Jefferson Dental & Orthodontics - West Dallas Dentist

Negative experience: Today I had an appointment and my normal dentist wasn't there she was out on vacation so the person she has filling in is very rude raises her voice talks to you like you don't have no understanding and I cancel my appointment for today and made it for next month with my dentist that already started working on my teeth.. but overall Jefferson dental I would recommend longest is the person that's normally there and not a feeling person

Fantastic experience: I was totally nervous they did excellent job deep cleaning and great staff in three weeks I'll see how it goes with tooth bridge

Fantastic experience: EVELYN is literally the BESTTT she helped me in so many ways with the pricing scheduling. Everything meet me in the middle. This is the best dentist that you can go to very friendly and affordable.

Fantastic experience: Great service. Friendly atmosphere

Fantastic experience: I love this place down!!!!!!! Everyone is so nice and professional! The first time I came, I got treated so well and never left . Shout out to all the doctors, hygienist, and doctors everybody else….yall are awesome!!! Special shout out to Mrs. Evelyn……love you girlie!!!!!

Fantastic experience: Jefferson Dental is my go to! Never disappoints. Good with last minute accommodations. The staff at the front desk, to the back office are always professional. The providers are passionate about dental hygiene and treatment. Today Leslie and Evelyn assisted in making the process very smooth. Thank you all for everything. Can’t wait to see the final results

Fantastic experience: My son had a great experience today thanks to Isabel, his hygienist, and Evelyn, his treatment coordinator. He came in for a deep cleaning, and they both made the process smooth and comfortable. They took the time to explain everything in detail, which really helped ease any nerves. I truly appreciate the care and attention they gave him. Thank you both for making his visit such a positive experience!

Fantastic experience: Great service!! Very knowledgeable staff

Negative experience: The staff is not friendly. I came in to this location to inquire on dental cleanings. When I walked in both girls just starred at me. I walked right on out because who would want to be a patron with services like that. No thanks!

Fantastic experience: Dr. Lin and Dental Assistant Emily do great work on my teeth today

Negative experience: Very disappointed. In March I went there and they said they called my insurance to make the numbers of how much I would pay from my pocket. I paid on site what I was supposed to pay. Weeks later they started sending me mails stating that I owed 470 dollars because of the treatments I got. Very hard to contact someone who knows about you're inquiring. They said that the insurance didn't want to cover one procedure. I called my insurance and they said that they didn't have any record of Jefferson consulting them about the coverages of my treatments, plus that they would not cover the use of certain antibiotic close to a periodontal surgery, which I didn't have. I called back Jefferson and asked about all this and they asked time until next Tuesday to find out. They didn't call, but again they're sending me now a new letter saying that since I haven't paid they're sending my case to a collection agency. Very tired of all this. If have known that I would to pay above the budget I have I would refuse the services that got, and especially since they weren't clear with the information and I not sure about what procedure I had that I don't recall. Probably I'll end up paying since I don't get responses, only delays, but for sure I won't come back to this clinic even if the last one in the world. You cannot play with the budget of people. And don't fool your costumers.

Fantastic experience: The most sweetest professional experience I’ve had in a while. From the front office to the dentist, the best service. They take care of me with the upmost care and I’m happy my wife talked me into going to Jefferson Dental at Pinnacle! If you’ve been on the fence do yourself a favor and get off it. You won’t regret it!

Fantastic experience: I've been going to this dental clinic for a while now, and I can honestly say it's one of the best. The entire place is always spotless, and they clearly take cleanliness and hygiene very seriously. Every visit feels professional. The staff are always welcoming, friendly, and have such great attitudes it really makes a difference. From the front desk to the dental team, everyone is kind, patient, and truly cares about making your experience a good one. Highly recommend to anyone looking for a reliable and comfortable dental clinic.

Fantastic experience: The experience was informal, they were able to let me know what was wrong and what they could do to fix it. They weren’t to pushy on extra to make money. They just told me what they offered and left it alone. Everyone was nice and respectful.

