Higginbotham Family Dental

Fantastic experience: Professional and personable staff. Dental care was excellent.

Fantastic experience: I'm giving 5 stars today because of the compassion and kindness I recieved on my first visit. Great staff and Dr.Crown was very understanding.

Fantastic experience: Where do I start?! Excellent staff. Friendly, courteous, and extremely knowledgeable of their craft. My only concern is not coming here a lot sooner. No complaints. Keep up the great work!

Fantastic experience: Nice, clean environment, knowledgeable staff very friendly

Fantastic experience: Everyone was so nice and welcoming :)

Fantastic experience: Great service and efficient I never had to wait more than 5 minutes

Fantastic experience: I’ve been happy with HFD for a couple years now, but Keyona really stood out! She made sure I was comfortable the whole time and was so intentional and detailed in teaching the student she was working with. Truly appreciated!

Fantastic experience: The admin staff, the dental staff and even Dr Crown were courteous and affable. You could tell that they enjoyed their work and working together. I am very comfortable being there. I have been pleased with the dental service I always get there.

Negative experience: Went in for a an emergency visit and got charged extra due to a "Waiting Period" on my insurance. Come to find out there was no such waiting period on my insurance.... makes me wonder how many times I've been over charged... It's a shame I geniunely love the staff

Fantastic experience: Very nice and professional Thanks for a great experience

Fantastic experience: Staff was nice! Office was clean, and they were very prompt!

Fantastic experience: Loved everything about my experience here staff was amazing and so helpful with all the questions i needed answers to.

Fantastic experience: very good practice, with a very experienced doctor, and the staff is very friendly and top notch. high highly recommend Harbor Town Higginbotham Family Dental.

Fantastic experience: I accidentally booked at the wrong location. They were nice and helpful. They found a spot at the location I attended. They are always on time, friendly, and professional. I strongly recommend the Harbor Town location.

Fantastic experience: I had a great experience. The process was explained plainly before anything happened. Very professional

Fantastic experience: Excellent staff. Very courteous and they work with you. I had to be somewhere today and they not only did a detail cleaning but the staff and the dentist work harmoniously to make sure I was taken care of.

Fantastic experience: I have braces now and when i tell you that hygienist cleaned my teeth to perfection today. I had the BEST experience and I’ve been smiling ALL day. The whole staff is AMAZING ❤️

Negative experience: Patient was my wife. All they care about is money. Be prepared to pay more than they tell you and there is no conversation to solve it. Whole staff was very rude and did not care at all.

Fantastic experience: This was a very impressive dental experience. The atmosphere is family like, everyone is so friendly! My teeth are so beautiful

Negative experience: The people in the dentist office are horrible service providers. Not only did they allow me to leave the facility without being in driving condition . THEY ARE VERY RUDE AND UNPROFESSIONAL. I thought I would give them the benefit of the doubt but I 100% know I made the right choice to choose a different office. THEY ORIGINALLY TREATED ME VERY UGLY OVER A PAYMENT. To learn later they over charged for the services they provided. Now they are mailing me a 150.00 dollar check. Poor service please skip this office. ...

Fantastic experience: I love my dental family. They are very knowledgeable about their patients and how we should take care of ourselves. I refer them to everyone I meet. They really care for each patient. Love y'all

Fantastic experience: Dr Crown and his staff are just phenomenal. Always enjoy going to get my teeth cleaned.

Fantastic experience: Great service, great family atmosphere. Love the communication they use to make sure you’re comfortable and informed. Dr. Crowne is also amazing along with the staff.

Fantastic experience: My experience deserves 10 stars! I kept my promise and brought my children back for a cleaning, both of my children were very pleased and commented on how nice everyone was. Highly recommended!!!!I love the staff, the atmosphere , location , everything! Again Highly recommended!!! 12 stars ! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Fantastic experience: Thank u Higginbotham Family Dental Harbor Town Center,They are always very kind and professional, especially Dr. Brown. Thank you very much! I highly recommend them.

