Aspen Dental - Douglasville, GA

Fantastic experience: I had a great experience at Aspen Dental in Douglasville! The staff was extremely professional, friendly, and made me feel comfortable from the moment I walked in. They took the time to explain everything clearly and answered all my questions without rushing. The office is clean, organized, and the whole team truly cares about patient comfort. I definitely recommend this location to anyone looking for quality dental care!

Negative experience: This is a horrible place to get dental work done. I would not take my dog there. They tried to charge me Twice for procedures that should have been covered by insurance. According to my agreed upon treatment plan, I had fulfilled all of my financial obligations, but they were trying to get me to pay the portion that was suppose to be covered by my insurance and would not schedule future appointments. I contacted my insurance providers and they indicated to me twice that Aspen Dental Douglasville had never submitted to them the required documentation for them to get reimbursed. I believed that they were trying to “double dip” by getting me and the insurance company to pay my bill twice. When you call them on the phone, they don’t answer in a timely way and when they do answer, they place you on a long 10 minute hold and eventually hang up on you. This has happened 3 times and even happened on a 3-way call with my insurance company. My new dentist found sloppy cleaning work that was done by them just 3 months ago. They also have terrible customer service and will not send your records in a timely manner. to my new dentist. This place is terrible. If you want good dental work, stay away from them. Very poor customer service.

Negative experience: The techs in the back were very nice. I went in for tooth pain, and they were able to see me quickly. After X-rays, I saw a dentist who told me I needed a root canal. I was told my tooth was infected. The doctor who would do the surgery was a couple weeks out so they told me they would send some prescriptions over to get by until then. I went to pick them up and it was just a pain reliever. I called back and asked about antibiotics, and was told they were not needed even though the tooth was infected. A few hours later when I was out of town for work, the pharmacy called and told me antibiotics were ready. I was not able to get them for two more days because I was lied to by Aspen. The pain was still very bad so I followed up with a different dentist that could see me sooner. I requested X-rays from Aspen, but was told it could be up to two weeks to get digital X-rays. I paid to have more done at the other dentist, and was advised there was nothing infected in my mouth and no need at all for a root canal. Checked with another dentist and was told the exact same thing. Pain was from grinding my teeth when I slept, so they made me a guard and pain was gone the next day. Glad I did not let Aspen do a procedure that was not needed so they could get paid.

Fantastic experience: The Staff is very professional, and did a great job. The Doctor was great as well, and explained the best options for me.

Fantastic experience: I love Dr Shaw and the staff was great

Fantastic experience: Very good experience from start to finish! Every single staff member that I encountered was friendly, sweet, awesome and amazing! They listened to my concerns and explained the things I questioned perfectly and professionally! I highly recommend this dental office to anyone who needs it! I shall return again! Thank you for a wonderful experience!!

Negative experience: Dr.Shaw was very thorough and kind, explained thing at a pace I understood and reassured me about my plan of service, Mrs. Brooklyn and Mrs. Te'ona both were high spirited kind and made me feel comfortable and assured this experience is going to be just fine. The front desk people acted a bit aggravated with me asking many questions. I had two strokes 9 weeks ago and have a extra hard time to understand things. Corporate flat out LIED to me about the process pricing and discount. For that reason I feel this experience was a lot misdirection and simple lying. Which is sad

Fantastic experience: Great atmosphere the staff here the receptionist the hygienist is awesome thank you all kevin the hygienist walk me through the whole cleaning process and the his assistant was awesome thank you all

Fantastic experience: Office staff was nice and professional. I had a good experience during my visit

Fantastic experience: my visit was great today, it seems people working here are very kind , I liked it

Fantastic experience: Very professional from the initial phone call to the x-rays to the hygienist to the dentist. I highly recommend.

Fantastic experience: You should come here.. these folks good. They gonna take good care of ya trust me

Negative experience: I didn’t know I would loose my spot after 6 months after paying Care Credit so much money only to get an extraction and 1 cleaning. I was under the impression I would be getting maintenance every 6 months for my periodontal, guess I’ll be moving along where the give better details on dental plans and not just push prices in your face.

Fantastic experience: The team was amazing! I really enjoyed with Teona, Brooklyn, Melissa, Dr. Shaw and Lameshia. They are sharp and very good at what they do. And I got a great smile out of it.

