Manassas Smiles
Information about Manassas Smiles
20110, Manassas
Opening hours
- sunday: (closed)
- monday: 8h-17h
- tuesday: 8h-18h
- wednesday: 8h-17h
- thursday: 8h-17h
- friday: 8h-14h
- saturday: (closed)
Manassas Smiles strives to provide the highest standard of dental care in a warm and friendly office environment. Our goal is to help you maintain, restore, or enhance your smile and gain a lifetime of dental health and well-being. New patients are welcome!
Our comment from Best Dentists Club about Manassas Smiles:
Manassas Smiles is a highly regarded dental clinic known for its exceptional patient care and a warm, welcoming environment. The dedicated team, led by Dr. Hassan, has earned praise for their professionalism, understanding nature, and commitment to providing top-notch dental services. Patients consistently remark on the friendly and approachable staff, ensuring everyone feels comfortable during their visits. Highlights from user experiences include:
- Friendly Staff: Many patients commented on the kindness and support they receive from the entire team, which significantly alleviates dental anxiety.
- Thorough Care: The dental procedures are described as thorough, with each visit designed to ensure patient comfort and satisfaction.
- Clean and Inviting Atmosphere: The clinic's cleanliness and modern facilities have been frequently highlighted, making the experience more enjoyable.
- Child-Friendly Environment: Families appreciate the attention given to younger patients, with engaging activities available to keep children entertained.
- Quick and Efficient Service: Many reviews mention the prompt service and excellent scheduling, allowing patients to be seen in a timely manner.
Overall, Manassas Smiles continues to receive strong recommendations from patients who appreciate the personalized attention and comprehensive dental treatment available at the practice. With a focus on patient comfort and care, it's no wonder this dental office has garnered such a loyal following.
Services and Treatments
Manassas Smiles: Reviews
Fantastic experience: Love this dentist. Office is top notch. Staff is very courteous and friendly and they practice all of the C19 precautions. Kristen was very knowledgeable and thorough and made me feel right at ease. I was equally impressed with the doctor. He was obviously an expert. Wish I'd found this place years ago. Highly recommend Manassas Smiles and their staff. I'll be using them again in the future. A+++ UPDATE: The above review was written years ago and I still go to Manassas Smiles. My new insurance doesn't work with them, but they're so good - I pay and go anyway. You can't beat this team. Friendly, professional and on top of their game. It's so nice to have a dentist/staff that you trust and know they'll take care of you. If you need a dentist - look no further. They can do it all because they're the best!!! (9-2025)
Thank you for recommending our office. We are very dedicated to keeping our patients and staff safe. Our team is delighted that you had an excellent visit.
Fantastic experience: I love all of the staff at Manassas smiles. They all make me and my family feel happy and welcomed. I always feel listened to and cared for.
We’re so happy to hear that our team at Manassas Smiles makes you and your family feel welcomed, cared for, and heard. Your trust and appreciation mean a lot to us, and we look forward to continuing to provide you with exceptional care!
Fantastic experience: Manassas Smiles is a very clean, friendly, and responsive place. Their staff is really skilled and sensitive to the needs of patients, both children and adults. They are very careful when cleaning my sensitive teeth and excellent at pain management if a procedure needs to be done. They don’t sell unnecessary procedures but are proactive in identifying developing issues. I just had another great visit!
Thank you for your kind words and for taking the time to share your experience with Manassas Smiles. We look forward to seeing you again soon!
Fantastic experience: Always a great experience. Staff is super friendly, and knowledgeable. Always feel so comfortable here, which is a huge plus when people don’t like going to the dentist as is. Stress free every time here
Thank you for the amazing 5-star review! We're thrilled you had a great experience with us. We look forward to seeing you again and feel free to reach out with any questions you have!
Fantastic experience: The staff there are all great, especially Walter who puts up with my lame jokes! Edit: Walter has moved on, but his replacement, Marissa, is awesome as well! I love my dentist :)
Thank you for taking the time to share your positive review with us!
Fantastic experience: Manassas Smiles has great employees. Everyone is very professional and the office is so comfortable. You feel welcome and the staff patiently answer all my questions and concerns. I’m so grateful for this Dental office my teeth & smile looks wonderful!! The Dentists are awesome!! Thank you so much!!
Thank you for your thoughtful review. Our team is always eager to know how we are doing!
- Manassas Smiles
Fantastic experience: I cannot say enough good things about Manassas smiles. Dr. Hassan is always very thorough and makes you feel comfortable. I have HORRIBLE dental anxiety and he takes his time and listens to your concerns. He is very gentle and gives you breaks if you need them. The front desk staff Marissa and Jackie are very welcoming and helpful. I cannot recommend Manassas smiles enough.
Fantastic experience: The work performed was top notch . The staff were very friendly and very professional. I have two filling done and was out within 30 minutes. Can’t say enough about the front desk staff, they are always friendly and get you checked in and out with a smile. This is a real good operation here, and I have been coming here now for about 10 years.
Thank you for your 5-Star review!
- Manassas Smiles
Fantastic experience: The staff at Manassas smiles, provide excellent quality care. From receptionist desk to the dental Hygienist(s). My teeth receive an excellent examination and dental care. Thank you for all you are doing to keep me in good oral health. Nice shout out to the dentist as well.i just want to say that this group dental hygienist provide meticulous oral care and answer all your questions. Dr. N. Hassan is a wonderful dentist that truly takes time out to make sure that I understand what is going on and answers my questions. Thank you team for all you do.
Have a great weekend MsCRK.
Fantastic experience: Great staff and clinicians ! Always willing to work with the patient and listen ☺️
We're excited to hear that your experience with us was positive. Our team strives to provide the highest quality care and comfort to every patient. We look forward to serving you again in the future!
Fantastic experience: Everyone was wonderful and I felt very comfortable there. Customer service is lovely and my dental hygienist/assistant was super sweet and we had a great conversation.
Thank you so much for your fantastic 5-star rating! Our team looks forward to continuing to care for your smile at Manassas Smiles!
Negative experience: we’ve always had a pleasant experience at this dentist until recently when I tried to get my brother an appointment using the same insurance as my mom who is a current patient uses to get his dental work done. I was told by your office manager Marissa that you guys now all of a sudden don’t take our insurance when you’ve been taking our insurance no problem for over a year now And then reached out to them to figure out the problem and instead the office manager wanted to argue in addition, the office manager calls my mom‘s phone back. My mom passes me the phone to speak with her as well as I came in the room with my mother as well where she also told Marissa that I had authorization to have the conversation and Marissa refused to have that conversation if you’re looking for great customer service this is not the dental practice for you. And yes, my mother authorized me to make this review
Hi Charrelle, thank you for sharing your concerns. We're sorry to hear about your recent experience. To protect patient privacy, we're unable to discuss details about insurance or appointments in a public forum. We encourage the policyholder to contact their insurance company directly to verify coverage for family members. We truly value all of our patients and wish you and your family the best in finding care that suits your needs.
