myDental at Tech Ridge
Information about myDental at Tech Ridge
78753, Austin
Opening hours
- sunday: (closed)
- monday: 9h-18h
- tuesday: 9h-18h
- wednesday: 9h-18h
- thursday: 9h-18h
- friday: 9h-18h
- saturday: 9h-15h
myDental provides exceptional, affordable dental care for children and adults of all ages in a comfortable, relaxing, and pressure-free setting. Your well-being is our highest priority, and our friendly, attentive staff is dedicated to delivering truly personalized care.
Our comment from Best Dentists Club about myDental at Tech Ridge:
myDental at Tech Ridge is a renowned dental clinic that prioritizes patient comfort and high-quality care. Patients consistently express their appreciation for the professionalism and friendliness of the staff, making every visit a positive experience. The clinic boasts a modern and welcoming environment, where excellent service is a core value. Many reviews highlight the attentiveness of team members like Jasmine, Gabby, and Dr. Tarek, who are noted for their exceptional care, particularly for children and those with anxiety about dental visits.
Key highlights from reviews include:
- Warm and Inviting Atmosphere: Patients feel welcomed from the moment they walk in.
- Attention to Patient Needs: The staff is dedicated to ensuring that patients are comfortable and informed throughout their procedures.
- Exceptional Care for Kids: Families commend the team for making dental visits enjoyable for children.
- Up-to-Date Technology: The modern facilities and equipment instill confidence in the care they receive.
- Expertise and Gentle Touch: The dental professionals are recognized for their thoroughness and gentle approach to treatments.
With a high rate of recommendations, it’s clear that myDental at Tech Ridge stands out as a top choice for all dental needs. Whether you are seeking routine care or more specialized treatments, patients can trust the compassionate and skilled team to provide outstanding service.
Services and Treatments
myDental at Tech Ridge: Reviews
Fantastic experience: Great experience! I'm looking forward to returning and appreciate the clear game plan to fix my teeth. Incredibly friendly office and Doctor.
Fantastic experience: I had 4 crowns and a root canal done at same time I literally had no discomfort and the attention to detail was incredible they helped me with my anxiety Dr. T and Assistant Gabby made me feel comfortable and safe I was definitely in good hands 10 out of 10 I will 100% recommend them.
Fantastic experience: Love coming to Mydental everyone is so professional and nice they always make me feel welcome I recommend them 100%
Fantastic experience: Gabi and Dr. Ton was amazing with my 10 month old! Very patient and considerate, will definitely recommend.
Fantastic experience: Always a pleasant experience with Dr.Tarek and Gabi. Swift and professional!
Fantastic experience: Zeida, Destiny, and Dr. Ton provided great service. Very nice, gave great information about everything and answered all questions.
Fantastic experience: Dentist. Ton was amazing. I recommend this place 10/10
Positive experience: very nice doctors and not a long wait
Fantastic experience: Enjoyed my first experience here. Gabby was phenomenal. I felt comfortable and informed
Fantastic experience: MyDental is always an easy experience. The techs and hygenists are really good and gentle in the exams. Definitely recommend them.
Fantastic experience: Great competent staff! Grateful:)) would recommend
Fantastic experience: The dentist was amazing she explained everything so well and was very understanding, the assistant and hygienist were so nice and kind make sure I was always okay.
Fantastic experience: Great service and Gabby (hope I spelt that right) was amazing and patient with me
Fantastic experience: We absolutely love this dental clinic! My daughter actually looks forward to her visits because the whole team is so warm, friendly, and welcoming from the moment we walk in. They have a wonderful way of making her feel completely comfortable, which means no stress or fear. Every step of the process is explained clearly to her, so she understands what’s happening and isn’t intimidated by any of the tools. Their gentle approach and genuine care make all the difference. I’m so grateful to have found a place where she feels safe and happy—truly the best dental experience every time! Shout out to Emmanuel (I believe that is his name) he was the one that did my daughter’s cleaning and gave us this amazing experience!
Fantastic experience: First time with braces! Cali especially gave me a great experience today! Can't wait to see my new smile!
Fantastic experience: Gabby was Amazing. Best MyDental I’ve been to by far! Everyone is great and professional.
Fantastic experience: Been coming here for a few years and every time they treat us with respect and kindness. Only thing I wish would change (and it’s not their fault!) is what insurance they take but the facility is clean and maintained well. Staff is super helpful and friendly and my kiddo and I leave here happy and more than comfortable with the interactions we had. Thank y’all!
