Westchase Premier Dental
Information about Westchase Premier Dental
33626, Oldsmar
Opening hours
- sunday: (closed)
- monday: 7h-19h
- tuesday: 7h-19h
- wednesday: 7h-19h
- thursday: 7h-19h
- friday: 7h-19h
- saturday: 8h-15h
Westchase Premier Dental can help you transform your smile, giving you confidence. Our dedicated team of friendly, highly trained staff and dental experts can help with all of your general dentistry needs. We expertly handle regular cleanings, fillings, and crowns as well as root canals and cosmetic dentistry.
We offer convenient appointments both before and after work. Contact us in Westchase, Florida, for more information.
Our comment from Best Dentists Club about Westchase Premier Dental:
Westchase Premier Dental is a highly regarded dental practice that offers exceptional care in a welcoming environment. Many patients have praised the team for their friendly and professional demeanor, making every visit a pleasant experience. The dental hygienists, particularly Daylin and Gerald, are noted for their gentleness and thoroughness, ensuring that patients feel comfortable and well-informed throughout their treatments.
Highlights of Westchase Premier Dental include:
- Experienced and Caring Staff: Patients commend the entire team for their kindness and expertise, particularly Dr. Castellano and Dr. Girgis, who take the time to explain procedures and options without any pressure.
- Convenient Appointment Availability: The practice is accommodating, offering appointments, including Saturdays, which is ideal for working clients.
- Transparency and Honesty: Many reviews highlight the clinic’s commitment to providing honest assessments without upselling unnecessary treatments.
- Welcoming Atmosphere: The atmosphere is described as friendly and inviting, making the dentist feel less intimidating, especially for those who may have anxiety about dental visits.
- Comprehensive Care: The office provides a range of services, ensuring that all patient needs are addressed by a knowledgeable team.
Whether you're a new patient or have been visiting for years, Westchase Premier Dental consistently receives accolades for its exceptional service and patient-centered approach. With a focus on creating a positive and stress-free experience, it’s clear why so many families choose this practice for their dental care needs.
Services and Treatments
Westchase Premier Dental: Reviews
Fantastic experience: My family and I have been going to Dr. C for about 5 or 6 yrs. and my new insurance wanted me to pick a new Dentist. I would not switch. When you find a great dentist and staff like Dr.C, you keep them. I only have the best things to say. They keep our teeth well while being friendly and cheerful.
Thank you so much for the awesome review we love having you and your family at our office!!
Fantastic experience: Every visit is so pleasant at Westchase Premier Dental! Staff is friendly and courteous. My hygienist, Gerald, is professional, knowledgeable and makes every visit enjoyable. That’s saying a lot when it comes to a visit to the Dentist! I literally have never been so comfortable going to a dentist as I am with Premier Dental!
Thank you Joanie! We are so happy to have Gerald on our team!!
Fantastic experience: Always professional always a great experience! Very thankful
Thank you so much for your review!!!
Fantastic experience: They were nice to my son who has autism
Thank you so much for the great review it was our pleasure.
Fantastic experience: 24 July 2025, Great experience again today! I have been going here for several years and they do a wonderful job! Welcome back Doctor David!
Thank you Philip for all the years of trust with us!!
Fantastic experience: Everyone is always friendly and helpful. Daylin is very thorough, gentle, and has a calming presence.
Thank you so much for the great review Jolan! We are so lucky to have Daylin on our team!
Fantastic experience: As a new patient I couldn’t have asked for better treatment. Made sure I was comfortable for my cleaning and very professional throughout.
We are so happy you chose us for your dental health! Thanks for the awesome review!
Fantastic experience: Great clinic. Comprehensive and informative in dental examinations.
Thank you so much for the wonderful review! We always try to do a comprehensive exam then explain it to you patients with total clarity and transparency!
Fantastic experience: Good service with professional service I have been in this office for 28 years.
Thank you for all of your years of support we love having you!!
Fantastic experience: Had a great experience at this dental office. My appointment went smoothly and all the staff were very friendly. Especially I want to point out Dr Daylin. She was absolutely amazing! She was unbelievably understanding, supportive and caring. And very knowledgeable of course. Definitely recommend this office! Thanks
Thank you so much! We are so lucky to have Daylin as part of our team!!
Fantastic experience: Super dentist caring, knowledgeable All around great dentist
Thank you so much for the great review!!!