Fantastic experience: Dr. Hassan is passionate and extremely professional. The staff is very courteous and this office has excellent customer service
Thank you for the 5-star review! We're overjoyed to know you had a wonderful experience at Manassas Smiles. See you on your next visit!
Fantastic experience: I’m a new patient who just moved to this area. I’m glad to have found this place. They are careful and made sure I was comfortable throughout the cleansing and filling process. I would recommend this place to others.
Fantastic experience: Very nice and understanding. I came with my three littles ones. They’re ages 1,2, and 3 years old. They turned on the tv for my daughter to watch while trying to do her exam. My youngest two cried when I left the waiting room. They gave them toys to make them feel better. One lady even brought my kid back to me. They all reassured me that the crying was okay. Overall just a nice place to bring your kids too.
Thank you for the 5-star rating and kind words about our practice. We're so happy you had a positive experience! We can't wait to welcome you back for another visit and keep caring for your smile.
Positive experience: First timer at this establishment and it has friendly staff that got me signed up , short wait and seen in no time .
Thank you for taking the time to share your feedback. We're pleased to hear that you had a positive experience overall. We're always looking for ways to improve our services, and your input is invaluable. We'll take your comments into consideration as we continue to strive for excellence in dental care.
Fantastic experience: Always friendly and timely service. Been going for years; I’ll be a permanent customer!
Thank you for the amazing 5-star review! We're thrilled you had a great experience with us. We look forward to seeing you again and feel free to reach out with any questions you have!
Negative experience: My son app was at 10:30 and without any explanation they don’t call us until 11:05 and they call us because I ask about it.
Fantastic experience: I have fantastic experience any time I visist this office, people are very kind and helpful and the most important dr Hassan is the best dentist I have ever visited I would highly recommend them to anyone looking for a dentist office
Thank you for the amazing 5-star review! We're thrilled you had a great experience with us. We look forward to seeing you again and feel free to reach out with any questions you have!
Fantastic experience: Friendly, efficient, and effective dental care. Well done as usual!
We're excited to hear that your experience with us was positive. Our team strives to provide the highest quality care and comfort to every patient. We look forward to serving you again in the future!
Fantastic experience: I enjoyed my visit to this dental clinic. The front end staff are very welcoming and friendly. The dental assistant (can’t remember her name) and Dr. Hassan attended to me when I visited. Both were friendly, professional and attentive to my needs. I highly recommend this dental clinic. I felt great by the time my service was completed . Thanks guys.
Thank you for your 5 star rating! Looking forward to serving you again.
Fantastic experience: We’re new to Manassas Smile, and we absolutely love everything about this dental clinic! From the moment you walk in, the front desk team is incredibly friendly and welcoming. They always go above and beyond to work with your schedule and make the process smooth and stress-free. The doctor and hygienist are very professional, attentive, and kind. They really take the time to listen to your concerns, explain everything clearly, and offer helpful advice. We feel confident and comfortable here, and we’re so glad we found this place. Highly recommend!
We're excited to hear that your experience with us was positive. Our team strives to provide the highest quality care and comfort to every patient. We look forward to serving you again in the future!
Fantastic experience: The staff was very friendly and accommodating to my 21 month olds first visit to the dentist!
Thank you for the 5-star review! We're overjoyed to know you had a wonderful experience at Manassas Smiles. See you on your next visit!
Fantastic experience: Great service! Really professional dental service with amazing staff.
Thank you for the 5-star rating and kind words about our practice. We're so happy you had a positive experience! We can't wait to welcome you back for another visit and keep caring for your smile.
Fantastic experience: Quick, gentle but thorough service. Staff is welcoming and helpful. Top notch!
Thank you for the amazing 5-star review! We're thrilled you had a great experience with us. We look forward to seeing you again and feel free to reach out with any questions you have!
Fantastic experience: Love coming to Manassas Smiles!! The staff, the ones working in your mouth & the ones behind the counter, are absolutely amazing. I hated going to the dentist until I found Manassas Smiles, and now I look forward to going in to see them.
Thank you for the amazing 5-star review! We're thrilled you had a great experience with us. We look forward to seeing you again and feel free to reach out with any questions you have!
Fantastic experience: I’m so happy I found Manassas Smiles. The doctor, staff and facility are top notch. They are very knowledgeable, friendly and accommodating. I’ve had to bring my two kids, 1 yr old and 2.5 yr old with me a few times and the staff was awesome. They were very patient and even offered to help play with my kids.
Thank you so much for your glowing review! We look forward to caring for you and your smile in the future at Manassas Smiles.
Fantastic experience: The staff is always kind and understanding, really flexible with scheduling, and the facility is spotless!
Thank you so much for your glowing review! We look forward to caring for you and your smile in the future at Manassas Smiles.
Fantastic experience: Contacted the office because I had tooth pain. The staff was very helpful and was able to squeeze me into their busy schedule to solve my issue quickly!
Thank you so much for your fantastic 5-star rating! Our team looks forward to continuing to care for your smile at Manassas Smiles!
Fantastic experience: We’ve been going to Manassas Smiles for years now and have a wonderful experience every time we have visited! Dr Hassan is the best dentist he is caring, gentle and only doing necessary work! The office is so well run, each chair has its own tv to help you relax. The hygienist are also very good and do a great job cleaning our teeth.
JJ , so nice of you to think of us and leave this kind review.
Fantastic experience: I called Manassas Smiles today as a new patient. I was having tooth pain and wanted to change to a new dentist closer to where live. They were able to get me in within the hour. The service was great and everyone was very friendly. I was very satisfied with the visit and will be going back to get my dental work done.
Thank you so much for your fantastic 5-star rating! Our team looks forward to continuing to care for your smile at Manassas Smiles!
Fantastic experience: Very friendly administrative , clinical and billing staff, everything was thoroughly explained with regard to treatment and payment options.
Thank you so much for your fantastic 5-star rating! Our team looks forward to continuing to care for your smile at Manassas Smiles!
Fantastic experience: Friendly, kind and efficient. Over the phone and in person everyone was thorough, helpful, and informative. I left with a care plan that was clearly explained to me and felt great!
Thank you for the amazing 5-star review! We're thrilled you had a great experience with us. We look forward to seeing you again and feel free to reach out with any questions you have!
