Mosaic Dental Center
Information about Mosaic Dental Center
32835, Orlando
Opening hours
- sunday: (closed)
- monday: 8:30-17h
- tuesday: 8:30-17h
- wednesday: 8:30-17h
- thursday: 8:30-17h
- friday: 8:30-13h
- saturday: (closed)
Discover exceptional dental care at Mosaic Dental Center in Orlando, Florida. We're redefining dental visits with a soothing environment and expert staff committed to your comfort and oral health. Our state-of-the-art technology and proven therapies ensure personalized care for radiant smiles and lasting well-being. Whether it's routine check-ups or advanced procedures, we're here for every family member. Join us in changing lives one smile at a time. Call today for your appointment and start your journey to a healthier, brighter smile with Mosaic Dental Center, where every smile is a masterpiece.
Our comment from Best Dentists Club about Mosaic Dental Center:
Mosaic Dental Center is renowned for its exceptional customer service and dedicated staff, creating a welcoming atmosphere for all patients. The team, led by Dr. Simmonds and Dr. Mehtani, is frequently praised for their professionalism, kindness, and ability to put patients at ease, especially those with dental anxieties. Many visitors have highlighted the following strengths:
- Welcoming Environment: From the moment you walk in, the friendly front desk staff, like Drea, sets a warm tone that makes patients feel at home.
- Top-notch Dental Care: The hygienists, particularly Wayne and Steven, receive accolades for their thorough and gentle approach to dental cleanings and procedures.
- Patient-Focused Communication: Staff members take the time to explain procedures clearly, ensuring that everyone feels informed and comfortable throughout their visits.
- Modern Facilities: Mosaic boasts a clean, inviting, and updated environment that enhances the overall patient experience.
- Caring and Compassionate Team: Patients consistently mention how the team shows genuine concern for their comfort and well-being, making every visit a positive one.
Overall, Mosaic Dental Center is a stellar choice for anyone seeking comprehensive dental care in a supportive and friendly environment. Many patients express their gratitude and loyalty, often recommending the center to family and friends.
Services and Treatments
Mosaic Dental Center: Reviews
Fantastic experience: Wayne is professional and courteous as he has always been … please pay him more for his dedication to this job .. TY
We let Wayne know of your kind words and recommendations!
Negative experience: After visiting Mosaic Dental Center and paying for several fillings I was sent out of the office with no polishing of the fillings this was the day before I went on a one month vacation, I spent my entire vacation time with my mouth gritty,also 2 days after the fillings were done my molar totally broke apart (shattered ) after returning from my trip and contacting the office they were gracious enough to see me right away but of course this resulted in the surgical removal of that remaining tooth which took almost an hour and a half . The staff is very pleasant but I will not return there.
Thank you for sharing your feedback. We’re very sorry to hear about your experience and appreciate you bringing these concerns to our attention. At Mosaic Dental Center, we strive to ensure that every patient receives comprehensive and comfortable care. We regret that your visit did not reflect the standard we aim to uphold. While we cannot comment on any individual’s treatment due to privacy regulations, please know that we take all concerns seriously and use feedback like yours to continuously improve. We’re glad you found our team to be pleasant, and we truly appreciate your kind words about our staff. Please reach out to our management team so that we can address your concerns more personally.
Best Regards,
Mosaic Dental Center
Fantastic experience: I was not having the best day at allll! But they were so nice warm and caring (as always) from the minute I walked in the door. They checked to make sure I was okay before we proceeded with my appointment. Outside of all that their service and care is always top tier. They communicated everything well from the procedure to the payment. Forget dental they are the best medical practice I’ve experienced. Thank you to the whole team today (you all are amazing!) Alsoooo I’ve dealt with Drea over the phone and in person and she is top tier!!!
Negative experience: If I could give zero stars, I would. From the very beginning, I should have walked out of this office. The staff was rude, but the worst experience was with the dentist herself—Mrs. Simmons. When I questioned a denture order that I knew I never agreed to, she told me I “must be losing my mind.” Completely unprofessional and incredibly disrespectful. The dentures they gave me were poorly made and looked awful. When I asked for a refund, I was met with hostility and constant back-and-forth. Eventually, they said they would refund the money to my insurance—and then told me to get up and leave the office. No empathy, no professionalism, nothing. Now that I’m at a new dental office, I’ve learned my insurance won’t cover a new set of dentures because it shows I already received one and am now out of frequency. When my insurance contacted Mickey from the previous office, she claimed she had reversed the claim on July 8th. But the insurance company never received anything—because she sent it to the wrong address. This entire experience has been a nightmare. It’s been stressful, costly, and completely avoidable if they had simply handled things with honesty and care. I would never recommend this office to anyone. Be very careful before putting your trust—and your health—in their hands.
We are sorry to hear about your dissatisfaction, but we respectfully disagree with your characterization of the care and service provided by our office, generally speaking. It is the policy of our office that all recommended treatments are thoroughly discussed and agreed upon before services are rendered. We take informed consent seriously.