Fantastic experience: love it here, staff is very sweet and professional!
Fantastic experience: This was my first visit here and it was an amazing and refreshing experience. After dealing with my current dentist who messed up my teeth, I was very skeptical and anxious of going back to another dentist. But here they made me feel welcome and reassuring. Definitely will be back to complete my procedure.
Fantastic experience: Been coming here for 2 years. Never had any issues and the staff is wonderful! Keep up the good work!
Fantastic experience: Gabby and dr Terik took great care of me today! I’ve been bringing my kids here for a while and decided to start taking care of myself as well. Give them a shot!
Fantastic experience: As someone who freaks out at dentist’s, I would say this place is mind blowing. Everything one from receptionists to dentists are so kind and knowledgeable, friendly. They know what they are doing. Thank you for the awesome care
Fantastic experience: Finally! A wonderful dentist and staff that doesn't see you as a dollar sign. Professional, friendly, hospitable, excellent service top to bottom. I highly recommend this office and dental team for all your dental needs.
Fantastic experience: Dr. Abourass and the entire team did a fantastic job on the smile makeover. Each step of the process was clearly explained and professionally handled. I’m very pleased with the outcome and appreciated the care they brought to each step.
Fantastic experience: I was in excruciating pain and desperately needed help, and MyDental saved the day! They prioritized my appointments and completed my root canal and temporary crown in just one day after my first visit. Gabby, the technician, was outstanding and made me feel completely at ease. Dr. T is an absolute rock star! The office was clean, modern, and equipped with top-notch technology, which gave me total confidence in their care. I’m beyond grateful for their exceptional service and highly recommend MyDental to anyone needing urgent, high-quality dental care!
Fantastic experience: Had a great experience, the people were really understanding and knowledgeable. I recommend them for your dental work.
Fantastic experience: As much as root canals are something we all drag our get about... The staff and providers are amazing! They make you feel comfortable even when you may not be deep down. They make sure you are well taken care of and make sure to explain everything throughout the process.
Fantastic experience: Gabby was really nice and the doctor as well! :)
Fantastic experience: trey was super nice and welcoming def recommend coming here for any dental
Fantastic experience: i love it here! Every visit is consistently a great experience, everyone is very kind and respectful and focused on both health and comfort. Highly recommend for kids and people who are nervous about dental work.
Fantastic experience: Kryslyn was the sweetest and very professional and caring my entire time here at the dentist . Explain all the procedures to me and everything. I was very confident and comfortable.
Fantastic experience: First time here I love it you guys need to give jade a raise and a promotion ASAP!!!!
Fantastic experience: Fast, effective, and very helpful. The staff was very interested in keeping me comfortable and giving the best possible care.
Fantastic experience: I had a great experience with my technician. She’s very professional and easy to talk to. Efficient and very nice!
Fantastic experience: Been coming to this dental clinic for years, everyone is so nice and welcoming. Love how professional and efficient Jasmine always is when I come by!
Fantastic experience: Jasmine and Luis were wonderful and so helpful with explaining what they were doing and being up front about the whole process. I've been coming here for a while now and the reason I stick around is how respectful everyone is towards anxiety around dental procedures and their support with the finances of maintaining good teeth
Fantastic experience: Our experience with my son at mydental was great. Jasmine was so sweet and caring!!! We really appreciate her time and patience!!!
Fantastic experience: I had Jasmine as my dental assistant and she was fantastic. Made me feel very welcomed and comfortable
Fantastic experience: Very professional, they treat you very well, they are empathetic and explain the entire process so that you understand, thanks to Dr. Tarek and his assistant Abby I had excellent service
Fantastic experience: Always great to receive service from my dental. They do a great job explaining and exploring treatment options. Jasmine is always polite and positive. Front desk staff is excellent. Highly recommend them at Tech Ridge
Fantastic experience: They are honestly awesome and I wouldn't go anywhere else. From the assistants to the dentists they actually care, take their time and explain everything. They are the best with kids
Fantastic experience: I had Jasmine the last two time I’ve visited and have had nothing but a wonderful experience!
Fantastic experience: From the front desk to Jasmine taking care of me with X-rays and informing me what was going to happen in my appointment to the last inspection of the Dentist; my visit was satisfactory. It’s been a couple of years since I’d been but thank God Im really good at taking care of my teeth so I’m good but my experience was super amazing. I recommend 1000%. There was a reason I was back after a few years bc they are amazing with customer service.
