Lane & Associates Family Dentistry - Raleigh Ridge Rd

Fantastic experience: I've been going here for years and have always had a good experience.

Fantastic experience: “Excellent service! Friendly staff, professional care, and a comfortable experience from start to finish.”

Fantastic experience: I can’t say enough good things about this office. The staff makes you feel welcome and at ease. Destiny is truly amazing at what she does. Her kindness, professionalism and attention to detail made my experience so comfortable. This office has a great dental team! Highly recommend!

Fantastic experience: Lane and Associates are so professional and their employees are top notch.

Fantastic experience: Pretty & clean office & amazing staff. Wish I could give 100000 stars

Fantastic experience: Great experience. The staff was really nice and the Dr and his staff made me feel so comfortable. There was a minor issue with my insurance and the manager came out and fixed it and spoke to me and explained what was going on she was super helpful and helped me understand what was going on instead of just fixing it and walking away. Definitely will recommend this location to my friends. 10/10

Fantastic experience: This is by far the best dental experience I think I’ve ever had. All of the staff here are phenomenal. Very warm, welcoming & just kind. I have a lot of dental anxiety but they were so considerate. I felt very well taken care of. From the front desk to dental chair 5 stars all around.

Fantastic experience: Dr. Lane and Associates made me a very happy person today, I was misinformed last week by a previous dentist about a procedure that I really didn’t need, and it was very costly. I discovered Lane and Associates were in network with my insurance, made an appointment and was seen immediately. Dr. Dali was so caring and thorough, she gave me a less costly procedure as an alternative that made sense, and her dental assistant, Destiny took an x-ray of my upper mouth that normally hurts pretty bad, but I did not feel a thing and she was done so fast. I could not believe it. I have not visited a dental office like Dr. Lane and Associates in years, thank you for putting your patients first. Claudette White❤️

Fantastic experience: Best appt ever, Dr. Kim is the best!!!!

Fantastic experience: Everybody was friendly and helpful! Great experience!

Fantastic experience: Soki and Dr. Kim were great! They filled my 3 cavities in 20 minutes and it was a really positive experience.

Fantastic experience: I've been going here for a few years and Dr. Jennifer Hsu is wonderful! She is incredibly patient and always takes time to listen carefully to any concerns I have. She has a very kind and gentle approach!

Positive experience: 1 star experience: My son was denied treatment to pressure my wife to pay 600 USD or follow up with her insurance. When I told them my son has insurance (who will cover full co-pay) in my name, they still denied him. I explained that my wife is booking with another competitor (hoping they would come to reason). They decided to send a debt collectors after her. Wife spoke with insurance and they said they already paid 200 a while ago. Wife is manually sending the rest to insurance to cover the rest. This is a hassle that should have been re-solved through insurance through back end. 4 star experience: I maxed out my 3,000 USD insurance limit with them in 3-4 main visits (good service - thank you). Living 7 months with a molar that's too costly to treat in the US. Wish I spread treatment over the past 2-3 years (via precaution checkups) or that insurance savings carry over when needed.

Fantastic experience: Great place with super nice and friendly staff that always seemed happy to help.

Fantastic experience: I've been going here for over 7 years. Highly recommend.

Fantastic experience: Very nice vists, have had 2 visits for teeth removals and left with no pain.

Fantastic experience: Lane and Associates, did an amazing job working on my molar. I had cracked it and needed it removed do to pain and discomfort. Dr. Kim and team did a wonderful job at making me feel comfortable and assured me that the procedure was simple and easy. With Lin the hour I was good to go. Will definitely be using them form here on and you should to!!

Fantastic experience: Great staff and Doctor Kim is amazing

Fantastic experience: Kelly is amazing! She is friendly and thorough every time I have seen her over the years. I love that you don’t get a “new person” every time you have an appointment. I am in and out in about 45 minutes, and I have never had to wait longer than 5-10 minutes after checking in, to be seen. Tip for the Ridge Road location: try to schedule a time that isn’t too close to 5 o’clock traffic—you may have to wait a little while to exit onto the road to leave. Love the L&A team at Ridge Road!

Fantastic experience: Super easy cleaning! Friendly and fun staff, Nickkie was a pleasure to talk with!

