Magnolia Dental

Fantastic experience: Dr. Taylor and all the staff at Magnolia Dental are amazing. They are kind and patient. I was looking for a new dentist in the Louisville area and I'm so glad that I chose them! Their work is top notch!

Fantastic experience: I feel well cared for and listened to, really enjoy Dr. Crowls bedside manner and the time he takes to listen.

Fantastic experience: I contacted several dentists for a tooth emergency on a Friday & Magnolia dental office is only one that would see me. I got in unfortunately need a root canal but was able to get antibiotic which has helped to manage pain over the weekend until endodontic appt. Very friendly staff as well.

Fantastic experience: I would not recommend Magnolia Dental to anyone. I started as a new patient in August of 2024 after my previous dentist retired. As a new patient, I understood that ex rays were necessary on my first visit. When I went for my 3rd appointment on Wednesday, 8/20/25, one year after my ex rays, a new young dentist, didn’t introduce himself, just said he was new to Magnolia came into the room and told me that I had to have ex rays done again because that was their policy. I refused and tried to compromise and have ex rays done every other year. He proceeded to tell me that if I refused the ex rays then they would refuse to clean my teeth. I had no other choice but to leave and his comment was “ good bye and good luck.” To top it off, the young assistant walks me out to the lobby and main desk and proceeds to loudly tells the office staff that I refused the ex rays so they will not be cleaning my teeth. I walked out feeling embarrassed, frustrated and angry. I am 72 years old and have been seeing a dentist regularly since my teenage years and have never been treated with such disrespect. Magnolia Dental is not a warm, comfortable, safe and fair office.

Fantastic experience: Everyone was very nice and welcoming! Very clean and cute interior design!

Fantastic experience: Very warm & welcoming staff. Eased my anxiety over dental work.

Fantastic experience: Everyone was very welcoming, the process was a breeze and I was well taken care of

Negative experience: I’d give this place 0 stars if I could, where do I start? First, they not only escorted my mother out after her asking about insurance, but then proceeded to say they were gonna call the police because she was asking questions. Look my mother is a very nice woman and has very bad anxiety even walking out of the house. From them threatening my mother just from asking about how they said they were in the net-working, but assigned her to a Docter that wasn’t within networking, like that’s a professional way to handle the situation? You only call police when it’s a threatening situation and my mother is definitely not a threat. They scared my mother and she told me she felt uncomfortable and proceeded to pay for the whole thing, if it was me I would’ve just walked out and said screw you, but like I said my mother isn’t like that. Even though she didn’t do anything wrong they treated her like shit. I see this place doesn’t support speaking up. This place are treating their clients as cash cows, they say they are within the net-working and then proceed to say you have to pay the full amount because the Docter they assigned you isn’t within the net-working? Basically they have you do all this paperwork for insurance that’s “within networking” and then after your appointment they tell you they aren’t and you have to pay an arm and a leg. This place is more a scam than those AI commercials. This place honestly should be looked into because if you aren’t rich and really don’t need insurance, this is the perfect place for you! They’ll say they take your insurance and then after your procedure, they’ll then tell you how they’re not within net-working and reasons why they tell you after your appointment is because if they told you before then or maybe not lied about it, they would’ve not gotten money from you. Thanks to magnolia dental, it’s going to be difficult to bring my mother back out in public and especially to doctors appointments because she had such a terrible experience and never wants to experience something like that again.

Fantastic experience: My experience with Magnolia dental has been very good thus far. I am new to their practice. I had a tooth that broke and could not see the dentist where I had been going for several days. Magnolia got me in the next day. The staff was understanding and helpful in getting me scheduled quickly. The dentist and dental assistant also did a great job.

Negative experience: UNPROFESSIONAL!!! I scheduled my new patient appointment in my network for my insurance. Arrived at appointment was told by the hygienist that the doctor I just seen for 2 painful teeth was out of network and I now needed to pay for this visit. Further more the x-ray that the doctor recommended was going to be $91 instead of covered because this one doctor was out of network (office is in network). When they apparently asked the senior doctor to assist because he was in network, the hygienist came back and stated he dismissed me. When I was leaving, the receptionist said it was my responsibility to know the responsibilities of my insurance. I do, they were in network!! She asked that I pay the $34, I asked her to bill me. She said no and this is not acceptable and that it would just be a little more than I’d have to pay anyways. Excuse me, $34 is a lot to a family these days. Unbelievably unprofessional! The senior doctor and receptionist need their job responsibilities reminded to them. They are not taking care of patients, they are over charging and dismissing patients. I have never been treated so poorly!

Fantastic experience: Very friendly and welcoming! Went above and beyond in making me feel comfortable and relaxed. Glad I was able to find them!