Fantastic experience: The Team at Jefferson Dental & Ortho West Dallas was great (Evelyn & Maria). They went over all my payment options & discounts. I was able to get all my services done in one day as well. Everybody on staff was great. I'm usually real nervous coming to the dentist but they made me very comfortable. The hygienist dept numbed my mouth down to perfection to where I didn't feel anything. I even closed my eyes a few times during treatment, which I've never done before. They will definitely be my permanent place for my dental needs.

Fantastic experience: Valerie was very helpful and welcoming over the phone and extremely professional

Fantastic experience: I had an excellent experience at Jefferson Dental and Orthodontics and can’t recommend them highly enough. From the moment I walked in, I was warmly greeted by Valerie at the front desk — she was incredibly kind, professional, and made the check-in process smooth and stress-free. It’s always a great start when the first person you meet is so welcoming! The entire clinic is clean, modern, and very well-organized. My dentist was thorough, gentle, and took the time to explain everything in detail. I felt completely at ease throughout my appointment, which is saying a lot because I usually get nervous about dental visits. Valerie even followed up with me afterward to make sure everything went well — that extra touch really made the whole experience feel personal and caring. If you're looking for a dental clinic that combines professionalism, warmth, and top-notch care, this is the place. Huge thanks to Valerie and the entire team!

Fantastic experience: I’ve gone here for a while now and I’m yet to have a bad experience. Everytime it is very quick and efficient. Valerie in particular does an amazing job and is very polite and respectful, definitely deserves a raise .

Fantastic experience: Very nice staff everyone that attended to me was very knowledgeable, respectful and gentle. I had the best experience at this office. Evelyn, my treatment coordinator was very patient and clear, she explain every part of my financing and the cost for my treatment. Thank you so much

Fantastic experience: This office has very welcoming staff, clean office, and they really take the time to explain treatment options and make patients feel comfortable. Valerie is always friendly and professional. She makes check-in easy, explains treatment options clearly, and provides helpful insight to me. Highly recommended

Fantastic experience: Evelyn is the best treatment coordinator, we came in to get our dental checkup and she went over our treatment and helped us finance to be able to get all we needed, all the staff is very nice, recommend this place 100%!

Fantastic experience: Good customer service the best there is,very gentle cleaning and helped me very much transforming my teeth from yellow to white,would definitely recommend coming here again

Fantastic experience: Jefferson dental has always been my go to dentistry!! I've been going to different locations due to convenience but I found my clinic! I adore the staff here and the manager Alma. My daughter and husband received treatments here. Alma was very helpful and knowledgeable she made our experience here great. She explained treatment and costs. She is a great example of a leader! I cannot wait for our next appointment here at this location.

Positive experience: Evelyn deserves a raise. She is always so accurate. She is always professional, serious about her work Everytime we've come into the office. Evelyn understood what we were saying regarding our bill concerns but her manager DID NOT seem to get the whole picture when Evelyn was speaking with her manager about our account. Afterwards Evelyn corrected our bill and saw where the discrepancy was right away, then, showed her manager what needed to be done to get our account rectified. That is excellent customer service. Evelyn deserves a promotion to be a supervisor/manager. She's Very detailed oriented. She made sure to clarify the problem because someone some how that works at Jefferson Dental mistakenly applied a wrong charge on My husbands account. My husband and I are so grateful for Evelyn which is your employee. She is a very useful and valuable member of your organization at Jefferson Dental and is always contributing significantly to your company's success through her skills, accuracy, professionalism, reliability, and positive attitude. I hope that Jefferson Dental would value such employee as Evelyn tend to be more engaged, productive, and loyal to Jefferson Dental and to us as her customer at Jefferson Dental. Thank you

Fantastic experience: Great experience dr Naidu great job and Tv: Evelyn good job

Fantastic experience: Dr. Lin was amazing. My case was pretty difficult as I needed two oral surgeries to complete my treatment. It was all worth it in the end. My teeth are finally how I've always wanted them to look and I couldn't be happier. I've also had Jessica and Matthew take care of me multiple times and they were both great and very attentive :^) I hate that I've finally reached my last appointment but overall it was a great experience!