Fantastic experience: Dr. Crown and staff were absolutely great. No wait time, straight back and thorough exam. I felt very comfortable with Dr. Crown and felt like my concerns mattered and I was not having cosmetic procedures pushed like other dentists I have used in the past.

Fantastic experience: Incredible service, my teeth feel great after just one cleaning. Highly recommended, very friendly staff.

Fantastic experience: Rica the Dental Technician was so kind and attentive. She had a great deal of warmth and made me feel Welcome. Dr.Crown came in and introduced himself. Explained everything thoroughly to me. I am nearing the end of my Journey with Invisalign. Highly recommend this Practice.

Fantastic experience: It was a great experience. The complete staff was amazing

Fantastic experience: Always a friendly group to be around and great service!!

Fantastic experience: Very nice staff! Very clean! Love Dr. Crown and his work! Very knowledgeable and affordable.

Fantastic experience: I love it! The staff is so kind and patient. That reflects the leadership of the doctor! You should give them the opportunity to do your dental work

Fantastic experience: I Love Family higginbotham Dental they are amazing people Great work and awesome staff. I can promise you that, they work as a team gets the work done at a outstanding pace and their very patient with you as well

Fantastic experience: Awesome staff and doctors very professional and polite excellent attitudes I would refer the Higgbotham Family to all my friends and family Cudos to all the staff at Higginbotham Family Denistry they make u feel like family keep up the good work u guys

Fantastic experience: Great experience. Hygienist was friendly, professional, and reassuring. They scheduled my follow-up right away.

Fantastic experience: My first visit (for a cleaning) was a very good experience. From scheduling & intake through the dental examination I had the impression that these folks know what they are doing and care about their work. Everyone I interacted with was friendly, professional, and respectful of my time. The hygienist was quick, effective, and gentle with her care. Dr. Crown was very down to earth and straightforward with his assessment. I plan to return for additional dental care.

Fantastic experience: The location of HFD in Harbor Town is convenient for me. The staff were all professional and my visit was seamless from start to finish. I highly recommend HFD.

Fantastic experience: Super fast, saw me the same day and everything was prefect.

Fantastic experience: Love this place! Been going here for about 5 years. Great staff! Literally, nicest ladies you’ll ever meet!

Fantastic experience: The overall experience was great for me. Their order in the cleaning process was new and welcomed information. The hygienist worked efficiently and dentist discussed options based on previous dental work. What I really liked is that I left there with an appointment for later in the year.

Fantastic experience: WOW!!!!! What an amazing experience!!! I have never had a Dentist that was so kind and compassionate. The office staff was wonderful amd Dr Crown was extremely ethical, thorough amd patient all at the same time!!! I’ll never go anywhere else!

Fantastic experience: This place is the coolest office you will go to. The staff is very nice and professional. Jenny is my hygienist and she does a great job every time. She truly is the best. I have always had a great experience and I refer them to everyone I know.

Fantastic experience: The service was amazing. They was every friendly and customer service was on point!

Fantastic experience: I’ve been coming here since 2021. They always do a great job. The office is really nice and clean. Everyone is really friendly. Highly recommend.

Negative experience: Went to HARBORTOWN HIGGINBOTHAM FAMILY DENTAL to get 3 teeth pulled but they only pulled 1 due to the pain! (Strike 1) I paid upfront for my service because i trusted the staff would do what they was paid to do. Before leaving out i was told they would refund me my money back and the lady gave me a specific total refund which now has change 4 times(strike 2) I’ve been given the run around about my refund for a month now and today one of the staffs now saying they can’t process the refund because the insurance hasn’t paid them and they need a final cost to know how much i would receive back which is a lie! Insurance direct deposit them their money 3/20/25. My service date was 3/19/25. (Strike 3) Now they won’t answer my calls and the last call was very rude! I strongly believe they giving me the run around because i decided to go to another dentist office to get work done on my mouth. They was trying to charge me $2600+ OUT OF POCKET WHEN I HAVE INSURANCE for 2 teeth when another dentist is only charging $1100! Robbery!!!