Fantastic experience: Good healt care has two key components. Knowledgeabe caring physicians and staff and respectful obedient patients! Very caring staff!

Fantastic experience: Wonderful staff, eager to getting the job done

Fantastic experience: Great experience! Staff was very friendly front to back and heard out all of my concerns at an emergency visit. Gave me solutions and scheduled me for further work that I’m looking to have done. Highly recommend!

Fantastic experience: Had a great experience at Magnolia Dental, I was a new patient seeking care and I could not have had a better experience. They got me in on the same day I inquired about seeing new patients and the care and service was excellent.

Fantastic experience: First time at Magnolia dental services staff very nice and professional and a great visit so glad I chose this location

Fantastic experience: I love Magnolia Dental! I never, ever have to wait past my scheduled appointment time. Everyone is super friendly, and very caring. Dr. Crowley is a great dentist!! Every visit with him has been pain free. Which is wonderful because Ive always dreaded going and had so much anxiety. Not anymore! They're just fantastic!

Fantastic experience: Staff was very professional and friendly. Dr. Helped me to feel at ease as I was nervous and afraid. He helped me make the right decision about my dental work. He was very gentle and I liked him. I didn't shed a tear. The staff helped me with the financial end and told me up front exactly what my payment would be. I will be returning.

Fantastic experience: Magnolia provided a great experience during a very painful tooth issue.. They got me in the same day and Dr Crowl provided me good information and a resolution to my issue. All the services are provided in house to eliminate multiple visits to other specialists and a delay In relief.

Fantastic experience: I I always have a wonderful experience here at magnolia dental everybody’s friendly professional, and they truly care about your dental needs

Fantastic experience: I had a very pleasant experience at Magnolia Dental. My hygienist was gentle on my teeth and mouth. I had a clean set of teeth when I left the office. Thank you.

Fantastic experience: Great experience. Was in pain and they worked quickly to get me relief. Highly recommended

Fantastic experience: Our family has with the Magnolia Dental for the past three years and we couldn’t be more pleased with the level of professionalism from each of their staff members.

Negative experience: While the dentist I worked with was fantastic, the office staff ruined my experience. I have only been a patient for a few months, but in this time I have spent close to $2000 between out of pocket costs and insurance. I had an appointment on 6/25 that I attempted to cancel on 6/24. On 6/25 I get a reminder of the appointment which I also replied to. The office staff person argued with me and claimed to have never received a timely cancelation request. I was charged a $75 fee. I explained the situation, but no concession was given. During my time as a patient I always paid on a timely basis, as a matter of fact, I had prepaid for upcoming dental work. I will miss working with my dentist, but I wouldn't step foot in this place again due to her very unprofessional attitude. I work in customer service and I would never treat a customer so poorly. Extremely disappointed!!

Fantastic experience: I went to Magnolia Dental due to concerns with a fractured tooth. They handled the situation with care and attention and provided me with immediate relief.

Fantastic experience: Staff are exceptionally friendly and supportive. I was able to get a same day appointment for a broken tooth.

Fantastic experience: Staff is always friendly and available. I have taken my kids here as well and have always had a great experience!!!

Fantastic experience: The staff is very friendly and makes every patient feel comfortable. I would recommend this dental practice to everyone.

Fantastic experience: I was looking for a dentist that was open on Saturdays and after work. I came across Magnolia Dental and they were 1st class from Dr. Crowl to all the staff. I recommend if need a dentist in Louisville go see them!!!

Negative experience: Cancelled my appointment at random, wanted me to pay a cancellation fee for said appointment, now is refusing to send my dental records to my new dentist office.

Negative experience: I wish I had read other patient reviews online before trying this office. I agree with what others have said about the outrageous quotes on dental work and unnecessary suggestions. When I made an appointment with another dental office to get a second opinion and requested my records it took a ridiculous amount of work to get my X-rays. When I had trouble using their secure platform to receive records I called their office and was blamed for the technical issues. They threatened to charge me $25 if they had to send the records again even though I wasn’t able to access them through their platform. If you want an office that clearly wants to make as much money as possible regardless of what you actually need done I suggest this office. If you would rather avoid the feeling of being in a car dealership with a shady salesman I suggest looking elsewhere.

Fantastic experience: Staff super friendly and informative. Evening and weekend appointments available. I highly recommend.