Fantastic experience: Super friendly staff with great knowledge. I am glad I made a the switch.
Thank you Robert!!
Fantastic experience: YAY! So grateful to FINALLY find a dental office in the area that's genuinely about patient care. Every office I've been to since moving here in 2023 has been focused on upselling things like teeth whitening or Invisalign. I love my smile, just want clean teeth!!! THANK YOU for being a true dental care practice!
Thank you Hillary! We pride ourselves on telling people what they need and charging them for that and only that! Many offices tell people what they don't need and also add lots of upcharges to the bill! We will never do that!
Fantastic experience: I've been going here for a couple years now. I've always had great cleanings and I couldn't be happier. My wife had a couple crowns replaced and she is happy too. Dr Boswel has a friendly demeanor and really puts you at ease. I love going to the dentist, so I recommend this place. If you don't like going to the dentist, I recommend this place! Addendum: few years later, still the place to go. We live close to downtown Tampa and we still come here for dental care. As long as we live in the Tampa area, we will keep coming here!
Thank you DJ for your continued support of our office. We look forward to seeing you and your wife again soon!!
Fantastic experience: Westchase Premier Dental is a great dental office. They treat me with care. I am picky regarding dental offices but I will always return to this establishment for my dental needs.
Thank you so much Tierra!!!
Negative experience: No compromise with scheduling. Times are not convenient and they schedule out. Haven’t even been established and got a voicemail about $100 no show fee. No thanks, I’ll keep looking.
We are sorry you feel this way. You made an appointment for 8 am on a Saturday and you decided not to show up for your appointment. The fee for a missed Saturday appointment is 100 dollars, as we are the only office open on Saturday in the area. Please keep on looking as we are looking for responsible patients who keep their appointments and just decide not to show up to them. Good Luck
Fantastic experience: Very thorough and attentive to all the details. Thank you!
Thank you for the great review!!
Fantastic experience: I’ve been with this practice since 2011 and i absolutely love them. I’ve never had a bad experience, they will always work with you and give you a fair price. I even moved to a different city and still make the hour drive because they are beyond worth it.
Thank you for your continued support!!!!
Fantastic experience: Been going to this dentist for over 10 years never had any issues with them. The staff and dentist are very friendly. They tell you the truth on what you ur teeth have and they do not cookie cut you. I highly recommend going to this dentist office
Thank you so much for all of your years of support!!!
Fantastic experience: The hygienist was thorough and polite. The dentist explained the results of the exam and made suggestions for followup with a specialist.
Thank you for the great review!!
Negative experience: Updated 05/16/25 I have booked my husband appointment with the girl upfront and requested for Gerald on Monday. Today my husband was there and he had another dental hygienist instead of Gerald. This is not only first time about English communication! Last 2 weeks someone from clinic called to my daughter, she barely speak English and we couldn’t understand what she wants. Please hire someone who has efficiency communication in English. At lease they should understand what we talk about and what we request.
Thank you!!
Fantastic experience: Fantastic as always. I have worked hard to make my teeth healthy. They went out of their way to show me how to make my teeth better. Thank you!
Thank you for the great review and keep up the good work :}}}
Fantastic experience: Best dental experience ever. Dr George Medler and his team are first class. Overall wonderful experience.
Thank you so much! We are so lucky to have Dr. George as part of the team on Saturday!!
Positive experience: This appointment was for a family member. I told the hygienist to take x-rays and to make sure she sees the dentist. Well, the x-rays were never taken, and now I have to take my family member back in 3 months. I like the location of the dentist, but they need to listen to the family member telling them what their person needs.
We are glad they had a wonderful experience!
Fantastic experience: Devalue hygienist was gentle and explained everything. Excellent experience
Thank you so much Jennifer!!
Fantastic experience: Very friendly and clean office. Staff is friendly and goes out of the way to help you.
Thank you Shelly!!
Fantastic experience: Everyone is so friendly and kind. The dental assistant, Daylin, is top notch. She makes good dental hygiene recommendations, and explains everything. It's a great practice! I highly recommend!
Thank you so much we strive to do the best for our patients!!!
Fantastic experience: Very professional dental group . A wonderful staff and dentist.
Thank you Roland for the great review!!
Fantastic experience: The specialist who did my cleaning was very professional and caring. The front desk ladies were friendly and informative. No hidden charges which it was a relief. My insurance covered everything. Thank you!!!
Thank you so much Maylen it was our pleasure!!
