Aspen Dental - Prattville, AL

Fantastic experience: My visits are always enjoyable; they do excellent work.

Fantastic experience: Very friendly staff. They are so helpful.

Negative experience: Shows that they are a "emergency" dental clinic, LIES! They are very far from it. My husband was in severe pain, goes in for a "emergency extraction" and they are not willing to remove his 2 teeth the same day. Very unhappy with this place ive always heard of terrible things coming from aspen, but they were the only option for a "emergency" extraction. I know of someone who had a extraction and they pulled part of their jaw bone out, not this location, but never the less the same company. All they were interested in was figuring out how much money they could get my husband to spend taking pics of teeth ect. They had absolutely NO CARE OR COMPASSION for the pain he was in, didnt give him a prescription for antibiotics or nothing seeing he had a abcessed tooth. Sickening and place should be shut down. You are on the production line in this place, STAY FAR AWAY! Go to a local family dentist where people might actually care.

Fantastic experience: Had an awesome some experience at Aspen Dental. The staff was very friendly and accommodating. Thanks to Jennifer Stewart and her patience , I had a complete understanding of the process and procedures. I highly recommend

Fantastic experience: So helpful and very friendly. Great service. The staff were such a blessing with their kindness towards me. That alone is worthy of the 5 stars. I am so appreciative of the relief they gave me. And the info and options that were explained to me to help me with my dental issues.

Fantastic experience: Partials fit great . Never had a scan for lower partial. They fit great when they arrived. Thank you

Fantastic experience: The staff is friendly and very professional from the moment you walk in and throughout your appointment. They don’t try to sell you services you don’t need, like other dentists office. I highly recommend and Jennifer Stewart was very friendly helpful with payment setup and options.

Fantastic experience: Great service!! Over and beyond to help patients. Thanks to all!!

Fantastic experience: The staff and dentist are really nice and helpful people.

Fantastic experience: My first time here and I must say I love this place. Everyone here was friendly, Caring and very helpful. I will definitely recommend and continue to visit.

Fantastic experience: They treated me very well, they’re very king.

Fantastic experience: I really enjoyed my visit. The staff there was so nice and so helpful and made sure I got the help i needed. Will most definitely recommend!!

Fantastic experience: I had the best experience. Everyone were so nice, they help me out with a great treatment plan and also help me able to afford it

Fantastic experience: Great place to go for your Dental health. I have a fear of Dentist and they made me feel comfortable and at ease. They are very kind and affordable even without insurance. Try them before anyone else!

Fantastic experience: I had a great experience at this dental facility. The staff was friendly, the environment was clean and comfortable, and the care I received was thorough and professional. I felt well-informed throughout the visit and truly appreciated the attention to detail. Highly recommend.

Fantastic experience: Very friendly and courteous staff! From the receptionist, Dental assistant to the Dentist! The Dentist was very kind and explained every step! I would highly recommend.

Fantastic experience: Shaina was a charm , they all were very very sweet an professional! No issue , great staff an hopefully on the road to recovery getting these teeth fixed !!

Negative experience: The drs broke everything down great found out my problem but them black employees at the the front of the lobby is a little to hostile and like they tried to force me to set a payment plan when ik I had insurance got mad n caught a attitude ik this because she gave me the paperwork n got up n walked away with an attitude didn’t even say have good day thanks for coming or no hospitality cause I told her I was gone wait on the payment plan I was going to call my insurance company to see what’s goin on

Fantastic experience: Thanks Jennifer Stewart may God bless you and keep you is my prayer

Fantastic experience: I had an amazing experience. Everybody was so nice and helpful. Especially Mrs. Jennifer Stewart. She’s super sweet and nice.

Fantastic experience: Very grateful. Latisha Steele, Jennifer Stewart, and Raneisha was very helpful and respectful.

Fantastic experience: I was in pain walked in was able to get I Thank the front staff for getting me in a timely manner They did a phenomenal job and excellent customer service

Fantastic experience: I had a wonderful visit today everyone was so nice Ms Jennifer Stewart was the best, she was warm and welcoming and explained everything during my consultation I will be returning back to the

Fantastic experience: The Dental Assistant was so sweet and attentive with me. She took time to explain everything to me and my family what will happen in this visit today and future vists. She also asked us questons and answered our questions. We love this Dental office.