Fantastic experience: Awesome team. They got me and out. Very pleased with this office. Brooklyn beat dental assistant she made me feel so comfortable

Fantastic experience: Entire staff was great! Very good people.

Fantastic experience: Sherry is the best hygienist. The office staff is efficient, pleasant and professional.

Fantastic experience: Great service!!!! Everybody was amazing from the front to the back

Fantastic experience: I have been terrified of the dentist for years, but my experience at Aspen Dental in Dougaslville has completely changed my views. Every single staff member was fantastic, and I could not ask for a better experience

Fantastic experience: I had such a great experience at Aspen Dental! From the moment I walked in, the staff made me feel welcome and taken care of. They got me in quickly and handled everything in a timely manner no hassle, no riffraff, just smooth service from start to finish. The customer service was excellent from the front desk all the way to the dental hygienist and dentist. Everyone was friendly, professional, and genuinely cared about making sure I was comfortable. I’m so glad I chose Aspen Dental highly recommend!

Fantastic experience: I’ve been a patient at Aspen Dental in Douglasville for the past three years, and every visit has been consistently positive. The team is friendly, professional, and efficient. I had a cleaning yesterday, and as always, the hygienist was thorough and gentle while making sure I understood every step of the process. The front desk staff made check-in and checkout quick and easy, and the overall atmosphere was clean and welcoming. It’s clear they genuinely care about their patients. Highly recommend this office for anyone looking for reliable dental care in the Douglasville area.

Fantastic experience: Everyone there every staff member was extremely polite, helpful friendly. Very understanding, enjoyable conversations enjoyable laughter. Made you feel very comfortable. I loved it. I’m so happy. I chose Aspen in Douglasville Georgia.

Fantastic experience: The staff were very welcoming and warming during our appointment. The dental assistant Te’ona was very patient and gentle while taking x-rays. Dr. Shaw was very thorough with her exam and explained the recommended treatment plan in a way that was easy to understand and without judgement. She answered questions and was patient. The dental hygienist Sherry was also great, gentle and thorough with the cleaning. We always have a great experience!

Fantastic experience: Had an incredible experience at Aspen Dental! From the moment I walked in, the front desk staff — especially Ms. Keena — greeted me with warmth and professionalism. I didn’t even have an appointment, yet they got me in right away. The dental assistants, Te’ona and Brooklyn, were absolutely amazing — friendly, patient, and made me feel completely at ease the whole time. And Dr. Shaw went above and beyond! Not only did he take care of my exam, but he was also able to extract my tooth the same day, saving me from a weekend of pain. The entire team worked together seamlessly, and their kindness and efficiency truly made my weekend better. I’m so thankful for their exceptional care — highly recommend Aspen Dental to anyone who wants professional, compassionate, and speedy service!

Fantastic experience: Hello, I am a new patient and super nervous but so far the team has been gentle and patient and helpful. I feel confident and hope to continue my positive experience Mellisa is exceptional

Fantastic experience: The staff was amazing and made me feel like I was in good hands

Negative experience: I was expecting an examination and cleaning in one visit according to the scheduler. I arrived 30 minutes ahead of time, then sat for 2hrs before beginning exam. The assistants took my blood pressure 5 times and it took 2 of them, with two different devices. The doctor's bedside manner was cold and the hygienist planned to pay off her Mercedes, by recommending a high-priced scaling at $6,000.00 with 3 sessions!! I explained to her that I'm 58yrs old never had a cavity just had cleaning 8 months ago with my regular dentist of 10yrs. This place is definitely a scam!! Don't trust this location of Aspen, unless you want to be robbed!!

Fantastic experience: The staff are so nice and the facility is very clean. Emily was amazing with providing and explaining the next steps in moving forward with my procedures.

Negative experience: Waited over an hour to be seen from my appointment time. The person who did my X-rays was personable, friendly, as well as the hygienist. The Dr. rushed through my teeth, did not thoroughly review my X-rays, and saw me for 5 minutes to say your teeth are great. I had to point out my cavities. And then come to the billing and the office manager did offer real assistance, especially when she saw I was hesitant. I felt like I wasted my time and will end up finding another dentist. Sometimes these google ratings are very misleading.

