Smile Sonrisa Dental & Orthodontics
Information about Smile Sonrisa Dental & Orthodontics
77080, Houston
Opening hours
- sunday: (closed)
- monday: 9h-18h
- tuesday: 7h-17h
- wednesday: 9h-18h
- thursday: 7h-17h
- friday: 9h-17h
- saturday: 9h-15h
At Smile Sonrisa Dental & Orthodontics, we provide one convenient location to serve a lifetime of dental needs. Our carefully assembled staff will be there for you and your family from your child’s first trip to the dentist, to future orthodontic care, to preventative exams years down the line. Whatever your dental needs, our friendly, bilingual and family-oriented team can help you achieve a healthy mouth and beautiful smile. We believe in providing more than just a one-time service; from your first day at Smile Sonrisa Dental & Orthodontics – you become part of our family. And guess what? Our family loves to smile.
Our comment from Best Dentists Club about Smile Sonrisa Dental & Orthodontics:
Smile Sonrisa Dental & Orthodontics stands out for its commitment to providing exceptional dental care for both children and adults. The staff is frequently praised for their welcoming demeanor and professionalism, making every visit as comfortable as possible. Some highlights from patient experiences include:
- Expertise: Doctors such as Dr. Giraldo and Dr. Gupta are noted for their excellent care, particularly in pediatric dentistry, where they ensure a positive experience for younger patients.
- Kind and Friendly Staff: Patients frequently mention the warmth and support provided by the staff, including assistants like Aura and Zuly, who make children feel at ease during their treatments.
- Cutting-edge Technology: The clinic is equipped with advanced dental technology, enhancing the quality of care provided.
- Positive Environment: Many families appreciate the clinic's friendly atmosphere, which keeps both parents and children feeling relaxed.
- Highly Recommended: Long-term clients express their satisfaction by recommending the clinic to friends and family, often returning for multiple types of dental services, including orthodontics.
Overall, Smile Sonrisa Dental & Orthodontics is viewed as a reliable choice for dental and orthodontic care, with a variety of services designed to meet the needs of all family members.
Services and Treatments
Smile Sonrisa Dental & Orthodontics: Reviews
Negative experience: This place is quantity instead of quality! I’m referring to the orthodontic side. The doctor spent more time with me, when I was try to decide to get braces. After that, every month you come for a adjustment or changing the wires, the doctor just come see you for 10 seconds tops. I finished my treatment, the result was ok, (I was expecting better). I had to wear bite blocks for the whole treatment and had blue residue left over in my teeth, . For the record I got my teeth cleaned today from another place and the dentist took off the blue residue left. From the dentist side, be careful, the insurance supposed to cover the normal 6 months cleaning, but for some reason they still charged you for the teeth cleaning, and they will not give you service if you don’t call your insurance to cover the charges, even though that’s their job. If you want a quality care, don’t go here.
Hi Jose, We appreciate you taking the time to share your thoughts on your recent experience. In a bustling orthodontic practice, the doctor skillfully balances his time among patients, ensuring that each individual receives the attention they deserve while accommodating the needs of all. Nonetheless, that should never be a justification for a patient to compromise on quality. I sincerely apologize if our team ever fell short of delivering exceptional service. Our front office team meticulously handles insurance breakdowns for every appointment, ensuring that all your preventive treatments are fully covered by your insurance. If you wish to reach out to our office, a representative from our claims processing department is ready to assist you in understanding your explanation of benefits from your insurance. We truly appreciate your feedback, as it allows us to continually improve and deliver outstanding service.
Fantastic experience: Dr. Nguyen is so great with the kids! . The staff is very welcoming and accommodating and we truly appreciate Zuly with how she does the kids cleaning. she is very sweet and reassuring to make the kids feel safe during their cleaning process.
Fantastic experience: I had a wonderful experience with Dr. Johnson and Zuly. They were incredibly professional, gentle, and sweet throughout my entire visit. Dr. Johnson and Zuly took the time to explain everything clearly and answered all my questions with patience and care. The staff were friendly, and I truly felt like I was in good hands.
Fantastic experience: I have been coming to this clinic since i was 5 years old , i am 17 now. Dr Giraldo has been my doctor. She’s awesome and so patient when it comes to her patients. I also did my braces here with Dr Arguello. What can i say.. expectacular results. I recommend coming here!! (: stop by and book an appointment guys. You won’t get disappointed. Awesome service
Fantastic experience: I take my children here and love it. I live about an hour away but it’s worth my drive for their service. Staff is amazing! My children love coming to the dentist.
Fantastic experience: Great hospitality at this place, been going here for the past three years. Never have i had a problem with staff nor any dental issues. 10/10!
