Great Expressions Dental Centers - Kennesaw

Negative experience: NOVEMBER 2025 UPDATE: I should have known that it was time to change my dentist office when after Dr Andu left and I kept getting a different dentist every time I came for my 6 month cleaning... Today was absolutely the last straw I was giving a 7:00 a.m. appointment and receive several texts and emails to confirm that time, which I did. Late yesterday after office hours mind you, I got a text message that said my appointment was at 8:30 a.m. I called and left messages because I knew if I came up here at 7:00 and my appointment had been changed it would be a problem. Sure enough I get here and they're saying there's not a hygienist in the office until 8:00 would I like to schedule for then? I'm not sitting in here looking at y'all for an hour!!! At this point you were playing with my sleep, my time, my gas and my money! Absolutely not!!!!! I told him to take me off the schedule It is time to find a new dentist It is too many of them popping up in this area for me to continue to deal with foolishness. The interesting thing is if I have pulled a last minute appointment cancellation with them they would have wanted a $25 fee...they should definitely pay me for my inconvenience. ----- I have been coming here for YEARS! I love Dr. Andu and her team!! ----- Update: Dr. Andu has retired..I wasn't sure if I would still love this place but I do. I met Dr. Lee today and he was great!

Negative experience: Horrible. You can never get anyone on the phone, you leave a message they never return the call. They don’t keep up with invoices by the time you get the bill it’s 500 plus(when you log on the app to pay none of what you owe for braces is there leaving you to have to wait on the invoice. Been trying to get insurance information added to my account since AUGUST , it’s now NOVEMBER and the few times I’ve been able to speak with anyone they say “ I don’t see it let me put that in for you “ . Then send you a letter to reach out within two weeks and you can’t get in touch with anyone.

Fantastic experience: Wonderful and they told me everything they were doing but it did take them a while to see me when I got there early before my appt time and I got seen 20 minute after my appt time. But I did feel kinda disappointed but overall it was a good experience

Fantastic experience: Curtis first time patient professional and caring staff!! Thanks

Fantastic experience: Had the best experience since I have been going to Great Expressions. Hygienist was AWESOME!!! I will definitely request her every time. Five Stars!!!!

Negative experience: The rudest staff you will ever meet. I went there today as my daughter is a return patient and they worked on her a few years ago. Things have changed. Now they are horrid!!! They had the nerve to tell me that they could not help me but still proceeded to take X-rays even though I told them I already had X-rays from a week ago from the dentist that referred us. They proceeded anyway and while still telling me that they are no longer a pediatric dentistry and CANNOT help me so I asked why did you take the appointment then? Why didn’t you tell me this when I was booking? Those questions got them upset one dentist got mad at me for asking and even stormed out of the room. Another dentist man came in and they all were rude to me because they said it was my mistake for coming there and I should have gone to the place referred. They were all very unlikeable and ugly to me and made wild accusations about my parenting because I told them not to take X-rays and not to charge my insurance if they cannot perform the filling ( for no longer being pediatric dentists). Why the hell are you accepting kids if you are not able to perform pediatric dentistry?? It was the WORST EXPERIENCE I HAVE EVER HAD AT A DENTIST!! These people don’t offer healthcare. There is no care, no heart, no goodness, no service. Vile, horrible place!! I recommend finding another dental office.

Fantastic experience: I always have a great experience here. The staff is amazing Dr. McKay is AWESOME/AMAZING the back staff is very helpful and friendly. I recommend Dr. McKay to everyone.

Negative experience: We had such a bad experience. My mom had an appt to have an extraction. Her appt was at 9am. I dropped her off because she is elderly and doesn’t drive. Long story short she called me at 11 am to tell me she had been waiting for 2 hours and she had been in the room waiting for over an hour after waiting in the waiting room for an hour. I then asked to speak to the nurse to see what was going on. She was very nice and apologized and said they only have 1 Dr in the office and this particular one is only there once a week. She said it would probably be at least another 2 hours before she’d be done! So basically 4-5 hours she would’ve been there to have a tooth pulled. We’re going back to the Summit location in Marietta. They respect your time and are very professional! Stay clear of this kennesaw location unless you want to waste your time.

Negative experience: If I could give 0 stars I would. I traveled to kennesaw to get my wisdom teeth removed under anesthetic after needed to reschedule. We drove to my 11:30 am appointment and arrived 30 minutes early. I was called up at 11:45 for them to let me know they had run out of anesthesia and would have to use local anesthetic or reschedule my appointment. Because we drove over 1 hour to make this appointment and both my driver and I took sick days off of work, I had to do the procedure without anesthesia and was awake the entire time instead. We proceeded to wait an additional 30 minutes after that for the doctor to call me back for the procedure. There was no apology or explanation other than they had “run out”. I am very disappointed in their service and would NEVER recommend them in the future.