Fantastic experience: Higginbotham had me and my son out in no time. Everyone was very professional, fast, knowledgeable and most of kind. My son said he love how he was treated by Rachael and would love to come back to Higginbotham for his Dental work. Their service was outstanding.

Fantastic experience: Live in another state but dentist here really messed up. My tooth and since I go to Memphis at least once a year and this office and the staff and the dentist have been so great over the years that I lived there I decided I'm just going to do my dental work there and they helped my tooth that they messed up here. I love this place

Fantastic experience: Very nice and professional environment. My time was not wasted. My wait was less that 3 minutes. My cleaning was very through.

Fantastic experience: I saw Dr Sean Fitzhugh this morning, had to have 4 extractions & implants. The procedure could not have gone better. I felt no pain, only some brief pressure. Before he began he looked at the xray and said he would be able to do 2 implants today. The other 2 areas required bone grafting so the implants would have a stable foundation. The staff was very reassuring and friendly. I have been home now for 5 hours and so far have only needed a pain pill when I came home & cut it in half. FYI I am sensitive to pain meds, so ate yogurt, mashed acorn squash before taking it. He also prescribed a steroid pack to minimize the inflammation & an antibiotic to avoid infection. If you look to make an informed decision & have any anxiety, Dr Fitzhugh takes the time to explain everything in detail before, and he has already called to see how I am doing after. He is very kind and considerate and his office staff is great and knows what is needed before they are even asked.

Fantastic experience: Everyone is polite and love the location. Update: I have returned for another cleaning and received the same excellent service and care. Highly recommend!

Fantastic experience: This was our first time visiting this particular dentist. It was a beautiful place fantastic people and an awesome dentist. Victoria Harkins did a great job.

Fantastic experience: Why can't all dentists offices be this great? The location is so interesting, nestled in a gorgeous corner building of Harbor town. The staff was so welcoming and talkative. I was able to fill out all my forms before arriving to my first visit. That alone was a plus because it saved time for them and me! Jordan did a great job cleaning my teeth and when Dr. Crown checked me over I was good to go! Now I'm dirtying them up again! See y'all in 6 months!

Fantastic experience: This dentist was great and the entire staff was so nice and welcoming! I just moved to Memphis, and they were recommended to me. I definitely understand why. They will for sure be my new dentist from now on!

Fantastic experience: I like Higginbotham Family Dental. The staff explains the payment info for deep cleaning services, cleans your teeth, and gives you instructions on how to clean your teeth, and sets up future appointments with the customers.

Fantastic experience: My experience was awesome. Everybody has a warm and friendly attitude. I was introduced to everyone that came in my room. My cleaning is superb. I'm so happy I made the choice.

Fantastic experience: Really can’t recommend this office enough! As someone who dislikes going to the dentist, this office and their staff are truly the best. Can’t recommend enough!

Fantastic experience: Everybody is extremely nice and welcoming. I had to get a tooth extraction done. The DR was very skilled and knowledgeable, I didn’t feel a thing. The dental assistant was also very GREAT, wish I knew her name the woman that’s going to the military but I wish she becomes a dentist. You are good girl! Thank you so much everybody!

Fantastic experience: Honestly… I hate going to the dentist as I’m terrified of needles and stuff but passing though Memphis on a road trip and a crack a tooth and managed to get an appointment with these guys. What can I say… from start to finish these guys were super friendly, professional and caring. From the reception staff to the dental nurse Victoria to Dr Crown himself. They had Harry Potter in the room I was in, which as a Brit I found quite poetic and Dr Crown and Victoria were honestly just the best!!! They were great at putting me at ease and making me feel less nervous! Can y’all move to Texas so I can make you my regular dentist please!!!! Thank you guys!!!

Positive experience: I had a very good experience. My appointment was moved up a day because of an impending storm, but they still managed to provide timely service despite being very. very busy.

