YES Dental PC

Negative experience: ⭐ 1 Star – Horrible Experience at Yes Dental I had one of the worst dental experiences of my life at Yes Dental. My first visit in 2024 was to fix a broken filling. After they repaired it, I started experiencing severe sensitivity — to the point where I couldn’t even drink water or eat anything with temperature. I went back the very next day and was told it would go away with time and that I should brush with Sensodyne. Months went by, and the problem never fully improved. In May 2025, I returned, and they said there was an overlap on the filling that needed to be corrected. I had it redone, and for a short time, the sensitivity eased. Then, about three months later, I developed excruciating pain that made it impossible to eat, sleep, or function normally. After several visits, they prescribed painkillers and antibiotics, and finally told me I needed a root canal. My root canal was scheduled for September 20, 2025, but the office called the day before to cancel, saying the insurance preauthorization was still under review. When I asked what could be done, they told me I could pay $800 upfront and that I would be reimbursed once insurance paid. I called my insurance company, and they informed me that Yes Dental was not supposed to charge for a crown since that service had not been done. When I went in to talk about the issue, the office manager was extremely rude, talked over me, and even disrespected my mother, who was there with me and simply trying to correct something the manager said incorrectly. The staff and even one of the dentists made inappropriate comments — one even suggested that maybe it was my age causing my dental issues, which was uncalled for and unprofessional. I’ve never had dental issues before visiting this office, but since going there, I’ve had nothing but pain, stress, and frustration. Yes Dental shows no professionalism, no empathy, and no accountability for their mistakes. Based on my experience, I would strongly recommend avoiding this office at all costs.

Fantastic experience: Amazing service, the dentist is very professional and respectful. She worked really HARD on my teeth., the staff ⚕️ is very fast, great at what they do. Please don't hesitate to call them . Promise you won't regret it.

Fantastic experience: Dr.Dee was really great with my treatment and front desk Mayra as always is the best

Fantastic experience: Dr. D and her assistant were great. The way my teeth got cleaned today was amazing.

Fantastic experience: Good experience, like always. Been coming here for at least 20 years. Nice people.

Negative experience: You need to value clients time more than this , when you have a scheduled appointment then it doesn’t mean we have to take a day off just to get service!! I’m not sure based on what you schedule appointments?! You keep calling to remind us of our appointment and then when we get there before time no one cares and we have to wait for a while !!! Doesn’t make sense to me ….. I’m going to move in and look for another dentist office that could value me and my time more

Fantastic experience: Dr.Clarke did a really good job with all my treatment. Front desk Mayra and Vicky are the best, they helped me with all my questions. Great office

Fantastic experience: Dr. Clarke did a great job with my treatment and front desk Mayra is really the best.. Good office

Fantastic experience: Dr.Dee cleaned my plaque out really well and her assistant Teresa was really sweet nice

Fantastic experience: The assitance kenia & front desk savanna was very good to me. I love my doctor moreta .

Fantastic experience: Thank you for your great work

Fantastic experience: Kenia was great, Thank you for the great experience

Positive experience: I’ve been coming here for 1 year, they try to be very efficient though they are very busy especially on Saturdays. The staff and doctors are very nice.

Negative experience: Had an appointment. Waited an hour to be seen. Where's the priority over walkins.

Fantastic experience: I had such a great experience with Doctor D and her assistant. From the moment I walked in, they made me feel comfortable and at ease. Doctor D is incredibly knowledgeable, gentle, and thorough she takes the time to explain everything clearly and makes sure you feel confident about your dental care. Her assistant was just as amazing friendly, attentive, and professional. Together, they work as such a great team, which made my appointment smooth and stress-free. The environment felt welcoming, and I never once felt rushed or overlooked. I truly appreciate the level of care and patience they provided. I would highly recommend Doctor D and her assistant to anyone looking for a dentist who genuinely cares about their patients’ comfort and well-being.

Fantastic experience: I was very happy switching to this place. Nice customer service nice staff nice place to get dental care services. I recommend it for anyone Thank you YES DENTAL PC

Fantastic experience: Wonderfulllll!!! Truly the best gave me back my smile.

Fantastic experience: Hello. It has been a long time since my mom found a good dentist and here we are for a permanent crown appt with a great dental practice. So far a good experience and the dentist, front desk staff and the dental assistants have been very friendly and courteous especially with my mom because she is a senior and partly hearing impaired.