Fantastic experience: I had a great experience at this facility. An amazing improvement from the last time I was a client with this dental facility over 6 yrs ago.

Fantastic experience: Nico was my hygienist and is excellent! Professional and kind, he answered all of my questions and put me at ease. Dr McKay is also great.

Fantastic experience: Love their staff. They are awesome.

Fantastic experience: My hygienist, Shaunda & Niko, did a great job of cleaning my teeth & explained the process thoroughly. They were very knowledgeable, professional & courteous.

Fantastic experience: Today was a great visit! Customer Service was amazing! Care from the dentist and assistants was outstanding!

Fantastic experience: Had a root canal done by Dr Lara Bachour. She explained my options and answered questions. She was very attentive to my comfort during the process. Changed a nervous time to a pleasant experience. Thank you Dr Bachour

Fantastic experience: I had a really great experience with Dr. Lara Bachour and the staff. Extremely attentive, kind and informative. I wish this office was closer to me. Thank you for a pain free (literally ) experience.

Fantastic experience: This was my 1st time here, and I sincerely feel thankful that God guided me to this most awesome group with Great Expressions. We just moved down from NY, and ai loved my Dr. DANAS - who recommended this branch. They were all very respectful, professional, compassionate, and went above and beyond to take away my nervousness. Thank you all.

Fantastic experience: Was able to obtain a quick appointment and loved the hygienist that cleaned my teeth. Very friendly back office staff.

Fantastic experience: I’ve been going there over a year and im very pleased and so professional and informative.My wait times have never been too long. And my different hygienist is a great. Hygienist was so so kind. I have work to do on my teeth but all is not lost lol

Negative experience: I had a very disappointing experience at Great Expressions Dental on Barrett Parkway. I had an appointment at 11 AM because my crown came off. When I arrived, the receptionist told me I had a balance due of around $11. I explained that I had already paid it the week before by credit card. She asked me for proof, but I didn’t have the receipt with me. To show her, I downloaded my Capital One app and pulled up the transaction right there. Since the app blocks screenshots for security reasons, I couldn’t send her a copy. She kept insisting that I should be able to take one because “she has done it many times,” which was not possible. She then told me that without proof, I’d have to reschedule my appointment. This was extremely frustrating and unprofessional. Our entire family has been coming here for two years, and this is the second bad experience I’ve had with this receptionist in my last four visits. It feels like there’s no trust in patients, even long-term ones. Instead of helping me resolve the issue, she chose to cancel my appointment over a small balance that I had already paid. Needless to say, I am very unhappy with how this was handled.

Fantastic experience: Everyone was friendly and competent. Very pleased with the extra care and effort by Dr Mcay.

Positive experience: I had my wisdom teeth removed here, and overall, the procedure itself went really well. The staff was friendly, they prepped me thoroughly, and the entire process was quick and smooth — I really appreciated how efficiently everything was handled. However, I’m disappointed with the follow-up process. I was asked if I needed a work excuse, and I said yes, but I never received it. I’ve called four times to follow up and still haven’t gotten it, which has been frustrating. While the surgical experience was great, I wish the communication and follow-through after the procedure matched the same level of care I received during my appointment.

Fantastic experience: My experience was great and Stacy is the best dental assistant ever love her so much

Fantastic experience: The staff was very welcoming, and the doctor was equally kind. As a first-time patient, it’s important to feel comfortable and reassured about what’s happening, and they made sure of that.

Fantastic experience: Dr McKay is the most genuine and gentle dentist I have ever been to. He is great.

Negative experience: I had to cancel my appointment back in July because I had personal circumstances (note that I called them two weeks before the actual appointment to say that I won’t be able to be there and will call to reschedule, and by the way that was the only time where I had to do that). Today I called to reschedule and they tell me that there is a note on my account saying that I will only be able to schedule one time and if “I don’t show up”( which as I said never happened since it was a two weeks notice and not a “no show up”) I will basically be banned. So, if you are a normal person who goes through stuff in life, you might need to find another office because even if you cancel a week or two weeks before, it’s a “no show up” and you will be talked down to. Also, who wants to go to an office where a dentist dropped a metal piece in their throat anyway!!

Negative experience: I had a 11am appointment and arrived at 10:35. I sat in the dentist chair from 11:10 until 2pm.

Positive experience: The wait was a bit long and i understand there was only 1 doctor available. But Dr. McKay is excellent. I've seen him several times and like him very much. The rest of the staff was also very polite and friendly.

