Affinity Dental
Information about Affinity Dental
60618, Chicago
Opening hours
- sunday: (closed)
- monday: 8h-17h
- tuesday: 10h-18h
- wednesday: 8h-17h
- thursday: 10h-18h
- friday: 8h-14h
- saturday: 8h-14h
Affinity Dental is committed to making a positive difference in patients' lives. Our experienced and compassionate team strives to deliver comprehensive dental care that puts the patient’s comfort and convenience. With advanced technology, we offer all phases of dentistry, ranging from orthodontics, cosmetics, implants, and even children's dentistry, ensuring each patient receives tailored solutions for their unique needs. Our mission is to provide quality service with integrity, putting smiles on every face we encounter and creating an atmosphere that promotes trust within our community. We envision a world where everyone can access best-in-class oral healthcare services to enjoy lasting, healthy, confident smiles.
Services and Treatments
Affinity Dental: Reviews
Fantastic experience: They are professional, friendly, and as gentle as dental work can possibly be.
Hi, Thomas. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: I had a great experience at Affinity. As someone who has some dental anxiety, I felt like they really cared about making me as comfortable as possible - especially Raven!
Hi, Melanie. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: I have been a patient at Affinity for 8 years and have been very happy with the individual attention, friendly and professional atmosphere. I had services there ranging from cleaning to root canals, implants and periodontal care. I would recommend this dental care office to my family without hesitation.
Hi, Toulla. Your feedback is highly appreciated. Thank you for the review!
Positive experience: The staff was very professional. They explained all the procedures I was going to have done. Very friendly and very attentive to my needs.
Hi, Luis. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: Both the dental hygienist and dentist were extremely patient and careful when dealing with my very sensitive teeth.
Hi, Tonya. Thank you so much for leaving us a stellar review!
Fantastic experience: An excellent experience! Sylvia and Dr. Kavetsis are fantastic! I highly recommend Affinity Dental!
Hi, Don. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: I had a filling done by Dr. Besse and I honestly couldn’t have asked for a better experience. Completely painless dentistry from start to finish - he was gentle, professional, and explained everything clearly, which really put me at ease. His assistant, Lana, was absolutely awesome as well. She was kind, attentive, and made the whole visit feel comfortable and stress-free. If you’re nervous about dental work, this is the place to go. Highly recommend Dr. Beese and his fantastic team!
Hi, Brandon. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: What a great, friendly and professional staff!!! From cleanings, crowns to implants, they have the latest in dental-care technology. From all the superior Hygienist such as the AMAZING Ingrid and outstanding Admin lead staff of Ashley, and "the bedrock" of dental care, Dr K .
Hi, Terry. Thanks for taking the time to share your positive experience. We truly appreciate it!
Negative experience: I am very disappointed with this office’s communication and billing practices. I was told my visit was a free consultation, yet it was billed to my insurance without my consent, reducing my annual insurance benefits. I called multiple times and requested a call back from the office manager, but no one ever called me back. I only received an email from Ashley, the office manager with a treatment plan, which was sent after I complained and more than a month after the consultation.They charged a fee, but no treatment plan was provided unless I complained. This is not the first billing issue I’ve experienced here. In a prior treatment, I was charged upfront and later discovered through my insurance statement that I had been overcharged. A refund was only issued after I questioned it. These experiences show poor communication, lack of transparency, and questionable billing practices. Patients should carefully review their insurance statements.
Fantastic experience: Affinity Dental is a friendly and welcoming environment. They will take great care of you. Shout out to my dentist, Dr. Lana Kavetsis. Such a nurturing and informatve bed side manner.
Hi, Gregory. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: Dr. K and her staff led by office manager Ashley are top notch and have taken exceptional care of me for many years now. I never thought I’d find a dentistry I looked forward to visiting twice/year! Also, hygienist Tina was VERY gentle with me recently which I appreciated, and I would highly recommend her for folks who are especially sensitive!
Hi, Wink. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: This place is world class - professional, caring, educational, and precise. They just crowned my two front teeth (before Christmas), and they’re spectacular ! Whether you’re going for a cleaning or major dental work - this place is high quality and hassle free.
Hi, Jordan. Thank you so much for leaving us a stellar review!
Fantastic experience: I was very happy with the cleaning performed. Ingrid and the doctor took really good care of me. I will be back for additional work and cleaning in 2026!
