Miami Bay Oral Health

Negative experience: Lack of transparency and poor administrative handling I had a very disappointing experience with Miami Bay Oral Health. During my orthodontic treatment, I was told I owed $400 for the retainers. I made two payments toward that amount, and later I was suddenly informed that I owed significantly more — with no clear explanation. I repeatedly requested a written breakdown to understand why the balance increased and what the insurance covered. I was never provided with that information. Instead, I received a confusing receipt and was told I “didn’t know how to read it properly,” and that I would only get answers if I came into the office. I found that response condescending and unprofessional. Additionally, some procedures were labeled as “No Bill Ins” — meaning they were not billed to the insurance — and I was never informed of this or asked for consent to pay out of pocket. Patients deserve clear, respectful, and transparent communication. That was not my experience here. I do not recommend this office if you’re expecting honest billing and responsible administrative support. If you choose this provider, get everything in writing from the beginning.

Negative experience: I am not complaining about the orthodontia, this complaint is strictly regarding the front desk customer service. At no time, can I call this establishment, and get an answer. They keep telling me to text for communication, it takes them hours to respond. Then the last thing I was told was to call and text through WhatsApp. Still no answer to either text or call. I’m sick of this. I have been patronizing this place for years and have been dealing with this for way too long. Its’s to the point where I would like to pull the braces off my son just so I don’t have to go back. I don’t live close to this place. Plus they have gotten rid of the free parking for their clients… you now have to pay for parking or risk getting towed. And they will not be responsible for paying any of the tow fees. I have had enough!

Negative experience: Made me waste an hour of my time and dentist didnt even see me. They just told me to come back another time after waiting 1 hour Dont waste your time here

Negative experience: Don’t go here the doctor is rude they are very money hungry I missed a few appointments because I had to catch up on bills they set me an appointment I got there they made me pay a 100 did an X-ray the doctor came and said she can take them off for me but she can’t tighten them because I missed appointments she is very rude don’t go here and also they are very money hungry ! They don’t want to use your insurance because they want cash told me it’s was. 400 dollars to remove my braces

Fantastic experience: Can’t say enough good things about my experience with Miami Bay Oral Health. From the moment I walked in, I was welcomed with warm smiles and kindness from the entire staff. What impressed me most was their attention to detail and their ability to make each visit a positive experience. They worked with my schedule, made billing easy to understand and are always very professional. I actually look forward to my visits now. I highly recommend Miami Bay Oral Health to anyone looking for exceptional dental and orthodontic care. You won’t be disappointed!

Negative experience: VERY UNPROFESSIONAL RUDE AND POOR CUSTOMER SERVICE THIS IS NOT A ORTHODONTICS THIS IS A GENERAL DENTIST THAT DO BRACES NOT LEGIT

Negative experience: I never thought I’d be sharing this, but after four years of emotional trauma, I’m finally ready to talk about my experience. In late 2021, I was excited to have my braces removed. However, during the removal, my upper right lateral incisor broke off and remained attached to the brace. I remember being in the room confused asking what happened while the dental staff refused to answer my question. Despite regular X-rays and check-ups, they failed to detect any issues beforehand. The clinic denied responsibility and merely glued the broken piece back without informing me of potential nerve damage and the implications of that. So, it was truly shocking to hear from my current dentist that I had an infection in my tooth that needed to be treated right away. The reason I couldn’t feel the infection was because the nerve was dead and required a root canal—an expensive procedure. Beyond the financial strain, the emotional toll has been immense. For years, I’ve avoided social situations, fearing my tooth might break again. This experience has deeply affected my confidence and trust in dental professionals. I hope sharing my story can help people reconsider treatment at this clinic and to be cautious and ensure you’re fully informed about all procedures

Fantastic experience: Samuel is the best never experienced a better service with nobody but him.

Negative experience: Terrible service and attitude. The dentist, refused to listen or discuss any of my questions, just told me the work I’ve had done before was all wrong (it definitely wasn’t wrong), and then try to charge me $1600 to fix it.. never had such a terrible dentist in my life

Fantastic experience: I truly recommend this place! They offer competitive and affordable prices, as well as both orthodontic and dental services in one location, making everything more convenient. Their facilities are spacious and clean, and the staff is highly professional.

