Doctors Lake Family Dental
Information about Doctors Lake Family Dental
Opening hours
- sunday: (closed)
- monday: 7h-17h
- tuesday: 7h-17h
- wednesday: 7h-17h
- thursday: 8h-17h
- friday: 8h-16h
- saturday: (closed)
We are celebrating our 40th year of experience providing state-of-the-art dentistry in Fleming Island, Orange Park, and Jacksonville, FL. Doctors Lake Family Dental can help you achieve an ideal state of oral health and maintain that health for a lifetime. Our philosophy is based on absolute positive regard for our patients and their needs. We strive to provide the highest quality of dental care to help patients get back the smile and self-esteem they deserve.
Our comment from Best Dentists Club about Doctors Lake Family Dental:
Doctors Lake Family Dental is committed to providing exceptional dental care in a warm and welcoming environment. Patients consistently praise the friendly and professional staff, noting that they feel cared for and valued from the moment they walk in the door. Key highlights from client experiences include:
- Exceptional Staff: The team, including hygienists like Michelle and Danielle, is frequently commended for their professionalism, kindness, and ability to make patients feel at ease, particularly those with dental anxiety.
- Thorough and Gentle Care: Many clients appreciate the thoroughness of cleanings and treatments, with numerous reviews citing comfortable, pain-free experiences during procedures.
- Excellent Communication: The dentists and staff take time to explain procedures and treatment options clearly, ensuring that patients feel informed and confident about their dental health.
- Welcoming Atmosphere: Visitors often mention the inviting environment, enhanced by small touches like fresh-baked cookies, reinforcing the feeling of being part of a dental family.
- Community Trust: Long-time patients express their loyalty, noting the quality of care they've received over the years and their intentions to continue with the practice.
Overall, Doctors Lake Family Dental represents a place where patients can expect reliable, compassionate care tailored to their needs.
Doctors Lake Family Dental: Reviews
Fantastic experience: I came here for the first time and I was not disappointed. First, I was greeted so lovingly by the women at the front desk. Next, I had Michelle as my DH and she was amazing. She was so welcoming and did such a great job. I then met Dr. Hansen who gave me a high five about keeping my teeth clean. This staff was the best I’ve had and I’ll be returning in 6 months for another cleaning. Keep up the good work! :)
We are delighted to hear about your exceptional experience at our office. Your kind words about our team's professionalism and care are truly gratifying. We look forward to serving you with the same dedication and consistency on your next visit. Your trust in us is both inspiring and appreciated.
Fantastic experience: Drs Lake Family Dental sets the standard for all other dental practices to emulate.in the entire Fleming Island and Jacksonville area. Their professional and exceedingly service oriented approach makes every visit an experience that exceeds every expectation.
Thank you for your amazing review! We’re honored to be your go-to dental provider in the Fleming Island area. Providing exceptional care and exceeding expectations is our goal, and we’re thrilled to hear that Danielle made such a positive impact on your experience. We’ll be sure to share your kind words with her! Looking forward to your next visit!
Fantastic experience: First class customer oriented service, that’s why I’m staying as their client over 20 years. Very professional overall, they met my expectations quality service
Your loyalty over the past 20 years highlights the trust you have in us.
Delivering reliable and respectful service consistently is our priority, and we are gratified that this aligns with your experience.
Your recognition of our professional service fortifies our commitment to your dental care.
Thank you for being a valued client.
Fantastic experience: Excellent service, staff is amazing as well! Dr. Care about patients looking for best treatment possible!
Thank you, Angelica, for recognizing the exceptional care you experienced. Our team is dedicated to ensuring every patient receives attentive and dependable service. Your acknowledgment of our commitment to quality is sincerely appreciated. We look forward to serving you with continued excellence in your dental care journey.
Fantastic experience: I absolutely LOVE!! this dental office! I had severe trauma from past dental experiences, but the staff here completely changed that for me, They are kind, patient, and always make me feel safe and cared for. I no longer fear going to the dentist, and I truly appreciate everything they do. Special Shoutout to Chloe at the Front she is the SWEETEST EVERRR!!! I would 100% recommend this place to anyone. ☺️
We are truly honored to have earned your trust. Knowing that our team could transform your dental experience and provide a safe, caring environment is incredibly rewarding. We aim to maintain this level of dependable and respectful service for all our patients.
Thank you for your heartfelt recommendation.
Fantastic experience: Service was timely and efficient. Communications were pointed and helpful. Checkout was also timely with no surprises.
Thank you, Barry, for your commendation. Your recognition of our dependable service, clear communication, and efficient checkout process greatly encourages our team. We aim to consistently deliver the respect and reliability our valued clients deserve, and your words affirm our efforts.
Negative experience: The communication was horrible, did not understand process even after asking . What I understood to take a couple of weeks , took 2 months . I hope they improve this. Equipment seemed out dated and leaking water all over me. However Everyone was nice.
Thank you for sharing your experience. We're committed to being a dependable and reliable dental provider. We're addressing concerns about communication and equipment to ensure more consistent service in the future. Your feedback is invaluable as we strive to enhance every aspect of our practice.
Fantastic experience: I finally found a dental office that reminds me of my favorite dental office back home. Incredibly friendly staff, efficient, knowledgeable and so great ! Highly recommend.
Thank you for your thoughtful review. We are delighted that our team could recreate the essence of your favorite dental office and provide a dependable, efficient, and knowledgeable experience. Your recommendation is greatly appreciated, and we look forward to serving you with consistent and respectful care.
Fantastic experience: Everyone treats you like family from the minute you walk in the door until you leave. I couldn't recommend them enough.
Angela, it's truly rewarding to know that our efforts to create a welcoming environment resonate with you. Being recognized as a dependable and respectful team fulfills our core mission. Your recommendation means a lot to us, and we're grateful to have earned your trust. We look forward to consistently serving you with the same dedication.
Fantastic experience: I’ve had to change dentists a few times over the years due to insurance changes, and it hasn’t always been easy to find the right fit. I’m so happy I landed here! From the first phone call to my visit, the customer service has been outstanding—friendly, helpful, and professional every step of the way. The staff made me feel comfortable and well taken care of, everyone took the time to explain everything clearly and answer all my questions. It’s such a relief to have found a place that feels both welcoming and trustworthy. Highly recommend!
We are delighted to learn that your experience with us has been positive and that you felt comfortable and well taken care of throughout your visit. Our team's dedication to providing reliable and respectful service is our utmost priority. Your satisfaction underscores our commitment to consistent excellence.
Fantastic experience: Excellent! Very clean building highly organized front desk and great hygienist
Thank you for sharing your positive experience. Your remarks about our clean environment, organized front desk, and exceptional hygienist underscore our commitment to providing dependable and respectful service. It is gratifying to know that our efforts meet the standards of valued patients like yourself.
Fantastic experience: Michelle is an excellent, knowledgeable, and welcoming hygienist that made my first visit with the Doctor’s Lake Family Dental very rememberable and left me excited for my next appointment
Thank you so much for your kind words. Michelle's dedication to providing excellent care truly exemplifies our commitment to dependable and respectful service. We're delighted to hear that your first visit was memorable and look forward to consistently meeting your expectations at each appointment.
Fantastic experience: I absolutely love Doctor’s Lake Family Dental. They got me in same day for a filling that had partially come out. The staff is always so friendly and courteous. They are always accommodating and the office is a great atmosphere. You can really tell they love their practice and its patients. I saw Dr. Fernando Padron and he was honestly so great. After hearing that I may need a crown, I was super bummed because of my current financial situation. He explained that we did have options and I didn’t feel pressured or judged about the treatment plan we decided to go with. Only after, when I came to write this review did I find out that Dr. Padron and his wife took over the practice from Dr. Boitet and they are the owners. I will continue to come back and will recommend Dr.’s Lake Family Dental to anyone who will listen. Thank you all for always taking care of me.