Negative experience: I would not recommend this dental office to anyone — especially those with dental anxiety or who rely on their insurance being clearly explained. I was told they accepted CareFirst, but no one ever clarified that they were out-of-network for my plan. After paying over $700 at the time of service, I later received a check from my insurance (with zero explanation) — and then got sent to collections while I was still trying to get answers. Now they’re demanding I pay a 30% collections fee on top of the original bill. On top of that, the clinical experience was terrible. The dentist I saw, Dr. Kyle, was incredibly slow and uncommunicative. I normally saw a different woman and was not told that I would be getting a new dentist. I was getting a crown prep and had a panic attack during the procedure — he kept saying "almost done" while continuing for another 30 minutes over and over, taking over 2.5 hours in total to prep. There was no support, no compassion, and no follow-up. I was given a wet paper towel once I said I felt like I wanted to stop the procedure and leave. I’ve since switched to The Tooth Cafe, and they’ve been incredible. If you’ve had trauma from a dentist before, they’ll treat you with the kindness and patience this place didn’t. I regret going to Magnolia and hope others avoid the same experience.

Fantastic experience: First day there, to get a chipped tooth fixed, I was in and out in ~30min. Fastest dental appointment ever!

Fantastic experience: The team at Magnolia Dental is truly amazing. They are very kind, attentive, and make me feel right at home. I would highly recommend them to anyone.

Fantastic experience: My first visit and they were ready. Everyone there has a friendly smile and moves through their responsibility with ease. They suggested several things I need to have done (have not seen a dentist in 3-4 years) I wanted it done in a different order than they recommended and it was no problem. Feel very comfortable and look forward to my next visit.

Positive experience: Genuinely good hearted people as part of the staff and everyone does great work. I would and have recommended them to others.

Negative experience: I had two fillings done at Magnolia Dental after switching to their practice. After a month, one was still hurting & was very sensitive. I assumed this was normal and part of the healing process. 5 weeks after having the filling placed, it fell out of my tooth. I have never had this happen. I was left in extreme pain with a large hole in my tooth’s structure. I called right at 8 am when they opened and was rudely told that they did not have any openings that day and that they couldn’t “just make an appointment.” They appear to be accommodating for urgent dental needs; however, that is sadly not the case. Thankfully another dental practice in the area was very compassionate and was able to get me in same day & correct Magnolia Dental’s subpar work. I strongly recommend looking elsewhere before choosing this practice.

Fantastic experience: The staff was wonderful. Very nice and a great experience not everyone loves the dentist but this office is amazing!!!

Fantastic experience: They are always careful and make sure they take care of all dental issues and try as hard as possible to make sure to let us know all the information up front including costs.

Fantastic experience: I switched to Magnolia Dental on Hurstbourne Lane due to insurance. I wish I had made the change before! The staff from the receptionist to the doctors are very pleasant. The office is clean and organized. My appointments start on time and I'm given plenty of notice via text that it is upcoming so I don't forget. They are super aware of my comfort during procedures as well. Insurance has made me switch dentists multiple times over the years. I hope to stick with Magnolia!

Negative experience: Absolutely do NOT recommend. Came down with an illness day of my appointment, decided to call in and reschedule to not spread anything. Was told sure no problem. 1 month later, 75$ bill in the mail for last minute cancellation. Called to explain and was told I should have came in, nothing they can do about it I now owe 75$. Find a dentist office where you don’t have to worry about getting sick from other patients, and one that cares more about you than your wallet.

Fantastic experience: Treats you with respect and courtesy. The staff is professional and doesn’t goof around, like some other practices do. We left our previous dentist practice bc of the lack of professionalism. Magnolia’s professionalism and kindness makes us feel very comfortable. They kept their appointment commitments and were even able to get my wife and I in for appointments close together which was very convenient and appreciated.

Negative experience: It isn’t really about the work itself, more the policies. I’m a stay at home mom with a toddler and I had to reschedule twice due to my toddler being sick with the flu and throwing up. Not once when I was on the phone did they tell me there would be a cancellation fee, and though when I called the office. I feel like that is something that should be told up front so you’re aware when you come in. Then on top of that when I left they wanted to charge me another 75.00 for my cleaning. No thank you. I won’t be coming back, nor will I recommend.

Negative experience: Went in to have a tooth checked, they took an xray which is paid for thru my insurance. And the Dentist then tapped on my tooth with an instrument to see if I had pain. I was in the chair all of 15 mins. And I was charged $86 for him to tap on my tooth??? I will not go back, I can see $35-40....but $86? If he would have told me what it was going to cost before tapping on my tooth I would have said NO!!!

Fantastic experience: Great first impression! Professional staff, love the Saturday hours. Found my new dentist!!!

Fantastic experience: I chose this dentist because of the great reviews. I’m terrified of dentists and dr Taylor was amazing, very patient with me and explained everything in a way that I understood. I was even given options which I appreciated. Everybody in the office was very nice and patient. Also Courtney was amazing with me!