Fantastic experience: It has been a wonderful experience with doctor Lin and assistant Jessica

Fantastic experience: The dentist was very gentle, answered all my questions and concerns. The staff here are also very professional and caring. I was looking for a new dental office to get my dental work done. and after my first visit there, I'm definetly coming back. They also discussed the prices with me before any procedure was done which I really appreciated. Hand down one of the best dental offices I’ve been too! Friendly and Down to Business!! 10/10 recommend!

Negative experience: Dr shaved some of my Caine tooth when putting composite on my other tooth also made it fat on the bottom ): Dr also put the needle in my gum a second after asst put numbing gel idk if she was is a bad mood or something or also asking how old i am when im the patient also threw me off i dont feel like i was being heard carefully or she understood what i was explaining to her she just seemed kinda like ugh i explained 3 times i didnt necessary need caviaty composite redone from Jefferson which she said i didnt need it it was feeling rough i said i know i was telling her the bottom of my tooth wasnt as straight as it was when i got my chipped tooth fixed ): not the middle i did say it was okay and just left because i did not feel wanted there ortho side is well 100% im just sad because i liked how sharp my Caine was now it has a weird straight side on it / i do like ortho but before treatment is done look at the side of your braces and see if you will be okay with slanted teeth if that’s your anatomy because if you aren’t you will be recommended Invisalign & will pay more after braces off i ended up being okay with it though /+ laser gingervitus treatment is considered a quick fast treatment 100$ the last time it was recommended to me as a fast fix but i would be able to clear up if i just had kept up with my flossing and mouth wash & appointments for cleanings ( i did it last time because i had braces ) but i had a small amount of build up from over a year not being at the dentist the laser treatment shouldn’t even of sneakily try to be added even after the nice hygienist said (nothing a cleaning won’t fix and good flossing and brushing will resolve it ) which i did admit i wasn’t following good practice to her I’m just never coming back to this location

Negative experience: Always a difficult experience. Never on time. Admin is disorganized and forgetful and dentists are low quality/always quitting. AVOID AT ALL COST

Fantastic experience: Very nice professional staff the dentist was very sweet and gentle. Been coming here for a while no complaints and affordable.

Fantastic experience: Dr. Naidu took the time to explain everything clearly and answered all my questions throughout the appointment. I would highly recommend this office to anyone looking for a trustworthy, friendly, and professional dental team!

Fantastic experience: The Female dentist that attended to me was knowledgeable and very respectful in answering my question. All other staff were very humble and respectful.

Fantastic experience: Wonderful experience with braces! Dr. Lin is truly excellent at what he does. His team was professional at every visit, and we always received clear explanations about what to expect during each phase of treatment. My son had his braces removed just in time for senior picture day! I highly recommend Dr. Lin and his team.

Negative experience: WORST CUSTOMER SERVICE EVER DON'T GO TO THIS OFFICE ON PINNACLE OR THE DUNCANVILLE LOCATION

Fantastic experience: Everyone there is very nice & welcoming from the front staff to the team in the back! Love getting my check ups here!

Fantastic experience: I like coming to this office! The staff is very friendly, office is always clean. Every time I come for my orthodontist and general appointment the girls in the front are very attentive.

Fantastic experience: I love Jefferson, more specifically this office on pinnacle park, the whole team is lovely, starting from the girls in the front window to the staff in the back, they are very attentive, love both Dr. Naidu and Dr. Lin, they all gave me proper care and attention, they answered any questions and concerns, shoutout to the manager Alma for having the team organized, 100% recommend this office!!!

Fantastic experience: I had a great experience here. They are always explaining what they will do beforehand and my kids also liked coming here. The assistants are friendly and helpful. The doctor is great! The management here is great. Thank you Jefferson dental for making our trips to the dentist easier.

Fantastic experience: All of the staff that stopped by my seat were incredibly attentive and showed care during the entire visit. I’m very appreciative of the hygienist, orthodontist, general doctor, and treatment manager especially for helping me understand fully what I was dealing with. The establishment as a whole was very thorough in how the exam went

Fantastic experience: Dr Naidu did an excellent job with doing a root canal for me. Was very nice very caring and made sure I felt very comfortable about the whole procedure. Thank you so much

Fantastic experience: This was my first visit and I must say everything was AMAZING!! I thoroughly enjoyed my appointment and the staff was super nice and very helpful!!!