We understand that dental work is a deeply personal matter, and it is unfortunate that this situation has caused you distress. Our team strives to treat all patients with respect and professionalism. However, we stand by the quality of our work and the professionalism of our staff, as evidenced by the positive feedback we receive from the majority of our patients.
Fantastic experience: I had my new patient appointment today and let me just say—this office is amazing! From the front desk to the dentist’s chair, every single staff member was so kind and welcoming. Adrienne and Dr. Disla did a fantastic job and treated me with the utmost respect. As a pregnant patient, I was a little nervous, but they made me feel completely at ease. My teeth feel so much better after the cleaning, and the care I received was top-tier. I truly recommend Mosaic Dental to anyone. Thank you all—I’ll definitely be a lifelong patient!
Fantastic experience: Dr.Mehtani ,Angel and Chris!!! My dream team. Thank you for your professionalism, patience and informative discussions. You have a patient forever now. See yall soon . Ms.Scott Everyone in the office is great. Couldn’t ask for a better dental team from reception , treatment and billing .
Fantastic experience: This is, hands down, the best dental office I have ever been too. The staff is so nice and understanding. I have severe dental anxiety and they are so patient and actually listen to your concerns. Thank you Mosaic!
Fantastic experience: Best dentist office AND dental experience I’ve ever had, and been to! Every. Single. Person. I. Encountered was so courteous, friendly.. & just amazing. I am so impressed and happy with my experience. Been bragging about them since I started going here a couple years ago. I am always looking forward to going back! Thank all of you for such a great experience. This is my FOREVER DENTIST OFFICE ☺️ Doctor Simmonds is so courteous & knowledgeable. Love my dentist!
Fantastic experience: Top tier next level service. Check in was fast and efficient. The staff was beyond nice, friends and professional. They explained everything as they went, and made sure I was comfortable ever step of the way. They've really paid attention to the details. After one visit I've nows switch my entire family over to mosaic.
Fantastic experience: Quick and easy check in process. Friendly staff. Superior service. Could not imagine going to anyone else for all my dental needs in the Central Florida area.
Fantastic experience: After my first visit! I’m going to say I was fantastically impressed, with the entire team. From appointment scheduling all the way to the fact that I received my eob the next day. Dr.SS. You’ve created something special. Thank you! And congratulations
Fantastic experience: Mosaic (formerly Simmonds) dental center has been my dentist for almost a full decade now, and in that decade I’ve moved all over Orlando. That should be enough of a review.
Fantastic experience: From the moment you step into Mosaic Dental Center, you are met with an atmosphere of genuine warmth and professionalism. The entire team is extremely nice, making you feel comfortable and well-cared for throughout your visit. Beyond their exceptional customer service, the clinic itself is very well put together. The facilities are modern, clean, and create a sense of calm and confidence. It's evident that attention to detail has been paid to every aspect of the patient experience.
Fantastic experience: Went for a second opinion on some previous dental work from another dental office and was blown away by Dr. Simmonds and the staff at Mosaic. They took their time, gave me a thorough exam and helped me with a dental plan to get my teeth and mouth back on track. Recommend them to anyone who wants honest, professional care.
Fantastic experience: Today was my 3rd time coming into this office and everyone has been so nice, informative, and understanding. They play good background music too. I highly recommend.
Fantastic experience: This was the most amazing dental experience I’ve ever had in my entire life. You feel like royalty when you walk in the door. Angel was absolutely phenomenal. She took great care of me and made me feel so cared for. I even got a huge care package on my way out. I highly recommend them in every and any capacity.
Fantastic experience: Excellent dentist. I would definitely recommend to anybody. Nothing bad to say at all.
Fantastic experience: This was one of the best dental experiences I’ve had! Thank you guys so much for being patient and honest :) I would definitely recommend to my friends and family!
Fantastic experience: This was my first visit to this provider, and I had an excellent experience. The staff was incredibly kind and attentive, making me feel genuinely cared for. I was particularly impressed by their ‘comfort menu,’ a thoughtful touch that enhanced my visit. It’s clear that they prioritize patient comfort, and I would highly recommend them to anyone seeking exceptional care.
Fantastic experience: Great staff. Doctor was very honest and did not attempt to upsell or pressure me into anything that was was not absolutely necessary
Fantastic experience: Mosaic Dental Center team always gives their very best in service & care. Professional and always clean environment. The remodel and expansion is incredible. I have been a patient for many many years and the service is always excellent. The experience feels like they are taking care of family. I highly recommend Mosaic Dentistry for every family's dental care! Phyllis Redmond
Thank you! We Appreciate you so much!
Fantastic experience: It was one of my best experiences ever. They really care about your teeth.
Fantastic experience: Dr. Cartel and Cherica were awesome! I’m excited to see how the rest of my plan goes! Thanks so much!!! You all are appreciated! Amazing experience, love the expansion. Everyone is always efficient and professional! Thank you
Fantastic experience: Dr.Simmons and Wayne keeps me with a beautiful smile. It's worth my drive. And I love the new office. The front staff Andrea greets you with a smile and she always on top of things. Great customer service from all...