Fantastic experience: I’ve been visiting Aspen Dental in Douglasville, GA every quarter, and I can confidently say they deliver consistently excellent care. The staff is always professional, courteous, and respectful of my time—my appointments start right on schedule, without fail. My hygienist is top-notch—her wall is filled with awards and certifications, and it shows in the quality of care she provides. She’s thorough, gentle, and clearly passionate about her work. If you’re looking for a dental office that values professionalism, punctuality, and patient comfort, I highly recommend Aspen Dental in Douglasville.

Fantastic experience: I had to get a molar extracted. The work was done at the Douglasville Aspen Dental. It was a tooth that had a few different fillings for over the past 20 years that couldn't be saved. The tooth was infected I was in severe pain. Although, I have a high pain tolerance so that is never my fear when going to the dentist. My fear is the laying back in that chair with someone digging around in my mouth, and me not having control over the process!! Dr. C and the assistant Misty were wonderful. They explained the entire process to me and talked me through as they worked. They constantly asked if I was in any pain or if I needed them to stop so I could breathe. They were very caring and they have good bedside manners. The process went smoothly and only took about 10 minutes. It's been about three weeks since the procedure and I am fully healed with no issues.

Fantastic experience: Aspen Dental is the ONLY dentistry I go to. I enjoyed the one in Newnan A LOT, but this one!!! ABSOLUTELY LOVE IT!! It's not only clean but all of the staff have wonderful and welcoming personalities. Can talk to them all day lol

Positive experience: I was very worried about going, do you know when you read some bad reviews but I’ll tell you, this place got me in when I was in so much pain, and pulled my teeth that were hurting with no pain. They were so kind and courteous. Very helpful. I don’t know how anybody could have a bad experience here at the one in Douglasville at least. I was very impressed. Thank you guys for my experience.

Negative experience: I scheduled an appointment, then got a phone call that I can't have that appointment. I told her it was for a problem. I was told to still come in at 7:30am. I get there and was told I would be a walk in. I explained the phone conversation but that did not matter. I sat back down and was called to come back through the doors and was told since I started at Austell location that is where I would have to go and that I could not be seen at the Douglasville location. Aspen dental is Aspdn dental so now you can only go to the one you started at. Rude disrespectful and no professionalism at the Douglasville site.

Fantastic experience: Dr.Shaw and Teona did an excellent job fast and very helpful. I mean perfect work ethic and great people.

Fantastic experience: I was in excruciating pain and needed a tooth pulled. They got me in and out a showed great care leading up to the pulling. Highly recommended if you wanna end tooth pain

Fantastic experience: Aspen Dental in Douglasville has been great! The staff is friendly. They have made all my visits enjoyable! Meisha makes sure the front desk staff is on top of their business and do their best to keep patients informed! Thanks for making my visits great!

Negative experience: DO NOT GO. A nightmare experience even with insurance covering the procedure. The desk staff luxuriate in their incompetence. They don't even bother to call insurance directly when needed. They are clearly tickled by other's despair and it's disgusting. Further, Michael Earl Hall Jr. DMD is too egotistical, thoughtless and inconsiderate to interact with patients. He should at an animal hospital. UPDATE: I got my extraction done at Southwest Maxillofacial Surgery & Implant Center instead and WOW. I wasn't wrong at all. The surgeon was better, communication was clearer, front desk staff were smarter, the price was half, and my recovery was sooo much faster. Turns out, Aspen Dental might as well be a butcher shop.

Fantastic experience: The atmosphere was so great and the service was remarkably great the best experience I ever had in a dentist office.

Fantastic experience: My time here was great! I got in and out the staff and dentist made me feel at ease, I got a tooth pulled was super nervous the dentist did a great job! I recommend Aspen dental to anyone!

Fantastic experience: Great staff and extremely professional. Dental visits have NOT been a joy for me until I started coming here over a year ago. The plan they gave me got me on track, pricing is good. They also took my insurance. Doctor is amazing and my teeth thank me for coming here.

Fantastic experience: Friendly staff, prompt service, explained best approach to respond to my needs. Outstanding team

Fantastic experience: Everyone in this location is so pleasant...and they go far and beyond to make sure you're comfortable.

Fantastic experience: “A++ … The staff accommodated my schedule change and were very helpful.”