Fantastic experience: Great experience. Great staff and practitioner. Many times my teeth are difficult to numb. They got it first try!! Very quick in and out.

Fantastic experience: I recommend this dental office based on my two visits here! I’ve had a cleaning and a filling done. They worked efficiently while providing quality care. Importantly- they caught dental issues and provided treatment when it was needed but didn’t push for unnecessary procedures as some dentists do. The staff was friendly and answered any questions I had. I also appreciate the follow-up emails on care after my appointments.

Fantastic experience: I love the staff at Magnolia Dental. They are all very pleasant and keep me calm during my appointments.

Fantastic experience: Very friendly, professional, and knowledgeable staff. I’m very glad that they are open later in the evening.

Negative experience: I had an appointment for early Monday Morning. I came down with the flu or covid on the Friday before. On Saturday, I knew I would be too ill to make my appointment for first thing on Monday. I googled Magnolia Dental and it said they were open on Saturday. I called them before their posted closing hours. I left a voicemail saying I was ill and would not make my appointment on Monday. Well beyond their 24 hour cutoff. On Monday morning they called me and said they got my voicemail and did I want to reschedule my appointment. I said I would call when I was feeling better. Several months later I get a bill in the mail for $178 dollars, for not one but two appointments. And they said I didn’t cancel in time and that I had to pay for the two appointments. I explained how on google is said that they were open and they said they were only open every other Saturday which is not reflected on google. And I asked what are you supposed to do if you’re sick and your appointment is for first thing Monday morning if no one is monitoring their VM or answering the phone on Saturday. They did not offer a solution. They have now turned me over to a collection agency and I will continue to refuse to pay. I did everything to follow their 24 hour cancellation policy and they are still trying to collect.

Fantastic experience: The office is great and all of the staff members are very kind. They went out of their way to make my 9-year-old feel comfortable when filling her first cavity. So far, appointments run on time, even when visiting later in the day.

Fantastic experience: Was able to get an appointment quickly and the service was great. Tooth was extracted without issue and was done in no time. Follow up care has been great as well

Negative experience: Do not go here, they care about the money not the customer. Called me today when I was at work just to make a threat that if I didn’t make a payment of $25 I would be sent to collections. I didn’t even know I owned $25. Was scheduled for Feb 17th, that got canceled today after paying the $25 and questioning them about the way they came at me. “Your appointment has been canceled for February 17th because we don’t longer have a good relationship “ They are not very good with the things they do here. Only reason I liked coming here was because they are opened every other Saturday. 1 customer in a review mentioned her crown came off after 2 years. I had 1 done here not too long ago that came off after 2 weeks. (My previous crown lasted 12 years) Had to come back a few times and even after having the crown redone I got tired of having to come back and just ended up with a crown that doesn’t feel right. Will most likely come off soon. They will rush the cleaning, cleaning is not very good. Money hungry.

Negative experience: It's definitely not somewhere i will go back to, the dentist couldn't tell me if I actually needed a root canal for sure or not. He switched up on if I should 3 times. They are waaaay too overpriced, I never felt pain until the dentist was done. I have been going to the dentist for 41 yrs of my life and never have I been shot with numbing liquid in 7 different places. My mouth was sore for weeks in every place he stuck that needle to be exact. The absolute worse dental experience I've ever had.

Fantastic experience: As a new patient, they make you feel very comfortable and I felt like they explained everything in detail. So far, nothing but good things to say.

Fantastic experience: This was my first visit to Magnolia Dental and the front desk was welcoming and helpful. I also had a cleaning and very much liked Sarah, the Hygienist. Dr. CROWL was professional, patient, knowledgeable, and detailed oriented.. He created an aggressive dental plan to fit my needs.

Fantastic experience: First visit was amazing. After a hellacious experience at another local dentist office (Middletown commons family dental) I needed a new dentist. After reading the amazing reviews I thought I’d try Magnolia Dental and So far I am more than impressed. I was cheerfully greeted and made to feel welcome immediately. The facility is beautiful and the staff was amazing, friendly and actually listened to my concerns and showed compassion. Dr Taylor was so kind and showed genuine care and took care of my needs immediately. I am so excited to have found my new Dentist.

Fantastic experience: Always a great experience here! Kind, compassionate and knowledgable staff who truly care about their patients. Highly recommend!

Negative experience: If you have a family, be aware that this place enforces a policy where they will only see couples during a single appointment, which feels extremely restrictive and inconvenient. Even more frustrating, if you have a child, you are required to schedule a separate appointment for them. So, for people with families, please reconsider your dentists before making an appointment!!!