Hi, Simona. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: Great first visit. Felt confident after I left I found a great place.
Hi, Drea. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: Such a great office, I was fully briefed on my options and treated with so much care. This will definitely be my new dentist office from now on. Highly recommend!
Hi, Madelyne. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: I’ve been going to this office for a while now. I’m highly impressed with the front desk staff. They are very welcoming. Front office is always nice and clean. The majority of my visits are with Dr. Cecilia Tran. She is wonderful. She may be petite, but she is amazing and boy… She showed her strength when she was putting on my molar Bridge. Lol. I loved her assistant Christian. I’ve seen other Dr specialist Matthew Tokarski, DMD, Periodontist. I’ve only seen him a couple of times for special treatment for my tongue and removed a chipped molar. He is also very good.
Hi, Maria. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: Everyone at Affinity Dental was competent and communicative about my dental care.
Hi, Buck. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: Super friendly people at Affinity, and the practice on Irving Park and Damen is a clean and welcoming environment. I always come out happily reminded that my teeth are an important part of my health, and equipped with some tips and tools to look after them better!
Hi, Gavin. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: Dr Besse and Tina are wonderful. Extremely knowledgeable, friendly and great at their craft. #toothmechanics he he
Hi, Glen. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: I had a dental emergency and Dr. Tran was kind enough to take me in right away. She was incredibly gentle, patient, and reassuring during the whole visit. I was so stressed and in pain, but she took such good care of me and made the experience so much easier. I'm very grateful for her quick help and kindness. I highly recommend Dr. Tran to anyone who needs a caring and dependable dentist.
Hi, Dorota. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: Affinity Dental is outstanding. Dr Anthony Besse is kind, thoughtful and a highly skilled dentist, and his colleagues and support staff are equally excellent. I always feel well cared for from the moment I walk in. I can’t recommend Affinity Dental enough.
Hi, Ralph. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: Today I had the best experience of my life!! I walk in with tears falling from my eyes!! The receptionist the dental assistant to the Dentist they all was wonderful! Everyone I came in contact with at the office made me completely comfortable. I will definitely recommend them to the world
Hi, April. Thank you so much for leaving us a stellar review!
Fantastic experience: As good as a dental visit could be. Very friendly, clean and an overall nice environment. They do a great job and genuinely seem to respect your time.
Hi, Cameron. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: The office workers were extremely efficient, & very polite & helpful, & very friendly. The procedure I had was perfect. Nobody else has ever whitened my teeth that well. I highly recommend Affinity Dental for your dental needs.
Hi, Brian. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: I used to have so much more anxiety involving dentist visits. It hasn't fully passed yet, but the folks at Affinity certainly do their best to make my situation better. Accommodating, friendly, efficient. These are all things one appreciates when dealing with necessary yet distressing moments in healthcare.
Hi, Matt. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: As I’m am not a customer I called in and had questions someone by the name of Ian Answer the phone and help me with my million and one questions. He was very polite and honest about things he did and did not know was able to point me in the right direction and help me so thank you for that.
Hi, Dovie. Thanks for taking the time to share your positive experience. We truly appreciate it!
Positive experience: Appreciate the Saturday hours, but Took forever for a basic cleaning and X-rays
Fantastic experience: I had a good experience, which is not something you associate with the dentist. But the staff was great and Dr. Kavetsis was wonderful. She fixed my crown and answered my questions even though I was not a regular patient.
Hi, Becky. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: My dental hygienist Blanca is great, she does a very thorough cleaning and gives me very helpful advice on areas that can use more attention. I’ve always had genetic dental issues but never received detailed preventative feedback. My dentist, Dr. Anthony Besse, is also great! He is very personable, caring, and detailed with his work. You never feel like he’s in a rush. I’ve had trauma with previous dentists gaslighting me and doing lazy work that has resulted in further issues. I know I’m in good hands with this team. The one downside is you might have to schedule months in advance to get an appointment, I am just lucky my schedule flexibility allows, but for some this can be difficult
Hi, Dee. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: Amazing place and great staff. Definitely coming back
Hi, Oriana. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: I like how they take the time to explain and educate you about the importance of proper dental hygiene. The collaboration of the staff is very cohesive. Everyone here is awesome.
Hi, George. Thank you so much for leaving us a stellar review!