Fantastic experience: I want to take a moment to give a big shout out to the amazing team at Smile Sonrisa Dental. Cassandra, the hygienist, delivered an exceptionally thorough cleaning experience, utilizing advanced laser technology that yielded immediate results right after my appointment. I've never experienced such amazing gum health and appearance! I visited Dr. Gupta for my examination, and he handled all my treatment needs with expertise. He truly prioritizes his patients and is a ROCKSTAR – I experienced no discomfort during or after my treatment. The office is equipped with cutting-edge technology, including 3D imaging and scanners, Velscope cancer screenings, and advanced 3D printers. The variety of payment plan options truly caught my attention. The office has anticipated every detail, ensuring that patients can relax and enjoy a stress-free experience at their dental appointments.
Fantastic experience: Everybody is very friendly and understanding. Everybody is very professional.
Fantastic experience: I’ve been coming here for years for myself and now for both of my daughters. Staff is amazing and so patient with my girls. Ortho department is great as well. Brought my 5 yr old for crowns and filling and staff makes her feel at ease and comfortable. Definitely recommend!
Fantastic experience: Great service! Im amazed with their communication & commitment to prioritize their patient. Thank you Dr. Giraldo, Aura & Gloria!!!
Fantastic experience: Friendly staff, great working with kids, Aura did a fantastic job. Friendly and professional.
Dear Martha, thank you so much for visiting us and the nice review.
Fantastic experience: Very nice clinic the doctor inas and her assistant gloria and aura y leidy excellent attention.
Thank you, Ashley for your business. Please let us know if there is anything else we can do.
Fantastic experience: Loved Zuly’s service, she is super kind and makes you feel very comfortable. Dr. Ruiz is very sweet and a great doctor
Thank you so much for the feedback! We appreciate your business and hope to see you again soon!
Fantastic experience: Received great service and friendliness in our emergency dental appointment from when we first walked in. Dr. Aura and Dr. Nguyen were great, made my son feel comfortable at all times!
Thank you for the fantastic review Luzdeivy! We loved being of service your family.
Fantastic experience: amazing attention EVER! recommend for ALL FAMILY! we simply love it! We drove from very far to come here, and we would totally do it again!
Wow! Thank you for picking us to take care of your family. We appreciate the business and hope to see you again soon.
Fantastic experience: This is a fantastic dental office! I’ve been coming here for a few years, and the service has always been excellent.
Thank you for letting us and the community know about your fantastic experience with us! We hope to see you again soon.
Fantastic experience: Friendly service, Respectful people would highly recommend for all your dental needs for adults.
Thank you so much for the kind words.
Fantastic experience: I have many years here of being treated with the doctor Giraldo and doctor Arguello excellent work would recommend Clinic is so amazing!!
Thank you Isaac for letting us take care of you. We look forward to see you again.
Fantastic experience: Highly recommend, adult area is very knowledgeable and had a great experience
Thank you for sharing with the community. Hope to see you again.
Fantastic experience: I’ve been coming here for 8 years I like coming here bc the staff is friendly and professional I totally recommended it and Dr.Gupta great doctor.
We’re glad we could be of service and appreciate the kind words! Please see us again if there is anything else you need!
Fantastic experience: It’s a great place to bring your kids and yourself. I love how attentive the staff and doctors are here. They take care of you and are professional, I will continue to come back.
hank you for the fantastic review Daniela! We loved being of service to you and hope we can assist you again soon.
Fantastic experience: I cannot express enough gratitude for the exceptional care my daughter and I received during a recent dental emergency. With her regular dentist unexpectedly no longer accepting our insurance, we were left scrambling late on a Friday afternoon. To our relief, this amazing dental office accepted our appointment for the very next morning at 9:00. From the moment we walked in, the experience was nothing short of wonderful. The front desk staff was incredibly warm and welcoming, and Samantha, in particular, went above and beyond to make my daughter feel at ease. She administered the laughing gas with such care and compassion, calming my daughter during what could have been a stressful situation. The professionalism, kindness, and efficiency of this team turned what started as a stressful emergency into one of the best dental experiences I’ve ever witnessed. They truly went the extra mile to accommodate us on such short notice and provided top-notch care. I wholeheartedly recommend this office to anyone seeking compassionate and skilled dental services. Thank you for making a difficult situation so much easier!" The Moreno Family
Hi Moreno family, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.
Fantastic experience: Friendly staff and excellent work, left with teeth white as snow.
Hey Mohammed, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Fantastic experience: Great Dental office to bring your children! Aurora was really nice to my little one and made her feel safe during her dental exam They also have play areas so the kiddos can play while waiting to be seen. Wait time was very minimal. Highly recommend!
