Lovett Dental Vintage Park
Information about Lovett Dental Vintage Park
77070, Houston
Opening hours
- sunday: (closed)
- monday: 9h-18h
- tuesday: 9h-18h
- wednesday: 9h-18h
- thursday: 9h-18h
- friday: 9h-18h
- saturday: 9h-17h
At Lovett Dental Kohrville, we offer a wide variety of dental services in a comfortable, convenient location. From family dentistry to cosmetic dental services, we’ll help keep your teeth and gums healthy and help you achieve the smile you deserve.
Our dentists include a wide array of providers, both young, old, male, and female. We come from varying ethnic backgrounds. Contact our team today, where you can learn more about us. You can talk to a member of our team before you walk into our facility. We bring you our best in everything each day. At every single dental visit, you’ll learn more about your teeth, and you’ll learn to appreciate your smile better.
Contact us at 832-843-6776 to schedule your dental appointments today!
Our comment from Best Dentists Club about Lovett Dental Vintage Park:
Lovett Dental Vintage Park is a highly regarded dental practice known for its welcoming atmosphere and friendly staff. Patients have consistently praised the team for their professionalism and the quality of care they receive during visits. Key highlights include:
- Kind and caring staff, making appointments enjoyable and comfortable.
- Thorough and gentle dental procedures that prioritize patient comfort and understanding, particularly noted with hygienists like Lillian and professionals like Dr. Caire.
- Positive experiences shared among parents bringing their children, with a focus on making their visits less intimidating.
- A strong commitment to patient education, providing helpful information on oral health and effective brushing techniques.
- Modern and clean facilities that enhance the overall patient experience.
Many clients express their appreciation for the supportive environment and the attentive nature of the staff, making Lovett Dental Vintage Park a highly recommended choice for dental care.
Services and Treatments
Lovett Dental Vintage Park: Reviews
Fantastic experience: Quick and easy process. Staff was wonderful and took care of everything i needed
Negative experience: I agree with many of the other reviews. The front desk staff were unfriendly and unhelpful, which creates a poor first impression for new patients. In particular, the older lady with glasses was especially rude.
Fantastic experience: Everyone here was amazing! They were kind and thoughtful. They did amazing during and after. Definitely recommend.
Thank you for your glowing review, Brittany! We're humbled by your kind words about our team's attentiveness. Your recommendation means the world to us. At Lovett Dental, we strive to provide a comforting experience. Looking forward to your next visit.
Fantastic experience: I am grateful for this dentistry! Everyone took care of me and made me feel very comfortable!
We appreciate your kind words, Vitaly! We're delighted you felt comfortable and well cared for at Lovett Dental. Your feedback is valuable and helps us maintain high standards. Looking forward to your next visit!
Fantastic experience: Ms. Nikki and Dr. Ly were exceptional along with the staff. Made my uncomfortable situation an easy and peaceful visit!!!
We're truly grateful for your kind words, Clyde. It's wonderful to hear that Ms. Nikki, Dr. Ly, and the rest of our team could help make your visit comfortable and peaceful. Your feedback is invaluable to us, and we look forward to continually providing top-notch service in the future.
Fantastic experience: Dr. Ly was very nice and through in explaining everything that I needed to get done. The whole staff is very professional, I would highly recommend this office to anyone.
We're truly grateful for your positive feedback, Emily. It's heartening to know you found our team professional and our explanations thorough. We highly value your recommendation and look forward to serving you again. Your trust in us is greatly appreciated.
Positive experience: I hope we are the only ones to have gone through this with Nikki, but that woman is rude and should not be in personal care or customer service. My friend walked in expecting the usual dentist and was not aware of his retirement until she was in the back and the new guy walked in. My friend's anxiety spiked as she has dental trauma and instead of being kind and gentle and explaining the change she was told to calm down or they (Nikki) would cancel her appointment. My friend tried to explain her anxiety and why she was upset but the woman kept interrupting her in anger. Once I began asking for her name to report her she walked away and my friend turned toward the new dentist to explain she had no problems with him, just that she was caught off guard and panicking that she was finally able to get a full sentence out. Thankfully the dentist and nurse Brea/Bri were able to speak to her with care and concern and TRUE understanding and with their help she was able to continue her appointment. However, during the procedure Nikki returned to the room while my friend couldn't see her and I had to ask her to leave, I don't know why she came back to the room, it seemed antagonistic to me seeing as she had nothing more to contribute to the appointment. I don't dislike this location, the rest of the staff was very understanding and concerned but Nikki was in a MOOD and I'm my opinion is she is "handing a lot right now" as the staff says then she should not have come into work. She chose to be at work and if she could not leave her private life and struggles out of her work ethic she should not have been at work. People like Nikki are the reason people don't like the dentist, thankfully the rest of the staff here are amazing and KIND. 3 stars because the staff deserve better but that woman needs to go through more customer service care training.
Fantastic experience: Dr. Sanders and Kelley team are great they handled my neice with such care
We're truly grateful for your kind review, Ayonna. It's heartening to hear your niece's experience with Dr. Sanders and Kelley's team was positive. We value your trust in our practice and look forward to continuing to provide quality, compassionate care. See you soon!
Fantastic experience: Today was my son’s first visit. Though he has nervous and needed a bit of work done, the staff was great! Made him feel at ease and he was able to get through the appointment. I couldn’t be more pleased. Will definitely bring him back!!!! Thanks so much to the Lovett Dental staff!❤️
Thank you, Stephanie, for sharing your son's experience with us. Your feedback is invaluable. We're glad our staff could provide a comforting environment for his first visit. We always aim to make our patients feel at ease. Looking forward to your next visit with us at Lovett Dental.
