Urgent Dental Center & Family Dentistry

Fantastic experience: Been taking my 2 boys and myself there for the past 2 years now. Staff is always friendly and upfront about services. Very convenient hours for working parents ( We like to go on Saturdays!). Thanks Ugent Dental Staff for all the hard work you do! It does not go unnoticed!!

Fantastic experience: So grateful to the staff for their attentiveness and professionalism

Fantastic experience: Destiny is very polite, she is a nice person.

Fantastic experience: The staff were all ƙind and understanding Destiny was very helpful.

Fantastic experience: Everyone was so helpful and respectful.I had a great experience and will recommend them

Negative experience: absolutely ridiculous! my teeth haven't been clean in over a year and i had a exposed nerve that needed handled asap. on top of two extractions, i also needed root canals as well. and even tho most of the time the stint doesn't chip of or stuck in the tooth, it happened to me, there! they then referred me to two specialists bc they didn't have the proper equipment at this location. the first place they sent me said they took my insurance, but didn't. the second - which is in Anderson - also said they took my insurance, later finding out, they do but Urgent Sental Center entered the wrong codes and sent misinformation to the insurance company. So two weeks later, with a temporary filling already coming out bc of normal brushing teeth, i have a pea size whole in my front tooth that couldn't be taken care of bc of the issues and mistakes of Urgent Care. I asked for documentation and follow ups sent to my email so i can track when the claim but they brushed me off.i don't even know if they actually sent the claim in to be completely honest. also not only am i from Indy, i took off both my jobs that day to go to Anderson for this treatment, im out of $120 thats non refundable and more importantly, i have a whole damn tooth still unfilled in the front of my mouth - AND I WORK IN CUSTOMER SERVICE- the front desk ladies both seemed rude, unprofessional and oblivious and careless on my issues when everything was literally this places fault. The stint being left in my tooth was preventable, the codes being entered and sent to the insurance company company could and should have been preventable and the referrals are not as they say they are. this place should be avoided at all costs unless you want the hassle, the embarrassment of a whole in your theeth, out of money, unprofessional and cluesss .

Fantastic experience: Everyone friendly efficient service I’ll be back

Fantastic experience: I LOVE the Urgent Dental Center & Family Dentistry office located on Lafayette Road in Indy. The Dr. is always very understanding, kind and listens to my needs. There was a small dental issue and he corrected it immediately. The staff especially the ladies at the front desk are very nice and professional. I give this office 5 stars. ❤️

Fantastic experience: Everyone was nice and Dr.Issa was very nice and gentle with my cleaning. I will be back

Fantastic experience: My appointment was fast and I was taking care of virtually pain free.

Fantastic experience: If you are looking for a dentist while pregnant I highly recommend them!!! I went to another dentist at the beginning of my pregnancy & had a horrible experience! Found Urgent Dental west & got exceptional service. He explained why things can and cannot be done during pregnancy. He made me feel heard & wouldn’t do anything that could hurt my baby in the womb. I cannot recommend them enough. I will be telling everyone I know to come here.

Fantastic experience: Came as a new patient. Destiny and Izzy were very polite. Dr Issa and Josh were so nice.

Fantastic experience: I haven’t had any issues with this facility. I was in and out extremely fast. They’re friendly and took care of my needs. I would recommend this establishment to anyone!! My insurance works excellent with this dental office. My projected results and price are maybe a third of what I’ve heard from other dentists Which had me mind blown don’t hesitate to at least stop in and check them out for yourself!! Thank you again Urgent care West until the next visit

Fantastic experience: Always great and understanding customer service

Fantastic experience: I haven’t been to dentist in a long time . How advance technology is , after numbing my mouth it only took 3 seconds to pull tooth out no pain

Fantastic experience: Great place to get your teeth worked on. Doctor & Staff always really nice and warm. Thank you.

Fantastic experience: Very friendly staff who really care about their patients.