Fantastic experience: Smile Dental clearly goes above and beyond in making you feel comfortable since the moment you walk in the office. Dr. Gupta is the best! I had an exceptional experience with my dental work. He absolutely takes pride in his work! I will absolutely recommend his work. He is friendly, compassionate and caring with each patient. Blessings to you and your wonderful staff especially Maria Rincon! Thank you. Sincerely, Rebecca
Fantastic experience: The team of Dr.Giraldo and sedation are amazing. Dr. Quach and the Dental Assistants Aura,Zuly, Leidi, Irina and Michelle. They did an excellent job to make my little one feel special and less nervous about the procedure. Also, Natalia, Briceida and Noheli B. Always a great time.
Fantastic experience: Smile Sonrisa is a dental clinic full of friendliness and helpfulness from the moment you step inside. During my son’s check-up, we met Dr. Quach and dental assistants, Aura, Zuly, Yndra, Leydi, and Michelle. They made us feel at ease and provided excellent care. Later, my son required a crown and cavities to be filled. Dr. Giraldo and his team took over for sedation. They explained the procedure thoroughly and kept me informed throughout his procedure. The entire process went smooth and was reasonably priced. I want to say thank you ALL for the exceptional customer service we received!
Fantastic experience: Definitely a great dentist and interact with my child while she was getting her 6 month check up absolutely love this place
Fantastic experience: 5 stars max!! After spent a whole day to look up a Dentist Doctor, I felt very luck to know this Dental Office. My son, 5 years old who got fever in 3 days in the weekend because of his toothaches. My wife and I were worried about him. We went to three Dental Offices, and they could not help my son. I could say "2 scam Dental offices and regular Dental office". At 3:30 p.m on that Monday, we got a reference from My Wife's Dentist doctor about "Smile Sonrisa Dental & Orthodontics" We came to the Office around 4:00 p.m, and my son got to X-ray and exam very quick. Then, we got a plan for his treatment on the next day with a very good price. I was so worrying about the Dentist Operation because my son who scare very much to Dentist. However, the Operation went very smoothly, and all the bad teethes were treatment. Absolutely, my son cried much, but he did not freak out at all. The Doctor and nurses were very professional on their job. When I saw my son came out the Operation room with calm, my heart was relief so much. Thank you to God for that day. And thank you to all the staffs, specially Dr. Quack, Nurse Zoly and Nurse Aura for Oral Sedation. I highly recommend this Dental Office. If you have small kids who scare very much to Dentist and have small budget, you must come to this Office for all Dentist Treatments.
Fantastic experience: Mayra in the front desk is wonderful to deal with when scheduling appts., she is very knowledgeable and pleasant. I initially had visited another dentist and decided to come for a second opinion, so glad I did because the experience and the thoroughness of the dental exam here were worth the wait and the pay. From the moment I arrived to the moment I left all of the staff were kind, professional, and knowledgeable. The staff were able to coordinate for me to be seen on the same day for additional work. Very attentive and answered all my questions.
Fantastic experience: The service is amazing from the front desk to the assistants and the Doctor in the back
Negative experience: I was satisfied with their service but I don't agree with the appointment cancellation policy. They want to charge $25 OR MORE for canceling an appointment, so I can't really have any problems? I find that totally absurd. And they also threaten to send the case to collections if you don't pay a charge that I find unnecessary. Nowhere do they charge you for not going to an appointment. I wanted to schedule with them again and they refused and they still want to charge me? I would NEVER go back to this place, what a lack of professionalism.
Hello Maria, We appreciate you sharing your experience with us. You're absolutely right; we do have a cancellation policy along with a corresponding fee, which is quite standard among dental clinics these days. We would be happy to review the financial cancellation policy you signed, which outlines our terms, and provide you with a copy for your reference. Furthermore, we can supply you with a record of your cancellation history and your insurance EOBs, which may help clarify why our in-house collection department contacted you. We value your feedback! If you have any questions or would like to discuss details or documents further, feel free to reach out and ask for the manager. Kind regards, SSD
Fantastic experience: Nice dentist,the doctors are so sweet
Positive experience: I love this dentist even more, with all that’s going on with the coronavirus, they are taking all the necessary procedures to make sure that we are all healthy and safe. They check your temperature, have wipes to wipe down everything and germ-x for customers hands! And their service is spectacular, have been coming here for over 7 years. Keep up the great service! -update- After my last visit, I would say there’s some area that they can improve in. No apology for a mistake in their part. Have to miss work again because the doctor forgot to remove all stitches when it was supposed to be done on my previous visit. Other than that, still a good dentist.