Fantastic experience: Wonderful staff! They all helped me conquer my fear for going to the dentist. They did an amazing job
Thank you so much for your glowing review! We look forward to caring for you and your smile in the future at Manassas Smiles.
Fantastic experience: excellent service everyone Well done especially Dr. Hassan
Thank you for the 5-star rating and kind words about our practice. We're so happy you had a positive experience! We can't wait to welcome you back for another visit and keep caring for your smile.
Fantastic experience: Everyone here is really, really nice & I’ve gotten timely care during each visit. There was a mixup on their end with my first appt but they were really apologetic and accommodating. I’d recommend for anyone hesitant about visiting a dentist! The calm and kind atmosphere is very comfortable
Thank you for the amazing 5-star review! We're thrilled you had a great experience with us. We look forward to seeing you again and feel free to reach out with any questions you have!
Fantastic experience: I enjoy coming to this location for my dental treatments. The staff members are GREAT and VERY HELPFUL. Staff always makes you feel welcomed when you arrive. I would highly recommend this location!
Thank you for the 5-star review! We're overjoyed to know you had a wonderful experience at Manassas Smiles. See you on your next visit!
Fantastic experience: Staff were professional and empathetic towards my dental needs. Would recommend for great service.
Thank you for the amazing 5-star review! We're thrilled you had a great experience with us. We look forward to seeing you again and feel free to reach out with any questions you have!
Fantastic experience: I had a great experience. The office is clean, staff is very welcoming and thorough with their services.
Thank you for sharing your positive experience! We’re delighted to hear that our team made your first visit a great one and that you felt the friendliness and transparency we strive for. It’s wonderful knowing our doctors could provide thorough care. We look forward to welcoming you back!
Fantastic experience: I love going to Manassas Smiles. Their staff know me by name when I come in, and they always have smiles on their faces. I used to put off going to the dentist and hated yearly check ups, but going to Manassas Smiles has turned those visits into something I no longer dread. They are so patient with me and never make me feel like an inconvenience - even when I probably am due to nerves haha! I have even fallen asleep a few times during my visits which just goes to show how comfortable they make you feel there. I moved further away and I still make the drive to Manassas Smiles because I couldn’t imagine going anywhere else! They are truly the best.
Thank you so much for your heartfelt review! We’re honored to be considered the best dental office you’ve ever visited, and it’s wonderful to know that Dr. Hassan, our hygienists, and front desk team made you feel supported and cared for throughout your visit. We completely understand the nerves, and we're thrilled we could help make the experience a positive one. We’re here for you whenever you need us!
Fantastic experience: I love my experience today!! People are very friendly Especially the people that see me today is the best !! Thank you Manassas Smiles.
Thank you for the 5-star rating and kind words about our practice. We're so happy you had a positive experience! We can't wait to welcome you back for another visit and keep caring for your smile.
Fantastic experience: I’ve been coming to Manassas Smiles for a couple of years now and the service is always top notch. From the front desk to the dentists and doctors. I’ve never had a bad experience with them. Thank you for providing such great service and always making me feel welcomed and appreciated.
Thank you for your positive rating!
Fantastic experience: Love the doctors and staff!!! The nicest people and really take care of their patients. I’m not even sure when I started going to Manassas Smiles… I think it was back in 2019. I have since moved to another state, and will still drive to Virginia because I love this dentist office. I am a younger looking 45-year-old… And a lot of people think I lie about my age, and I know it’s because of my beautiful teeth. I’m just kidding. I love this dentist office and I recommended to anyone who is looking for really customer, friendly staff, and an even better group of individuals who work on your teeth.
We love our patients and reviews like this put a smile on the teams face. Thank you April.
Fantastic experience: This dental practice is the best..always pleasant and competent. The front office is staffed by very pleasant and skilled administrators who call and keep appointments flowing as well as manage insurance questions and billing. My dental hygienist is wonderful and has helped me better understand how to maintain my oral hygiene. Dr. Hassan has always taken the time to ensure my dental health is a top priority and to provide the most current dental advice. I highly recommend Manassas Smiles.
Thank you for recommending us. We are very happy to hear that you enjoy visiting our office.
- Manassas Smiles
Fantastic experience: Great dentist and staff. They are friendly, knowledgeable, and honest!
Thank you for the amazing 5-star review! We're thrilled you had a great experience with us. We look forward to seeing you again and feel free to reach out with any questions you have!
Fantastic experience: I had a fantastic experience. From the moment I walked in, the staff was welcoming, professional, and made me feel at ease. The office was clean and well-organized, creating a comfortable atmosphere. The doctor was thorough, gentle, and took the time to explain everything clearly. They made sure I was comfortable throughout my visit, and I truly appreciate their attention to detail and patient-centered care. The entire team was friendly and efficient, making the whole process smooth and stress-free.
Thank you for the 5-star rating and kind words about our practice. We're so happy you had a positive experience! We can't wait to welcome you back for another visit and keep caring for your smile.
Fantastic experience: This was my first time coming to Manassas smiles and I cannot emphasize enough how great this practice is. They are extremely professional, attentive, and dedicated. I would highly recommend this practice to anyone who needs a dentist around the Manassas area.
Thank you for the 5-star review! We're overjoyed to know you had a wonderful experience at Manassas Smiles. See you on your next visit!
Fantastic experience: The office is beautiful and clean, with a lot of space. Everyone there, from the office staff to the doctor, was extremely kind and discussed every option with me. I will definitely be returning and will recommend Manassas Smiles to everyone! Thank you so much.
Thank you for the amazing 5-star review! We're thrilled you had a great experience with us. We look forward to seeing you again and feel free to reach out with any questions you have!
Fantastic experience: Very efficient, knowledgeable, helpful and friendly staff. Took me right on time for my appointment. Clean, modern, roomy office. Dentist correctly diagnosed my problems. Could use more comfortable chairs in the waiting room.
Thank you for the 5-star review! We're overjoyed to know you had a wonderful experience at Manassas Smiles. See you on your next visit!
Fantastic experience: Every time I go to see Dr. Hassan for treatment it’s always comfort and the maximum amount of support. I am really thankful I found a place that is understanding and caring. I have dental anxiety and I’m more than comfortable here. I love all the staff, they are always friendly. I definitely recommend this office for any dental treatments. They will take care of your dental needs and excel while doing it.
Thank you for the awesome review! We are happy to hear such positive feedback and so happy you feel comfortable with our office :)
Fantastic experience: For years, Dr. Hassan has been our trusted family dentist, consistently providing personalized treatment options to meet our needs. During a recent emergency visit, the accommodating staff promptly addressed the issue and ensured our comfort throughout the process. This friendly, skilled team goes above and beyond to assist with appointments, and the dental hygienists provide exceptional cleanings.