Negative experience: TERRRRIBLE YOU CALL THEM THEY DONT ANSWER PRICES ALWAYS GO UPP OUT OF THE BLUEEEEEEE AND THEY ARE NOT THAT FRIENDLY

Negative experience: Worst place ever and I cant wait till my treatment is finished. They try to get more money out of you. When I first got my braces they told me that the cleaning was optional, I come back almost a year later and now it’s “mandatory” and the lady at the front lied and said I was getting the cleaning every 3 months. SAVE YOUR MONEY AND GO SOMEWHERE ELSE.

Negative experience: The worst dental company. Stay away from this place, every time I come the prices are different. Staff is not very friendly. I had a problem with a Venezuelan manager who was pregnant and just because I asked her something she spoke to me very badly and only because she felt bad. Not the best way to talk to a costumer.

Negative experience: Terrible service, they never answer the phone. You write to him on social networks and they don't answer either. I ordered my x-rays and they charged me an extra $25 to give them to me. 2 days have passed and they still haven't given them to me. There is no way to communicate with them. It's very bad customer service

Negative experience: Forced consenting for selling your data to third parties before any services are rendered…

Negative experience: If I could give negative stars, I would. This place is an absolute disaster. First, the calls go through a call center that will say anything to get you to book, but once you’re there, expect long waits and chaos. I was assured over the phone that they would accept my insurance for orthodontics—they don’t. I also booked for a cleaning, only to be told in person that it wasn’t possible. Instead, they pushed me to start braces without any genuine concern for my dental health. The finance manager acted as if I was wasting her time, telling me she had ‘paying customers’ waiting in the lobby. I took time off work only to be dismissed and informed they would only take cash, despite what I’d been told over the phone. Do yourself a favor and avoid this place. They’re unprofessional, disrespectful, and frankly discriminatory.

Negative experience: Really cannot wait until my family’s service is over here! For starters, they start with telling you it’ll be a $90 adjustment fee and then out the blue say it’s $120 instead without any notice or consent and when I inquired the front staff about this (who is impolite, by the way) they act like this was something that has been going on since the beginning. Not only that, but the doctor was condescending to one of my family members when asked a simple question about when the procedure is over. Will not be recommending to anyone further! You can tell their service is going down by the looks of their place.

Negative experience: I can’t wait until my appointments are over because the staff is extremely rude. Today, I asked how much longer I have until my procedure is over and the doctor that answered my question was patronizing and wasn’t direct rather picking on the fact that I haven’t been able to come in that frequently. Be nice to your customers! There’s a reason business is going down here!

Negative experience: The front desk staff is incompetent please hire better people. Those two Hispanic girls are not good enough. They’re not on point at all! On top of that there’s no designated parking specifically for the dental patients!!!!

Negative experience: They have in google friday open but they are closed. Waste of time

Negative experience: The receptionist lady in the front is very rude and had the nerve to be humping her shoulders, when I’m asking about treatment plan, my daughter also came here and the prices have went through the roof the only thing safe the lady at the front is my kids MONEY HUNGRY I have spent hundreds of dollars with them in the past but who pays $1400 for 2 kids for braces I wish I would have went through my kids insurance if I would known Miami Oral will try it THEY OVERCHARGING like crazy They only for they peoples

Fantastic experience: I came in with a broken crown and not having been to the dentist in a while due to past poor experiences with other dentists. The women in reception were kind and receptive (go figure) and very helpful. Wait times were great. The dentists, hygienists, and technicians were all very friendly and professional. The office is bilingual Spanish and English speaking (maybe more, but I only speak English so I was happy). I’m so relieved to have found a dental office I feel like I can trust with my care. ♾️

Fantastic experience: Best place ever! I always recommend this place to my friends and family. Always remind me of the appointment Answer any questions I might have. Quick service Parking could use an upgrade ,my advice is to arrive early in case of inconvenience with parking.

