Blue Ridge Family Dentistry

Fantastic experience: I had my semi annual teeth cleaning from their hygienist, Eisnah. She was very thorough, not only cleaning my teeth, but also discussing maintenance. Dr John came in and checked my teeth out. He has given me my annual dental exam over the past couple of years, I am blessed with excellent teeth, but he's great at giving you a very thorough examination! He is very good about spending time with you and is very knowledgeable about all aspects of dentistry. He is also assisted me in helping me keep my teeth looking younger without having to do a lot of expensive cosmetic work! I love his honesty and listening skills! I highly recommend Dr. John Wilson!

Fantastic experience: Friendly and informative about dental care and health.

Fantastic experience: If I could give more than 5 stars I would. I had never been there before. So I took a chance I had a tooth extracted and it wouldn’t stop bleeding,, I’m on blood thinners so it’s nothing they did, when I text them and told them after 7 DR Miranda had me to come in right away. I was there until almost 8 with them trying to stop the bleeding. When I left it was so much better. Everyone there is beyond nice.

Fantastic experience: My hygienist (Tiffani) did a great and was very personable as well. She gave me good tips on keeping my teeth and gums healthy.

Fantastic experience: I have been to a several different dentists over the years. By far the best I've been to. Nothing but good things to say about Blue Ridge.

Fantastic experience: Great staff, very friendly and helpful. Got my teeth cleaned, super hygienist.

Fantastic experience: Great service as always and very friendly staff all around!

Fantastic experience: I can’t say enough good things about my dental hygienist! From the moment I sat in the chair, Brooke made me feel completely comfortable and at ease. She’s gentle yet so thorough, explaining everything in a way that’s easy to understand while making sure I felt cared for the entire time. My teeth have never felt cleaner, and I truly appreciate the time and attention she gives to her patients. It’s clear she loves what she does and takes real pride in her work.

Fantastic experience: I have saw quite a few dentists in my past , but the entire staff here top them all!! They are kind, they work with my schedule & they listen to me & make sure I am comfortable before doing any type of procedure. I would recommend them over & over!

Fantastic experience: Fantastic experience! Great people working hard to keep you smiling!!

Fantastic experience: Tooth extraction was super easy and the staff was so awesome . I felt comfortable and well taken care of

Fantastic experience: I Love Everyone Here!!! Dr. Molly, Mikael, Heather, Cindy, the office ladies...Everyone walked around with a smile!!! I would recommend this place to anyone...Thank you to everyone!!! Sincerely appreciated Kathy Brewer

Fantastic experience: They are very friendly and professional. They care about They treat you as gentle as they can. I feel like family with them. I would recommend them to anyone and family. I have done it.

Fantastic experience: It was my 6 month cleaning. As always the technician was carrying and polite.

Fantastic experience: Always a pleasure to go to this office! Quick friendly service and great techs and doctors! I highly recommend!

Fantastic experience: UPDATE: I went in for a reline and denture repair and was treated with utmost kindness and respect. The staff here are all very friendly, helpful and polite. Dr. John has always provided the best care for my dental health. A Big Shout Out to Mike, the denture repair specialist. He did an amazing job and was very helpful in making sure that everything was as it should be and even better. Great guy too! I appreciate Blue Ridge Family Dental. I highly, highly recommend them for your dental needs. ————————— I always feel well taken care of there. They are efficient and professional. They also have a personal touch that is hard to find in the medical field of any kind. I appreciate their commitment to being safe during Covid as well. I look forward to finishing my work there but will always consider them my dentist! Update: I have finished my work and am completely satisfied with all. Shout out to all the staff from front desk to technicians! Everyone has been exceptionally awesome!

Fantastic experience: Awesome people! Great atmosphere! And Fantastic Work!

Negative experience: Had a text message confirmed appointment and was told I was not on their books. What's the point of text message confirmation if does not get added to your system? I took off work for this appointment.

Fantastic experience: Dr. Miranda Ritter was kind, understanding and overall caring about the situation. She did an awesome job with Heather Hoover filling my two teeth. The procedure was quick and painless. They made me feel comfortable and did a fantastic job! Dana Zafris at the front was very helpful as well as all of the other staff members. Thank you for a happy visit!

Fantastic experience: Clean, friendly staff, short waits. Brooke is simply the best. My daughter loves coming to the dentist!

Fantastic experience: Wonderful friendly service always able to fit me in when I have emergency and always do great work. There even good with kids

Fantastic experience: They took very good care of my son and fully explained everything in detail as well as different options!!!