Fantastic experience: Dr. Sanders and her staff were fabulous!!! Wonderful doctor who is very knowledgeable in her field. Highly recommend will continue to come back for my families needs! Thanks Dr. Sanders and Staff for being amazing always!!!!
We're truly grateful for your feedback, Lindsey! It's heartening to know that you've found our team to be fabulous and knowledgeable. Your high recommendation reflects the dedication we have for our patients. We look forward to continually serving your family's needs. Here's to more amazing moments with you at Lovett Dental!
Fantastic experience: Dr. Sanders, Kelley, and the entire team were absolutely amazing! They treated me with so much kindness and professionalism from start to finish. They even took such wonderful care of my granddaughter and that meant the world to me. It’s rare to find a team that’s not only skilled but also so genuinely compassionate. I truly appreciate the care and attention we both received. Highly recommend!
Thank you so much, Tracy, for sharing your positive experiences with our team at Lovett Dental. It's heartening to know our kindness and professionalism resonated with you. We're grateful for your trust in us. We look forward to continuing to provide you with compassionate care. Thanks for the high recommendation!
Fantastic experience: Dr. Sanders and her staff went above and beyond for my kids on their dental visit. She explained everything very well. Thank you
We're overjoyed to hear your positive feedback, Elizabeth! It's wonderful that Dr. Sanders and our team were able to provide an exceptional experience for your kids. We appreciate your kind words and look forward to your family's future visits. Thank you for the trust you place in us.
Fantastic experience: Dr. Sanders , Ms. Kelley’s team made my son’s experience amazing. My son has a fear when it comes to dentist but he was handled with such tenderness and compassion by this staff that I’m grateful. My son was all smiles after his visit. We can’t wait for our next visit!!!!
Thank you so much for sharing your son's experience, Tywana! We're glad to hear our team could make his visit enjoyable. Compassion and tenderness are vital in our practice. Looking forward to welcoming you both back.
Fantastic experience: Ms. Nikki at the front was fantastic. Dr. Park was awesome very informative. Thank y’all so much.
We're truly grateful for your positive feedback. It's wonderful to hear that you found both Ms. Nikki and Dr. Park informative and pleasant. Your praise means a lot to us. Looking forward to serving you with continued excellence in the future.
Negative experience: There is something shady about the office. I was charged a new fee I didn’t know about and they tried to charge it to my husband and when he asked what it was for they didn’t have an answer and just danced around it. I canceled my appointment twice and I have been harassed with phone calls and emails about my upcoming visit. They advertise pediatric dentistry but the lobby has no food or drink allowed and there are no toys so it’s not very child friendly. At first there were very short waiting periods but now a year later we had really long waits. I was given a filling that is still painful two years later and the dentist says it’s fine. Needless to say we’re finding a new dentist…
Jessica, we regret to hear your recent experience fell short of expectations. Your feedback is valuable in enhancing our patient care. We strive to create a comfortable environment for all ages. Please reach out to us directly to discuss this further. We appreciate your feedback.
Fantastic experience: Never going anywhere else ever again. Lovett Dental treated me like family. I was very comfortable. Phenomenal service & work done
We're so grateful for your feedback, Robert! It's wonderful to hear you felt at home with us at Lovett Dental. Your words about our service mean a lot to us. Looking forward to your next visit, always here to make your experience comfortable and positive!
Negative experience: I WOULD HAVE BEEN A NEW PATIENT FOR CLEANING MY TEETH. BUT I CALLED BECAUSE A NEEDED TO TAKE AMOXICILLIN BEFORE ANY DENTAL WORK. THEY TOLD ME SINCE I WAS A NEW PATIENT NO ON MED NEEDED. ANOTHER THING YOU CANT EVER GET THE OFFICE TO ANSWER PHONE ALWAYS ANSWERING SERVICE. SEE YA !!!!!!!!!!!!!!!
Fantastic experience: Dr. Sanders is absolutely amazing! She is incredibly professional, patient, and kind. She treated my daughter’s teeth with great care and skill — the whole process was fast, smooth, and comfortable. She also helped us save a significant amount of money, which we truly appreciate. Her assistants are just as wonderful — professional, friendly, and caring. Highly recommend Dr. Sanders and her team!
We're sincerely grateful for your wonderful review, Penny! Your kind words about Dr. Sanders and her team truly brighten our day. It's heartening to know you found our process efficient and comfortable. We're dedicated to providing outstanding care while ensuring affordability. Looking forward to your family's next visit!
Fantastic experience: As Rowena's sister(Ethel) I appreciated the care given my sister. I witnessed the warmth and care from the entire staff especially Nikki the Receptionist. Thanks Ethel
We're sincerely touched by your kind words, Ethel. It's wonderful to hear your observations about our caring team and Nikki, in particular. We truly value such feedback. We look forward to continuing this commitment to service excellence. Thank you again!
Fantastic experience: To whom this may concern: As of 0ctober 1,2025 I have completed a lot of extensive dental work at Lovett Dental (on Louetta). I appreciate the efficiency and kindness of the entire staff,starting with Nikki(The Receptionist), Lillian the Hygienist and Dr. Caire who is nice and engaging with his patients and I was no exception and I want to thank them for their care. Rowena
We're so grateful for your positive feedback, Gerty. It's heartening to know that our team's efficiency and kindness made a difference in your experience at Lovett Dental. We truly value your recognition of Nikki, Lillian, and Dr. Caire. Looking forward to seeing you again soon, always striving to provide excellent care while respecting your privacy.