Negative experience: Horrible service! No customer services skills. The Dr. is extremely condescending and rude. If someone is paying for a service, they should be able to ask questions about their progress and treatment plan. I’m not sure if she is hormonal because of her pregnancy, racist or just a bad person, but every paying customer should be treated with respect. And I was only able to receive a partial refund for services not rendered.

Negative experience: This place is absolutely horrible. For one they are not professional at all. The employees there and the manager is absolutely rude. For two, i started off paying $90 for my adjustment they trap you with the low price then it raised to $120 ONLY FOR ADJUSTMENT NOT INCLUDING CLEANING. And they dont even do the adjustments right because i been going for months and see no changes in my teeth. They keep raising the prices that too. They are a money hungry company that i DO NOT RECOMMEND!

Negative experience: Save your money and go to a legit orthodontist. This place will try to rip you off in any way they can. Sloppy job and you don’t even get to see the actual orthodontist. Everything is done by a Dental Hygiene/ Dental Assistant. Such a waste of time and money! I came in to put my bottom on and was told I had to have it clean beforehand even thought I just had it clean a month ago to put the top on. They said it’s “mandatory”. The wire already came lose 2 days later. I addressed the issue today to them to just be told “ok”. I asked to see the orthodontist today when I come in and was told “she’s not here” then she only came into the room with an attitude after I had said I want to take them off. They only want your money with no intention of fixing your teeth. I had mine taken off after a few months without even a slight change! I also had to pay $500 fee for them to take it off. This place is a scam!

Negative experience: Keep in mind they tell you if you could give them a 5 star when you get your free consults after your 3 visits they change there prices and are not friendly.

Negative experience: Terrible service, there is no parking for there customers, communications is terrible, they will change up the prices

Fantastic experience: Very nice and friendly but the parking sucks

Negative experience: I would not recommend. Had my braces on about 2 years and didn’t see a much of a difference with my teeth. A waste of money

Positive experience: This place really went down hill I used to come for my braces with the old staff and doctors was amazing I went in this week for a filling to find out it’s a whole new staff and doctor at a new location. The new staff is a little rude they don’t explain what they doing and the new doctor never said who she was like introducing herself with a name they was speaking Spanish to each other I came in because my teeth got chip they said the filling came out which I did not know until I went in the office where they talk about payments then they informed me I had 2 cavities that needed to be filled …I was like the doctor or whoever did not say that when I was in the chair but showing me a chat with it ..the payment lady was saying she just do payments and what the doctor told her I had 2 I was confused like why the doctor did not say that while I was in the room with them they seem unhappy and seem to not care.

Fantastic experience: Samuel was patient and awesome provided with excellent care made me feel comfortable wile I was here

Fantastic experience: Been getting adjustments here for about a year and i have nothing but good things to say about all the nurses that have treated me. Love it

Fantastic experience: Great service very fast with everything!!! Great prices too!

Fantastic experience: Samuel is very nice all the staff is good except one of them i had a little issue with i love the price

Fantastic experience: Samuel was very nice, gentle and kind. I love this place.

Fantastic experience: Janet was amazing. Great service was provided!

Fantastic experience: Miriam is amazing excellent service every time we come.

Fantastic experience: Maria was wonderful cant wait to see her next month !!!

Fantastic experience: The staff is super nice when Maria was adjusting my teeth she was super gentle! I Recommend this place forsure!!

Fantastic experience: Thank you so much Maria such great customer service can’t wait to come back.

Negative experience: You get what you paid for and remember they’re not orthodontist! I also make the same mistake didn’t read and I didn’t know anything I have bone loss which they never told me about it and they just decided to get me into the treatment which it didn’t work at the end .luckily I didn’t lose any tooth They are nice people but don’t have the right knowledge for being a real dentist 3 years of treatment for no reason . Now Iam going to a periodontist to get treat it for the bone loss and after a couple of months I’ll be ready to get some new braces to a real orthodontist MR zambrano. I’ll spent more money this time but it will be worth it at the end . So Guys don’t make the same mistake I did read carefully get some knowledge before to take any decision. Remember they’re your teeth not theirs at the end no one cares but you. also there is not way they have all those stars . I believe they got all those ratings by giving out free adjustments to whom ever put a positive review on their website

Negative experience: Been waiting 2-3 Months for an appointment! They constantly keep rescheduling because the "Dentist" wont be available. MAJOR RED FLAG!!!! Will take my business somewhere else.