Negative experience: I used to like this place but now there are alot of new employees and customer service is not good. I am going to change who I go to moving forward. This is a horrible place to go to; the dentist is loud and yells at you because your teeth need to be cleaned um, that's why I am there, DUH!!!! Also they cash your insurance checks then send you unpaid invoices and say you still owe, AND THEY NEVER PICK UP THERE PHONES. WORST PLACE EVER KEEP AWAY

Fantastic experience: Love love this dentist ! They’re well handled and very good care❤️

Fantastic experience: I went to this location after having several negative customer service experiences with the original location on Jefferson and they did not disappoint. As a matter of fact, they went above and beyond for my mom and had the most empathy and patience with her. Thank you Dr. Ida! All of the front office staff were vet professional and courteous!

Negative experience: I had an appointment at 8:30 am , when I walked in the front desk lights were off and the front desk girls were sitting there talking and giggling and did not acknowledge me or tell me to sign in . I had to figure it out myself to sign in on the clipboard after standing there for 5 minutes.

Negative experience: My appointment was at 8am, so when the staff walks in, no one spoke. It was very poor customer service. They acted a little racist. They where very rude in the way, they was talking to us. I do not recommend this place.

Positive experience: The front office is helpful and answered all my questions and concerns. I got braces i just wish i was told a treatment plan or any details on what is to be expected on the current and future visits. I saw the ortho for less than 10 minutes. I feel like there should have been more conversation about my teeth or the braces. Overall great experience though!

Fantastic experience: Matt is the best Ortho Assistant at that location. He answers all your questions and concerns very humble smart guy. I really do recommend you ask for him on your next appointment!!

Fantastic experience: This dental office offers amazing professional services. Staff is nice and friendly. Isabel did an amazing job with my cleaning! Would highly recommend for anyone looking for a cleaning!

Fantastic experience: Best Front desk really attentive and interactive with patients . As well as back assistant really informative and have great work ethic and great communication!!

Fantastic experience: Isabel (hygentist) @ the pinnacle park location has awesone bedside manners. She's very attentive and makes sure I'm comfortable and doing okay.

Fantastic experience: was scared to come in due to other dentist appointments in other places but this was the best experience yet! they took great care of me and made sure everything was good while they checked my teeth will always be coming back

Fantastic experience: Love this location of Jefferson Dental. The doctors and entire staff are always so nice and welcoming. They do an excellent job and always make sure I’m comfortable and happy

Positive experience: My first time going I had a very good experience which is why I returned but my most recent appointment was not good. It seems like they’re trying to pull off of a scam with people with insurance & when paying at the end of the appointment. Dentist & hygienist are professional…not sure about the employees in the front.

Negative experience: My appointment was moved without my authorization and I wasn’t told about being rescheduled until I received a text trying to confirm the appointment. I had to move my work schedule last minute to accommodate the change. Also I’m not sure if they overbook themselves all the time but the wait time to actually get seen is ALWAYS 30mins-1 hour.

Fantastic experience: Keiyon did a very good job, he numbed me for my deep cleaning and he can even speak a little Spanish as well which made me very comfortable!

Fantastic experience: Keiyon Monroe is the best! He made my experience very comfortable, he was well informed, and great customer service!

Fantastic experience: Isabel She’s Good at what she does and Real homie took care of me and made sure everything was going well and safe every step I recommend Her

Negative experience: I called to make an appointment to get my teeth checked. They told me my teeth cleaning was covered by my insurance, so I went in thinking I was not going to be charged. They checked my teeth and started telling me all the problems I had. Then comes in the financial aid person who breaks down all the prices and plans they have for me. After almost 2 hours on the chair, she tries to get me to agree to almost $6,000 plan. I told her I was alright. That I just want my teeth cleaned. She then tells me it the insurance covers 80% of the cost which was like $260. I ask her how much I had to pay. She said $150. In my head I knew that wasn’t right if the insurance is paying 80%. While I was sitting there, I could hear the same thing being said to all the other patients. It sounded more like a bunch of scammers trying to milk people out of their money. What a waste of 2 hours for me, and also, I got out of work early to make it here to not get anything done to my teeth. Be aware people.