Thank you for sharing your wonderful experience with Dr. Simmons, Wayne, Andrea, and the rest of our team at Mosaic Dental Center. We're so pleased to hear that our efforts to maintain a friendly, efficient, and welcoming environment are appreciated. It's great to know that our services are worth your drive, and we're thrilled that you love our new office. As your dentist in Orlando, we're committed to keeping that beautiful smile on your face!
Fantastic experience: First visit at the Mosaic Dental Clinic was excellent, very friendly staff, they tender to my patient needs, overall great experience.
Fantastic experience: I had an amazing experience with the professional staff at MDC. The facility is clean, spacious and modern. The staff are good listeners and very pleasant. Dr. Mehtani & Keith are awesome! BRAVO! ⭐️ They made me feel comfortable during my visit. I was pleasantly surprised by the appreciation or care gift bag at the end of my procedure. Thank you Team, keep up the wonderful job. I will definitely recommend others to visit your location for dental services.
Fantastic experience: I had an amazing experience at Mosaic Dental 10/10 every time! The receptionist, Draya, was fantastic. She got me in right away and always figured out my insurance coverage, even when I didn’t have it handy. Dr. Disla was outstanding she thoroughly explained the procedure, was incredibly knowledgeable, and made sure everything was completely pain-free. Her assistant, Syndelle, was phenomenal as well, making the whole experience smooth and comfortable. I highly recommend Mosaic Dental for their top-tier service and exceptional care!
Thank you Breyonna for taking the time to leave us such a awesome a review! We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!
Fantastic experience: Experience was amazing. I was scared initially going, however, upon arriving they made me feel welcome and appreciated as well as calm any nerves I had. They explained everything that would be during the appointment, even letting me know what the price was before continuing. They laid an out a proper plan on what I should do going forward.
Thank you for sharing your experience with us! We are thrilled to hear that you had a great time at Mosaic Dental Center. We look forward to welcoming you back soon!
Fantastic experience: My experience here has been excellent. The staff is so respectful and friendly. I love the family type atmosphere. Mr.Joseph
Thank you so much for you kind review Mr. Joseph! At Mosaic Dental Center, we believe that our patients deserve nothing but the best, and we’re committed to delivering just that.
Fantastic experience: The staff, which seem like a family are great. And they make you feel like family. Dr Sonia is the best! Brown thank you so much for making my cleaning experience so easy, you are the best. I will keep the referrals coming..
We are honored by your wonderful review. Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you! We'll be sure to pass your compliment along to Wayne & Dr. Simmonds & Thank you so much for your continued referrals over the years!!
Fantastic experience: I love my Dr Matani and his team at Mosaic After 35 years with one Great Dentist I was truly Blessed to walk into mosaic. Where they change my life to fixing my teeth and giving me the chances to enjoy a good meal. Thank you all Fortunately they are taking care of my sister now. She loves them. She loves Dr Matani . Thanks everyone
At Mosaic Dental Center, we love changing lives, once smile at a time! Thank you for trusting us with your smile & referring your sister!! Dr. Mehtani & the rest of our team is honored to have you both.
Fantastic experience: I visited Mosaic Dental Center when they were at their old location and called Simmonds Dental Center. The staff were all incredibly kind, friendly, gentle, and knowledgeable. They were extremely accommodating towards me (who was in desperate need of a quick checkup and cleaning) and I was so grateful for their help and their patience. I know it may seem strange that I’m reviewing so long after the fact, but I wanted to say that if the staff is even half as excellent as they were back when I visited, then they must give excellent care. If I still lived in Florida, you can bet I’d be loyal to this practice.
Hey, we always say, better late than never!
Thank you for taking the time to share your wonderful feedback... If you ever come back to visit, we'd be delighted to provide you with the same exceptional service! Lot's of folks assume our practice was sold to corporate when our name changed, but nope! We are the same rockstar team as before, we just grew a little bigger.
Fantastic experience: Another great experience today at Mosiac dental. The hygienist that took care of me today was such a doll!
We really appreciate your business and helping to share the word about Mosaic Dental Center!
Fantastic experience: Mosaic Dental has been incredibly wonderful to me. I would 100% recommend this office for any dental care you may need. Dr.Mehtani and Dental Assistant Angel devised a treatment plan for me and in carrying out this plan they have been amazing. Dr. Mehtani is the best, so gentle. I literally had 4 teeth extracted in one visit and was NOT sore or in any pain the very next day. Angel held my hand and it was as if my own mother was there with me. Dental assistant Keith is awesome as well. They all 3 listened to my concerns, assured me of what to expect, and my journey with them could not be any better!!
Thank you for choosing us and for the incredible 5-star rating! Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. We'll be sure to share your review with the team.
Fantastic experience: I absolutely love this place! Always a great experience! 10/10 would recommend!
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. Thank you!
Fantastic experience: I actually enjoy coming to the dentist. From the first time you enter until you leave the atmosphere is friendly and inviting. Wayne is fantastic. The entire staff is so professional. My entire family are patients of Mosaic Dental (formerly Simmonds Dental) for over 10 years. Kudos to Dr Sonia and her amazing team.