Fantastic experience: They were able to schedule me for a next day appointment over the weekend. Staff was kind and professional. Dr Issa was great, and was able to fix my issue that day

Fantastic experience: Love them down the staff is very friendly and they always make me feel comfortable with being a patient here ❤️❤️

Negative experience: Not a pleasant experience. I arrived early, completed the paper work (twice), and got called back on time. It was a struggle after that. I waited a long time to see the doctor ... saw him for about three minutes. He glanced at the xrays and did an extremely cursory look at my mouth. He told me everything was great. I then waited another hour or more to get my teeth cleaned at a very high cost. And the cleaning was not through. I am pretty sure they didn't even touch at least half of my teeth. If my car had been washed this poorly, I would be asking for a redo. The presenting problem was not addressed (or even examined). I was not asked to schedule a treatment appointment. Yet a 6-month follow up was scheduled with no input from me. Needless to say, I cancelled that! I can not recommend this dental office.

Fantastic experience: Polite staff and Dr found my problem immediately. I would reccomend Urgent Dental to everyone with dental issues. Laffayette Rd Clinic

Fantastic experience: Everyone made me feel very welcome and the emergency extraction went off without a hitch. Very satisfied with my service.

Fantastic experience: This is one of the best dentist office I've ever been to, all the employees there are so nice and helpful, the Dentist Always makes me feel comfortable and I feel safe while there doing the procedure. I'm looking forward to getting my crowns, and also they have affordable payments plans in case u can't pay for the procedure up front or your insurance doesn't cover it. This is just a Great dental office to have Any work done they are also Super clean. Miss Paddy Mcnary.

Fantastic experience: I can't say enough about the dentist office and the nurses. It was my first time there and it was like I already knew them. They were all amazing and especially the dentist himself. I was afraid that they might not be able to save my tooth BUT he did and I am so happy.

Fantastic experience: The ladies at the front desk were so nice and polite. Dr. Issa was very kind and the office was very clean. Went back on 08/07/25 to have root canal and crown and I was very satisfied with the service. Dr. Issa was so very gentle making sure I knew what he was doing every step. Joe was so gentle getting molds of my teeth for the crown and Leo was nice and welcoming. Overall very satisfied with the service and staff.

Fantastic experience: Excellence as always. I appreciate the staff for being patient with my autistic son. Helps parents like myself more than you know.

Fantastic experience: Finally found a place that not only myself but my daughter is very comfortable with going to the dentist is great and so is their team thank you destiny for everything that you did for me today and for my daughter!! We will definitely be coming back!!!

Negative experience: The staff here are started off great but I had a extraction done today and they forgot to call in my prescriptions and the office was closed at 5 started calling at 4:45 to get ahold of them no one answered so I have to wait till in the morning to get in touch with them/I got in touch with someone and was lied too ! Asst. with curly hair told me I would get different meds sent to my pharmacy and the receptionist had the nerve to ask me was I in pain because they forgot to send I called today because still swollen and sore they told me to go to ER to fix their problem..Never again!

Fantastic experience: Came in with my daughter and the DA, Leo made her feel welcome and comfortable during her visit. She’s young and it was nice to see that they were able to make her feel comfortable. Everyone in the office was friendly and we will definitely be back! Thank you to everyone.

Fantastic experience: NEW VISIT! 7\1. Called because i was having pain in my tooth they got me I same day in a few hours. Got to the office they were still friendly ( my Alexis wasn’t there anymore) however it was still a pleasant experience. When Dr Issah came in it was the smile and the positive energy for me that made the whole experience pleasurable) although it was the dentist) lol however there was nothing going on with my tooth but I was due for my cleaning so that’s what I did and felt good! I would definitely refer that Urgent dental office to everyone!!!From Alexia to the nice gentleman in the blue scrubbs they all together got me prepared for the most gently kind dentist I’ve ever been too. Thanks Dr Esau ( butchered his name) but the whole experience was great in a good way !