Fantastic experience: The staff was very pleasant and made my dental experience easy. This was the first time in years that the xrays were not painful. Suzanna was very patient and gentle. The dentist also took extra time to explain my procedures and xray findings. 10/10.
We're truly grateful for your lovely feedback, Candice. It's heartening to know our team's dedication to a comfortable, informative experience resonated with you. We appreciate you taking the time to share your positive experience. Looking forward to continuing on this journey with you. Stay well!
Fantastic experience: Staff were helpful and friendly! Everything went well at appointment!
We're so grateful for your positive feedback, Billie! It's heartening to know that our friendly staff made your appointment a pleasant experience. We look forward to continuing to provide you with top-notch service in the future. Thank you for being a part of our Lovett Dental community!
Fantastic experience: Wonderful first visit-I will be back. Cleaning was great and staff very pleasant
Thank you for your kind words, Courtney! We're delighted to hear that your first visit met your expectations, especially regarding our staff's pleasant demeanor and your cleaning experience. We look forward to serving you again soon. Your trust means the world to us at Lovett Dental.
Negative experience: I brought my kids to this practice and it turned out to be such a negative experience that I will never be back. I can't speak to the adult care but to be advertised as pediatric dentistry is a misrepresentation compared to other practices. The exam stalls have no TV to distract kids; we were there for 1.5 hours for a basic clean and check up. My kids were blinded by the light due to lack of sunglasses offered at other places. My son was left on the x-ray chair unattended after the photos and had to find his way back to me in the lobby. The staff all seemed confused and lost, walking back and forth trying to find someone. They tried to get me to sign a treatment plan without even telling me the cost. The quoted 2 different prices for each kid even though they had the same treatment. The dentist never introduced herself, talked to staff about personal topics in the middle of explaining the treatment to me, and never asked my kids if they had any dental issues (they're old enough to communicate). In short, I couldn't get out of there fast enough.
We're truly sorry to hear about your experience, Michael. Our aim is to provide a positive and comfortable environment for all patients. We welcome the chance to discuss your concerns further. Please reach out to us directly at your earliest convenience via email "[email protected]" once of our team members will address yourconcerns.
Fantastic experience: Great place! Doctor was really informative as well as the hygienist. Technician was super sweet! Really makes me less scared of the dentist!
Thank you for your glowing review, Brianna! It's wonderful to hear you found our doctor and hygienist informative, and our technician kind. We work hard to create a comfortable environment for our patients. We look forward to continuing to serve your dental needs.
Negative experience: Didn't even make it to writing my full name on the check in sheet. Very unprofessional front stuff so I can just imagine how the back staff are. The front desk staff had ZERO decency or respect of my time, instead, they waited for me to come into my appointment just to tell me they called my insurance a day prior and found out it was inactive. OKAY. So why not call your patient to inform either day of or the morning of the appointment? The staff was completely dismissive and offered a cleaning of $50.00 for the same appointment with out insurance LOL. What a scam of a way to make money. Thank you for wasting my time, but also thank you for letting me know the way Lovett Dental works so I can share with others NEVER to give you all business!
Pryscylla, we're sorry to hear about your recent experience. We strive for professionalism and respect for all our patients. Your feedback is vital for us to improve. We'd like to discuss your concerns further to ensure this doesn't happen again. Please contact our team by email " [email protected]" one of our team members will address your concerns.
Fantastic experience: Today was my first visit to this location and it was great I would highly recommend
Thank you so much for your recommendation, Alexis! We value your trust in our dental practice. Your positive first visit experience truly motivates us to continue providing great service. We're looking forward to seeing you again!
Fantastic experience: This team is phenomenal . I came in as a new patient with an abscess and they were so friendly warm and inviting and made me feel a lot better when I was feeling my worst..
We greatly appreciate your kind words, Naomi! It's wonderful to hear that our team was able to provide a comfortable and warm environment for you. We look forward to continuing to make your visits as pleasant as possible, always respecting your privacy. Thanks again!
Fantastic experience: Great atmosphere. Very helpful and kind office staff. Ms Nicky is sweet and very helpful
Thank you so much, Priscilla, for the uplifting review. We're pleased to hear our team, especially Nicky, provided a welcoming atmosphere. Your trust in us means a lot. Looking forward to your next visit!
Negative experience: 8/28/2025 I was finally called by Nicky of the office manager July 30. I was told that they could not make the refund ($219) to my credit card since I had to cancel the one I used, Fine, so she took my address, double checked, and told me I could expect the check in 7 to 10 days. Crickets since then. Still no refund 32 days later. Another broken promise... As previously, posted "...you be the judge if this is what a customer should have to go through for a legitimate refund. Be careful and check your billing in detail before paying. If there is an overcharge, you will not get a refund." I have been trying to get a refund for an overcharge since November, 2024. I have been promised multiple times that the "check was in the mail". Now they are "ghosting me" and not responding to emails, text messages, or messages left with them. This office said that the corporate office will take care of it, and the corporate office says it is waiting on paper work from the Louetta. location. I filed a complaint with the BBB that tried to contacted the Louetta office, but they did not respond to the BBB inquiry either. Be careful and check your billing in detail before paying. If there is an overcharge, you will not get a refund. In regard to response from the "owner". I was told on 3/11/2025 by the office manager that I would be issued a refund and check would be sent from the corporate office. After waiting 4 weeks I called again and was told it would take six to eight weeks for the check to be issued. After waiting another four weeks I called again and was told the office had not filled the paperwork for a refund. That is when I wrote the review/warning above. Within in hours of posting the review I got a call from the office (a first) was told that corporate had lost the paperwork but the she, the office manager, had refiled it with a rush priority with corporate. Again, I was told the correct amount due me and that I could expect to receive a check in a timely manner. I informed her I would take the review/warning down, if and when I received that promised check. So you be the judge if this is what a customer should have to go through for a legitimate refund. BTW... they did try to blame the delay on the insurance company too. So it has been two months since I was promised a payment. That has not been received. It is impossible to speak with anyone since no answers the phone or returns call. Going on 9 months with no answers or resolution just broken promises. 7-29-2025
Thank you for your patience, someone from our team will reach out to you so our team will address your ongoing concerns. Contact us by email at "[email protected]" one of our team members would like to address your concerns.