Thank you for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us!
Fantastic experience: The staff is always professional and very knowledgeable about dental hygiene. I recommend them to my friends and family. Everyone is treated like family.
Thank you so much for continuing to trust us with your loved ones Dr. Grant... We truly take pride in what we do, thank you for noticing :)
Negative experience: Mosaic attention is to Max out your dental benefits. On alot a work you don't need. After been treated by my fulling fail out went back two weeks alter. After the visit I was admitted into the hospital the same day. She missed the spot with local anesthetic it went into my nose and eye. I felt like I was drawing. Please find somewhere else to go..
Fantastic experience: I’ve been there three times and all three times were exceptional. My latest visit was for a root canal with crown, crown and a filling and with how my jaw is structured it tends to make dental work more challenging. Well Dr. Simmonds was able to navigate the challenges making it as painless and comfortable as possible. One day later and I feel no pain whatsoever from the procedure. Thank you all so much! You made a childhood fear much easier to cope with.
Its patients like you that make coming to work even better! Thanks for taking the time to give us a review and thanks for being a patient with us.
Fantastic experience: Everytime I have a dental appointment I love walking through the door and seeing Drea!! You can tell she absolutely loves her job! Her warm welcome is what sets the tone for the rest of my time in office. Angel is my favorite! She’s very gentle, knows her stuff and the girl is funny lol. The fact that I was pampered during my treatments, like what other dental office does that?? They’re going to get it right every time. Thanks Mosaic Dental!!
Thank you so much for your thoughtful review. We are so happy that you had a great experience! Thanks for being a patient with us. We will be sure to let the staff know!
Fantastic experience: I’ve been a patient for over 10 years now, From the receptionist Drea to Wayne the hygienist, Angel, Dr Mehtani and his Assistant Keith and others are very friendly and welcoming to the patients. I would like to highly Thank Wayne for being the best Hygienist I’ve ever had. I highly recommend Mosaic Dental Care for all your dental needs. Thank you Drea for always willing to help and assist in many ways.
Thank you for taking the time to write this review. We love what we do and we are happy that you are a patient with us. We will be sure to let the staff know!
Fantastic experience: Drea ! She is like a big sister to me . When I speak with her , no matter what I’m dealing with she calms my nerves . She is extremely caring and is always willing to go the extra mile .
Thank you so much for your thoughtful review. We are so happy that you had a great experience! Thanks for being a patient with us.
Fantastic experience: Drea, Wayne, Mehtani are always great in communication with appointment setup dates and communicating what needs to be done as far as dental work. I love appreciate everyone’s vibe at Mosaic and my children and I will continue to be patients here! We are 10 years strong!
It's patients like you that make coming to work even better! Thanks for taking the time to give us a review and thanks for being a patient with us.
Fantastic experience: Amazing place. Friendly staff. Angel is literally an angel, we couldn’t have possible found a better place for our family. My wife, kids and I all satisfied.
Thank you so much for your thoughtful review. We are so happy that you had a great experience! Thanks for being a patient with us.
Fantastic experience: Wayne is very patient and did a thorough clean up. he was not rushed and was gentle on my gums. The place is clean and well organized, definitely will come back!
Thank you for taking the time to write this review. We love what we do and we are happy that you are a patient with us.
Fantastic experience: Everyone was polite and respectful. Very informative and friendly. The lady (sorry I forgot your name) cleaning my teeth did a great job and wasn’t rough at all. My experience was great and I’ll be there every six months for my cleaning.
Thank you so much for your thoughtful review. We are so happy that you had a great experience! Thanks for being a patient with us.
Fantastic experience: Excellent practice that has recently expanded its offices into an updated space. Friendly office staff. Check in is quick and easy. My appointments are always on time. I've been going there for more than 15 years.
Thank you for taking the time to write this review. We love what we do and we are happy that you are a patient with us.
Fantastic experience: Fantastic staff ! Make you feel like a family if I’m the way to relax you when you’re scared and worry and they’re playing everything very thorough to you. I was so happy and so come temp even coming back to see them and made me feel like I haven’t seen family for such a long time. I am grateful that I have came. I’m grateful that I have met them and for all the services they provide for me. I encourage people to come and they could see what I’m saying. Don’t just read please come and Join the family . Janet Rivera
It's patients like you that make coming to work even better! Thanks for taking the time to give us a review and thanks for being a patient with us.
Fantastic experience: Great experience. I was recommended to go to Mosaic Dental and it was a great decision. Friendly staff, smooth process, no waiting and all around 5 stars. A great Dentists office.
Thank you so much for your thoughtful review. We are so happy that you had a great experience! Thanks for being a patient with us.
Fantastic experience: My visit with Mosaic Dental Center today was very good . When I walked in I did not feel nervous or scared. Everyone I came in contact with was very nice from the beginning of my visit to the end. If anyone is looking for a good Dentist Dr. Simmonds and her Staff are the best
Thank you for taking the time to write this review. We love what we do and we are happy that you are a patient with us.
