Aquario Dental and Braces

Negative experience: Worse service each time that I come we wait for 2 hours or more

Negative experience: Worst wait time. Every appointment I’ve waited 20 minutes past my scheduled time. All they say is “sorry”.

Fantastic experience: Dr. Khan was very comforting and reassuring during my extractions. They are a great dental office. I will be returning for my future visits. Thank you Dr!!

Fantastic experience: Great atmosphere and very understanding

Fantastic experience: It was nice and doctor and staff was excellent they helped me with my grandson . Grandson was pleasant and happy with the service.

Fantastic experience: Absolutely love this place. They get things done quickly, informative dentist, welcoming staff/ environment & even a movie theater.

Negative experience: Don't waste your time here , there is better dentist than this

Fantastic experience: great place to come and get your braces and teeth clean i recommend it

Fantastic experience: Great dental team! Fast, easy, friendly and caring ❤️

Fantastic experience: Excellent service, the quality of the staff is satisfactory and friendly. My experience with the clinic is good.... % I recommend it.

Fantastic experience: My little girl had been traumatized from other dentist experiences. She, well WE loved it here. I'm glad it was recommended to us.. I highly recommend giving Aquario Dental a chance they are professional,friendly, they sure earned my kids trust And it's just a great environment!

Positive experience: Always a long wait! 3 hours for a cleaning is crazy.

Negative experience: Horrible experience, the staff called 3 times the day before my appointment for my insurance, I asked her to please call me if I’m not in network. I sat there for almost t hours before she tells me she didn’t have my insurance information, it took five minutes for her to pull it and tell me I was out of network, ok fine. I left after she told me I was still going to have to wait since 3 people were ahead. I had a 10am appointment it’s almost noon, these people don’t know what they are doing stop making triple appointments if the staff cannot handle the work load

Fantastic experience: Been coming here for few months and everyone is so nice great service very recommended

Fantastic experience: Great for kids and adults, thank you Mercedes, Jessica & Karla... Dr Kraishain is the best!!! Very clean place, awesome Doctor's and staff

Fantastic experience: Everyone here was very respectful, loved my experience here

Negative experience: The staff was wonderful and very professional. However, I will not be returning because of the dentist. I requested that the silver cap be removed from my minor child’s tooth, but because my child resisted, the dentist refused to proceed. As a parent, I feel that my wishes should have been respected when it comes to my child’s care.

Negative experience: Bad because my child had an appointment today, August 15 and they were not open. They sent me two messages before time but they were not open. They should’ve let me know but they didn’t.

Fantastic experience: Great Experience kids enjoy being seen by dentist and environment is well organized and the front people are so nice.

Fantastic experience: Dr Aleman and his staff were very nice and helpful with my visit . His staff is amazing and I highly recommend Dr Aleman

Negative experience: 5hrs at a dentist office and no major work is crazy. They should have let me know they were short staffed and gave me the option if I wanted to stay or reschedule. I’ll definitely be changing my kids dentist after this worst experience ever my anxiety is thru the roof

Fantastic experience: Excellent service. My son had his four wisdom teeth extracted and the doctor, nurse, and staff treated him with so much care. Great job to everyone.

Fantastic experience: The staff was very friendly and nice loved the office

Fantastic experience: Grate experience good customer service good information all question answer make my kid feel comfortable

Fantastic experience: Friendly staff, clean place, perfect environment for children

Fantastic experience: All 4 of my kids had their annual exams today and we absolutely loved everything about today's appointment. We will definitely be using Aquario permanently for all future dental needs. The atmosphere and all the employees made today's visits even more pleasant. P.S I used to bring my kids to this place when ocean dental was there and yall have completely transformed the space into something amazing 10/10 rating from our family!!! Big thanks to yalls professionalism.

Negative experience: If I could, I would give this place zero stars I would. First off telling me he needs eight silver cap fillings/crowns on all 8 molars. Got another evaluation and that’s definitely not needed, I’m glad I trust my mom gut. I will never bring my son here again. Refused to accept his previous doctor Xray they kept on assisting on taking new X-rays and wouldn’t let go back with my son while they did the X-rays. Glad I trusted my mom gut.

Fantastic experience: It was a long wait for our kiddos procedure but totally worth the wait. I had a horrible experience at a previous dentist with my 7 year old and this was so much better. My son felt comfortable and the staff was so sweet with him and comforting. The dentist was straight and to the point and he got my kiddos dental health on track after the issues he has been having. They called to check on him and were very reassuring from the start. Grateful to have found this place. Thank you all!!!

