Smileville Family Dental - Alexandria
Information about Smileville Family Dental - Alexandria
22310, Alexandria
Opening hours
- sunday: (closed)
- monday: 7:30-16:30
- tuesday: 7:30-16:30
- wednesday: 7:30-16:30
- thursday: 7:30-16:30
- friday: 7:30-15:30
- saturday: 7:30-13h
Thank you for visiting Smileville Family Dental online! Dr. Mina Dadkhah, Dr. Alireza Sharafi, and Dr. Thomas H. Lino are honored to offer comprehensive family dental care for patients of all ages. We invite you to browse through our services to see what we offer and to contact our dental office to schedule an appointment with our dentists.
Our comment from Best Dentists Club about Smileville Family Dental - Alexandria:
Smileville Family Dental, located in Alexandria, is a highly recommended dental practice known for its exceptional care and friendly environment. With a team that includes Dr. Sharafi and Dr. Mina, patients can expect professional, thorough, and compassionate treatment.
The following are some highlights from customer experiences:
- Empathetic Care: Many patients have expressed gratitude for the understanding and supportive nature of the staff, particularly during stressful appointments.
- Kid-Friendly Atmosphere: The practice is especially praised for its accommodating and engaging environment for children, making dental visits enjoyable.
- Skilled Professionals: Reviews frequently mention the expertise and skill of the dentists and hygienists, who are dedicated to patient comfort and satisfaction.
- Clean and Modern Facility: The cleanliness and organization of the office contribute to a welcoming atmosphere, enhancing patient comfort.
- Comprehensive Education: The staff takes the time to explain procedures and treatment options in detail, ensuring patients feel well-informed.
Overall, Smileville Family Dental has created a reputation for providing excellent dental care to both adults and children in a friendly and welcoming environment.
Services and Treatments
Smileville Family Dental - Alexandria: Reviews
Fantastic experience: I have gone to Smileville for my daughter and also for myself for years. I always see Dr. Sharafi because he is a good dentist. The last time I went, I was upset over a few personal things, and he was concerned and genuinely empathetic. He treated me like a friend first and then a dentist. For this reason, I highly recommend Dr. Sharafi. I have always been treated professionally by all of the staff at Smileville as well, and so has my daughter. I personally have not seen another dentist here, so I am not trying to compare or anything (everyone has always been great with my daughter). Thank you
Hi, Ivey. Thank you so much for leaving us a stellar review!
Fantastic experience: The team is incredibly friendly and truly exceptional at what they do. I highly recommend them to everyone!
Hi, Alex. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: We’ve been coming to Smileville Family Dental in Alexandria for the past two years for both of our kids, and we’ve always had a great experience. The office is clean, the staff is friendly, and the service is excellent. Highly recommend for families!
Hi, Fnu. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: Dr. Dadkhah did a phenomenal job caring for our small child. She was patient, detailed, and attentive throughout multiple treatments. I can’t recommend her highly enough!
Hi, Christine. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: Damon, my dental hygienist, and Dr. Sharafi are highly professional and thorough. My family and I trust their care completely. I strongly recommend Smileville Alexandria for exceptional dental care.
Hi, Olana. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: Dr. V provided the response to a question I had about a tooth. She explained my tooth situation and it made perfect sense. Thank you Dr. V for your support. Keitha V.
Hi, Keitha. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: Friendly staffs and clean environment. I’ll always go there with my family. Took my daughter for her first appointment and she loved it. They carefully took their time to make sure she got all the needed treatment. Well received with excellent care. It’ll now be my dental home for myself & family.
Hi, Emmanuel. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: The facility is super nice. The people are kind and accommodating. I went in for an initial patient appointment and cleaning. They mentioned a cavity forming in an existing filling and offered then and there to fix it. Took 10 minutes for the repair tops. I didn’t feel judged or looked down on, and will for sure be back again in 6 months.
Hi, Janis. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: I had a great experience at Smileville! The staff is friendly and professional, and the office is clean and welcoming. Dr. Sharafi made me feel comfortable and explained everything clearly. Highly recommend Smileville for anyone looking for quality dental care!
Hi, Kat. Thank you so much for leaving us a stellar review!