Fantastic experience: Always a great experience here. Staff are attentive, friendly, and professional. Jasmine is super helpful and kind! It can be hard to find a provider you trust, and this is exactly that for me.
Positive experience: I love My Dental we have been coming here since my Girls both were younger and my oldest is almost 18 but her as well as her 9yr old Sister love My Dental they’ve never been happier to go to the Dentist or Orthodontist until we started coming to My Dental. All of the original cast we started out with aren’t here anymore but the ones who have taken over are just as kind hearted, Sweet as ever and they have great manners. The young lady that helped my daughter today was GREAT that’s coming from both my daughters and I. She made my daughter feel so comfortable as well as she talked with her she sat there, Had a real conversation with my daughter so that was definitely a big plus. I highly recommend
Fantastic experience: I’ve had a good experience at this dental office, they definitely treat you very well! They are constantly asking if you’re doing okay which is nice to hear when you’re nervous haha, definitely recommend coming to this dental office! Everything went by smoothly!
Fantastic experience: The dental assistant was so nice and attentive. Very professional and made sure my daughter also felt comfortable. 10/10
Fantastic experience: I’ve been a patient at myDental Tech Ridge for 5 years now, I will never go anywhere else! The doctors and staff are compassionate and professional. Jasmine is an absolute gem. She greets you with a big smile and puts your nerves at ease.
Fantastic experience: Jasmine is the absolute best! Every time I come she makes me feel so welcome and is always smiling. A great place!!
Fantastic experience: Jasmine was every nice and helpful during my appointment I highly recommend her
Fantastic experience: They were so friendly from the time we walked in until we left. I’m so glad they are my 16 month olds dentist. Jazmine was very helpful with any questions and concerns I had about my daughter’s appointment. They made me feel at ease with her first appointment here in Austin.
Fantastic experience: It’s also a quick and easy visit whenever I come tot his location. Shoutout to Jasmine for keeping my teeth clean
Fantastic experience: Jasmine was very thorough and paid attention to every detail which made Nevaeh feel more relaxed bc she has anxiety. We really appreciate it, she could even tell Nevaeh needed a stress ball.
Fantastic experience: Always a pleasure with my visit, Jasmine is really sweet and Jennifer was great as well, thank you!
Fantastic experience: Excellent quality service at My Dentist office. Everyone is so polite, caring and professional. Highly recommended this office.
Fantastic experience: Jen the hygienist is great as always and Jasmine was super friendly and checked on me throughout my waiting period!
Fantastic experience: I had a wonderful experience at MyDental! The staff was super friendly. The office was clean, welcoming, and had a calm atmosphere.
Fantastic experience: Dr.Tarek, Cali, and Gabi took good care of my sister during her wisdom teeth extraction. She did not take long to heal and had minimal pain. The front desk is very nice and friendly.
Fantastic experience: Very friendly and professional staff. I highly recommend.
Fantastic experience: Dental assistant Jasmine is OUTSTANDING. My kids love her. I've finally had the opportunity to be serviced by her personally and I've loved every step. Very professional and welcoming. She checked in multiple times to make sure I was still doing well. 5 stars all around! Thank you Jasmine!!!
Fantastic experience: I’m soo impressed with my whitening procedure! No pain at all & Gabby is amazing!! Zoom is so painless & easy! I literally fell asleep!
Fantastic experience: Josephina helped me very much with care and professionalism! Great service and experience
Negative experience: I wasn’t going to write this review but I’m pretty angry. I came in for a routing 6 month cleaning and they told me I had to get x-rays. I told the tech I’m 7 months pregnant and don’t feel comfortable exposing myself or my unborn child to the radiation even if it is a low to negligible amount of radiation. They said that they wouldn’t do a cleaning without x-ray. I contacted multiple other dentist and also consulted the American dental association to see if this was true. I had x rays from my last visit 6 months ago that they could have used and they chose not too. It seems to me that billing me higher was more important than their patient safety. It’s really sad that my dental would take the risk of harming an unborn child just for some extra cash but that’s the world we live in now I guess. I would not recommend them especially if you are pregnant
Thank you for taking the time to share your concerns, and I’m truly sorry for the frustration and discomfort you experienced during your visit. It appears there was a significant misunderstanding regarding our policies, especially concerning x-rays for pregnant patients.
At myDental, the safety and well-being of our patients and their unborn children are paramount. We adhere strictly to guidelines that require clearance from a physician before proceeding with any dental treatments, including x-rays, for pregnant patients. This policy is in place to ensure the utmost safety and to minimize any risk, regardless of how low the radiation exposure might be.