Fantastic experience: It's always a great experience at Blue Ridge. Our whole family goes there including Grandparents. Our son just finished with 2 years of braces and he looks terrific. The whole process was great.

Fantastic experience: Didn’t wait long for my procedure! Staff is very courteous and professional. 10/10 would recommend. 3 June 2025 update: staff is very courteous and professional, easy in and out!

Fantastic experience: This is the best place in town. I have a sensitive mouth and they accommodate me and are really easy to talk to about my issues. Definitely would recommend this office.

Fantastic experience: Blue Ridge Family Dentistry is great. I never have to wait more than 3-4 minutes. I’ve never had a bad experience here.

Negative experience: my girlfriend came in and there were extremely rude to her. the service was terrible

Fantastic experience: Thanks to all the wonderful people at Northshore smiles, my implants and dentures are Exelent!

Fantastic experience: Prompt & professional serving our family of five for over a decade. One son recently needed teeth pulled, and Blue Ridge made it work during our typical hygienic visit. Highly recommended from personal experiences.

Positive experience: I have been going to blue ridge family dentistry for years and the workers have always been wonderful. I try to never complain about service especially at the dentist office because I am an RDA part time, but I had a dental assistant at my appointment who was very sweet during my appointment but I could hear her talking about me to the other dental assistants as if I was a burden when she left the room. I was just put into ortho splits a month ago and came in to get them adjusted and the lab tech, who is a very nice lady, came in to fix them after the assistant tried. I wasn’t trying to be a bother, but other than that one disrespectful and very unprofessional moment everything and everybody else have been amazing.

Negative experience: Was to be a New Customer. Set up my appointment for 2 to 3 weeks out, give them my insurance information, hear nothing except for appointment reminders (calls or text almost daily, sometimes 2-3 times a day) leading up to the appointment. Come in for my. Appointment day comes, show up 13 mins early to get my paper work done, only to be told I have to get my last X-rays due to insurance only covering X-rays every 3 yrs, now I get this isn’t Blue Ridge’s problem, but what is blue ridges problem is they could have informed me 2 weeks/ a week, 3 days before my appointment that I needed these so I could them so I had time to acquire them. But here we are, wasting my time, wasting their time, and losing a potential customer, all because they didn’t communicate this.

Fantastic experience: Staff was amazing! So nice and genuine from the front desk, the nurses, the doctor, and all the way to the lady checking us out! Couldn’t have had a happier experience! Thank you!

Fantastic experience: Dr Molly is the BEST Dentist I have ever been to, & I am about as close to a "professional" dental patient as one's teeth can take a person!! Heather is an excellent Assistant too! Everyone in the practice is great. Very professional and personable. Highly recommend with 10 stars if that was a option.

Fantastic experience: Very professional. Answered all my questions. Had a cracked tooth. They discussed my options so I could make best decision for next steps.

Fantastic experience: Great dental services and always a friendly visit. Fast appointment access and quality services. Thanks, Blue Ridge!

Positive experience: The hygienist & the dentist Dr. were great. I am glad I chose blue ridge family dentistry for my teeth health care. Thanks,

Negative experience: Dentist and support staff were great . The issue is the billing department . Due to their time line for sumitting claims and not paying attention to the details cost me $1200 out of pocket . By the time they got my claim right they didnt accept the insurance I started with (which they did originally. ) would not dicuss the bill very rude closed my account . I would of hired a lawyer if it didnt cost so much to defend . Never trust their billing department at all .

Fantastic experience: Blue Ridge Family Denistry staff were very caring and professional. Dr Amber was very caring, thorough and meticulous while replacing an old filing. She also performed a root canal and crown on a previous appointment, which looks and functions great! I highly recommend Blue Ridge Family Dentistry for all your dental needs.

Fantastic experience: Everyone at this office is wonderful! I wouldn't go anywhere else. I highly recommend for all your dental needs.

Fantastic experience: As I’ve come to expect they did an outstanding job and were very conscientious that I was a self pay in recommending work. They do not constantly try to up sale like other dentist offices in the area. Pleasant experience with minimal wait time when you arrive . Already scheduled for my next appointment .

Fantastic experience: Love this practice! Professional yet friendly hygienists, office staff and Dentists. They always keep my family’s oral health the center of focus. Our family would highly recommend to anyone in need of Dental care including children!