Positive experience: Edit: I used to love Magnolia Dental but I recently needed to reschedule my 6 month cleaning due to conflicts with my work schedule and was told that to make any future appointments I had to pay a $75 deposit. I only ask to reschedule my appointment twice and I gave more than 24 hr notice, which I thought was the policy. So now I’m looking for a new dentist that is more understanding when schedule conflicts arise. I have been a patient with Magnolia Dental for about 2 years now and my experience has been pleasurable. The staff there are very friendly, welcoming, and comforting. They are also very personable. They greet me by first name when I come in. In addition, they are punctual and have you in and out in a timely manner. There are no long waiting times and they’ll have you back within a few minutes of arrival for your appointment. I’m so glad my friend recommended them to me.

Fantastic experience: I was seen very quickly for a cracked filling. They seen me and as the dentist who saw me first was leaving they put another dentist on my case as they didn't want two different dentists working on the same job. In 2 hours of nonstop work they had removed the filling and put on a temporary crown.

Fantastic experience: I like being able to make appointments for a certain time and not have to wait 20 min or so to go back unless there’s an emergency. They are punctual have a friendly staff and the latest technology that also helps shorten your appointment time. They also work with you financially and let you know upfront what your costs will be if you have to pay out of pocket.

Fantastic experience: I was able to get a new patient appointment the same week. Great customer service, very welcoming. The hygienist was very careful and gentle with the cleaning and the dentist was great.

Fantastic experience: This was the BEST dental experience I ever had. I have serious anxiety when dealing with dentists. I called Magnolia Dental for an emergency extraction because I was in so much pain and they scheduled me an appointment for the next day at opening. The front desk staff were friendly and compassionate. Dr. Taylor and his assistant were awesome at keeping me calm and did not judge me for needing them. The procedure was quick and painless. Though I had to pay out of pocket, the visit was affordable and well worth my money. I even ended up getting some of my money back. What a blessing! I just found my new dentist and I look forward to my next appointment. I highly recommend!!!

Fantastic experience: This was the best experience I ever had at a dentist. The wait wasn't long. Everyone was super friendly. The dental hygienist and dentist both made me feel at ease. I found my new place.

Negative experience: There was an issue with our insurance where on the dentist office side they could not see the correct start date. Even though both my employer and Anthrn shared screen shots of correct start date they would not accept. I had to pay full price of a comprehensive exam. I did because I knew it could be reran when the issue cleared, which was the very next day. The receptionist did not know anything about providing a decent customer experience. At all. When I called she told me o had to wait three weeks to get reimbursed because they wanted their money from Anthrn first. Simple minded. She had the authorization so why hold my money hostage. $399. Poor customer service. I know Nagnolia can meet payroll without holding my money for three weeks. Ridiculous. The person I spoke to could care less but they lost three customers that day.

Negative experience: This is NOT where you want to go for personal dental care. This is a corporation and it shows. I received a $75 charge as a “no show” even though I attempted to reschedule. They have a policy that if it’s under 24 hour notice, you get a no show charge. They also call and remind you in UNDER 24 hours on purpose. Basically it’s a trap in case something comes up and you need to reschedule. The person on the phone was also extremely rude. When I asked to reschedule she went straight to fees and didn’t even try to help or ask why. They do send you an option to confirm your appointment via BUT there isn’t a way to reschedule on that text. I also was out of the country for a funeral and I never even got these messages. In summary, this dentist doesn’t care about getting you into their office and taking care of your teeth. It’s a corporation and you’re a number. I would recommend other dental offices that don’t feel like a corporation.

Fantastic experience: New patient at Magnolia and the entire staff was very friendly and excellent at putting me at ease. Very organized and explained every procedure in advance.Very attractive and cheerful setting.

Negative experience: Review of Magnolia Dental Office I had a frustrating experience at Magnolia Dental Office. In 2021, I paid $2,500 cash for a root canal and crown. Initially, I missed an appointment due to COVID and I was also undergoing radiation for breast cancer so I was just drained. I had my root canal but need the crown placed but They wouldn’t see me until I paid for that missed appointment, $75. I paid that and we eventually got through that. Then I went in and got my crown placed. Fast forward to 2024, and my crown, which should have lasted in upwards of 10-12 years, broke clean off after only 2.5 years. Please note: I have a previous root canal and crown placed by a different dentist office that is still going strong after 12 years. When I called to discuss fixing it, they said they would help but required upfront payment for the office visit and X-rays, which felt very unprofessional due to the fact this was their work we were fixing. Additionally,from the beginning the front desk staff were not very hospitable, which added to my dissatisfaction. Overall, I cannot recommend Magnolia Dental Office based on my experience. If you read above I Did bring my account into good standing with the payment For the missed appointment or they wouldn’t have seen me at all to get my crown placed. They are money motivated. If I had not paid for the missed appointment, I wouldn’t have gotten my crown placed at all. They won’t see you if you owe anything. So for them to say that my account was not in good standing and my credit worthiness is in question is not true. when I had my crown placed I owed nothing. I paid what I owed in hard earned cash. Also 2 and a half years is not SEVERAL years.