Fantastic experience: This is the best dental office in town! I love doing business with them, they're so welcoming

Fantastic experience: First visit. Dental anxiety. Staff was nice and personable, including the dentist. The office temp was great not meat lockerish. 2 thumbs up

Fantastic experience: Staff and Dr were attentive and polite. Appointment was at 2:00 and I was pulled back on time. I got a deep cleaning and felt no pain compared to previous dentist visits. 10/10 I recommend. So glad I did my research and found them.

Negative experience: I am deeply disappointed with the treatment my sister received at this dental office. She arrived on time for her appointment for an extraction but was forced to wait over an hour and a half to be seen. When the procedure finally began, the experience was unprofessional, disorganized, and distressing. The dentist managed to extract one tooth but struggled with the other, stopping in the middle of the procedure to attend to other patients. This unnecessary delay meant my sister had to be re-numbed when he eventually resumed. Despite taking 18 X-rays prior to the procedure, the dentist ultimately failed to complete the extraction and only then referred her to an oral surgeon who could competently address the issue. It was disheartening that the office wasn’t upfront about the severity of the situation from the beginning. To make matters worse, my sister now has to wait until the end of the month for the next available appointment with the oral surgeon. When she went to the referred office the same day to try to expedite care, this dental office delayed sending over her records for more than 45 minutes, requiring her and the oral surgeon’s office to follow up multiple times just to get the necessary paperwork. My sister took several days off work specifically for this procedure, and it’s incredibly disappointing that her time and effort were wasted due to a lack of transparency and professionalism. On top of that, she has been in significant pain due to her dental issues, and this experience has only added more stress to an already difficult situation. Additionally, my sister, the only Black client in the office, strongly feels her poor treatment was racially motivated, as all the other patients and staff were white. This makes an already unacceptable experience even more upsetting. Patients deserve timely, competent, and respectful care—none of which my sister received here. I wouldn’t recommend this office to anyone —especially Black people or other people of color.

Fantastic experience: I recently moved to Memphis and was hoping to find a great dentist close to me. I visited Higginbotham Family Dentist and the team was extremely courteous, the doctor provided me jaw workouts for my tight muscles and already have my next appointment scheduled. Happy I found them!

Fantastic experience: I’ve been going here for a few years, the staff is always friendly and willing to help. They’re the only dentist I truly trust.

Fantastic experience: The staff was beyond nice and made me feel beyond comfortable. They was very patient and had alot of knowledge for the questions I had. And the doctor was very patient and honest with pricing and a lot of things as well which I feel a lot of people don’t do because they just want to get the funds and move on the the next person. I didn’t feel like that at all while I was there

Negative experience: Went in for extraction of 4 teeth, very smooth process; had a great dental assistant and Dr. Crown was very reassuring. The problem lies with one of the receptionists I never got her name but she should not be working there ; she was incredibly rude, dismissive, and condescending. A link for the payments and the option to enroll in a payment plan wasn’t offered to me; when I explained this to her she said it is on the patient to ask out of nowhere for a payment plan without prior knowledge that they even offer this. When I said I didn’t get a link she stood up in my face and talked down to me with extreme attitude forcing me to pay an exorbitant amount of money. Very predatory monetary practices and will force/ shame you into having to pay for it. Never coming back here after that experience.

Fantastic experience: I was very nervous due to a previous procedure I couldn’t complete because of pain, but Harbotham Clinic exceeded my expectations. The doctor and staff were incredibly reassuring, attentive, and patient, ensuring I felt heard and cared for throughout. It’s common for people to shy away from care out of fear of being dismissed or misunderstood by healthcare providers, but this clinic truly values understanding and compassion. I didn’t feel any pain during the procedure, and my mouth wasn’t sore the next day. The front desk staff also greeted me with warm smiles, making the experience even better. I genuinely appreciate the exceptional care and professionalism from everyone involved!

Fantastic experience: Higginbotham Family Dental is outstanding! The staff is welcoming and the care is exceptional. Dr. Higginbotham and the team are skilled, compassionate, and always make me feel at ease. I highly recommend them for top-notch dental care!

