Research Triangle Dental
Information about Research Triangle Dental
27703, Durham
Opening hours
- sunday: (closed)
- monday: 7h-18h
- tuesday: 7h-18h
- wednesday: 7h-18h
- thursday: 7h-19h
- friday: 7h-17h
- saturday: 7h-17h
Research Triangle Dental offers comprehensive dental care to patients of all ages in Durham, NC. Our doctors are known for their gentle and caring demeanor, and are passionate about providing high quality dental care. Combining advanced technology and years of dentistry experience, we are here to help patients achieve optimal oral health in a welcoming, comfortable environment.
Our comment from Best Dentists Club about Research Triangle Dental:
Research Triangle Dental is a highly regarded dental practice known for its exceptional patient care and a warm, welcoming environment. The staff consistently receives praise for their professionalism and the friendly atmosphere that helps to alleviate anxiety for many patients. Here are some highlights from their clients:
- Caring Staff: Many reviews commend the team's warmth, with patients feeling respected and comfortable during their visits.
- Timely Appointments: Patients appreciate the punctuality of their appointments and the fact that the staff takes time to explain procedures and answer questions.
- High-Quality Dental Care: The dentists, especially Dr. Cahill and Dr. Lopez, are noted for their excellent skills and compassionate approach, ensuring patients feel at ease throughout their treatments.
- Patient-Friendly Hours: The availability of appointments on weekends is highlighted as a huge plus for those with busy schedules.
- Transparency in Billing: Many clients appreciate the clear communication regarding treatment options and associated costs, allowing them to make informed decisions.
Overall, Research Triangle Dental stands out as an exemplary dental practice that values patient relationships and strives to provide tailored, high-quality care for all their clientele.
Research Triangle Dental: Reviews
Fantastic experience: Staff is the best and appointment times actually exists.
Thank you! We really appreciate you taking the time to leave this review.
Fantastic experience: The staff is warm and caring, the billing is transparent, and the weekend hours are patient-friendly.
Thank you for reviewing our office!
Fantastic experience: I always have high anxiety at the dentist and it’s not because of anything they do. Great team at Triangle and I appreciate them all. Today was the best appt because my hygienist made me laugh so much that although my anxiety was there it felt different! I have had special moments at Triangle which is why I continue to go.
Our patients mean the world to us. Thank you so much!
Fantastic experience: Very satisfied every one was very good. Thank you very much
Thanks, we appreciate it so much!
Fantastic experience: I had a great experience on my recent visit. The staff is consistent in their ability to connect with me and my needs. This is why I continue to stay with the Research Triangle Dental group.
Fantastic experience: I felt treated with respect and dignity. Thank you.
Thank you so much for taking the time to leave us this review.
Fantastic experience: Great team. Great dental care. Jodi is the best!! Wonderful clinical work with amazing “dental chair side manner”!
Our patients mean the world to us. Thank you so much!
Fantastic experience: Another Dentist did substandard work, and I had Dr. Cahill evaluate it. He then removed a dysfunctional wisdom tooth and will now crown the adjacent molar (which another Dentist said must also be removed as it was too damaged to save). Dr. Cahill removed my wisdom tooth before I realized it was even out, which was a nice surprise. I have full faith he'll be just as competent installing the new crown (rather than extracting this tooth)! His chair-side manner is professional, supportive, and I had complete confidence in his work. This practice is more expensive than my prior one as they aren't "in Network" but I have more faith in their competence.
This feedback is so valuable to us. We really appreciate it. Have a great day!
Fantastic experience: I had a wonderful experience with my cleaning technical.
Thank you for reviewing our office!
Fantastic experience: ⭐️⭐️⭐️⭐️⭐️ I had such a great experience with my dental hygienist! She was personable, kind, and really took the time to listen to me. I felt comfortable and heard throughout the entire visit, which made the appointment stress-free. Definitely a 5-star experience!
Fantastic experience: This place right here the staff was very nice to me took their time explained what they was going to do went over next step for me and the price with my dental insurance was very good nice clean place Glad l was referred to them
Thank you for your review! We hope you have a great day!
Fantastic experience: The staff are true professionals. All dressed nice. The waiting area was clean and comfortable. They had water , coffee, & beautiful scenic pictures on the TV screen. Sae was a true professional and very informative about my visit. Dr.Walker was very friendly and answered all my questions.
Thanks, we appreciate it so much!