Fantastic experience: Destiny took care of my 6-year-old Oscar today and she was absolutely wonderful! She was so fantastic with him, was able to clean and floss his teeth and paint them with fluoride. She let him pick a prize out of the toy box it was so sweet with helping him with that and telling him what a great job he did. He now can't wait to go back to the dentist!

Fantastic experience: I’ve been going to this Lane & Associates location for 2 decades now. My family and I really enjoy coming here. They are always welcoming and never fail to have positive attitudes! The wait time is minimal which is a huge plus! Highly recommend!!

Negative experience: i’ve been to several Lane locations over the past few years, and have been to this one several times. very small parking lot so make sure you arrive early. hygienists are great- not the most thorough but always friendly and are able to handle any issues i report. i’ve never had a long wait here. dentist are NOT friendly- last one didn’t even introduce himself and spent less than a minute looking at my teeth before saying i was good and leaving the room! I am now looking for a new dentist.

Fantastic experience: Started going to here after I moved to Raleigh. This location is easy to access and all the staff are so kind! I’ve had about 3 cleanings here now and I love it. My most recent cleaning, I got the day of my appointment mixed up (I accidentally came in a day early) and they took me any way so I didn’t have to come back! I really appreciated it!

Fantastic experience: I had a great experience at Lane & Associates Family dentistry. I felt very comfortable and relax. Everyone was very welcoming and attentive. Great customer service. I really want to recomend this place to everyone. I have a better smile now, Thank you for a great expirience. My smile is more beautiful now

Fantastic experience: This was my first experience with this dentistry and it was extremely positive. Everyone that I interacted with were very lovely and sweet. I had a very short wait before getting in for my exam and cleaning, and was out within 30 minutes.

Fantastic experience: I had a great experience at this dental office! From the moment I walked in, the staff was warm and welcoming. The entire team was kind, patient, and made me feel completely at ease. I really appreciated how cautious they were throughout the process, taking the time to explain each step and ensuring I was comfortable the entire time. Best of all, they were efficient and quick without ever making it feel rushed. I left feeling well taken care of and confident in the care I received. Highly recommend!

Fantastic experience: I’ve had a consistently great experience at Lane & Associates on Raleigh Ridge Rd. The staff is friendly, professional, and efficient. From check-in to cleaning to seeing the dentist, everything runs smoothly and on time. The hygienists do a thorough job without being rough, and they take time to explain what they’re doing. The dentists are approachable, knowledgeable, and don’t rush through the visit—they actually listen and answer questions. The office is clean and well-maintained, and it’s clear they prioritize both quality care and patient comfort. I’d definitely recommend this location to anyone looking for a reliable, well-run dental practice.

Fantastic experience: Very professional and friendly staff! I would highly recommend!

Fantastic experience: Amazing staff, amazing care! Would definitely recommend!

Fantastic experience: Great place! Nickkie was so sweet and helped calmed me down during my procedure! Definitely will be coming back :)

Fantastic experience: The environment is very clean and friendly professionals. The dentist and dental hygienists were were very good in explaining each process; and why they are essential to my treatment. Very welcoming place.

Fantastic experience: I had a great experience here. Staff is very kind and helpful, especially mikayla. I can’t wait for my next appointment!

Fantastic experience: Lane and Associates ridge road rock especially Kelly . And Destiny. And Dr. Kim. And the front desk appreciate the gentle touch Kelly

Fantastic experience: Dr. Kim is great! He made me feel comfortable, checked on me frequently, and asked if I had questions multiple times. Professional and quick! Thank you!

Fantastic experience: Dr. R. Kim and his team is absolutely amazing. They work quickly,efficiently and are very thoughtful. I was always asked if I am comfortable and if I feel any pain. My sons and I absolutely love this office. I would recommend them to anyone.

Fantastic experience: New patient, my first visit was great.

Fantastic experience: To all that was involved in my care at lane & associates thanks for taking very good care of me. I had a bad experience with a dentist and it mess me up. I was referred to a dentist now he is retired but Dr. Kim is my new dentist and he and the team that work with are awesome.