Fantastic experience: The front desk savanna & Mayra was great . Dr.moreta was great to me & my son

Fantastic experience: Fast, friendly staff. Everyone is so polite. Accommodating time schedules.

Fantastic experience: Very good no pain I'm satisfied with us best for cleaning and surgery

Fantastic experience: Excellent service, thank you Dr.singh

Fantastic experience: Here comes another review yall… so after Experiencing horrible wait times at Dental dreams on Cottman Avenue I found Yes Dental. Dentist always say you know they have wait times but Dental dreams wait times be about five hours. I walked out. Both my daughter and I had appointments at YES dental at 9:30 and 10 AM. We are out by 11 AM. The Staff here are amazing from start to finish. Starting from the Front Desk, staff, Debbie and Myra to my hygienist, Chy and my amazingly, superfine doctor, Dr. Singh. Ladies, he will take your breath away bad and all, lol. But on a serious note, these folks really care about your teeth. Thank you. This is my first time coming here, but I will update y’all at my second appointment as well. It’s not a one and done over here with me. But as for now 10 out of 10, I do recommend!

Fantastic experience: Dr D was the best and theresa was more than you both so much

Fantastic experience: The nurse Kenia was good and the doctor Singh

Fantastic experience: Dr's. Deen and her assistant Mrs Theresa were patient and informative. It was quick. I felt comfortable and at ease. I appreciate their services. Keep up the good work!

Fantastic experience: Really like dr D very professionals. Explain everything very nice. And the assistance Teresa was very nice. Definitely recommend Yes dental to others patients

Fantastic experience: Great dental office. Front desk Mayra is the best algo the doctor Dr.Dee

Fantastic experience: Front desk and dentist are the best! Soon as I walked in they made me feel comfortable and welcome.

Negative experience: They didn’t help me at all! Would rather take out my teeth before fixing them

Negative experience: I had a very disappointing experience at this dental office. My appointment wait time was over 2 hours, which is completely unacceptable and shows a lack of respect for patients’ time. On top of that, the environment felt very unprofessional. What really concerned me was seeing private patient information left openly visible on a computer screen. This is not only careless but also a serious privacy issue. It makes me question how safely my own information is being handled. This type of behavior is not good for the business or its clients. Patients deserve professionalism, respect for their time, and proper handling of their personal health information. Unfortunately, this office failed in all of those areas.

Fantastic experience: Dr Clarke was nice and professional. Kenia the dental assistant was also great. Had a root canal done and everything went great. Love it here !!

Fantastic experience: Kenia was a helpful dental assistant.

Fantastic experience: I love it there, even though nobody likes going to the dentist, but they took care of everything in one shot.

Negative experience: They suck if you have a appointment for a time they have you waiting for hours they need to do better i had a appointment for 1 I didn’t get out of there until 4:30 smh

Fantastic experience: Came same day as a walk in. As expected I had a wait but I was seen within an hour and a half. The manager Debbie was swamped but handled the busy day well. Very professional and helpful. Entire staff was friendly and handled my visit quickly.

Negative experience: I don’t know exactly about what should I complain!!! This place is HORRIBLE . Please if you care about yourself, never come here . I’ll speak about the Medical part first which is the Most important to me , since more than a Month and I have a Severe pain in my teeth I went to this place and the Dr said that I need Fillings + root canal + extraction one tooth and implants, so she did the 3 fillings first since 20 days after the fillings and I have uncomfortable and incredible pain so I went again to the clinic after 5 day and the Dr said that my Pain is NORMAL!!??? Even when I brush my teeth , the pain can last for a Month I should give it time ??? Unprofessional dentist, so today I went to another clinic because of the pain , so we found that they did the fillings too much deep which affected the nerves which means that its probably need for another root canal , I need one and this will be the second one !!! What they learned exactly, I really don’t know ? ZERO TRUST them . So now Iam trying to correct and Fix what they did to me . Second the front desk, they are rude and unpleasant women’s, they don’t care about yourself pain only money they care about it It was a badly experience there , I will never go there again

Fantastic experience: People are kind. Doctor Clarke is great and caring. Love coming here. The assistant kenia is also great

Fantastic experience: Yes dental I am dedicated to this dental center....I have always have a professional Careing experience here at yes Dental....you have to visit or just simply make your appointment for yourself or for your kids ......family feeling and just the care for people that's what makes the difference

Fantastic experience: Thank you Dr. Clark for servicing me! It was a good experience contrary to my previous experiences with dentists. So thankful to you and your team.