Negative experience: Terrible, was unable to get X-Rays because the technician repeatedly making me gag until the point I was dry heaving and about to puke. I then asked for a cleaning with no X-Rays which they refused ( because they want to bill insurance and get all their money ). Then was greeted with a 75$ broken appointment bill because I didn’t want to puke on their floor. Lesson learned, if you go here keep trying the X-Rays until you get sick or you will get a bill. Called and spoke with Stephanie who said they were unable to work with me on this. Don’t waste your time.

Fantastic experience: Dr. Dennis and the hygienists are all fantastic! I have suffered from dental anxiety and everyone during my last few visits have been amazing and understanding in that. They take their time and check in on you frequently while working on you. Dr. Dennis is super kind and very efficient! I would recommend this office to anyone who has dental anxiety/fears they are fantastic!!

Fantastic experience: I am generally opposed to Dentists, but have been using Magnolia for about a year now to cover some major neglected work, and regular cleanings. Magnolia excels at customer service. They’re very good at communicating to their customers so that nothing is unexpected. The quality of the service has been excellent. I do feel like a valued customer and feel like I’m in control. That’s important to me.

Fantastic experience: I had a serve tooth ache and was able to get in same day. Dr. Dennis was awesome and very gentle. I had to have three teeth extracted and it went well. Everyone in the office was professional and concerned.

Fantastic experience: I am new to the Louisville area and when I needed a dentist fast due to a broken tooth, they were very accommodating. The entire staff was so nice and professional. The dentist and dental assistant were both amazing to me. They went above and beyond to make me comfortable during my procedure. I will continue to go here, and I would recommend to anyone.

Negative experience: Showed up for my scheduled appointment only to find out that it was somehow cancelled. I received a confirmation email that I had an appointment but nothing stating that it was cancelled. The woman that took my appointment seemed very bothered that she was answering the phone and the woman at the desk seemed even more bothered that I showed up. The staff is unprofessional and this would not be a business that I would support or trust to complete anything of significance.

Fantastic experience: Best TMJ specialist, most of my life I've always had been told get a mouth guard but no one ever took the time to actually take my TMJ seriously. This place and Dr Charles actually took the time and examined with xrays to pinpoint what is happening with my TMJ and started right away on treatment. Unfortunately, my TMJ has gone far beyond what he was able to provide but that doesn't mean he isn't willing to be support as I move on to recommended places he provided me. If it wasn't for Dr Charles, I don't know if anyone would have paid attention to my TMJ or know what to do. I've been so blessed and very grateful for him and his team. Highly recommend.

Negative experience: Bait and switch business practice, avoid. I went in 9/5/24 for tooth pain. I was advised I can receive a root canal for $1460 or have the tooth pulled for around $300. I asked multiple times if the total cost would just be $1460, they confirmed. After signing the tablet with medical lingo hiding the (not including restoration that I later find out) they completed a partial procedure and advised I'll need to come back next week to finish. I paid the $1460 at the front, after paying I was advised I'll need to come back a third time to pay an additional $1800 (not sure on exact number) for a crown. I mentioned I wasn't told anything about this previously and asked if I can just have the tooth removed, they can keep the payment for work done and minus the removal price from the $1400 I've paid. They advised they don't offer refunds and I would need to pay an additional $300 to have the tooth removed, on top of the $1400 for uncompleted work. They later called back to offer a "membership?" that would give me 20% off, taking my additional $1800 down. Highly suggest avoiding this business or if you do decide to go here ask for the full price of anything and fine tooth comb the 20 documents you sign. All that aside, the staff seemed nice all around and I'm not sure if this was their intent, but reading other 1 star reviews I think it's just a training practice. EDIT 9/11/24: I can't post a direct reply to their reply. I was 100% not made "very" aware of anything beyond the $1460 or I would have not agreed to it, if that was the case this wouldn't be an issue and I wouldn't be taking a $1400 loss... I even asked multiple times, the only time additional procedures were mentioned was after I had paid up front and I was informed that I'll need to come back a third time to pay an additional $1800. I'm willing to sign a release form if they would like to post the camera footage if available to backup anything that they're saying below. The assistant wasn't in the room when she brought the tablet in and we talked about pricing.