We're excited to hear that your experience with us was positive. Our team strives to provide the highest quality care and comfort to every patient. We look forward to serving you again in the future!
Fantastic experience: The entire staff was very kind and I especially appreciated the doctor and dental hygienist answering all my questions. Thank you all, for helping me take care of my teeth.
Thank you for the 5-star review! We're overjoyed to know you had a wonderful experience at Manassas Smiles. See you on your next visit!
Fantastic experience: I have been going to this dental practice for many years. I have never had a bad experience. The staff are very friendly. The dental assistants are gentle and listen to any concerns you may have. Mine is a gagging reflex so they are quick and patient with me. The dentists always explain every procedure to you and willingly answer any questions. I have never had to wait more than 5-10 minutes. Lastly the front office staff are amazing. Make an appointment and you will understand why I love this dentist office.
Fantastic experience: Great employees! Super nice & although I was nervous, they explained everything that was happening & going on with my tooth very clearly so I knew what exactly was going on. Very transparent about my treatment, costs, & what they would be doing through every step of the way. Very patient as well. Highly recommend this dentist office! ⭐️⭐️⭐️⭐️⭐️
Thank you for the amazing 5-star review! We're thrilled you had a great experience with us. We look forward to seeing you again and feel free to reach out with any questions you have!
Fantastic experience: Very honest and reliable services. Fair pricing and quality work done. Have been going for seven years.
Thank you for the 5-star rating and kind words about our practice. We're so happy you had a positive experience! We can't wait to welcome you back for another visit and keep caring for your smile.
Fantastic experience: The Front Desk Duo - Marissa and Teresa are the best! They are friendly and personable and make every visit pleasant. The Drs are great as well Everyone makes my “Young” Mother feel at ease and take their time explaining everything to her so that she understands the appointment and what’s being done. XO
Thank you for the 5-star review! We're overjoyed to know you had a wonderful experience at Manassas Smiles. See you on your next visit!
Fantastic experience: Every visit is great from start to finish. They managed to take care of my whole family, even on a Saturday, which is awesome. I really appreciate their hours, the friendly staff, and all the technology they offered in the office. We loved their top-notch products, and the kids got cool treats along with a special free cavity photo boost. The waiting room is a hit with the TVs, iPads, and fun puzzles, keeping the kids entertained. And, I was entertained too; I got to watch my favorite show while they handled my cleaning and completely forgot about any discomfort—nice and relaxing. The dentists really know their job and are very thorough. I’m thankful for everything! UPDATE ————— As of January 30, 2025, I still feel the same way and trust them completely for my family’s regular checkups as well as for cosmetic work. They always treat me with care and take my concerns seriously, doing an amazing job every time. Lastly the reason for my last visit was cosmetic. I am sharing a before and after which speaks more than words! Thank you Manassas Smiles! See you in a few weeks.
Thanks Marisol, we try to make dentistry convenient for everyone in the family so you dont have to make multiple visits.
Fantastic experience: I had a wonderful experience with Manassas Smiles. Everyone I came in contact with was very helpful and friendly. From Walter, the secretary, the hygienist, May?, doing a great job cleaning my teeth. I had some questions/concerns about my night guard that I use. The dentist, Dr. Hassan took his time to answer my questions/concerns that I had. Awesome service! I will recommend this dental office to anyone needing a dentist.
Thank you for your wonderful feedback. Our team is very happy that you had an exceptional visit with us!
Fantastic experience: Always a good experience going to this dentist. I appreciate the appointment reminders, and they are very professional and helpful whether I’m there for just a cleaning or something more.
Thank you for your positive review! We’re so glad to hear that you consistently have a good experience with us. We’re happy that the appointment reminders and our team’s professionalism are helpful to you.
Fantastic experience: I’ve been going to this dentist office for a few years now. They’ve taken very good care of my teeth and provide good customer service. I also like having the TV screens to watch something while they work on me. Highly recommend!
Thank you for your wonderful review! We’re so glad to hear that you’ve had great experiences with both our care and customer service. We love knowing that the TV screens made your visit even more comfortable. Your recommendation means the world to us, and we look forward to continuing to care for you!
Fantastic experience: Dr Hassan always does a great job at making the client feel comfortable and doing an excellent job on any repairs or tooth work.
Thank you for your wonderful feedback! We’re thrilled to hear that Dr. Hassan consistently provides excellent care and helps make you feel comfortable during your visits. Your trust in his work means so much to us!
Fantastic experience: Very efficient very honest they explain all billing very clearly the doctors are so good had a root canal pain was minimum never thought that was possible A class dental group I have seen in last 30 years thank you team
Thank you for such a glowing review! We’re thrilled to hear that you had a positive experience with our team. Clear communication and efficient, honest care are what we strive for, and it’s wonderful to know that we exceeded your expectations. Your kind words mean so much, and we’re honored to be your dental group of choice. Thank you for trusting us with your care!
Fantastic experience: As soon as I walked into the office(for the first time), I was greeted by a friendly receptionist who made me feel right at home. When it came time for the crown procedure, Dr. Hassan was gentle and precise. I appreciated that each person took time to explain each step along the way. The process itself was surprisingly quick and painless.
Thank you for your fantastic review! We’re so glad to hear that our friendly receptionist made you feel welcome and that Dr. Hassan’s gentle and precise care made your visit such a positive experience. It’s wonderful to know that our team took the time to explain everything and made the process quick and painless for you.
Fantastic experience: The whole staff is friendly, compassionate, helpful, understanding and much more. They go out of their way to help me. I recommend them to everyone. My brother goes there now. They are the best.
We’re thrilled to hear that our team’s friendliness, compassion, and dedication made such a positive impression. Going out of our way to help is what we strive for, and your recommendation means the world to us. We look forward to continuing to provide you with exceptional care!
Fantastic experience: The best dental experience that I have had to date. I have PTSD from a traumatic dental experience as a child so going to the dentist is an anxiety filled experience for me up until now. From the moment I walked into the office the staff was so nice and supportive. They completly put me at ease. This support continued through the entire experience including Dr. Hassan. I strongly recommend this dental practice to anyone looking for quality dental care.
Thank you so much for your wonderful review! We’re thrilled to hear that our team made you feel comfortable and supported from start to finish, and that Dr. Hassan provided the quality care you deserve. Your recommendation truly means the world to us, and we look forward to being here for all your future dental needs!