Fantastic experience: Amazing experience! Keiyon took the time to explain each step, ensuring I understood what was happening and why it was important. I appreciated his gentle approach and thoroughness, making the experience as pleasant as possible. Very very thorough cleaning Thank you, Keiyon, for your outstanding service and for going above and beyond to help me maintain my dental health. I highly recommend you to anyone looking for a fantastic dental hygienist!

Fantastic experience: Shout out to Dr.Lin, the dental assistants, the reception staff, and the financial manager. I went in for a consultation all of them had very positive demeanors and were thorough in explaining everything and answering all the questions I had.

Fantastic experience: Linda helped me get a good price for all my procedures! Very excited to have it done soon! Staff super friendly and nice <3

Fantastic experience: This place is amazing! I was quickly brought in, they are all kind and very helpful. I got my cleaning, filling, and extraction done and had a great payment plan to follow along! I definitely recommend coming to this place. I was very appreciative with how patient and encouraging the ladies were when I was being stubborn during extraction. Also this was my first visit after 10-12 years! So glad I made my appointment here! Thank you so much

Fantastic experience: Dr. Chaula is very nice and very gentle when it comes to caring for her patients. I went in on 7/8 with a big face from an abscess. I was given prescriptions and went back on 7/12, and now I’m 2 teeth free from pain. I know that I can be a handful, but it did not change the professionalism of Dr. Chaula and her staff. She also coaches/ teaches her staff. Thank you to my dental assistant (sweet), and to Jackie in billing/ finance ( awesome attitude). I will be returning for further services…. Thank you Jefferson Dental for Dr. Chaula and her Staff

Fantastic experience: My experience on 07/12/24 at Jefferson Dental and outstanding employees in particular miss Jackie in financial very well informed and directly explained also miss Hadil front desk window very courteous and and great personalitie made my paperwork so easy made me fill comfortable and great professional doctors on staff direct and prompt thanks to all at Jefferson Dental.

Fantastic experience: Great Service at JEFFERSON DENTAL Manager Jackie,Doctor Chaula and Keiyon Hygienist all made my DENTAL visit a good experience. They are a great team. Thank You Johnny.

Fantastic experience: I’ve been going here for a few years. Two years at this location, and my personal experience has been very professional and I have zero complaints. I would like to recognize Mr. Keiyan, ( sorry if I misspelled that), for his professionalism and truly caring about what he does. It shows in his work. Also, Miss Jackie, because she looks out for me and communicates well when I have issues and helps me resolve them with minimal stress. Overall I would recommend this place to anyone who’s looking to start their journey into dental improvement just as I have.

Fantastic experience: Very great friendly people, make sure to ask for Jackie :) she does an amazing job, has a very pretty smile that’d definitely brighten up your day

Fantastic experience: I’d like to give the BEST two people over encountered in a dentist office EVER!! From the moment I walked in the office manager Jackie was the sweetest! After receiving my Plan Of Care she assured me I could get a payment plan; and she helped get it!! Mr. Kenyon, was AWESOME!! I was soooo embarrassed, but he made her VERY comfortable. Kenyon was very gentle, welcoming, and kept me updated throughout the procedure!! I’ve NEVER felt so comfortable in the past!! Thank you both for caring

Fantastic experience: Jefferson Dental at pinnacle location- near walmart! Great experience, thank you Ms. Jackie, Ms. Linda, and hygienist Isabella for peaceful visit! Other locations were disappointing, but this one exceeded expectations. Ladies were sweet, polite, responsive, and on time! Thank you so much for the care from the bottom of my heart.

Fantastic experience: First time going thier, they attended me right away it was a great experience got me taken care of. Assisted by manager Jackie will definitely come back again thank you

Fantastic experience: My regular office was closed. So I came to get an adjustment for my retainer at this location.. I was seen and greeted very well. Dr. Lim or Lem was awesome and Jessica was great.. thanks yall..