Fantastic experience: I had my child dental surgery this morning I really admired and appreciate the whole team, the way they treated my child and us, is an example of excellent customer service and professionalism. I really wanna my special gratitude and thanks to Dr, Mina to do the procedure as her on Child. Hats off !!!
Hi, Muhammad. Your feedback is highly appreciated. Thank you for the review!
Negative experience: Staff was not very friendly this time. No longer take Tricare insurance - disappointed in the lack of support for military families.
Fantastic experience: My son had a appointment this past Friday with dr Mina how grateful we are she’s the best she is excellent love her very much we are lucky to her the stuff are the best office is so clean you want have a good clean and excellent dentist she’s the one again we are very grateful .⭐️⭐️⭐️⭐️⭐️
Hi, Roida. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: I have been going to Smileville for over 10 years, Dr. Sharafi, hygienist and staff are very knowledgeable, professional and friendly. Would highly recommend their services to anyone.
Hi, Ezzat. Thank you so much for leaving us a stellar review!
Fantastic experience: My daughter was really scared before coming into this clinic. She really enjoyed the visit, the doctor and her prize after
Hi, Lil. Your feedback is highly appreciated. Thank you for the review!
Positive experience: I saw Dr. Sharafi and he was great. He introduced himself and explained my dental care. However I was disappointed in the staff as far as introducing themselves and explaining what they were doing. I had someone do my xray that never introduced herself as well as someone come in and do the cleaning that did not say not 1 word. Very disappointed in that since it makes a big difference. I already felt nervous and it would’ve been nice to have them make it more comfortable.
Fantastic experience: Extremely clean, organized, and professional dental practice. 10/10!
Hi, Stephanie. Thank you so much for leaving us a stellar review!
Fantastic experience: My experience was great. The Doctor and Assistant Damon was exceptional. I’m like a fearful kid going to the dentist, and I’m a super senior. They calmed my fear and made it a pleasant experience.I highly recommend Smileville.
Hi, Gladys. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: Grant and Dr V were great. They took care of me and showed they care. I’m very happy my cousin and her family referred me to this practice!
Hi, Nena. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: Great experience each time with very friendly staff! They are wonderful with kids and have a fun environment to make them feel welcome.
Hi, Rita. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: I love Smileville ! They provide out standing work. I am very particular about my teeth. They always do a perfect job and exceed my expectations. Dr Sharafi is absolutely amazing and very good at what he does. He also takes time to listen to me and my needs. He always attends to my needs. I live so far, but I will drive from Maryland to Virginia to receive the excellent service they offer. I have been going to them for years and I always drive 1 hr to go there. Love you guys. Keep up the good work. My kids all go there now and they receive excellent service. The staff treat us like family. Everyone is so kind and professional.
Hi, Terry. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: I had my first appointment and I am looking for forward for DC in a weeks. The dental hygienist who helped me ( I think his name was Damien ) sorry if I miss spelled the name. He was honest and professional. They let me ask questions and some of my questions were puzzling given my experience somewhere else. They were nice enough to explain to me what I needed and I appreciate their professionalism.
Hi, Tea. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: They are the best!!! They were so kind and patience with my baby girl ayanna:) i appreciate the service i received today! Will/would recommend to others!
Hi, Jasmine. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: Dr. Sharafi and his staff have been seeing and treating me and my family for more than 10 years and they are amazing. They are fast to attend you and very friendly.
Hi, Evelyn. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: I highly recommend Smileville for dental care. Dr. Sharafi and his team provide excellent care for my teeth in a clean, professional environment. I have not been living in the Alexandria area for the past two years, but return to Smileville at least every six months because I trust them.
Hi, Di. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: Mrs Cynthia helped allot clean my special kid teeth i really appreciated she is the best
Hi, Adzoyo. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: Me and my family have been going to Smileville for several years now and they have never disappointed. The staff is pleasant and professional. Dr. Mina and her staff are extremely helpful and always make me and my family very comfortable when it’s times for routine visits.
Hi, Lo. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: The staff were so helpful,always making you feel good and answered all our questions.
Hi, Juana. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: Very very clean! Everyone we encountered was incredibly nice! My son is 5 and was very comfortable the whole time.