Fantastic experience: Our experience at Aspen Dental today was wonderful! They explained everything to Robert and I so well and simple. They made us feel so comfortable and at home with their sweet manner. Thank you.

Positive experience: They cancelled three appointments. Rescheduled them. All I needed was a lower denture. No teeth to be pulled. Just impressions and make the plate. Went in on 11/06 for wax fitting was told previously that the plate would

Negative experience: Edited to add- they gave me a refund because I didn’t get the service. I decided not use this dentist anymore if they were gonna make me pay for this service. Aspen responded that they gave me a refund but let me make it clear that they only refunded me (which I have to wait 10 days to receive) because I didn’t get the xray. They didn’t decide to not charge me for the service. NEVER AGAIN! I had an X-ray in April. I had $3000 out of pocket plus what my insurance paid (another $3000) of dental work done in May. One of the things I had done was a a filling. It fell out November 1st. It was a small filling on a tooth towards the front. I expected to go get it repaired, no big deal. No they want me to pay for a new xray which is $115 because they said it had been more than 6 months. They didn’t fill my tooth until the end of May and it fell out by November 1st. That’s less than six months since they filled it but it’s more than six months since they did the xray. (Barely more than 6 months) they made $6000 on me in April and May and come November 1st they think it’s fair to charge me another $115 just for an xray when I know the xray isn’t gonna show anything new when they do it. I accidentally pulled it out when I was flossing but they don’t care. They just want more money and it’s not right. So I paid the $115 but the more I thought about it the more it really bothered me. So I told them I changed my mind and wanted a refund and they said they would have to give it to me in a check. I said that’s fine. Then they tell me that it will be mailed to me in 10 days. The reason I wanted the refund was because I didn’t really have a $115 to spend on this right now and now I have to wait. Unless you are just balling, don’t go here. My old dentist would have just did it for free. The doctor wouldn’t even look at my tooth until I paid and got X-rays. Do not go here. They do not care about their patients and you are getting concerned and caring dentist. I will say the one lady I talked to was trying to be nice but in the end she stuck to saying I needed an xray for xyz. She there was a new dentist doing my teeth now so she wanted new X-rays. It’s not fault yall got a new dentist so why should I have to pay for new X-rays? DO NOT GO HERE! If they decided to make it right, I’ll come back and update yall.

Fantastic experience: Everyone was welcoming and I was greeted with beautiful smiles all around the staff is very lovely

Fantastic experience: Jennifer Stewart at aspen dental Super sweet and helpful just love her they do there best work with you

Negative experience: I had a very disappointing experience with their scheduling process. First, my own appointment was canceled because they don’t open on Saturdays—even though the online system showed availability. Then, they canceled my child’s appointment without a legitimate reason. They claimed they had the wrong phone number when trying to “verbally confirm” my insurance information, even though I had already entered it when scheduling online. What’s confusing is that I still received their text reminder and confirmed the appointment as instructed. I’m not sure what’s going on with their system or communication process, but it ended up being a complete waste of my time.

Fantastic experience: Today my visit has been amazing!!! Everyone was wonderful and took care of all my needs. I really appreciate the staff at this location.-Tasha

Fantastic experience: Everyone was so nice and friendly. Couldn’t believe it, but it’s true.

Fantastic experience: I had Mrs Lori Kramer work with me today and she did a fantastic job, she was very gentle but still made sure to get into all the little crevasses and make sure my teeth were spotless. She is very kind and very professional. Would recommend her to anyone.

Fantastic experience: My visit to this dental office was excellent from start to finish. Mia was exceptional—she was warm, attentive, and very knowledgeable. She took great care to explain everything clearly and made the whole experience comfortable. I highly recommend this office to anyone looking for quality dental care.

Fantastic experience: I recently visited Aspen Dental Prattville and I can honestly say it was one of the best dental experiences I’ve ever had. Dental tech Mia was great! From the moment I walked in, the staff was warm, welcoming, and professional. The office itself was spotless and modern, which made me feel comfortable right away.