Negative experience: Tl;Dr They tried to get me to leave a review while I was still numb and couldn't tell they had messed up. 1 filling fell out and 2 others are also having to be redone. I had several fillings that they said they could get all done at one time. This meant numbing all 4 quadrants of my mouth (something my new dentist said he wouldn't consider). Suffice to say, it didn't go great. Aside from rushing and trying to get the new hire to her lunch break, the doctor did a shotty job cause I had pain and temperature sensitivity after the appointment that I hadn't had before - I came in with 0 pain. My lower jaw was swollen and sore for weeks. I couldn't eat well, but was conflicted about going back if he had messed up that bad. I went back after 2 months of pain and he ground on a bunch of my teeth - to the point where I could tell they didn't touch anymore and there was a gap. When it didn't fix the bad pain in one spot he kept making me tap tap tap that purple paper... which hurt so bad, but I did it thinking it would help him fix it. After I left the adjustment (him grinding my teeth away), things were a bit better, but still hurt some and the sharp pain on the left was still there. 2 weeks later, one of my fillings fell out. That's when I decided never to go back. Your teeth are forever (hopefully) and I wouldn't trust them to this dentist. The new dentist found a large crack in one filling and another that is shaped badly so that I can't floss between my teeth. We are working through the list of pains slowly to make sure we do it right. I'm going to end this by saying I've never left a bad review, but with their practice of trying to force you to leave a 5 star review when you leave is insane and likely means the 5 star reviews can't be trusted.
The process of treatment was the process
Fantastic experience: Very nice workers. Helpful in explaining how to properly brush your teeth
Thank you for your kind words, Arnez! We're pleased to hear that our team was able to guide you effectively. We believe in empowering our patients with knowledge. Your feedback is greatly appreciated. We look forward to seeing you again!
Fantastic experience: I had a great experience here. Everyone was so friendly and welcoming.
We're truly grateful for your kind words, Josie! Your feedback about our welcoming atmosphere is invaluable to us. It's wonderful to hear that you had a positive experience. Looking forward to your next visit!
Fantastic experience: Great experience! Super nice dr very understanding!
Thanks so much Jane for this wonderful feedback! We're glad to learn that you found our doctor understanding and the overall experience great. It's our pleasure to make your visits comfortable. Looking forward to your next visit!
Fantastic experience: Dr. Claire does care! I appreciate the patience, time, and willingness to stay afterwards until 6 to finish my dental work. So grateful for Nikki and Brea who exuded customer service.
Thank you for sharing your experience, Nicole. We're delighted to hear about your positive interaction with Dr. Claire, Nikki, and Brea. It's our pleasure to provide exceptional care and service. We look forward to seeing you again at Lovett Dental.
Fantastic experience: Everyone in the office was very professional. They addressed all of my concerns with no judgement. Everyone was fantastic
Thank you for your kind words, Jennifer! We're so glad to hear you found our team professional and understanding. It's important to us that all our patients feel comfortable and respected. Looking forward to your next visit!
Negative experience: My mother went here, was told she NEEDED a deep cleaning. She paid over 1K to later be charged more after this facility billed her for an extra service that was not completed. She has called multiple times and shown up to discuss this matter. They blame “the insurance” being the issue. The insurance has made it clear that this office over billed her. Today I spoke with Manager Nicky, who agreed they overcharged her for something that wasn’t done and would contact billing. She promised an email would be sent to my mom today with a solution. NO EMAIL WAS SENT. Facts 1. The manager lied 2. The front desk is rude 3. They billed her for a service that was not completed 4. My mom paid her part This company should be ashamed for taking advantage of their patients. DO NOT GO HERE! Update: nickie is working on getting it fixed, will report back if this happens. Nonetheless I feel bad for people like my mother and the ones below who struggle with this.
Fantastic experience: 1st time coming to this location Dr Caire was amazing and his assistant were very nice and patient with us .Dr . Talk to us in every Question we needed to know . We loved the place
Thank you for the wonderful review, Brianisa! Your confidence in Dr. Caire and his team at Lovett Dental means a lot to us. We're pleased that your questions were answered and that you felt at ease during your visit. We look forward to providing you with quality care in the future.
Negative experience: Unfortunately, this was the only location available for my past due cleaning. It has been 10 months. After X-rays and pictures taken I was informed that I needed a deep cleaning. No cavities. I refused. They proceeded to let me know they couldn’t do a routine cleaning. OK no problem I left the location immediately. You could just tell they are trying to push clients to do unnecessary work. Sorry but not sorry. I called my insurance. I will get my cleaning. Thanks. Scammers.
your cleaning will not allow a person go get regular cleaning if a more extensive one needs to me done
Negative experience: Super small place with barely any sitting area super warm inside they do not go by appointment times, they take people in any type of order.
Fantastic experience: Had my first visit today. Pleasant experience so far. I liked how they were thorough and explained exactly what I needed and why.