Hi, Mandy. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: Thank you so very much for explaining everything to me!! This made me feel at ease! Again thank you for your caring and expertise!!!
Hi, Carol. Thank you so much for leaving us a stellar review!
Fantastic experience: I had a great experience at Smileville Family Dental. Mr. Damon was the dental hygienist who helped me and he was absolutely amazing. He was very professional and truly caring throughout the entire process. Dr. Sharafi was very professional and kind. I am grateful that he took the time to explain everything to me. Thank you for the great first experience! I highly recommend Smileville Family Dental!
Hi, Paula. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: Amazing dental practice. They are so kind and understanding to my special needs son. We searched for years for a practice with admitting privileges that can perform work in the hospital if needed--until we finally found Smileville.
Hi, Thomas. Thanks for taking the time to share your positive experience. We truly appreciate it!
Positive experience: Generally great experience, but the non-negotiable $75 fee for missed appointments without rescheduling within 48 hours is quite off-putting. Regardless of circumstance or the amount of control one has over an emergency or other mitigating situation, smileville will unflinchingly extract their financial penalty from you. This punishment mindset regarding missed appointments, as opposed to incentivizing repeatedly making appointments on time, is an old fashioned and starkly authoritarian method of dealing with the issue. Further impoverishing people who miss appointments is very customer unfriendly. Otherwise the staff, dental techs, and dentists here are fantastic.
Fantastic experience: The staff demonstrate a high level of professionalism and are consistently supportive and attentive to our needs.
Hi, Noems. Thank you so much for leaving us a stellar review!
Fantastic experience: "Amazing Experience!" I recently visited Smileville Family Dental for a routine checkup, and I couldn't be more pleased with my experience. From the moment I walked in, the staff made me feel welcome and comfortable. The office is clean, modern, and well-organized, which instantly put me at ease. Dr. Sharafi was incredibly professional, friendly, and thorough. They took the time to explain everything in detail and answered all of my questions with patience. I felt completely informed and confident about the treatment options. The procedure itself was quick and painless, and I left feeling great! I highly recommend Dr. Sharafi and his team for anyone looking for a trustworthy, caring, and skilled dentist. It’s not often you can say you look forward to your next dentist appointment, but I definitely do now!
Hi, Georgi. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: Great experience. Damian was the hygienist and he was professional and pleasant to work with.
Hi, Denise. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: A great practice with great people! Everyone, from the front desk to the dental assistants to the dentists, is extremely friendly and professional. And love their new location!
Hi, Dave. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: It’s always great experience! What stood out to me is their hours, service, or team? Excellent all around.
Hi, Belean. Thank you so much for leaving us a stellar review!
Fantastic experience: Everyone in the office is so nice. One is very accommodating super friendly staff is amazing a great place to be
Hi, Elton. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: Second visit to smileville for the entire family and it was great! They saw us on time and was able to juggle all of us with no extra wait time in between. Just in time to get back to school too. Very friendly staff and doctors. Highly recommend especially those looking for gentle cleaning.
Hi, Elbert. Thanks for taking the time to share your positive experience. We truly appreciate it!
Negative experience: Make sure you verify with your insurance company what is covered each time you go and don’t rely on the front staff to do it! They told us certain procedures were covered prior to our arrival. Once the procedure was finished and As we left that day nothing was said about any amount due just a goodbye. . A few weeks later we received a very high bill. I called and tried to get the office manager on the phone but had a very difficult time. This was no doubt human error on their end. The front staff then began telling me each time I tried to call and make an appointment that until the bill was paid my children would not be able to get their cleanings. I kept asking for the office manager or Doctor to call. Each time I was told they were either busy or out of town. As the weeks turned into months it became clear they wanted money and that’s all they cared about. I am genuinely floored by the way this was handled and the way my family was treated.
Fantastic experience: This place is absolutely amazing! The office staff, both front and back, made us feel so welcomed! They are kind and helpful. There is the most amazing sensory water wall in the treatment area that we were in that provides colorful, flowing bubbles and soothing water sounds! We loved this place!
Hi, B. Thank you so much for leaving us a stellar review!