We are delighted to hear about your positive experience with our team, especially Dr. Padron. Providing dependable care and a welcoming atmosphere is our priority, and knowing we met your expectations is rewarding. We look forward to serving your dental needs with the same level of respect and commitment in the future.
Fantastic experience: Highly recommend Doctor Lake Family Dental. I recently had a crown replacement due to a cavity. This was truly painless. Dr Andriana is the best. And to make matters even better her assistant Rhoni was great. I got my permanent crown the same day. Thank you both for such great care.
Connie Thank you for your kind words. We love what we do. We are our reason for being.
Fantastic experience: Professional and very clean environment. Great dental service.
Dear Brian Whitt,
Thank you for sharing your positive experience with us. We are dedicated to maintaining a professional and spotless environment while providing dependable and respectful dental care. Your affirmation of our consistent service further motivates our team. We look forward to serving you again.
Fantastic experience: Doctor’s Lake Family Dental is my favorite dentist office since my dentist sold her practice 15 years ago. I tried several different dentists but none measured up. I’ve been a patient for a couple of years now and I have found MY dentist’s office. They are prompt, efficient and my mouth always feels great when they are done!
Thank you for your kind words and for entrusting us with your dental care. It is wonderful to hear that you feel at ease and well taken care of in our office. Your trust and satisfaction reinforce our commitment to consistent and reliable service. We look forward to ensuring your visits remain efficient and positive.
Fantastic experience: Very good experience. Danielle and Dr. Hanson are both wonderful
Dear William,
We're truly grateful for your kind words. It’s wonderful to hear about your positive experience with Danielle and Dr. Hanson.
Our team delights in providing a dependable and respectful environment for every patient. Your acknowledgment reaffirms the valuable service we strive to offer consistently.
Thank you for your trust.
Fantastic experience: Daniel has been cleaning my teeth for several years and she is amazing. She is very conscientious and knowledgeable with her work. She is a very upbeat and kind person. It’s nice to see a smiling face when you go to the dentist!!
We are delighted to hear about your positive experiences with Daniel, whose conscientious and knowledgeable care is a vital part of our team. Your kind words highlight our commitment to dependable and consistent service. Seeing her efforts appreciated like this certainly brings a smile to all of us.
Fantastic experience: Michelle is a great dental hygienist. She takes special care to help me get cleanings without aggravating my jaw problems too much. Her compassion in this regard is appreciated! She does less scraping and more water blasting to clean my teeth. So far, i have no complaints with this method of cleaning. Recommended...this place is less crazy busy than other dentist around jacksonville and they do great things.
We are pleased to hear about your positive experience with Michelle. Her commitment to providing attentive, tailored care aligns with our standards of respectful and reliable service. It's encouraging to know the cleaning method suits your needs while maintaining your comfort. Thank you for choosing our practice.
Fantastic experience: Doctors lake family dental were all excellent. They were friendly, professional and listened to any concerns. I'm very happy with the treatment I've received so far, and looking forward to getting the rest completed with them soon. I would highly recommend them!
Dear Justin Day,
Thank you for sharing your wonderful experience with us. We're thrilled to hear that our team's friendliness and professionalism made a positive impact on your visit. It's rewarding to know you're pleased with your treatment and are eager to continue your dental journey with us. Your recommendation means the world!
Fantastic experience: Great first time experience. My hygienist, Michelle, was friendly, explained steps throughout the visit/procedure very well, and answered my questions. Dr. Padron had a kind bedside manner and listened with care. The visit was both efficient and effective. Very warm, clean, and pleasant environment. I was very pleased.
Dear Leslie,
Thank you for sharing your wonderful experience! We're delighted that Michelle and Dr. Padron made your visit both informative and comforting. Our team strives to create a welcoming environment, and your kind words affirm our efforts. We're thrilled you found the visit efficient and pleasant. We look forward to seeing you again!
Fantastic experience: So thankful for finding Doctors Lake Family Dental, my hygienist, and the fact my 62 year old teeth are the healthiest they have been in a long time.
Dear Timothy,
We're thrilled to hear how happy you are with your experience at Doctors Lake Family Dental! It's fantastic that your teeth are now healthier than ever. Our team, especially your hygienist, will be delighted by your feedback. Thank you for choosing us for your dental care needs.
Positive experience: Great staff as always but just really disappointed. Came in for a cleaning and left with a plan of work to be done instead and no cleaning. yes I understand the game plan and the reason but I wasn't listen to. Time is very critical for me and it failed today.
Dear Nancy Tidwell,
Thank you for your feedback and for recognizing our staff – we truly appreciate your continued trust in us. We're very sorry to hear that your recent visit didn’t meet your expectations. We understand how valuable your time is, and we regret that the cleaning didn’t take place as anticipated. While it's important to establish a care plan, it’s equally important that you feel heard and respected in the process. We’d love the chance to discuss this further and make it right. Please feel free to reach out to us directly at (904) 264-6700 so we can ensure your concerns are fully addressed.
Fantastic experience: At Doctors Lake Family Dental, everyone is wonderful! Kind, thoughtful, attentive, intuitive. They utilize state-of-the-art techniques and technology, and each client is very special. Not ordinary.
Cyndi
Thank you for your kind words ⭐️⭐️
Fantastic experience: Very caring from the front desk staff to the dental assistant and the dentist.
Dear Don Hyde,
Thank you so much for your exceptional 5-star review! We're thrilled to hear that our entire team, from the front desk to the dentist, provided you with the compassionate care you deserve. Your words inspire us to maintain our commitment to serving our patients with care and kindness.
Fantastic experience: Dr. Padron and the entire staff at Doctors Lake Family Dental are professionals. I was looking for a new dentist. I was introduced to Fernando and decided to give him and his staff a try. I cane in for an initial visit and a cleaning. I was advised of the work that was needed, the cost, and we went to work. Cleaning, extraction, replacement, staff or Dr. Pedron, I get treated with the respect and courtesy that I feel I deserve as a customer. I get the benefit of leading dental technology, and old fashioned service. I like this place. I think you will too.
Thank you for your thoughtful review! We're so glad to hear that Dr. Padron and our team provided you with a professional and respectful experience. It’s wonderful to know that you appreciate both our advanced dental technology and our commitment to great service. We’re grateful for your trust and look forward to continuing to care for your smile. We appreciate your recommendation!
Fantastic experience: Very professional office and staff was very precise and listened to all concerns I had.
Dear Jim,
Thank you for your glowing review! We’re thrilled to hear that our team's professionalism and attentive care met your expectations. Your feedback means the world to us as we strive to address every concern with precision and understanding. We look forward to continuing to serve you with the highest standards of care.
Fantastic experience: I was welcomed into the office and was waited on right away. I was called into the dental room where Michelle got right to work. She was very professional, answered any of my questions promtly. I would recommend her to anyone who wants a professional tech.
Dear Joseph,
Thank you so much for your 5-star review! We're thrilled to hear that Michelle provided such professional and prompt service during your visit. Your recommendation means the world to us, and we're delighted to know you felt welcomed and taken care of right away.
Fantastic experience: The best experience I have ever had at a dental office. Highly recommend!
Dear Hannah Wolfe,
Thank you so much for your glowing review and for choosing Doctors Lake Family Dental. We strive to ensure every visit is exceptional, and it warms our hearts to know we succeeded. Your recommendation means the world to us. We look forward to seeing your smile again soon!
Fantastic experience: I've been going to Doctors Lake Family Dental for years, and every visit has been a great experience—thanks in large part to my dental hygienist, Danielle. She's always warm, attentive, and really takes the time to make sure you're comfortable. The whole team is fantastic, and the fresh-baked cookies at the end are the cherry on top. Definitely recommend!