Fantastic experience: Want the best dental experience? Good vibes, music and energy? This is the dental office you need to come to! I love them! They are the absolute best! They make coming to the dentist fun!

Fantastic experience: The staff here are really nice and promote good hygiene. My hygienist praised my teeth hygiene the whole time. Dr. Sue was very thorough at making sure there was nothing physically going on.

Fantastic experience: very fast, very friendly, very gentle. great experience!

Fantastic experience: Great dentist, quick and efficient once they call your name to be seen

Fantastic experience: Helpful and Efficient. I appreciate Miss Vanessa for being knowledgeable and patient with all of my questions! Thank you.

Fantastic experience: I've been coming to this location for several years now and have always had a wonderful experience.

Fantastic experience: Lane and Associates on Ridge Rd provides excellent dental care.. They were on time, quick, and professional. I highly recommend them!

Fantastic experience: Great customer experience with a nice and warm and welcoming environment. Very professional at what they do.

Fantastic experience: They were really helpful and friendly as always. Love coming to this location.

Fantastic experience: I ABSOLUTELY adore the entire office staff with whom I’ve come into contact when I and/or my son has an appointment. Today, I was fortunate and blessed to meet Dr. Hsu and Miss Destiny, and not only are they both professionally outstanding in their respective roles, but both of them have such warm and infectious personalities, so along with Kelly, Vanessa, Mikayla (sic) of course, Dr. Kim and my OG, Carrie (sic), I have no desire to go anywhere else for my dental care. Shout out to the impeccable office manager! I apologize, I don’t have her name, but she knows who she is!

Fantastic experience: I am a new patient with Lane & Associates Family Dentistry. So far I have been impressed with everyone at the offices in Raleigh and at the NE Maynard Rd location in Cary. Dr. HSU and her assistant Kelly are phenomenal! They are both personable, asked questions and provided a full detail of procedures and costs on day one. This Q&A session was quite helpful in making my decisions as to when to set up follow on appointments. From the day one meeting, Dr. HSU and Kelly, provided me with all the information needed for a full picture of my dental situation and prognosis and then we discussed the treatment plan in depth. This team certainly reminds me of my longtime dentist and his team back in New York. Unfortunately he retired and sold the business. I chose this practice solely based on reading multiple reviews online since I did not know any dentist in NC. I am glad I made a good choice. If you are new to the area and looking for a new dental practice or want to change from your current dentist, Lane & Associates is the right choice!

Fantastic experience: Dr. Kim was super patient and did a great examination. Highly recommend

Fantastic experience: Kerry and Dr Kim gave me phenomenal service today! Highly recommend this exceptionally warm practice. I recently moved to the area and am so grateful I found a great practice on my first try!

Fantastic experience: Had an exceptional experience with Dr. Hsu and Kerry during a long procedure. Very happy.

Fantastic experience: Dr. Kim, Kelly, and Sami were great! It was my first time going to that location. They were welcoming and made me feel comfortable!

Fantastic experience: Excellent experience from start to finish. Staff members were very helpful even with a somewhat challenging case. I’ve found my new dentist!

Fantastic experience: Love Lane & Associates. Saw Kelly today and she is WONDERFUL and takes great care of my teeth. Very sweet, gentle, and informative. I have a great experience every time.

Fantastic experience: Service was great. The people were very nice, knowledgeable about everything, and answered any questions I had! Great first time experience.

Fantastic experience: A friend referred Lanes & Associate's Family to me and I was very pleased! The staff is super friendly! I had my first appointment today and everyone was helpful when I had questions about procedures, especially Dr.Hsu!

Fantastic experience: I had a wonderful experience from start to finish. Dr. Kim and his staff were incredibly professional, kind and gentle. They did an excellent job on my much needed cleaning and handled the more sensitive topics when it comes to oral health with grace. Looking forward to working with them on my treatment plan they created. I would highly recommend.

Fantastic experience: I had a wonderful experience today. I met with a new dentist Dr Safaa Dali and she was amazing. She took the time to explain and show things to me and I learned soo much. I now realize thanks to her that I have been flossing incorrectly my whole life. I will definitely be back for her. Very happy.