Negative experience: I've been coming here for years and it's only because of their prices . Their prices are affordable but they certainly lack professionalism and lied about my teeth condition. I don't recommend this orthodontist office to no one . I had to pay for the removal and my treatment was over . When I went in to pick up my retainers the dentist didn't come to the room and tell me no instructions on the retainers or anything .

Fantastic experience: As a parent of three teens, they always want to have the most beautiful smile, after months of researching all over south Florida, I came across Miami Bay Oral Health. I debated wether to call or text, I went ahead and texted them, I was speechless with the amount of professionalism and customer service they have, was able to book a consultation appointment with 24 hrs. When I arrived at the practice, I was amazed on how effectively and efficient their check-in is. The staff is top notch knowledgeable and work as a team, family oriented. The Orthodontist is the most down to earth loving professional I have ever met in South Florida, and the saying of open door policy when it comes to Office Manager…Wow she puts the cherry on top of the icing, she is loving, respectful, and her best quality is she listens and places close attention to the patients and families needs. The front desk are very welcoming and answered all of questions and concerns. This review is not paid advertisement, my daughters are real patients of Miami Bay Oral Health, and I a a proud parent to say, not only have their smile changed, but their confidence and bucal health. Team Miami Bay Oral Health, keep making the difference in South Florida and treating each other with love, respect, empathy and compassion.

Negative experience: WARNING WARNING this is a dental office not orthodontist office. They don't make this clear at all until they've already started work on your teeth. Don't make the same mistake that I did. There's no way that all these five star reviews are legitimate. Make sure you thoroughly check any papers they give you to sign. Check the other negative reviews and reviews from websites other than Google if you are thinking about using their services.

Negative experience: This place is the worst dentist office. These people only cares about money. Go somewhere where people actually care because they don’t. You have an appointment and you could be waiting Almost two hours before seeing someone. I believe the people there is also people that are practicing on your teeth. I will never recommend this place . Mind you I’ve been with them for 6years and now I had to start over with a new dentist and orthodontist so don’t waste your time

Fantastic experience: Joseline did an amazing job Thank You For Your Service! Will Be Back Soon

Negative experience: This establishment charges you for appointments you have never booked ever since the company relocated to the new building. Hidden fees are popping up. This is ridiculous. You can not charge someone who hasn't booked an appointment. If the company has new policies, let us know. The fact that we can not contact this company but they can contact us is ridiculous!!!

Fantastic experience: Samuel help me today and he was such a kind and understanding person.. excellent staff

Fantastic experience: Thank you for More customer Service, Place was nice and excellent customer Service

Fantastic experience: Thank you Samuel for making me feel comfortable and welcome. I truly appreciate it

Fantastic experience: Janeat was very careful with my mouth she took good care of me it was my first time and I would definitely recommend

Fantastic experience: Joselyn was very gentle and welcoming and sweet, she made mw feel really comfortable!

Fantastic experience: Thanks amer for you service. Amazing job, very kind

Fantastic experience: I came in as a walk in and they were able to clean my teeth and install my braces same day. More was so nice and gentle. I appreciate her care with my teeth. Nice and clean facility, I will definitely be recommending my friends and family to come here

Fantastic experience: Thank you so much to dentist More, she’s the best! I’ll be looking and asking for her every time I come ! Thank you again

Fantastic experience: Joseline is such a sweetheart! From the minute I walked in she made me feel so relaxed. First time braceface

Fantastic experience: samuel was absolutely great while examining my teeth also he was very friendly and kept me comfortable

Fantastic experience: Maria was very patient and was not too rough at all. One of the best techs at Miami bay oral bay.

Fantastic experience: Jennifer was very kind and made everything go smoothly. Kept everything sterile and clean and comfortable.

Fantastic experience: Samuel was such a great help. Good customer service.

Fantastic experience: Moore did a great job putting on my braces and she made me feel comfortable and made she everything was perfect for me. She is amazing!