Fantastic experience: REPOSTING 12.24: I have been going here for years, my family as well. Always greeted with a smile! Staff is friendly, young and knowledgeable about what they do. Office is clean and well presented, equipment the latest out there. They make you comfortable while they take care of you. This is a model for dental offices to follow for the dental office experience you want to have! I recommend Dr. Hassan and his staff for your dental needs! Happy to say that this is still true. Excellent, friendly and knowledgeable staff from front desk to the dentist chair. Highly recommend!
Thank you for your thoughtful review! We are very happy that you enjoy visiting us.
- Manassas Smiles
Positive experience: Overall satisfaction, however there was one issue that should be addressed. My visit was near the end of an extraction followed by an implant procedure that started in late October/early November of 2023. When advised of the cost/treatment plan I was only informed of the costs of the extraction, bone graft and soft tissue repair, not the total cost of the impressions, permanent tooth construction and replacement procedure. Upon arrival for my appointment I was presented with a second treatment plan and the associated cost. Needless to say that was a shock as I was under the impression that I had paid for the entire procedure back in October. While I am not saying that if presented with the full “out the door” costs originally I would have made a different decision, it would have been beneficial for budgeting to know the full cost.
Thank you for reviewing our office! We strive to provide excellent patient care.
Fantastic experience: I haven’t went to a dentist in 3 years because it’s a very traumatic thing for me , I realized last week I had my 2 wisdom teeth growing out and they did not look good , I called them and they scheduled me in within a few days for extraction…. I called several places and looked at the reviews… this place was the most affordable of them all with over all good reviews. And the experience was great every one from front desk to the assistant to the actual Dr were super nice and all explained to me everything and made sure I was comfortable. The process was painless and quick. . . Such a great team…
Thank you for your amazing review! We’re so happy to hear that your experience with our entire team, from the front desk to the doctor, was positive and that you felt well-informed and comfortable throughout your visit. Providing quick and painless care is always our goal, and your kind words mean the world to us!
Fantastic experience: I have been coming to manassas smiles for a few years now maybe more and sense then it has only been a great experience! I love the atmosphere, but also just the design of the place itself. I started my Invisalign treatment with them and the process has been super easy and comfortable! They constantly make sure I’m happy with the outlook and make changes to suit me, which I appreciate a lot! Manassas smiles is a great dentist, but also a great environment for everyone! Highly recommend!!!
Thank you for your incredible review! We’re thrilled to hear that you’re enjoying your experience with us and that our atmosphere and design have made such a positive impression. Your comfort and satisfaction are our priorities, and we’re so glad we’ve met your expectations. Thank you for recommending us—we’re grateful to have you as part of our dental family!
Negative experience: Been going to this practice for a few years and spent quite a bit of money and only now did I realize what a mistake I've made all this time. To make things simple and straight to the point, main Doc recommended i took all my 4 wisdom teeth taken out because I had bitting problems and it was hard to clean them also (never heard this before at the othe practices) but I still moved forward and took at least two of them out to try things out and oh boy did I regret it. I was in so much pain, discomfort and couldn't even eat properly for roughly 3-4 months after. I called the office a couple of times during this time frame and all I would get was a "it will heal and get better", but it was always the same until it finally and slowly faded away after 4 months. I then went back again to my general check up and no one bothered to ask how I was feeling, they just wanted to do their general work and then the doc came in again and said, "all looks good, let's do the other two now". To that, I was like, no way, i need a break and besides, I was not having any issues with my teeth. I left time pass by and finally decided to schedule getting my other two wisdom teeth taken out but before I did that, the hygienist out of now where came out and said I had 2 cavities. First of all, Never in my life did I have amy cavities, second, I don't eat sweets like that at all, third, I could not see anything on those X-rays and 4th, when I spoke to the front desk and told them I was in shock because of the fact that I had never had any cavities before and I don't eat sweets like that, all she did was laugh at me, instead of treating the issue with respect or at least not bring up a smart comment. Anyway, went in a bout 3 weeks ago, took care of the "2" cavities, trusted them blindly, but for some reason things didn't feel right since the beginning. Doctor came in and applied the numbing swab liquid for approximately 10 seconds and then went straight in with 2 shots of anesthesia. He then proceeded with tools etc, to start filing down my molar aggressively to the point it started hurting pretty bad, he then gave 3-4 more shots of anesthesia and at that point my whole face and even brain were pretty numb to feel anything. He proceeded very aggressively and then his assistant finished the rest and while it took a while to get the fillings properly set, he finally got it all done and went home after that. 3 weeks later, my gums are hurting pretty bad, bleeding some times and then overtime I eat, food now goes in between my molars and I two my gum. Never, NEVER, did I have this issue before, nore pain, nor cavities at all!! This came out of nowhere, even when my teeth apparently were in perfect shape, according their hygienist, I was very shook when they said I had two cavities out of nowhere but I decided to trust them once again. 3 weeks into this with lots of pain, I called once and they said the pain would go away and things would back to normal soon. Honestly, after reading all the negative reviews which they've done a pretty good of hiding by the way, i now realize that I have trusted a very dishonest dentist firm all these years and I will never be going back to them!!! People, do yourselves a favor and read their negative reviews, they are there and they are hidden for a reasonable!
Our goal is to always provide top-quality care and service. We would appreciate the opportunity to discuss your concerns further and work toward a positive resolution. Please contact us at (703) 335-1020. Thank you.
Fantastic experience: Staff members very friendly and helpful. Went in for tooth pain, needed two wisdom teeth pulled, procedure went very well, dentist was very gentle and reassuring.
Thank you so much for sharing your experience! We’re glad to hear that our team was friendly and helpful and that your visit went smoothly.
Fantastic experience: My daughter who is 3 yrs old had an amazing experience here. A special thank you to Stephanie. She made my daughter's first dental experience a fun and beautiful experience. I will for sure be bringing her back for all her future visits.
We are truly happy that your daughter enjoyed her visit with us! We will be sure to share your feedback with Stephanie.
Fantastic experience: I’ve been going to Manassass Smiles for a few years now and have had everything from routine cleanings to fillings and wisdom teeth removal. The whole staff is extremely kind and friendly. They always remember my name when I walk in. During my most recent filling I had a small anxiety attack as we started and the Dental Assistant, Stephanie, was so supportive and helped me breathe through it. Walter at the front desk also checked in on me as I was closing out. I’m so grateful for the wonderful people in the office.
Thank you for your wonderful feedback! We are very happy that you had a wonderful experience with us!
