iSmile Orthodontics - NYC

Fantastic experience: Amazing service!! From the time I walked in the door until the time I left. The office manager Ryan was super helpful. Answered all my questions, helped me understand the process. Definitely recommend.

Negative experience: I had a very uncomfortable experience and every visit is the same. I was not greeted or acknowledged when I arrived. The reception was dismissive. And when inquiring about my appointment time, I was not asked to please hold, instead I was walked away from. Which is rude. They don’t respect your appointment time and they don’t have any hesitation with showing their disdain for you. In fact, one of the dental assistants Elaine, said, “it’s going to be a long day” when I asked the doctor a simple question about my treatment plan, right in front of me without any regard for my presence. This place lacks the proper customer service skills needed to make their clients feel comfortable. I feel terrible when I am there. The doctor is great and very comforting but the staff makes it a very unpleasant experience. Overall, I regret choosing this office as my orthodontist.

Fantastic experience: Jocelyn did my braces she's the best!

Fantastic experience: Jocelyn was really nice!

Fantastic experience: Jocelyn did a very good job at putting my braces on.

Fantastic experience: Jocelyn did my braces. Great experience!

Fantastic experience: He was kind and explained in detail. My son is correcting it so that he doesn't get hurts!

Fantastic experience: Jocelyn set up my braces and she was sweet

Fantastic experience: Great experience. Friendly staff. Literally was in and out

Fantastic experience: The service is amazing they are welcoming my smile is a 10/10

Fantastic experience: Super accommodating and professional!

Negative experience: We relocated from white plains NY to Brooklyn. We had to change the site for my son to get his braces done. We chose inwood. After traveling almost 2 hours on the subway with a stroller and baby, to get to my older son’s appointment, they turned us away because my son needed 8 brackets repaired and they were short staffed, it would take 40 minutes to fix the brackets. The doctor refused to see us and told us to come back another day. This was extremely frustrating , unprofessional, and heartless. I practically begged the receptionist to see us and she just didn’t care and kept saying no. If we could continue traveling to white plains to see the orthodontist there we would. They would have never turned us away like that. It was unacceptable. No courtesy call to inform us of any issues beforehand. And the attitude from the staff was inconsiderate and tried to pass it off as if it was our fault for not telling them about the brackets. Absolutely ridiculous and unacceptable. This office is heartless. Don’t believe the hype.

Fantastic experience: They treated my granddaughter and daughter with kindness, respect, and genuine care from day one. What impressed me most was how they guided my daughter through the difficult insurance process something that can be stressful and confusing for anyone. Their dedication and compassion made a real difference in my granddaughter’s care, and I couldn’t be more thankful for the support they gave our family. Thank you ISmile family.

Fantastic experience: Thank you so much to the entire team at iSmile. A special thank you to Imani for always staying on top of the administrative details, and to Giovanni for making the intake process smooth your patience is truly one of a kind. Kim, your testimony was inspiring; it’s always uplifting to hear real stories like yours. Joseph, thank you for your dedication in making sure my daughter felt at ease and prepared for her braces. And most of all, thank you to Dr. Christina for leading such a wonderful team and for being kind, caring, and passionate in serving your community through iSmile.

Fantastic experience: My fiancé brought her daughter to them, and they proved to be the most supportive practice throughout this challenge especially when it came to navigating the insurance process. Thank you

Negative experience: Before you sing anything make sure you are in network they will wait for the end of the treatment to tell you own money when that was not the discuss at initial consultation … the new manager is horrible super rude she will scream across the waiting are your financial very unprofessional .. when 1st stared with then staff was amazing everyone got replace and now it has become a gossip place and loud jokes amount employees at the front desk .. this company needs to do mystery shopping on this location so they can know who are their employees and how they are treating customers. The receptions is amazing and professional . Over all very disappointed of how it has change over the years

Fantastic experience: I am pretty happy with the results- being taken care of by them over 2 years. Everyone is friendly and professional in the Inwood office!

Fantastic experience: Amazing experience for me and my daughter (new patient). Very understanding and flexible with the rescheduling providing sooner than later appointments. The wait time was slim to none almost. From the front desk staff to the assistants and doctor they all presented a pleasant welcoming approach serving excellent customer service. Happy to have chosen iSmile for my daughter’s orthodontic treatment. I highly recommend this office/team.

Fantastic experience: They r fantastic n they make us laugh which is awesome!

Fantastic experience: Ismile hands down provides the most pleasant experience for all dental procedures for adults and children. After struggling to find a pediatric dentist for my daughter I came across Ismile which is now my families dental practice. Elaine Maldonado is a true professional at her job. Elaine thoroughly walked us through the procedure step by step and made sure that my daughter comfortable at all times. THANK YOU ELAINE ! THANK YOU ISMILE

Fantastic experience: I HAD SUCH A SPECTACULAR FREE CONSULTATION WITH A VERY CARING STAFF AND DR. CRISTINE. DEFINITELY GETTING MY BRACES HERE.