Negative experience: I had a 6 month checkup, said no X-ray’s that were not covered.. get an insurance statement I owe $51.40 … called office, was told X-rays were not fully covered, would have to come in and have new X-ray and they would refile insurance to cover the amount!!! Why should I go back in for X-ray’s I don’t need, why should they take $ from a credit I have of $142.00?….. this is totally bad business……

Fantastic experience: Cleaning today ~Halloween~! Jocelyn did a great job! Very gentle, but very thorough! I highly recommend her hygiene skills and sweet personality! Dr. Molly also adjusted my sleep apnea mouthpiece, and it's useable again after adding a new crown. The costumes and office decorations were lots of fun and very creative! It was a great visit to BRFD!!

Fantastic experience: Dr. Amber is truly a phenomenal doctor. She is SO kind, compassionate and non judgmental. If I could give her 10 stars I would! She does fantastic work and explains things super well. The hygienist, Rita, was also fantastic! So kind, and does a great job. There is another hygienist I really love too, unfortunately I do not know her name. She has blonde hair and is younger. I kept meaning to ask for her name and always forget. Highly recommend these three ladies for how awesome they are!

Negative experience: I never had any issues in the many years of coming here. Over the last 2 years the office staff and billing folks have been terrible. Every time I have been in there someone has had an issue with the billing. They allowed my wife to have work done by a dentist who was not in our network. That caused many issues with the insurance company. It was finally fixed after me making many phone calls. The insurance company allowed a one time fix because of the office screw up. I got my teeth cleaned a few months back and a dentist came in to give my mouth a look over. Thank goodness the hygienist paid attention to my chart and told the dentist he wasn't in my network and I needed another dentist. I'm not sure what they have going on behind the scenes but they will never get another penny from me. Time to find a new dentist.

Fantastic experience: I had two teeth extracted at my first "official" appointment with Blue Ridge Family Dentistry. I could not imagine having a better experience anywhere else. I called the office when I was in pain and they scheduled an appointment for me as soon as possible. After a quick, painless assessment, Dr. Amber prescribed some antibiotics and let me know I needed to have two teeth extracted. After a week of antibiotics, I returned to have the extractions done. The appointment for the extractions was choreographed perfectly to not only do the extractions, but they did a full exam with xrays as well in order to develop a treatment plan. Jocelyn's energy was calm and kind and she had a very gentle touch as she probed to check my bone levels. Kimmy was engaging to talk to and did a thorough job taking the xrays and a superb job assisting Dr. Amber with the extractions. Kimmy reviewed my post-op care with me and made sure I was comfortable with what I needed to do at home to ensure that proper healing took place. During the extractions I was most impressed with how Dr. Amber asked me multiple times if I was doing OK. She told me during the process what I was going to feel at different times, which was mainly pressure and pulling. Dr. Amber also communicated what sounds I would hear based on where she was during the process of extracting the teeth. She encouraged me by letting me know I was doing great during the extractions. Due to Dr. Amber's exceptional communication with me, it was easy to feel calm and comfortable. I knew the entire time that I was in very good, capable and skilled hands. Dr. Amber extracted TWO teeth in less than five minutes. (Hopefully we broke a record). Even if it took 30 minutes for her to extract both teeth, I would have felt confident that I was being cared for properly. They offered to call in 800mg of Ibuprofen. I told them not to, that I would let them know if I needed it. I checked out, which was a flawless process, and made a follow-up appointment. When I got to my car I decided since the office would be closing soon, that I might want to go ahead and get that prescription filled just in case I needed it. I went back into the office to the front desk and Gabby took care of this for me. Gabby even sent me a text letting me know she had called in the prescription to my pharmacy. My entire experience with Blue Ridge Family Dentistry felt like I had won the dentistry lottery. I HIGHLY recommend this dental group. I can't wait to get started on my treatment plan.

Negative experience: If i could do "0" stars I would absolutely the worst. Last visit had to wait 20 minutes this visit showed up 2 minutes late receptionist on the phone talking wouldn't check us in we waited for her to finish it took 7 minutes then she told us we missed our appointment it was at 1:45 it was now 1:55 so we could not be seen. This is the fault of a lazy receptionist. Will NEVER be back here again. We've been patients here for almost 10 years and felt so disrespected.

Negative experience: I have been going to the maryville location for years and had appointment scheduled for 6 months. I showed up 7 minutes past my appointment. Waited in line on the only girl working (while several office staff was gossiping behind her) only to be told. "Your appointment was 15 minutes ago you will have to reschedule " Maybe the reason they have such a high turnover rate. I will Not be going back!!!