We regret that this policy was not communicated clearly to you, leading to your understandable concerns. We value the trust you place in us for your dental care and are committed to ensuring that all our patients feel safe and informed about the procedures we recommend.
I would appreciate the opportunity to discuss this matter further with you and clarify any misunderstandings. Please contact me, Gloria, the Operations Manager, at your earliest convenience at 512-500-2558. We hope to resolve your concerns to your satisfaction and restore your confidence in our commitment to your safety and well-being. Thank you for bringing this issue to our attention.
Fantastic experience: Jasmine is I think a tech or asst? Not certain but she was AWESOME!!! Patient, polite, intuitive and very friendly.
Fantastic experience: We had a great experience today with the visit Asia was wonderful and patient with my daughter and made her feel safe and comfortable relaxed, loved the experience!
Fantastic experience: Jasmine, Luis, Dr T are very awesome. As an person who gets anxious going to the dentist, I had a very good first experience. The process went very smoothly, everyone was transparent as well as friendly, I will definitely be coming back here
Fantastic experience: Jasmine was very kind and helpful with us , we were very pleased with her service. Thank you so much
Fantastic experience: Jasmine is an amazing dental assistant she was so nice to talk to and she has an amazing personality! She makes coming to the dentist easy and not stressful. 10/10 would recommend!
Fantastic experience: Jasmine was very nice & helpful even with keeping me updated on how the cleaning process will go and constantly checking to make sure I was okay or needing anything.
Fantastic experience: Jasmine and Luis are so sweet and always make me feel comfortable no matter the reason for my visit. Definitely recommend this office to anyone who needs one :)
Fantastic experience: Jen and Jasmine were wonderful. Caring and thorough and reassured me about what was happening and what was next.
Fantastic experience: Jasmine was very helpful and professional. She made my visit very pleasant.
Fantastic experience: Very nice experience doing my first dental checkup here. X-ray was fast. Painless cleaning. And the care team was awesome. Definitely will recommend this place for friends and family
Fantastic experience: Super friendly and got me in and out for my wisdom teeth removal. They talked me through it and made sure I knew what to do after!
Negative experience: My experience with this dental office was a nightmare and the worst medical experience of my life. I recommend every person stay far away from this dentist. My first visit for a dental cleaning was pleasant; the hygienists and front desk reps were kind, and I was seen quickly. I was told to return to have some old fillings replaced. This was the end of my positive experience. My next appointment was at 2pm and I waited 20 minutes after my appointment time in the lobby for insurance processing. The treatment will cost $412. Once the dentist starts working on my teeth, she lets me know that I will need a root canal. However, before they can start the root canal, their treatment coordinator must come in and get my consent, talk to me about payments, etc. This coordinator doesn’t come for 20 minutes, and the doctor has stopped the procedure while we wait. When the coordinator comes, she informs me that I will have to pay an extra $540. I agree because the dentist has told me that a root canal is necessary. The coordinator does not mention any other payments that I will owe for this procedure or how many appointments this will take to complete. After I give consent to move forward, the doctor leaves the room for another 20 minutes. She doesn't give a reason for this. At this point, it is 5pm (I got here before 2pm) and I have been in this chair having my teeth worked on for 3 hours. I am in extreme pain, my mouth is dry from not being able to close it during the procedure, the numbing shots have worn off, and my teeth are drilled in half as I wait for the dentist to return. When the dentist finally comes back to continue the procedure, I could feel the tools and drills in my teeth. This was extremely uncomfortable. I let the dentist know and had to be re-injected with numbing agent. She also badly burned my lip with a hot metal tool (while I was numb) and she could not even finish the root canal on this day because the office closed at 6pm. She gives me a temporary filling and does not tell me when I will return to have this temporary filling replaced with a permanent crown. I was likely the last patient in the building that day and was there from 2-6pm. I was in so much pain and in such distress that I cried my entire drive home. The next morning, the temporary filling falls out while I am home and my root is exposed. I call the office to inform them I’m not happy with the service and am still in a lot of pain, so I need to come back in to have my crown implanted. They tell me they can get me in next week. To not be surprised by any unexpected charges, I ask if I will have to make any additional payment. I was quoted an additional $1,300, due at my next appointment. The treatment coordinator did NOT mention this before I consented to a root canal, and if I had known this, I would have sought out a second opinion with a different dentist. The coordinator also would not have mentioned any extra payment when I called to make this appointment, so it would have been a shock to me to realize at my next appointment I’d need to pay over $1,000 more. For my next appointment, I wait in the lobby for 40 minutes after my check-in time. When I finally get in the chair, they inform me that I am getting a permanent filling instead of a crown as they do not have the mold for my crown done yet. I will need to come back again. When I return a week later, they inform me that I will only be getting a TEMPORARY crown and will need to COME BACK in a week or so to get my permanent crown. At this point, I’ve been coming to this dentist once a week for a month and am there for hours at a time. On top of my horrific experience, the dentist was very rude and unfriendly throughout and now my crown is slightly crooked and misshaped compared to the rest of my teeth. It's been a year since my procedure, and I hope they’ve improved their standard of care since then. However, I would never step foot in this place again and have warned all my friends, family, and coworkers to do the same.