Fantastic experience: such a good experience, the service was amazing. I see so much improvement already in my journey. I definitely recommend this place

Negative experience: 1 Star and being very generous. I came in to get my retainers. I’m on my 4th visit and they keep on screwing up my retainers. This has been going ok since December. Don’t get me started on the horrible customer service.

Fantastic experience: They’re always wonderful, fast and efficient. Loved my experience during the whole treatment.

Fantastic experience: This is hands down the best orthodontist office in Inwood! Giovanni was very professional and informative. I enjoyed the warm and welcoming environment and I overall had a great experience. I have never been so excited to go back to the dentist I can’t wait for my next visit to start the first part of my new smile!

Fantastic experience: Excellent personal, clean place , the best experience in NYC!!! Katy my great assistant

Fantastic experience: I had at great experience with iSmile orthodontists. Giovanni was kind and helpful with helping me discuss my plan options. The office is very cleanly and the staff members are very welcoming.

Fantastic experience: Amazing place with professional and friendly staff! I visited for an Invisalign consultation to address a slight overbite (nothing too major) and decided to proceed with a treatment plan. However, after giving it some thought, I realized that it wasn’t the right time financially to commit to Invisalign. The very next day, I contacted them to cancel my agreement. Even though only a day had passed since my order was submitted, the cancellation process required some steps. Thankfully, Johvanie was incredibly helpful throughout. He kept me informed at every stage and reassured me that the cancellation would be handled smoothly. He was an absolute pleasure to work with! From the front desk to the medical professionals, everyone was so kind and welcoming. I’ll definitely return when I’m ready to invest in a straighter smile. Highly recommend this place!

Fantastic experience: Love this office. The staff is both friendly and attentive. They make the whole experience much easier. Giovanni was such a big help when it came to financing my braces. Shoutout to them!

Fantastic experience: I visites today for a routine adjusment, and Imani at the front dedo warmly welcomed me and checked me in with a SMILE. The lével of service I receive at Inwood is consistently exceptional. I highly recommend this location 10/10 everytime.

Fantastic experience: My experience at Ismile was amazing! All of the workers and doctors are always in great spirits and willing to help. At the end of my braces experience Giovanni, helped me understand and pay off my remaining balance on the spot and even gave me a Starbucks gift card :) I recommend this place 10/10!

Fantastic experience: I had the pleasure of working with Giovanni, the treatment coordinator, and I can’t say enough about how amazing he was! Giovanni went above and beyond, providing in-depth assistance that made the entire process smooth and stress-free. His attention to detail, professionalism, and genuine care truly stood out. He patiently answered all my questions, ensuring I fully understood every step, and he tailored his approach to meet my specific needs. Giovanni’s dedication and expertise are unmatched. Thank you for your exceptional service—I couldn’t have asked for a better experience!

Fantastic experience: I cannot say enough great things about Giovanni at iSmile Orthodontics! From the moment I walked in, he has been incredibly helpful and accommodating. He went above and beyond to make sure I fully understood my contract, even taking the time to go over it with me several times to ensure everything was clear. Not only that, but he got me scheduled the same day to have my braces put on and even arranged for the removal of my top braces the same day as well. Talk about efficiency and excellent service! I am so happy I chose this location for my treatment and feel confident in this journey thanks to the exceptional care and attention I’ve received, especially from Giovanni. I would highly recommend iSmile Orthodontics over and over again, and Giovanni is the reason why!

Negative experience: Did ismile Inwood close down? I am still getting charged. No one has reached out or responded. It’s been closed for a while. I am awaiting my trays.

Fantastic experience: It was awesome! I loved how fast it is (this is Nicholas) how little it hurts! Just amazing.

Fantastic experience: Thank you! the initial consult was very nice. Staff is fun and welcoming. The Doctor and coordinator listened to my concerns and made sure I am informed well. Can’t wait to get started with my invisalign journey

Fantastic experience: I smile at the inwood location was great the wait wasn’t long and the staff was welcoming also I appreciated the experience

Fantastic experience: I visited for a consultation and the entire staff was so helpful and very nice. The doctor took her time to sit with us and explain the process .

Fantastic experience: Great place for kids my daughter is usually nervous thank you for making her feel comfortable highly recommend

Fantastic experience: Always a pleasure coming to this Orthodontist. This is our last visit as my daughter is having her braces removed. Both of my children attended this Ortho. I highly recommend.