Fantastic experience: Such a great experience with Dr. Quach and the ladies in the front desk Aura, Leidy, Valeria and Zulu awesome customer service. Kind and very friendly! Thank you for everything always happy to come back!
Fantastic experience: great service! the doctors and receptionists are so welcoming and attentive. would be more than happy to keep coming here
Fantastic experience: I just discovered the best dental office ever. Smile Sonrisa Dental has one of the best doctors in Dr.Inas Abu-Tamra and her team. Outstanding personal came in pain left cured!!!!
Negative experience: Friendly service for kids, I love taking my son to get his teeth cleaned. They did a wonderful job with my son's fillings and crowns, you can't even tell they're there! I just wish they wouldn't be so persistent with parents to leave reviews while they're working on your child's teeth. All a parent is worried about is watching their child, not about a demanded review...
Dear Jasmin, thank you for sharing your experience with us here at Smile Sonrisa Dental! If there’s anything else you need, please contact us.
Fantastic experience: Great service at the adult section. I’ve been coming here for years. Definitely recommend
Fantastic experience: I been coming here since i was 6 years old and i absouletely love it Dr.Inas and her asistent Ivonne were the best my treatment went super smooth today and no pain! Totally recommend it!
Fantastic experience: Its an excellent dentist, trough out the ten years that I have brought my son here I can say that. The energy along with the sweet staff that are always on a good mood make kids feel comftarble and welcome. They make kids want to come to the dentist. The place is super clean and colorful. The price is also fair for every service they do and its always well done.
Mrs. Rodriguez, thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us at our clinic. We look forward to seeing you again in the future.
Fantastic experience: Love it here! Close to my job and everyone is so nice. They work well with me when it comes to scheduling
Thank you so much for your business and feedback, Ashely! If any of your friends or family need a recommendation, please let them know about us!
Fantastic experience: Dr. Nguyen and nurse Zuly were very welcoming. They made the appointment feel very calm. They made sure that I was comfortable every step of the way. Definitely recommend
Hey Diana, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.
Fantastic experience: My family and I have been coming here for many years and their service is superb! From the office staff to doctors are pleasant and willing to fit you in their busy schedule. They worked so well with my daughter and made her feel safe and comfortable, as she was so terrified. I have recommended couple of my friends, and they all enjoyed their dental check up as well.
Dear Beatriz. We will always be grateful to you for your continued support, and we are grateful that you have shared your experience with us. Thank so much for sharing and we look forward to working with you again.
Fantastic experience: the place was amazing, Dr Zuly did an amazing job as well my teeth have never felt better !! ☺️
We are glad to be of service. Please see us again if there is anything else you know.
Fantastic experience: I'm drive one hour to came here ,Dr .Johnson and Assistant Aura do amazing, friendly and sweet with kids, everything is clean and comfortable. Happy anniversary Smile Sonrisa Dental
Dear Yenisel, Wow! Thank you so much for the feedback! We appreciate your business and hope to see you again soon!
Fantastic experience: AMAZING STAFF. They’re always welcoming and polite. My child looks forward to seeing her dentist!
We always enjoy hearing what our patients have to say, Claudia! We’re glad we could be of service and appreciate the kind words! Please see us again if there is anything else you need!
Fantastic experience: excellent service, my son feels very comfortable at his appointment, and the staff is very friendly
Hi Laura, Thank you so much for your business and feedback. Hope to see you again soon for future services.
Fantastic experience: I had a great experience with Smile Sonrisa! I love the way my teeth look now! Maria Isabel Rincon has been a great support during this treatment
Thank you for the fantastic review, John! We loved being of service to you and hope we can assist you again soon.
Fantastic experience: I would recommend this dentist area because after I got my wisdom teeth done the procedure went well and the pain was not that painful after 1 week and my recovery went really fast and good , thanks to Dr Welhbe y Zuly.
Dear Isaiah, thank you for sharing your experience with us here at SSD! If there’s anything else you need, please contact us.
Positive experience: Been coming here for 8+ years, appreciate the staff all around and the doctors for always answering any questions I may have. My daughter loves coming to her dentist appointments.
Hey Excarled, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.
Fantastic experience: My daughter loves this dental office. As a kid I feared the dentist and I’m so happy I found a clinic that my child feels safe at! Will forever come here! Dr. Giraldo and Aura are so kind and make the kids feel confident. The entire staff is amazing honestly!
Hey B. , our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.
Fantastic experience: I’m grateful for my straight teeth with Dr.Giraldo, and her team with their excellent service with my teeth. They are really nice and compassionate. I recommend them. Her assistant is also very sweet.
Dear Mia, thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to help you again soon.