Negative experience: Not what I expected. No cleaning, just a ton of x-rays and a gum check, then another appointment for cleaning and a filling they say has to be a crown. Lots of up charges from what insurance covers even though they’re “in network”. I will be getting a second opinion! Edited to add that upon getting a second opinion, there is no cavity so definitely no need for a crown… insurance fraud??

Fantastic experience: Everyone is super nice, clean and professional. Been seeing them regularly since I was a child when my mom took me. Only dental care I’ll go to.

Fantastic experience: Necco was great! He really educated me on my dental needs. Going forward, I know exactly what I need to do. Thanks!

Fantastic experience: My experience was awesome, I have never experienced a nutritionist telling me about my teeth and I found that amazing, the team was happy all of them they make me want to find a reason to be there at the dentist always lol , thank you team at “GREAT EXPRESSIONS”!!!!!!

Fantastic experience: Great Expressions in Kennesaw has wonderful staff. Shannon is the hygienist who assisted me. She was wonderful and gave me great advice to keep my teeth in good shape. I would highly recommend this office!!

Negative experience: Had an 1130 appt to have a crown that was done by them looked at because it was causing me some pain and after waiting two hours and repeatedly being told by an office of cackling , unprofessional and non empathetic staff it would be a few more minutes , I asked to know exactly when I’d be seen and I was told all the dentist except one had quit and how they’re running behind . I explained that I had driven an hour away and had already waited two hours and that I should’ve been informed a while ago or even before the appt time . So the office manager stepped in and she is the rudest and most unprofessional of them all and said it would be an additional hour .She completely ignored everything I was explaining to her and the min I said that they were pissing me off with how they were treating me , so caught an even bigger attitude and decided to retaliate and kick me out office . It’s amazing how her selective hearing works and I can’t imagine if she actually had real power how she would behave . I hope she gains some control of her personal life so that she doesn’t bring that behavior back to work . This office use to be awesome but the new staff is awful , except for the Hispanic lady at the front desk .

Negative experience: came into the office at 1130 for an appt to have some previous work looked at that was causing me some pain. After waiting a hour I inquired on the wait time and was told the other dentist quit and it was only one on staff . I was then told it would be a few minutes and then I would be seen . Another hour passed and when I inquired once again about being seen I was told the same exact thing and I also explained that I should’ve been contacted before hand if they were short staffed . Ashely the office manager very rudely said I could just reschedule . That’s when I explained that I live a hour away and that I had already waited two hours and I would prefer to just be seen by a dentist .i also explained that I’d like to know if there was a warranty or anything in the work they did a few months back because I was considering going to another dentist . I then said that the way I was being treated was really pissing me off and that’s when the manger Ashley said I’m dismissed and proceeded to kick me out of the office .

Fantastic experience: I was referred by my dentist for a hyper sensitive tooth and was able to receive an appointment within a week. The office staff and technicians were all very friendly and professional. Dr Bachour took the time to explain what was happening during the root canal and I did not feel a thing. I highly recommend this practice and Dr. Lara Bachour in particular. I am so very relieved and grateful to have trusted this location with my treatment.

Negative experience: The front desk people are so rude. They sound like they dont want to be at eork when you call. Always place you on hold. Amd they are very very rude. Now that Annie has left the practice i definitely wont be back. Nor will i recommend this dentist to anyone. Please have a talk with the receptionist about how they handle calls on a professional level.

Positive experience: Staff was nice. I just wish when you make an appointment for a tooth bothering you, you can actually get the extraction done the day of the appointment. I’m thinking I’m waiting a whole week to get a tooth removed but have to be in pain another week.

Negative experience: Very unprofessional staff. Makes scheduling appointments very difficult. Not willing to listen to clients concerns at all. If you like feeling disrespected and put down as a person, you found the right clinic.

Fantastic experience: Always a Great Atmosphere from arrival til end they have an AMAZING STAFF!!!! HIGHLY RECOMMEND

Fantastic experience: Always warm and welcoming . The entire facility is clean and organized, with great attention to details. Their greatest asset is the staff. Everyone is always smiling and upbeat, patient and professional. My wife is now being treated there. And we have recommended Great Expectations to our neighbors and friends. Keep up the fantastic work!

Fantastic experience: I had a great experience today at Great expressions in Kennesaw. I’ve been going to them for years . My hygienist was excellent!

Negative experience: I would give 0 stars as you can't get hold of anyone when you call. The voice mailbox is always full. I was just wondering if someone even checked and cleared the voice mailbox or just left it as it is so they won't get bothered at all. I paid in full and customer service sucks.

Negative experience: My experience with my new dental tech was kind of rough. My previous tech who is leaving, will be missed by me. She was quite gentle in her cleaning process.