Fantastic experience: From the receptionists, to the hygenists, to the doctors, each and every member of the staff was professional and courteous. Great bedside manner and very clear communication from start to finish. As someone who had been anxious about revisiting the dentist after a long time of not being seen, I couldn't have had a better experience.
Hi, Jake. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: Tony’s the best! And super friendly staff. Would recommend.
Hi, Jd. Thank you so much for leaving us a stellar review!
Fantastic experience: Great Experience per usual. Friendly front desk staff. Thorough cleaning, exam, & x-rays by Tiffany. Dr. B is thorough as well and explains/answers all questions.
Hi, Carol. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: Absolutely remarkable clinic with exceptional staff, offering professional solution on all dental problems with maximum result. Service, efficiency, courtesy, impeccably clean environment, accommodations, cheerful atmosphere is beyond and above. Highly recommend to anyone who is searching for the high quality of dental work.
Hi, Nina. Thank you so much for leaving us a stellar review!
Fantastic experience: Professional service in a friendly environment. I revisit this office again today (11/11/2024), and I maintain my very positive scoring. For the first time, I scrolled down the negative reviews. Surely these issues could have been solved if the patients were to bring to the attention of the dental office. Simply put, be your own advocate.
Hi, Duarte. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: Top notch advice, meticulous attention to detail, clean and well run. Highly recommend.
Hi, Jay. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: The most friendly staff!! They were accommodating and checked in on me often; but were efficient and provided one of my best cleanings. I'm pointing everyone in their direction.
Hi, Emily. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: I love this place. Everyone is very friendly and welcoming. Dr Tran was very nice and professional, answered all of my questions and I’m super happy with the service. Definitely recommend.
Hi, Nenad. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: I have been going to Affinity Dental since 2023 and continue to think they are great. They seem both personable and technically very competent. I recommend them highly.
Hi, George. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: I went to Affinity Dental today to have my teeth cleaned, and what a great experience. Everyone there was so friendly. Tina, the hygienist, and Dr. Besse were awesome! Tina was so thorough and provided excellent advice on how to take better care of my teeth. Dr. Besse is an amazing dentist, and he always makes me feel extremely confident that my dental health is in the best of hands. Plus, I get great travel tips. I highly recommend Affinity Dental!
Hi, Paul. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: Honestly… the best dentist I’ve ever had!
Hi, Paul. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: Update: I'm going back for a new set of dentures! I wouldn't go anywhere else! I went to Affinity Dental to get a consult on dentures. Due to the pandemic, my 1st set was never adjusted correctly. After visiting many dentists after that, none wanted to help, they just wanted me to pay for a whole new set. I got new insurance and thought I would try again. Dr. Tran was so awesome. She worked on my old set, so I could get used to wearing them. Then they can fix them through the lab. New ones will be next year. The whole staff was so kind and willing to assist me. The office itself was very impressive. All around my best visit to a dentist!
Hi, Audrey. Thank you so much for leaving us a stellar review!
Fantastic experience: It’s always a great experience to have Tina or Tiffany clean my teeth.Affinity is a beautiful office run by courteous and caring team that really takes care of their patients
Hi, William. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: Love the owner and the products here. Super thorough and professional. Lgbtq friendly to
Hi, Nikki. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: Dr. Tran was great. She was very thorough and explained everything she was doing.
Hi, Nicholas. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: Excellent bedside manner! Clean office and very nice staff. Not fond of getting my teeth cleaned but had a very pleasant experience at Affinity Dental!
Hi, Logan. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: Another great visit with Dr. Bessee! He is always so kind and patient with me. He is the best dentist ever!! And the rest of the staff are great too! Thank you!!
Hi, Christine. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: I had an issue with a filling that fell. Dr Kavetsis and her team arrange a next day appointment and made a new filling that works and looks great. Very friendly and professional place!
Hi, Andreas. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: I just moved to the area and am SO happy I chose Affinity Dental. I saw Dr. Tran, she was amazing! I have a lot of dental issues and am super picky with dentists - I’m also always nervous when trying a new dentist. Affinity Dental was super professional, and they weren’t rushing through my cleaning trying to get me out the door as fast as possible, which has been an experience at other places I’ve tried. The front desk folks also walked me through all my options for work I need done and helped me come up with a plan aligned with my dental insurance.