Fantastic experience: Great place to bring your kids and yourself ....I have brought my son here since his first check up as a baby & now he is 11yrs old and I love how attentive they are how they clean his teeth and in all 11yrs my son has only had one cavity. Out of this 15 years they have been in business we have been here for 11yrs of them. I truly recommend this dental & orthodontic place for all of your family. It's a very clean, patien, and friendly place to come to, always feel so welcoming. Thank you to all the staff and the Dr. Giraldo she is so amazing with kids she has always seen my son every 6 months. Will continue to come here. Thank you to Ms. Aura for doing an amazing job on cleaning my son's teeth and keeping him relax and calm through the treatment !!!!!
Hey Yovanna, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need. Thanks for making our day.
Fantastic experience: Really awesome team Dr. Nguyen has, Assistant Aura is very polite and doesn't hesitate on answering any questions asked. Highly recommended.
Dear Rafael, thank you for letting us and the community know about your fantastic experience with us! We hope to see you again soon.
Fantastic experience: Been coming to this location for years. With Gloria Giraldo and assistant Aura they are both great with kids. Totally recommend!!
Hi Luz, we agree and thanks for leaving a terrific review. Dr. G loves making her patients happy.
Fantastic experience: Staff is always professional and attentive when visiting the dentist. Dr. Gupta always answers our questions and takes his time during visits.
Dear Leon, Dr. Gupta will love to read the kind words you left about their service! Thank you for the feedback and we hope you visit us again!
Fantastic experience: Love this place ❤️ Great employees and the Doctor is so kind to us. Handsome too!! Fair prices and payment plans available
Dear Kimberly, we are glad to hear we provided you with top-notch service! We appreciate the feedback and would love to work with you again.
Fantastic experience: I have been coming into this dentist since i was little and still come as well. Today i have been seen by Dr. Ruiz and her assistant Laura and had made me feel welcomed into this clinic. Really recommend coming here !
Hi Leslie, we love that you have grown with us and look forward to having you back soon.
Fantastic experience: I had a great experience at Smile Sonrisa Dental with Dr. Ruiz, Aura as a dental assistant, and all the staff. They were very professional and diligent. Great job, everyone!
Dear Miguel, thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to help you again soon.
Negative experience: Yesterday, I called to reschedule my appointment with the orthodontist. The receptionist who answered said that was the only available day and asked if I wanted to keep my appointment. I wanted to know their other availability, even if it wasn't for this week. She said she would transfer me to that department. She placed me on hold for 30 min, and during that time, she would pick up the line and put me back on hold. I called from another line, which she answered. (I took screenshots) I told her to go ahead and cancel my appointment and told her she still had me on hold online. She didn't provide any update as to why I was on hold. While I was on hold, I would appreciate it if she checked in on me instead of immediately placing me on hold. Or if she could have had someone to call me back, who could have helped me? What baffled me was that she could cancel the appointment but could not reschedule. I understand any business is busy, but If this is how you treat all your cash-paying patients. The professionalism and customer service of the establishment have dramatically increased since I started bringing my son here.
Hi Elena, Thank you for your detailed feedback as we are always looking for ways to improve. Apologies for your experience trying to reschedule an orthodontic appointment. We were not able to locate your orthodontic chart in our system, but would be more than happy to assist you with your scheduling needs. Please feel free to call the office and ask to speak with a manager to further discuss your experience. Kind regards, SSD
Fantastic experience: I got my wisdom teeth removed and it was so fast and efficient, they treated me like I very special. I thought it would take forever, but again I was surprised it was over so fast. I am so grateful for Dr.Gupta and Zuly for their service. Will come again!!
Thank you so much for your business and feedback, Yahaira! If any of your friends or family need help, please let them know about us!
Fantastic experience: Great experience with my daughters sedation from Dr. Quach everything went smooth & they have cameras in every room so you can see everything that’s going on during sedation miss Zuly kept coming and also giving me updates. And Dr. Gloria always makes sure my daughters experience is fun and awesome . Best dentist I’ve come across.
Thanks Sharlynn. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
Fantastic experience: Had to get my wisdom teeth out and they did it flawlessly, will come back again. Thanks to these awesome people who took care of me
Fantastic experience: I’ve been coming here since I was just 5 years old and I’m 23 years old now and I still come here. I definitely recommend this place! Dr.gupta & Zully are very polite.
Fantastic experience: I came to UV sedation to extract my wisdom teeth and my experience was amazing. I recovered within a week and I was attended by Dr. Wehbe and Zully. My experience was really great, I was nervous at first but everything came out good and it was a good experience.