Dear Mike,
Thank you so much for your kind words! We're thrilled to hear that Danielle and the rest of our team have made your visits so positive. We strive to make every patient's experience special, and it means the world to us that you enjoy the extra touches like the cookies. We appreciate your recommendation!
Fantastic experience: Doctor Lake Family Dentist is the best place to go for your dental work. Dr Fernando is truly great at what he does, his compassion for his patience is truly refreshing treating you as a family member. One of the most impressive thing that I noticed as a patient as he is working on you he treats his staff with the up most respect complimenting them, while he works with them. The staff is friendly and helpful, always greeting you with a smile. Also the cookies are delicious.
Dear Deanna,
Thank you for your glowing review! We're thrilled to hear that Dr. Fernando and our team provided you with a positive experience. It's heartening to know that our commitment to treating patients and staff with care resonated with you. Your kind words inspire us to continue delivering compassionate and respectful dental care.
Fantastic experience: Awesome and very caring! Dr. Padron is amazing and took very good care of my dental issues!
Thank you, Brittany, for your wonderful review! We're thrilled to hear that Dr. Padron provided such exceptional care for your dental needs. It's our goal to ensure every patient feels valued and well-cared for. Your feedback inspires us to continue delivering top-notch service to all our patients.
Fantastic experience: I must say that im very impressed with this practice. The staff, as well as Dr.Padron went above and beyond. We were greeted with smiley faces as soon as we arrived. There was no wait time at all. Dr.Padron listened to all my concerns and addressed them, I mean I literally felt like a VIP
Dear Lyshelle,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you felt like a VIP and that our team made your visit pleasant. Dr. Padron and the entire staff truly enjoy ensuring that everyone feels welcome and heard. We look forward to welcoming you back soon!
Fantastic experience: DR. Hanson and his Assistant Rhoni, they make an Excellent Team, they make me fill respected they explain the procedure made shoer I was very relax and I felt no pain. the office very nice and clean and very well equipped the staff was very attentive and nice.
Thank you for your kind words! We’re thrilled to hear that Dr. Hanson and Rhoni provided you with such a comfortable and positive experience. Ensuring our patients feel respected, relaxed, and well-informed is always our priority. We also appreciate your compliments on our office and team—we strive to create a welcoming and well-equipped environment for every visit. We look forward to seeing you again soon!
Fantastic experience: Dr.Padron and Alyssa were a great team during my procedure. They made it very comfortable and quick!
Hello Kaleb,
Thank you for sharing your experience with us! We're thrilled to hear that Dr. Padron and Alyssa made your procedure comfortable and efficient. Our team takes great pride in ensuring our patients feel at ease. Your kind words motivate us to maintain high standards of care.
Fantastic experience: Absolutely amazing first appointment. They were professional, prompt, and Lexi was fantastic!
Dear Kelsey,
Thank you for sharing your delightful experience with us! We're overjoyed to hear that your first appointment was both professional and prompt, and that Lexi left such a positive impression. Our team strives to create wonderful experiences for all our patients, and your feedback truly lights up our day.
Negative experience: Ever since Dr. Boitet retired, this practice has been a mess, unrecognizable from what it used to be. Don’t be fooled by the glowing reviews, they’re either from when he still owned the place or incentivized with sweepstakes entries and free giveaways. The current leadership is more focused on sales than patient care. What really pushed me over the edge? They told me my son needed multiple fillings, knowing full well he’s allergic to the numbing agent. No visible decay, no symptoms, just a blatant push to perform unnecessary procedures for money. We went to a different, reputable dentist for a second opinion, not one filling was needed. Disgusting behavior that could have seriously endangered my child, just to make a buck. Staff turnover is through the roof. Several employees we trusted have left, and some confided they did so because of what’s going on behind the scenes. The new owner lacks any bedside manner and barely acknowledges you. Another dentist there is downright rude. Good luck getting anyone on the phone, it's all outsourced answering services now in Ohio (ask how I know). They've canceled my appointments last-minute, including once after I had already arrived. But you know what? The last time they called to cancel again at the very last minute, it honestly felt like the universe was looking out for me, like a sign telling me to stay far, far away from these people. And I am grateful as it spared my son's unnecessary suffering. When I finally had enough and requested my records, it turned into a nightmare of unanswered calls and messages. And conveniently, my kids’ x-rays “went missing” within a month of being taken. Coincidence? I doubt it. And now, rather than owning up to their behavior, they will try to post some ridiculous response to my post. Just watch. If you care about your health, your time, your wallet or your sanity, go somewhere else.
Joanna, we’re genuinely impressed by the time you and your husband invested in crafting your one-star thriller about our practice. Unfortunately, when creative writing turns into a personal swing at our values, our patients, and our team, the plot changes: we step out of the audience, onto the stage, and address defamation and online harassment with every spotlight the law affords us.
Thank you for the novella. We confess it’s more suspense-fiction than fact, so—strictly for the benefit of anyone reading—we’ll separate plot twists from reality:
1. “Sweepstakes reviews.” Cute theory, but our five-star feedback since 2023 came the unfashionable way: earning it, one crown-free smile at a time. No raffles, no margarita machines—just dentistry.
2. “Unnecessary fillings.” Dentistry is governed by radiographs, not Ouija boards. Our doctors recommended treatment because verifiable, charted decay was present. We’ll happily review those images with you—privately, of course, because HIPAA is a thing we respect, even when others don’t.
3. “Answering service in Ohio.” Geography lesson: our overflow calls forward 1.2 miles down the road to a HIPAA-certified hub when our in-house team is chairside. Then a professional team will handle the calls within United Estates, in this case in Ohio. If you’d stayed on the line longer than a TikTok clip, you’d have heard the explanation.
4. “Missing X-rays.” Digital files don’t sprout legs. Federal law requires a signed release before we email protected health information. Skipping that form, then claiming a conspiracy, is like refusing the key and then blaming the lock.
Accusing medical professionals of endangering a child for profit isn’t critique; it’s defamation. We take that seriously—and so will the folks who handle such matters for us.
Here’s the part where we’re expected to beg you back. Hard pass. Our chairs are reserved for patients who want evidence-based care, not front-row seats for online drama.
For everyone else: if you prefer dentistry with science over scandal, we’ll be here—loupes on, gloves up, smiles intact.
Unapologetically,
Doctors Lake Family Dental
Where drama ends and dentistry begins
Negative experience: The practice went downhill fast after Dr. Boitet retired. Don't be fooled. All the good reviews came from when he was the owner, not after recent changes. Many of their employees moved to another practices and confirm my sentiment. You can't even get on a phone with the front office because all they have is answering service. Multiple times they have canceled my appointment the last minute, sometimes after I showed up for my appointment. I finally got fed up and decided to transfer elsewhere. Getting my records transfer was a nightmare I had to make multiple calls and texts. After which they told me my kids' latest x-rays were lost (after less than a month since taking them). How convenient. They will make it impossible for you to go somewhere else because they're so petty about you staying. I wouldn't be surprised if they were losing business by a minute. New owner has zero bedside manners and won't give you time of day. The other dentist is rough and rude and a third one just finished school .Terrible attitude from staff and office manager very rude and unprofessional. Last visit they said my kids needed fillings even though you could not see anything with a naked eye. We switched to another practice and the new dentist said no fillings needed confirmed by x-rays. Further confirms my disbelief in those crooks at Doctors Lake, who just want your money and will do anything, including deceit, to get it. Now they grasping at straws saying I have a pattern of leaving negative reviews LOL. I only leave a 1 star review when my experience was laughable, unprofessional and unacceptable, so what is this saying about your practice? Further my review history spams over decades and includes praise for many businesses who deserve it. So nice of you trying to be petty and diminish my credibility, further confirming my belief in your shady and unprofessional practices. My experience was real and I have every right to post a review. People can do what they wish with it.