Fantastic experience: I’m very happy I found this family dentistry here in TN & since then I have referred it to my friends & co workers . My husband and I really enjoy their office. Both of our hygienist are very welcoming . Thank you Cindy for taking such a great care of me. I am beyond grateful for your service. I also saw Dr Williams on my first visit a couple of months ago , he was very friendly, he went over my X-rays and explained to me what needed to be done in a nice way . Thank you guys for all you do .

Fantastic experience: I've been going to Blue Ridge family dentistry for several years and have always been happy. This time I had to have some cosmetic dental work. The staff is always so friendly and make you feel so comfortable and Doctor John is the greatest. As always, I was extremely pleased. I highly recommend Blue Ridge family dentistry

Fantastic experience: I LOVE this dental office! I was so apprehensive and anxious when I arrived for 1st visit. But when Smitty took me back and after talking with her I was immediately calm. Dr Ritter is absolutely wonderful. Procedures were explained to me in depth. The office personnel are super nice. The office is beautiful and very clean. I'm so happy to say I have found my "forever" dental office! Thank you Blue Ridge Dental for taking me as a new patient!!

Fantastic experience: This office is a pleasure to visit from the moment you arrive. My husband and I had simultaneous appointments. We were each called back a few minutes early and done within minutes of each other. Both hygienists did a superb job. The dentist was very friendly and doesn’t pressure you to do unnecessary work. My husband and I marvel at the service in this office compared to our old dentist in another state.

Fantastic experience: Smiddy was absolutely amazing. She helped calm my nerves as i am terrified of going to the dentist. Dr. John was awesome as well, made me feel not so anxious.

Fantastic experience: Wonderful experience from being met by the receptionist to the dental assistant followed by the dentist and lastly the check out person. Efficient, professional and friendly. The best!

Fantastic experience: I have had several appointments with Dr. John Williams for crowns. He is kind and professional but most importantly, his numbing shots are painless! I recommend this office for all your dental needs! The staff are all very nice and professional.

Negative experience: Loved them! Love the dentists. However, instead of contacting me (the patient) when my ex-husband’s insurance didn’t cover my procedure, they just turned me over to collections when the bill (that I never saw) wasn’t paid, even though in the 15+ years of me being a patient, I had NEVER had an outstanding balance. And now I have to find a new dentist. Sad. Office staff completely dropped the ball.

Fantastic experience: It’s not often that one goes to any appointment and is seen on time. Except at Blue Ridge. The staff is professional yet friendly, I was called back for my appointment on time, and Brooke is simply EXCEPTIONAL!

Negative experience: Couldn't have been a worse experience. Left a file in a root, claimed it was normal, even though dentist (who's in his 60's) said it never happen to him before. They still wanted payment in full. When I wanted to come to a mutual agreement to pay for service, I was told work was done correctly, full amount was due, I was being disruptive, my number was going to be blocked, then was hung up on. So, I sent in check for full amount. Totally unprofessional.

Fantastic experience: I had a dental emergency and they were able to get me in next day, they got me out of pain and the problem taken care of in less than an hour. Everyone there was very welcoming, had a great atmosphere. I think I have found my new dentist! Thank you so much Blue Ridge Family Dentistry!

Fantastic experience: My visit at Blue ridge was great. The office was clean and all the staff was friendly. My hygienist and the dentist I saw were great. They answered my questions and gave me honest answers and suggestions. They even discussed evidence based practice which was nice to hear. I'd highly recommend this clinic for all your dentistry needs.

Fantastic experience: This establishment was so helpful, quick and efficient. The dentist and her assistant made me feel comfortable and I was so happy with the outcome. They were gentle and didn’t hurt me one bit.

Fantastic experience: Quick and efficient throughout, courtney is always as kind as can be, Dr amber was attentive and Brooke has my teeth cleaner than ever. Id give 10 stars if I could

Fantastic experience: Dr. John and Micheal did a great job! I had a crown put on one of my teeth and it was a painless experience. I definitely recommend Blue Ridge Family Dentistry for all your dental needs!

Fantastic experience: Cindy was my hygienist today and she was wonderful! She did a great job cleaning my teeth and had an overall excellent experience.

Fantastic experience: First time patient with high dental anxiety. Dr Miranda was fantastic and put me at ease. I didn’t feel the shot at all and everything was very timely. I would highly recommend if you are a big baby like me.