Negative experience: BEWARE. My credit card was charged more than $1,500 under a "payment plan," but only minimal services (evaluation & xray) were delivered and billed to insurance. Verified from insurance that we owed nothing. So basically, no services have been rendered, no appointment was scheduled for the services until I called. This is fraud.

Fantastic experience: Mia did an incredible job. Very knowledgeable! Made sure everything was explained thoroughly. Thanks again for good customer service.

Fantastic experience: Great place to come they have top edge tech so cool

Fantastic experience: I had a wonderful experience! Ms. Jennifer did her very best to try to help me with everything and we were able to find a solution that was best suitable for me! Will be back of course!

Fantastic experience: Absolutely love Aspen Dental ! Mia was great with X-rays. The staff is friendly, the office is clean, and Dr. Joshi makes me feel comfortable. Best dental care I’ve ever had!

Fantastic experience: The doctor was very helpful, professional. Jennifer helped explain everything so I can understand, very understanding

Fantastic experience: Love this facility the staff was awesome and very polite and I will be back again.Never had an experience like this one and I would really recommend them to any and everybody.

Fantastic experience: Mia and Dr.Joshi were awesome thanks for figuring out my issue.I had a great experience at Aspen Dental. The team quickly found the issue with my tooth and explained everything clearly. They were professional, caring, and made sure I understood the next steps before referring me to the right specialist for further treatment. I really appreciate their thoroughness and how comfortable they made me feel throughout the visit. Highly recommend Aspen Dental for anyone needing quality dental care!

Fantastic experience: Great experience everyone was friendly mia, dr Josh, and Lori were all very professional would highly recommend to anyone

Fantastic experience: Great staff! Very informative & patient! Especially Ms.Mia she was delightful 10/10 recommendation

Fantastic experience: I had such a great experience at Aspen! The dental tech Mia was great with xrays! The entire team was warm, welcoming, and professional from the moment I walked in. The hygienist was gentle but thorough, and Dr.Joshi took the time to explain everything clearly and answer all my questions. The office is clean, modern, and comfortable I actually felt relaxed during my visit! I highly recommend Aspen Dental to anyone looking for quality dental care and a friendly atmosphere.

Fantastic experience: Ms. Jennifer Stewart was great helping me to regain my confidence, she showed me step by step what I could do regain a beautiful smile. Good spirit and great attitude.

Fantastic experience: Thank you for getting everything worked out around financing. Check them out!!! Latisha was very helpful with assisting me

Fantastic experience: Today’s visit was phenomena I had an emergency and they were able to get me in a timely manor. The ladies were great thank you Aspen Dental office 2086

Fantastic experience: Aspen Dental today was very quick, fast & easy.. down to finding the right and cost effective way to pay for treatment. The staff was super, Ms Jenifer Stewart & staff deserve their flowers. -Thnks

Fantastic experience: Everyone was nice and helpful. They took care of everything super quickly and efficiently.

Fantastic experience: Shout out to Beautiful people in Prattville!!!! I have never been to a dentist that is welcoming

Fantastic experience: The entire staff was wonderful! I would especially say thank you to Sierra who went above and beyond to get me where I needed to be. She is fabulous and I feel like I have made a new friend. I would recommend Aspen dental to everyone.

Fantastic experience: Saw me as a new patient in pain that day! Thank you so much.

Fantastic experience: I love this dentist place the staff is awesome they get the job done and care about their patients ..and I love them for that.

Fantastic experience: This place is the absolute best (HANDS DOWN)they really know how to value their patients.Mia was the first person I met I really ❤️ her she’s a very dedicated lady and don’t play about her job if you really need a place to go for your dental work please go to Aspen Dental Special shout to the entire staff and these are their names listed: special shout to Lori, Dr Joshi, and Ciara whom I built a stronger connection with!

Fantastic experience: This is the most wonderful dentist office I’ve ever been to. The staff is amazing. Very professional and very friendly. I’m welcomed by name and by big smiles when I arrive. They cater to cowards so I ask for Novocain a lot. I wish I could list everyone by name. The three ladies in the front office are very kind and considerate. Dr. Joshi has the magic touch. Mia makes sure I am comfortable and pain free and tells me exactly what is going on. I arrive early and am in the back on time.