Fantastic experience: Dr Kim is by far the best dentist I have had! He explains all that needs to be done and is efficient! All fillings I have had have been done efficiently and good quality. I would recommend this location to everyone!

Fantastic experience: Very friendly people, Mikayla at the front desk was super-helpful and very professional. I would come back again and recommend to anyone!

Fantastic experience: The staff here are great and make it very easy to come in and get work done. I’m glad another dentist office caused me to leave there practice bc if I didn’t I wouldn’t have found such a wonderful dental office to come too.

Fantastic experience: Today was my first time visiting the Ridge Rd office and I thoroughly enjoyed the staff! Very professional and loved the atmosphere! Needless to say I will be coming back and will transition to this office

Fantastic experience: The integrity of the staff is quite exemplary at this location. My insurance made an error in what I was supposed to be billed, and Carol and McKayla went above and beyond to help me resolve the issue without my even asking for their assistance. They look out for their customers and will earn your business.

Fantastic experience: I’ve been a patient at Lane & Associates - Ridge Rd for 5 years now and they’ve continued to exceed my expectations for quality, customer service, and efficiency. I’ve received regular cleanings here as well as two periodontal surgeries and their service and commitment to excellence cannot be understated! Highly recommend!

Fantastic experience: This office is the best. Usually taking ex rays of my teeth hurt but, not here they did it without the pain thank you. Highly recommend if you want your teeth cleaned and ex rays without the pain. Thank you

Fantastic experience: Dr Jennifer Hsu is my favorite! I've never experienced such gentleness, patience and she is very friendly. She genuinely cares about her patients. If you dred going to the dentist like I did you don't need to anymore in her hands.

Fantastic experience: I highly recommend this dental office! The entire team was kind, courteous, and efficient. During my cleaning, they were gentle and kept me informed every step of the way. I never thought I’d say I enjoyed a trip to the dentist, but I’m genuinely looking forward to my next visit. I’ll be bringing my whole family here! Thank you to everyone!

Fantastic experience: The entire team is professional and friendly. They make you comfortable from the very start and helped me get to a great place with my dental health :)

Negative experience: I did not have a positive experience at the Raleigh Ridge location. As a new patient, I visited for a general cleaning and was informed that I required extensive dental work, including five cavities that needed fillings and gum grafting. I sought out a second opinion from a different practice without mentioning the original diagnosis— they found no cavities, and no need for the suggested procedures. The entire process during my initial visit felt questionable, particularly as several additional treatments were recommended without clear explanations including the cost and coverage. I would hope this location reconsiders this approach to patient care.

Fantastic experience: I had a great experience at Lane & Associates during my recent visit. The staff was welcoming as I came in and NaShia was a great person to work with, she kept me comfortable and laughing my entire appointment.

Fantastic experience: Great staff. Super thorough cleaning and good exam. Overall awesome experience and is definitely recommend!

Fantastic experience: My elderly parents are patients here and I absolutely love it! They are caring, patient, and very good with them. Dr. Hsu is gentle and just awesome! I definitely recommend this office!

Fantastic experience: Kelly has great customer service skills. Very down to earth and friendly. Dr. Dali was very thorough and communicative. I will be back. Office is clean and has plenty parking.

Fantastic experience: Had a very easy visit for my 6 month cleaning. Everyone I encountered was very friendly and I felt very well taken care of. I definitely recommend this office!

Fantastic experience: My experiences here have been great! Dr. Kim and the rest of the staff are always friendly, kind, and professional. I’m always in and out on time! Highly recommend.

Fantastic experience: The way I truly appreciate the Ridge Rd office. The staff is always so friendly, attentive, and kind. I have had cleanings, fillings, and a root canal done here and all have been efficient and as painless as all of these procedures could be. They do make me smile ☺️

Fantastic experience: Lane and Associates at Ridge Road is wonderful! I’ve been going there for the last 5 years and never experienced any issues. The staff is always very nice and friendly and I get my teeth cleaned quickly and efficiently. I’ve also had cavities filled there and they did great. It’s a bonus that they provide free tooth whitening gel every visit when I ask for it. I highly recommend them if you are looking for a great dentist!

Fantastic experience: Clean, efficient work. They spotted a cavity in my mouth during my cleaning and was able to fill it in on the same day during the appointment. Wasn’t even in there for two hours. And no problems with the filling.