Fantastic experience: Thank you to Dr khan and all the staff, Karla A, Karla M, Maggie who took my X-rays, Cesia for being very kind in exam, Genesis for making sure I was not nervous and feeling comfortable in the treatment, and Sara and Jane for making me laugh. The office manager Mercedes is also very kind. I’ll definitely be coming back for my next cleaning. Thank you ladies!

Fantastic experience: They where so friendly and helpful kids really love it they came out so excited!

Fantastic experience: We love Aquario Dental Staff! Thank you Sara, Karla, Merce for your excellent service. Dr Kraishan Rocks

Fantastic experience: I’ve been taking my kids there since they were babies and they always do a great job!

Fantastic experience: My sons love it here! Everyone is so nice and polite Excellent service

Fantastic experience: Great service, friendly staff. My kids love it!

Fantastic experience: Dentist made me feel like he cared for my son as his own relaxed comfort zone

Negative experience: They never pick up the phone I’ve been calling for 3 days already and they don’t pick up and there wait time is 2hrs and a half sometime even more no point in having appointments if they’re not gonna get you thinking of switching clinic dont recommend

Negative experience: First of all when they call you to schedule an appointment they never leave a voicemail. Second of all when you walk in the receptionist are rude and ignorant. And I am not the first person to complain based on the other google reviews. This is bad business representation. Third of all you wait for hours to get seen even if you have a appointment. And lastly YOU ARE NOT ALLOWED to entered the room with your child for X-rays!!! I was seen staff tell mothers who had small children 3-10 age range by a male that the child could only enter. When I asked the RUDE, UNPROFESSIONAL clerk that looked annoyed as soon as I got there. She stated it was the office policies. There is NO WAY a mother is going to feel comfortable like myself to allow my 4 year old to go to a back room with a MALE or even FEMALE. Other dentist office allows the parents to stand by the door. Places like this should NOT be in business. Never again will an enter this place.

Fantastic experience: Love this place because all staff are so kind and helpful!

Fantastic experience: Front desk coordinator is very nice and very professional and greets everyone with a smile. The whole staff are amazing with my daughter.

Fantastic experience: Friendly, professional staff. Calming atmosphere. My kids love it here!

Fantastic experience: The staff is always nice and respectful. We have been coming here for over 10 years.

Fantastic experience: This place is very professional, the Doctor is very polite ,communicative and very knowledgeable in his field of expertise by far the best specialist my son has seen, the whole staff here are amazing, thank you guys for a really nice experience I will definitely recommend everyone to try them out you'll be more than satisfy with they're service.

Fantastic experience: They have friendly staff always taking care of my family and keeping up appointments on time

Fantastic experience: From the moment we walked in, the team made us feel welcome and at ease. The office was clean, and the waiting area was kid-friendly.

Fantastic experience: Great place excellent service love the people. My girl love this place and they get excited every time we come.

Fantastic experience: Great service, very straightforward and fast. Arrived early and left before my appointment time. Cute decorations that were being set up for the kid for Halloween.

Fantastic experience: Dr.Shen is a very very good doctor . I did not even feel anything he did . Very fast , was very in and out. I very much recommend!!!!!

Negative experience: Taking to long might not make to work on time. Appointment at 2:30 i go in at 5:15 been here for the past two hours and still got people ahead of me

Negative experience: I’d like to not giving any stars. Called in for appointment two days ahead and was told they’ll verify my insurance before my appointment. Arrived half hours earlier and waited for an hour and was told they tried to verify my insurance but no response. Excuse me??? Did you not verify it before my appointment? Another half hour passed, I called the insurance myself and someone answered and verified in just 10 minutes. Don’t know why they spent an hour and I just did it in 10 mins. Finally the lady in the front desk told me all dentists here are out of network with my insurance, well so why you all list on Guardian PPO website, remove all your dentists please and don’t waste people times! I have been waiting for almost two hours and even not talking to the dentist. That’s ridiculous. This place is good for kids but not the way they treat adults!

Fantastic experience: Professional service, normal wait time, they go straight to the point and inform the patient in regards the procedure needed and scheduling easy and quick.

Fantastic experience: I'm so glad I changed to dental health here for my son. They have fish for the kids to see..a small theater, and even games for kids. So is easy to keep your child/children occupied. Due to that, for a place with many children around isnsurpisingly peaceful!