Fantastic experience: My experience was perfect. They were pleasant, informative, and thorough. I would recommend them 10 out of 10 time to everyone

Fantastic experience: I needed help and the employees were so kind and understanding. They listened and gave me several options for my dental health.

Positive experience: The staff was polite and professional, but there was no real warmth and empathy. After being asked to get a release form and told that I could go to "any urgent care" to get it done, I was told that was not true. I am not going to say this was a horrible experience. It was just an experience. I've also chosen to go with another dentist to get the work I need done. Honestly, I got the impression they would have preferred that anyway. Whether or not I recommend them, that's up to you. That's all I can say.

Fantastic experience: Had a very good experience at Aspen Dental in Douglasville, Ga. All the employees treated me with respect and kindness and Dr Sahw was my dentist. She did an excellent job on my teeth and I am very pleased with the results. I would recommend Aspen Dental to anyone.

Fantastic experience: My time with Aspen Douglasville has been extraordinary. The staff members have made sure my experience and time there was worthwhile. No comments at all and I would recommend them to anyone.

Negative experience: I had a 3:30pm appointment for a follow up teeth cleaning that was made 4 months in advance after an initial deep cleaning. I had to leave my job early to to arrive by that time. After showing up precisely at 3:30pm, I was told that I couldn't be seen because of a 15 minute grace period that had already expired. After telling the receptionist that my appointment was at 3:30pm, she told me that I was scheduled for 3:15pm and that I will need to reschedule. Every text message and email reminder that I received dating back to my original appointment, said that I was scheduled for 3:30pm. Yet , I was told no, my appointment was at 3:15pm. In addition, I know that I would not have agreed to 3:15pm due to how my work schedule is set up. This is the second time that I had been displeased with the service at this location. With that said, I will not schedule a follow up here, but rather take my business elsewhere.

Fantastic experience: I had an excellent experience at this dentist office! The staff was incredibly professional and friendly. I received a cleaning, and for the first time in years, it was completely painless! I’m really happy with the care I received and highly recommend them!

Fantastic experience: The staff was knowledgeable and professional I felt very comfortable. I will be returning for follow up treatments.

Fantastic experience: Everyone from the receptionist to the doctor were friendly efficient and professional all procedures were explained clearly and I felt comfortable asking questions. I was there for a dental emergency and they were able to perform procedures that solved my problem.

Fantastic experience: This was my first time visiting this office, it started with Ms. Keena signing in and completing my New Patient paperwork she was very pleasant and helpful,Then I moved on to the X-rays with Ms. Brooklyn she took time to explain why she needed so many X-rays, we both laughed at this, then I met the dental hygienist Ms. Sherry she explained the damage from the X-rays and how to fix the damage. I then met with Ms. Keyanni Shaw the doctor, she was able to explain in details about the damage and how to take care of the damage in a very detailed plan. So finally I met with Ms. Lameshia T who was God sent she took her time and worked the numbers down so that I could make sure I was able to pay my portion of the bill without having to worry about paying the bill. She went above and beyond just trying to make sure that I was able to get my Smile back with confidence and not worry about the payment process. Thank you all at Aspen Dental at 6351 Douglas Blvd for being so helpful. I really appreciate your support.

Fantastic experience: Excellent care from the receptionist to the X-ray nurse to the dental hygienist to the doctor. Everyone played an excellent role in helping me with everything today. A special shout out to my hygienist Sherri. She’s the best

Negative experience: Did not have a pleasant experience with the finance lady Lameisha. Very impatient and such a negative attitude with explaining the situation and options available. Do not recommend visiting this location.

Fantastic experience: Staff's are friendly and service was great... I will recommend it .

Fantastic experience: Aspen dental employees were very professional and went above and beyond my expectations, they offered to watch my 2 year old daughter during my appointment since I lost my babysitter at the last minute. I have never had a dentist office offer to watch my child during an appointment, I definitely appreciate the staff there! I seen the Endodontist for my root canal, he was also very professional, I would recommend others to go to this facility.

Fantastic experience: I recommend Aspen Dental to all my friends and family. The receptionist is very nice and they always make me feel comfortable & at home. The dental hygienist is very informational without making you feel like you’re being judged. Dr.Shaw is a great dentist & she always makes her patients feel comfortable and ready for each procedure. Also, the vibes are amazing and music is played as you’re going through your procedures to make you feel more comfortable. Overall I love this dentist and have been going since high school. Don’t hesitate to come up and get that dental work done that you’ve been putting off.