Fantastic experience: The staff are very nice and professional! They treat you like a person and not a number! I was impressed with the level of their concern regarding pain when getting ready to perform a procedure! They wanted me to be comfortable so they listened to my past experiences elsewhere and gave me the appropriate level of anesthetic! It’s nice to have a procedure that would otherwise be an undesirable experience turn out so pain free and uneventful! Thank you!

Negative experience: This place is a joke! I couldn't make it back to them to finish my teeth and I got a couple teeth pulled in September and I receive a bill 5 months later saying I owe them money I paid everything in full every time with my visit. So I call my insurance this dentist didn't file my claim till December and they processed it the next day and this dentist lied saying it was my insurance and has nothing to do with them?!?! So why is my insurance company saying there is no fees due on my end so where are you guys getting your info from?!?! And she couldn't hold a straight story first it was from filling which I never received oh no I'm sorry teeth extraction?!?! Do not go here

Fantastic experience: I saw Jocelyn for my cleaning today and she is awesome!!! Jocelyn is the ONLY reason I’m giving 5 stars. I look forward to seeing her next time for my cleaning~ Tiffany needs some customer service training. She was very rude to me when I checked in, never said hello or how are you. She was miffed because I didn’t have a new insurance card, nor did I remember our new insurance provider until I accessed my husband’s work site. I would LOVE the opportunity to train these front desk workers HOW to PROPERLY treat clients. ***Check in and check out get a 0 star from me*** P.S…I want Dr Molly to see this review.

Fantastic experience: I was very anxious going in because it had been way too long since I had been to a dentist. The nervousness was almost immediately gone after engaging the team. Very friendly, professional and genuine. I somehow look forward to going back to the dentist!! Great people and I believe they truly care about the patient.

Positive experience: My hygienist was incredibly kind and thorough. If I could give her service alone a rating I would give her five stars. The dentist I saw was very routine, to the point and didn't speak with me for more than a couple of minutes. On my way out I attempted to schedule an appointment for a family member with no insurance who would be paying out of pocket. The price I was quoted for a simple cleaning at nearly $400 is unaffordable compared to other local dental offices. If you don't have dental insurance you may want to look elsewhere.

Fantastic experience: This place is truly wonderful, and the staff is exceptionally kind, especially Brooke. She was pleasant, extremely easy to talk to you, and so so helpful when I was concerned about my tooth before a big vacation. She talked through everything with me, explained what the steps would be, and made sure to remember to tell me to have a good trip at the end of my appointment. I know that’s a small detail but it’s a really great way to make patients feel special. Thank you, Brooke!

Negative experience: I called the office explain to the front office what was going on with my son, so the lady on the other end suggested I need to bring my child in for X-ray. When I arrive the staff in the front office are always talking about other co workers very unprofessional even ignored I was there so she could finish bashing that co worker to the other staff members in the front office. This just didn’t happen once but every time I’ve came into the office. So then she tells me I need to pay the money upfront so I do so, only to get called back to the hygienist asking why we are there. Long story short they refund all my money except $34 bec of the visit fee not to mention was no fault of mine I only did what the lady at the front desk advised to do. I had to referred out up oral surgeon where they want their own X-ray. So needless to say I will not be going back to the establishment it’s always chaos in the front office and they have no clue on how to run an office. I don’t have anything negative to say about the dentist or the hygienist they are always professional and very knowledgeable.

Fantastic experience: The facility is modern and clean. The dentists are very nice and caring towards the patient. The hygienist, Brooke, did an excellent job and was very thorough with my cleaning. Highly recommend!

Fantastic experience: I would HIGHLY recommend them. They go above and beyond. Everyone is super nice and caring each and everytime we go. My daughter had braces and Dr. Molly went above and beyond to get her the perfect smile. My daughter got them off tonight and is sooooo very happy with the results. THANK YOU ALL SO VERY MUCH!