Negative experience: At Urgent Dental Center West, Dr. Naqash, DDS, was unprofessional and did not thoroughly relieve my pain during my dental visit. I use the Healthy Indiana Plan (HIP) insurance. This just covers cleanings and fillings for cavities for free. I'm very sensitive it took a week for my jaw to stop hurting. They made me wait an hour to get to see the dentist. We barely spoke before they were using a deep clean drill for my cleaning. I needed gel and novacaine and we argued about that. I felt the gel going on and she missed a spot. I think from now on I'm telling them I'm allergic to novacaine. They barely talked to me. If you ever go, be sure to have a meeting about your dental experiences before they start drilling. The dentist only talked to tell me I had an infection. I was told I would receive antibiotics this never happened. I called several times to get the prescription filled. They were just worried about closing for the day. I would end up going to the ER anyway. When I left I was not told to let the novacaine wear off before eating. I went out to eat and bit my tongue. A week later I had to stay overnight in the ER. They did like 8 wide-spectrum antibiotics were given to me via IV. I had an infection in my tongue a week after my dental visit. I still need some polishing, but I will not go back. Urgent Dental Center West failed me this year I've had better service in the past. My tongue was deeply wounded and is forever scarred. Don't eat till you can feel your tongue, even skip dinner or have a smoothie. Possibly wait till morning. You may be smarter than I.

Fantastic experience: I HAVE RECENTLY VISITED THIS DENTIST OFFICE AND THEY WERE VERY PATIENT AND HELPFUL ,DESTINY HAVE CAME BACK AND GAVE THE PLACE MORE GREAT SPIRIT THEY ALL WERE AMAZING INCLUDING JOSH AND DOC. ISSA ,BEEN GOING HERE FOR YEARS AND WILL CONTINUE

Fantastic experience: Took my son in for a cleaning and knew he needed some work done. It was an amazing experience. Destiny was so sweet and walked us through the whole experience. My son said Dr Issa was very nice and very gentle. We definitely would recommend this place to anyone and look forward to coming back

Fantastic experience: Fast service and friendly staff. Make that appointment today!

Fantastic experience: Wonderful customer service Destiny was able to get me in right away I was able to get my cleaning I recommend

Fantastic experience: I love this place . The staff is amazing and I been coming to this one since 2011. This is still my favorite place to come.

Fantastic experience: It was wonderful & the customer service was on point, Destiny&Isabel were the best& helpful& informational

Negative experience: The manager is unorganized and doesn’t not have the knowledge necessary for a front office role she lacks patience and is borderline rude. She has very little knowledge of insurance and will overcharge your account!

Fantastic experience: They were friendly and efficient.. I was disappointed that I wouldn't be able to continue with them because it was going to about 3 weeks after extractions with no teeth before I would have dentures

Fantastic experience: Great in and out very professional I’m gonna use them as my primary dentist no reason to not go back loved it

Fantastic experience: I love this they nice and get the job well done

Negative experience: Numbed me up and put holes in the roof of my mouth, when asked about the pain, they said it’s a normal part of the procedure to poke and make sores. Dentist heard what she wanted to hear. Nothing worse than going to a professional and they already have a preconceived understanding of what my condition is or what’s bothering me. Didn’t listen, and then started alluding to the idea of me smoking while recovering , or should I say urging me to not smoke, which was never the issue. Pushed directly on the extraction site that had stitches less than 2 days ago that came out too early as well And said that the area was too sensitive and that she had to numb and give me anesthesia, which is what she wanted to do last time because I would squirm every time she poked the roof of my mouth last time I was there. Can’t remember the name of the dentist but she was indian Not helpful in the slightest

Fantastic experience: My insurance works really nicely here, the staff is amazing. Destiny and Izzy were really nice when I came in and very informative!! Will be coming back again!!

Fantastic experience: Great experience! I have anxiety about the dentist but they took great care of me as a got a tooth pulled a cleaning. Very gentle!

Fantastic experience: Been there twice for my cleaning. Everyone is professional and efficient.

Fantastic experience: The staffs and the doctors was friendly, helpful, very nice and great. Urgent Dental Center is the best place ever.

Negative experience: I called days ahead and was told that they accept walk-ins M-F from 9-11 AM and from 1-3 PM. I arrived between those hours and was told no ones available. A complete waste of my time listening and hope I could trust this company's location to help me.

Fantastic experience: I had a 2 p.m. appointment to clean my teeth. They got me seated, took x-rays, cleaned , polished & flossed my teeth and I was done by 2:30 p.m. ! Way to go guys!! Everyone was pleasant & excellent customer service.