Fantastic experience: Was there for a second opinion on a needed implant. Dentist really showed me what was happening and provided ALL the options.
Hi, O. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: My kiddo isn’t the biggest fan of going to the dentist. No tears or screaming. The staff were very patient and friendly with both of us. I’m very happy and will be returning for his next follow up :)
Hi, Sarah. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: I have always been very pleased with my own service. I must pay as you go customer. I was especially happy a year ago when I brought my granddaughter in for a visit. I had never seen their pediatric section, but it is a wonderful office for children as well
Hi, Michael. We are thrilled to learn that you had a positive experience with us!
Positive experience: Smileville used to be great but once they got a bigger office things are not like they used to be. Both my kids go there and the two last times we went I noticed a big difference. They seemed very disorganized in terms of their administrative staff. Last time that I went there two weeks ago we literally spend two hours there and my kids just needed cleaning and X-rays. Before it used to take 30 mins max each appointment. I just think the practice is too large now and they are not organized like they used to be.
Fantastic experience: Our 4yo son enjoyed going to Smileville. He loved choosing cotton candy flavor toothpaste and watching Bluey while cleaning. Friendly and professional staffs.
Hi, Bruce. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: I have been a patient at Smileville for 15 years. I have have been very pleased with Dr. Sharafi’s knowledge of dentistry, his professionalism, and his patience in answering questions about good dental care. His staff is very courteous and helpful, as well. If you’re looking for an excellent dentistry practice, Smileville is it!
Hi, Hilaire. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: Amazing. Excellent dental services (latest equipment, trustworthy expertise, professional) AND great customer service (scheduling is easy, staff are sweet to the kids, etc.).
Hi, Diana. Thank you so much for leaving us a stellar review!
Fantastic experience: Dr.Dadkhah is a miracle worker pediatric dentist. She is knowledgeable and friendly. She skillfully treated my son who had been suggested a very invasive plan of treatment by another dentist. Dr.Dadkhah did the filling and sdf quickly and beautifullly. Thank you
Hi, Sarah. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: I’ve been a patient of Dr. Sharafi for 10+ years. Despite moving away from the area, I continue to use his services for my dental needs. I appreciate his honesty and conservative approach. He will never recommend anything that is not absolutely medically necessary. He called me on a Saturday to give me an update on my condition, having consulted with another provider about it. The new office is nice and the staff are professional. I will continue using Dr. Sharafi’s services for as long as he practices.
Hi, L. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: My visit was excellent. The staff and doctors are very professional and courteous. I was given a detailed explanation of my dental condition.
Hi, Linda. Thank you so much for leaving us a stellar review!
Fantastic experience: I chose Smileville Family Dental for my son who has many disorders which were the most challenging task for his dental needs. Smileville is recommended.
Hi, Frank. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: It is very simple. If you have a child, Dr. Mina should be there dentist. My children have been going to Dr. Mina for over 15 years, and she is awesome. She is gentle and kind and excellent at what she does. She is thorough and diligent in her care. I have no hesitation in recommending this practice for everyone.
Hi, Kevin. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: Outstanding comprehensive care. I moved away from Northern VA and after bouncing around to a couple of local dentist, I made the decision to come back to Smileville for my dental care - It's worth the drive!
Hi, Peter. Thank you so much for leaving us a stellar review!
Fantastic experience: Went to Smileville today and after searching all over for a good honest dentist, I think i finally found the one! First of all, Damon, the hygienist I had, was the best hygienist I’ve ever had. He was thorough, gentle, and didn’t drown me with water like other hygienists do now. In fact he barely used water at all which was great. Dr Sharafi did a great job and even filled my cavities quickly after my exam. I look forward to coming back again in 6 months.
Hi, Mac. Thank you so much for leaving us a stellar review!
Fantastic experience: This office is truly exceptional. We’ve shopped around for dental offices and so happy we came across this one! They make my daughters feel at ease who are generally anxious with doctors. Every one is so attentive, patient and open to listen to concerns. I never felt rushed or dismissed. Thank you to the Smileville team!
Hi, Cindy. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: Didn’t have to wait much at all. The place is a well-oiled machine — very smooth transition and I felt no time was wasted. The doctors and assistant are friendly, courteous and professional. Great service!