Fantastic experience: Great pediatric dentist, my daughters love coming here! The dental assistants are amazing and really friendly! Amazing doctor and staff! 100% recommend
Fantastic experience: Today my daughter was treated smile sonrisa dental despite her special condition, she was treated with conscious oral sedation it was not easy treatment but it was achieved in an incredible way. they work there with love and in a professional manner and liked that. I recommend them. I took this time to give this comment because I am very grateful or the attention and treatment received. thank you thank you.
Fantastic experience: I've been a patient of this office for over 8 years. Their care has always been exceptional, and they've consistently made my visits comfortable and stress free. The staff is friendly, and the office is always clean and welcoming. I truly appreciate their gentle approach and the way they keep me informed about my dental health. Highly recommended!!!
Fantastic experience: My visit to Smile Sonrisa was excellent. The entire team was friendly, helpful, and knowledgeable. The process was smooth and easy, and the dentist who attended to me was very kind. I definitely recommend Smile Sonrisa and will be going back.
Negative experience: I have always had positive experiences at this dental establishment and have been bringing my daughter here since she was 6 months old. Unfortunately, today was our worst experience, and it will be our last. My 3-year-old daughter was scheduled for a small procedure involving two fillings. I agreed to proceed because I was reassured that I would be able to monitor her through surveillance cameras, as parents were not encouraged to be in the room to avoid upsetting the child. The medical assistant explained the oral sedation and restraint process, and I was assured that my daughter would never be left alone and a female assistant would always be present. I agreed to this and paid in advance. On the day of the appointment, my daughter struggled to take the medication, and the staff kindly let us wait in a private lobby until it took effect. However, when she was called in, I was stopped from accompanying her and asked to return to the lobby. Feeling uneasy, I began looking for the cameras I had been promised to monitor her. To my surprise, I was told that the cameras were not working, and if they were fixed, I would not be allowed to watch her the entire time due to HIPAA policy — something that had never been mentioned before. While discussing this issue with the staff, I heard my daughter screaming, “I don’t like this. Let me go. I want my mommy.” Hearing her distress was heartbreaking, and I refused to leave her door despite their insistence that I return to the lobby. They attempted to justify her cries by saying she was only scared because she was surrounded by unfamiliar people. They offered to reschedule the appointment for a time when the cameras were working, but as a healthcare worker with limited time off, this was not feasible for me. I had paid in advance for this procedure, and all I wanted was to ensure my daughter’s safety. When I was briefly allowed to peek into the room, I saw my daughter restrained and visibly terrified. They quickly closed the door and asked me to return to the lobby. Throughout this ordeal, I felt the staff lacked empathy for both me and my daughter. Additionally, I was told there were new findings on her X-rays, requiring an additional payment for another tooth that was not identified initially. When the procedure finally ended, my daughter’s eyes were swollen, with broken blood vessels around them, and there were bruises on her wrist. She appeared dissociated until she saw us and immediately started crying again. On the way home, she repeatedly asked why we had left her alone and told us how scared she was. Seeing my daughter traumatized like this was incredibly heartbreaking. Later, during her wellness check-up, she was still in a state of fear. I can no longer trust this establishment with my child’s care and will not be returning. This experience was traumatic for my daughter and our family, and I hope no other parent has to endure what we did.
Hi Ayanna, Thank you for expressing your concern regarding your daughter's visit for treatment. As mentioned, she was scheduled for a procedure with one of our primary pediatric dentists who is highly experienced and has treated numerous young patients throughout their extensive career. All policies and procedures completed adhere to the guidelines set by the American Academy of Pediatrics and American Dental Association to protect every patient, doctor, and staff member. These protocols were explained to you prior to treatment by our staff and we have documents signed by you that you were informed of such policies. We offer the services of dedicated and highly skilled dental assistants who stay with the patient throughout the entire treatment process. We prioritize providing the best care and support to our patients, recognizing the potential anxiety that may arise in unfamiliar and challenging situations. We sympathize with your daughter’s experience and extend our kind regards for her healthcare needs. Please reach out to the office if you have any further concerns at (713)-465-4155.
Fantastic experience: Nervous at first came in for my 4 wisdom teeth taken out. Did not feel any pain taken out only at first the needless after that it was fast and painless. Thank you Jackie, Zuly, and Dr.Whebe.
Thank you so much for your business and feedback, Jose! If any of your friends or family need help, please let them know about us!
Fantastic experience: Have had a great experience coming here! Dr. Giraldo is excellent working with children. Dr. Johnson saved my daughter’s teeth. My daughters always have a great time coming here! Everyone is so friendly and helpful!
Dear Juanita, thank you for letting us and the community know about your fantastic experience with us! We hope to see you again soon.