Fantastic experience: Staff members Teona, Kena, Lamesia & Dr. Shaw are amazing. Wait time was minimal & front desk staff again very professional & easy to talk with…I definitely recommend this location if you need dental work.

Negative experience: I made an appointment on a Thursday due to severe mouth pain and swelling. I took pain pills everyday to stop the pain waiting for this appointment. The Rep made the appointment for the next week on a Wednesday at 4:30. Someone from the office called and said I had to be there at 3:30 or the doc will not see me. I had to take off work to get there at 3:30 only to sit until 4:15 when I was called to the back. I were pissed. Got to the back they did a full exam. Pulling on my mouth and checking all my teeth. Told me to sit back out front so the office manager could discuss payment. They gave me a care plan for $1600 to keep going back for 8 visits and did not help me at all. I left with the same pain and swelling I had when I got there. So now I have to go somewhere else to get help for the pain. I do not recommend and I will never go back there. I wish I would have known all of this before waiting in pain. I would have been found somewhere else to go. SMH

Fantastic experience: The staff made sure that they listen to the teeth problems i was experiencing and took the necessary treatment to resolve them.

Negative experience: If I could give them a zero I would customer service is horrible. They act like you’re bothering them when you need to make an appointment. It’s been like this for years that’s why I stopped going to them

Fantastic experience: Wonderful experience! Great customer service from the front desk team throughout the whole team of dental assistants, hygienists, doctors and more! Thank you Aspen for all you do well! Anthony & Wynell Wilson

Fantastic experience: Great experience. I booked the appointment online and was able to be seen the next business day. When I arrived, the entire staff was friendly. I was a new patient and I received a very thorough examination. I received specialized attention and did not feel rushed. Dr. Shaw was very personable and provided treatment options. I did not feel pressured to make a decision at that moment. Sherry, my new hygienist, was stellar. I don't believe I have EVER had such a thorough cleaning. I absolutely recommend her. My search is over.

Fantastic experience: I always have a great experience whenever I come to this Aspen Dental location. This last appointment Tianna help me with a my retainer set was seamless experience just like my previous ones!

Fantastic experience: Everyone was nice and friendly. I would recommend anyone to go to them.

Positive experience: Excellent experience! Very short waiting time. Staff were all pleasant, helpful and knowledgeable. The doctor was knowledgeable, explained everything and answered all my questions. However I felt he cost was higher than I expected.

Negative experience: Paying 60% of the cost before services are rendered is too much, especially when they call 2 hours before your scheduled appointment to cancel due to some equipment malfunction. They are sitting on your money while you wait for them to reschedule

Fantastic experience: Great service. Everyone is so friendly and welcoming. This was my first visit and I feel so comfortable getting my procedures done there. Dentist and dental hygienist were super sweet and didn’t make me feel bad for the condition of my teeth. The lady who got my x rays was soo quick and understood how uncomfortable it was .

Fantastic experience: My initial appointment was a great experience. The flow of service was explained and then performed. The financial part of service allowed me to ask questions. They did not rush me through. This allowed me to make an informed decision regarding the next steps. Looking forward to my next appt.

Fantastic experience: Everyone was so courteous,professional and helpful, I will go back soon for my initial cleaning.

Positive experience: The staff was pleasant. Booking was unclear however. Booked for a new patient consultation and cleaning but was told that cleaning would not be performed. Stood in a very crowded waiting room for 1 hour prior to being pulled back for the exam. Not enough seating. Was there for two and a half hours to only find out we were not getting a cleaning. Only X-rays and consultation from the dentist. Was a waste of a day off work.

Negative experience: The dental care I received was very good, the dentist was professional and explained everything to me in detail. The customer service was very inconsistent at this location, when initially making an appointment we were given incorrect information about their pricing and about the service that I was requesting to be performed. I was told prior to my visit that the requested service was no problem but when I arrived I was told that they may or may not have been able to provide me the service that day. I would suggest that they spend much needed time with the staff as to the importance of consistency between the office personnel and the personnel taking the appointments to insure that the correct information is conveyed to potential customers to avoid unnecessary confusion.