Fantastic experience: I’ve always come to Lane & Associates for my dental needs, and the Mount Olive office has my heart as I’ve gone there for years. Recently, I moved and decided to try out a different Lane & Associates location in Raleigh. They took great care of me, and I’m glad to see that their exceptional service is consistent across different locations. The two ladies at the front desk were very sweet and welcoming, answering all of my questions. The dentist was very attentive and knowledgeable, the dental hygienist was gentle, and the dental assistant was incredibly friendly. Will forever recommend L&A

Fantastic experience: I have received great service from everyone at Lane & Associates. They were able to get me in to replace a lost crown and made the entire process simple and easy. I would completely to recommend them to anyone looking for a new dental team.

Fantastic experience: Dr. Kim was kind and patient. He explained what he was doing the whole time and checked in on how I was doing throughout the procedure. I’ll definitely keep going to him with any other dental work I need done. Wonderful office staff and dental assistants as well!

Fantastic experience: Everyone at Ridge Rd is fantastic! I see Kelly, my hygienist, and Dr. Kim and they make things… dare I say… easy?!? Wouldn’t let anyone else touch my teeth!

Fantastic experience: Staff was friendly and attentive. They were very busy, but I was not just stuck in a room, they checked on me throughout my visit. They are my dentistry provider going forward.

Fantastic experience: I was out of town when my crown fell out. Called this office and they were quick to get me in and out. The staff was nice and Dr. Kim was awesome with explaining what he needed to do.

Fantastic experience: Kelly and Dr Kim were great, not just them, but the entire staff really works to make you feel welcome and is efficient to boot. I was in and out in 27 minutes today! Highly recommend! Update: still 5 stars, great experience.

Fantastic experience: I Love this family dentistry office , Vanessa is always there To help. I cant thank her enough even when I’m asking a million and one questions she answers them with patience and with her lovely spirit she’s the reason I will still come to this dental office . Vanessa has been up front by herself and she still manages to get things done in an order that you wouldn’t think someone would do working by themselves . She is one of those patient coordinators who makes sure before you leave. And before you come you are comfortable and apart of the office . Thank you again for you services Vanessa you are awesome in am many ways

Fantastic experience: They are very professional and caring. They file dental insurance. It's very comfortable and calming. Everyone is super great! Lane & Assoc is located on the corner of Ridge Rd and Wade Ave in Raleigh, NC

Fantastic experience: So far love this dentist. They send you the paperwork beforehand so it’s super efficient. When I arrived, I was seen within 5 min of my arrival. I usually feel nervous at any doctors’ office, but the rooms all have windows to see outside which is very calming for some reason. The office is nicely designed & clean. The assistant & the dentist were very gentle & were very open to all of my questions. Definitely recommend this dentist!

Fantastic experience: Today was my first visit with this dental practice. It can always be nerve wrecking trying a new dentist. I had Dr Hsu who did my check up and cleaning. Carrie greeted me and did my X-rays. As a dental professional myself, it is always refreshing to have a great back office experience with the team. Carrie took incredible care of me and was so nice to chat with. Dr Hsu was also lovely and did a very thorough exam, which I really appreciated. The visit did not feel rushed at all and we still finished in an appropriate time frame. I appreciate both of them for making my experience great! Thank you!

Fantastic experience: Very caring staff that made me feel comfortable and welcome. Took time to explain processes and procedures as well as asked if I had any questions throughout the entire process.

Fantastic experience: Fantastic Dentist Experience! I came a week early on accident and they had an opening and were able to squeeze me in. Everyone there was very friendly and accommodating and Dr. Kim took my retainer out and got me a mouthguard order with no problem. Thanks y’all!