Fantastic experience: They have very friendly service for kids! Have been bringing my kids here for 6 years and they always do such a good job of making them feel comfortable ☺️
Fantastic experience: I have been coming here for years. For checkup/cleaning to braces and even veneers. Great and friendly service. Dr. Gupta was especially caring for everything to be as I wanted.
Emmanuel, Dr. Gupta will love to read the kind words you left about their service! Thank you for the feedback and we hope you visit us again!
Fantastic experience: Maria was amazing help and support helping with my benefits and scheduling me in. Gupta is a great dentist. It’s hard finding a good dentist place that’s not all about money. This is our family dentist.
Dear Bonnie, thank you for letting us and the community know about your fantastic experience with us! We hope to see you again soon.
Fantastic experience: Friendly service from all the staff . Michelle, Ana was very helpful with information and care of both of my children. Dr. Quah and his staff Zully , Aura and Yndra provided a great service and care .
We always enjoy hearing what our customers have to say, Monica! We’re glad we could be of service and appreciate the kind words! Please see us again if there is anything else you need!
Fantastic experience: I have 11 years with this office. Dr Giraldo was excellent and she recommended me an orthodontist treatment with Dr Arguello and I had an excellent service with him. Today, I had my regular check up and I was attended by zully and I felt great. I am very happy with this office and I 100% recommend it.
Dear Meso, Wow! Thank you so much for the feedback! We appreciate your business and hope to see you again soon!
Fantastic experience: I have been coming here for years, the staff is always so nice and patient. We love Aura, she’s the sweetest and gentle with my girls. Definitely recommend!
Dear Angelica, thank you for sharing your experience with us! We look forward to working with you again and appreciate your loyalty.
Fantastic experience: I live 40 min away and had to come back to this dentist since I couldn’t find any good one around us. The staff is great, they explain everything very well.
Dear Janette, thank you for letting us and the community know about your fantastic experience with us! We hope to see you again soon.
Fantastic experience: First time I’ve experienced an energetic nice lady with Dr. Giraldo she took really good care of my daughter and even let her self be exam by her. Very nice staff she has highly recommend them.
Dear Kim, thank you for letting us and the community know about your fantastic experience with us! We hope to see you again soon.
Fantastic experience: Great service from the front desk and all the doctors from this office. I’ve been coming to this office since 2017. Dr Gupta is awesome! I really recommend coming here.
Dear Hi, we greatly appreciate your loyalty to us and thank you for sharing your experience with us! We look forward to working with you again!
Fantastic experience: One of the best dental experiences that I’ve had! Everything has been affordable and the staff is very kind and friendly. They have been able to help with prices due to the membership they offered me; and the work that I have had done hasn’t caused me any discomfort after. I’m really happy with the service here.
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Negative experience: extremely unprofessional, got diffrent information from different employees .. was moved on to a so called manager who Proceeded to say the doctor was gonna do what was necessary for the treatment which is understandable, but when the wrong information is given to me by your employees, and you don't know who to blame and don't know how to accept a fault i find that extremly upsetting ... i asked for someone above who ever this so called manager was she said to come back next week i asked for a name she stated she couldnt give me a name because they were changing staff... at the end of the day They didnt know how to accept someone dropped the ball !!! Maria S. Is the so called manager who decided to sit me down to say its wasnt the doctors fault it wasnt her receptions fault that "these things happen" im sorry but as a business owner myself i would never charge a client without making sure she understood what she was paying for!
Hi Jocelyn. According to our records, the crown that needed to be replaced was completed by another office. Prior to the visit we did discuss the price for the crown, and our records indicate that multiple appointments were cancelled. It is standard practice to charge for treatment rendered, we do not discount or provide complimentary treatment that was completed by another office. If you have any questions please do not hesitate to reach out by contacting the office manager at 713-465-4155.
Negative experience: My daughter checked in for her appointment, paid her fees and was handed a receipt with the name of a different person and different address on it. Similar name, different spelling. Notified the receptionist and it was fixed, but I already had someone else's personal information in my hand. I wonder, who have they shared MY information with?
Hello Mrs Hernandez, Thank you for bringing this up to our attention. The mistake was fixed and rest assured that your information was not given to anyone. Should you have any questions please give us a call and ask to speak with the manager. 713-465-4155
Fantastic experience: The doctors Giraldo is an excellent doctor, i’ve been here since i was a little girl and now i’m an adult and they still are always up to date with my smile journey. Her team is amazing and so sweet, i’ll always be so grateful for them giving me my amazing smile. Highly recommend them.
Hi Alondra, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.