Hi, Emily. Thank you so much for leaving us a stellar review!
Fantastic experience: We just moved to the Chicago area, and I had a dental emergency right before a big trip. Dr. Lana Kavetsis at Affinity Dental truly came to the rescue! They were able to get me in right away, and I was so worried it would end up needing a root canal. But Dr. Lana was amazing—she treated the issue with such care and precision, and thankfully, we avoided the root canal! I was also so impressed that she was able to complete the crown in just one day—no need for a follow-up visit. Thank you so much, Dr. Lana! You've absolutely earned a new loyal patient!
Hi, Divine. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: I had a somewhat pleasant experience at Affinity Dental 6.19.25. The front desk staff was exceptionally friendly and made me feel comfortable. I was seen right after I arrived. The dental hygienist was Tina, and I told her that she was a little rough in my mouth. She apologized. Great dental office with great staff. My dentist made her recommendations and I will schedule my next appointment soon. Thanks
Hi, Regina. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: Affinity Dental has completely changed how I feel about going to the dentist. The entire team is warm, welcoming, and genuinely cares about your experience. No question is ever too small—they take the time to listen and explain everything. Dr. Besse is amazing and has made me feel confident every step of the way. I’ve never felt this comfortable at a dental office before, and I’m truly looking forward to continuing my journey toward the smile I’ve always wanted. Highly recommend!
Hi, Havrilla. Thank you so much for leaving us a stellar review!
Negative experience: Very unhappy with Dr. Trans. She is NO Dr. Tedford, which I have seen for 10+ years and have nothing but respect for. She gave me 2 Lidocaine injections, and then checked my blood pressure and said it was too high and she will not proceed with the extraction. If my blood pressure was too high, Why did she give me the two Licocaine shots before checking my blood pressure. Then, she said I need to see a Primary Care Physician about my weight and blood pressure before she would see me again.... Wow, she is probably right but didn't have to be condescending about it.... My wife and I are quite upset. I will NEVER return to Affinity Dental... Smh.
Fantastic experience: Affinity Dental has helped me immeasurably on my dental journey. If you have anxiety about visiting the dentist, this is the place to go!
Hi, Jill. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: Great dentists, staff and great care. I love any healthcare provider that does not make you wait when arrive for your appointment! Dr Kavetsis and her team communicate very well and never scare you into having unnecessary procedures but inform you of what they are keeping an eye on and what you can expect down the road.
Hi, Shole. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: The doctors and hygienists are the best of the city with their dental care and expertise. They treat you like family. Huge recommendation for anyone seeking dental care.
Hi, John. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: I’ve become a bit of a regular here and the journey I’ve been on to improve my oral health would be so much more difficult if it wasn’t for the folks at Affinity taking so much extra effort to help me! Truly appreciated and I always look forward to coming back for more help.
Hi, Sean. Thanks for taking the time to share your positive experience. We truly appreciate it!
Negative experience: The office feels very much like they are prioritizing profits over patient care or customer service. I specifically asked to not have periapical X-rays performed because my insurance does not cover these X-rays and that my previous dentists did not require them. I was reassured by both the receptionist and the hygienist that it’s okay and that they would waive the charge. After my check-up, they charged me anyway for these xrays and refused to take off the charge. Won’t be going back.
Fantastic experience: As a new patient, my experience was comforting and professional. The dentist, the assistant, and the front desk staff were detailed, knowledgeable, and well attentive.
Hi, Janice. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: Dr Lana Kavetsis is a miracle worker. I have been to many dentists and she is a perfectionist. She has transformed my smile and now I'm proud to show my perfect white teeth. She has a gentle touch and explains what she is doing which I like. Her prices are very reasonable. Her staff is very friendly and professional. The office is state of the art with all the latest equipment. I drive an hour to her office because she is the best.
Hi, Kevin. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: Dr. Tedford was my dentist for many years and he retired. I really liked him and was worried that I wouldn’t be able to find another good dentist that I also liked. But fortunately, he introduced me to Dr. Bessie and he is an excellent dentist as well. Very professional, and I can tell that he is passionate about dentistry. I highly recommend him for your dental care.
Hi, Lynda. Thank you so much for leaving us a stellar review!
Fantastic experience: Always very personable and highly professional. I actually look forward to getting my teeth cleaned. Tiffany is the best.