Fantastic experience: My daughter has been coming here since she was 6 months. The service is always excellent with friendly and helpful staff. It could be really busy on their end in the office that goes go voicemail but they do call back to help me with what I need or request. We will continue to come. They have games, music, movies for the kids. It is great.

Negative experience: Their wait time is ridiculous! I was there 10 minutes before my appointment which was at 1pm the girls in the front were eating whataburger just talking and laughing didn’t even acknowledge that I was checking in. At 1:20 I noticed finally someone grabbing the sign in sheet, I had asked at 1:30 about how much longer for them to start on my children’s X-rays, and she said 30 more minutes as there was another family of three in front on my children. I will be definitely looking for another dentist. This is not the first time this has happened I stayed because I don’t like changing dentist/Dr’s for my kids but I will do so. This practice needs to manage their schedule!

Fantastic experience: Awesome staff. What’s most important is my kids loving the dentist she was kind and very informative. That’s them enjoying Toy Story .thank you Aquario Dental

Fantastic experience: Nice service The ladies at front desk are so nice and when I have to reschedule my appt for my kids they always find the perfect time and day for me.

Negative experience: Imagine waiting 3 hours for a cleaning. After being a patient for over 4 years, we will be finding a new dental office. The service has declined and for some odd reason—every 6 months this office discovers new dental work that needs to be done. I guess that’s what we get for using military benefits. Definitely getting a second opinion elsewhere — a dental office that doesn’t make a child wait THREE HOURS for a regularly scheduled visit. They even suggested to schedule for the morning the next time “when it’s less busy”. Noon isn’t early?

Fantastic experience: This is our first time at a new dentist since 2007 we have always used the same dentist… I am not disappointed the dentis was so nice and took his time we didn’t feel rushed to get in and out for the next patient.. he sat and explained everything to us and repeatedly asked if we had any questions.. so glad we made the switch

Negative experience: I had an appointment at 11:30 today and was there for an hour before they gave me paperwork to fill out and was told that i would have to wait another hour or two before being seen. What's the point of appointments if you're not gonna be seen till 3 hours later. Horrible need to have better time management.

Fantastic experience: Excellente staff! Also building is nice and clean, games and mini theater to keep children entertained while waiting!⭐️

Fantastic experience: 100% for families. As a single adult I did not enjoy my experience but only because this is such a family-friendly place. Lots of things for kids in the waiting room and incredibly friendly people. Would not recommend for someone looking for a quiet experience, but a great choice for people with children. Intake and X-rays took about an hour before I had my cleaning done.

Fantastic experience: I just moved to the area, and I’ve been looking for a new dentist, and I’m glad I found this place, it is very clean and kid friendly, the staff is extremely sweet and nothing but kind.

Fantastic experience: My 1st time ever going under the knife I was still in fear but everybody was cool they spirit was calming & the Ambiance was great & like hearing people speaking Spanish even tho I don't understand a word except.......que pasa! Thank y'all & definitely would recommend anyone & everyone to give y'all Visit.

Fantastic experience: This is by far the best fast acting Dentist I have ever been too. The staff is courtesous and polite at all times, and they really cater to the needs of their patients. I will not change my childrens dentist for anything

Positive experience: It’s a great place, friendly staff, great games for the kids to play. The only issue I have is the wait time. We wait to get call to the back two hours after the scheduled appointment. With my child being Autistic, he gets really tired and fussy so by the time we are in the back he’s having a full blown tantrum and ready to go immediately and that alone can get frustrating.

Fantastic experience: I like it here. It’s pretty fast and staff is friendly and it’s clean.. love the fish tanks.

Negative experience: Not even one star worthy! I scheduled a consultation for braces for my son with the orthodontist and the worker that took my call scheduled a regular check up. They are ridiculous. Now I would have to schedule ANOTHER appointment? For what? Y’all’s mistake? That’s unfair.

Fantastic experience: So far my experience here is amazing. I’m explained everything step by step and get all the information needed. I do recommend it. Is a place defiantly for kids.

Fantastic experience: Front staff was kind and helpful. Other places people are rude but I felt comfortable at this location on wayside. Recommended for sure.

Positive experience: Great service and awesome amenities for the kids (movie room and games galore)!

Fantastic experience: Great service at aquario! Friendly staff, short wait time! Will keep bringing my kids here.