Negative experience: I fell victim of this location’s shady business. I came for my cleaning which is covered by insurance, but they did some extra cleaning/check or something that wasn’t mentioned to me beforehand, so my insurance didn’t cover it and I had to pay for that appointment. I let that go, but they told me I needed 3 fillings. I haven’t had a cavity/filling in over 12 years, so I was pretty surprised by this, but I set up an appointment anyway. They quoted me $42 for 3 partial fillings. I knew this seemed low, so I had them run my insurance again. Still $42. So I trusted that and I went to my appointment and moved on. Well about 2 months ago, they called me saying I had an “outstanding” balance. I asked how much and the girl that called me said “$2”. I told her I’d pay it later as I was at work and also why are you calling me over $2…? Turns out it wasn’t $2. A month later, I get a TEXT MESSAGE w/ NO ITEMIZED RECEIPT saying I owe $774. I called and asked where this came from and the girl I talked to said they ran my insurance with an additional secondary insurance that I DO NOT HAVE “on accident”. How is that even possible??? They asked me IN PERSON if I had secondary insurance and I said NO. So I am STUCK with this bill that’s over 10x what they quoted me originally after I asked them to confirm the quote many times. This location is running insurance that patients don’t have, making patients trust them on this quote so that they sign forms saying they’ll be financially responsible if insurance doesn’t cover, and then sticking them with a bill that patients are completely blindsided by. I called and they took $200 off, which was the least they could do and agreed to let me make payments on it until the balance is gone, although they should have taken off the full $700 because of their “mistake” which doesn’t seem much of a mistake to me. Note to all patients getting a procedure done here: CHECK WITH INSURANCE BEFORE SIGNING ANYTHING OR TRUSTING THESE PEOPLE. They’re SHADY and take NO ACCOUNTABILITY. In poor taste, they keep texting me payment reminders when I have been paying biweekly since they sent me the statement. $774 is a lot of money to be blindsided by and they also asked me to pay it in full after denying the shady business they do. Be very weary if you do decide to use this location as they aren’t transparent with their patients. Truly unbelievable.

Fantastic experience: My visit to Lane & Associates has always been pleasant. I've been a patient for over 10 years. Recently I needed a consult on a dental procedure and met Dr. Kim who was very personable and demonstrated experience and skill around the procedure I was considering. He made me feel confident about making the decision to move forward and the results were "phenomenal". I"m very pleased with my smile! I'd also like to applaud the hygienist who assisted Dr. Kim with my procedures for the most of my visits, Nashia. She was was stellar! ! She made sure I was comfortable, relaxed and ready to proceed to the next step, all while displaying a gorgeous smile. I knew I was in capable hands. The entire staff staff from my entry throughout the office were pleasant and friendly. I'd recommend this location to anyone looking for great customer service and folks who greet you with a smile!

Fantastic experience: After relocating, I looked around online for a dentist and stumbled upon Lane & fam. I am so glad that I chose this clinic to be my new dentist. I felt seen and heard with any issues as well as had the best cleaning ever! Thank you Casey, Carrie, kelly as well as all of your staff for providing excellent care!

Negative experience: Very displeased with this place. The check in people are not the most pleasant, the check in forms are online on a terrible platform that makes them difficult to complete. But most importantly I found this place to be dishonest. I have checked with my insurance and I was overcharged. I was given an xray that I didn't need according to Cigna, and paid $60 for this visit whereas I should have only paid $20. Now I have to go through the hassle of submitting a written complain to my insurance company to hopefully the recover the $40 I was tricked into spending. Also didn't really love the dentist's vibe - a little shamey and asked me if I take my son to a dentist. It's also expensive, I was given the breakdown of what insurance would cover for some cavity fillings and it was astronomical compared to the other dentist I am now using.

Fantastic experience: Best dental experience I have had in years! Kind staff, hygienist, and dentist who really knew their stuff. I didn’t feel like I was being sold anything and my care and preferences were a priority.

Fantastic experience: My son originally came here for a crown and I wanted to switch dentists for second opinion. I was really happy I went! Dr. Kim was great and now my new dentist.

Fantastic experience: Superb experience! Staff were very efficient and knowledgeable. I didn’t feel judged and was immediately put at ease by the welcoming environment. Scheduling was also easy for my initial and follow up appointments. Dr. Kim was friendly, quick and thorough. I’m very happy to be a patient here!

Fantastic experience: Shoutout to Lane and Associates for thoroughly serving my dental needs. Their Saturday bookings are very convenient. The staff are delightful and professional people and it is a pleasure to let them play in my mouth lol.