Fantastic experience: My dental hygienist, Steven, was very knowledgeable about dental health and did a great job cleaning my teeth. Dr. Simmonds is always very personable and answers my questions, if I have any. Always a positive experience here. The new office is state of the art, very clean. Front desk staff and check out staff are very friendly and work with you to find appointments that fit your scheduling needs. Definitely recommend coming here!
It's patients like you that make coming to work even better! Thanks for taking the time to give us a review and thanks for being a patient with us.
Positive experience: The staff is kind but they’re always running late an appointment can be set for 9am you could be waiting for about 30 minutes before you’re seen. Time is valuable and we have jobs to get back too.
We are grateful that you took the time out to leave us a review. We will share this with the team.
Fantastic experience: The Simmonds Dental Center is one of the most professionally operated dentist organizations I have ever been associated with. The staff from the front office to the the dental techs are superb. My dentist is Dr. Simmonds. She has excellent chair side manners She is well trained and has honed her skill to perfection. You will not be disappointed should you select Dr. Simmonds as your dentist. All of this and everyone is super friendly as well.
Thank you so much for your thoughtful review. We are so happy that you had a great experience! Thanks for being a patient with us.
Fantastic experience: I called around 10am this morning for an emergency issue with my wisdom tooth. I had an appt scheduled for 1:30. It’s 4pm and said tooth has been extracted. Full X-rays, cleaning, and extraction done. Every single person I encountered today was incredibly kind and patient. Constantly asking if I was ok and if I needed anything. Thank you to Miss Angel for the warm blanket and neck pillow and overall kindness Steven for the awesome cleaning Dr Mehtani- you were born to do exactly this, you would never know the incredibly anxious person I am. Your confidence put me at ease immediately. Reassuring me every time I asked did not go unnoticed. Thank you all for your kindness and professionalism.
It's patients like you that make coming to work even better! Thanks for taking the time to give us a review and thanks for being a patient with us. We will be sure to let the staff know!
Fantastic experience: Very friendly Staff, dentist was also very helpful and informative. I felt very welcome and well treated. Not long to wait either!
Thank you so much for your thoughtful review. We are so happy that you had a great experience! Thanks for being a patient with us.
Fantastic experience: I'm just going to say it: I'm a dental coward and my anxiety has led me to making some questionable dental choices. But from the moment I walked into Mosaic Dental everyone was so kind, they put me immediately at ease. Angel and Dr Mehtani were careful to keep me informed. They were supportive, gentle and nurturing. The entire staff is friendly and welcoming and made soothing my nerves look effortless. I'm truly grateful to have found them. Oh! And Dr Mehtani is hilarious.
Thank you so much for your thoughtful review. We are so happy that you had a great experience! Thanks for being a patient with us.
Positive experience: The dental team is A plus. My frustration with this place is the handling of billing and insurance. They seem to not know how to submit claims properly and it’s an issue dealing with them. Today, I was told they no longer accept dual insurance because it’s too much of a hassle. Too bad, great dental care but pathetic back office staff.
Fantastic experience: Excellent service and professional staff. I walked in with a painful tooth at 3:30 PM and had the broken tooth extracted by 5:00 pm with prescriptions in hand. Amazing and pain free procedure. I highly recommend them!
At Mosaic Dental Center, we believe that our patients deserve nothing but the best, and we’re committed to delivering just that. Thank you very much for taking the time to write this awesome review!
Fantastic experience: I have been a patient at Mosaic for several years but this was my first visit with Wayne as my hygienist and he was phenomenal. Wayne was gentle, kind, and FAST! He also explained some helpful maintenance tips for me. As long as I experience the care and efficiency that I received from Wayne I will remain a patient with Mosaic!
Fantastic experience: Just had an amazing visit at Mosaic Dental Center! I met my new dental hygienist, Steven V, he was knowledgeable and professional. I received some fantastic advice that I’m going to incorporate into my nightly routine. Highly recommend Steven V and this place for anyone needing dental care! ✨
Fantastic experience: First visit was the best dental experience I’ve ever had. Staff is extremely nice and keep you informed about everything from the start.
Fantastic experience: Gumana is one of the best! Sorry Wayne she really help me & take her time answering all questions & making me feel good about myself
Fantastic experience: Dr.Simmond is the best! She really cares about her business and makes sure her patients get the best experience. All the doctors and hygienists are very professional.
Fantastic experience: From check-in to check-out, I’ve never had a negative experience here. The front desk is warm and welcoming and my dental hygienist is kind, efficient, and professional.
Fantastic experience: I Love this Dentist everyone is so nice and receiving the Doctor is awesome and Steven is amazing very gentle Thank you so much ❤️❤️
Fantastic experience: -Angel was excellent, proficient, professional, making sure I was comfortable thru-out the initial visit. -Dr Mehtani (my first time meeting him) provided a thorough examination & answered all my questions. -Wayne ( my guy!) A true technician of his craft, offered additional services & cleaning tips.