Fantastic experience: Everyone I delt with today was great. They explained everything and put alot of my anxieties about seeing a dentist to rest. Looking forward future dealings with them.

Fantastic experience: My dental visit was amazing. The staff were all friendly and nice. I receive a deep cleaning and tooth extraction and both was painless.

Positive experience: Office very clean, staff cordial and professional. Technicians were empathic for the pain I was experiencing. TiOnna was thorough and gentle as possible with my exrays.

Fantastic experience: I visit was great. All the staff was very friendly and great at answering all my questions.

Fantastic experience: I had a wonderful experience at Aspen Dental. From the moment I walked in, Teona and the staff was friendly, professional, and welcoming. The front desk team made check-in quick and easy, and I didn’t have to wait long to be seen. The dental hygienist was gentle, informative, and took the time to explain every step of the cleaning process. The dentist was thorough and made me feel at ease while addressing my concerns and answering all my questions. I appreciated how transparent they were about the treatment plan and pricing—no surprises, just honest and helpful guidance. The entire office had a clean, modern feel, and the atmosphere was calm and comfortable. Aspen Dental turned what is usually a stressful visit into a surprisingly pleasant one. I highly recommend them to anyone looking for professional, affordable, and compassionate dental care!

Fantastic experience: Everyone in the office was Amazing!!!! I was so nervous to go due to the fact that I haven’t been in a while and they made me feel so comfortable. I appreciate you all who made it a wonderful experience for me! I’m actually excited to go back lol

Negative experience: The techs in the back was friendly. My problem was what I was told how much I were to pay upon arrival. They ended up giving me all type of X-rays, talking to me about more than what I came there for which was for an extraction that the CSR told me it would $219, pay $29 dollars upon arrival and pay the rest later. The Consult Summary came up to be $10,334. I told the young lady I didn't have that much money and couldn't pay $299 the CSR told me a different price for the extraction and that's all I wanted done. She said to me, how was I going to get my tooth pulled with no money. I said to her I came with what the lady told me on the phone and wasn't expecting all this. She said, well her's your paperwork come back when you get the money because this is what you would need. Yes this all happened. If I knew this was how it was going to happen I would have never called. I know whomever own this facility don't have control of how their employees talk to the Customers, but they need to know.

Negative experience: In order to post this review I had to select a star. However, in reality I would give ASPEN DENTAL - DOUGLASVILLE ZERO stars. The customer service was absolutely HORRIBLE. I made an appointment for my son almost a month ago. On Saturday 6/28/2025 we received a call from a representative to indicate that the health card they have on file for him needs updating and if they are not able to update it that Saturday his appointment for Monday would be cancelled. That I find to be unacceptable, the appointment was made over 3 weeks ago, and it is on the weekend before he is to go that that call is being made. Worse to suggest that the appointment would be cancelled after they delayed to prepare for the appointment. UNACCEPTABLE. It gets worse. I sent him with his Grandmother because i wasn't able to attend and the attendant at the front desk, absolutely refused to check him in to see a Dentist. She indicated that i would need to send written consent plus she took a look at the card and immediately refused it. Why she refused it...she said it only said medical. Lets address the written consent. He has gone to the Dermatologist with his Grandmother and they DID NOT refuse to see him without a consent form. He has gone to the Cardiologist with his Grandmother and they DID NOT refuse to see him without a consent form. He has been to ASPEN DENTAL - Douglasville with his Grandmother in the past and WAS NOT REFUSED. He went to ASPEN DENTAL - Douglasville this morning 6/30/2025 to do a CLEAN and he was DENIED after waiting so longer for an appointment. Lets address the medical card. The attendant who disregarded the card did not even stop to call the health care provider. MORON let me enlighten your darkness. If you had called the health care provider you would have been educated that they no longer print those cards and the number on the medical card is the same number used for the DENTAL...BUT NO..YOU WERE SO DISMISSIVE AND CALLUS to my Mother and son. My conclusion.. from the get go there was an issue. I don't know if ASPEN DENTAL Douglasville was over booked and wanted to lighten the load of patients to see or what was going on, but clearly something was amiss, OR perhaps that is the type of customer service you are providing now...but it was absolutely unacceptable. I certainly will not be taking my son there anymore. There are too many other Dentist around for me to tolerable HORRIBLE SERVICE.