Fantastic experience: I had a great experience at this dental office! The entire staff was incredibly friendly and helpful from start to finish. As a nervous patient, I really appreciated how they made me feel comfortable and at ease throughout the whole visit. Their kindness and professionalism truly stood out. I’ll definitely be coming back and highly recommend them to anyone looking for quality care in a welcoming environment.
Thank you so much Amanda!!!
Fantastic experience: I recently had a cleaning with Gerald, very polite, very professional. Dr. Girgis reviewed the process and noted that my crown is missing. We quickly scheduled the replacement crown. The entire team, including the admin group, have been great with supporting dental insurance claims. They are friendly and have a genuine interest in my health and care. Kudos
Thank you for the great review Robert!!
Negative experience: I took my daughter here, they said she had over crowding and wanted to pull 4 wisdom teeth ( no cavities in those teeth) she has been a patient well over a year that didn’t sit right with me so I got another opinion from Optum Dental with Dr.Davies and that was not the case, however she had 2 fillings coming out on her #9 and #10 teeth which had to redone today because they were not done correctly per the dentist 6 months ago at Premier Dental costing me to pay twice and causing my daughter more pain, they were not welcoming or friendly I never had the same dentist when going so no continuity of care I don’t recommend or I would definitely seek out a second opinion when they recommend extractions or root canals. My daughter is happy with our new dentist because we have the same Dentist providing her care
Well this is unfortunately now how it happened. Only one filling was done over a year ago at our office and at recall it was doing well, and wisdom teeth were causing pain so of course they need to come out, which will happen at some time in the future whether they have cavities or not. Also we have had only one dentist at the office for over a year, unless you come on a Saturday in which time we have another dentist. Good luck with your new dentist.
Fantastic experience: 1st time visit. Staff and hygeniest wonderful.
Thank you!!!
Fantastic experience: My experience was great! Everyone was kind and professional. The tech and the doctor made sure to make you feel comfortable thru out the whole appointment.
Thank you Kevin it was our pleasure!!!
Fantastic experience: Amazing first time experience. Extremely helpful staff who made sure I was comfortable thru out the whole process of cleaning. Would recommend this place to anyone.
Thank you Jonathan it was our pleasure!!!
Fantastic experience: Dentist and helper very helpful and professional at their work.
Thank you Richard!!
Fantastic experience: Great staff all around. Personable and sensitive to their patients' needs Been going here since the original Sr. Dr C when he was off Hillsborough Avenue. Highly recommend!!
Thank you for your years of continued loyalty we appreciate it!!
Fantastic experience: Excellent care. Great customer service. Doctors and staff take the time to answer any questions, concerns or processes. Wouldn't go anywhere else.
Thank you Kate, for your trust and being a great patient always
Fantastic experience: I am very happy with Westchase Premiere Dental. The new staff at the front is so welco.ing,and always greeting patients with smile. My hygienist Gerald, is so welcoming and professional. He is very knowledgeable and conversing politely while cleaning my teeth. I would recommend this practice to all my friends and relatives.
Thank you so much!!
Fantastic experience: Dr.Castellano is awesome and one of the best dentist in the Tampa Bay Area-The office staff is awesome and goes above and beyond to help-Looking for a great dentist look no further than Dr C. and Westchase Dental! Ray DiPompo
Thank you Ray for this awesome review!!! Dr. C
Fantastic experience: Everyone was so great and the best cleaning I ever had. Update: Got 3 crowns done. They cared so much about the look and wanted to get them perfectly matched. My previous crowns were off shade from my last dentist. This is what dentistry should be, but its rare to find an office that really cares. I highly recommend for anyone wanting the best quality!
That is great to hear thank you Niko!!
Fantastic experience: My dentist hours didn’t not work with my work hours any more, I had some pain randomly hit me and this office was able to get me in for an exam same day, and explained everything well and figured out the issues quickly. Everyone was really nice even with me being a last minute squeeze in for the day (I know that can be frustrating but i appreciated the whole team so much) they wrote me a script for some meds to help me get by till my appointment for treatment which they were able to fix me in same week. I’m very grateful for this office and how quickly they’re helping me!
Glad we could help Thank you for the great review!!!
Fantastic experience: I used to always hate going to the dentist, but when i started going to Westchase Premier Dental its definitely a much better experience. Everyone is always so nice and attentive that it puts you at ease and relaxed about the entire experience.
Thank you so much for the great review!!