Fantastic experience: Jasmine is UHMAZING at Great Expressions Dental Center in Lennesaw, Georgia. Customer Service and Dr. McKay staff can be trusted and provide a service that you deserve. Call Today!!!! Zolan's Mom

Fantastic experience: The dental staff are very informative. They always provide you with the necessary steps to ensure a better outcome on your next visit.

Fantastic experience: Nico, the hygienist did my cleaning and he’s the best hygienist I’ve ever had. Highly recommend him!

Fantastic experience: I developed a toothache over the weekend. Great Expressions saw me Monday, their endodontist specialist validate infection that day, provide antibiotics and root canal treatment plan that day. I recommend Great Expressions Dental.

Fantastic experience: There are no words for my experience at this location. I came in dramatic due to the severity of my pain. Tears, hollering and all. Embarrassing! The entire staff were patient kind and helped me immediately. Ms. Stacy Actually held my hand soothing me very kind lady. I so apologize and am so grateful for you all. This is my new dentist for sure! If they'll have me lol!

Fantastic experience: Had a Great Experience at Great Expressions. The staff has always been really amazing but today was something beyond. I had a new hygienist named, Nico, who was just so on point with everything. Not that my other hygienists weren't. They were great, too. I was a bit hesitant having a new person poke around in there but there was nothing to worry about. No pain at all and very informative with what I needed to do. I also had pointed out that I had a very sharp edge to one of my back teeth. It was so sharp that it sliced open the top of my tongue. I was taken to another room and the offending tooth was shaved down until it was nice and smooth. No charge!!! Very impressed with my care today!

Positive experience: I was in my 6-monthly cleaning. Nico took great care of me He was quick and careful

Fantastic experience: GEDC has been great so far. This past appointment was my 2nd but I know this is where I will continue to get treatment because the Doctors are awesome.

Fantastic experience: Very friendly staff! My dentist is the best, very honest and friendly. Perfect office for my family and convenient location

Negative experience: Receptionist had no manners to talk. Give threats to cancel the appt if you don't pay the illegitimate charges. Had better staff in the past but new staff is ill mannered.

Positive experience: Waiting time was awful this time , my appointment was at 10:30 and I had to wait in the room until 12:30 to see the doctor, once him and the nurse got in the room, not even an apology for making me wait so long.

Fantastic experience: I love Great Expressions Kennesaw being my dentist. I always leave with a genuine smile. Gives good advice on how to take care of my teeth, and explain procedures well before doing anything. Very reliable and excellent customer service. This place leaves an impression and makes dental procedures so much easier. Personal staff and efficient procedures

Negative experience: Office manager Ashley wanted my payment upfront and would not budge. I have had bills come from Great Expressions in the mail before when a $3 balance was present, due to the office inability to offer me CHANGE for my cash payments. Last October I came up short and told the cashier I would pay online when I got home, Ashley told the cashier if i did not pay when i got home to cancel my next appointment. I paid immediately when i got home. Today she made me pay prior to the services. In April 2025 update, new technician Annie, is great.

Negative experience: I would not suggest going to this dentist unless this is the only one that you are approved for through your insurance. The front desk is always nasty and rude. There’s always a wait for teeth cleaning. It seems like they’re always running behind. Messes up my schedule every time.

Fantastic experience: Annie is a great Hygenist! rock! Thorough, professional and friendly. I trust the quality of her care. Front office is efficient. Scheduling (and changes) is quick and easy.

Fantastic experience: Great experience. Very responsive to my needs. Marked improvement with my gums since Annie has been cleaning them.

Negative experience: After 20 plus years I will not be returning due to wait times and customer service. One hour plus setting in the chair waiting for a simple cleaning unacceptable.

Fantastic experience: Their hygienist do a great job, cleaning your teeth and communicating where you might need to spend more attention when brushing and flossing. I love that they really care.

Positive experience: I was in extreme pain, I called Representative on the call stated they only take one Medicaid patient per day and for an emergency appt that would still be scheduled out for 4 months, wow luckily I had a Primary insurance of Delta Dental so I was able to get right in for an appointment however if you don’t have cash in hand you will be highly rushed out of the office regardless of infection etc. Have your money !! Dr is very nice , front desk folks were very friendly

Fantastic experience: Annie is a caring and thoughtful healthcare provider who consistently goes above and beyond. She doesn’t just clean teeth—she takes the time to listen, answer questions, and explain each step of the process. Her level of service is rare and deeply appreciated. You can tell she truly cares about her patients’ well-being.