Dear CJW,
Since your edited your review, im going to post a copy here so we don't miss the facts to what has become a personal attack to our business. Because HIPAA forbids us from airing the private details behind your visits, we’ll stick to verifiable facts—and a little healthy irony.
Your public profile currently lists 18 one-star reviews and zero five-star reviews in the past three years. Consistency is admirable, but readers may decide for themselves whether every single business you visit including kids friendly cafes and a car wash-merits identical outrage.
We respect your right to share an experience—even an unhappy one. We do not, however, accept being labeled “shady” or “crooks” without evidence. A civil conversation beats internet theatrics every time.
Following :
"The practice went downhill fast after Dr. Boitet retired. You can't even get on a phone with the front office because all they have is answering service. Multiple times they have canceled my appointment the last minute, sometimes after I showed up for my appointment. I finally got fed up and decided to transfer elsewhere. Getting my records transfer was a nightmare I had to make multiple calls and texts. After which they told me my kids' latest x-rays were lost (after less than a month since taking them). How convenient. They will make it impossible for you to go somewhere else because they're so petty about you staying. I wouldn't be surprised if they were losing business by a minute. New owner has zero bedside manners and won't give you time of day. The other dentist is rough and rude and a third one just finished school .Terrible attitude from staff and office manager very rude and unprofessional"
Dear CJW W,
We take every patient comment seriously, but several statements in your review are inaccurate and misrepresent our practice.
1. Phone access –Our front-desk team is available in person and by phone during all business hours. After-hours calls automatically forward to a live answering service so urgent needs are never ignored. If you experienced a delay reaching us, we apologize—but it is not because we “only” have an answering service. If you ever reached the service during the day, it was because every line was occupied, and your call was automatically forwarded rather than sent to voicemail.
2. Appointment changes – On the rare occasions we must reschedule, it is because of unavoidable clinical or safety reasons (for example, a same-medical emergency from one of our doctors). We notify patients as quickly as possible and offer the next available priority slot or being seen same day with a different provider.
3. Records transfer – Patient records are protected by strict HIPAA protocols. Digital x-rays and charts are stored in multiple secure backups; none were “lost.”Florida law allows up to 30 days to fulfill a transfer request. Any paperwork you encountered reflects those privacy requirements—not an attempt to hinder your choice of provider. Yours were sent within the hours.
4. Professionalism & care – Our doctors are licensed and trained, and held to the same compassionate standard that Dr. Boitet championed for decades. We do not tolerate rudeness—from staff or from patients—and we expect mutual courtesy in all interactions.
5. Review pattern – We also note that your public Google profile contains exclusively one-star reviews for a variety of businesses. While you are entitled to share your experiences, this pattern suggests a consistently negative reviewing approach that may not reflect the balanced perspective most readers expect.
We regret that you left dissatisfied, but public comments that misstate facts can mislead other patients and unfairly damage the reputation of the dedicated professionals who care for this community. If you have specific concerns that remain unresolved, please contact our Office Manager directly at (904) 264-6700 so we can address them privately and confidentially.
Sincerely,
Doctors Lake Family Dental Team
Fantastic experience: Pleasant, efficient staff, knowledgable dentist, expert treatment plan.
Thank you for your kind words! We're so glad to hear that you had a pleasant experience and felt confident in our team and treatment plan. We appreciate your trust and look forward to seeing you again!
Fantastic experience: I have my teeth cleaned every three months because of periodontal disease. Amber was very gracious to clean my teeth today because I was not able to see the hygienist in the periodontal office due to her surgery. I was able to stay on schedule This is a great example of how the staff in this office works with their patients to maintain dental health. Dr.Padron and his staff are like a family that truly cares about their patients. My husband and I are very pleased to be your patients. Thank you, M.Joyce Slate &John Slate
Thank you, M. Joyce and John, for your thoughtful review! We're so glad Amber and Dr. Padron could accommodate your needs and help you stay on track with your dental health. It’s wonderful to hear that you and your husband had a positive experience with our team. We truly appreciate your trust and look forward to caring for your smiles for years to come!
Fantastic experience: I had a good experience with Dr. Padron his assistant Alyssa. They are in the process of solving my implant issue, and were very professional about how to proceed. Hopefully they will resolve the issue in the near future.
Thank you for sharing your experience! We're glad to hear that Dr. Padron and Alyssa provided professional care and made you feel confident about the next steps. We're committed to helping you reach a successful resolution and appreciate your trust throughout the process. Please don’t hesitate to reach out if you need anything in the meantime!
Fantastic experience: Absolutely wonderful experience!!! Everyone was so friendly and inviting. It was the most relaxing visit. My hygienist, Amber, was amazing! She explained everything as we went through my visit. Doctor Paxton was very was personable. I can honestly say for the first time I’m actually looking forward to my next visit.
Thank you so much for your kind words! We're thrilled to hear that your visit was such a relaxing and positive experience. Amber will be so happy to know you appreciated her thorough care and explanations, and Dr. Paxton will love hearing your feedback as well. It means a lot to us that you're actually looking forward to your next visit — we are too!
Fantastic experience: They were very friendly and thorough. I would recommend to everyone!
Thank you for your kind words! We're so glad to hear you had a friendly and thorough experience with us. Your recommendation means the world to our team—we truly appreciate your support!
Fantastic experience: Everyone At doctors like family dental are very professional and very nice. I had Staci today and she was great!!!
Thank you so much, Emily! We're so glad to hear you had a great experience with us at Doctors Lake Family Dental. Staci will be thrilled to know you appreciated her care! We truly value your kind words and look forward to seeing you at your next visit.
Positive experience: I was truly impressed and satisfied with my first visit to Dr’s Lake Family Dental. The receptionist he and the staff were very welcoming friendly and supportive. My time with the dentist the assistant that cleaned my teeth the insurance liaison and Mrs Kelly was a wonderful experience. I returned on 05-29-25 to get a temporary cap and was met again with the same welcome by everyone. Thank you Doctors Lake Dental for making my visit a memorable one. I will recommend your business and services to anyone seeking dental care.
Thank you so much for your kind and thoughtful words! We’re absolutely thrilled to hear that your first visit—and your return visit—were both such positive experiences. Our team works hard to create a welcoming and supportive environment, and it means the world to know that came through in every interaction, from the front desk to your time with the dental assistant, dentist, and Mrs. Kelly.
We’re especially grateful for your recommendation and truly appreciate you trusting us with your care. We look forward to seeing you again and continuing to provide you with the high level of service you deserve!
Fantastic experience: I have used this dental practice for my entire life. The founding dentist was fantastic, and the new owners have taken up the baton with magnificent aplomb. I will continue to be a customer as long as I live in the area.
Thank you so much for your lifelong trust and support! It means the world to us to hear that your experience has remained consistently positive—from the founding dentist to our current team. We’re honored to continue caring for your smile and are grateful to have you as part of our dental family. We look forward to seeing you for many more years to come!
Fantastic experience: My hygienist was absolutely amazing. They are always kind and caring, and supportive while helping address issues! If you have dental anxiety they are the perfect place to help you!
Thank you for the kind words! We're so happy to hear your hygienist made such a positive impact on your visit. Our team takes pride in being compassionate, supportive, and especially attentive to those with dental anxiety. It's wonderful to know you felt cared for and comfortable—we're always here to help make your experience as smooth and stress-free as possible. Looking forward to seeing you again soon!
Fantastic experience: The best dentist on the face of the Earth! Wonderful patient demeanor! Great technical skills! Absolutely the best!