Negative experience: Do not waste your time making an appointment here. Expect to wait over two hours in a cramped waiting room. My child needed wisdom teeth removed, and I was told to send his X-rays with my information so they could call me back with an appointment. I waited a MONTH—no call. When I followed up, they asked me to resend the X-rays and promised to call, but a week passed with no response. When I finally spoke to someone about the issue, they scheduled an appointment, but when we arrived, there was no record of my child at all. Terrible service—stay away from this place.

Fantastic experience: They were very welcoming and friendly and I had a great experience with them! Very solid place, worth going back next time I need care for my teeth

Fantastic experience: Very reliable and worth the time.

Fantastic experience: Awesome team! Super friendly, professional, and they really take the time to explain the services they provide. Always a good experience and will be returning!

Negative experience: Ethan called and told me the only way they will accept state insurance is if my daughter get all four teeth pulled which i didn’t want only 2 was hurting her. I called around to other dentist the lady said she can’t believe he risk saying that, it’s borderline fraudulent practices he tried to do. He tried to force the fact she needed to be sedated when I told him she didn’t need to. This dentist is a scam I recommend yall go elsewhere if you don’t want to be tooken advantage of and scammed all because they have that expensive office space to pay.

Negative experience: The staff are nuts,the change their languages every single time on people

Negative experience: I had a 330 appointment and waited an hour and they still didn’t call me back. I do not recommend them. They have bad service.

Negative experience: Horrible receptionists and mean. Very poor customer service. And the worst is that the waiting time. There was a lady before me, she waited for 2 hours then she left. Dont bother to book appointmentss here.

Negative experience: How can have an appointment, be on time and still have to wait 2 hours to be seen? They don’t tell you anything, just have u sitting. You have to CONTINUOUSLY go up and ask what’s going on only to be told your next. Well when the hell is that because 2hrs don’t seem like next and have to STILL wait. Finally get in the back to discover they told u ur appt was a whole hour later than the time they told you and you only found out because you see it on the paperwork. Why the hell yall stringing people along, playing in their faces?

Fantastic experience: Love them so much I am afraid of the dentist but I never have any issues with them . I even had my wisdoms removed by them excellent

Negative experience: Don’t bother trying to make an appointment if you need your wisdom teeth removed. After going back and forth for a week trying to get them my referral and x-rays, the receptionist tells me the next appointment isn’t until January. It’s currently July. That is literally unacceptable, you should be telling people that upfront. P.s. don’t bother faxing them because it doesn’t work, neither does the form on the website.

Fantastic experience: I have been coming here for 10 years, I have always had a good experience! I had pleasure of being taken care of by doctor Singh he is amazing he is very informative and took really good care of my dental needs

Fantastic experience: Been going here a Year now, and they're absolutely amazing, Great staff, and Great Dentist. Dr. Moretta knocks out 3, 4 birds with one stone. She's Great

Fantastic experience: I usually have a fear of the dentist, but the staff and Doctors here were truly amazing!! Came in for my deep cleaning and endodontic treatment and it was excellent!

Fantastic experience: I just want to start out saying that I have a fear of going to the dentist being I had a bad experience at another place and it deterred me from going anywhere in a long time. Everyone was soo nice! The receptionists were nice and my wait time was great I waited about a half hour which is to be expected. The dental assistant was soo very nice! she was calming me down and really took her time talking to me. The dentist was nice Dr.Berm. I have to go back to get my teeth extracted so I will update on how that went. I would recommend this place to anyone!

Fantastic experience: I always have a great experience at this office! Kenia is amazing. She’s so kind, patient, and always helps put me at ease. I have pretty high dental anxiety, but having her there alongside Dr. Lopez truly makes all the difference. They make a great team, and I always feel like I’m in good hands. Highly recommend!