Thank you for sharing such a detailed account of your experiences at our dental office. We are deeply sorry to hear about the distress and discomfort you experienced, as it is far from the standard of care we aim to provide. The issues you’ve described are concerning, and we take them very seriously.
We strive to ensure that all our patients receive clear information about their treatments, costs, and the expected timelines. It’s evident that in your case, we failed to meet these expectations, and for that, we sincerely apologize. We are committed to improving our procedures to ensure that every patient receives timely and transparent care.
We understand the impact this experience has had on you, and we regret that you left our office feeling this way. Please know that we have taken your feedback to heart and are implementing changes to enhance our service quality and patient communication.
If you are willing, I would appreciate the opportunity to discuss this further with you and see how we might address your concerns directly. Please contact me, Gloria, the Operations Manager, at your earliest convenience at 512-500-2558. Your feedback is invaluable in helping us improve, and we are committed to making things right for our patients. Thank you again for bringing this to our attention, and we hope to have the opportunity to restore your trust in our services.
Fantastic experience: Best experience ever! All the staff members are nice and kind! Very professional, helpful and understanding. 100% recommend this place Jasmine took a good care of my kiddos. She is the best!
Fantastic experience: I had an appointment today and I had a really nice experience everyone here was really nice and always asked questions overall a great experience with jasmine and all the other assistants
Fantastic experience: Jasmine was super sweet and made sure I was comfortable during my X-rays. The hygienist Luis was kind and informative. The Doctor provided great dental advice. I received the great news that I don’t have any cavities!
Fantastic experience: Great experience. The initial person who assisted me with the X-rays was wonderful. Could not be more satisfied.
Fantastic experience: I was very nervous coming in today but gabi made me feel at ease talking me through the procedure and dr T was swift and professional!
Fantastic experience: Went in super nervous (I really don’t like going to the dentist), but got attended by Jasmine, she was the sweetest soul and made the whole experience a lot enjoyable ♥️ 11/10 hospitality
Positive experience: First time coming to the establishment very clean and they great you soon as you come in. Early appointments are better seem to get very busy in the evening time.
Fantastic experience: My dental assistance Jasmine was amazing! She was super nice & the staff as well. Would highly recommend coming to this location if you are a new patient!
Fantastic experience: Second visit at MyDental, and am pleased with their service. Everyone from the receptionist, dental hygienist, service coordinator, to the Xray technician were very polite, and provided excellent communication throughout my visit. Luis was very detailed during my cleaning. He was informative, neat, and walked me through the process step by step. This was unexpectedly helpful and calming for me, knowing what I should expect next. Jess was also very communicative and polite. She ensured I was ok with each X-ray picture, which is so kind during the awkward process. Overall a truly enjoyable visit. Kudos to MyDental on hiring great staff!
Fantastic experience: I recently stopped going to the my dental located in Elgin due to poor service and started coming here and I love it! Today I had a cleaning done and Jasmine and Luis were very nice and not rushing the process at all. I also really like Dr.Tarek, he’s very informative. Love this location!
Negative experience: Even after requesting multiple times to put a permanent cementation on my crown they did temporary cementation,which lasted for 2 days. all this because I didn't get crown from them
Thank you for bringing this issue to our attention. We apologize for any misunderstanding or inconvenience regarding the cementation of your crown. It’s important to us that all treatments meet your expectations and are executed according to your specific needs.
We would like to resolve this matter quickly and ensure that you receive the appropriate treatment. Please contact me directly, Gloria, Operations Manager, at 512-815-2524. I’m here to help make sure we address your concerns and provide a solution that meets your needs.