Fantastic experience: Manassas Smiles has been our dentist for the past four years. As one with anxiety when it comes to seeing the dentist, Doc and his team do a fantastic job keeping myself at ease. There is no pressure and the staff is very supportive. If you are looking for a new dentist, I strongly recommend giving them a try.
Thank you for your kind words! We are delighted that you enjoy visiting us!
Negative experience: Staff is great and they did a good job with my cleaning. But, Everytime I come on there is something new with my teeth. I was told I have a cavity and it was a best case / worst case situation. Best case is it is 2 fillings for $89. Worst case root canal for one tooth $1200. But they have to go into the tooth to decide. From my understanding X rays should show how deep the cavity is and decide based off of that. I have never had a dentist have to open my tooth to decide on a filling. This is the second time also. First time they said the same thing but they just shaved my tooth down a applied a crown with out even discussing if it was a filling or a crown doctor just showed me the picture of my tooth fully shaved down almost to the nerve and said the cavity was deep so I paid $770 instead of $89. I have been going here for a over a year but I've lost my trust in this place.
Thank you for your feedback Justin. X-rays are a great tool but do not show exactly where a nerve ends or a cavity begins. This is because it requires 30% of demineralization to take place for it show up on an xray. This is why patients who have an acute infection and swelling show no signs of infection on an xray. Most teeth go through the same exact process of cavity development and maturation starting from a small cavity, medium cavity, large cavity that can end up needing a crown, even larger cavity that gets close to or into the nerve needing a root canal, and finally extraction phase. The only difference between a filling and crown is time and progression. This is consistent with what you described. We believe it’s important for patients to know possible outcome/complications of any treatment BEFORE the treatment is rendered. We do not proceed with any treatment unless we have gone over it and discussed the possible outcome and costs. Looking into your account we have not rendered any treatment to you without discussing the treatment and giving you the signed copy. I hope you find this information helpful and if you have any questions please feel free to reach out to our office at 703-335-1020.
Fantastic experience: Manassas Smiles is an excellent place to go for Dental work. I have been only a few times within the last month & I am so impressed. The customer service is superb. Everyone is professional & friendly, always greeting with a smile. Attention to details when doing estimates or scheduling is outstanding. Dr. Hassad is my dentist & I would not hesitate to recommend him to others. He is extremely efficient at his job & cares about what treatment you desire. More importantly, he is all about the health of your teeth. I am so glad I found Manassas Smiles & will continue to travel from afar.
Thank you kindly for your thoughtful review!
- Manassas Smiles
Fantastic experience: I absolutely love the staff and the doctor! It’s always smiles and good humor coming in. I have high anxiety from a childhood traumatic experience. The staff and doctor takes that into account and does everything to make me feel comfortable. All of my procedures have been painless, including root canals. I will only come to this office. I highly recommend this office
Thank you for such a joyful review! We’re so glad that our team’s smiles and good humor have made your visits enjoyable. It’s fantastic to hear you feel so positively about our office, and your recommendation means a lot to us. We look forward to seeing you again soon!
Fantastic experience: As always the staff and Dr. Hassan were exceptional. Not only was my problem taken care of effectively and the work exceptional but equally important, all the people who work there are warm, inviting human beings. Just one of the best businesses, period.
Thank you for your wonderful review! We're thrilled to hear that you had an exceptional experience with our team. We strive to provide not only top-notch dental care but also a warm and welcoming atmosphere. We appreciate your kind words and look forward to serving you again!
Fantastic experience: Beautiful office. Very friendly front desk staff willing to work with us to find appointments that best fit our busy lives. Shout out to Walter! My hygienist was kind, thorough, and as gentle as possible. The dentist was also very kind as well as educational regarding my exam and plan of care. I highly recommend this dentist office!
Our office appreciates this kind review! We are glad that we were able to meet your needs in a timely fashion.
Fantastic experience: Always a great experience! The office is very kid-friendly with TVs, toys, and toothbrushes available at the end of each visit. The staff is incredibly well trained. I personally suffer from dental anxiety, but they always manage to calm me down and make the experience stress-free. Highly recommend!
Thank you so much for your kind words! We're thrilled to hear that our kid-friendly environment and caring team help make your visits stress-free. It's always our goal to ensure every patient feels comfortable, especially those with dental anxiety. We appreciate your recommendation and look forward to seeing you at your next appointment!
Fantastic experience: I have had nothing but great experiences at Manassas Smiles. I have been a patient the past four years and I continue to be pleased with the care and services I’ve receive from all the staff. Dr. Hassen is so nice and provides excellent care. The services are thorough and I could not be happier.
We are very happy that you had an excellent visit! Thank you for providing your feedback with us.
Fantastic experience: Manassas Smiles is the best. Everyone that works here is so friendly. Dr. Hassan is so wonderful and sweet. All I have to say is great things about this place. I do recommend Manassas Smiles to my friends and family. I will never change this place. I love coming here
Awww, we love seeing reviews like yours. See you next time Karen.
Fantastic experience: Manassas Smiles is such a very easy going place! Everyone there is so sweet from the Dentist’s, Dental Assistants & Front Desk! I’ve always had so much anxiety going to the dentist but with Manassas Smile’s that all goes away! Such a comfortable and friendly environment for anyone! They’re all so helpful and kind! :) So, if you are looking for a dental place, Manassas Smiles is the place to go!!
Thank you so much for your kind words! We're thrilled to hear that you had a comfortable and positive experience with us. Our team at Manassas Smiles is dedicated to providing the best care and a friendly environment for our patients. We look forward to seeing you again soon!
Fantastic experience: Great place for your dental needs. The staff is so friendly. They make you feel comfortable . They are very organized . I highly recommend Manassas Smiles
Thank you for the wonderful review! We're delighted to hear that you had such a positive experience with our friendly and organized team. Your recommendation means a lot to us!
Fantastic experience: My experience was amazing the whole staff and doctor were very professional and welcoming. I do not like going to the Dentist hence I need a lot of work done. The staff and doctor were not judgmental they took the time to sit down and talk to me with patience and kindness and I am very appreciative.
We are delighted to hear that you enjoyed your visit with us!
- Manassas Smiles
Fantastic experience: If I could, I would give them 10 Stars. From the moment I walked in everyone was so nice and welcoming, from the receptionist, to the office manager, to the Dentist and the specialist that worked on my teeth! Best Dentist in Manassas hands down! If you’re looking for a GREAT Dentist in Manassas, this is the place to go to!
Thank you so much for your kind words! We're thrilled to hear you had such a positive experience with our team. Your feedback truly means the world to us. We look forward to seeing you again soon!