Negative experience: Awful experience. Provided my insurance information 2 weeks ahead so i didnt have to wait longer than expected. An hour past telling me that they still verifying the information. Very unprofessional. I had even had issues when taking my kids there with the long wait time. Why do you need appointments if they still take there sweet time. Will be changing dentists for sure

Negative experience: What I don’t understand is what’s the purpose of an appointment time ? Mind you I had an appointment at 11am and my son just got called 2 hours later at 1pm I’ll be looking into changing my kid’s dentist they take forever to just call my kids to be seen by the doctor. If there not going to stick with appointment time it’s a waste of time as a parent to schedule a time and they choose 2 hours later to call your child not satisfied at all with this place 2nd time it has already occurred I’ll be switching my kids dentist SAVE YOUR TIME OF DAY

Fantastic experience: I have visited this dentistry for a handful of years now and have been welcomed every time I’ve been here. My kids have enjoyed this dentistry as much as I have with the most kind and professional customer service. The receptionists are there for you every step of the way from questions to any other concerns you might have. On top of that, the activities that they have here for the kids are great, a movie theater and games. Overall, would definitely recommend this place to anyone.

Fantastic experience: Great service. It is very clean and they get the job done right. They always have great offers for braces. (Which are very affordable.)

Fantastic experience: As soon as I got here I got checked in right away! They’re very fast and polite. Never had an issue with any dental work done here. 10/10

Fantastic experience: I’ve been here a handful of times and every time we feel very welcomed! The young ladies at the front desk are always very helpful and polite with the questions I have. All the games they have keep the kids entertained and happy, and their restrooms are very clean!! Definitely one of my favorite dental locations.

Negative experience: this dentist office does not allow parents to go back with your child. Even if your child insists for you to go back with them. They claim they don’t give any treatment that is not wanted. My child told me they were hurting her and she asked them to stop but they did not. Since i was not allowed back i have no option but to believe my child. I will be finding another dentist office that allows me to accompany my child. I would have sat there quietly if allowed. The receptionist and other staff didnt seem understanding to my worries with the visit. All I wanted to be back there for the safety of my child who was receiving anesthetics.

Fantastic experience: Great service! The staff is amazing, very nice, helpful and overall patient with the little ones. Been coming with them for 3 years now and have zero complaints.

Fantastic experience: Thank you for being so sweet to my kids! They loved being there! I will definitely be coming back

Fantastic experience: Front desk are always very welcoming, I like how my kids can play in the games while they wait to be seen and how they have a theater to also entertain patients.

Fantastic experience: Service was great. Employees very nice and helpful. Will definitely be coming here again.

Positive experience: My daughter is on the spectrum and she is non verbal. She enjoyed herself while waiting she got to play video games and watch a movie on the big movie screen. They're very quick even when I had early appointment and missed they scheduled her in. The dentist and dental assistant was nice

Fantastic experience: Very great office! Definitely recommend! The staff is super friendly and welcoming! I definitely recommend this dentist office! The movie theatre and videos games are a big plus for kids of all ages! Love coming here and bringing my kids to this office, they love it aswell!!

Fantastic experience: I've been bringing my baby here for awhile now and I've never had any issues. And he loves to see the fish tanks in the rooms

Fantastic experience: Very clean and friendly staff! My kids love this place. Highly recommend

Fantastic experience: The staffs are always friendly every time we come for a visit. Doctors are knowledgeable and informative. My kids have no complaints and love it there. They also do adult treatments on selective dates so it was a one stop shop for the whole family.

Negative experience: My son went into this place and I won’t bring him again my son almost died cause he wasn’t checked right we came in and didn’t know my son had a infection going on doctor checked him and he said he’s ok I don’t see any problem of course… my son was scared and also in pain doctor said we don’t even have a x ray machine to see what’s wrong here… this was past Thursday and also I ask him like this … so you are telling me that my son lip is swollen and is normal no infection…no antibiotics or pain medicine was given I ask for something … said my son was 6 and this was normal… we walked out there with my son lip big a fish lip and no infection according to the bright doctor … we waited a day Friday night I called a dentist in mexico video called them and on the video call they told me your son is got a big infection Saturday morning my son face was so big and he had he’s eye purple I screamed scared and went to emergency room with my son in pain the doctor in mexico found the issue on a picture a send them from my son front teeth and nerve was exposed this could been avoided by doing a good job… we spend 4 days in texas children my son was in strong antibiotics and also steroids cause the massive infection going into he’s eye i got pictures and also video proof of all this problem I don’t recommend bringing your child to this savages

Negative experience: Super nice girls that tell you you’ll be seen in 30 minutes to an hour because there’s a family of 6 ahead of you. Then two hours later you go ask who’s in front of you and they tell you it’s a family of 4 so wait about thirty more minutes. Nice people who lie and owners who are okay overbooking to charge Medicaid. I wouldn’t complain at all if it was free. I have to pay, so yes I’ll be taking my business elsewhere.