Negative experience: They did a great job of working me in on a Monday when I called on Saturday from the ER. I passed out from food poisoning and bashed my face in my bathroom floor so I had 3 teeth completely angled in and down. By the time I got in Monday my teeth were more in line but the dentist numbed me up really good pushed them Back into place and put a temporary braces piece on. Biggest problem I have is I am in tremendous pain from all of this and I called the office to see if they can call in a prescription and was told to take 3 ibuprofen/2 Tylenol. Look I get it, we are all scared of the pain pills abusers but have a heart! The ibu/Tylenol is not helping and I’m miserable. So great on the niceness of the dentist but if you have a procedure here just know good luck on your pain afterwards

Fantastic experience: Magnolia Dental was unlike any previous visit to the dentist. The dentist, assistant & staff were pitch perfect. They were highly competent, warm & very supportive. Even the architecture & interior design were set to reduce stress. Curved walls, colors, flow & smells worked n harmony down to the silk magnolias placed strategically. Bravo!

Fantastic experience: Very pleased! They got me an appointment quickly and Dr. Dennis was very nice. He gave me options and explained each one very well. Great experience!

Fantastic experience: Great experience! Had an emergency dental situation and was in a lot of pain. They were able to get me in, same day, and the issue was resolved in under an hour. Couldn’t be more satisfied.

Negative experience: Unbelievable Service and Ridiculous Cancellation Fees I had the most frustrating experience with Magnolia Dental that left me completely dissatisfied and furious. Here’s a breakdown of my ordeal: I had an appointment scheduled for 4 PM, but due to an unexpected work emergency (I work in IT and things can get hectic), I called about 4 hours in advance to reschedule. The receptionist informed me that rescheduling would incur a $75 same-day cancellation fee. Fine, I accepted that and moved the appointment to 7:30 PM. Then, at around 4 PM, I received a call informing me that I had another appointment at 5 PM. This was news to me, as I had only been aware of the 4 PM slot. With my schedule in disarray, it was too late for me to make the 5 PM appointment, and the receptionist insisted I would need to pay another $75 cancellation fee for this appointment as well. Now I was left with two appointments on two separate days, which was impractical given my schedule. After this mess, I chose to cancel both appointments. So, now I’m stuck with $150 in cancellation fees for a situation that was out of my control. Let’s be clear: I understand the need for policies, but this is ridiculous. I’ve never encountered such a rigid and unsympathetic approach to a first-time tardiness or rescheduling. Most places offer at least one rescheduling without imposing hefty fees. Magnolia Dental’s policies are draconian and their customer service is abysmal. I will never return to Magnolia Dental and would strongly advise anyone to think twice before booking an appointment here. The lack of flexibility and consideration for unexpected circumstances is unacceptable.

Fantastic experience: I had a great experience with Magnolia. They are very friendly and welcoming. I had a filling done recently that was painless and probably the fastest in about with high quality I have experienced in my years going to a dentist. Highly recommend them!

Fantastic experience: First visit to this establishment and I was super nervous! I am so glad I made the switch to Magnolia Dental! They have been none other than amazing and are super fast, efficient and are very up front with what to expect! Their staff is extremely nice and super patient. I had my five year old with me and they were super understanding and even including him showing him X-rays which he thought was fun!

Negative experience: My original appointment was canceled bc for some odd reason they didn't have anyone available to provide service. Then was supposed to have an appointment today but had to cancel bc LG&E needed to get in my backyard. Life happens sometimes so instead of working with me and reschedule my appointment they want to charge me a fee for not being able to make today's appointment. Then on top of that the dentist I was seeing evidently left. No communication from the office to inform me of this change. So, they would rather charge me a fee instead of keeping me as a client. THAT IS NOT A SMART BUSINESS PLAN. LOL Received my $75 fee the very next day, they must really need the money.

Negative experience: Best dentist I have ever been to! I get some major anxiety about dentist visits but my first cavity filling with them was so pleasant and easy and painless! Highly recommend!! *update* I ended up needing 2 crowns which cost $2000+ after insurance was exhausted. And 2 months later they are hurting again so I have to go find another dentist that will actually help me. Disappointed about all the money and time I wasted :(

Fantastic experience: Nothing but great things to say about Magnolia Dental. Staff were all so friendly and helpful. The dentist and his assistant explained every part of the process clearly and helped me feel at ease. I will be returning for future care!

Fantastic experience: As someone who dreaded (and avoided) going to the dentist for years, I can say I’ve found my people! While I still don’t enjoy going to the dentist, I don’t dread it any longer. There is no judgment by anyone in the office and they are always so welcoming. I would 100% recommend them to anyone.