Fantastic experience: NEVER been to a facility so nice, clean, and warming to their patients. It's also stylish by the way Very nice amenities. Feel great to have finally found a dentist. The staff and everyone are so nice.

Fantastic experience: My experience with Higginbotham Dentistry was excellent. The staff was professional, attentive, and prompt. I especially appreciate the welcoming atmosphere in Harbor Town. Dr. Crown was both skilled and compassionate, making sure I felt comfortable throughout my visit. I highly recommend Dr. Crown and his team for all dental care needs.

Fantastic experience: This is absolutely the best dentist office in Tennessee!!! When I tell you that they are friendly, humble and down to earth on top of being absolutely excellent at the work they do its no exaggeration not even a little. Dr Crown is a true gentleman and professional and I highly recommend him to everyone. I had a procedure done today and I was afraid because my previous dentist did the same thing and I had issues and still have them today. But when I tell you that I dont even feel any pain after a root canal I am not exaggerating please visit this dentist office if you are in the tri state area or even out of town!!! A++++++

Fantastic experience: I really enjoyed my visit. Everyone was so pleasant. That massage chair was awesome. See you the next time.

Negative experience: Been going to this dentist over 5yrs my wife recommended me had my upper and lower partials made here ,have had so many issues i got tired of returning stop wearing lower couldn't eat without hurting came back 10/07/24 same complaint with lower they made an adjustment now my lower scrape my tongue still can't use them my issues has not been resolved but they want to do a root canal on other teeth shouldn't you fix what you started before moving on i feel like all they want is your payment don't get me wrong the professionalism is great nice friendly atmosphere super nice people just don't understand why Noone believe me when I tell them these partials don't work for me,they been trying to fix them for years not satisfied at all

Fantastic experience: My visit today at Higginbotham Family Dental was fabulous!!! The care and atmosphere of the entire staff was magnificent May God continue to Bless their business ❣️

Fantastic experience: The staff were completely professional and extremely quick. Got me in and out in under and hour. I am glad to call this my new dentists office.

Fantastic experience: Six months check up. Another great visit!!! My hygienist was so awesome. I normally get a cleaning every 90 days but missed the last one due to jury duty. Today was great! See you in November…

Fantastic experience: Today was my first time visiting this family dentist when I say I enjoyed everything about it I did miss Rica was the best ever I told them on my paperwork that I was nervous and I just like somebody to talk to me or you make me feel comfortable when I tell you the whole office staff did just that this is one nice place to go for Dylan work I'm definitely looking forward to going back

Fantastic experience: Dr.crown and his assistant jacklynn has the greatest professional demeanor Dr.Crown gave me the educational and knowledge of treatment I was expecting the entire staff a kind and very generous I'm so glad I chose this dental office I do feel welcome and confident that i will be satisfied when all my dental treatment are completed. HIGGINBOTHAM FAMILY DENISTRY make u feel exactly like family

Negative experience: I enjoy my first visit! The hygienist is so patient and help me with dental cleansing. She also asked me questions about my brushing and whether using the floss. I am satisfied with the service and the appointment! The second time, however is not that good! I was asked to come again for a deep cleaning. It was not covered by the dental insurance, and I just waited for the doctor a long time after the initial inspection. I don’t feel that it worths the wait. In addition, I need to go to another orthodontic clinic for some review. So I choose a dental clinic that provides the orthodontic service. I also realize that the gift of toothbrush, floss, and toothpaste is standard for a qualified dental clinic . I used to refer my friend to this clinic due to the location in the mud island. I didn’t receive a good feedback from her as well due to unexceptional high charge. She told me that she quit the treatment because she didn’t feel good during her gum treatment, and it doesn’t function well. After several months of her quitting the treatment, this clinic still sent her some other medical fees to be paid, which is unusual.

Fantastic experience: They do indeed make you feel like you are part of the Family. I really enjoy walking into that office! The service….., IMPECCABLE!