Hi, Ming. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: Great place. My wife and I have been going to years. Very attentive and thorough. My dental hygienist was exceptionally skilled. And my dentist showed great teamwork with an implant specialist he recommended to get me two implants that were particularly difficult to achieve. A-plus.
Hi, Jim. Thank you so much for leaving us a stellar review!
Fantastic experience: "Thank you, Dr. Sharafi, for your exceptional care! The service was professional, friendly, and attentive. The clinic is modern, clean, and comfortable, and you ensured I felt at ease throughout. Highly recommend!
Hi, Rahel. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: I have been coming here for several years now, my wife has been coming here for longer. This office comes highly recommended, the dental technicians are great at their job and super friendly. The office staff communicate very well and the billing has never been an issue. Overall a wonderful dental operation.
Hi, Evan. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: I have been taking my kids to Smileville for over 10 years now and I love it. My husband and I also transfer for over 5 years now.
Hi, Mennetta. Thank you so much for leaving us a stellar review!
Fantastic experience: I have been getting an excellent service ever-since I enrolled my name in the SmileVille dental clinic. Also, my son and his family are getting the same type of excellent service from his office. Dr. Sharafi is an excellent well behaved honest dentist. He works very hard. Coincidentally, he is cleaning my teeth all the time in absence of his hygienists. I have TMJ as well as I am an old chronic heart patient. Because of that he has been taking extra care of me. I wish him and all of his staff the very best! Happy New Year! A Hakim Khandoker
Hi, Hakim. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: My sixteen year old son and I got our teeth cleaned this afternoon @ Smileville Family Dental. They have some Saturday appointment slots which suits our schedule well. The care is kind and compassionate, thorough, and skilled.
Hi, Nona. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: We love Dr. Mina and make the perilous drive through Springfield to see her. She is calm, kind, adept, trustworthy, intelligent and wonderful with my kids!
Hi, Adrienne. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: Satisfied the moment i entered until the moment i exited, friendly staff very professional clean and very fast service, 10/10 all around, thats why I've been coming here for many years and i will continue to come here for many more.
Hi, Julio. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: Both the dental hygienist and dentist were great! Very kind and easy to talk to. Would recommend!
Hi, Megan. Thank you so much for leaving us a stellar review!
Fantastic experience: I’ve had an exceptional experience at Smileville. We had a mix up with first appointment and I didn’t have the highest expectations, but service has been excellent. I have sensitive gums and teeth and have had the gentlest cleanings here. Very happy to be a patient almost two years later.
Hi, Kristen. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: I recently switched dentists for my entire family as we were not happy with our old dentist. This office has been amazing! They are so professional and accommodating! Dr Sharafi did some orthodontics work for me and my son and it was the most comfortable appointment we have ever had. Felt no pain at all and the final result was great.
Hi, Renata. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: Hands down, the greatest staff ever; from the moment we walk in, to the moment we walk out. My daughter is on the spectrum and that means sometimes medical appointments can be tough. I'm so grateful that we gave these guys a college try, because I couldn't have hoped for a better experience. Everyone at the office is always so amazing and accommodating of her needs. They make sure that every visit is smooth, even if it can't be completed in its entirety....and that means the absolute world to us. It's always a great day at the dentist if everyone walk out the door without any traumatic experiences lololol. If you are looking for a great pediatric dentist - Smileville Family Dental is the way to go.
Hi, Desiree. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: An exceptional and outstanding practice. The advice and care given during my sister's visit was Well worth the time.
Hi, Gene. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: What a great office and dentist! I was greeted courteously, taken back on time, listened to, cared for by staff and Dr. Sharafi feeling they all had my best interests at heart the whole time. The doctor addressed my dental issues the way I do-- prioritizing needs while making sure we didn't break the bank. The staff is friendly and capable. Can't recommend highly enough!
Hi, Barbara. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: First time dental appt for my toddler, and everything went well. Good customer service, the appt was quick, the doctor was very sympathetic with my kid. Great service!!