Fantastic experience: I had an excellent experience with Manassas Smiles dental practice! The receptionist provided exceptional customer service and they were able to see me the same day as I was in pain. Dr. Hassan's through explanation of the root canal procedure and team's dedication to ensure my comfort speaks volume about their professionalism and care.
Thank you for sharing your positive experience! We're glad our team provided excellent care and comfort. We look forward to serving you again!
Fantastic experience: From cleanliness, customer service, timeliness, and pricing/packages, my expectations and experience were above and beyond. This will most definitely be my new office. Special shoutout to Tameka and her kindness and relaying all information needed to me.
Thank you so much for your wonderful feedback! We're delighted that you had such a positive experience with us, and we're thrilled to welcome you as a new member of our dental family. See you at your next appointment!
Fantastic experience: My routine cleaning and checkup went very smoothly. The hygienist was very nice and was thorough in her cleaning my teeth. The required x-rays were done very expediently. I would recommend Manassas Smiles to anyone looking for a local dentist that treats people so kindly.
Thank you for your positive rating!
- Manassas Smiles
Negative experience: My husband had a terrible experience with this dentist. He had to have a lot of work done and the procedure was rushed and they were not concerned with his comfort at all. In the end they were so disrespectful. It seriously concerns me that this is the way they handle patients. I would not recommend.
Hi Catherine,
We are sorry you feel that you way. We have taken the time to respond to your husbands recent post . Unfortunately, we do not respond well to patients raising their voice at the doctor and staff demanding narcotics and refusing to pay if they don’t get them. We wish you both the best . If you have any questions you can reach the office at 703-335-1020.
Negative experience: To start off, they filled me with a treatment plan worth thousands of dollars; okay, no big deal. Then they start to deviate from the treatment plan: horrible communication. The best person at communicating what was going on to me was the person who was taking my payment, and even then there was communication errors between him and Dr. Hassan. Dr Hassan did not seem to care about how I felt, as I had paid for nitrous due to my anxiety of dentists, and he was ready to stick me with a local anesthetic without giving me the nitrous I paid for, due to anxiety. again bad communication. Before I had a surgery extracting LITERALLY every bottom tooth in my mouth, they had already had the prescriptions written up and I had already been asked to pay. Before he started extracting my teeth, I said I said I had concerns about the prescriptions, his response and this is a direct quote "Don't worry about that we will give you more or less whatever you need let's just get this done first". Of course after the procedure , he said "you are starting to sound like a drug seeker" because I asked for something stronger, since I already take ibuprofen and tylenol. I need to sleep to work and provide for my family. He said he was going to call in something for me that he doesn't call in for anyone else, a narcotic similar to vicodin that would actually help, telling me the medley of Ibuprofen, tylenol, and (something I can't remember, but he never actually prescribed it) would help, and something else. The "strong narcotic" that I could have just in-case was just an NSAID and I received no ibuprofen or tylenol. Another thing about the 1400$ procedure was that he took two top teeth that he never communicated to me what we were doing. He took two of my top teeth out before I could say anything or realize what happened. It was clear that he only wanted the money, so he rushed the procedure of extracting all my teeth, putting in temporary dentures, giving me NO instructions on how to use them, take care of them or even take them out. So basically, they had lied, done procedures that I never verbally agreed to, the doctor did NOT communicate with me at all, and when I tried to he was so rushed I was brushed aside. After my botched treatment due to lack of communication, he makes sure not to take care of my pain. When I eventually brought up that I didn't think I should have to pay since I mentioned my concerns before he started that he said he would address, he got unusually angry, and called me a "drug seeker" which was completely unnaceptable. I stayed calm, told him that was not ok, he realized he was getting angry and tried to remedy the situation. He then wrote me a prescription for "Ketorolac" , an NSAID; I told him it doesn't have to be a narcotic, just something that WORKS, and that he can look through my prescription history because I never get painkillers for anything; so if I ask for them, I need them. He told me he wrote me something that is a narcotic that he believes work even stronger than vicodin. This was a lie. I am on all my prescriptions right now and it barely takes the edge off. The pain is only getting worse and worse as the night progresses, and I can only pray I get sleep. I have had wisdom teeth taken out, I have had many different dental proedures, and so far this has been the most painful. I know I already repeated myself a couple time in this long review, but I cannot stress how horrible the experience was today, it is enough to scar someone to never want to see a dentist again. I honestly do not know if I can ever trust a dentist again after being lied to repeatedly by Dr. Hasan, who I had a thought was going to treat me like a patient, not a cash pinata. This is going to set me back years, not knowing who I can trust. I apologize for any repetition in this review, it was the worst possible experience possible. I wish he would be held accountable for this. Edit: 5AM, No sleep, no 40 hour week, Can barely move my tongue. Thanks Dr. Hassan! Traumatizing experience. Don't trust botted reviews.
Thank you Adam for taking the time to review us. Your feedback is important to us as we strive to provide the best care possible. It looks like you did receive nitrous for your visit as per your request. Im sorry you feel like that your questions were not answered. We went over the treatment which included all the procedures that were to be done and was signed.
Every step was taken to ensure you were comfortable during the procedure and were questioned periodically to check up on you to make sure you were okay to which you responded favorably. For invasive procedures we provide the same pain control whether for extractions or root canals; and this has been more than sufficient for the majority of patients. We do not respond favorably to patients who get upset and demand narcotics and say they refuse to pay if they don’t receive their narcotics. Despite this, you were provided something additional to aid in pain control that was a good alternative.
Please feel free to reach to the office at 703-335-1020 if you require any further assistance.
Fantastic experience: The staff is amazing. Dr Hassan is one of the few dentist that really care about patients, he is very conservative about treatments and cares about patient expectations. thank you.
Thank you for your kind words! We're thrilled to hear about your positive experience with our staff . We're glad to meet your expectations and look forward to serving you again.
Fantastic experience: I went here for the first time a few days ago and everyone was so nice. The staff at the front desk seemed to know most of their clients by name which was really sweet to see. The hygienist did a great job at cleaning my teeth and was very helpful. I definitely recommend Manassas Smiles!
We're thrilled to hear about your positive experience at Manassas Smiles! It's our pleasure to welcome new faces into our dental family, and we're glad you felt the warmth of our community. We look forward to seeing you again soon!
Positive experience: I went in to get a cleaning and had told them when I made the appointment that I chipped a tooth. I get there and get my cleaning, which was pretty good. There was some confusion about who was going to polish my teeth, but after I asked them about doing it, that happened. Nothing was said about fixing my tooth. I had to talk with the lady at the front and she didn’t schedule enough time and oh, there it is in the notes about the chip. So, let’s schedule another appointment for that! Usually this place is pretty good. I like the dentist, he does a good job. When I talk with Walter at the front desk there usually isn’t any confusion. I will for sure be dealing with him from now on if I can and not the ladies!