Fantastic experience: Really enjoyed my experience at Urgent Dental West. The dentist OMG -Amazing !! She was very gentle and talks you through your procedure . She’s by far the Best Dentist I’ve had thus far!!! Will be telling friends and family to chose her before going any place else. And the staff was very professional and polite. 5 stars across the board !!!

Fantastic experience: This is the greatest dental office hands down, great service and the employees are wonderful. I would definitely recommend.

Fantastic experience: I visited the center today for a consultation. After years of neglect, I finally decided it was time to fix my teeth! I have an irrational fear of dentists, and I couldn’t be happier with my experience today. From the receptionist to the nurse to the doctor, all of them made me feel calm and safe. Assured me that there was nothing to be embarrassed about or afraid of. So I’m scheduled in a few weeks to get some major dental work done. Thanks for taking the time to go slow and understand that I was scared.

Fantastic experience: I get anxiety at even the thought of going to the dentist but everyone here was extremely kind and eased my anxiety. I’m actually looking forward to my next cleaning now!

Fantastic experience: The best dentist... my daughter loves him... great with kids even the adult babies

Fantastic experience: Urgent dental care on Lafayette Rd is always kind and courteous and are quick. Thank you so much for getting me this far. Next is getting my teeth so I can smile again.

Fantastic experience: Thank you so much for getting me in quickly. I appreciate your whole office. I am a very pleased customer.

Fantastic experience: I normally do not like going to the dentist, but this was a very good experience. The dentist was very gentle and everyone was very courteous!

Fantastic experience: Great job -Staff was very professional, friendly and knowledgeable. I’m glad I chose their services.

Negative experience: Something is wrong with the Dental assistant. I shouldn't have to ask you to introduce yourself. I shouldn't have to tell you to use your finger tips instead of your nails. She continued to hold my cheek with her nail instead of her finger tips. I asked several time for her to stop. My cheek has 3 nail prints. She did an excellent job on my tooth but the inside and outside of my cheek is bruised and has seen better days.

Fantastic experience: Staff was very friendly. Quick and pain free appointment. Would highly recommend.

Fantastic experience: This was my first time at the Urgent Dental and was pleased with the all the staff. I now will make them my personal dental Doctor.

Negative experience: So my daughter went in for a toothache thinking that her tooth needed to be pulled but all she needed was a fill-in these guys want to charge her $463 out-of-pocket and I know for a fact she has insurance I don’t get it, but they didn’t get any great business or reviews today. Just a rip off.

Fantastic experience: My experience was 10/10. Everyone was so caring and patient. The doctor was very nice and understanding, he made sure I was comfortable. The staff was even amazing, good energy, caring and so thoughtful. This was the best experience I’ve ever had and I have trauma from going to the dentist so it says a lot. I got teeth pulled and everyone made sure I was okay, I loved that. If you need a new dentist I would highly recommend.

Fantastic experience: Friendly staff every time I go there. Even though the dentist is busy he takes the time to answer questions and makes sure you understand what he is doing. The staff always treats me like we are family. Thanks for a great experience!

Fantastic experience: Lex was amazing! Her positive attitude, the strive to assist and please the customer as much as she could! She did everything with a smile. Customer service was a PLUS! The nurse & dentist were also awesome.

Fantastic experience: Urgent Dental Care is a great place to go for your dental needs but the only thing is I was not aware of the payment plans and processing because I was set an appointment without being informed on the payment plan in which Medicaid didn't pay for so that was the only thing. But I was fortunate enough to have someone else assist me today which I believe her name is Alexis and she did a great job and was very patient with helping me through the process

Negative experience: The dental assistants and receptionists were exceptional. They make you feel welcomed, answer questions, and do their best to make you comfortable. However, the female dentist was very rude. The first question she asked when meeting me is do I have Medicaid. I told her no, I have Delta but what would make you think that. Not only that the first question you think of. Not hello how are you? I will not go into details why. She was very rough during my cleaning. I have never had sore gums after a cleaning. You can tell it was all about money she tried to charge me for any and everything possible. To go the next day and the friendliest dentist had many options for me better options at that. I have never had sore gums after. Now I needed to return today and the male dentist was awesome. He seemed genuinely concerned. Very gentle and he actually talked things over with me about my care. He is great and so is the staff outside of my experience with the female dentist. Everyone else was awesome from the front to back and much appreciated. They really comforted my scary butt throughout a root canal. Thank you

Fantastic experience: Excellent!!! I needed my wisdom tooth out as an emergency and so I called in the morning, they were able to assist me. Front desk ladies and everyone working there were very helpful and attentive in a nice peaceful way. The Doctor specialist was very professional as well as his assistant, they were able to take my wisdom tooth out without hesitation. I’m very happy I came across this Dental place after calling multiple places. It was the place meant to be!