Fantastic experience: Great place very clean they give you a tour of the place waiting room is great for the kids really fun games for them to play

Fantastic experience: Title: Exceptional Dental Care and Outstanding Service at Aquario Dental and Braces I have been going to Aquario Dental and Braces for a couple of years now for my braces. I can confidently say every time I walk into that same door my experience is always nothing short of exceptional. From the moment I walk through the doors, I was greeted with warmth and professionalism by the incredible team. I also want to point out the same three people that have been taken care of my teeth for almost 4 years! Lupe, Tony and my amazing doctor, I am not a fan of getting things done to my teeth, but they always make it a very smooth and enjoyable experience!! First and foremost, I was impressed by the expertise and genuine care displayed by the entire team They guided me through the entire process, patiently answering all my questions and concerns. They are always friendly in their demeanor and extensive knowledge put me at ease, making me feel comfortable and confident about my decision to pursue braces. Each and everyone of the team has exceptional skills and attention to detail. They are evident during every appointment. They meticulously crafted my braces, ensuring a perfect fit and comfortable experience. Their friendly and accommodating nature made each visit enjoyable, and I always left feeling assured that I was in capable hands. Now, let me talk about the orthodontist at Aquario Dental. Their expertise and dedication to their craft were evident from our very first consultation. They took the time to thoroughly evaluate my dental condition, explaining the treatment plan in a clear and concise manner. The doctor's professional approach and gentle touch made me feel completely at ease throughout the entire process. Moreover, Aquario Dental's dedication to patient care extended beyond the treatment itself. The staff consistently went above and beyond to accommodate my schedule and ensure my comfort during each visit. They genuinely cared about my progress, regularly following up and making adjustments to ensure optimal results. In conclusion, I cannot recommend Aquario dental enough for anyone seeking orthodontic treatment. Especially the orthodontics team which is a lot of professionals; but Lupe, Tony, and the remarkable doctor, combines expertise, and compassion to deliver outstanding dental care. From the moment you step foot in their clinic, you will experience a level of professionalism and personalized attention that is second to none. Aquario Dental truly deserves every bit of praise and my wholehearted five-star rating.

Fantastic experience: My kids love it here havent had no problem with staff they are really nice

Fantastic experience: My kids love this place, the staff is very friendly and professional, I would 100% recommend this place. They're also great with adults

Negative experience: If you truly love your kids, please don't bring them here. Everyone gets pumped Dental Nitrous Oxide of course for the pleasure of the Dr. Even for cleaning they give your kids Dental Nitrous Oxide. They don't want to deal with these kid's fear so they just give them all Dental Nitrous Oxide. They make everyone sign the disclosure knowing half these people don't even know what it is. 2nd ABSOLUTELY NO PARENTS ARE ALLOWED TO BE WITH THEY'RE KIDS DURING TREATMENT! they'll try to convince you that it's better for the child that your not there but in reality it's just better for the Dr! Why go here when you can go down the street to any other dentist that allows you to comfort your child during treatment. 3rd

Fantastic experience: I love this place. My kids have been coming here many years. It's always clean and I love the movies that are played throughout the facility. Jacky, Yulissa and Monica are very professional. They are organized which makes going to the dentist a breeze. Highly recommend

Fantastic experience: Took all 4 of my kids here my 6 & 7 year olds loved how they treated them like adults, the 2yr olds loved the fish and watching movies the whole time Jacki was also really friendly , loved it

Fantastic experience: Very nice office, Nice staff, Dentist was awesome! Overall awesome visit!

Fantastic experience: Amazing customer service and lovely nice staff

Fantastic experience: It’s really a good place to be. It’s so different I ever seem before and my kids enjoy Aquario Dental & Braces +Staff***

Fantastic experience: Best pleace to bring my babys. Dont take to long, and the staff here are awsome.

Negative experience: Communication is horrible, and there is no organization what so ever in the office. If you don't stay on top of things yourself they will have you missing appointments and wasting gas. The staff is not knowledgeable on procedures and times and they always have an excuse. Will not be returning. Also they are over priced if you are cash pay. Definitely unsatisfied.