Fantastic experience: Took my daughter for her first consultation for her braces and the customer service was 100% and professionalism was amazing and the environment was super clean.

Fantastic experience: Very friendly staff and knowledgeable. They were helpful. I recommend their services

Fantastic experience: Amazing and super helpful staff! They have the best patience and are even bilingual which is even better 11/10.

Negative experience: My wife made an appointment, but apparently it wasn’t in their system. They proceeded to have my wife wait for 2 hours without being seen by a doctor. They overbooked and instead of having you reschedule they’d rather waste your time so they can squeeze in more income for the day. It is obvious this place is just a patient mill that isn’t willing to give the proper time per patient. You’re nothing but a paycheck to them. Don’t take time off work for an appointment at this facility. Your appointment isn’t guaranteed.

Fantastic experience: Everyone was extremely nice and helpful. We arrived at our appointment and were taken care of quickly. Would definitely recommend!

Fantastic experience: The office was super organize and clean. John was excellent. He provided great customer service.

Fantastic experience: When I got here and brought my children we had one of the best experiences I ever had compared to any other orthodontist I brought my kids to They were kind and made sure we had everything we needed

Fantastic experience: They were very gentle during the x-ray. They were kind with their instructions and helpful. They were friendly and polite when it came to finding how to close my gap.

Negative experience: Worst place to get your braces.I recommend to do quotes in other places before choosing compare to other places they are expensive here. The brackets always fall off wires are always misplaced causing pain and discomfort last appt the wire was place on top of a bracket instead of the hole it was supposed to go into. Staff is friendly though

Fantastic experience: iSmile team members are amazing. Extremely professional and welcoming. The office is nice and clean. I recommend anyone interested in treatment to visit.

Fantastic experience: Very knowledgeable and attentive staff!. John answered all questions with great details. Can’t wait for my daughter’s next visit

Fantastic experience: What I loved about this place the most is that they are gentle, nice and it was a short wait. John was very helpful and nice.

Fantastic experience: it was amazing, really well done too cuz like im a patient and they treated me with respect especialy john and they didn't hurt at all

Fantastic experience: I originally found ismile on Zocdoc and the staff is nice, John is very friendly and makes sure you understand everything about your treatment and your procedure.

Fantastic experience: Great experience at ISmile. John did a great job explaining the process and helping me understand everything step by step. Thank you!!

Fantastic experience: Perfect service, very professional staff. My smile becomes better and better every month. I’m so excited to see the final result!

Fantastic experience: Staff is super nice and genuinely show that they care about you, I was seen by Jayline she was super nice and explained the whole process to me I was super nervous but she calmed me down and made me feel super confident about getting my braces, highly recommend her to anyone who is going to there

Fantastic experience: My first visit here was great!! Staff was friendly and professional. I got seen by Jayline and she was super gentle, would definitely recommend.

Fantastic experience: First visit! Getting my braces on today! Very nice office, John was super helpful, amazing customer service! Quality of service is great! Highly recommend!

Fantastic experience: I went to this dentist today for my braces treatment, and the place was very clean. I met this guy John and he was super nice to me and my mom. I rated this a 5 star because of how everything went today. Definitely should go to this place!

Fantastic experience: I very much appreciated my consult at iSmile. John took the time to throughly explain my options, potential results, and price points. I feel that I left with all the information I needed to make an informed decision about potential treatment.

Fantastic experience: The place looks very nice and the workers really treated me and my mother with true respect. Also the worker came asked questions and truly made me feel comfortable.

Fantastic experience: Great service, very professional. Very hygienic.

Fantastic experience: They are very friendly, and kind they make you feel welcomed. They work quickly and get to work with you right away. Very outgoing and hold good conversations.

Fantastic experience: Really great staff here. Everyone is so warm and welcoming -- especially Stephanie and John! They made me feel comfrotable and answered all of my questions to help me really understand the process of getting Invisalign -- even the questions I had to ask more than once LOL. Would definitely recommend this office to a friend.

Fantastic experience: I had a great session with Stephanie, she did a thorough review on my canines, my molars, and everything else I had issues with. Thank you Stephanie!

Fantastic experience: I’ve been a patient at iSmile for years and have always had a wonderful experience. The front desk, Karina, is always extremely friendly and helpful. Whenever I have concerns with my treatment or need to change and appointment, she’s always more than happy to help.

Fantastic experience: All of the dental assistants and the doctor are really nice. Karina, the front desk always makes the office a welcoming environment. When I first started my treatment she made sure to answer any questions I had. I know whenever I need help with my account or treatment I can call.

Fantastic experience: I have the best experience every-time I come here. Karina is always so welcoming she makes my check in and out experience great.