Positive experience: Was very nervous about a infected tooth extraction. Dr.Issa and Phoebe did a great job. I was pleasantly surprised with their efforts. The only reason I didn't give 5 stars is because web site said they had the option of having nitrous oxide. It was not available. You would have to go to an oral surgeon. A bit misleading website. However, I was already in the chair and Dr. Issa did a fine job.

Fantastic experience: Dr. Isa is so gentle and amazing! All technicians and the staff are so pleasant. Best experience I have ever had in my 30 years of doing to the dentist.

Fantastic experience: Was so very glad to have found this place. It was by accident but still so very happy. For the last three Dentists ive went to they did me more ham than good. Can't wait to take a smiling picture with the Dentist and staff. Thank you for being there when i needed a great Dentist.

Fantastic experience: They were very professional made me feel comfortable I was nervous at first but then realized I was in good hands !

Fantastic experience: I had a tooth emergency a hole in molar, impacted teeth, the office staff was beyond helpful, and super easy to talk to helped me. PAid cash they had me in and out for a tooth extraction in about an hour. I felt so so so much better after would definitely recommend

Fantastic experience: Very friendly, and experience pain free i never look forward to going to a dentist in my life but now I do look forward to go because they very, very good ps I been going there for over 5 years I wouldn't go any place else.

Fantastic experience: I had a great experience today. The entire staff is very friendly and professional. I highly recommend this dental practice.

Positive experience: Everything else was a great experience, besides the front office lady that sits to your left when you first walk in the office. She had a very nasty attitude while talking on the phone when I first walked in. This was all due to her being upset over another office sending people over to this office. My appointment was at 12pm, I arrived at 11:51AM. I was called back to see the Doctor after 1pm. While being called back, the front office lady to the left, told a lie that I was late, she said I arrived at 12:15pm, which was not true-check your cameras if need be! She also tried to put one of her friends that she knew in front of me when I was called back to see the doctor. None of what the lady was saying was true, she just took her anger from the other office out on a client. I didn't appreciate that at all!

Fantastic experience: My doctor Yasir Issa did great work! He extracted my bad teeth and did incision and drainage very careful. I didn’t feel any pain. I like that at this place doctors can help with pain and urgent care ( not just the cleaning)

Fantastic experience: They have always been so kind to me and helpfull had so many walk-ins for extraction,they get me that same day, payment is never an issue they work with you and show you how to , keep it up

Fantastic experience: Alexis was amazing and made this process so easy when we’re already dealing with some panic. Thank you Alexis—you’re so good at your job!!

Fantastic experience: One of the best dentist offices I have been to in my life . My dentist had a very light touch and was very cautious with caring for my teeth . Took his time , but also was quick. I Didn’t feel rushed . When receiving my numbing shots he a way a very gentle and I barely felt the pain of the needle because he was so gentle . Every time he switched what he was doing he would tell me to help reduce anxiety . The assistant was amazing . And the staff very welcoming and bright ! Hands down best dentist very professional , personable , and reassuring.

Fantastic experience: I was nervous at first but a sweet lady there made me feel very comfortable. I came in for a cleaning and filling. I experienced little to no pain during the procedure. I would recommend

Fantastic experience: They’re really gentle and made me feel relaxed. They make sure I’m ok during the procedure. Plus they give you reminders, so you don’t forget your appointment. I love that place, they really care about the patients.

Negative experience: Front desk staff at this location is horrible and worst. They have no sensibility about how to engage with patient and their family members. Though dental service was good and the doctor was nice. The staff up front was terrible. They won’t even listen to what you have to say, instead they behave rudely.