Fantastic experience: Today my appointment started off questionable. As I walk in a lady at the front desk says hi are you checking in? And ask my name… She gives me a clipboard full of papers. Ask me to check if the information is correct then sign, but it does not inform me that there are several different forms beneath…. After going to sit down, I realize they are too small for me to see I come back and tell her that I cannot see all of these forms. She says I have to fill them out because they need my medical History, I go back to my seat and try it after looking through all the forms and seeing the tiny font I come back up and wait for her to get off the phone.(she didn’t seem too helpful, or give the inpression she wanted to help)., But as I was waiting Misty Comes over and asked if I have been helped I say yes, but I cannot see this. The other lady gets off the phone for a second and says sir you have to fill out your medical history… I explain to Misty that I need help. I cannot see it.. Misty gladly takes her time, assisting me to fill out all of the paperwork, briefly, letting me know what I was signing and where to sign and this was greatly appreciated!! Angelica calls me back, brings me to the very clean work area and ask questions. She’s very thorough and informs me of everything that I need. She asked questions and listened intently…. Later Aldona Comes in to inspect and clean my teeth. She does a great job and is very informative and thorough with her descriptions and making sure my teeth are taken care of.. We had a nice conversation and I think I may have assisted her in a PayPal issue she was having.. Dr. K came in And looked over my x-rays that Angelica took earlier she listened to my issues with my teeth, asked questions listen to my answers, and then made recommendations based upon her experience and expertise. This was a great experience that started off a little negative with the lady at the front desk whose name I do not know, but Misty, Angelica, and Aldana Made my appointment an awesome experience!!

Fantastic experience: Dr McKay is so nice and understanding. He listened to me and my concerns and help me form a plan for my dentist needs . He was very polite and patient all the while answering all my many questions. I will definitely come back and refer him!! His assistant Stacy was so sweet and caring during my procedure. She throughly explained everything to me and answered all my questions!! This was one of the best experiences I have had at the dentist!!

Negative experience: Staff and doctor seemed knowledgeable and professional but the business itself seemed very scammy. No cleaning on your initial visit and charges not covered by insurance added to the cleaning when scheduled later.

Negative experience: Each and every time I call or my wife calls for an appointment or anything whatsoever they answer with a greeting and immediately put you on hold without your acknowledgement and worst of is they never come back on the line. You have to pick a lucky day to hopefully get through. Even if you get through they transfer you to another location that actually answers the phone and want to help but can't because the location the can help you transfered you away. Very frustrating and will never conduct any business here. I hope they see this review and hire a front desk help that willing to work and not scroll through social media. Yes. When I finally got an appointment I observed in the waiting area how they answer calls as an interruption to their day and use of their personal phone. I am not making this up. I saw it when they called my up to sign some waivers. I am definitely looking for another provider that accepts my insurance

Negative experience: In request to process a refund, have to wait for Manager and front desk unable to peocude a date and time when the Manager will contact me. It's been over a week. Told I'll have to wait until Manager gives me a call. Unable to tell me when that will be. I paid my bill upfront on the day of service with no delay.

Negative experience: Did not make an appointment at this office yet received an email saying I did. I believe this is phishing/spam since I do not live anywhere near this state. Called to remove myself from their records and inquire how they received my information and was unable to speak to a live person.

Fantastic experience: I had the best experience possible getting my tooth extracted and starting my process to get my bridge put in. Dr. Mackay and Stacey were the absolute best. They checked on me the whole time, making sure I was okay and that I wasn’t in any pain. Getting my tooth extracted was just as easy and simple as getting a regular cleaning. Thank you, Dr. McKay!

Negative experience: I took appointment for tooth removal specificaly. I specified that in telephone call. But when I vistied they did all photos xrays , and exams and said take another appointment after 3 weeks. I said my tooth is paining and I have to remove then thay said it can't be done with another appointment . Also found expensive for out of pocket even after having insurance.

Negative experience: I had a tooth extracted and implants placed at 10:30 AM, and it’s now 5:00 PM, yet no prescription for pain medication has been sent to my pharmacy. This is completely unacceptable—I’m in pain, and after checking with my pharmacy, they confirmed nothing was received. I called Great Expressions twice to ensure my prescription would be sent by 5:00 PM, and now it’s 5:04, and still nothing.

Fantastic experience: Had to have a root canal and crown . Office is clean and people are nice. Seen Dr Lara Bachour. Very knowledgeable and didn’t hurt. Glad she was able to to save my tooth. Would recommend them to anyone looking to save their teeth .

Fantastic experience: Karen Aseff here. Dr. Hadibe is always a pleasure to be treated by. He is gentle and considerate even when he is poking me with needles. His assistant today was also great, however I failed to catch her name.