Negative experience: WARNING!‼️ DO NOT GO HERE. Dr Sonia accused me of STEALING. They told me I ran out on my bill after working with them in office for 30min after my appointment on a new virtual payment system my insurance uses. They also continually recommended I pay out of pocket now for procedures I am 100% aware my insurance covers (I’ve got the same procedures done in years past at the same office. No apologies or acknowledgement from staff after realizing the mistake was on their end. I have been receiving care at this office for years and the quality and service have gone down significantly. I have raised concerns multiple times leading up to my last visit recently where I needed an emergency filling. I asked for Dr.Sonia personally to which they gave me pushback and tried to direct me to another doctor multiple times threatening that “I’d have to wait a long time for Dr.Sonia”. After waiting over an hour and wanting to leave for another appointment Dr.Sonia appears out of nowhere and fixes my tooth. Dr.Sonia then personally called me less than 15 minutes after my appointment to accuse me of stealing and conducting illegal activities!!! They claimed I ran out on my bill after working with them in office for 30min after my appointment on a new virtual payment system my insurance uses. Despite this someone in payment went and told Dr.Sonia I ran out attempting to not pay and she called accusing me of STEALING. This along with a constant decline in quality and the way the staff treats you sadly has led me to leave and go to another office. Be aware of pain during operation and also unnecessary recommendations from the Dentists in the office. They also continually recommended I pay out of pocket now for procedures I am 100% aware my insurance covers (I’ve got the same procedures done in years past at the same office.
Dear Public❗❗❗, As you read this review, please keep in mind that there are always two sides to every story. While this individual has shared their perspective, it’s important to clarify that no accusation of theft has been made. However, the individual did receive services and left our office without paying. While the details of this situation have been discussed in the review, it’s essential to note that no business operates in a manner where services can be rendered without payment.
We respectfully refute the claims made against us and our office staff. We did reach out to the individual after the issues with their insurance were resolved. Regardless of the circumstances, we wish you all the best with your future dental care .
Fantastic experience: Been coming here for years for a reason. I had dentist-bounced often the first 10 years I lived in Central Florida. I never felt I found a practice as good as what I was used to in NY. From visit one with Dr Simmonds I knew I found my place! Wayne is an outstanding hygienist and the staff is all extremely pleasant and helpful! I highly recommend this practice and have sent many referrals here over the years!
Thank you for taking the time to share your feedback. We truly appreciate it and value the opportunity to hear about your experience at our office. We look forward to seeing you again in the future.
Fantastic experience: As most people dread going to the dentist, Dr. Sonia Simmonds and her staff find a way to turn it into a very pleasant experience and make you feel like you are the most important patient on their schedule. Very professional, yet when you leave it's like you visited a family gathering When I win the lotto, I plan to move her entire practice to Maui as I would not want to see any others care for my dental needs....
Wow! We are blown away by your review! Thank you for always choosing Mosaic Dental Center. We really hope you do hit the ultimate jackpot! We can’t wait to have you back and create more wonderful memories together!
P.S. - Go Steelers!
Fantastic experience: This was our first time here and we had an amazing experience. From the beginning to the end. Everyone was so friendly and helpful. I really like this dentist office. The bonus part is that it's super close to my house.
Fantastic experience: I recently had my first visit to Mosaic Dental Center, and I couldn’t be more impressed with the experience. From the moment I walked in, the office had a welcoming and professional atmosphere. The staff made me feel right at home, but I have to give a special shout-out to Angel. She was absolutely amazing! Angel was not only friendly and personable but also incredibly thorough in explaining everything she was doing. She took the time to answer all my questions and made sure I was comfortable throughout the entire visit. Her warmth and professionalism immediately put me at ease, which is not something I usually experience at the dentist’s office! The entire team was top-notch, and I left feeling confident in the care I received. If you're looking for a new dentist, I highly recommend this practice.
Fantastic experience: Jen is a wonderful, caring hygienist. The offices are beautiful and state of the art, and the entire staff seems to really care about each and every patient. I believe I've been coming to Mosaic (formerly Simmonds) Dental Center for about 10 years now. I don't see myself ever changing!
Fantastic experience: Team is kind, personal, professional, and gentle. They listen to your needs and answers questions and provide guidance. Makes visiting the dentist less anxiety ridden.
Fantastic experience: I have been a pt here for about 4 years and now my kids are pts here, the staff is amazing from the moment you walk in to the moment you are checked out!! Dr. Simmonds is truly the best in Orlando. Love everyone here! Thank you for being such an amazing office!! Unlike other reviews that say nonsense about this office, I have to say this place is truly amazing!!
Fantastic experience: This was the best experience that I have ever had in a Dentist office. The customer service was top tier. I felt like i was at a spa. They treated me like Royalty. They gave me a list of luxury services to choose from while the hygienist was prepping me. I got a good understanding of my dental health and booked a follow up appointment. My mouth and my wallet were very pleased with this Place
Fantastic experience: Amazing place with incredible service and a top-notch staff! From the moment I walked in, I felt welcomed and taken care of. The team here truly knows what they’re doing, and they go above and beyond to ensure that every customer leaves satisfied. Whether it’s the attention to detail, the friendly atmosphere, or the expert knowledge they bring, this place stands out in every way. I couldn’t have asked for a better experience. Highly recommend to anyone looking for excellent service and a fantastic environment. Will definitely be returning for future visits!