Fantastic experience: My son Evan Thomas had tooth pulled , I was concerned because he has panic attacks and anxiety . Dr and nurse so good with him , Evan was fine , he is doing great. Thanks to all , everyone so very professional and nice. Shirley Thomas

Negative experience: Nope. This place has royally screwed up my billing on a regular basis. I received a bill from BRFD three years after a service. Yes, three years. It was in an email that looked like spam and didn't actually have the amount owed. It had services and amounts, but those were showing before insurance. It was beyond confusing. I called the day I received this bill, and the woman on the phone was horrendously rude. She said they'd call me back. That didn't happen. My insurance was working on rectifying the situation, as it wasn't within a reasonable time period to all of a sudden send a bill. But the woman handling that situation literally died two days after starting to work on this.... so they obviously get a pass. Fast forward to yesterday... 6 months after the phone call I made to BRFD (the phone call that was made after getting a bill that was 3 years old). I spoke to April. She said there was no record of me calling, then 5 minutes later quoted the notes from the call I had made. I cannot stand when someone blatantly lies to me, but if that's how they do business then so be it. They sent the bill to a collections agency that told me I'd be paying court costs and that the police would be serving me over this. Seriously? I had my credit card in hand to pay the amount that insurance said I potentially owe - but wait... there's more. Insurance let me know that not ONE claim filed to insurance was done properly by BRFD at any point in my history with them. Not. One. They said that it was the sloppiest filing they had ever encountered. So, according to how they filed, I owed $360. Which I would have been happy to pay... but BRFD sent the bill to collections and it magically changed to over $500. April said that since it had been sent to collections, the manager (or someone conveniently not there) would have to look into this. Exactly what happened last time when they weren't able to call back and then lied to me in telling me that I had never called. This manager is out of the office for the next three weeks. So. We wait. I find it incredibly frustrating that as a former patient I am expected to call multiple times to try and pay a bill. Money in hand. Ready to pay. And this place can't get it together to allow payment. Instead, they hide behind a collections agency that uses fear mongering as a way to collect far more than was supposedly even owed in the first place. What. A. Mess. I will say that April finally said she was sorry at the end of the call, so that won some points. But arguing with someone that you did this to isn't cool. Whatever the circumstances may be. I hope you all do better. And I hope this isn't done to anyone else. And one more note that I should have left long ago. I had originally written a positive review a couple of years ago. The manager reached out to me and asked if I would tweak it to mention certain things in the review for better reach. I left it as it was, but that certainly left a bad taste... Who does that?

Fantastic experience: Thank you so much for the speedy appt after my tooth breaking the previous day. Then getting me in with Dr John and Rita was perfect, they are a great team and they worked to get me a temp crown today. Y'all at the front desk are awesome too! Thanks again for truly being great professionals! Bill Moreland

Negative experience: Worst experience at a dentist imaginable. I now am sitting on a bill for collections after I called multiple times to verify if my claim had been filed. I called after it had been filed and denied because my insurance needed more information. They never resubmitted to my insurance. I have proof of phone calls including a recording of the calls and verification from my insurance that they failed to re-file. Getting ready to take them to court over cost at this point.

Fantastic experience: My old dentist no longer takes my insurance so I had to switch. They also suggested that I needed a crown for my tooth. The wonderful dentist here felt that I don’t need a crown. He’s now my favorite dentist ever! The reception staff were also exceptionally helpful at retrieving my old x-rays, scheduling appointments and filling out paperwork. Thanks so much - really happy that I switched!

Fantastic experience: We have been with Blue Ridge dental before. They were Blue Ridge dental we We love doctor Molly and we love doctor John. The whole staff is wonderful. We're gonna miss them because they're no longer taking our insurance.

Fantastic experience: I have been a patient of Blue Family Denistry for 2 years and find that the office is very efficient. Never a mix-up on appointments or long wait period. The staff is friendly and handle my cleanings and other dental needs in a professional and pleasant atmosphere. Thank you.