Fantastic experience: Miriam was outstanding today with my daughter. Clean, family friendly dentist office. I love it here.

Fantastic experience: Miriam was my tech and she did and wonderful job very patient and friendly !

Fantastic experience: Amazing I love the fact they are so welcoming! Samuel is the best alwayinf treating kindly!!!! % recommend

Fantastic experience: More was super great. Nice and friendly. She took my pictures and X-Rays and for it to be a Saturday early in the morning, her spirit had a great attitude and she gave me all of my options to choose from for my dental plan.

Fantastic experience: I had a wonderful experience here! Miriam was excellent and she ensured that my experience was amazing.

Fantastic experience: The staff is amazing & would like to say thank you to Maria for the great service !!!

Fantastic experience: Maria did my x rays and was really nice and polite. Very good customer service.

Fantastic experience: This morning I was seen by Janet at the Miami Bay Oral Dental office downtown and she did a great job prepping me for my consultation. She was professional and polite.

Fantastic experience: My visit to Miami Bay Oral is always amazing. The staff is always welcoming, fast and efficient. Not to mention the amazing prices if you don’t have insurance. Today I had Mariam as the dental assistant and she was friendly, fast and knowledgeable. Love coming here can’t wait until my next appointment.

Fantastic experience: Miriam is super nice and gentle with everything she does. I came in a little nervous but she helped a lot. & habla español! Thanks Miriam❤️

Fantastic experience: Miriam so super friendly and awesome I love this place highly recommend

Positive experience: Want to give a five ⭐️ but the service was a long wait to find out they couldn’t do my braces, Coming from a 45 mins ride to here and get no service. Come on you got to do better! But to Samuel who outa lot of effort to get me process was very very fast and helpful Thanks Samuel

Fantastic experience: Samuel was amazing!!! He took his time and had a lot of patience with my daughter!!!! Please ask for Samuel when you come

Fantastic experience: Maria,Joseline and Chantal were sooooooo amazing!!! They took good care of me and my little sister. The way they cared about the health of her teeth is why I will keep coming back. You ladies are the best! THANK YOU

Fantastic experience: Maria was very professional and nice!!! Excellent service at a good price!!!

Negative experience: Fake reviews, posting almost every day saying similar things and by random accounts with just this one review. 1. They do not speak/understand English well 2. They made me fill out forms there when I was in a rush to get to work -- they should have sent these before my appointment 3. I spent time filling out the survey there with a hundred questions, and the dentist did not even look at my problems I described there --- what was the purpose of that? 4. They unethically AGAINST FLORIDA RULES OF DENTISTRY charge $25 to obtain x-rays. This is too much -- they should charge only the cost of sending it. Instead they try to make money. And the Groupon I purchased said x-rays included, VERY misleading and unclear. Poor customer service, low quality dentistry.

Fantastic experience: Excellent attention by the assistant Maylin, she is very fast and precise in her work. super affectionate and attentive to children. excellent staff

Fantastic experience: Always have the best experience here. Very nice and communicative staff and fast pace. I definitely recommend this place. 5/5

Fantastic experience: So I had the privilege to be operated by Jenny and more they are so sweet and makes u feel super comfortable! It’s one thing being insecure about ur smile and having someone else evaluate the very thing you always tried hiding but she made me feel super comfortable around her she has a great spirit !

Fantastic experience: Samuel was just amazing! Professional and friendly ! Made sure I was okay every step of the way! Overall amazing place! Definitely WILL RECOMMEND. 5 STARS!

Fantastic experience: The place is very welcoming and the staff’s are great. This my first time coming here with my son so far I love it .

Fantastic experience: Customer service is Excellent and they really took their time with me and listened to my concerns.

Fantastic experience: Amazing service, employees, and the place is neat and clean!

Fantastic experience: Today was my first day there and Jessie was excellent .. I was interest in braces in she let me watch as she did my sister own which i appreciated very much thank you Jessie and continue the good work

Fantastic experience: I love this place they service me fast and customer service was great

Fantastic experience: AMAZING! Did my Invisalign there and was excellent - great competitive pricing and amazing and caring staff. Super recommend!