Negative experience: had me wait over 30 minutes with no warning/notice. cancelled my appointment without my knowledge due to a bad review. which i had deleted but i decided to put this back since they wasted so much of time and many other peoples. they need to follow a specific procedure when it comes to abandoning a patient and they did not let me know they would refusee service until the day of the appointment. therefore they scared me for my health than when i arrived they informed me of the copay which i HAD INITIALLY ASKED ABOUT IN MY FIRST PHONE CALL. No referal was mentioned when i asked in the first place. i hope you guys feel great about denying people dental aid after one bad review online. as you may think its legal since its not discriminatory. but you infact gave me no warning, no message, no way to find an alternative dental appointment/doctor. putting my health at risk warrants for the worst review. i hope more people can take to heart all these reviews. your manager not being to talk to anyone they deny is unprofessional. you all must be miserable to treat people so insensitively. have a great time denying me care and not communicating with upset patients who would spend their money there if you all were not so rude.

Negative experience: I love the doctors are so professionally but the front desk girls look like they don't want to work there or they just act like there.in some part of the neighborhood or North Philly or a gang looking at you wrong with attitude it doesn't not give you a professional vibe a lot of people that I know come out of their pissed off because of the front desk a one girl that's really messy mixing her life with her job treating clients wrong giving them threat looks what's her eyes

Fantastic experience: I’ve had a great experience with yes dental every one was polite and attentive they didn’t let me leave until they made sure I was satisfied

Fantastic experience: They are professionals, service is awesome I’ve had to go for emergency treatment. The waiting time was the next morning. They dentist know there craft because it’s superb

Negative experience: Every time I have a appointment I'm there for my appointment on time and have to wait an hour and a half after my appointment before being called to the back that ridiculous

Negative experience: 4 hours in the appointment too long for cleaning my teeth, and she said I need a x-ray but no body do it and other person said somebody call you in 6 months, I asked for a paperwork and the lady in the front desk said no

Negative experience: Poor customer service and the lady in the front has a very nasty attitude.

Negative experience: Awful the service and everything . Front desk terrible and despicable . You have to wait like 4 hours and nobody say nothing and the owners never say sorry or something . Just talk each other about you . Horrible , terrible . Chose another place !!!!! Zero.......!!!!!!

Fantastic experience: Skilled Professionals! Hygienic environment! Overall satisfactory experience! Guaranteed phenomenal dentist!!

Negative experience: I visited this dentist with high expectations, but unfortunately, my experience was far from satisfactory. From the moment I walked in, it was clear that the staff were rude and disrespectful. They didn't listen to my concerns and even mocked me in front of other patients. It was an extremely uncomfortable and upsetting experience. I would not recommend this dental office to anyone.

Fantastic experience: It was a great experience! Love Dr. Lopez.

Fantastic experience: Dr Singh is a very good doctor professional I was happy with my visit

Fantastic experience: The ladies at The front desk were very nice and the dentist assistant was really conversing she did all my X-rays and was very professional and patient about it NOW THE DOCTOR WAS SO VERY UNDERSTANDING AND SO SO CONSIDERATE TOWARDS ME HE DIDN'T LOOK AT ME WITH ANY KIND OF DISGUST OR INDIFFERENCE AND I REALLY REALLY APPRECIATE IT THAT HE MADE ME FEEL SO COMFORTABLE IN ALL TY SO MUCH FOR RECEIVING ME AS A NEW PATIENT TILL NEXT TIME YES DENTAL.❤️❤️❤️❤️❤️

Fantastic experience: Great experience no pain during the procedure

Negative experience: They are horrible. Do yourself a favor and just avoid this at all costs

Negative experience: Horrible place who overbooks so often and terribly that there are barely any chairs left for patients. If you have an appointment at 1:30pm you will need to wait until 6pm to be called. They misdiagnosed my child with a cavity before, and when I took my child to another dentist they said there was none present. The front desk ladies are rude and the department of public health needs to investigate this establishment.

Fantastic experience: The staff there is very welcoming and friendly, they also are very helpful when calming down their patients if it's their first time doing a certain procedure!