Fantastic experience: My first appointment was very pleasant. The staff was very nice and friendly especially Dr. Simmons and the tecnician who saw me and did the x-rays, they made me feel very comfortable. The hygienist did the best cleaning I ever had. I trylu recommend this Dental clinic 100%.
Fantastic experience: A very lovely Dental center with much hospitality and extremely informative in how they explain dental payments. Initially, I used to have deep fear and trauma from previous bad dental experiences. But coming here has gained that trust again with my first appointment. From the dentist, dental assistant(s) and majority of the staff. Thank you so much! I'm forever grateful!
Fantastic experience: 2 years ago I decided to visit Mosaic Simons Dental clinic. Right when I entered the clinic I was greeted with big smile bottle of water and professional details about the dentist clinic services. right away I know I want to join and being one of them patients. From that stage I started my journey treatments with Dr, Sonia Simons who I believe the most professional dentist along side with her amazing male assistant and her amazing professional staff who provides impeccable service. For me and I believe for many many more Mosaic Simons patients this clinic get 10 10 10 across the board !
Fantastic experience: Xiuyan is my hygienist, and she is fantastic! Dr. Mehtani did my implants, and I was surprised with the easy recovery! The discomfort was minimal and has reduced any anxiety I felt previously. Laughing gas was a plus during the procedure. Can't forget Angel and the rest of the staff who are amazing. Love this office. Very professional and quick.
Negative experience: Wow very frustrated with this dental office. Very unprofessional & only seemed concerned with booking appointments, not even making sure If you’re covered by your insurance. I gave them my info as a new patient on 9/6/2024 to see if they accept my insurance plan. I wanted to make sure before I set an appointment due to other reviews I saw about finding out after appointment about hidden fees that they were not aware of upfront. The person I spoke to said they would call me back on 9/8/2024 to let me know if there would be any outside fees & to make sure they accepted my insurance. It’s now 9/19/2024 still no call. I called back today & I was no where in the system & the person who answered was only concerned with booking an appointment instead of getting to the bottom of who I previously spoke to, to see what happened & get a update so I wouldn’t have to repeat all my information again. With that being said I’m over it & moving forward somewhere else.
Fantastic experience: I had anxiety about getting my wisdom tooth pulled but Dr. Reshav Mehtani made the process quick, easy and painless. Had my tooth out before I even knew he was pulling it out. Literally took him 11 seconds to extract!
Fantastic experience: From the moment I walked into the NEW and IMPROVED office, Drea greeted me with a smile and a warm welcome . checking in was easy and the environment all around is so beautiful. I’m loving the new office . Steven was so sweet and fun to talk to, he did my cleaning and was so gentle. but omg Angel is the sweetest human being ever, her name fits who she is as a person, she embodies and angel. I did have to get a filing today and she held my hand throughout the whole numbing process, she held me down (quite literally). I really am glad that I found such a welcoming and friendly dentist office . thanks to the Mosaic team!
Negative experience: I was referred by a co worker went to the very early appointment 8.30 am was on time sitting in the dentist chair I told the nurse before start any type of work I have until 10.00 am what ever can done within the time is fine with me and can make another appointment as I have to be at work at 10.30am the doctor was great came and attended to me finish everything went well however the nurse were not knowledgeable on the computer as another nurse had to help with finishing up my paperwork and was myself and my husband both was seen and my husband finished and awaiting for me and I was late to work overall if the staff is well trained the work can done my first visit and very not happy.
Thank you for bringing your concerns to our attention. We have spoken and addressed things you shared with us. We always strive to do better when any issue arise as they sometimes do when running a business. All the best to you...
Fantastic experience: The dental team consistently provides a pleasant experience, even though I'm not particularly fond of dentist visits; they go above and beyond to ensure my comfort before any procedure.
Fantastic experience: I went in for a routine cleaning and I was blown away. Everyone was friendly and welcoming from check in to seeing the doctor. Dr. Mehtani was through and my exam was painless. Dr. Simmons came by at the end of my exam simply to say thank you for coming which I have never experienced before. I never thought I would look forward to my next dental cleaning. I highly recommend!!
Fantastic experience: The staff is absolutely incredible! Professional and friendly...but more importantly really great at what they do. Dr. Simmonds is an experienced expert and provides exceptional dental care.