Fantastic experience: Office staff is super friendly! Absolutely love Karina at the front desk. She knows me by name, such a great feeling.

Fantastic experience: Great location, everyone in the staff is really friendly and professional. Karina in the front office always greets with a smile. My daughter is really happy with the progress so far.

Fantastic experience: Karina absolutely lovely! She always helps me out with any questions I have. Totally recommend this office.

Fantastic experience: We have had a good experience at Ismile. My daughter was told she might need braces and ismile agreed with the general dentist but did not rush anything. We've waited 6 months to see how her crowding issues progress. Karina at the front desk was particularly kind with our daughter.

Fantastic experience: Great office! Super clean and attentive. Karina is always so friendly and welcoming to myself and my daughter. Absolutely love that she knows our names makes me feel a part of the community.

Fantastic experience: Absolutely love coming into the Inwood office. Karina always makes me feel so welcome. Highly recommend this office.

Fantastic experience: My daughter been coming here for two years and it's been a great experience. Karina has always attended us each visit. She is super friendly absolutely love the staff.

Fantastic experience: Karina is amazing super welcoming! Absolutely love this office. Totally recommend coming into this location.

Fantastic experience: From the time I walked in the staff was professional. Stephanie the RT was very thorough at taking my X-rays. Doctor Hamad was honest/professional and his bedside manner was very good. John was very helpful at the end of the consultation. He provided good customer service and had me leaving the office with a treatment plan that will get me on track with my orthodontist treatment. I was clear on everything when I left the office.

Fantastic experience: I’ve been coming to this practice for over a year and I absolutely love it. Karina and the staff always do an amazing job. Highly recommend the Inwood office

Fantastic experience: Ive been late for 2 appointments because of traffic and time, and karina has still got me seen to do my braces. i wouldn’t made it this far without her. absolutely love this place.

Fantastic experience: Karina is so good at making people feel welcome. i always love coming back just to speak to her & get treatment cannot wait for my results

Fantastic experience: I love this place. I started seeing results just 2 months after I started my treatment. The doctor and the staff are very friendly especially karina. Most importantly they work around your schedule and waiting time is very short.

Fantastic experience: Loved the treatment at ismile me and my daughter felt very welcome thank you for explaining everything in details John and for the great service.

Fantastic experience: I have done my treatment here before and they are always so sweet. Now my brother will start his treatment here and John was here to help him understand this process. thank you!

Fantastic experience: All staff were amazing and friendly, the office is also very sleek and professional. I’m grateful for John- he really broke down my options and was so patient with my questions. I also had a great experience with Dr. Seong. I would definitely come back if needed!

Fantastic experience: Came in for consultation and loved everything I heard! Karina made my experience great she was super nice! Can’t wait till my next visit.

Fantastic experience: Karina is always the most pleasant to interact with! It’s always a pleasure when she answers my phone calls. Always willing to answer any and all questions I may have!

Fantastic experience: This service here is welcoming and efficient! John helped me get my retainer replaced and was very patient with me. They were a perfect fit, thank you!

Fantastic experience: Karina is amazing!! She was very welcoming during my visit. Cannot wait till my consultation to start my treatment

Fantastic experience: First time here, they are the best. They are very friendly… if you have any issues they definitely work with you ! I’m excited to get my braces with them! Thank you Karina,

Fantastic experience: Staff is very friendly especially karina she is always so kind. Truly love the inwood location feels like home.

Fantastic experience: Karina is always amazing! Makes me and my family feel welcome every visit. I completed my treatment today and I’m extremely happy with the results! Highly recommend this location.

Fantastic experience: Love the office hospitality!! Karina is super friendly and extremely helpful. My daughter recently started her treatment and I look forward to seeing her end results.

Fantastic experience: Karina at the front desk is very professional, knowledgeable and helpful. She was able to answer all my questions in regards to appointments and further services associated with my braces. I recommend this Ismile location to anyone who wants the best service in the New York City area.

Fantastic experience: Karina is such a nice and polite person. She immediately greats me and ask me how my day was. Glad I met her!

Fantastic experience: Karina at front dead is amazing with her customer service! Honestly makes me feel super comfortable walking in a place where I can feel welcomed at.

Fantastic experience: The service is amazing, the staff are lovely. Also scheduling with Karina is flexible, which is helpful when you’re working full time!!

Fantastic experience: Office is clean and efficient. Karina always makes my daughter feel so welcome. Absolutely recommend Inwood location.

Fantastic experience: Staff was very nice! Karina was very welcoming! My consult went by quickly cannot wait to start treatment :)

Fantastic experience: Always very helpful and kind I have never had a bad experience with them here! The staff here care about their patients and they always brighten my day with positivity. Karina at the front is always super responsive and helpful with anything we need.