Fantastic experience: Nice friendly staff and doctors. Anne my hygienist was was great and very thorough in explaining treatment options and was punctual. Very happy with service and treatment. Highly recommend Great Expressions. I give them 2 thumbs up

Negative experience: Girlfriend had an appointment that we showed up 15 minutes early for, and they couldn’t see her until an hour after we arrived. The hygienist that worked on her had nothing but complaints about work the whole time and then when she requested her x-rays she was told it required a form and would take up to a month to receive them.

Fantastic experience: I went to Great Expressions Dental and the staff and experience was wonderful. The faculty is clean and inviting. The staff is friendly and quick. I had my teeth cleaned by Nico. He was A+. I didn't even feel like I was at the dentist. If you are looking for a good Dentistry with people who really care, this is the place. Try Great Expression.

Positive experience: People in reception are good and very attentive. Staffs and doctors are not pushing to get money. I felt that they did their job well. One thing to improve , to honour the appointment time but waiting time is more. Overall: would recommend.

Fantastic experience: Dr McKay,Dr Kapoor are excellent at Dentistry. I had a crown and a filling done and it was a good experience. I would definitely recommend Great Expressions Kennesaw for your dental work.

Fantastic experience: Great Expressions really great service! Nice set of staff and doctors. They took care of us well. Answered every questions we had patiently and thoroughly. They accept new patients. Would recommend them for any dental emergencies or services.

Fantastic experience: I had a great time at Great Expression. The staff were professional. Elyse was courteous and very pleasant to all customers.

Fantastic experience: TLDR; staff is great. You may or may not have a wait, which is going to be the case anywhere you go. The office could use some help when it comes to sufficient communication among each other and with the patients. So I recommend always getting clarification on everything. The positive: My family and I have been patients here for maybe 4-5 yrs. None of us have ever had a bad experience as far as our interactions with office staff, hygienists or dentists and surgeon. So 5 stars for that. Yes I have had visits where we waited up to an hour, but I’ve also had visits where I was in and out quickly. one hygienist is so warm and kind, easy to talk to and great at making you comfortable. Another is so thorough and did an amazing job explaining things in a detailed way that I haven’t experienced before. The dentists have always been efficient, to the point, but not in a rushing way. the oral surgeon dr.haribe is also great! Very approachable and efficient and even helped me out in a big way by squeezing me in. The negative: poor communication. I chose this office originally because I wanted my whole family to be at the same location. I had a two year old at the time. She loved it here and did amazing. I set our appointments so they could be one after another. The last time I set them up, they called to confirm mine. I thought it was weird that I didn’t get the call for hers. Never got the call but turned out they were supposed to call to inform me they no longer had a pediatric dentist. Had to reschedule my appt annd start looking for a new dentist for her. inconvenient. Then when I got there for my appt and was inquiring with the staff about the situation, they asked how my daughter did with the dentist and when I told them she was great they said would go ahead and schedule her and allow her to be a patient. Once again, the day nears and I call to confirm the appointment bc they didn’t call me, and once again, they informed me about the lack of pediatric dentist. I let them know that the person I talked with said they’d still take her, the person on the phone asked someone else and confirmed that they could in fact not take her. That was my first situation that left me dissatisfied with the communication in the office. Next, Most recently, I came for a cleaning and got confirmation that I definitely needed to have a wisdom tooth removed. So I set an appt 3 weeks out so that I’d be able to take off time from work. I don’t know a lot of facts about the procedure, only that I’ve seen absurd videos of people on laughing gas, I know some people get sedated, I know it’s painful and I know you can’t eat or drink normal for a bit. I didn’t receive any information about the procedure from the office. Assumed, maybe they will call to confirm and give me a run down maybe let me know what kind of cost I’d be looking at? None of that happened, just got email confirmation of the appointment. Showed up, took three sick days for it, had my husband take off work that day assuming I’d need a ride, kept my daughter out of school since I assumed I wouldn’t be able to pick her up. Get to my appt only to find out it was only a consultation and we’d still have to schedule the appointment for a week out or later! Not once did anyone mention a consultation! Thankfully, I mentioned it do dr.haribe and he felt bad about it and was able to fit me in within a few hours. Either way, procedure went well. Numbing took about 10mins then I waited another 45 before the procedure itself which took about 10mins. And I was out promptly. I was in minimal pain during the procedure (worst part was numbing and having my mouth pulled for access ha. This is the day after and I still haven’t felt much pain so I guess everything went well. (This part of the review was for anyone like me who had only heard negative stories about the procedure and are nervous like I was).