Negative experience: Miami oral bay is not a dentist/ orthodontist that i would recommend. They change their prices often without notifying you. Everything other month there’s a new set of staff and Doctor. I’m only giving them a 2 rating because short dude was very cool and cleaned my teeth hood!

Fantastic experience: The environment is very clean and professional. Would highly recommend this place to family and friends !

Fantastic experience: Great great service !!! Maria was and is alwayssss so nice to me !! Fast and nice doesn’t hurt when she does it !! Give her a raise ! Love y’all !

Fantastic experience: Samuel did a great job with my braces. Took his time with everything. Would recommend to everyone!

Fantastic experience: Very kind to me and gentle with my teeth, great service. Great service and not time consuming.

Negative experience: Place is horrible. Waited an hour to be seen by the dentist then to have her not listen to my concerns at all, interrupt me, and try to correct me and get defensive when I told her I wasn’t comfortable with how she was treating my teeth. To top it off said I didn’t need a procedure done to a tooth that had been causing me major issues, which leads me to believe she just didn’t feel competent enough to do the procedure so I wouldn’t have gotten it done there. Had someone else on the staff (didn’t introduce herself) then berate me and interrupt me throughout explaining my experience. Not one person apologized for the wait or possible misunderstandings. This office does not understand customer service at all and that even as a doctor you have to be attuned to your clients’ (the people paying your bills) needs.

Negative experience: This place just wants your money, it may seem like they trying to help you but they hit you with hidden fees like a late fee if you haven’t gone in 3months not taking any consideration of peoples lives and they always making you pay a X-ray fee . Management was not helpful at all, unfortunately I wasn’t able to pay $160 in one visit so I asked if I could pay something the following month and the manager said no just giving me no option but to cancel my appointment and my trip to the clinic. Not everyone id financially stable and isn’t able to make such a big payment in one visit so it was very disappointing to see they just want your money and not see you with a smile

Negative experience: I was getting my monthly tightening done for my braces and unfortunately I was not able to go to the dentist for 3 month due to the fact that I had covid and was hospitalized. I asked the orthodontist if they would like to see my results for my sickness and they refused. Went on by telling me that I should have called the office letting them know my situation. I would have love to call the dentist office but they never had a phone number to call, the only way to get in contact with this place is through social media. Also, they changed theirs prices drastically without even letting me know until I arrived at the office. Very unprofessional.

Fantastic experience: Very efficient and friendly! They're is the best!!!! Will recommend to everyone I know

Negative experience: Not being able to give a price range for a simple filling on the phone has been a simple waste of time. They tell you that a doctor visit will be $130 but can't give you a price range for a filling. It's very simple; what is the cheapest filling possible and whats the most expensive filling in your range of services? Only looked to come to this dentist because they're open on a Sunday and my usual dentist isn't. Then when you get there, if you ask around, they know to tell you that it'll start at $300. See It's a switch bate thing. You go there and see the doc even if its for a second - you have to pay $130. Now he can tell you that your filling will end up in you spending total of $500, who knows? Got a tiny little filling that fell off the edge of a front tooth. Any professional should have ranges for simple treatments, this is not some complicated gum surgery! Being a professional doesn't only mean being good at what you do. It means being a decent business owner and be able to be upfront with no stupid games played to make a little more money.

Negative experience: At first I thought this place was so good specially because of their pricing, I had always needed braces but it was always very expensive. At first they would have you wait from room to room, I would be there for 3-4 hours just waiting outside then they would call you inside to wait in ANOTHER room and so on, it was hard for me because Im a mom and I work full time so I dont have the time to ve sitting there for hours because they refused to work by appointments. They dont advise you of price changes, you can go one month and pay $50 and then the next month they are charging you $250 for a visit. I was ALWAY seen by a different "doctor" and never encountered anyone nice or good customer service skills at all, everyone was rude and overall is just a place with a bunch of kids that dont know what theyre doing. It became such a hassle for me because their previous location didnt even have parking that after 5 years of treatment and no progress I paid to grt them removed, ih and their retainers are like $600 in total. GO SOMEWHERE ELSE!