Fantastic experience: I had a fantastic and comfortable experience.I went for a cleaning with dental hygienist Daylin and a filling with Dr Girgis, both had the most gentle hands. Front office and entire staff are very professional, helpful and super friendly. I’ll definitely come here again and recommend it.
Thank you so much!!!
Fantastic experience: Very friendly staff, got me in very quickly.
Thank you Felix!!
Fantastic experience: I arrived for my first visit. I didn't have to wait long. My dental hygienist was kind, and made me understand everything she did with education on how I was to perform proper care for my teeth at home. She was gentle, yet thorough. I then saw the dentist. This was quickly done, as there wasn't any problems. My experience leads me to highly recommend the practice to others.
Thank you so much for the awesome review!!
Fantastic experience: I was extremely pleased with the service and the staff They were very professional I would recommend them to everyone
Thank you for the great review Christian!!
Negative experience: The female dentist is absolutely horrible. She is nasty and condescending. They don't respond to call backs even during a emergency. I would stay far far away from this place.
For anyone reading this, this is not a patient at our office it is a spouse of someone who was upset. They have never been to our office and have no idea about the dentists that work there. We have all of our calls logged and never received one like he is claiming. Plus we have a 24 hour answering service and are the only office open on Saturdays in the area, so we always get the calls and are available more than any other office in Tampa to accommodate our patients. Thanks for the review so I could point all of this out.
Negative experience: This dental practice is disorganized mess. A bunch of floater dentists it seemed as the main guy was out on injury, I went for his reviews. Terrible bedside manner from a very young female edgy dentist. She did nothing so she did save me money that was a plus. Just my experience. Hopefully the main dentist I went there for returned from injury. The more vetted hygienists and assistants were more helpful to me . Staff was great. But the staff is not the dentist.
Hi Michelle, you gave us a high review right after your visit, then 3 months later you changed it to 2 stars and we haven't even seen you since the first review. Very strange. Let's recap, you called for an emergency visit which we got you in the same day. You were seen by the female dentist, whom didn't see the need to do any unnecessary treatment on you. Yes, she did save you money! We are not a practice that pushes unneeded treatment just to get a dollar out of you. You were recommended to return for a full examination, which we have missed you for to this date.
Fantastic experience: Courteous staff and excellent/efficient service. Highly recommended!
Thank you for the great review!!
Fantastic experience: Great office, very organized and kind. They know their teeth :)
Thank you Liana!!!
Fantastic experience: Love coming to this office. Everyone is nice and they always take great care of me. I recommend this place. Dr. Girgis is gentle and knowledgeable
Thank you for the great review!!
Fantastic experience: I love coming to this dental office, the environment is very friendly and all the staff is very knowledgeable and helpful.
Thank you so much!!!
Fantastic experience: Best dentist experience my daughter had, Dr. Girgis was very gentle and patience.
Thank you for the great review!!
Negative experience: AWFUL! This place pays for their reviews because there is no way they have a 4.9. If you actually look at the reviews you can see when the "owner " responds and the time frames aren't even close !!! The only reason I went to this place was because I saw they had good reviews and my dentist couldn't get me in quick enough and I had already been in a lot of pain. Let me start by saying Dr Girges, absolutely annihilated the inside of my mouth when she performed a prep for a crown. I had the work done on a Monday and I called that week on Friday to have an emergency call back because I was in so much pain. To no avail no one called me back, and I was in so much pain I ended up going back to my normal dentist, who actually had to do a new temporary because the temporary that they did had a huge gap in it which was causing awful sensitivity and could have caused infection. The pictures are below. I went back in because I was instructed by my dentist to still get the crown installed by them. Although I didn't want to, I had already paid for the crown and insurance would not cover for my dentist to do another one and it would be out of pocket coat. Well as you can imagine that was even more of a nightmare. The assistant couldn't get my temporary off which is generally something very easy to do It should just pop out and the new one gets glued in and adjusted. They ended up having to numb me because she couldn't get the temp crown out ended up cutting me and making me bleed. The bite. is still off on my permanent crown after she took almost an hour shaving it down and shaving it down trying to get it right. When I told the assistant and the dentist about me having to go back to my dentist to get a temporary crown put on due to the pain I was in because no one called me back from their office, they had absolutely nothing to say. Not even, " let me refund the money that you paid out of pocket for the other temporary crown because we messed up your original temporary crown". From the original prep work that the dentist did I developed canker sores all inside my mouth from how rough she was and skin was just coming off on the inside of my cheek I couldn't even brush the tooth for an entire week because I couldn't even bear to put a toothbrush against my gums It hurts so bad. They cut the corner of my lip which took almost 2 weeks to heal. This place is absolutely awful and I would never recommend anyone to go here. I will be telling everyone I know, to ensure they don't end up in the same position I did. AND THIS IS ALL COMING FROM SOMEONE WHO HAS HAD A LOT OF DENTAL WORK DONE. SO I'M NOT NEW TO THIS PROCESS THIS PLACE IS JUST ABSOLUTELY INCOMPETENT.