Thank you, Mercedes, for trusting Lovett Dental for your dental needs. We're glad to hear you had a pleasant experience and appreciated our thorough explanations. We look forward to seeing you again and continuing to deliver quality care.
Fantastic experience: Everyone was really nice and did an excellent job!
Thank you so much, Gabriella, for your high rating and kind words. We are delighted to know our team's friendliness and professionalism met your expectations. Your feedback is highly appreciated. We look forward to continuing our pleasant relationship with you.
Positive experience: Very helpful , polite staff. Ruth ,Lilian and the front desk at Vintage market branch were very polite and helpful!
Thank you so much for your positive feedback, Priya! We're delighted to hear that our team, especially Ruth and Lilian, provided a courteous and supportive service. We look forward to continuing to make your visits pleasant. Your trust and satisfaction are our top priorities.
Negative experience: Had a horrible experience there. They don’t answer the phone. All the phone calls go to a phone bank overseas, and the calls are never returned. I was shown a fee schedule by the office & was told it was the contract amount & my insurance would pay nothing. I was shown the wrong fee schedule. I believe on purpose. & was overcharged by almost $1000. They told me my insurance wouldn’t pay anything and they got & cashed 2 payments from them . The insurance doesn’t allow extra fees on HMO’s so they are doing an investigation. This is the worst medical/ dental business I have ever dealt with. I have no idea whether it’s the office or Lovett Has a really bad system . I did think the Dentist was great though!! Was looking forward to having more work done. They lost a patient and recommendation from me
Fantastic experience: Safe and Ms Nikki are amazing and DR made me laugh amazing work
Thank you so much, Phillip, for your kind words and high rating. We're delighted that you had a positive experience and found our team, including Nikki, to be amazing. We take pride in making our patients feel comfortable and at ease. Looking forward to seeing you again at Lovett Dental!
Negative experience: During my first—and only—visit, I immediately noticed the office felt outdated, with X-rays still being done on film. When the doctor began my exam, the air and water pressure hadn’t even been turned on—something the RDA should’ve had ready. The hygienist spent about 20 minutes using the Cavitron but didn’t do any hand scaling at all. I was then told I had cavities, but because my insurance was “weird,” they needed to verify it first and would call me to schedule treatment. That call never came. I could’ve chalked all that up to a rough first visit, but what really sealed the deal was the attitude I received from the front desk staff. They had accepted my insurance up until January, and when I called to schedule a cleaning afterward, I was met with unnecessary attitude. Do yourself a favor—look for a modern, well-equipped office where patients are treated with professionalism and respect.
Alaina, we're truly sorry to hear about your experience at Lovett Dental. We take your feedback seriously and it's important for improving our patient care. Our team is dedicated to providing top-notch service and we regret to hear this wasn't reflected during your visit. We'd greatly appreciate the opportunity to discuss this further. Please reach out to us directly at your earliest convenience. Thank you for bringing these concerns to our attention. Please email our team "[email protected]" one of our team members will reach out to you.
Fantastic experience: Great experience here! Very professional! The dental hygienist Lillian is awesome! She gave me a lot of great information regarding the health of my teeth.
Thank you so much, Michael & Asia, for your trust in Lovett Dental and for sharing your positive experience. We're delighted that you found our team, especially Lillian, to be professional and informative. We look forward to supporting your dental care journey in the future!
Negative experience: I’m writing to share feedback about the professionalism of the front desk staff during my recent visit. Unfortunately, I found the team to be unhelpful and lacking professionalism, which negatively impacted my experience. As a business, first impressions matter greatly—especially at the front desk. I hope you’ll consider additional customer service training to help your staff project a more positive and supportive attitude. Thank you for taking the time to consider this feedback. I trust you’ll address the issue, and I’d be happy to discuss my experience further if that would be helpful.
We're sorry to hear your experience didn't meet expectations, Lavonder. Your feedback is valuable in improving our service. We strive for excellence and patient comfort, and we'll review your comments internally. "[email protected]" one of our team members will contact you.
Fantastic experience: I really like this dental office. They answer any question I have to my satisfaction, and I feel confident that they will take care of my teeth as best as possible.
Thank you for your kind words, Island Butterfly. We're grateful for your trust in us and appreciate your acknowledgment of our team's efforts to answer your queries effectively. We remain dedicated to providing you with the highest level of care while respecting your privacy. Looking forward to seeing you again soon!
Fantastic experience: I had a great experience. The doctor and oral hygienist were very friendly and gave good information about oral health.
Fantastic experience: Very nice good customer service answers all your questions nice and clean office.
We're truly thankful for your kind words, Jamie. It's great to know you found our customer service satisfactory and our office clean. Your feedback is highly appreciated and helps us strive for excellence. We look forward to serving you again.
Fantastic experience: I absolutely love this dental office! The whole team is so nice and friendly — they really make you feel comfortable and at ease, like you’re right at home. I used to be nervous about dentist visits, but not anymore! I can already see a big difference in my teeth, and I couldn’t be happier with the results. Highly recommend!
Thank you for your feedback! We are glad you had a great experience with our team! Have an amazing day!
Fantastic experience: Really great experience. I had a filling and it was quick and easy. All the staff was polite and lovely and the dentist was funny.
Thank you for your feedback! We are glad you had a great experience with our team
Fantastic experience: This is the best dentist vist ever. Thank you Mrs. Ruth and the front office is fantastic. Thanks again
“Hi Frelena ! Thanks for your lovely note. Our team appreciates you taking the time to share your experience.”
Fantastic experience: The entire staff was extremely helpful and Iam very pleased with my performance experience
• “Hello , Wow! We’re so blown away by your review. It made our day!”