Negative experience: I had a disappointing experience at this dental office due to a lack of professionalism and poor appointment management. I received multiple confirmations, including text messages, stating that my appointment was scheduled for 10:45 AM. However, upon arrival, the receptionist with burgundy-colored braids insisted my appointment was at 10:15 AM and refused to review the confirmation messages I offered to show. Her attitude was dismissive and unhelpful. Thankfully, an associate named Lameshia was kind and understanding. She took the time to explain that the office was running behind but assured me they would work me in. Still, it was frustrating to see other patients—whose appointments were scheduled after mine—being called in before me. If you’re looking for a professional and well-organized dental office, I recommend exploring other options first.

Fantastic experience: We had a great experience with Aspen Dental they were fast and professional

Fantastic experience: This location was absolutely pleasant. The staff and the location very clean and professional. Each technician and doctor were very knowledgeable and generous in sharing and explaining about my mother’s care. Another elderly client showed up for her appointment alone and the staff showed great concern about her wellbeing and her mode of transportation back home from the facility.

Fantastic experience: Excellent service and they treated me with the best care! Everyone was polite and upfront with me. From the front desk all the way back to the surgical rooms. They were able to get me in and out. Ms. Sherry(RDH) Ms. Brooklyn and Ms. Lameshia were exceptional and very professional. I highly recommend!

Fantastic experience: Great staff, amazing dental hygienist, and one of the best dentist I have ever had.

Fantastic experience: This experience begins with a broken bottom plate as the dentures I've had since 2005 deteriorated into a relic of days gone by. So, I decided to stay local for a new pair . I decided to go to Aspen Dental Douglasville. From start to finish the process has been very pleasant. From helping choose the right dentures for my budget, to the exam, to the fitting , to the adjusting, Aspen has been courteous, caring, and professional.Thank you to Misti and the beautiful people who at Aspen who have chosen this career to care for the most important facial features that we have, our smile God bless.

Fantastic experience: Misti has been a fantastic dental assistant throughout the process and has made me feel comfortable on each visit. Dr Shaw is very professional and instills a lot of confidence in the patient that they will be well taken care of and that she knows what she’s doing.

Positive experience: Very nice people and very thorough, but I felt like I was at a car dealership. I saw 4 different people, and after everything was all said and done, $3300 for a deep teeth cleaning!!! SERIOUSLY!!

Negative experience: If I could give this place a -zero rating I would. Not because of the dentists, I've seen both dentist and oral surgeon and they were great, but because of the front desk staff. They are horrible and unconcerned. Speaking of the bald blonde and the little skinny one with the bad braids. My first issue was about a month ago, I scheduled an appointment for 7:30 am, get there and they didn't even have me on the books. I rescheduled again for today at 7:30 and advised that my insurance changed effective 6/1/25. They hadn't sent us our cards yet, so I'm thinking they could find my carrier and look me up in the system like the other dental offices, the bald blonde, told me I had to pay $269 up front and I asked if she could look my info up and she told me I had to have the info on me. She then told me that I had 15 minutes to get the info or they'd have to reschedule. I called my benefits office, but they didn't open until 8 am and since I had until 7:45 to get the info, they couldn't see me. I told her that my benefits office wasn't open yet. She didn't confirm whether I wanted to reschedule or nothing and didn't even look up from behind the desk, so I walked out. They laziness was atrocious. This is why I try my BEST not to be a patron to a black establishment.

Negative experience: Yes, the reason why I’m writing this because I was so disappointed in 2023 that I went to Aspirin Dental, to get work they told me to borrow money from CareCredit and when I went back, it kept saying oh you need $300. They disappointed me. I wanted my teeth done before my daughter graduate, and it wasn’t done because the business office lady got mad because I called Corpo on her and she said hey don’t call corporate. You will get me in trouble so I don’t know what they did, but when I kept when I called back, they kicked me out of the whole Aspen Dental which leaves me. Not to get my teeth done so it’s 2025 and I still haven’t got my teeth done, but I have to pay clear credit all this money and I have insurance too. They are very very rude and instead of them trying to send me to another one they didn’t do that so please don’t go to Aspirin Dental, too. They’re very rude. There didn’t help me a bit so I’m still paying the care credit back and doesn’t have my mouth fixed

Negative experience: I’ve been trying to receive a refund FOR MONTHS for something I was charged for and should’ve never been charged for! I’ve been getting the runaround with this office and I’ve been a loyal client with them FOR YEARS. If you want to call endless times for your money back that you’re owed, GO HERE.