Hi, Henry. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: Affinity has been my dental practice of choice for the last five years. In-house, they are very technologically and skillfully advanced way ahead of other dentist. This is also a very personable and friendly practice and they make you feel uncomfortable. All things considered. It’s still a dentist appointment.
Hi, Victor. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: I had an amazing experience with Dr. Besse. I hadn’t been to the dentist in a long time and was apprehensive but they did an incredibly thorough examination, including notes that I should look in to sleep apnea. They work with sleep specialist at the facility! The whole staff was lovely, I am so excited to have found this dentist office in North Center
Hi, Beth. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: I had a great experience. The staff were very welcoming and professional. The doctor was kind and explained everything well. I would recommend them to all my friends.
Hi, Mat. Your feedback is highly appreciated. Thank you for the review!
Negative experience: I don’t have any problem with my procedure but with the billing yes. I asked to the doctor I much I’m going to to pay from my pocket and he told me one amount and i was agreed and when he finished the procedure I stopped at the cashier she charged more and I paid, but couple weeks later I received another bill I know they can call the insurance and the can find how much the insurance going to cover at the end my procedure was more expensive than other clinics.
Hi, Marcela. We appreciate the rating, and are glad we could provide you with a positive experience!
Fantastic experience: I visited Dr. Ho to correct a problem with my dental implant. The experience was exceptional. The office staff and atmosphere were all welcoming, warm and professional. I was promptly attended to with a smile upon entering. I have a natural anxiety of the dentists' office, but Dr. Ho and his staff calmed that anxiety. He had personally spoken to my dentist prior to my arrival which was immediately reassuring. He walked me through the procedure in detail which helped to calm my anxiety. The procedure took all of 20-30 minutes with absolutely no discomfort, even though there was drilling involved - a process that I typically would not be able to tolerate in the past without some anesthetic. I was quite satisfied with the outcome of the procedure and the visit. I would highly recommend Dr. Ho and the Affinity Dental clinic without reservation
Hi, Aaron. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: A very professional and welcoming office. The doctor is very knowledgeable, and spends time with the patient going over everything. You feel cared for. So far I've only seen Dr Tran, but it's hard to believe the other doctors are not as good and as caring working together in such an environment.
Hi, Tibi. Thank you so much for leaving us a stellar review!
Fantastic experience: My first visit was seven years ago and I am still impressed. Affinity impresses me with their timeliness. They always take me on time and have me out within the timeframe discussed for the appointment. Today I had a root canal and it was the easiest process, well explained, within an hour, after care well explained, pre determination with insurance so I knew what I would pay today. It just doesn't get better than Affinity!
Hi, Arleen. Thank you so much for leaving us a stellar review!
Fantastic experience: Affinity dental was the best dental clinic I'd ever been in my life. It consisted of a bunch of well trained and skilled staffs in dentistry. I went there for chipped pre-molar crowning. It took about 2-3 hours to complete in only one visit. I highly recommend this dental clinic to people who need a complete tooth restoration and don't want to waste their precious time.
Hi, Narong. Thank you so much for leaving us a stellar review!