Negative experience: I've called twice today trying to set up an appointment. Once in the morning when I was placed on hold before I could say hello, and again in the afternoon when I wasn't even greeted at all. Instead it went straight to hold. I can't imagine what the wait time would be in the waiting room if I booked an appt. The experience from just calling the office is a bit discouraging.

Fantastic experience: Every other dentist I've been to has done a terrible job explaining whats going on and more importantly didn't have a care for telling you when/if you can spit something out. Both my trips to Great Expressions had dentists that were excellent about making sure I wasn't uncomfortable in that way. When I told them about this they said "Really? No wonder people hate the dentist." If I end up moving away I'll probably make the long drive here rather than find another one. Leaving feeling like I have a clean mouth rather than annoyed is a very different experience.

Negative experience: The hygienist and person who took me to exam room were nice, BUT no dentist looked at my teeth. I’m surprised as that should be part of an examination. Text messages we received on 12/4, 12/17, and 12/23: “GE Dental Info: Just a reminder that Alice’s appt is tomorrow 12/24/2024 at 3:30PM at Kennesaw.” When we arrived at 3:30 PM, there was no one available for my husband’s appointment and front desk wanted him to reschedule. Hygienist said “He had a life and the other hygienist had left early so there was no one available.” No one available for a scheduled appointment?? If no one wants to work on Christmas Eve why do you schedule appointments?

Negative experience: UPDATE: Went from 5 to 1 star thanks to your orthodontist department and corporate office, On Oct 16th I was scheduled for my next appointment thanksgiving eve, when I realized it the next day I called to reschedule and was transferred the orthodontist department who was not in the office that day left a voice message which the operator states: (Please leave your name number and a detailed message and we will call you back) Which none of that is true I never received a call back. I called multiple times I left voice messages & never got a call back, until 11/13, we finally rescheduled but it was pushed back to Dec 18th. Then two days before my appointment they rescheduled my appointment from 940 to 10am with is a big difference due to me having go to work and other important things. How can you reschedule someone without contacting them? Then they took a payment of 155.00, then still wasn’t seen on time! I didn’t get to the back until after 1015, smh! How you Reschedule someone to reschedule someone and not be on time for the reschedule?! Friday 12/19 woke up to my account being charged another 155, my husband contacted them he was put on hold for 15mins and counting because he used my phone to call them and he was still on hold, the young lady answers and says great expressions kennesaw please hold and now he has to lines on hold, take it from from working in corporate America that is very rude and unprofessional! Then she picks back up says they don’t handle ortho billing send him to their line which was the voice mailbox. We randomly decide to call the DeKalb location which ortho was there. The Young lady over there tell us we had to call the customer service billing which I had already did and got no answer, but Voice Mail. Still I have not received a call back and it’s going on a week later I’m ready to finish up my service with my braces and so me and my family can move to a better and more professional dental care service! Elyse is still very sweet and helpful and to professional for this unprofessional Environment! Elyse at the front desk is always smiling, helpful, and Friendly! If there is something I have a question about she gives me a clear understanding everyone here is always kind and every procedure I have been through I have been well taken care of! Thanks Team Kennesaw!

Negative experience: This place is getting worse and worse. No one knows what’s going on. Waited over an hour. Then was told the dentist might be at lunch. Huh?? Then the hygienist “forgot” to apply fluoride but it was certainly on my bill (which was $100 with insurance for just a cleaning). They are all very confused and it isn’t professional AT ALL. Even the waiting room and restrooms are gross. I’m switching dentists ASAP.

Negative experience: The worst place ever. The staff sucks. They don't care about their patients. They are very rude and unprofessional. The ladies at the front desk always have attitudes and have the BRF look all the time as if they hate their job. Dont bother calling you get placed on hold for ever. Appointments are always messed up. I Waited 2 weeks for for a scheduled double extraction and it's canceled the day of when I'm already in the office. I was in total distraught since I had been in a lot of pain and planned 2 days off from work and made arrangements for a ride. They did not try to do anything at all to help they told ne I had to wait another 2 weeks for the surgeon to see me. This place is a joke also expensive.

Fantastic experience: I came here for an emergency visit and the staff was super accommodating and friendly. The assistant was nice as well as the dentist. The dentist was very honest, and answered all of my questions.

Fantastic experience: Dr. McKay and his staff are OUTSTANDING! I have never met staff that were so friendly and professional. They treated my mother like a member of the family and not just a another patient. Dr. McCay and the hygienists are extremely good at what they do! Book your appointment now!