Positive experience: High quality dental work, with a dysfunctional front house. My review will primarily tackle my frustration with 3 specific and avoidable persistent problems: 1. Scheduling is inconsistent. I have had appointments that were scheduled, confirmed over the phone and sent a text within 2 days of the appointment as a reminder. Ensuring that it is possible for this to be done properly. However, on several occasions I've had serious time wasting issues; there was an appointment I arrived to where they actually had no idea why I was on the schedule, the receptionist simply apologized and told me there was a mistake made and I wouldn't need to see the doctor. Or the time I specifically set an ortho appointment, came in was scanned and set a return appointment for 3 weeks later. I arrived, signed in marking ortho on the sign in sheet. Then I'm examined and told that I can leave, which was confusing because I was told I'd be receiving my next set of trays. The dentist was confused and while I had already been there an hour, I was told that everyone left for lunch and wouldn't return for an hour. 2. Confusing financial processing. I have been a Jefferson dental client for over 10 years. This is the first year where I've paid my copay, received treatment, and on 3 separate occasions received a separate bill in the mail days later telling me my unpaid bill is going to collections. When I asked about it on a separate visit the receptionist seemed to be confused as to how to help me, which was a bit frustrating as she was the individual who came to take my payment before the treatment. 3. Exceptionally long wait times. I work in education, and have for over 14 years, I'm aware that there are many times where appointments run over time, or communication break-downs occur. It's understandable and not uncommon. However, I have had maybe one appointment in the last 2 years where I didn't have an idle wait time of 20-30 minutes. Often I'm either on time or early so having to schedule time off work, aligning my schedule to receive services and due to inefficient practices, and a lack of communication I've come to expect long wait times. I want to clarify, I have for the most part received great dental care at reasonable prices. However, inconsistent communication surrounding scheduling, finances and treatment are pushing me to seek services from a different company. I value my time, money, and treatment; please make adjustments, thank you.

Fantastic experience: I recently visited Jefferson Dental a few weeks ago and was informed that I needed a deep cleaning with laser therapy. Prior to my visit, I was unaware of the severity of my condition, but the assistants showed me my teeth scans, and it became clear to me. The treatment coordinator, Jackie, was incredibly kind and informative. She assisted me in finding a financing option that made payments manageable. The hygienist, Keiyon, truly made a significant impact on my life. Previously, I suffered from bad odor and swollen gums, but his cleaning not only improved my smile and oral hygiene but also boosted my overall confidence. This experience at Jefferson Dental was by far the best dental visit I have ever had, and I highly recommend scheduling a cleaning with Keiyon as soon as possible.

Negative experience: Let me preface my review by saying the dental technology great. However, when it came to my treatment plan that’s where things went south. Prior to getting a second opinion I was ready to go through with my services until I discovered that the $700 plus for deep cleaning that I didn’t need was way too much as well as the $1488 partial for 1 tooth on the bottom and the $1488 partial for 3 teeth on the top. I was educated that I could get those partials for $500-$700 each. I had a few small cavities that were also priced too. My quote landed somewhere around $5800 plus. I feel as though they found a weakness and planned to exploit it. This is upsetting, as I was excited and prepared to have the work done. As a TAKEAWAY: If you ever feel uncomfortable always get a Second and Third opinion if necessary.

Positive experience: The orthodontist receptionist with the dark hair,thick body frame wearing the tightest blue uniform she could find . wouldn't give her name have the worst attitude. All just on this list I really wish I could switch my daughters clinic this was my 1st encounter at this location, our city is under a floor warning, and I was so many wrecks coming that way she wasn't understanding at all didn't give us a grace period or nothing just gave me a hard time.

Fantastic experience: The entire staff was very kind and welcoming. Thank you all from the front desk gentleman, to my DA, to the Dentist and the Finance Manager! Thank you all so much. Jessica put my bottom braces on and my experience today was equally as calming as the first one. Thank you all! Kindly, Chantel Miller

Positive experience: I always have a great experience when I seeing the Ortho side but for some reason the wait is always longer with the general side. It wasn’t just me today it was so many others looking around huffing and puffing and probably wondering the same as me, what’s going on? Overall the dentist takes care of you, just be prepared to wait 30 minutes to an hour before getting called back to the general dentist side.