Negative experience: I have been going to this dentist for almost a year UNTIL now. I had my 3 wisdom teeth removed in April by Dr. Molly and while she removed my three wisdom teeth I had left. She did a filling for me on my bottom right molar. After I had my 3 Wisdom teeth removed I had part of my bone sticking out from my gum so Dr. Molly told me to stop chewing on that side of my mouth and advised to give it time to heal. So I did and over time the bone went into my gum and all was fine. So once I started chewing on that side of my mouth again my filling started bothering me so I made an appointment and saw Dr. John who said my bite was VERY off and adjusted my filling. Dr. John told me to come back if I had anymore issues. (This was a no charge visit). So about a week I come back again see Dr. John he looks at my mouth says its not hitting anywhere else and says for me to give it some time the nerve in my tooth is just irritated and advised if the pain did not go away he will give me prednisone to calm the nerve down. So its been a month since my last visit. I called today spoke to CHRIS ( VERY RUDE) tell him the whole story and he then goes on to say I have missed appointments ( which I have not?) Tells me the Dr. charged me for my last visit which he should not have done and I told Chris what Dr. John told me stating the visit would be no charge. He advised me Dr.'s dont work for fee and he wanted to know what I wanted? I said, I want good customer service you overfilled my tooth which has now irritated my nerve and how are you going to charge me to fix your mistake? Chris went on to say he was NOT removing the charge and that Dr. Molly could see me tomorrow. Chris stated some thing else is going on and said Dr. Molly can see me tomorrow for a charged visit with an xray. Lets remember this was a filling they overfilled and now my nerve is irritated why am I paying for the office visit and xray? Dr. Molly caused this issue why is it coming out my my pocket? Chris had no compassion. I have missed work 2 times now going back to the dentist. I have never in my life had such horrible service. I am pulling my whole family out of the practice. I really did enjoy the Dr.'s at the practice despite the mess up. All I wanted was to have this filling corrected and fixed by them since this was a mistake on there part. I already paid for the filling, but the manager Chris is out of line and I will never recommend this place to anyone. So now I am switching offices. I would recommend getting a new manager which has people skills NO compassion for the pain and inconvenience they have caused me.

Fantastic experience: The receptionist set the mood with a warm smile.Then the wait time was short.Melanie took very good care and asked often if I was okay and was sincere about She is the consummate professional and very thorough. Checkout was quick and no embarrassing questions about payments and such I highly recommend Blue Ridge to anyone regardless of your dental needs

Negative experience: This company's billing department is as awful as other reviews claim. I have NEVER been sent to collections in my life and pay all of my bills on time, so I was extremely surprised to get a collections letter in the mail TWO AND A HALF YEARS after my last dentist visit... I moved to a new residence in March 2020 and my last appt here was in Oct 2020. During my October appt, no one asked me to fill out a change of address form (or even verified that it was the same). I changed my address through the post office and had no issues receiving other medical bills. I've also had the same cell phone number my whole life, and did not receive even ONE call/voicemail/text regarding an open balance. No emails either, which is odd because they told collections they "exhausted their best efforts" to reach me... What efforts?? I've been trying to reach someone on staff all week to politely ask a couple questions and get clarification as to what went wrong in reaching me. I've left 3 messages (two voicemails and one message with a staff member) with no word back. Today, the collections agency told me: "If we're being honest, they aren't going to call you back. I know for a fact the person you asked to speak to was there." (I was told she wasn't) The collections worker went on to share that Blue Ridge refuses to speak to anyone about these billing issues because they "sent out about a hundred letters at once, so how would we get anything done?" Improving the billing process would be a great start in minimizing that in my opinion. I'm sure there are people who don't pay their bill, but as someone who would've paid YEARS ago, a $155 collections fee on top of the original bill is ridiculous. All they had to do was call me. My family and I won't be back.

Fantastic experience: I love this office. My 12 year old daughter and I came in to establish care for both of us and talk about braces for her. The staff made everything so easy, they listened to my concerns as well as hers and made both of us feel heard. She had x-rays, pictures and scanning done for braces and dental assistant Michael joined in her giggling pre-teen fun and made it a great experience for her. Side note for those who are looking for this sort of thing: I have bad dental history and executive disfunction that basically means I don't take good care of my teeth. Nobody was judgmental, and only one person made me feel guilty about it, but even that, I am certain, was unintentional and well meant. The people here are laid back, compassionate, and really there to help.

Fantastic experience: My appointment was for a routine cleaning and new X-rays. Tanya was great! Gentle but firm enough to get the job done! She is a very nice person too! Very pleasant experience

Fantastic experience: All of the staff I interacted with were very courteous and professional; Lisa, the hygienist made sure the environment was comfortable and stress free; I was provided with relevant insurance information for the future; I would recommend this dentistry without hesitation or concerns. Great experience!

Fantastic experience: Dr. MOLLY and Smitty did a great job on my temp crowns. They are professional and so efficient. They made the process easy and pain free. I can't wait to go and get my finishing results.

Fantastic experience: Dr. Molly and her staff at Blue Ridge Family Dentistry are always top notch care, knowledgeable and helpful. I have been a patient of hers for 17 years along with my husband. We also use the hygienist for our teeth cleaning, they are thorough and get you in and out. Overall we are very pleased with Blue Ridge Family Dental

Fantastic experience: I have been going to blue ridge for two years now and they never disappoint. Just two days ago my crown fell out and Dr. John’s people scheduled me right away for today. Dr. John came in and did his dental magic and fixed my tooth on short notice. To all my fellow Veterans, Dr. John takes care of us here, he worked with the VA for many years so if you need a dental home this is it.