Wow—thank you for such an incredible review! We're beyond honored to be called "the best dentist on the face of the Earth"! Our team is passionate about providing top-notch care with a warm, patient-centered approach, and it’s so rewarding to know that came through in your experience. We truly appreciate your support and can’t wait to see you again!
Fantastic experience: Welcome home to you, and now to all of those whom you refer to Doctors Lake Family Dental. When you make your very first phone call you will be greeted by the most highly customer service related professionals who TRULY care about you, your needs and your families needs. You will be scheduled by professionals who greet you with a smile ( yes, you can feel their smile over the phone) compassion, understanding, kindness and empathy with no judgement. Most especially Bart who exceeds the most high levels of customer service that I have ever received at any business. Once your appointment is scheduled, be prepared to step into a clean, professional, welcoming and reassuring environment. Dr. Padron has gone above and beyond his expertise that I have ever experienced with any dentist. His gentle bedside manner, his sincerity behind his goals for you, his understanding of financial burdens that more often then most become a henderance to individuals and their families. His willingness to listen and NOT control the individual. He does not belittle nor does he make a person feel less worthy. Dr. Padron truly feels more like family then my Dentist. Along the side of Dr. Padron, I have also experienced the same professionalism, patience, kindness, compassion and empathy from Dr. Shimunov. If you are an individual who has a fear of dentists, please know that Doctors Lake Family Dental is not only a business but a welcoming environment that feels like home. Lexi who handles your dental treatment plans excels in her professionalism as well. Helping to guide you through the best plans and goals in being able to achieve your dental needs. They accept a good amount of dental insurance plans. They also offer plans for those who do not have dental insurance as well as they work with lenders who are also avaliable as an option to accomplish all of your dental needs. Doctor's Lake Family Dental has been my dentists providers now going on 3 years, maybe a little bit longer. I am sincerely grateful to Dr. Padrons lovely staff who all go over and beyond. I hope that you will feel just as welcomed once you call to schedule your first appointment. If you have been putting off your dental needs, please do not be scared or allow fear to hold you back. Your loved ones need you and dental care is such a viable source in all of our overall health. You deserve to have a beautiful smile too, and one that your not afraid to share with the world. Your smile can change a life :) Thank you for reading my review, and I can only hope that you will become apart of our dental family. May God continue to shine his face upon you and your family.
Wow—thank you from the bottom of our hearts for such a moving and thoughtful review. Your kind words truly mean the world to our entire team. We are honored to have earned your trust over the years and are so grateful for the opportunity to be part of your dental journey.
We’re thrilled that you’ve had such positive experiences with everyone from our front office team—especially Bart—to our doctors, Dr. Padron and Dr. Shimunov, and our treatment coordinator, Lexi. It brings us so much joy to know that our commitment to compassionate, judgment-free care shines through in everything we do. Creating a welcoming space where patients feel seen, heard, and cared for is at the heart of our mission.
Thank you for sharing such an inspiring message with others who may be nervous or hesitant about taking that first step. Your words remind us why we do what we do every day. We’re so lucky to have you as part of the Doctors Lake Family Dental community, and we look forward to many more years of care, trust, and smiles!
Fantastic experience: Had to reschedule due to conflicting work schedule. I was able to get a same day appt with Stacie. I was taken back on time and she did a phenomenal job. See you back in 4 months.
Thank you for the great review! We're so glad we could accommodate your schedule and get you in the same day. It’s wonderful to hear that Stacie provided such excellent care—we’ll be sure to pass along your kind words. We look forward to seeing you again in 4 months!
Positive experience: Fine treatment, didn’t tell me new owners took over and began charging more than previously. Will be switching.
Thank you for your feedback. We're glad you were happy with your treatment, but we’re sorry to hear about the frustration regarding ownership changes and billing. We truly value transparency and want to make this right. Please don’t hesitate to contact our office—we’d appreciate the chance to review your concerns directly.
Fantastic experience: Wonderful experience I love the staff and Dr Padron is amazing. Very detailed and knowledgeable!! I felt amazing when I left!! And looking forward to my next visit!! recommend!!!
Thank you so much for the kind words! We’re thrilled to hear you had such a wonderful experience with Dr. Padron and our team. Your trust and enthusiasm mean the world to us, and we’re so glad you left feeling great. We look forward to seeing you at your next visit!
Negative experience: Be cautious with billing and always get a second opinion. I visited this office for a routine cleaning and x-rays, paid what I was told was due at the time, and left thinking my account was settled. Over a year later, I unexpectedly received a bill for nearly $500, with no prior notice or explanation. When I tried to follow up, I couldn’t get a response from the billing department—calls went unanswered, and I’ve had no luck getting clarification. While the clinical staff was pleasant and professional, I found the front office to be a bit dismissive and unhelpful, which made the situation more frustrating. Additionally, I was told I had a cavity that needed treatment, but when I got a second opinion from another dentist, they found no issues. That raised some red flags for me and made me question how treatment recommendations are being made. I would advise anyone considering this practice to ask for detailed billing information up front, confirm coverage with insurance directly, and seek a second opinion for any proposed procedures. The care experience itself was fine, but the lack of transparency and follow-through afterward has been disappointing.
Thank you for taking the time to share your experience. We're truly sorry to hear about the billing confusion and the difficulty you encountered when seeking clarification. That’s not the experience we want for any of our patients, and we understand how frustrating and concerning it must have been to receive a bill so long after your visit.
We also take your feedback about treatment recommendations seriously. Your trust is very important to us, and we always encourage patients to ask questions and feel fully informed about any proposed care.
We’d appreciate the opportunity to look into your account and address your concerns directly. If you're open to it, please contact our office so we can better understand what happened and work toward a resolution. Your feedback helps us improve, and we’re grateful you brought these issues to our attention.
Fantastic experience: Had temporary crown while awaiting permanent crown. First temporary crown could not be fitted. Second temp crown installed but discovered later that evening a sharp edge was on cheek side of the temp crown. That sharp edge felt like it was cutting the inside of the cheek. Beginning about day two, the tooth in front of the temp crown felt as it were infected and low grade pain radiated into the upper jaw bone. Had to leave town for the week and resorted to using Tylenol to relieve discomfort. We have been using this practice since 1994 and have not had this experience over that time. I am not certain where the ill-fitting temp crown issue arose but am expecting the permanent crown to be fitted properly and function painlessly. I held off making these comments but the continuous requests prompted my less than laudatory remarks. To state the obvious, I not only pay significantly for this procedure, but it is my mouth that was worked on. I expect better.
Thank you for sharing your experience, and most importantly, for being a valued patient since 1994. We truly regret to hear about the discomfort you experienced with your temporary crown and the concerns that followed. This is certainly not the level of care we strive to provide, and we understand how important comfort and quality are—especially with something as personal as dental work.
We appreciate your patience and your honesty, and we want to ensure the final result meets your expectations. Please don’t hesitate to contact our office so we can make this right and ensure your permanent crown is properly fitted and pain-free. Your trust means a great deal to us, and we’re committed to restoring your confidence in our care.
Negative experience: I have been going there for over 7 years. Unfortunately the new administration is money hungry and not very family oriented. Same issue as other. Tell me one thing then get a surprise bill on mail. When I go to try to clarify the bill it seems no one knows how to explain it. They did not tell me they were not in network prior to my appointment and I have two insurances. Needless to say I settled my bill and will not be going there again. Sad to see Dr Boitet legacy go down the drain for corporate greed.
Thank you for being a patient for over seven years. We’re very sorry to hear about your recent experience. Clear communication and patient trust are priorities for us, and we regret any confusion regarding insurance and billing. Your feedback is being reviewed internally, and we remain committed to honoring the legacy of care that Dr. Boitet built. We appreciate your trust in allowing us to care for your smile over the years.