Fantastic experience: Dr. Sanders and her team were amazing. My daughter had to get some work done and they did an amazing job. The staff was amazing and kind especially Zoe. Front desk staff was inviting and fast. Would highly recommend.
Thank you for such a detailed account of your experience! We are so happy you enjoyed your time with us and hope to see you again! Have an amazing day!
Fantastic experience: Lovely experience (as lovely as a dentist place could be). I was under the care of Mrs. Ruth and Dr. Care, and they did a fantastic job!
Fantastic experience: All staff was very friendly, amazing customer service! Went in for my husbands extraction and filling and we were well informed from start to finish.
Alondra, thank you so much for the great review. We really appreciate you as a patient.
Fantastic experience: This is the best experience I've had at a dental office. Ms.Nikki and the whole staff was very knowledgeable and helped me get the emergency treatment I needed!
Fantastic experience: This is my first time visiting Lovett dental and I love it here . Dr.Caire ,what an awesome and fitting name for a dentist. He is cool as a fan ,honest and straight to the point with my treatment plan. He knew right away what my issue is. The staff is very welcoming and friendly. Im grateful I found this dental group in the neck of my woods. Highly recommend checking them out.
Thank you for such a detailed account of your experience! We are so happy you enjoyed your time with us and hope to see you again! Have an amazing day!
Fantastic experience: Dr. Care and Ruth were amazing! I received quality care. They spent their time informing me and teaching me how to brush and clean my teeth through my braces. They also were super fun during my cleaning session. I appreciate them :)
Thanks for taking the time to leave a review. We really appreciate your business Please let us know what we can do for you in the future.”
Fantastic experience: They did a very good job with the cleaning and filling of my teeth I love that dental office highly recommend
Thanks for taking the time to leave a review. We really appreciate your business
Negative experience: It has taken me a few days to circle back around and write this review. I did not want to write this review while I was mad or upset and wanted to give individuals an idea on the pediatric side of my experience. I chose this location because of the area, when you think of the vintage area you think you're going to get a great experience or at least deal with nice administrative staff at the front desk, but this was not the case for my son and I. Due to the short experience I had with the front desk prior to even being able for my son to be seen by the dentist I left. I left from the experience I had with Melissa, because I felt she was a reflection on the entire staff. For a first appointment with Lovett Dental, I did not get to meet the actual dentist, this is the first time in my life I have ever rescheduled an appointment while actually being at the appointment. Lol!!! Waste of time and my money when I could have been at work. I was early to make sure I could get any paperwork filled out or any questions answered prior to my 15 month olds appointment. Now let's get into the experience. There are no toys nor free standing puzzles for young kids to play with on the floor. It would have been nice for something to be there for kids that are 2 and under. Instead everything is very open and I had to keep grabbing my kid from running into the back hallway and stopping him from grabbing signs. I did have problems with my paperwork and had to keep going back up to the front desk, but imagine a young kid frustrated because you keep telling them not to not touch something and all they want to do is run around. My son was frustrated because I could not give him my full attention. I could also tell the front office staff was annoyed and that's ok! I was frustrated because I thought I filled out all my paperwork before arriving but that was not the case. Not a big deal. I was nice, patient and refilled the paperwork information. Which is why I arrived early. Now let's get into my insurance situation. Melissa had to have wasted about twenty-thirty minutes trying to figure out whether I had a PPO or not with Guardian. At least that was her explanation to me prior to me leaving. I had to call my job twice and text back and forth to the front office at my job because she said she could not find my information with what I gave her. Which again is fine, but I'm trying to go above and beyond trying to find information I did not know I needed.....Every time I have been to a dentist's office they are able to see my insurance through my social/birthday. I showed her a picture of my company's name on the card and the group number which she said she could not use. Fine! Not a big deal let me get with my job which I had to keep communicating with and they could not understand how she could not find my information. Let it be known she found my information at the end but at this point I had a frustrated kid and I had been back up to the front desk multiple times. She had stopped helping me to check in other individuals and I felt ignored. I'm sure in her head she probably felt I was taking up too much of her time and was unprepared but it did not warrant the coldness and robotic lecture of repeating herself that she could not help me with information she was given. She at multiple times asked me to wait one moment instead of helping me full on to check in other individuals that were walking in while I was standing at the front desk. LOL!! I thought this was rude, but I had to remember upon my arrival there was a man asking her twenty questions and she was doing her best to be nice and patient. However, I gave it the benefit of the doubt, but then she asked me for my personal information and told me to write it down on a sticky note. Now this far into the pre-check in why couldn't she look at my application I re-uploaded for that? What had she been using this whole time to try and look me up for my dental insurance? The experience was a no go. I left disappointed and felt like a nuisance.
“Thank you for providing feedback and letting us know about the issue. We are sorry your visit didn’t meet your expectations and would like the opportunity to make it right. Please contact our team at "[email protected]" and one of our team members will contact you today.
Fantastic experience: I visited this location today with pain. The doctor Caire, Nikki, Ruth aok assured me that we could get it taken care of a lot easier than I had initially thought. They worked me into their schedule and saw me almost immediately. Identify the problem and gave me a solution to come back and get treatment. They were patient and kind. Thank you Lovett vintagepark
Thank you for such a detailed account of your experience! We are so happy you enjoyed your time with us and hope to see you again! Have an amazing day
Fantastic experience: Had a great visit with Dr. Caire today! He was really friendly and easy going. The whole staff was fantastic. Looking forward to my 6 month follow up!