Well we are sorry you had a bad experience but let's tell the truth at least.
The issues you are complaining about in your review are due to self inflicted from being numb. First off, a cut on the lip happens when people are numb on the lower lip. Secondly, we asked to put some vaseline on your lips to keep any issues with cankers from happening and you said, I will be fine. Also the assitant that made your temporary has 25 plus years of dental experience. The side of "temporary" crowns break off due to biting, as there is no way it was left like that. Also you were told the tooth had a lot of problems and would be sensitive after and may even require more work too it. When asked if getting the new temp done helped with the sensitivity you replied NO so please don't blame it on the temporary fabrication.
Instead of being grateful for us being able to see you the same day, when your "dentist" did not even have time for you.
WE are sorry you feel that way and good luck with your dentist who doesn't have time to see there patients for over a week.
Also it is not really professional to call your Dental Provider girl over and over again.
Fantastic experience: Excellent service and respectful workers! Deserves a 5-star.
Thank you!!!
Fantastic experience: Wow! My first appointment with Westchase Premier Dental was fantastic. Hygienist was very gentle and Dr. Girgis explained ALL options and was very thorough. This is my dentist going forward.
Thank you for the great review!!!
Fantastic experience: I just had cleaning today with Daylin and she is great and efficient and caring. Thank you Daylin!
Thank you Yasmine!!
Fantastic experience: A very helpful , honest and professional dentist office and definitely will be going back for any of my dental needs .
Thank you! We pride ourselves on being honest and not upcharging our patients for services!
Fantastic experience: The staff was courteous and the hygienist was gentle and informative. It was refreshing to find a dentist office where they took care of you without always upselling dental services.
Thank you Sharon!!
Fantastic experience: My wife and I are new patients. We would highly recommend the doctors and staff to others. Honest, thorough, and reasonable, Very refreshing based on our other experiences we have recently had with multiple dental facilities in the area. Keep up the good work!
Thank you for this great review, and it was great to meet you and your wife!!
Fantastic experience: Easy check in. Has on-site dental plan. Staff are friendly. I have been seeing Dr. Castellano and his father since the early 70's. My hygientist was awesome. She was so polite, caring, and gentle. I don't like going to the dentist but she made the whole experience so much better.
Thank you so much for your great review!!
Fantastic experience: I feel they are very honest and do a great job. They only suggest work when it is actually necessary. I like they are not trying to get you to do procedures that you do not need.
Thank you David as we pride ourselves on our honesty and integrity at the office!
Fantastic experience: Wonderful experience, I have been going here for years and I love the staff and dentists. I love that they don’t upsell you products you don’t need, they are honest and trustworthy.
Thank you for your continued support of our office and we look forward to seeing you again!
Fantastic experience: Wonderful dental office! They are very accommodating and saw me right away for a toothache. I have no dental insurance but found their prices very reasonable. Office hours are very convenient for working people and they book appointments on Saturday as well! Staff and dentist were very pleasant and knowledgeable. Will definitely be making Westchase Premiere Dental my new Dentist!
Thank you so much Carol glad we could help! We pride ourselves on being able to accommodate people when they are available and having affordable care! Thank you!!!
Fantastic experience: I love Westchase Premier Dentist!!! Such a breathe of fresh air. They are always on top of everything. From making sure all my insurance is handled to being thorough with my cleanings, and all of it with such compassion. I highly recommend this office to anyone.
Thank you so much Dana for the great review!!!
Fantastic experience: Very prompt and professional. Excellent care with attention to comfort during the entire cleaning and X-ray process.
Thank you Sara! WE pride ourselves on paying attention to all of you needs.