Hi, Ana. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: Dr. Mina and Dr. Sharafi have been our family’s dentists for years! From when my daughter was two to now, at 12, their team has gone above and beyond to make sure we have a fantastic experience at Smileville. The teeth cleanings and exams are super thorough, and they always answer all our questions. About six months ago, I needed a crown, and Dr. Sharafi is a perfectionist! He took his time preparing my tooth and made a crown that matches the shade of my other teeth so well, no one could tell it was a crown. From the moment we check in to the time we leave, the experience is always pleasant. The staff is friendly, caring, helpful, and communicative. I highly recommend Dr. Mina and Dr. Sharafi!
Hi, Yenifer. Thank you so much for leaving us a stellar review!
Fantastic experience: Great service, clean atmosphere, friendly staff, doctors with gentle hands causing no pain. My entire family goes to the practice. Highly recommended.
Hi, Luis. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: As a senior citizen, I have been a patient of the Smileville dental practice for over ten years. Today I was seen on an emergency basis for pain in a capped tooth. I have appreciated the professionalism and expertise of the practice in meeting the various needs of the patients.
Hi, Douglas. Thank you so much for leaving us a stellar review!
Fantastic experience: We’ve been coming here for three years, and every visit has been wonderful. The staff are warm, welcoming, and highly trained to work with children. The inviting entrance and playful decorations make it a comforting environment for kids. It’s truly a great place for pediatric dental care!
Hi, Hadil. We appreciate the kind words and are glad we could provide you with a positive experience!
Negative experience: Very upsetting experience at my son's first ever dentist visit with an unprofessional dental hygienist. My family was recommended to Smileville Dentistry by TPG Pediatrics upstairs in the same building. Our pediatrician mentioned that this dentistry would be a great take place to take my 5 year old son who has sensory sensitivity. On his first visit ever to the dentist, my son was scared. Unlike the dentist's, he is not afraid of going to the doctor's. I know after exposure to what a dentist visit is like vs. his preconceived notions, my son will be fine. We chose Smileville because of its child friendly environment and our pediatrician's recommendation. However, the dental hygienist who treated my son was both judgmental in her assessments of my son and inappropriate. Upon entering the room and seeing my scared son, the dental hygienist did absolutely nothing to try make my son better. She sat down and started talking about him clearly assuming there's something developmentally or mentally wrong with him. There isn't. After asking me what medical condition my son has, I said none except that he has sensory sensitivity. The dental hygienist then asked me the same question, with an expression that she did not believe me. After repeating myself and growing concerned something is wrong with my child because he is scared, I asked the dental hygienist if being scared at their first dentist appointment is atypical behavior for a 5 year old. She told me this is, that being scared at his age is atypical, that kids his age should be able to tolerate a cleaning and x-rays. The part where the dental hygienist crossed the line was when she said this could be a symptom of a developmental or mental disorder or trauma. This alarmed me because my son hasn't been traumatized, why would she make such an assumption because of him being scared at his first dentist visit? By her taking that position of authority, I assumed I was speaking to the dentist. It wasn't until after I left that I realized I spoke to the hygienist, not the dentist, and it was inappropriate for her to assume my son has a disability, give medical advice to seek help from an occupational therapist, and dismiss us without consulting the dentist. What upsets me most about the visit is that my son at 5 years old understood what she was saying about him, and became even more upset that he got up to leave the room. I will be filing a formal complaint.
Negative experience: I scheduled an appointment with this office for my child. We were the only black family there at the time. There were three families ahead of us and five families that came in after us. As I sat waiting in the waiting room, I watched them call every family to the back that came in before and after us. I went to the front desk to inquire about the wait. They stated that we had to wait on a treatment room. It’s confusing as to why they had a treatment room available for everyone expect for us. I left without my child being seen because I refuse to spend my money at a place that treat patients like this.