Thank you for your patience, and we look forward to resolving this to your satisfaction.
Fantastic experience: Jasmine did really good job with my kids today . I really do appreciate her so much . I’ll be back to come see her .
Fantastic experience: I had a really great experince especially with Jazmin she was so nice with the 3 of my kids and very attentive with our needs Thankyou so Much!!
Fantastic experience: I cannot recommend this place enough! The entire team is amazing, but I have to give a special shoutout to Jazmine, who made my experience so comfortable and stress-free. From the moment I walked in, she was warm, professional, and incredibly attentive. All the Doctors are phenomenal—thorough, gentle, and clearly experts in their field. They take the time to explain everything to me and make sure I am comfortable. The office itself is spotless and equipped with the latest technology, which really gave me confidence in the quality of care. If you’re looking for a dental practice that goes above and beyond, this is the place.
Fantastic experience: Went to MyDental this morning for an appointment not knowing what to expect especially having a bad experience at the previous dental office I used to go to. Today at mydental I had the most pleasant experience. Everyone was very friendly and polite. Jasmine was awesome she made sure I was comfortable and made sure I understood everything that was happening. She was very friendly polite & professional. Will definitely be continuing to return to have future visits with my dental. Thanks to the team of mydental!
Fantastic experience: Easy check in, did not have to wait long, friendly staff. Jasmine kept me as comfortable as possible with my mandibular tori making x-rays hard. Thank you to Jasmine. She talked me through everything and tried to keep me calm, which is not easy with how nervous I get at the dentist.
Fantastic experience: Everyone here is so sweet and nice! Jasmine is such a sweetheart! Definitely recommend it here! Been coming here for a few yrs now! Staff is A-1
Fantastic experience: I was referred to Dr. T to see if I needed additional cavity care. Dr. T was super friendly, professional, and did a great job taking care of my cavity. Highly recommend him and his staff if you’re in the area of Tech Ridge
Fantastic experience: awesome and friendly staff! Jasmine the tech was so sweet and fun to talk to, Luis the hygienist was very thorough with my cleaning, I can tell he’s a perfectionist and was very gentle when using his instruments. Dr. Tarek was very kind and detailed. I’ve never had a dentist explain so much to me and I really appreciated it. I felt like I was in excellent care through and through. Thank you MyDental ✨
Fantastic experience: Have been coming here for 2 years now. The office is always clean and organized, the minute you walk in the place smells amazing and the staff are nice, friendly and sharp. Jasmine did my X-ray and got me ready for my teeth cleaning and she did a really good job, made me feel comfortable and kept making sure I was okay though the process. Thank you for the amazing service
Fantastic experience: Absolutely love this location !!! I have been with them for About 3-4 years now and they take care of me everytime… from the private rooms with tvs to the warm blankets and chapstick I enjoy going to the dentist as an adult more than ever!! Thank you Jasmine for your great hospitality service
Fantastic experience: They're really quick, efficient and super nice. Offering water and Netflix and chapstick! Def one of the best dentist experiences I've had. Monica and Jasmine and Luis are super sweet and really gentle which is nice. Thanks y'all!
Fantastic experience: Excellent Service! Front desk and Jasmine were very welcoming and sweet making the environment positive for us to be in. Thank you
Fantastic experience: Dr. Tarek Abourass is amazing! He’s a caring, honest and knowledgeable dentist. I highly recommend him. The staff is so nice too and they make sure you feel comfortable. Thank you all so much for the great care you provide! It’s truly appreciated!
Negative experience: They double booked for my time slot so couldn't see me even though they sent forms the day before and check in link 10 and 2 minutes before my appointment time. I had decent experiences with them before this issue. I've been going here for a couple years. Not good enough to go back after the mix up. I'll find a new denist. I'm typically using PTO for my appointments. I'd like to avoid these type of issues.
Thank you for sharing your recent experience with us, and I apologize for the scheduling error that prevented us from seeing you as planned. It’s disappointing to hear, especially since you’ve had decent experiences with us in the past. We understand the importance of respecting your time.
We are currently reviewing our booking procedures to prevent this does not happen again. We value the trust you’ve placed in us over the years and would like to regain your confidence.
Please contact me, Gloria, Operations Manager, at 512-815-2524. I would appreciate the opportunity to discuss this further with you and hopefully find a way to continue serving your dental needs without future inconvenience. We’re committed to making this right for you and improving our processes to ensure a better experience for all our patients. Thank you for bringing this issue to our attention.
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