Fantastic experience: Awesome staff! Very customers service oriented - a rare occurrence these days,.. I have and will continue to recommend this dental practice

Negative experience: Inflated my bill. Charged me more than insurance allowed.. hygienist was not professional. Spent only 15 minutes. Made. Me wait for 45 minutes in lobby. Charged $39 for irrigation which is rip-off

Negative experience: Every time my husband and I come here, they try to hustle us out of more money after telling us our teeth look great. They try to charge us for things our insurance doesn’t cover. Then they make it seem like it’s our fault for not understanding their convoluted strategies to get more money out of us and get upset at us. Will be finding a new dentist soon.

Negative experience: 15 minutes late to start the appointment. No polishing during cleaning because I guess they are in a hurry but rest assured my insurance was charged for it. They tried to send me away without giving me the fluoride treatment I was being charged for. Last appointment they literally tried to double charge me. They seemed more interested in "going home early" than doing thier job. These people are incompetent and corrupt. The only people giving them a good rating are those not paying attention to their bill. They should seriously be put in jail!

Negative experience: I was scheduled for wisdom teeth extraction which Dr Hadibe had told was a 10 minute job. I had an appointment at 10.30 am. I spent hours waiting in the dentist chair by myself. No one provided any updates on when the procedure will start. The room was very cold and no blankets were provided. Then at 12.15 pm, Dr Hadibe came and gave me local anesthetic. After that I waited again for one hour for the procedure to start. No one updates you on anything regarding the procedure. You are at the mercy of the staff there. I saw Dr Hadibe in different rooms so I think he was really busy that day but no apologies or updates were provided. Dr Hadibe did a good job with the extraction but over all not much of explanation of what is being done or a heads up if something is going to feel uncomfortable. I felt he had an especially busy day but I am sure staff can make this experience better for the patient but they did not bother. The person with Dr Hadibe assisting was very approachable and showed good bedside manners and explained what needs to be done for care post surgery etc which reassured me. But if you are planning for an oral surgery here, plan to spend the whole day. Staff is not very professional or friendly. Dr Hadibe himself is competent but he doesn't have a good support staff (except for the person who was assisting him who was really good). Overall not a good experience when you are there for an oral surgery, made to wait for hours with no one checking in on you, the room is as cold as the staff there and you have signed a waiver that the facility is not responsible for anything including death. I was just happy to get out of there after the surgery. If I had to do it all over again I would do it in a facility that shows more professionalism, care and compassion. I see many similar reviews of the place with people having similar experiences, I wish I had read the reviews before.

Positive experience: I have to take a moment to acknowledged the amazing staff that worked the morning shift on 11/15. Elyse was extremely helpful, kind, And with the extra mile. And my physician was extremely personable. Thank you!

Negative experience: Xrays and hygienist were fine. Dr. Kimpora needs to take a few minutes to get familiar with the patients and their situation. She had up notes from another patient that wasn't me! She kept referring to me as a new patient when I've been going there for years! She stated my front tooth was cracked due to grinding my teeth at night and recommended a mouth guard but my tooth had been chipped since I was 12 yrs old!!! I'm 53. For my 16 year old daughter she asked her is she drank a lot of wine while discussing teeth staining. A quick look at her info would reveal she's only 16!! Dr does not give a clear action plan. Overall, ALL seemed to be overworked, not very informed. When i asked which teeth would get the antibiotic, i got 4 different answers. This place sems to be going down hill. I am evaluating looking for another dentist.

Fantastic experience: This has been THE BEST Dental experience I have ever had in my life!! I have always been afraid to go to the dentist due to horrible and unprofessional experiences.. However, the entire staff here were extremely friendly & educational from the initial phone call to schedule my appointment with Elise, to my conversation about my insurance and cost with the amazing assistants Charlene, Drhrith, and Stacy, to my deep cleaning with Aldona! Listen Aldona was an absolute joy!! I’ve never felt more comfortable having someone cleaning my teeth.. She talked me through the entire process and in no time she was done!! Then Dr. McKay!! So pleasant, friendly, and so professional!! I love the fact that he didn’t try to rush his time with me as if he had a jammed pack schedule! Although the office is packed.. he was very patient and kind with me!!! I have never experienced dental office where EVERYBODY was happy to be at work!! I was originally scheduled for the powers ferry office (which was not a pleasant experience) but I’m so grateful that I was reschedule to this location!! Now that I know pleasant dentist offices exist… I am definitely coming back!! I can’t thank the entire staff enough for being so nice and just happy to be at work!! ((((HUG))) oh and BTW:: My teeth look AMAZINGGGG!! I haven’t stop smiling!!

Negative experience: I just came for cleaning. I did not like how rough the dental assistant was. I felt like she pressed too hard trying to measure my gums. Then when I canceled my next appointment they just made another appointment for me without my permission. I had to call them and tell them to lose my number. I'm going to find another dentist.