Fantastic experience: Great staff! Cianni was the first person I spoke with. She was personable, Kind and somehow magically got me in right away. My appointment was with the dental hygienist, Gerald who was also very kind and truly did his best to make me feel comfortable. Westchase Premier dental should be proud to have these two employees.
Thank you so much for the awesome review! We take pride in getting our patients in right away!!
Fantastic experience: I had an excellent experience with Dr. Girgis. From the moment I walked in, the staff was friendly and welcoming. Throughout the entire visit, they took the time to explain each step of the process and answered all of my questions thoroughly, which made me feel confident and informed about my treatment plan. Her approach was not only professional but also genuinely caring—ensuring that I was comfortable and understood what was happening at all times. I highly recommend Dr. Girgis for anyone looking for a compassionate and knowledgeable dentist.
Thank you so much Mary we really appreciate you coming in and leaving such a wonderful review!!
Fantastic experience: My kids have gone here and now I have as well . Awesome experience , super friendly staff, highly recommend.
Thank you for the kind review Melissa!
Fantastic experience: Great place. Caring Professionals. Best dental office in town. Highly recommended.
Thank you!!
Fantastic experience: Took my daughter for the first time there had a very great experience with all the staff also needed a cleaning myself, and they were able to see me on the same day as a new patient which was great. Also had a great experience. Didn’t feel any pain and got my cleaning done I will recommend other friends and family to this office. Very great special they had $95 exam and cleaning
Thank you for trusing us with not only your dental care but the care of your daughter. We look forward to seeing both of you again soon!!
Fantastic experience: Staff is very friendly and accommodating. Hygenist was very professional, did a great job with deep cleaning, as well as explaining everything. Doctor performed a tricky oral surgery exceptionally well, no pain or discomfort, very professional. Prices are very reasonable. I highly recommend this practice.
Thank you for the amazing review!!! We pride ourselves on doing high quality work and putting the patient first!
Fantastic experience: Such a great team and good energy. Always the best care, great price and nice people. I trust these guys. Super happy with Dr Castellano and his team.
Thank you Bob! We pride ourselves on doing high quality dental work at fair prices!!
Fantastic experience: Westchase Premier has been consistently awesome! Everyone there is really nice and the service is excellent too. They have helped me prevent multiple cavities with their expertise and I'm very grateful.
Thank you Jack for the awesome review!
Fantastic experience: Dr. Medler and my Dental Hygienist are fantastic. Obviously. having to go for a routine check up isn’t a fun time but going here was a great experience!
Fantastic experience: I was in and out quickly and the experience was painless and easy. Very satisfied with the service and my Dental Hygienist was GREAT.
Thank you so much!!!
Negative experience: There’s never a dentist there and they did away with late appointments even though they are open until 7. Aside from that Gerald is very good at what he does. I am not a fan of the dentist but have never had any issues here.
We offer cleanings to our patients until 7, we are sorry a doctor was not there that day to see you :{
Fantastic experience: My experience was awesome. The job was well done. I can say they take pride in what they do. Thank you all from the front desk representative, technician, to the Doctor. I think I finally found a dentist home for my family and I :-))
Thank you so much for the awesome review Paulisha!!
Negative experience: RUN AWAY!!! They quoted me a reasonable price for a crown and when i cane in to do the procedure the price went up a few hundred dollars due to (insurance rates changing months before?) or so they say. Fine! I need it done, no big deal. The process of the molar crown was the most painful i have ever experienced in my life. The Dentist was out for leave and had a woman fill in that was ruff and caused aloft of inflammation took weeks before i could eat solids and she had a assistant do most of the work other than the final placement and the grinding of the molar. I called back in after giving the tooth time to heal and it still having pain and not being able to bite on that entire side due to a high spot where the crown appears crooked and is causing non of my other teeth to make contact so i cant chew and its causing constant trauma to the crowned molar. I regret having the faith and trust in this dental office it has been a nightmare. Instead of offering a solution they are asking me to pay them more money, and becoming argumentative and trying to scam me. The Lady even said not to come back….? That cant be legal. I will seek resolution from a third party if no one contacts me to civilly resolve my pain & trust with this office.
Let's talk about what really happened. The procedure was done and you never once contacted our office about there being any problems. Your insurance did not pay what they said they were going to pay (surprise huh?) so we gave you a courtesy call after several statments to remind you of your balance. During the call you called our office manager a B*&^H twice. This is not someone who we want in our office! For one people who don't pay their bills, and 2 people who feel it is okay to call other people B*&^%%s. There is no scam you owe the office a balance. You paid x your insurance paid y and there is a balance of z and you owe it. No one would have pain like you are saying and not contact the office or wait 2 plus months to contact the office, as this sounds like a scam to not pay a bill.