Thank you so much, Macon, for your kind feedback! We are delighted that Dr. Caire and our staff could make your visit a positive one. Your words reaffirm our dedication to patient care. We look forward to seeing you for your follow-up!
Fantastic experience: The most painless experience I have ever had. The team listened to me carefully in regards to my concerns about my type one Diabetes. I will only be coming here for my dental procedures. Thank you for taking care of me.
Thank you for your kind words, Josue! We're so pleased you felt heard and comfortable during your visit. Your trust in us is highly valued. We look forward to continuing to provide you with a positive experience, respecting your privacy. See you soon!
Fantastic experience: A great visit , the staff was very friendly . It felt way different compared to other dental office , because they actually care. Definitely will be back
Fantastic experience: They were very nice and had good charm! Took good care of me and my teeth!
We truly appreciate your warm feedback, Terrilynn! It's always our aim to provide a pleasant and comfortable experience. Your recognition of our team's charm and care is heartwarming. We look forward to welcoming you back at Lovett Dental.
Fantastic experience: The whole team here is amazing!!! From the assistant Ruth, Lillian the hygienist, Dr.Caire and Ms. Nikki….. great treatment, fun staff, clean office….1000 Stars
Thank you for your glowing review, Sandra! We're so pleased to hear about your positive experience with our team and our clean office. We strive to maintain a fun and comfortable environment for our patients. We appreciate the trust you've placed in Lovett Dental and look forward to seeing you again soon!
Fantastic experience: I finally found a place I can call home for dental healthcare. I have visited many centers in the past years due to my insurance.The office manager is excellent in explaining the dental treatment I needed.I do not have any questions or doubt about my treatment. Th doctor was also extremely confident and made sure I understood the treatment need to give me the BIG SMILE. The office aesthetics is just beautiful. My dental treatment was done in a couple of weeks and I am extreamely satisfid with the way my teeth look. Thanks for my new smile.
Fantastic experience: Everyone that works in this office is amazing. I’ve had tons of dental work in my life, mostly due to bad genetics, and I also have fear and anxiety when it comes to dental pain and dental treatments. But at Lovett Dental they make you feel very welcome and very comfortable. They also never make you feel bad or embarrassed about your teeth issues! They’re all genuinely nice people and the Doctor actually talks to me and chats with me while he’s working on me, but still keeps me updated on what he’s doing in my mouth lol. Today we talked about Jazz music. They make going to the dentist a smooth and easy process, not a scary process! Also they always make sure that I’m not in pain, which is very much appreciated! I will definitely be returning to Lovett for the remaining dental work I still need done!
Thank you so much, Tori, for your kind words and the 5-star rating. We're glad to hear that our team at Lovett Dental has been able to make your visits smooth and comfortable. Appreciate your insights on the welcoming environment and our genuine conversations. Here's to more jazz talks and a continued pleasant experience. Looking forward to seeing you again soon!
Fantastic experience: Nikki and Dr. Caire have both been outstanding along with the rest of the office staff.
Fantastic experience: Best experience. Great staff. Cleanest office I have ever been to
Fantastic experience: By far one of the best dental experiences I've had. From the office staff all the way to the doctor and the drill chair they do EVERYTHING to ensure you are comfortable and taken care of.
Fantastic experience: First time patient here at Lovett and I must say that this has been the best Dental visit by far. The front desk Mrs. Nicki and Emily were amazing and Dr. Caire really does care about my dental needs and concerns. I highly recommend.
Fantastic experience: My experience at Lovett was so pleasant. The whole team is very caring, explained my treatment plan and financing options. Clean office, awesome service.
Fantastic experience: Very nice and clean place and the service is great! I left with my mouth feeling very fresh and clean.
Fantastic experience: Nikki was absolutely amazing! Staff were very friendly. Will definitely be recommending this location to friends and family!
We sincerely appreciate your kind words and high rating, Destiny! Nikki and the entire team are always eager to provide friendly service. We're humbly grateful for your recommendations. Looking forward to your next visit!
Fantastic experience: Great experience with all the staff at this location. I will be returning for more treatment when needed.
Thank you so much, Angela, for your warm feedback. We're delighted to hear about your positive experience with our staff. Looking forward to continuing to provide excellent dentistry for you.
Fantastic experience: Nikki is absolutely amazing, the professionalism she displays speaks volumes. I highly recommend visiting this location.
Fantastic experience: Dr Caire and his staff were remarkable. I came in with an emergency and they worked through it with me and displayed such empathy. They assess the problem explaining to me the details and then worked out a plan for the solution. If you’re looking for a great dentist and office, Dr Caire at Lovette-Louetta is it!
Fantastic experience: Lovett Dental off of Louetta provided me with outstanding service. The ladies were extremely helpful and had excellent customer service.
Fantastic experience: Everyone from the office team to the dentist was really great. Knowledgeable, kind, and conversational. I switched from another place I didn’t trust but this will be my place going forward.
Fantastic experience: Highly recommended. Care was great. Got a routine e cleaning and everything about the experience was 5+ star. I will be coming here again
Fantastic experience: My visit was truly nice, the doctors were all nice as well as my dental assistant. Looking forward to my next visit
Negative experience: Scammers !!!! Run from this place. Their contracts mean nothing they overcharge you for braces. Went in for a free cleaning and estimate on getting a tooth pulled. They attempted to charge me my teeth didn't get teeth cleaned and I still didn't get a price to get my tooth pulled.
We're truly sorry to hear about your experience. Your feedback is vital to us as we continually strive to improve our services. We understand the discomfort and confusion you felt. Our team is committed to providing excellent care and transparent pricing. Please contact us privately to discuss this matter further. We're here to help and look forward to hearing from you.