Negative experience: UPDATE: The Office Manager, Erum, called the next day to offer her apology and understanding & also explained to me why I did not see the dentist I requested. She empathized with me and said she could understand my frustration as it relates to being a mom and expecting one thing and receiving something else. Her calling made me feel welcoming, and it was nice to be offered an apology. Every time my kids go to this office, they end up seeing a different dentist. Specifically, my son was getting some work done to his teeth that required us to visit 4 different times for this work. The 1st two times, he saw the same dentist, but the 3rd time was a surprise amongst our arrival that the dentist we had been seeing was out today. I asked why no one called to notify me, but no real explanation was given. So, I had to explain all over again what was going on, and the dentist that did the work was on a completely different page from what I was last told he would be getting done that day. So a month later, specifically a week before Sept 20, We went back for the 4th time to get the final work done and seen ANOTHER Dr. Well, I made up my mind then to request/See this Dr. From now on, which the dentist knew my decision and was okay with that. She even made the statement how she can imagine that sticking to one dentist may be more helpful. Fast forward to Sept. 20th. Before making this appointment, I SPECIFICALLY ASKED for the same Dentist that my child last seen. They said okay, they booked my kids appointment FOR THAT DR. I ALSO MENTIONED TO THEM, if she happens to not be here that day, please let me know. They said okay. Well, I go to the Appointment Sept. 20, check my kids in and she said thank you, You may have a seat. She then calls me back to the counter, 2mins later to say, "I see here you requested a specific dentist and I wanted to inform you that she's out today. She had an last min. Emergency " same thing they told me about the 1st dentist during our 3rd visit. So this time I asked, Why didn't anyone notify me ahead of time.? She didn't have an answer. So I checked my kids or of school, expecting to see a certain dentist only to GET THERE then become aware that she's not there. BUT IF THE TABLES WERE TURNED, and I canceled 15 mins before my appointment in sure they would still charge my Account for the $75 cancelation fee. But what's the difference?? Isn't this the same thing the dentist did to my kids.!! Someone should've respected me enough as a patient and working mom of school aged kids to notify me BEFORE MY ARRIVAL.!!
Fantastic experience: My children were well taken care of by Dr. Kim. The staff were very welcoming and helpful. I definitely satisfied that my children are patients at this practice.
Hi, Georgia. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: My 8 year old son required surgery under anesthesia today and the staff was amazing. They were so supportive and addressed all our concerns. They really did everything they could to make the experience more enjoyable. Highly recommend Dr.Dadkah and the surgical coordinator at Smileville.
Hi, Vachon. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: Took our daughter here for her very first dentist appointment. Maybe it's because I just haven't been to a pediatric dentist office before, but even so - this place seemed special! You can just tell when some people care, and some don't. Everyone we came across was super friendly, very patient with our daughter, and you can tell they're very experienced because they have every trick in the book to make your kid feel comfortable! Fun waiting area, TV's up above for the kids for needed distractions, they play your video of choice if requested, etc. I liked it so much I signed up for my adult cleanings here (they serve all ages in the family)!
Hi, Mathew. We are thrilled to learn that you had a positive experience with us!
Negative experience: The front desk staff are unprofessional and rude. They gave us some serious attitude the entire time and I prefer not to work through them. They also charge $25 to send your medical records to any specialist which I think is unfair to charge money for your own medical records. Seriously debating coming back here. Not the best experience.
Fantastic experience: I have had very negative experiences in the past with dentists, so I was very anxious when I had to find a new one - and in fact had put it off for years. My mother in law went to Smileville and told me I just had to try it and she was 100% right! Everyone is so friendly, they go out of their way to make you both physically and emotionally comfortable, and their office is absolutely state of the art! Our entire family is switching to this practice and I will be recommending them to anyone who will listen!
Hi, Susan. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: Always a great experience, front desk is helpful, the office is bright and welcoming, there is a separate treatment area for kids that is more colorful and vibrant to make them feel relaxed and entertained, the technicians are patient and the cleaning goes quickly. Highly recommend
Hi, Deb. Your feedback is highly appreciated. Thank you for the review!
Negative experience: I am not thrilled by my experience. I had previously posted that I'd rate the doc a 5 and the office staff in the front 3. I have a cavity. They found it 2 cleanings ago and said they would communicate with me regarding an action. They didn't so I figured it was ok. Just found out it wasn't ok and I had to pay $160 to see a specialist to ensure I didn't need a root canal before they filled. So I went to the specialist they asked me to see 3 days later. After paying and visiting the specialist and getting an all clear the doctor at Smileville called and said even though the specialist said all is well, they won't do the filling and my only option is to 1: let my tooth rot in my mouth 2: have it removed somewhere else. So now I saw a specialist for nothing AND I get an extraction. So not thrilled that this experience. They just don't have it together.