Fantastic experience: Started my braces treatment with Dr. Lin it was an amazing experience with the whole staff I also got my cleaning done the same day! Dr Sura was making sure I was ok the whole time. Would definitely recommend this place to anyone looking for orthodontic or dental treatment.

Fantastic experience: I went to get a cleaning and have had my braces done here. Keiyon did my deep clean and went the extra mile to make sure he took care of me as well as shared techniques to avoid it in the future. I also want to give a shout out to Jackie just because she’s cool. I never leave reviews but they earned it.

Fantastic experience: i had such a great experience here! jacqueline was very kind and helped me feel comfortable. she thoroughly explained everything so i knew exactly what was going on. i will definitely be returning and recommend this place!

Negative experience: TLDR; They have a horrible scheduling system that leads to double booking. I called and made an appointment that was scheduled 2 weeks out on a Thursday without any problem. They called to confirm the Saturday before, and we did. However, the day before the appointment I see a missed call during work with a text a few minutes later saying I need to confirm or I might lose my slot because they've been unable to reach me. I called and they said they were "just calling to confirm" so I confirmed (again) but then the young lady asks if I can come in an hour before because they were overbooked. I told her I couldn't because I had other commitments, and she said she would put it in her notes. Then, the morning of the appointment another rude young lady calls with an attitude that they need to cancel my appointment because they won't have a general dentist. I asked her how the whole week of communication no one was able to notice that before? She said that it was because when I called to schedule an appointment, people not located inside this office answered the phone and they don't know what's going on at this location. So I asked how I can call them directly to make sure I get someone who knows what's going on at this location? She said they can't assure they'll answer the phone since they are busy. On top of this my boyfriend has also been asked at the time of the appointment to wait because of overbooking.

Fantastic experience: Wow what a great dentistry !! The entire staff not only make the experience of going to the dentist easy on your mind and body but also your finances. What started as a visit I’ve been putting off for years turned into a weight off my shoulders knowing with the help of Jefferson dental I am on my way to a better smile. Before you leave the building be sure to put you eyes on Linda hug her and tell her Tray said “Thank you” She is beyond heaven sent. The entire facility is a 10/10!!

Positive experience: The hygienist had an onlooker learning with him while he was doing a procedure on me. Instead of talking about the procedure he was trying to get to know the woman and talking about personal things with her. And when he would talk to me he was condescending. The surgeon was very respectful and tried making me at ease and that was good

Negative experience: When I was given the payment plan I was told the charge would be over $4000.00. I was told that my insurance would only pay half of the payment. I was told that I I would be responsible for over $2000.00. I was offered to finance the payment. I did not qualify from several finance companies. I went to Smiley Dental. My insurance company paid the entire payment for the same services.. Does Jefferson Dental receive kick back payment from these finance companies? I feel like there was an attempted scam. SHAME ON JEFFERSON DENTAL!!

Negative experience: I wish I can say the service is great but when it comes to documentation that is needed they lack follow through. Every time I call they never answer the phone at the clinic directly. Only the answering service which is offsite and unable to assist you with billing needs. I’ve been requesting a detailed super bill for my HSA and they have yet delivered it to me. I even went in person and they wasn’t able to complete it then and asked told me they will email it to me. If I can’t get the information requested to be reimbursed then the company needs to reimburse me.

Fantastic experience: I had a great experience at the Jefferson Dental Pinnacle Park location. Linda made my financial aspect of my dental visit affordable according to my insurance she was patient, helpful, and very understanding made you feel like a patient and not a number keep up the great work thanks for all your help! Dr. Chawla was amazing she made sure during my treatment I was comfortable and asked me numerous of times if I was okay everything was communicated effectively and she provided you with multiple options from most effective to least. You have a bit of a wait time that’s my only complaint but overall great experience.

Fantastic experience: The staff was super friendly and informative. They did everything they could to help me get the treatment I needed. Keiyon my hygienist was amazing, and Linda was the sweetest helping me get funding for my dental work. Everyone that worked with me was amazing.

Fantastic experience: The staff is friendly and really helpful. Mrs. Linda was the absolute BEST. Talked me through everything and was very helpful and answered any and all questions had! I would definitely recommend!