Fantastic experience: The office is beautiful and I like that I can look out the big windows at nature while I get my teeth cleaned! I have had nothing but good experiences at this office. They are well staffed, quick and thorough. Staff are friendly and they have fresh baked cookies .
Thank you so much for the kind words! We’re so glad you enjoy the beautiful view during your visits—those big windows make a big difference! It’s wonderful to hear that you’ve consistently had great experiences with our team. We work hard to provide quick, thorough care in a friendly environment (and yes, we’re pretty proud of those fresh-baked cookies ). We truly appreciate your support and look forward to seeing you again soon!
Fantastic experience: Once again my visit to Dr’s Lake family dental was a very pleasant experience. A huge shout out to Danielle who always puts me at ease and makes the visit so easy! Plus the staff at the front desk was very helpful with setting up my future appointments!
Thank you for your kind words! We’re delighted to hear that you had another pleasant experience with us. Danielle is indeed a gem, and we’re glad she could help put you at ease. We look forward to your next visit!
Fantastic experience: Very professional and friendly. I have been going here for 15 years and they always accommodate. Excellent practice and I highly recommend
Thank you so much for your continued trust and kind words! It means the world to us that you’ve been part of our dental family for 15 years. We're so glad to hear you’ve consistently felt welcomed and well cared for—our team takes pride in being both professional and accommodating. Your recommendation truly means a lot, and we look forward to many more years of providing you with excellent care!
Fantastic experience: Wonderful experience today at Doctors Lake Family Dental. Super sweet hygienist who took time to ask good questions. The Dentist was thorough and efficient. I will be back.
Thank you for your kind words! We're so glad to hear you had a wonderful experience at Doctors Lake Family Dental. We’re proud of our team for providing attentive and thorough care, and we look forward to caring for your smile at your next appointment!
Fantastic experience: I had my first appointment yesterday ,and I have to say I absolutely LOVE this practice .Dr Padron was so friendly, his entire staff is.I had a lot of work done and it was done very efficiently ,with little pain. Bedside manner is everything to me as I have had more than my share of bad experiences.If you are looking for a dentist that treats you with respect yet is extremely knowledgeable I would really recommend this practice!
Thank you for your kind words! We’re so glad to hear you had a positive experience with Dr. Padron and our team. We understand the importance of a caring and respectful environment, and we’re thrilled to know we made you feel comfortable throughout your visit. Your recommendation means a lot to us, and we look forward to seeing you again!
Fantastic experience: Joanne did such an amazing job cleaning my teeth! She was very thorough and educated me on my gums :) 10/10 would recommend this office !
Thank you for the wonderful review! We're so glad to hear that Joanne provided such thorough care and helped educate you about your gums. We appreciate your recommendation and look forward to seeing you at your next appointment!
Fantastic experience: Exceptional dental practice. Staff and doctors are very knowledgeable and kind.Danielle, my hygienist, is very professional and detailed oriented, I even complimented her because she was very gentle and kind. They made me feel welcomed as soon as I walked in. I will certainly recommend you being a patient.
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with our team, and we’ll be sure to pass along your compliments to Danielle. Providing knowledgeable, gentle, and welcoming care is our priority, and we’re grateful for your recommendation. We look forward to seeing you at your next visit!
Fantastic experience: Doctors Lake Family Dental, I was amazed on the extensive through and friendly service I was provided by the entire staff. From the minute I walked through the door, I was greeted with a smile. The office was modern and clean. They offer coffee, water and some snacks while you wait. A big plus for me was that they were punctual for my appointment. The dental hygienist was extremely thorough at taking a complete inventory of every tooth in my mouth. X-rays were taken and reviewed. They will provide as much or as little detail as you require. They also take pictures of your teeth to keep on record. I've never had an experience like this at any other dental office in my life. This has been a pleasant experience.
Thank you for your wonderful review! We’re so glad to hear that you had such a positive experience with our team. It’s great to know that you appreciated our friendly service, modern office, and thorough care. We strive to make every visit comfortable and informative, and we’re thrilled that we exceeded your expectations. We look forward to seeing you again soon!
Fantastic experience: New patient exam and cleaning due to insurance change. Staff and Doctor were friendly, great atmosphere. Would highly recommend to family and friends.
Thank you for your wonderful review! We're so glad to hear that you had a great experience with our team and felt comfortable in our office. We truly appreciate your recommendation and look forward to seeing you again!
Fantastic experience: Always pleasant, professional and a calming experience! You can never say that about many Dentist offices! Really am pleased there !
Thank you for your kind words! We're so happy to hear that you find your visits pleasant and calming—creating a comfortable experience for our patients is our top priority. We truly appreciate your support and look forward to seeing you again!
Fantastic experience: Dr Hansen and Ronni were amazing. I have always been terrified to go to the dentist and they made my experience a pleasant one !!! The office staff were also very friendly and welcoming!!!
Thank you, Tracey! We're so glad to hear that Dr. Hansen and Ronni helped make your visit a pleasant one. We know dental visits can be nerve-wracking, and we’re thrilled that our team could provide a comfortable and welcoming experience for you. We truly appreciate your kind words and look forward to seeing you again!
Fantastic experience: Doctors Lake Family Dental is my regular dentist for cleaning and dental care. Recently, I had a dental emergency, over a weekend of course. I called the office and their very efficient and competent answering service answered and gave me information for both same day emergency services or a Monday appt. I chose the Monday appt. On Monday, Dr. Yakov Shimunov and his dental assistant Rhoni listened as I described my painful weekend experience. I was terried that I had a abscess and would need a root canal or crown replaced. Luckily, their wisdom and backup xrays and examinations showed that my teeth were fine, but that my problem was severe sinus pressure couple with some teeth grinding (my old standard). I'm on sinus meds now and the pain is receeding. Learned so much from Doctors Lake Family Dental - and love the plan program I purchased.
Thank you, Lesley, for sharing your experience! We're so glad our team could provide the care and reassurance you needed during your dental emergency. Dr. Shimunov and Rhoni are dedicated to thorough, patient-centered care, and we’re happy to hear their expertise helped put your mind at ease. It’s great that you found our plan program beneficial as well! We truly appreciate your trust and look forward to continuing to care for your smile.
Fantastic experience: I had a broken tooth that needed to be extracted and I drove 2 hours each way from my home to their office and it was well worth the trip. They were awesome.
Thank you for sharing your experience! We're so glad to hear that the trip was worth it, and we truly appreciate you traveling such a distance to see us. It’s great to know that our team made the process smooth and positive for you. We’re grateful for your trust and are happy we could help with your broken tooth. Looking forward to seeing you again for any future dental needs!
Fantastic experience: Best Dentist office, entire staff are the best at making you feel as if you are only patient in the office. Would recommend to anyone that this is the most professional office in clay county.
Thank you so much for your kind words! We're thrilled to hear that you felt so well cared for and that our team made you feel like a priority. Your recommendation means a lot to us, and we're proud to be considered the most professional office in Clay County. We look forward to continuing to provide you with the best care possible!
Negative experience: The staff is nice, unfortunately they are not competent. They confirmed our insurance coverage, then after the appointment called stating they needed payment for the appointment. Said they made a mistake and they weren’t covered on our plan…….
Thank you for your feedback. We sincerely apologize for the confusion regarding your insurance coverage. We understand how frustrating this situation can be and truly appreciate you bringing it to our attention. We are committed to providing clear and accurate information. Please contact our office directly so we can resolve this matter to your satisfaction. Thank you for your understanding.
Fantastic experience: The ENTIRE staff was wonderful from my 1st call and through my appointment. They all day calm soothing voices which helped my bad anxiety tremendously.