Fantastic experience: Staff and Personnel were awesome!! I was greeted with smiles and compassion from two ladies at the front desk, Kelly & Stephani. Those two ladies and the Dental assistant went out of their way to make me feel comfortable. Dr Taylor did an amazing job extracting my tooth. I will definitely be back!

Negative experience: I'm disappointed for a few reasons: First of all, they sent me to collections over $25. I paid $50 for a missed appointment fee because I couldn't leave work, but then they charged a late fee on top of the missed appointment fee. Secondly I called to make an appointment recently and they said because I had been sent to collections they would not bill my insurance, I would have to fill out my own paperwork for insurance reimbursement and pay 100% up front. It's just policy, she said. I asked if that was legal to penalize people like that, especially over such a minimal sum. She said yes it was legal and there was nothing she could do (probably true but really bad customer experience). They lost my business over $25.

Negative experience: The staff at the front desk is hit or miss. Most are nice, but a few are horrible to deal with. Care from Dental Assistants is great, but I can't say the same for the Dentists. The lab they use to make crowns is horrific. I've had several crowns put on there and they've been nothing but a problem since day 1. Same with my bridge. I've had them adjusted multiple times, but my bite is still off. I got tired of continuously returning to had my bite adjusted and found a new Dentist that actually knows how to complete dental work the proper way. Also, don't even think about trying to cancel an appointment the morning of due to an emergency or being called into work. They don't care and will charge you $75. They won't send you an invoice for the $75, instead they'll call you a month or so later and threaten you with collections. I understand that they have a cancellation policy, but when you've ALWAYS kept your appointments and unfortunately have to cancel just one due to an emergency at work, they could care less. They however, can call you to cancel an appointment due to being overbooked or having a employee out. Do you research and stay away!

Fantastic experience: Dr. Crowl and his staff are amazing. Kelly was very helpful in scheduling my appointment at the last minute. Bree was very helpful and knowledgeable. Dr. Crowl is amazing, he made me feel at ease and very comfortable .I would highly recommend Magnolia Dental.

Fantastic experience: I have had a great experience at Magnolia Dental, I unfortunately had severe tooth pain on Friday night and they were able to get me in on Saturday morning. Everyone has been super friendly and helpful each time I've been in. I will definitely recommend them to my family and friends!

Fantastic experience: My daughter has been scared of the dentist since she was small and gave me such a hard time every time I had to take her to the dentist. This was our first visit to Magnolia. She came out smiling ear to ear and was so happy the whole way home saying how nice everyone was and that she is no longer scared to go to the dentist. She has a couple cavities she has to have filled and she is excited to come back. What a relief! Great job Magnolia!!!

Fantastic experience: I love this experience I had at this dentist. Magnolia dentist is an awesome place. Treat you with respect in everyone. It’s very nice and professional. higher recommended!

Fantastic experience: I am brand new to Louisville and have only been here a month. I called for help when a tooth went bad and was extremely painful. I was very anxious . . very. When I arrived the staff was just terrific - - Reception all the was to the Dentist. They were so caring and wonderful. They helped me out, and I felt like crying I was so relieved to have the pain gone. Thank you Magnolia ! Your new patient Bob

Fantastic experience: As a new patient, I had a great experience. When I first called to make an appointment, their next availability wasn’t until August! I asked if I could be put on a list for any cancellations. A week later, I received a call saying that they had an appointment for the next day. Everyone is really friendly, and the office was really clean.

Negative experience: Not even a patient. Called to schedule my husband as a new patient appointment, expectation was verbalized to have NPPW completed before appointment to keep appointment (no time frame given). Called 4/19 to schedule an appointment for 4/20 at 1pm. My husbands ONLY day “off” is Sunday. He cares for family and works obscene hours everyday…on top of being a husband. Life is CRAZY and CHAOTIC!! At 10:56am on 4/20, we get a text that says appointment was cancelled. To my understanding as long as it was completed BEFORE appointment, that was satisfactory. My husband calls 4/21 to try and reschedule, they informed him that with a no show he is now responsible to pay a deposit of $75. I’ve worked in every facet of the dental office for 13 years, I have NEVER been bound into an agreement that was NEVER stated before hand or signed in contract. The level of unprofessionalism with this office and team is why I’m writing this. I called to try and understand at what point we were in the wrong, she kept talking over me and stated that this was all of my responsibility and failing to adhere caused this. I called to speak to a manager/office administrator/owner/RD…come to my surprise I was advised that they had NONE!! Stated the one doctor is it ALL, maybe that’s why your team is unhinged and shows no respect to your community of potential patients.