Fantastic experience: I had the best experience! It went by fast. I got an emergency root canal. Nikki was so sweet and super helpful, Ruth and Dr.Care were awesome, sweet, funny, and very helpful. Gave me a blanket to keep me warm. Highly recommend this place. I’m very happy with my service and payment plan.
Fantastic experience: Ruth is amazing and the front desk lady was super sweet! All staff was super friendly, would be back again!
Fantastic experience: Lilliana cleaned my teeth with such gentleness and patience. She informed me of good brushing techniques that I've never heard known. Dr. Caire was friendly and professional. He now has me looking forward to my next cleaning (which is a 1st).
We truly appreciate your kind words, Krystal. It's heartwarming to hear that Lilliana's gentle touch and Dr. Caire's friendly demeanor contributed to a positive experience. Your feedback about our brushing techniques advice is valuable. We look forward to welcoming you back for your next cleaning.
Fantastic experience: The staff was friendly and greeted me upon my arrival. Back office knowledgeable and explained all information before any treatment.
Thank you for your kind words, Lorena! We're so pleased to hear that our team made you feel welcome and well-informed. Your positive review is greatly appreciated and inspires us to continue providing excellent service. We look forward to your future visits!
Fantastic experience: The doctor was super courteous and informative, the staff was so lovely. Service was prompt and efficient. Great experience.
Fantastic experience: Great experience!!! 10/10!! They are very kind and were educational for how to brush better. Also, not to mention, the wait was non-existent. HIGHLY RECOMMEND. (Great playlist too)
Thank you so much, Abi, for your kind words and high rating. We're glad to hear that you benefited from our oral care tips and enjoyed the ambiance, including our playlist! Your recommendation means a lot to us. We look forward to serving you again soon.
Negative experience: Update. Lowering my stars. Even after the response to my review and calling... Emily at the front desk was unhelpful and even more rude this time around. ------------------------------------ The hygienist and dentist are very good and I have no issues with my actual visits. However administration wise it's been one problem after another. For awhile I couldn't get anyone on the phone ever. Then Getting info on my treatment plan with insurance info took multiple in person visits, then asking for receipts needed for claims, I'm told one day it will be sent. The next day I'm told the person has no access to email. I really don't want to hop dentist offices but the administration part of this office needs much improvement.
Torri, we're sorry to hear about your recent experiences. Your feedback is valuable and helps us improve. We're committed to providing excellent patient care, including administrative tasks. We'd appreciate the opportunity to discuss this further. Please call us at your earliest convenience.
Fantastic experience: I had an excellent experience at Lovett Dental-Vintage Park! The staff was incredibly friendly and professional from start to finish. My hygienist was thorough yet gentle, making the cleaning process comfortable and painless. They took the time to explain everything and gave me helpful tips for maintaining my oral health. The office was clean, modern, and well-organized, which made the visit even more pleasant. I left feeling refreshed with my teeth looking and feeling great. Highly recommend!
Fantastic experience: Dr. Caire is amazing, he pulled my infected tooth amazingly and was really sweet and has a great sense of humor. The two nurses were great too, very sweet and know their jobs. Nurse Ruth and Maria were amazing. The manager Nikki is super sweet and helpful. She got me approved with Sunbit to get my tooth pulled. Teeth Happens! Pictures below of what the tooth looks like. So gross! Lol
Fantastic experience: Dr. Care and his team are fantastic. I was really impressed with the level of customer service that everyone provided. Maria really took the time to understand what my concerns were during the x-rays and the dental hygienist was super pleasant during my deep cleaning. As far as dentist offices go, Lovett Dental on Louetta is a 10/10 highly recommend.
Fantastic experience: Such a great, efficient visit. I’ve always dread going to the dentist, but everyone was very polite and thorough. Very clean facility as well. Finally established with a dentist and would highly recommend Lovett Dental.
Fantastic experience: I had an amazing experience at Lovett Dental on 1023 louetta rd. The staff there are amazing and also welcomed me in a warm atmosphere. I wanna give a huge shoutout to Mrs. Nikki, Lili, Ruth, Maria, Emily and Dr. Caire, Jr. While in my appointment they were showcasing their professionalism and their expertise so it automatically made me want to go there every time when I need to. If you want quality dental and affordable prices for dental care in a good working environment I highly recommend going to this Lovett Dental.
Fantastic experience: Caring and respectful staff. Very clean facility. Loved my visit. I was provided all the details about the procedure being done along with the cost of treatment in a timely manner. Coming back in few months!!!! Definitely recommending to my family members.
Thank you for your generous feedback, Naheed! We are truly grateful for your kind words about our staff's care and respect, and our cleanliness. Your recognition of our timely communication means a lot to us. We look forward to welcoming you back and appreciate your recommendations. Here's to many more positive experiences with us!
Negative experience: I'm only giving a 2 star review because everyone was nice. This was my first time here. The hygienist couldn't even get the cleaning machine to work and kept yelling for someone to help as she shoves this drill that is not working in my mouth.. Teeth still hurt. She was very rough and tried to upsale everything to me. I asked questions she never answered them just replied well the dentist is going to be on "lunch" soon so what do you want to do? Very rude.. Dentist was in and out, once again like I said he was going to "lunch"... Why book me at this time? Looks like they need some more help and a new hygienist. Won't be coming back!
We're genuinely sorry to hear your visit didn't meet expectations, Roxanna. Your feedback is invaluable in improving our services. We understand your concerns and assure you our team is committed to patient care. Please contact us to discuss this further. We're here to listen.
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