Thank you for sharing your experience! We're so glad to hear that our team was able to help ease your anxiety and make you feel comfortable from start to finish. Creating a calming and supportive environment for our patients is so important to us. We truly appreciate your kind words and look forward to taking care of you again!
Fantastic experience: The staff is friendly, courteous and respectful. The facility was also very clean and well maintained.
Thank you for your kind feedback! We're so glad to hear that you had a positive experience with our friendly, respectful staff and that you found our facility clean and well-maintained. We strive to provide a comfortable and welcoming environment for all our patients. We look forward to seeing you again!
Fantastic experience: Great overall experience! Front staff, hygienist, and Doctor were all friendly and provided exceptional care!
Thank you for your wonderful review! We're so happy to hear that you had a great experience with our team. Providing exceptional care in a friendly environment is our priority, and we’re thrilled that you felt well taken care of. We look forward to your next visit!
Fantastic experience: I have been to many dentists over the years, and so far, this location has provided nothing but a good experience. My cleaning went very smoothly, and I just had a filling done that came out perfectly. I was also given plenty of numbing medication because I had a bad experience before, but I am very happy with my choice of them as my dentist.
Thank you for your thoughtful review! We're so glad to hear that your experience with us has been positive, especially after your previous concerns. It's great to know that your cleaning and filling went smoothly, and that we could ensure your comfort during the procedure. We truly appreciate your trust in us and are excited to continue providing you with excellent care!
Fantastic experience: I’m from out of town and they were able to see me right away, which I really appreciated. All the staff members I interacted with were so kind and friendly. The dentist who repaired my chipped tooth and replaced my filling did a fantastic job. I highly recommend this dental practice.
Thank you for your wonderful review! We're so glad we could accommodate you and provide the care you needed while you were in town. It’s great to hear that our team made you feel welcome and that you’re happy with your treatment. Safe travels, and we appreciate your recommendation!
Fantastic experience: Everyone in the office was very nice and helpful. The customer service was amazing. The care and compassion they had for my granddaughter was amazing also. We are looking forward to our transition to Doctor's Lake Family Dentistry.*****
Thank you for your kind words! We're so happy to hear that you had a great experience and that your granddaughter was treated with care and compassion. We look forward to welcoming you and your family to Doctor's Lake Family Dentistry!
Negative experience: Wow! They say one thing on the phone and try to tack on 10 other things when I get there! Everyone was really rude and all about what they could charge me knowing I had good insurance! Wouldn’t do anything I needed unless I did everything they wanted to do! Never go to this place!! 1 star is not low enough! I’ve never felt so beat down and humiliated in my life!
Thank you for sharing your experience. We're sorry to hear about this frustrating circumstance, and take your feedback seriously. We would appreciate the opportunity to discuss your concerns further. Please reach out to our office so we can address this situation and work toward a resolution, as our patient experience and care is our top priority.
Fantastic experience: The best dentist I have ever been too! Highly recommend!! My hygienist was soo sweet made me laugh the entire time and made me soo comfortable! 10/10!!
Thank you for your amazing review! We're thrilled to hear that you had such a fun and comfortable experience with your hygienist. Making our patients feel at ease while providing top-notch care is what we strive for! We truly appreciate your recommendation and can't wait to see you at your next visit!
Negative experience: Bought family dental plan 605.00. Went for just a general cleaning which I requested prior to cleaning. On checkout they charged 137.00 and they said it was a periodontal cleaning. It didn’t seem any different than others that I’ve had at other dental offices. So buyer beware… they say you get two cleanings and X-rays for each husband and wife . Watch for extra fees. The staff is very nice however, I won’t go back.
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and any confusion regarding your cleaning. Our goal is always to provide clear communication about treatments and any associated costs. Periodontal cleanings are sometimes necessary based on a patient’s gum health, and our team follows standard protocols to ensure the best care.
We truly appreciate your kind words about our staff, and we regret that we didn’t meet your expectations. If you’d like to discuss this further, we’d be happy to go over your treatment details with you. Please feel free to reach out to our office directly. Your satisfaction and trust are very important to us.
Fantastic experience: I called on a Wednesday due to gum pain and in need of a cleaning appointment. They got me in the next day and were able to rectify the problem. They set me up for a six month appointment for a cleaning was able to take advantage of their dental plan discount. I was very pleased with Dr. Shimanov and dental hygienist Quienese(I hope I spelled the names right) I would recommend them highly,
Thank you for your wonderful review! We're so glad we could get you in quickly and address your concerns. Dr. Shimanov and Quienese will be happy to hear your kind words! It’s great to know you were able to take advantage of our dental plan discount as well. We truly appreciate your recommendation and look forward to seeing you at your next visit!
Fantastic experience: I felt well taken care of from check in to check out. After being a patient at Greenberg for years, I was happy to receive quality treatment.
Thank you for your review! We're so glad to hear that you felt well taken care of from start to finish here at Doctors Lake Family Dental. Providing quality treatment and a great patient experience is our top priority. We appreciate your trust in us and look forward to seeing you again!
Fantastic experience: I’m new to Doctors Lake Family Dental but the staff and the doctors made me feel like a was a longtime patient.
Thank you for your kind review! We're so happy to hear that you felt welcomed and comfortable at Doctors Lake Family Dental. Our goal is to make every patient feel like family from day one! We look forward to serving your dental needs for the years to come!
Fantastic experience: The Dentist isn't my favorite place to go. But I've had such a good experiences every time I've been in the office. It's a bit of a drive for me, but i don't mind making it because of the comfort.
Thank you for your kind words! We understand that the dentist may not be everyone's favorite place, so we're thrilled to hear that your experiences with us have been positive and comfortable. It means a lot that you’re willing to make the drive, and we truly appreciate your trust in our care. Looking forward to seeing you at your next visit!
Fantastic experience: If I have to go to an appointment. This is by far my favorite of any appointment. And I drive clear across town to do it. Everyone is always so nice from the time you enter to the time you leave. I just adore my hygienist and she always does such a good job. And they make Otis Spunkmeyer cookies in house to take when you leave. Yes the office smells like cookies and I’m not mad at it.
Wow! Thank you for such a fantastic review! We love hearing that your visits with us are worth the drive and that our team makes your experience so enjoyable. Your kind words about your hygienist mean the world to us, and we’re so glad you appreciate the little extras—like the cookies! We look forward to seeing you at your next appointment! ✨
Fantastic experience: What a pleasure to have my dentistry needs serviced at Doctors Lake Family Dental. The experience was professional, yet personable. The facility is very clean and well appointed. It was great being able to see before and after pics. I highly recommend Doctors Lake Family Dental based on my multiple experiences with them. I have now brought my whole family to them as our dentist!
Wow, thank you for your thoughtful review! We're delighted to hear that you've had such positive experiences with us and that you’ve entrusted your whole family’s dental care to our team. We strive to provide professional, personalized care in a welcoming environment, and we're so glad that came through in your visits. We look forward to continuing to care for you and your family!
Fantastic experience: Everyone was so kind and the office was very welcoming! I’m very thankful for Danielle she was great and I look forward to getting to know the other staff. Also, thankful for Chloe she was very helpful!
Thank you for your thoughtful review! We’re so glad to hear you felt welcomed by our team and had a great experience with Danielle and Chloe. Your kind words mean a lot to us, and we look forward to continuing to provide you with excellent care!
Fantastic experience: I love that I see the same hygienist every time. She's amazing! I always leave feeling extra clean and well taken care of.
Thank you for your kind review! We’re so glad to hear how much you enjoy seeing your hygienist and that she provides such amazing care. It’s always our goal to make sure you leave feeling well cared for and confident in your smile!