Fantastic experience: Let me start by saying I was DEATHLY afraid of the dentist! I mean sit in the chair and tears be falling! But this staff…OMG! Since day 1 they have been nothing but kind. As soon as you walk thru the door. Drea is gone greet you with a smile. Wayne the hygienist is great as well. You are made to feel so comfortable and relaxed. I’ve been coming for a couple of years now and wouldn’t change for nothing. Office and staff have grown and the service has stayed the same if not better as far as putting the patients needs first. They have a new doctor name Dr Mathani. When I tell you he is AWESOME! Not one time was I made to feel uncomfortable and from beginning to end he made sure I was doing ok and explained everything. I also had the pleasure of working Angel and Gerrah! So sweet and kind. If these two women are not sure about something. They both gone find out and make sure you’re informed before any service is started. All in all the ENTIRE staff is AMAZING. Hands down one of the BEST!
Negative experience: I just got the rudest person ever to answer the phone. I called to reschedule the appointment because I knew I was going to be late. I never called before this was my first time. This lady went back and forth with me saying I’ve called before to reschedule. I assured her I never did. I made this appointment 3 months ago. And I never called she told me she was going to listen to the calls because my name is unique and she knew that I called before. I told her again no I did not. She told me the policy states that if someone keep rescheduling they can no longer schedule them bk. I never called and I never reschedule this was literally my first time calling. I made this appointment 3 months ago. She didn’t even let me speak. She has no customer service skills. Take her little job to serious. Very arrogant.will over power you when you speak and Has no empathy,
Fantastic experience: I am a patient of Dr. Simmonds for over 12 years, she is an exceptional dentist, has a great staff, everyone treats you with love, kindness and respect the minute you enter. state of the art facility, where you are made comfortable, as you are offered a blanket, cup of coffee tea or a bottle of water, or find a movie on the television. The goal is to keep you relaxed, and it works. You will enjoy your experience
Fantastic experience: Updated as of July, 2024. My wife and I have now patients for years and could not recommend this practice more highly. Everyone you come into contact with is professional, caring and concerned about delivering that outstanding experience. We think the world of Mosaic, Dr. Simmonds and her entire team Had my first visit to Dr. Simmonds office today and it was an incredible customer experience. From the exceptionally helpful person at the front desk (Drea) who made me feel very welcome, was extremely helpful and supportive of the new patient sign in process, to my Dental Assistant (Ty) who went out of her way to make me feel comfortable with the office and the procedures, to Dr,. Simmonds who is a wonderfully talented, caring and compassionate doctor. It was a real pleasure meeting everyone and becoming a patient in their practice.
Fantastic experience: Angel R. and Dr. Mehtani were the best! Both such sweet people who explained the process the whole way through (crown). I’m a big baby when it comes to dental work but they made it bearable. I will be coming here for as long as I live in Orlando.
Fantastic experience: Came here as a new patient & loved the atmosphere. I initially came to see Dr. Simmonds but when she wasn’t available I saw Dr. Mehtani instead. Very personable & listened to all of my concerns. Stephen is the only hygienist I want cleaning my teeth & they always make sure I’m scheduled with him. So friendly, thorough, & personable! Everyone is great from the front desk staff to the dentists. 10/10 highly recommend.
Fantastic experience: Receptionist was the best I forgot her name. And Wayne is the best he is the only one I want to clean my teeth. And Dr, Simmons I just love. Everything was just great and professional. I could give 10 ⭐️
Fantastic experience: I love being welcomed into any environment with a sense of familiarity and professionalism. Drea at the front desk does just that. She called every patient by name as they entered the office. Then my hygienist, Wayne comes to receive me perfectly on time, keeps me informed throughout my procedure, and does such a thorough job. Dr. Simmonds is simply the icing on the perfectly baked cake that is Mosaic Dental. She is always friendly, composed, and communicative. I love this dentist office so much.
Fantastic experience: They are the absolute best. I went in today as a new patient, the minute i walked in the office i felt so comfortable and welcomed. Everyone at this clinic are amazing !!!
Fantastic experience: The staff are so kind and they walk you through what they're doing step by step which I really appreciate! Angel is super kind and the Dr. Simmons is very patient and thorough in her explanations. Def recommend Also the office is gorgeous!
Fantastic experience: I recently visited the nicest dental office I've been to. Everything was impeccably clean,and you could see the staff taking absolute precautions with their techniques. And then there's the doctor - Dr. Simmons. She is, without a doubt, the most personable, honest, and caring dentist in all of Orlando!
Fantastic experience: I would recommend this Dentist to anyone, everyone is super kind and friendly, from the moment you step into the building you feel like you have known them forever especially with Dr.Mehtani , Angel, and Gerrah !! My personal favorites!! They are hilarious and make you feel 100% comfortable especially being nervous to get work done on your teeth, they have u laughing so hard you’ll forget your even there getting work done on your teeth !! Love love love them!! Yeah Glo!
Thank you so much for your review Nisha! It's patients like you who help our days speed by! We love you back!!
Get em Glo!
Fantastic experience: My husband I have had the pleasure of being taken care of by Dr Simmonds. She is a pleasure to work with alongside her spectacular staff. Since my initial visit they have been very informative and supportive throughout my Experience!! Thank you all! I will definitely continue my services with Dr Simmonds and Mosaic Dental! You all have a forever patient.
Thank you so much for your thoughtful review. It's been our pleasure serving you & your husband!
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