Negative experience: If you value your time, I would absolutely not recommend this office. I had an incredibly frustrating and infuriating experience at this dental office. Around 10 AM yesterday, I called to schedule an appointment for 3 PM today to do a routine cleaning and fix the glue on my permanent retainer, which was causing jaw pain. I arrived early at 2:50 PM and had to wait past my scheduled time, which is still understandable. However, at almost 3:30 PM, I was told my appointment had been canceled because I "didn’t confirm it." I had never even received a text or call, and my phone showed no missed calls. I pointed this out to the front desk and after I expressed my concern for the pain and asked for any solution to be seen today, she went to check with someone in the back, and returned to tell me they were fully booked at this current time but there is an opening in two hours. While inconvenient, I agreed because I wanted the pain to go away. However, when they realized I was willing to wait, the front desk went back again to discussed further and came back to tell me the dentist wouldn’t be able to see me after all because they didn’t want to stay late. Someone, who I assume is the manager, comes from the back and once again proceeds to claim my appointment was canceled because I didn’t confirm. I pointed out once again, I didn’t receive any text or calls. He proceeds to raise his voice claiming the office called me multiple times “two days ago”. How is that possible when I’ve only made the appointment yesterday! Just prior to the manager’s impossible claim, I was still understanding and that mistakes can happen, but for the manager shift the blame and straight up lie is unacceptable! After the manager left, front desk explained there was nothing else she could do since the manager already made the decision to not accept me today, and offer to reschedule for another day. I declined as I did not want to take another day off work for the chance of something going wrong again. After reading other reviews and experiencing firsthand how they handled my situation, it's clear this place’s management lacks professionalism, accountability, and respect for people's time. No patient should have to deal with an office that confidently lies and deflects blame onto you rather than taking responsibility for a mistake on their part.

Fantastic experience: Wait time was great. Cleaning was great. Overall excellent today!

Fantastic experience: great place,very knowledgeable staff and doctors,very professional and have state of the art equipment

Fantastic experience: Best dentist office there is. Staff is amazing. Service is great. My daughter loves it here. I would not change them for any other dentist office. Always in and out. They are always on time. Would recommend them for all dentist services needed. You would not regret it I promise.

Fantastic experience: Dr.Moreta was a blessing considering all of my past Dental nightmare experiences. She was my dentist in the past at Society hill dentistry but they stopped taking my insurance. I’m so delighted to have Dr. Moreta as my dentist again. She is 1 of the best. Thank you Yes Dental PC and Dr.Moreta

Negative experience: Put me in a room and left me there for an hour but still was calling people into rooms ! Dont recommend and wasnt seen at all they even told me too come earlier than my appointment time and still didnt see me on time! DONT WASTE YOUR TIME

Fantastic experience: Very friendly, kind, and competent staff; excellent overall experience.

Negative experience: This is the second time I have to wait almost 2 hours after my appointment that was given to be seen is ridiculous don't give out appointments if ya don't even see them.. they call you to remind you about your appointment not to let you be seen at that set time

Negative experience: Trust me don’t even think about this dentist and if they give you appointment make sure you don’t have nothing to do in that day They give me appointment at 2:30 pm I been there at 2:20 pm and I pay my copay and I found people sign before me and there appointment at 3 pm I stayed till 3:30 pm and nothing happened just more people come in And my biggest problem the main door is broken so it’s too much headache with every one going in or out I wish they fix the door and more respect for the time and I wish them all the best of luck

Fantastic experience: My first time there and it was great .. the asst esmierlda was the bomb , she was sooo cool and sweet and nice I love her ! Dr David Bowses was super cool to ! And I didn’t feel a thing lol ..

Fantastic experience: I’ve been on and off coming here for years love Doctor Lopez she is knowledgeable and compassionate fell asleep while she was doing my fillings very gentle and thorough thought my teeth needed to be whitened I was wrong she got them spotless and so white being a smoker I was shocked. Yes the office is a wait and you’ll probably spend about a half hour to a hr to be seen but it’s definitely worth the wait went to an emergency dentist because they were booked and he destroyed my mouth had to have yes dental save what was left never again rather stick with Dr. Lopez

Positive experience: At first the ladies at the front desk didn't greet, my wife and I when we approached the desk to check in. Then the young lady asked me if I wanted English or Spanish, I said English, but I sit down and low and behold she gives me Spanish, then I get in back, everything was great then the doctor said give a min.I didn't see her for half-hour, some lady Flys in grabs the trey and yells out we have to move u to another room which I sat there 4 another 5min, b4 the came back, but other then that it was cool , yeah I would recommend it!✌️.

Negative experience: Doctor was absolutely phenomenal, the only reason I gave two stars is because we had to wait for 2 hours after my appointment was scheduled. Appointment was at 12pm and they didn’t call me back until 2pm. Poor scheduling on their part.

Fantastic experience: Real professional first visit was great looking forward on second visit next month to get this tooth removed they explained step by step no long wait time all staff was polite I will be recommending family members to this dentist.