Thank you for sharing your experience with us. We apologize for any confusion during your visit and the oversight regarding your chipped tooth. We're glad to hear your cleaning went well, and we appreciate your understanding. Your feedback is invaluable as it helps us improve our services. We look forward to seeing you again, please don't hesitate to reach out.
Fantastic experience: Dr. Hassan is the best dentist I’ve ever had. His bedside manner is patient, kind and sincerely caring. His dentistry work is top notch and thorough.
Thank you for your wonderful review! We're thrilled to hear about your positive experience with Dr. Hassan at Manassas Smiles. It's our priority to provide patient, kind, and top-notch dental care. Your feedback is greatly appreciated and we look forward to continuing to serve your dental needs.
Positive experience: Pam was the hygienist this time. She is extremely thorough, explains what she is doing, and make recommendations on what to do to improve my mouth hygiene. I understand she needs the light she uses to see better and keep her body aligned, but it is extremely bright and makes you keep your eyes closed constantly to protect yourself from being blinded. Providing darker sunglasses or a cloth over the glasses would help!
Thank you for your positive feedback and helpful suggestion regarding the brightness of the light during your cleaning. We're glad to hear about your thorough experience, and we'll certainly consider your recommendation for darker sunglasses or a protective cloth to enhance patient comfort. We appreciate you taking the time to share your thoughts with us, and we look forward to making your next visit even more comfortable at Manassas Smiles.
Fantastic experience: I always receive excellent service AND support whenever I go here for an appointment. I have severe dentophobia, but all the people at Manassas Smiles make me feel comfortable and welcomed and as at ease as possible, every time. As long as I live within driving distance of this office, I will not go anywhere else!
Thank you so much for your kind words and for choosing Manassas Smiles. We're truly honored to have made a positive impact on your dental experiences, especially considering your concerns with dentophobia. We look forward to serving you for many years to come!
Fantastic experience: Dr. Hassan and staff are amazing! So glad I picked this practice! I have dental anxiety and the entire staff was so accommodating and made my dental work much easier, would give 10 stars if I could!
Thank you so much for the kind words Shafaq :) We are happy to hear you had a comfortable experience with us! - Manassas Smiles
Negative experience: My partner came back from a cavity filling appointment shaking from the pain she was in throughout today’s procedure. Despite telling the dentist multiple times that she was in pain, local anesthesia was injected into the same areas in the cheek (not the gums—I’m not a dentist, but every filling I’ve had there was certainly at least some anesthesia injected into the gums) over and over. Currently, her tongue is badly bitten and she’s numb all the way up to her eyes but there is not a bit of numbness in her teeth. I would strongly recommend going anywhere else for your dental work, because this was truly an unacceptable (and decently traumatic) experience, and I’m incredibly angry on her behalf.
I'm truly sorry to hear about your partner's distressing experience at our clinic. Patient comfort and safety are our top priorities, and what you've described is far from the standard of care we strive to provide. We would like to learn more about this incident and ensure it is properly addressed. Your feedback is invaluable in helping us improve and prevent such occurrences in the future. Thank you for bringing this to our attention.
Negative experience: The main reason for this review is the conversation I had with their account specialist (or whatever her title is) this morning. Zero professionalism. Zero respect for the patient. She was raising her voice and interrupting me the whole time and yelled in the end (I've never been yelled at at a doctor's office) "I hope you'll find a better office". When I told her their dentists were always late for the appointments she said "Sorry, you are not the only patient here", and "Dentists are late in all offices." What is the point of making appointments then if they don't respect time? And to answer your comments, lady accountant - I know offices where doctors are on time and care enough to come in on their day off to help their patients. You, however, will never understand this level of compassion. Now some extra details. Every single time I go to the office, I wait for their dentists for over an hour. I saw 2 different dentists, including Dr. Hassan, and both are always late. I take time off of work to go there, I come on time and I expect the same respect in return. I understand they can ba late once, but every single time?? Two times I had an 8am appointment with them, and both times the dentist walked into the office when I was already there. The fact that they do not respect patients' time is enough to never come back to this office. One time their dentist was explaining to me about cracked teeth and literally said "Google it" Wow. I paid for my visit to be directed to Google? Another time I needed a filling and I asked to do it without anesthesia. First of all, the dentist looked horrified after these words (dentists shouldn't be afraid to perform such procedures without anesthesia, should they?), and then he left for about 30 minutes... while I was waiting for him with numbing gel in my mouth. Numbing gel doesn't prevent pain during filling, so I'm not sure why they even applied it. The last time I got a filling there, my tooth became sensitive (it wasn't prior to the filling). So, I had to come back to fix the sensitivity twice. The first time, they did not charge me for this (thank you). The second time, I had to pay for the solution they used (which I'm fine with). However, a few weeks later, I received a bill saying that I owed for an exam they performed that day. During the visit, they never mentioned that there were charges pending. Also, when I came in for that visit, I told them exactly what the problem was and asked to apply the same solution they applied last time. I waited for the dentist for an hour (his assistant was just sitting next to me waiting for him, too). Then he finally came, looked at the tooth, said I needed night guards (he already told me that, so nothing new), and left. The assistant and I stayed waiting for him to come back. Then, some other assistant told this assistant that she needed to apply the solution. The assistant was surprised, so was I, because none of us heard the dentist saying that. So if an assistant can apply the solution, why in the world did they make me wait for the dentist??! P.s. they also tried to get an x-ray done, which I refused. They do x-rays every time I go there, and I go there every few months. So when I received the bill, I called them to see why I was charged for an exam that was not necessary (because I told them what the issue was and what I needed them to do). This morning, their account specialist called me back and started to give me an attitude the moment she started to talk. Never in my life have I had such a horrible experience speaking with a medical specialist. I couldn't say more than 3 words at a time because she was constantly interrupting and raising her voice. I paid the bill and canceled my cleaning appointment with them (this is where she wished me to find a better office). I'm sure they would try to charge for another exam during the cleaning. This office clearly cares about the profit more than the patients. On a bright side - they have very nice assistants and front desk people.
We're truly sorry to hear about your disappointing experience with us at Manassas Smiles. Ensuring the satisfaction and well-being of our patients is our top priority, and it seems we fell short in your case. We take your feedback seriously and will address the concerns raised, particularly regarding communication and punctuality, to improve our service. Thank you for bringing this to our attention, and we wish you all the best in finding a dental office that meets your expectations.
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