Negative experience: I moved and wanted to give this place a try and I do NOT recommend going for cleanings. The doctor himself is great. The hygienist who did my cleaning was very rough on my mouth. I am in a lot of pain after she did some kind of dental probing on me and after she used her plaque scrapper. I told her it was painful as she continued doing it and going very rough with it. My entire mouth is cut up now from how deep she was scraping and pushing the tool into my gums. The whole appointment all I could taste was blood and she had to keep rinsing my mouth. This was new to me because I do NOT have any kind of bleeding at home when I floss(daily by the way although she told me she couldn’t tell) and brush. Even my husband when I got home could see the cuts I had all across my gums. She blamed it on that I had “gingivitis” but this is not the case as I’m 22, healthy, and take very good care of my teeth.(I have also never been told I had gingivitis from my previous dental office who has seen me my whole life) The doctor himself came in and sat down for like 30 seconds and said I had no cavities and my teeth looked great. All I can say is that I felt mistreated with how much pain she caused me. I will not being coming back to this practice ever again.
Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your recent cleaning was so uncomfortable. We take patient comfort very seriously, and it’s concerning to hear that you had such a painful experience. It's important that our hygienists are gentle while providing thorough care, and we regret that this was not the case for you.
We’d like to address your concerns directly and ensure that this doesn’t happen again. Please feel free to reach out to us at your convenience so we can better understand your experience and make things right. We’re committed to providing quality care, and we truly value your feedback as it helps us improve.
Thank you again for bringing this to our attention, and we sincerely apologize for any discomfort you’ve experienced. We hope you’ll allow us the opportunity to discuss this further.
Fantastic experience: Had a dental emergency, went to see Dr. Padron, In my 63 years I have never been to a dentist who explained the procedure in detail and took care of my pain. When he put the anesthesia, which is usually the worst part for me when going to a dentist , Dr Padron did it without even feeling any discomfort at any time. Once again I have been to quite a few dentist in my 63 years and he is the best. Eduardo
Eduardo, thank you for sharing your experience! We're so glad Dr. Padron was able to provide the care and relief you needed during your dental emergency. Your kind words about his detailed explanations and gentle approach mean so much to us. It’s wonderful to hear that he made the process comfortable for you. We’re honored to be your dental care provider and look forward to taking care of you in the future!
Fantastic experience: My experience has always been wonderful. I would highly recommend Dr Padron for any procedure that you need. Very caring and explains everything he’s doing. The staff are always friendly and helpful.
Thank you for your wonderful review and recommendation! We’re so pleased to hear that your experiences with Dr. Padron and our team have been positive. Providing caring, thorough, and friendly service is always our goal. We truly appreciate your trust and look forward to continuing to care for your dental needs!
Fantastic experience: This dentist is professional, friendly, and affordable. We always have a great experience and we are glad to be a part of the Lake Dental practice.
Thank you so much for your thoughtful review! We’re delighted to hear that you’ve had great experiences with us and feel at home at Doctors Lake Family Dental. Your kind words about our professionalism, friendliness, and affordability mean a lot to us. We’re grateful to have you as part of our dental family and look forward to serving you for years to come!
Fantastic experience: They were wonderful! While I was visiting my sister for the holidays, I had a dental emergency, and they graciously worked me in even though I’m not even a local. They were friendly, professional, and quick!
Thank you for your kind review! We're so glad we could help during your dental emergency while you were visiting. It’s always our goal to provide friendly, professional care, no matter the circumstances. We hope you enjoyed the rest of your time with your sister, and we’re here for you anytime you need us!
Fantastic experience: My father had an emergency with a wisdom tooth. Was able to get him in same day. Tooth was extracted same day! Appointment time was only 45 minutes! Dr Padron and his assistant Alyssa were great! 10/10 recommend!!!
Thank you so much for the amazing review! We're so glad we were able to accommodate your father’s emergency and get him the care he needed quickly. Dr. Padron and Alyssa will be thrilled to hear your kind words. We appreciate your trust in us and your high recommendation. If you or your family ever need anything in the future, we’re here to help!
Fantastic experience: This dental provider did an outstanding job helping me with a “bite adjustment” that was needed after receiving 3 crowns. Of most importance, they listened and showed concern for my situation. Furthermore, they assured me that the problem would be resolved.
Thank you so much for your thoughtful review! We're so glad to hear that we could help with your bite adjustment after your crowns, and that our team made you feel heard and supported throughout the process. We always strive to provide the best care and ensure our patients are comfortable and confident with their treatment. We truly appreciate your feedback and look forward to continuing to care for your dental needs!
Fantastic experience: I went in to get assistance with some concerns. Everything was so easily handled and the staff is so very kind, patient and understanding. Looking forward to my next appointment
Thank you so much for your kind words! We're thrilled to hear that your concerns were addressed with ease and that you had such a positive experience with our team. We strive to make every visit as comfortable and welcoming as possible, and it's great to know we succeeded. We look forward to seeing you at your next appointment!
Fantastic experience: Everyone is amazing. Took care of me and my anxiety of seeing a dentist. This office is very professional but at the same time kind and caring. The Dentist was awesome
Thank you for your wonderful review! We're so glad to hear that our team was able to help ease your anxiety and provide you with a positive experience. We take pride in offering professional, compassionate care, and it’s great to know that you felt both supported and comfortable. We’re also thrilled to hear that you had a great experience with the dentist! We look forward to continuing to take care of you and your smile!
Fantastic experience: My first visit to this dentist office was nothing but pleasant from the time I was greeted in at check-in to the time I left! Michelle handled me with care during my appointment and I would highly recommend this dental office to anyway who is hesitant when visiting the dentist! They made the process so easy!
Thank you so much for your kind words! We're thrilled to hear that your first visit to our office was such a positive experience. Michelle and the rest of our team work hard to ensure every patient feels comfortable and well cared for, and we're glad that showed during your appointment. We truly appreciate your recommendation and are grateful for the opportunity to serve you. We look forward to seeing you again!
Fantastic experience: Update: Doctors Lake Family Dental reached out to me and apologized for the confusion and was very accommodating in rescheduling an appointment. I am very glad that I went back for I am very pleased with their practice and the work they have done to help with my dental issues. I will continue to use Doctors Lake Family Dental. They tell me my appointment will be on Wednesday then text me and that appointment is Thursday. When I show up Thursday they tell me that my appointment was Wednesday and would not fit me in although it was their mistake. I will not recommend and will not go back.
We are sorry to hear about your experience, and understand your frustration. We strive to provide excellent service, and apologize for the confusion as we were experiencing issues with our software. We value your time, and continuously strive to make improvements. If you'd be open to discussing this further, please feel free to reach out to us directly, and we’ll do our best to make things right.
Fantastic experience: I really love this dentist office. They make me feel comfortable and like family. The dentists are very gentle, and the hygienists are amazing.
Thank you so much for your heartfelt review! We’re thrilled to hear that you feel comfortable and like family with us. Our team takes pride in providing gentle dental care, and we’re glad to know you had a great experience. We appreciate your trust and look forward to seeing you again!
Fantastic experience: I’ve been going here for 2 years. I switched after a bad experience at a chain dentist, who created a cavity that no other dentist has found. The staff at DLFD are amazing and patient. My daughter who is 11 enjoys everyone there and has no anxiety about having her teeth cleaned. They have done great crown work and deep cleans. What I love most is how kind they are. You don’t feel like you’re just another person in the chair for the day. The pricing is strait forward and always upfront. I’m so glad to have found them.
Thank you so much for your thoughtful review! We’re delighted to hear that you and your daughter have had such positive experiences with our team over the past two years. It’s wonderful to know that we’ve helped create a comfortable and welcoming environment for your dental care. We appreciate your trust in us and look forward to continuing to provide you both with excellent service!
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