Fantastic experience: This place was amazing, the girls in the reception area were vey nice and informative. I love the oral surgeon, he was very concerned about my situation and very informative. He took pictures as well as explaining what was the treason for my situation and what to do to feel better. I was so amazed with this place that I switch from my dentist to this one. The building was big as well as clean. They also many rooms and took care of many patients at a time. The icing on the cake was the wait peril was quick. I’m highly recommend this place to family and friends. ♥️

Fantastic experience: Went in Monday for a cleaning and the service was amazing! The staff were very friendly and the office was so clean!

Fantastic experience: Dentists are great and the service is always professional. Highly recommend

Fantastic experience: Great location and staff. I was able to easily schedule an appointment and get all of my needs sorted in a timely manner. Definitely recommend!

Fantastic experience: Super friendly, professional, and always make me feel comfortable. The care is top-notch and they really take the time to explain everything. I actually look forward to my appointments now!

Fantastic experience: Such an amazing dental office. I’ve been going here for years, and the staff is super friendly. My extraction was done painlessly and comfortably. I definitely recommend.

Fantastic experience: My favorite dentist office by far in the area!! They are clean, friendly, organized, and very attentive.

Fantastic experience: They gave me great service and made my teeth squeaky clean!

Fantastic experience: Very understanding and genuine staff. They took the time and effort to address all of my needs at an affordable cost. Highly recommend!

Fantastic experience: Super friendly staff! Had a great experience and will definitely be coming back! Highly recommend.

Fantastic experience: Very courteous and attentive to my needs. The hygienist did a very good job and left me praising her work. Been going to Yes dental for quite some time now and none have done what this wonderful lady did today. She definitely earned her money and you can tell she loves her profession.

Negative experience: I am writing to formally express my concerns regarding the treatment I received at Yes Dental on Cottman Avenue during my visit on Wednesday, March 19. I left feeling not only dismissed and disrespected but also discriminated against—either due to my race or my Medicaid insurance status. From the moment I walked in, I was met with unprofessionalism. The receptionist was rude and indifferent, setting an immediate negative tone. When I was called back by the dental assistant, the experience only worsened. It took her 30 minutes to complete my X-rays, during which she engaged in an inappropriate conversation about politics and President Trump—something that had no place in a professional medical setting. When the dentist arrived, she was cold, unapproachable, and lacked bedside manner. She made snarky comments regarding my teeth and oral health, and when I mentioned that I had noticed bad breath due to a cracked tooth (the reason for my visit), she dismissively responded, “Hmm, I bet.” She briefly glanced at my X-rays without explaining anything, wrote notes on the back of a piece of paper, and then spent only a couple of seconds looking in my mouth. Despite having a visible abscess near the cracked tooth, she failed to acknowledge it simply because I was not in immediate pain at the time. Instead, she told me I needed a $600 procedure that my insurance would not cover. When I asked if I could at least get a cleaning while I figured out the financial aspect of the procedure, she refused, stating, “We can’t do that here. Your problem won’t be fixed by a cleaning.” However, she never actually explained what my “problem” was. I was left in the dark about my own dental health and the necessary steps to move forward. The scheduler who came in afterward was equally dismissive and unprofessional. She attempted to explain medical information that the doctor should have provided and, when questioned, insisted that her 15 years of experience made her qualified to assess my situation. By this point, I was furious and deeply frustrated—I had never been treated with such disregard at a medical facility. I left feeling unsafe, unheard, and like a second-class patient. Was I treated this way because I am African American? Or because I have Medicaid? The office was predominantly white and Hispanic, and I couldn’t help but wonder if these factors influenced the way I was handled. Regardless of the reason, the treatment I received was unacceptable. Before leaving, I requested my medical records and was told they would be available within 48 hours. However, I have yet to receive a call regarding their status. Later that day, I called to speak with the office manager, left a message with the receptionist, and never received a callback. Now, days later, I am in pain with swollen gums, and I still have no clarity on my dental health or how to proceed. I cannot, in good conscience, let this experience go unaddressed. If this is how patients are treated, I worry for those who may not have the ability to advocate for themselves—like my mother or grandmother. I have never written a complaint or left a negative review before, but the way I was treated left me feeling defeated and disrespected.

Negative experience: I feel like they don't want to help me, I'm in so much pain and they tell me I gotta wait to be called back for an appointment