Fantastic experience: Super sweet staff, and Dr Crown was amazing! I’m a cry baby when it comes to going to the dentist, however they made it all ok. Thank you so much for all you do for people who are scared to death to go to the Dentist like me

Fantastic experience: This is my new home! I absolutely loved the staff. They were so nice, professional and made me feel relaxed and comfortable. Dr. Crown is AWESOME!! I felt like I had been knowing him for years lol. 10/10 highly recommend.

Fantastic experience: Dr. Crown and his staff is AMAZING!!! Quick with no real pain afterwards that is for me I should say. Lovely and peaceful environment. I love the fact that Mary and staff follows up on you the next day to see how I was feeling. I can’t wait to go back for my cleaning in June. I now have a new dentist and definitely recommend Higginbotham family dental!!

Fantastic experience: I had a very good experience at Higginbotham Family Dental. I want to thank Dr. Crown and his staff for a great dental work and professionalism. Highly recommend Dr. Crown for dental procedures.

Fantastic experience: Jen the hygienist was great and thorough. I love this place. Never liked going to the dentist before but now I'm not so afraid. Really clean

Fantastic experience: Courteous and capable staff. They worked me in urgently after I broke my tooth. Dr. Crown was wonderful. I’m glad they have an office in harbor town.

Fantastic experience: I do not love going to the dentist but I went here for my first time and it was great! Extremely kind staff who made me feel very comfortable and didn’t just clean/inspect my teeth without saying anything - I learned so much about my oral health and teeth care! The office was very tidy as well :)

Fantastic experience: Always bright, smiling, friendly, faces! Staff is very professional, and welcoming. The atmosphere is upbeat, and cheerful, putting you in an easy, talkative mood. I have always been pleased with the dental care I have received. I highly recommend.

Fantastic experience: Visiting the dentist is never pleasurable! However, my family and I have been patients of Higginbotham for many years.. from extractions, to root canals, crowns, and implants..we’ve experienced! Higginbotham has always been patient and made us feel comfortable.. from Dr. Higginbotham himself to Dr. Crown and his crew at Harbor-town, TN.. all have been awesome! We’ve adjusted and our smiles loook good!

Fantastic experience: I have been seeing John Crown with Highinbotham dental for about 5 to 6 years now and i love the atmosphere there, everyone is kind and professional. I have seen better results with my teeth by following the dental plan that was given

Negative experience: No clear communication about billing. I had crown treatment which was informed to around $500 which I paid before the treatment, and after 2 months they told me to pay $700 extra. They don't understand how insurance works and don't explain it to patients.

Fantastic experience: This was my first visit to investigate their clinic. Even though original Medicare doesn’t help here, they offered an annual discount fee that was very reasonable. They also set an appointment for me same day! Dr John and the hygienist was great as well.

Positive experience: Staff were very cordial. Time frame was excellent (in and out in about an hr and a half). Dr. Crown had good bedside manners.

Fantastic experience: Amazing experience. I have been to several dentists over the years & have never been explained in detail everything I need done in a nice simple way until today. Also, the dental assistant that helped me “KB” was the nicest person ever & made me very comfortable. Glad to have found my permanent dentist!

Fantastic experience: Really great patient experience and staff. As enjoyable as a dental appointment can be in the best ways. Everyone was very courteous and patient, their technology is top notch and makes it super fast.

Fantastic experience: Staff very professional, polite, funny and care about you. They are very detailed in explaining your care plan and encourage you to ask questions. The Dentist is Handsome smell good very Professional and makes sure you understands what's going on with your teeth. Makes you laugh My experience is a 5 star

Fantastic experience: Great location, excellent service and friendly atmosphere. Everyone is super nice and also very professional. Short wait, fast end efficient service. I love they are open on Saturdays. Dentist is very polite, friendly and very knowledgeable.

Fantastic experience: Dr. Crown and his team at this dental clinic offer a welcoming and friendly family-like experience, providing top-notch service that truly stands out. I appreciate the care and attention they provide to their patients.

Fantastic experience: Everyone in the office was completely professional, courteous and patient, answering all my concerns and explaining my upcoming procedure. I've always had great experiences with this dentist but this visit was top notch.