Negative experience: Update: Three crowns that Dr. Besse did ranging from only two years ago to a handful of months ago have failed and have had cavities grow in such a short amount of time. Update: both Aligntech and the Better Business Bureau have reported back to me that Affinity Dental had refused to answer their calls regarding my case. Crowns: They're 3D printed ones. One came out in the same afternoon it was put in and fell out again only after five months in. This tooth's bond was drilled into a cavity. The hygenist and dentist both told me the smell and pain by a back tooth that ended up needing a crown replacement were "normal" and they didn't look into it. Twice. I am filing a grievance with my insurance company and will include the letter of dismissal that Dr. Besse sent me saying that I "didn't trust what he was doing". We will see how my insurance feels about that as well as my new dentist. When these things that consistently go wrong at this dentistry as well as the staff telling me lies (an appointment I DIDN"T miss but was rudely told that I did some years ago on top of telling me I had Invisalign retainers that I didn't in fact have), it's just on another level here of personal pain that this affects your smile, your personal teeth. There's always been a hint of oppression in Dr. Besse, I now stand by that instinct. I had given them a lot of business in years past so for them to treat patients this way is unacceptable. Better Business Bureau and Invisalign: The staff told me I had Invisalign retainers that I did not in fact have and they have never apologized nor acknowledged this and are dodging any accountability from professional entities like BBB and Aligntech. Affinity's orthodontist who is there once a week told me on 10/3/24 that I already had my four final retainers. That was not true but she insisted I did and barely examined me. I came in telling her I was in pain but she just tapped my trays, said they fit, and then corrected me about having retainers that I didn't in fact hard. The receptionist said the same thing, that I had picked them up 8/9/24. On 10/4/24 | reached out to Aligntech and Better Business Bureau to report what had happened. On 10/5/24 Dr. Besse finally wrote to me and told me he would "go ahead and order the final four retainers". A few weeks later the BBB reported back to me that Affinity had told them they gave me my four retainers. Yes, AFTER the fact! At the time, on 10/3, they were dismissive and refused to work with me and just insisted I had retainers that I didn't have. The business has refused to even acknowledged their mistake. It is truly detrimental to have professionals tell you you are making stuff up. I have proof they were wrong. It was truly distressful and what's more, they completely missed two major cavities that I now have to order new retainers for new crowns. I came into that appointment on 10/3 and the first thing I complained about was pain, but Miss Ligas was concerned with correcting me that I had four retainers that I didn't have. I never signed off on the final four being ordered on 10/5/24 and told the office this, but the office is not responsive to me nor the Better Business Bureau nor Aligntech. In the meantime my dentist sent a dismissal letter saying I didn’t trust what he was doing. I’m just trying to get to the bottom of this and I’m really scarred by being gaslit by this business. I was in pain and Bozena didn’t acknowledge it. And when my dentist said he was going to indeed order those final four retainers he never acknowledged that the receptionist and orthodontist were mistaken. It was like a panicked twilight zone with them saying I received something I never did. And I never gave the go ahead for the final retainers to be sent.m. Also some years ago a receptionist told me I missed an appointment that I never had. She argued with me and it was just not the case, I don’t know the reality to sure coming from but they are very defensive here.
We appreciate your feedback, Erin. If you would like to discuss your experience further, don't hesitate to reach out to us at (773) 904-7079 or [email protected]. We would love the opportunity to resolve any issues.
Positive experience: Extremely adequate dentist’s office that I may or may not go back to. The dental hygienist scolded me for not knowing that I needed xrays and acted like it was inconvenient when I asked how much they cost. She’s also weirdly judgy about my needing nitrous for a cleaning (sorry my past trauma at the dentist is SUCH a pain!). I’ve been willing to let that go in the past, but it’s happened more than once - including a time I had to reschedule because no one had notes on my chart that I will not do a cleaning without it - not sure how that’s possible. If my vet’s office can note that my cat needs gabapentin, I would think a dentist could handle that. If I go back, she will not be anywhere near my mouth.
Fantastic experience: I developed an abscessed tooth over the weekend and was able to get an appointment on MONDAY MORNING! My now-previous dentist considered "emergencies" as situations that could wait a week, so hello Affinity! My issues were settled within two hours. Everybody from Dr. Besse to Nathan to Andrea was very knowledgeable and friendly. I would highly recommend Affinity to you as your dental provider.
Hi, Big. Thank you so much for leaving us a stellar review!
Fantastic experience: After nearly 40 years wearing dentures, my mom dropped her bottom denture and it broke. I prayed and searched diligently for the right dentist. I chose Dr. Kavetsis because of her up-to-the-minute knowledge, skill, experience, patience and COMPASSION expressed in patient reviews and phone calls. She did not disappoint! Not only is Dr. K all that, she is also HONEST! She suggested repairing mom's denture because of its still good, quality condition, and it had a clean break, saving us both time and tons of money. A relational, family-like atmosphere, her staff, Delilah, Sylvia, Ashley are all wonderful to interact with, communicative; the office/facility is nice, techy! No longer nervous, Mom is looking forward to eating her favorite foods again really SOON and restoring her BEAUTIFUL SMILE! Thank you Dr. K!❤️ Worth the drive! Parking available. Don't get me wrong, it's still the dentist, but they make you kind of forget. Not too good to be true! VERIFIED by ME!
Hi, Olivia. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: Refreshed for 2025! Been coming here for a couple of years after an extensive search for a new dentist. The whole team is welcoming and friendly, on time for appointments, office clean and modern, parking is readily available. Dr. Tran is thorough in her exams. Look forward to keeping the good vibe going.