Fantastic experience: OMG I love this office. The best dentist office I have been too. The staff is AMAZING..They make you feel like family my kids love them..Hand down best of the best.They don't leave you blind they explain everything to you. We love you guys seriously..I love how the kids side has all the different Disney characters just so bubbly
Dear Alexis, we appreciate you taking the time to let us know about your experience! If there’s anything else we can help you with, please let us know.
Fantastic experience: I came in with my daughter and they were able to fit me in their schedule short notice.. After consultation doctor was able to perform procedure which I was so grateful for. While getting everything ready for the procedure and during, they were so comforting with my daughter who was extremely nervous. I love their staff. Definitely recommend!
Thank you for the fantastic review Sofia! We loved being of service to you and hope we can assist you again soon.
Fantastic experience: Isa and Liz were very professional and friendly when I came to get my retainer. They got it done in less than 24hrs and the results were great!! I do recommend them both if you’re looking to get a retainer or anything else done to your teeth. They are great!!!
Thanks Angelo. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
Fantastic experience: Very friendly staff specially Aira took care of my son once arrived made him feel comfortable also the doctor is really nice and sweet I really recommend this dentist for your little ones ☺️
Fantastic experience: I had my wisdom teeth taken out, all 4 were taken out. Dr.Wehbe did a great job performing the extraction. Jackie did the discharge process smooth! Sully the assistant was amazing! A very smooth process !
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Fantastic experience: Really good experience the I’ve sedation went well. The whole process was fast with Dr.Wehbe, Zuly and Jackie.Super nice and got me quick and easy. Made me feel calm. Very thankful for that
We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
Fantastic experience: Been a patient here for about 15 years. Smile Sonrisa is the epitome of customer service and always does a great job in helping me maintain great oral care/health. I recommend this dentist office to anyone!! Y hablan español :)
We believe that our customers deserve nothing but the best, and we’re committed to delivering just that.
Fantastic experience: My experience with Dr. Ines and Ivonne were perfect. They were knowledgeable with the lifestyle questions I had and recommended which dental products are more suitable for my dental needs.
Our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.
Fantastic experience: I really recommend this dentis. I have been coming here for more than 10 years, since I was a little girl. I have gotten all my wisdom teeth removed as well as my braces with them. The doctor is super sweet as well as the other staff. I highly recommend coming here!
Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.
Fantastic experience: I been going here really every since my braces & they do very great even the service from braces to the cleaning part. I will recommend anyone going here for services & also for any help with your teeth! Gives me no problems at all the best place i ever went to keep going EVERYONE !!<3
Thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to help you again soon.
Negative experience: Very fake reviews. My kids are traumatized because of this location. They strap your kids down and don’t even come update you to let you know if you’re kids are screaming or crying. They make you wait for a very long time before being seen and even after giving your child the medicine to make them calm they take forever to be seen like til the medicine wears off. I can’t believe I used to come here I didn’t know they were strapping down my kids even though my kids are calm, they MAKE the experience scary for them. They don’t even let u in room because they said it would make the kids more scared and want to leave out of the chair.
Mrs. Reyna, Prior to your child's appointment you did sign a consent that explains the whole sedation process and how the appointment will be from start to finish. There is a certain time frame after the child takes the medication that they are able to start treatment, we understand that this is a difficult process so I assure you we had assistants with your child at all times. All children under a certain age for the safety of the child and to prevent them from moving when there are drills in their mouth must have a light weight strap on them. They are still able to move inside but it does prevent them from moving their arms/hands, again for the safety of the drills the provider is working with inside their mouth. Our provider is one of the best in Houston and he cares for everyone of his patients which is why he takes his time. We do have 24/7 footage that we are able to review with you if you would like. Please give the office a call at 713-465-4155 and ask to speak with the manager.
Fantastic experience: Experience was great! As a person with anxiety, the staff was kind and gentle. Maria stood out to me, she made me feel comfortable and more knowledgeable of what exactly my treatment process will be! She was great! Definitely made a good choice for my dental office.
Wow! Thank you so much for the feedback! We appreciate your business and hope to see you again soon!
Fantastic experience: Love my experience when I come here for braces check up. The ortho assistant Yirina was very nice and quick! As well as the other assistants I’ve had in this office. Definitely recommend.
“We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.
Fantastic experience: I went to go fix my bite because i had an underbite and other orthodontist recommend jaw surgery, but here with Dr. Arguello we proceeded with braces it’s been 2 years a whole process but i’m proud to say that everything turned out well the results are amazing truly outstanding work! also you have to be responsible when putting the elastics those were key to adjusting your teeth. They have a great assistants there and the staff is very friendly. I personally recommend Smile Sonrida Dental.
We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
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