Fantastic experience: A couple of weeks ago I was in horrific tooth/jawline/neck pain. I didn’t know about these Dental Urgent Care Centers, but after reaching out to my insurance, they provided a list. Fast forward, I was referred to this location and was able to get an appointment within hours. I ended up having to have an extraction due to old broken fillings, but from my initial phone call, to my arrival, then Dr. Patel… they were all compassionate, informative and welcoming. I’ve been twice, each time my anxiety was put to rest. It’s refreshing to receive smiles and no attitudes from those in service, especially when you’re in extreme pain. Add to the welcoming service, the office was clean!! Grateful!

Fantastic experience: I went in for my 6 month cleaning. The office is clean. The staff is super polite and I had no cavities. I was in and out in no time. Come visit you will love it!

Fantastic experience: I have had challenged dental experiences in the past… Dr Issa and his staff kicked it to the curb and made me feel perfectly relaxed while they took care of me! 100% comfortable the whole time!!

Fantastic experience: I’m normally scared to go to dentist due to past medical experience but I got here & Dr.Issa relaxed me and was quick. Staff was so friendly & wonderful , I’ll be back from now on ! Thank you urgent care WEST ❤️

Fantastic experience: Very kind and patient staff. They were able to fit me in same day for a toothache that turned out to be an abscess and prescribed an antibiotic. Dentist was very nice and helpful. Definitely would recommend to a friend.

Fantastic experience: The staff was awesome! The Dentist was gentle and very nice!! Thank you all, and keep up the good work! I love this dentist! Not only is she gentle, she cares about her patients. She has awesome bedside manner! The whole office was fabulous! Thank you so much!!!!!

Negative experience: I wast a bad experience. I am living in Florida I had an appointment for more than 4 weeks. When I show up in the office And the told the bridge not in the office. They are making lost a lot of money for my flight hôtel and food that’s a huge waste and cancel my two days work

Fantastic experience: I have not yet had my teeth fixing appointment. I am looking forward to being scene and helped. Very friendly staff when I talked to them during 2024. They also accept insurance and Medicare. Good luck. Thank you. I would suggest being consistent because the communication and time gaps could be better for the patient.

Fantastic experience: Absolutely exceptional service,and professionalism! I can't explain how much of an amazing experience I had today at my appointment!! Treated me like I was important,and made my day so much better than I could ever have imagined!! Thank you truly for helping me feel better,and look better sincerely Alvin Duncombe

Positive experience: I was always scheduled during my working hours...so i had to take 1/2 days also i had to cancel my secondary insurance becaus r they Urgent could not charge both....lol. All and all the work came out perfect and the staff was great

Fantastic experience: Came in as a walk-in, needed a tooth removed. Staff was very friendly, Doctor was great as his job, he found that I needed a Deep Cleaning cleared it with my insurance company and did the procedure. I was in and out in and hour. Will go back.

Fantastic experience: I love the staff at Urgent Dental Center family. They are very respectful, nice staff, the Doctor she did a great job taking care of my tooth, making this my permanent dentist for now on, Thank you all so much

Fantastic experience: This was our first visit with my daughter, I had to switch from another dentist because they weren't trying to get the problem fixed. Our first visit went well and we are already in the process of getting everything done! I love it

Fantastic experience: The staff and the doctor were very nice and friendly. There was no judgment at all on the situations with my teeth. That made me really feel at ease. I will definitely come back!

Fantastic experience: Heather does an amazing job and makes you feel welcome. I had seven teeth pulled and didn't even realize they had pulled them. Doctor did amazing. Five stars!

Fantastic experience: Had a great experience here. They were friendly, prompt (in and out in about a half hour), and helpful! I was denied a different clinic due to pregnancy, and I'm grateful they were able to help me!

Fantastic experience: Had 2 teeth that were hurting and needed to come out. Arrived as a walk-in and they got me in and taken care of. Staff was great, and the dentist was great as well. Returning for more work, and highly recommend.

Fantastic experience: Needed to have a tooth pulled that was causing me pain . They were so friendly and helpful and they made me very comfortable. So quick and really pain free I was in and out without the long waiting from normal doctor's offices. I highly recommend to anyone needing dental work done. Thanks to everyone who was there from the front desk to the doctor herself . Great job