Fantastic experience: Great experience and highly professional. Being raised by a Dentist, I have high expectations and standards for my Dental care. This practice met all my expectations and exceeded a few. I think I found my new Dental home.
Hi, Akosua. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: Smileville is great. Today, I met with Grant (who is new) is fantastic: fast, thorough, friendly, and efficient, taking X-rays and cleaning. Also, Dr. Sharafi was (as usual) a perfect dentist.
Hi, James. Thank you so much for leaving us a stellar review!
Fantastic experience: Dr. Mina and her staff have cared for my family's dental needs for twelve years! Their professionalism, cleanness, and consistent care throughout the years are excellent. The new facility has the latest equipment that matches super caring staff from the front desk to dental professionals! Thank you for your extraordinary service!!!!
Hi, Nebiyou. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: It was an excellent service , dint get the names of those that helped my son but they all did a great job starting from the people at the check in to the nurses and the dentist.
Hi, Chinelo. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: Today, Cynthia did a great job cleaning my daughter’s teeth without causing any pain whatsoever. She was extremely careful and sweet. Dr. Kim was equally impressive, providing high quality care.
Hi, The. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: It was another wonderful visit for our family. The staff was friendly and professional. We can't wait to come back next week for our daughter's appointment!
Hi, Mr.. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: I’ve been going to Smileville for close to thirteen years and am always happy with the care received. After 21 years of having different dentists for every visit (military) my dental ‘situation’ wasn’t the best and, I had (have) major anxiety when it comes to the drill! Dr Sharafi and team provide truly patient-centered care, tailored to the ‘unique’ needs of the patient. Even throughout COVID, I could always count on being able to receive care at Smileville! Im not the only one in the family who goes to Smileville though. We started our kids there about 14 yrs ago as well. My youngest was very afraid of the dentist after having a pretty traumatic experience at age 8 with a now-retired, pediatric dentist formerly in Springfield. We started her at Smileville with ‘Dr. Mina’ who totally changed her perspective to positive when it came to going to the dentist. :-) My older daughter, and even my husband, also happily receive care at Smileville. We are totally grateful for the care our family receives at Smileville! Thank you for the opportunity to comment!
Hi, Dshop. Thank you so much for leaving us a stellar review!
Fantastic experience: My dentist is very gentle and kind.He cares about his patients and seems to be very skilled. The office is attractive, easy to find and immaculate.
Hi, Janet. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: The reception and checkout staff were extremely pleasant and knowledgeable. My dental assistant Tran was wonderful and explained each procedural step. The dentist was attentive and explained the plan thoroughly. It made a world of difference in my comfort level and I feel l'm in good hands moving forward.
Hi, Senettie. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: We had such a great experience! Took my 5 year old for a filing. The Dentist is very detailed in her examination. She also explained everything she was going to do . Staff was Very kind and patient With him. Thanks again!
Hi, Miriam. Thanks for taking the time to share your positive experience. We truly appreciate it!
Fantastic experience: The dental hygienist was amazing with my 4 year old and 19 month old. It was their first trip to the dentist, she was so kind and patient with my 4 year old who asked sooo many questions! Both kids happily had their teeth cleaned! They clearly felt her teeth warmth and felt safe. Great first experience!
Hi, Rebecca. We are thrilled to learn that you had a positive experience with us!
Fantastic experience: This place is amazing. From entering to leaving the building everyone is sweet and helpful. I love coming here and will always pick this amazing dentistry for both me and my kids.
Hi, Miriam. Your feedback is highly appreciated. Thank you for the review!
Fantastic experience: A big thank you to Dr Sharafi and his wonderful staff always so professional and friendly. They really make you feel comfortable and take good care of you, from the moment you walk into their office and until you leave. Thank you and wanted to wish you and your staff happy holidays.
Fantastic experience: Today was my first time at this office and it was great!! All the staff members, were very nice polite and professional! Looking forward to going back for my 6month visit.
Hi, Brandon. We appreciate the kind words and are glad we could provide you with a positive experience!
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