Fantastic experience: I have had a great experience at Aspen dental prattville.Everyone was so helpful.Thanks for your patience and time to accept me. I've found the place for me. This is definitely a great dental office.

Fantastic experience: I've enjoyed my dental experience this far. I love the energy, professionalism, and care. I appreciate each and every one of you. If you have any dental problems please visit this location. Again thank you for all your help

Fantastic experience: My visit with Aspen Dental is always very pleasant. Everyone is very helpful and friendly. They treat everyone with respect when they come in. Mostly when they are done with my dental work, I sometimes hang around and laugh and talk with them. Any dental problems I recommend anyone to give them a visit!!!

Fantastic experience: Thank you Prattville Team!!!! Best Doctor is the world is D.Joshi!!! Best Practice to visit

Fantastic experience: Choosing Aspen dental was the best decision I’ve made. Everyone was so nice and welcoming

Fantastic experience: Was a very good experience with the entire staff. Everyone had a caring attitude and was very thoughtful.. Sierra was extremely helpful in going over every detail of the plan looking forward. Would definitely recommend.

Fantastic experience: Doctor Joshi very professional and thorough. Sierra Howard made my visit a very pleasurable experience, she’s the BEST!

Fantastic experience: Thank you Sierra for helping me to get my smile back. Shout to Prattville team. If I could give more stars I would. Go see them. They offer monthly payments and accept multiple insurance.

Fantastic experience: We enjoyed Prattville team and OM. Thank you Dr. Joshi

Fantastic experience: Amazing service! They were able to do same day and next day appointments which is great since I have very limited time. They were the only dentist office that was able to book me within this year. Although The wait was pretty long, I was treated with great customer service, and they took amazing care of me. I met the office manager, and she took great care of and even set up an affordable payment plan for me! I will be booking here again, amazing service once again!

Negative experience: Have been trying to get a dental claim paid for nearly 6 months! The staff is very unprofessional, and continuously sends me bills when I clearly have insurance!

Fantastic experience: Dr. Shraddha Joshi, was amazing! I went for an emergency and she took the time to figure out what was wrong and helped me immediately! She is very professional and really took her time to make me feel that she cares!

Fantastic experience: From “check in” until the end of my appointment, Ms Renisha, Mia the Dental Tech, Dr Joshi, and the Manager Ms Sierra, an amazing staff that provided impeccable customer service. A very professional and clean establishment. Thank you all for your service and a great welcoming. Frederick J. Lewis

Fantastic experience: Upon me coming to have my dental exam, a very sweet, kind, and understanding lady by the name of Me Sierra Howard helped me in a great way including providing information that was later beneficial to me. It was an honor meeting with her. Her spirit was very uplifting. -LaVarsha Hancock

Fantastic experience: Dental Tech Mia and Dr. Joshi provided excellent services today. They were very detailed with the information and I was in and out in no time.