Hi, Jeff. Thank you so much for leaving us a stellar review!
Fantastic experience: I was extremely pleased with the entire experience and am very impressed and grateful for the clear expertise and compassion shown by all staff involved in my care! The dentist, hygienist and business staff member were all clearly knowledgeable, good at communicating and very kind. I feel that I am fortunate to have discovered an excellent dental practice.
Hi, Carol. We appreciate the kind words and are glad we could provide you with a positive experience!
Negative experience: Truly have never experienced worse patient experience from the technicians. If I wasn’t stuck here for an Invisalign cycle I wouldn’t have come back. I’m an autistic adult and went through a pregnancy while at this clinic. They denied me care despite a doctors note that it was safe for me to accept care so I had to wait until after my pregnancy. I have also never been asked such rude, impertinent, and invasive personal questions as I have by these techs. Comments about the size of my baby, how far along I was, etc. One tech argued with me until I insisted on seeing the dentist who then agreed with me that the retainer I had been given didn’t fit. That same tech took an hour for what should have been a 15 minute attachment appointment only to call another tech and she did it in 5. Honesty, after my last appointment I just ran out because I was about to cry. Not coming back. The only saving grace is nice front desk staff and dentist. Please educate your employees on proper patient experience and care. Thank you.
Fantastic experience: Great experience – friendly, competent, pain-free dentistry. I’ve been coming here for about 4 years. Each time I’ve been there the staff have all been friendly and helpful and the results have been good. The prices have been very reasonable.
Hi, S.. Thank you so much for leaving us a stellar review!
Fantastic experience: Tina takes her time & does a great job cleaning one’s teeth. I appreciate her taking the time to explain what & why she is doing something. Dr. Tran is friendly and attentive.
Fantastic experience: I broke a tooth and needed emergency service. I got an appointment for the next day. Not only did they repair the damage, but were able to fabricate a permanent crown and cement it in place in the one visit. The staff worked with me on the fees for both the service and the new crown and offered me a better than expected financial solution. Kudos!!!
Hi, Patricia. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: 10/10! They took me in same day for an emergency visit. Dr. Kavetsis staff is outstanding! Dr. Tony B. was excellent and caring and took me between patients. He quickly eased my nerves and took care of my broken tooth. Thank you Affinity Dental! This office is run so well and filled with happy professionals!
Hi, Jen. Thanks for taking the time to share your positive experience. We truly appreciate it!
Negative experience: Most of the staff is nice. However, my partner and I have had some rather horrible experiences. Recently I found out after my visit that they are no longer in-network with my insurance. Person on the phone was rude when I misunderstood their confusing email from Dec 2023. "We will be updating our contract status with MetLife effective January 16, 2024, to use a third-party administrator to process claims as in-network. Your preventative care (i.e. cleanings, x-rays, exams) will still be fully covered and we will send a pre-authorization for any treatment that isn't covered at 100%" This statement implies they are still going to process them as in-network and will be fully covered. However, to MetLife they are out of network and will not provide full coverage. Went here for years. This was the last straw. Never going back.
Fantastic experience: You guys were freaking phenomenal. I loved how friendly and welcoming everyone was at this facility. I will definitely refer any and everyone here, but not too many people I like the concierge’s style of service lol but seriously my experience was amazing here I plan on making you all family while I am getting all of my work done and then some.
Hi, Dameon. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: My experience was a great. The staff was professional, caring and did great work with my cleaning and filling. They also showed great concerned for my overall health. I would recommend them to anyone. They are high tech and current with equipment to service everyone.
Hi, Randy. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: Affinity is an excellent practice. The staff are friendly and knowledgeable, the care is excellent and the equipment always seems state of the art. I searched a long time for a dentist I could trust and Dr. K and the other dentists at Affinity were the answer.