Fantastic experience: I had a fantastic experience, office staff Barbara was extremely professional and helpful and Dental hygienist Daylin was so gentle and for someone who does not like the dentist she made me feel comfortable, giving me breaks and explaining what she was doing, I definitely recommend! Great staff and beautiful office!
Thank you so much! We are so proud of our staff there!!
Negative experience: My son and I have been going to WestChase Premier since we moved here four years ago. Previously all good experiences until my last visit. I walked in hardly able to stand. My tooth was in excruciating pain, I had a headache like I have never experienced before, and close to passing out. I was scared, needed help, and needed relief. The doctor spent two minutes with me, referred me to specialist for wisdom teeth, and sent me on my way. When I was leaving I could hear her say in the other room "something else must be wrong, bring me her medical history." Something else was wrong, so why not ask me if I am okay? I spent the rest of the day with the most serve tooth pain, racing heart beat, and a headache so strong I could hardly stand at home. I still don't know what caused all of that in one day. But I sure as heck wish the doctor would have told me directly she thought something else was wrong. I think she thought I was on drugs or something based on the tone she used when asking for my record once I leave. Additionally, the refusal of an actual pain med for that day would have helped an established, long time patient. A person isn't a seeker of drugs when they are in actual pain. She did prescribe me the same strength Ibuprofen I have at home, which I stated I already took, so I did not fill it. So yes, rest of the day with no relief even though I told the doctor it was a top pain I ever felt which was clearly visible to everyone in that office. I was in distress. My son and I wont be back. All of that aside, thank you to the receptionist who really cared, offered me water, and got me in quick. Final note, my one star is based entirely on what I heard the doctor say instead of asking me if something else could possibly be wrong.
We are sorry your recolletion of the appointment which was over a montha ago is not clear. You came to the office and you had pain which we could not even get an x ray of the area. We knew exactly the problem and you were referred again to have the issue taken care of. We never said anthing else was possibly wrong as that was for sure the issue and we told you that. When you asked for narcotics (which we do not give unless you have major work) is when the doctor asked for the medical history to see if there were any contraindications, it had nothing to do with another issue as it was clear what was the problem. We are sorry you feel this way, and good luck with your search for a new dentist.
Fantastic experience: I have very sensitive teeth and was nervous being a first time patient here. However, everyone did an excellent job! The office staff were friendly and helpful. My dental hygienist took time to explain everything before doing it and was very gentle. I’m looking forward to going again and recommend this dental office.
We are so happy you had a great experience at our office Savannah! WE look forward to seeing you again!
Fantastic experience: My experience was good , wait time was less than 5 minutes. I did an evaluation and a cleaning and everything was smooth and great.
Thank you for the great review Jennifer! We pride ourselves on seeing you on time!
Fantastic experience: I’ve been a patient at West Chase Premier Dental for 4 years now and they are TOP NOTCH! From their customer service with the team at the front desk to the dental hygienists who are so delicate and take time to explain everything, topped with Castellano’s friendliness and experience- you couldn’t ask for a better team! They are always so flexible and they’re even open on Saturdays! 10/10 recommend.
Thank you for your continued support of our office, we always enjoy seeing you!
Positive experience: Easy checking, no frills place and I liked that! Gave me the best options I’ve had after trying three dentists in the area. Did deep cleaning same day and everyone was super nice.
Thank you so much!!
Fantastic experience: I had an awesome experience at my first visit to Westchase Premiere Dental. The front office staff were friendly and welcoming. . The dental hygienist took his time and made me feel like I had been going there for a long time. Dr.Girgis was caring and thorough. She explained all that I needed to do and did not pressure me to consider more expensive treatment options when I explained my situation. Then, someone went over my estimate based on the predetermination from my dental insurance company and offered to schedule a consultation appointment with Dr.Girgis to discuss any questions I have and to help me prioritize the work I need to have done. Great experience!
Wow Thank you so much for the awesome reveiw!!
Fantastic experience: The staff and Dr. Castellano are excellent. My appointments have always been quick and simple, the staff is excellent, and they have a variety of hours to accommodate everyone's schedule. My questions are always answered with patience by Dr. Castellano, and the front desk staff are always friendly. Aside from the above, this location is very busy, please be mindful. Thanks Premier Dental!!