Negative experience: My first impression started without any expectations. I called and got my father an appointment according to my work schedule since I knew I had to take him at 4:00 p.m CST. This slot was confirmed by the person who made the appointment, verified verbally and by text the appointment set for 4 p.m. CST. Ok great. I can work the remainder of the day without taking off since I work remotely EST and I get off @ 4 p.m. EST Well later that day I received a call from a staff member insisting that I needed to change my father's appointment to 3:30 p.m. CST. Of course, now I need to figure school traffic into the mix since we live in a school zone, and I now need to let my employer know I need to leave at least 30 minutes earlier 3:30 EST in order to make it on time for my father's appointment. I have to leave no later than 2:45 p.m. CST. And 15 minutes before I get off work EST. Now let me back up...when I say "insisting on a 3:30p.m. The only other option I had was to go to Montgomery. And I thought how unprofessional to this a new patient. When I ask if they saw patients at 4:00 p.m. I couldn't get a straight answer. I led back the latest I could bring my father was 3:30 p.m. Well I gave in for the sake of peace and it was for my father. My next question was can I provide her with my father's insurance information during this call. "No mam I can not. I am working and I was not expecting your call". After forcing me to accept the appointment, the call was ended. A few minutes later I received a call back to remind to bring identification and insurance information. Of course, very nonchalant and unconcern I said, "ok". Irritated at this point. Clearly this is about them and not at all concerned about the patient. I also had received a link to fill out the paper work which I was going to do prior to visit, but why make it convenient for them, so I waited until I got in the office to do the paper work. Well my father got called to back and I was still sitting in the front doing his paperwork, a few seconds Iater I was summoned to the back by my father. At this point, the dental technicians are discussing dentures, prices, and how the dentures need to fit and will do so appropriately if my father has a surgery done. Excuse me... this conversation went on and on for about 30 minutes, questions and shady answers- until I plainly stated my dad isn't having any surgery to get dentures. Who does this? Of course, I was offered to come back to Aspen for a second opinion-just for the 2nd opinion to be same. There's isn't a need for a follow up visit to discuss having surgery by your colleague. By now, dental tech saw that we were not bulging on selling us on surgery. So he made one last attempt and that was to let him take pictures of my father's mouth to discuss it with his colleagues and see if they can do anything. Uhh? And why? My response "you can use the films that you have in his file". And he said couldn't. Correct answer. That would be a violation of HIPAA. He ask again and I said "we are gonna pass". Pushy, pushy, pushy. I will never go back to Aspen. This was definitely not what I was expecting with the name "Aspen". Weird experience. Well I'll have to go back to where my father started to get what he wants and not what the business wants.

Fantastic experience: From the x-rays to the exam to the finance dept. Everyone was very professional and a joy to deal with.

Fantastic experience: All the staff at Aspen Dental in Prattville are friendly , nice very professions . they help me to love my smile again.

Negative experience: Advertise same day denture service but when I went there found out they don't really offer it. Had an emergency and needed partials quickly. They couldn't help me.

Fantastic experience: I felt so ashamed when I arrived and was questioning even showing up. I was greeted with nothing but smiles and warmth. Buy the icing and cherry on the cake was Sierra. She is truly your office gem. Her role and interaction is so necessary. She let me cry and together we formulated a plan to accommodate my goal. Being a domestic violence survivor, she made me feel like I truly mattered and I deserved to smile again. Thanks so much and I look forward to working with this office soon.

Fantastic experience: Professionalism! Organized! Straightforward! Went in with issues and lots of questions. Came out with solutions, answered questions, and a plan for corrective action.

Fantastic experience: The front staff were nice and friendly. Hygienist and doctor were just as friendly and explained everything as we went. X-ray tech was funny and professional at the same time.

Fantastic experience: My Review of Aspen Dental in Prattville From the moment I picked up the phone with severe tooth pain to the moment I walked into my appointment, I was met with genuine care, compassion, and professionalism. The entire team at Aspen Dental in Prattville went above and beyond to make me feel heard, supported, and comfortable during a very difficult time. The staff showed true empathy for the pain I was experiencing, speaking with gentleness and patience, and making sure my needs were prioritized. They not only helped relieve my pain but also took the time to explain my treatment options and provide a financial plan that gave me peace of mind. I would especially like to recognize Sierra Howard and Raneisha Bowman for their kindness and dedication. They handled my situation with compassion, even as I sat in tears from pain, and ensured my doctor was informed to get pain management under control quickly. Their follow-up on my visits, treatment plan, work excuse, medication, and financial arrangements showed just how much they care about their patients’ well-being. Because of their professionalism and heartfelt concern, I now feel hopeful about achieving better dental health. Aspen Dental truly delivers on their promise to get patients in right away and to make their care experience a priority. I highly recommend Aspen Dental in Prattville to anyone seeking quality, compassionate dental care

Fantastic experience: My dental visits have been top tier, from check-in with Renisha, the sweet soft spoken young lady that did my x-rays, treatment plan with Sierra and my hygiene treatment with Ms. Lori. All have been Awesome!! The doctor's attention to detail and explaining what I need. I'm glad I switched to Aspen Dental for the health of my teeth and mouth.