Fantastic experience: Being new to Tennessee and having to find a new dentist was very scary!! Was greeted with a smile when I walked in and then came along Courtney!!! She made me feel so comfortable and relaxed!! Then i met Amber to discuss the plan! Very informative and addresssd all my questions and concerns!!! Glad I have found a new dentist

Fantastic experience: BR Family Dentistry is such a professional and welcoming atmosphere! I had a very sweet hygienist named Chloe who was very thorough and gentle. And Dr John was my dentist who was very helpful and thorough as well. It was a pleasant experience considering it’s a trip to the dentist . I highly recommend them!!

Fantastic experience: Great Dental Group. Friendly and courteous staff! Highly recommend, if you're having dental problems these are the ones to take care of them. Last week on Friday I called and explained I had a severe toothache it ended being a fractured tooth and had to be extracted. They were over booked on that day. Then gave me an appointment for Monday. The Doctor knew what the problem was immediately and said best option was extraction. I agreed and he extracted the tooth I went home afterwards and am again happy and paid free. Blue Ridge Dental in Maryville Tennessee is awesome!!!!

Fantastic experience: Great service! I had a tooth that had had an issue since September and 2 other dentists kept pushing my appointment further and further away. I called them and they got me in within one week and fixed my tooth the same day! Thank you all very much for great service and care! Even to an unknown new patient.

Fantastic experience: Dr. John was the best dentist I have ever seen. I had a badly broken back molar I felt sure I would loose. He was able to save the tooth and the cost was surprisingly low. He even massaged my jaws after working on me and it helped. NO PAIN.

Negative experience: The worst managed business there is. They have great dentists and hygienists, but their business office and financial team are garbage. They put little to no effort into reaching out to you regarding a bill owed. They make false claims about trying to reach out to get the bill paid and then sending it over to Maryville Collection Service. We went on a trip and had our mail forwarded and apparently the bill was kicked back to them. They said they texted us regarding a bill owed, but no text was received. They also said they emailed an invoice, but it came from some random address and Gmail claimed it was junk. Now I get to pay a collection fee for their incompetence. I called to get clarification and was greeted with hostility from April making some bogus remarks about having trouble getting payments. If you go here for dental work, be sure to know what is owed and check in on them often, because they definitely won't do their job.

Fantastic experience: This was the first time visiting Blue Ridge Family Dentistry since I just moved to the area and personally dentists are my favorite people .I was so amazed how professional and sweet the front desk people were. I got to see Dr. Miranda she was so nice and made me feel so comfortable . She took the time to explain everything that needed to be done and wasn’t in a rush like I experienced with some other dentists. She is amazing and I would definitely recommend people to this practice!

Fantastic experience: I was so nervous to make an appointment - I have multiple facial piercings and they are such a hassle to take out, plus the risk of them closing up if they are out too long. But I was greeted by the nicest people and they were able to work around my piercings! Very accommodating. Definitely will be coming here for all my dental work.

Negative experience: The billing department completely ruins this practice. I’ve received the same bill twice. The first time, the woman I originally spoke with the day of my appointment assured me that it was their mistake and that I did pay the correct amount the appointment prior to my service and that she would take care of it. 6 months later, I receive the same bill. I call again, on a Monday, and was told that they see that note on my account but no one from billing is in the office that day as they are only there Tuesdays and Thursdays. Odd, but okay. I receive a call back on Wednesday. The person I spoke with was instantly hostile and aggressive. I explained what the previous person told me and all kinds of excuses were made (no apology though). She argued and argued, but every time I spoke she just said ,” I’m not going to argue about this with you.”Basically, someone told me wrong and no one bothered to do anything about it until I called AGAIN. She then tells me there was a mistake on my bill where they overcharged me, so who knows what else they’ve missed and she took it off, like she did me a favor by not overcharging me. I did get finally get an “apology”, if you want to call it that, because of the employees mistake. I see through the reviews that this is apparently a common issue. I cannot recommend using their services due to poor billing practices.

Fantastic experience: Blue Ridge Family Dentistry have managed to hit the sweet spot of efficient but also caring. I always feel that they are taking the time to pay attention to me and any issues or needs I have, and yet I am always in with minimum waiting. Our whole family relies on Blue Ridge, including for a son's orthodontia. Highly recommended!