Thank you Roxana!!!
Fantastic experience: I had such a great experience with Dr. Dave and his team today! The cleaning was impeccable and diligent and Dr. Dave took the time to explain my X-rays and did a thorough exam. Great experience!! Will be back
Thank you so much Tia, I am so glad you had a great experience with us!!
Fantastic experience: Very friendly staff!! The dentist was super nice and was happy to be working on a Saturday!! Love that they have late weekday and weekend hours!
Thank you Adriana!!!
Fantastic experience: I have been looking for a new dentist for some time and I am so glad to have found Westchase Premier Dental. They are all so kind and professional and ensure you are seen fast and taken care of. I’ve had two appointments so far and no issues at all. Thank you!
Thank you so much Bruce!
Fantastic experience: Everyone is exceptional here. I always get very nervous with dentist appointments and they go over and beyond for my comfort. Dr Castellano is great. The Hygienist team is wonderful and very very knowledgeable and supportive. Even the front desk staff make a huge difference
Thank you so much for the awesome review!!
Fantastic experience: Today I visited Westchase Premier Dental for x-rays and a regularly scheduled cleaning with Gerald. I have been going to Gerald for quite some time. He is excellent: thorough and detailed. I appreciate his knowledge and expertise.
Thank you for your continued support of our office and we love Gerald being part of our team!!
Fantastic experience: I've been here 4 times now and am very happy with their practice. Everyone from front desk to billing is always courteous and professional.
Fantastic experience: I'm a snow bird from NY and have been looking for a dentist down here in Florida. Two years ago I broke a crown and found an emergency walk-in dentist at Palm Harbor Premier Dental. Dr. Castellano was great! He repaired the crown temporarily and told me to follow up with my dentist in NY. When I went back she was unable to remove the "temporary" crown and said leave it until it falls out again. Two years later I still have the same crown and have become a regular patient of Dr. Castellano's at Trinity Premier Dental. Dr. Castellano is now at West Chase Premier Dental. Just had my first cleaning there. Still great!
Fantastic experience: Gabriella is the best Hygienist ever. Her gentle touch is amazing - no pain at all. I also had a root canal and crown placed on a broken tooth - again very little pain.
Fantastic experience: Very friendly, courteous and professional staff. My entire family will be going to this dentist moving forward. We have been and continue to be very happy with the dental services we receive here. Would highly recommend to anyone looking for a great dental practice.
Fantastic experience: First time going to the office. Scheduled X-rays, cleaning and exam. Everything was first class. Forms were sent in advance via text so everything was ready when I showed up. Marla did the X-rays and cleaning. She was so kind and you could tell she had a lot of experience that I was grateful for. The dentist explained my X-rays completely. Overall a wonderful experience.
Fantastic experience: Fortunately - I found Dr. Castellano (after a great deal of research) to replace my last dentist who was pressuring me to get a lot of procedures that I found that I didn't need. I will list my reasons to start this review listing myself as "fortunate": - It is easy to get an appointment and the office is open on Saturdays. - The site is easy to get to and sits in a little shopping area with lots of parking. - The lovely staff is courteous - and skilled, and went the extra distance to work with my insurance. - So far I have spent little or no time waiting in the waiting room waiting to be seen. And now for my review of Dr. Castellano: Dr. Castellano, while referring to my x-rays, explained CLEARLY what I needed and why - which was considerably less than what I was told by my last dentist. (He doesn't mind questions and has a sense of humor. He seems a perfect balance between friendliness and professionalism.) All work was done quickly and efficiently with great results. Even the temporaries I needed where done with such care that they felt like my own teeth and none fell off during treatments. Those patients who have a pain tolerance less than mine will be pleased to know that this doctor makes sure that you are comfortable and pain free EVERY step of the way - although unnecessary in my case. Finding this dentist quickly solved a lot of worries I had about my dental care, and considerably reduced my stress level. What a relief! I also want to mention that I met a nice couple in the waiting room who regularly drive an hour and a half to see Dr. Castellano since he moved from his last location. I fully understand why.
Fantastic experience: I would absolutely recommend Westchase Premier Dental to everyone! The entire staff were super nice and so helpful explaining all questions I had regarding insurance. Hygienist was an absolute doll. Great location! Just an incredible experience for my very first visit! I’ll definitely be back!
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