Fantastic experience: It’s was great everyone had good energy

Fantastic experience: This office has an amazing staff who are kind, patient and above all, compassionate. The front desk receptionist was so very kind, and just seeing her interact with other patients made me believe there are still people who want to help others. I can’t leave out the office manager, because she was top notch. Just by the way she carried herself, you knew she means business. She was funny, yet she was extremely professional. From the X-ray tech to the hygienist, assistants and the dentist, they did a stellar job. Thank you for a positive experience, and I would highly recommend them for your dental needs.

Fantastic experience: Everybody was so sweet,and helpful!! Need to know if you offer conscious sedation for multiple extractions? They seem to be hell to get through when I call... the robo crap puts me ready...then it puts you on hold,and a few seconds later...says "goodbye".

Fantastic experience: The entire staff is very warm & inviting. I don't live near the area, but I will definitely recommend this office to my family & friends.

Fantastic experience: I’ve been a patient for over 10 years and I have a wonderful hygienist and she has taken care of me every single cleaning I’ve had. I love her!!!

Fantastic experience: Going from dentist to dentist and having so many complications and left with no answers is very stressful! But when I came to Aspen they gave me all my answers and actually took time out of their day to explain my problems, money that would be needed , and an exceptional treatment plan! I HIGHLY RECOMMEND THEM!!!! I was seen as a new patient today so no treatment right off the bat but to be given the information and cost of everything and being heard was a true blessing!

Fantastic experience: ⭐️⭐️⭐️⭐️⭐️ What an amazing experience with Aspen Dental in Prattville, Alabama. This was my first visit, and from the moment I walked in until the time I left, I felt completely welcomed. Shout out to Renisha, Maya, Shania, Doctor Josie, Latisha, and Lori for providing top-notch service and equipping me with the tools I need to maintain my oral health. Truly an outstanding team!!!

Fantastic experience: I hate going to the dentist but at Aspen in Prattville at Cobbs Ford Rd, my experience was awesome. They were very understanding of my fears and talked through everything they were doing. I recommend this location to everyone.

Fantastic experience: Let me tell you. I was very, very impressed with the 2 young ladies at the reception area.Miss Sierra Howard She was one of the ladies at the office i can think of the young lady who set up my appointment She is the best the The doctor is pretty awesome thank you so much Aspen Dental in Prattville Alabama for a wonderful 1st visit

Negative experience: I had a 50$ deductible but you said I had to pay 143$ or I couldn’t be seen. Why is your charge so much different than my other Dentist??

Negative experience: Be extremely careful with signing up for the Care Credit card they push because it will become a milestone around your neck.

Fantastic experience: The staff was very welcoming, knowledgeable, and helpful. Dr. Joshi is fantastic at her craft. Dental assistant Shania, hoping that's her title, doesn't want to downgrade anyone's position. The financial manager, Mrs. Howard, was excellent; I never felt good about giving my money away. It's a great place to come for your dental work.

Fantastic experience: Where do I start? My experience on Aug 27 was great from the time I enter the door until I left. The staff was very kind and knowledgeable. Also they didn’t mind that I had to bring my daughter alone they made us feel very comfortable.

Fantastic experience: I was so very impressed with the professionalism of the ladies at Aspen dental office.From the receptionist ,Xray tec,hygienist and the finance manger.They all gave great service.The doctor was also very kind and thorough I would recommend anyone to try this office located in Prattville Al ,my visit was fantastic.Thanks again ladies.

Fantastic experience: Amazing Customer service, everyone was so friendly and outgoing. The facility was clean & organized. The prep team was so helpful. I was referred to them and they didn't disappoint. They are so helpful and they work with you with those payment plans if needed.

Fantastic experience: I am thrilled with my new dentures!!! They fit perfectly. Nia took her time and scanned my mouth and my dentures are perfect!!! She is a jewel and I will always be grateful for her professionalism and superior skills. I am going to recommend her to all of my friends and family!!!

Fantastic experience: The whole staff was nice and helpful. Definitely recommend going for all your dental needs!!!

Fantastic experience: I was so nervous, but everyone was super professional and friendly! 1000% recommend!

Fantastic experience: Had a great visit today. They were all very friendly and helpful. Especially Sierra who helped me get things done today and approved for all my treatment. She is absolutely amazing.