Negative experience: From the beginning to the end, my experience with Aspen Dental was not a positive one. Many unprofessional issues and not the guaranteed "say yes" experience. I was extremely disappointed. I did complete your survey and Kathryn (District Manager) reached out to me via email. To the owner, you might be interested in asking Kathryn to forward a copy of my written findings to you, for your review and to better understand or I would be willing to forward my findings to you. I was referred by a high profile customer of Aspen Dental and it hurt me to have to inform him of my experience at Aspen Dental. Regardless, here's wishing you better days ahead. **Note: The female technician who took my Xrays had the most beautiful customer service skills. She was caring, gentle, patient and professional. She asked if was cold and wanted to get me a blanket. She gave 110% of herself and would have been the only reason that I would even "consider" giving Aspen Dental another chance to experience the "Yes" guarantee. She alone is the reason why you have 2 stars, instead of none.

Fantastic experience: Everyone was so wonderful. I came for emergency tooth pain so it was my first visit. I didn’t know what to expect but everyone was kind and gentle from the front desk to the back offices. My emergency procedure went well and I’m so glad they could do it same day! Emily and Princess Tiana were awesome and so was Dr. Gabe and Brooklyn and the others who’s names escape me now. They helped me with financing my dental work and everything. I’ll be back

Fantastic experience: My experience thus far has been wonderful, all of the staff that I came in contact with were very helpful and kind, I've always had a great fear of Dentists, they made me feel comfortable, so therefore I will be getting the work that is needed, here at Aspen Dentistry in Douglasville Georgia, starting 04/24/25, I pray my anxiety level is low....

Fantastic experience: I had an excellent experience! It was very busy but the staff took care of me as if I was the only appointment of the day. I was treated exceptionally from the receptionist to the doctor. I think I came in contact with 6 staff members today and they all treated me like family. I would recommend this office to anyone.

Negative experience: If I could give them zero stars I would! I called them inquiring about an appointment and they said they could get me in on Saturday at 12pm. I had to take off work which is an inconvenience but I needed to see a dentist asap. I then get a call telling me to be there at 8am instead of 12pm. I informed them that someone already booked me for 12pm and that the lady said that no my appointment will be for 8am. I said ok no problem. The following day I get a text message confirming me to be be at their office at 12pm? So now im like whats going on??When I called them to confirm my recent text they said no you are scheduled for 12pm not 8am! I said wait a minute I'm getting 2 different times to be there so what is the correct time for my appointment? She then said 12pm is your correct appointment time because they don't close til 3pm on Saturday. I said ok. So I call out of work Saturday morning for my confirmed dental appointment at 12pm on Saturday. I then arrive at 11:50 am. When I get to the front desk and inform them of my appointment, I'm told unfortunately your appointment was at 8am and you didn't show so we canceled your appointment. I'm like WHAT??? I took off work and you all informed me 3 times that my appointment was for 12pm? She then said oh that was the call center?? So I said there's no connection between the office and call center to give people the right times? This is extremely unprofessional and not how you run a business. She then said I can reschedule you for May 6th? I told her HELL NO!! I already been deceived by Aspen dental and their unprofessionalism the 1st time, and I refuse to be deceived by Aspen Dental again and then I walked out. There's no accountability for their mistake and now I'm left with missing a day of work and I still haven't received dental service. I didn't even receive a text message stating that I missed my appointment if it was supposed to be at 8am??? Aspen Dental is totally unprofessional so please people BEWARE!!! Of this scam place!!!

Fantastic experience: Bree is exceptional at her job. She was able to find me an affordable solution for my dental needs. Her charm and charisma made my appointment feel comfortable and easy to understand. Employees like Bree, make patients like myself feel like family. Thank you Bree! I would give you 10 stars if the system allowed me!

Negative experience: do not recommend!!! maybe we just had a bad experience but we will not be returning!!! a procedure was done that was not consented to while under anesthesia! once we contacted the office a few days later when able to fully talk again we were given nothing but attitude the entire time!!!