Hi, Jim. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: Grateful for this place! Chipped a tooth literally right before Thanksgiving and Affinity somehow fit me in for an emergency check/repair. I think the appointment was like an hour from me coming in to me walking out with a restored tooth. Thank you so much! ********** Yup, still the best dental office. Really appreciate everyone who works here. ********** I have never updated a review every single time I've visited a business, but Affinity is truly something else. They are the only dental office I have had consistently great experiences with, and I'm not wracked with anxiety for the next appointment. Couldn't recommend them more! Thanks, y'all! ********** Just updating since today was my first time getting fillings at Affinity. I just love y'all. Literally everyone who works here couldn't be kinder. Thank you so much for making sure your patients feel comfortable! And for hiring so many folks who are great conversationalists. I can't contribute too much with the dental work going on, but it's nice to listen to :) ************ I don't think I've ever laughed so much/hard in a dental office. :) Natalie is just the best! Thank you all so much for the wonderful first appointment. The office is gorgeous, clean, and everyone who works there is knowledgeable and very friendly. If you're a nervous dental patient like me, this is definitely the place to be. Thank you again!
Hi, Mackenzie. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: I am so appreciative of this practice getting me in for emergency dental pain, talking me through some options, and having state of that art technology and providers on site for further evaluation. I have a ton of dental anxiety and am appreciative of the compassionate care received with every provider!
Hi, Ginny. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: Such a positive experience from beginning to end! I came in initially for a second opinion from another dental practice and I’m so glad I did. Not only was I given honest and professional feedback regarding my concerns, but I have now gained a new dentist. They were even able to squeeze me in for my 6 month cleaning with no wait time! Easy, helpful and professional, there is a reason this practice has such amazing reviews!
Hi, Chelsea. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: Dr Besse is always a pleasure and the hygienist did a superb job with the cleaning and the staff is always great and kind and helpful. So glad I was recommending this practice.
Hi, Tanya. Thank you so much for leaving us a stellar review!
Fantastic experience: The word “enjoy” probably never appears in any review of a dental experience and I do not use it here. However, at my visit today the Doctor and staff did everything they could to make my time “in the chair” as comfortable and painless as possible. I thank them for that.
Hi, Wayne. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: I've been coming to this same dentist for the past 12 years...they are just that good. Professional and pleasant in every way. Affinity Dental is just the best.
Hi, Gary. We appreciate the rating, and are glad we could provide you with a positive experience!
Fantastic experience: It was a great experience . Ashley was very professional and welcoming and then Dr Tran and Ingrid gave amazing service by listening and explaining everything and coming up with a plan and then there were great to chat with
Hi, Jason. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: Blanca my hygienist was great. She took the time to listen to my concerns and addressed them individually with me. The cleaning was fast thorough and comfortable.
Hi, Brandon. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: When I came in the front desk they were professional and so friendly. I loved the atmosphere there. Throughout my service I had a beautiful experience. So helpful knowledge about my visit and giving me advice. I love going there and I will continue going there. Positive vibes there and keep making your customers know they matter.
Hi, Paty. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: Excellent experience- and I have never said that about a dentist. The staff, all of them, were so wonderful and gentle. I would highly recommend coming here, especially if going to the dentist is difficult for you.
Hi, Laura. Thank you so much for leaving us a stellar review!
Fantastic experience: I recently visited Affinity Dental and had an excellent experience with Dr. Tran and Ingrid. They were incredibly kind, friendly, and made me feel comfortable throughout the entire visit. I went for an exam and teeth cleaning, and I’m very satisfied with the results. I highly recommend Dr. Tran and the team at Affinity Dental for anyone looking for great dental care!
Hi, Brian. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: I went to Affinity for my scheduled cleaning and check up, had a few cavities. Everything was taken care of in one visit. The hygienist was thoroughly fantastic. I felt totally safe and comfortable, especially during these days of COVID. I have been a patient of Dr. Tedford for 20 years. He is an amazing Dentist, professional and very personable. The Affinity staff is very friendly and welcoming. Keep up the good work.
Fantastic experience: Really loved Affinity Dental. It had been a very long time since I had seen the dentist and I was very nervous for how it would go. Everyone there was very kind and informative. The dentists and staff were all very knowledgable and supportive and helpful. Would reccomend this place to anyone in the area.
Hi, Sean. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: These people are great! I've been neglecting the dentist because of previous experiences elsewhere that made my care plan difficult to navigate and coordinate getting it done. This team is efficient, thorough, and KIND. We worked out a timeline to affordably get my needed work done AND they do it all in house, so no need to coordinate with separate endodontics! They have really great technology and bedside manner. A+++++
Hi, Anna. We are thrilled to learn that you had a positive experience with us!
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