Fantastic experience: They were so kind and patient. I got the bad news I needed dentures. They worked with me to find an affordable option so I can get my smile back without having to go in debt! Bless them!

Positive experience: Dr. Lin is amazing and so is the ortho staff, but the general denistry has a tendency to be very slow. However, the hygienist (African american lady) is very nice and amazing! The staff changes a lot, and they often get the appointments wrong. Overall, they are nice and the staff would benefit from more training to help them get better.

Fantastic experience: Came here to get my braces and the staff here are absolutely helpful and amazing. Dr. Lin is very caring and overall a great doctor. A year and a half later my braces were removed and teeth were successfully fixed and straightened. Very happy with the way they turned out and how great I was taken care of by the staff. Will definitely continue coming here in the future!

Negative experience: Some of the staff are very friendly. But once it comes to treatment they get very money hungry. I came for an annual cleaning, waited over 2 hours to find out I needed additional treatment for other problems. They denied me my annual cleaning and tried to rush me out of the clinic after I declined paying $500 for everything they recommended. I wasn’t offered a treatment plan, they wanted the money up front. Don’t get me wrong I understand dental visits may be high. But this clinic was very adamant on getting money from me for what I initial came for, an ANNUAL visit.

Fantastic experience: This Jefferson Dental is A1 Everyone here is amazing! The service is impeccable, I’ve referred everyone I know here. I’ve wasted so much time and money on the other dental providers, I’m so glad I found this place! You too can save time and money, with these professional ladies!

Negative experience: The staff were nice. However when I told them I have to wait on getting the invisible line. All that niceness went out the window. No one check us out nor give me a referral for another doctor. So after sitting there seeing no one coming back. I left. In my opinion it's all about the Benjamin

Negative experience: Echoing a lot of reviews recently, the communication is abysmal with this location. I was told to come in for an ortho appointment to repair a retainer. I confirmed over the phone the purpose of visit, only to drive 30 minutes to the office and be told they don’t repair retainers. This is an unacceptable way to treat new customers. Will not be returning or recommending to friends / family -

Negative experience: Got braces & experience was ok to start, I understand the pandemic has messed things up, but I've gotten nothing but poor customer service. Examples: I missed one of my brace adjustment appointments & took more than 5 months to be seen, (way too busy not enough employees) this increased time I need to have braces. Also have received text confirmations that I have appointment, take time off work to come to dentist office only to wait for 40 minutes to be told my appointment confirmation was a mistake. I asked if they could work me due to missing work & driving 30 minutes, only to be told by supervisor that wait time would be 1 hour or 1.5 hrs or longer. It's obvious customers are an inconvenience when dentist office makes a mistake. Also have to wait longer than what seems reasonable when I finally make it to the dentist chair to get actual work done. I really regret choosing this place due to the poor experience. Maybe should take on less customers or have a better scheduling system. I do not recommend at all, run from this place unless it's an emergency, they work hard to get your business & then its poor service & bad experience from there. All the good surveys are probably new customers. I've been dealing with them for over 2 yrs.

Fantastic experience: The Professionalism and courteousness of the whole team at JDO Pinnacle park location is second to none ! I have lots of anxiety about going to the dentist but after this visit, I have become an advocate. To begin with office staff is incredibly friendly as you come in the door. Vas and Leslie, the office managers were extremely helpful for any or all questions I had. My dentist Dr. Sachi Chawla was very knowledgeable, empathetic and great at educating oral care to her patients. She took the time to fully go over my dental health, presented several options on how to improve my teeth and put together a great treatment plan that fits me. I highly recommend her. Isabel, the hygienist that did my cleaning is the best hygienist I’ve ever been to. She was very gentle and personable. In addition, I had a consultation with Dr. Lin who is a very seasoned orthodontist at JDO, and he took the time to truly explain what was going on based on the imaging and his findings. Altogether, I am so happy to be a new client here and would highly recommend this dental office!

Fantastic experience: Excellent staff! Dr.Lin and Jessica are so awesome. They did my Invisalign and I loved it! The girls in the front are so helpful and nice, especially maria she was so helpful.