Fantastic experience: I'm been so impressed with every visit at this office. Everyone is super generous and accommodating. Highly recommend to anyone!
Thank you. We are dedicated to providing our patients with high-quality dental care, so this review means a lot to our team!
Positive experience: Very relaxing and inviting staff of doctors I think are a great team and helpful with insurance and payment plans. Thanks Dr. Cahill my pain is gone
Thanks so much!
Fantastic experience: I can't thank the staff more for taking care of me and how well I was treated. I haven't found a dentist in NC I've liked yet, but this one reminds me of my amazing dentist in PA. I won't be going elsewhere. Thank you, RTD!
We love seeing these reviews! Thank you!
Fantastic experience: I couldn’t recommend Dr. Cahill enough. I had to get two fillings, he was so patient and listened to my concerns. I have had a previously bad experience at another dentist and he took extra care to make sure I was comfortable. They even gave me a blanket and let me wear ear phones to help with some of my anxiety. I’m so glad I trusted him to handle my dental needs and will continue to trust him with all my future needs!
Thank you!
Fantastic experience: Everyone is always so polite and respectful. Dr Walker is the best they all are but he's my doctor
This feedback is so valuable to us. We really appreciate it. Have a great day!
Fantastic experience: I am pleased with the professionalism of the staff. Also, my appointment started on time and are available to answer any questions.
We really appreciate you taking the time to leave this review. Thank you!
Fantastic experience: BEST dentists in town! Everyone is as nice as they can be. They make sure that you feel comfortable the entire time. All of my questions were answered before, during and after my appointment. I never experienced any pain, even after a tooth extraction! I cannot recommend this practice high enough! Research Triangle Dental is the only dentist I will ever go to.
Thanks! We appreciate your kind words!
Positive experience: The staff was friendly as usual and very attentive. However, my dental hygienist was a little rough on my teeth cleaning. She was apologetic but not my best experience.
Our team is thrilled to receive such a great review. Thank you!
Fantastic experience: Research Triangle Dental is great. I would recommend them to anyone who is in need of a friendly staff/dentist.
Thank you for your review.
Fantastic experience: Knowledgeable, professional, accommodating and just nice folks who know what they are doing.
Thanks, we appreciate it so much!
Negative experience: She end the call while trying to get an appointment as new patient
Thank you for reviewing our office. We are always open to opportunities for improvement, so all feedback is extremely meaningful to us.
Fantastic experience: The experience was amazing! The staff is so friendly, inviting and made my dental procedure not so scary. I would recommend this dental practice to friends and family.
Thank you for reviewing our office!
Fantastic experience: "Very professional and calm atmosphere. I’ve always been a bit of a coward when it comes to going to the dentist, but the team here is so understanding. They always offer something right before a procedure to help me feel at ease, and it makes the whole experience much more manageable. Highly recommend!
Thanks! We always strive to provide our patients with amazing care, so all feedback is extremely valuable to us.
Fantastic experience: If you are looking for a dentist without judgment - you’ve found it! As many people, I have some dental anxiety, but everyone I’ve met here over the last few years has been so kind and thoughtful! I highly recommend.
Our patients mean the world to us. Thank you so much!
Fantastic experience: This place top to bottom courteous and caring, intensively, precise as to a patience’s teeth health
Thank you for reviewing us! We love providing our patients with exceptional dental care and supportive, positive experiences. We truly appreciate it!
Fantastic experience: Cracked a tooth filling while on vacation in Durham NC and ONLY two days later I had a beautiful new root canal/crown surgery courtesy of Dr. Cahill! They were understanding, compassionate and extremely thorough in their evaluation process. Kirstin helped me save 20% off the overall price, as I don't have insurance. IF you find yourself in pain = highest of recommendations to call Research Triangle Dental and schedule an appointment! Thanks for everything, Jay from Pittsburgh PA
Thank you for reviewing our office!
Positive experience: Excellent customer service but pricing seems high overall.
Thank you so much for the positive review. We're happy that you're happy! Have a great day!
Fantastic experience: I have been a patient for years and they have provided excellent care and customer service. Dr. Walker, Dr. Lopez, and Dr. Cahill have years of expertise and they have always provided great care.
Our team is thrilled to receive such a great review. Thank you!
Fantastic experience: They have been always kind and supportive to me and my family every time we come in (:
Thank you!
Fantastic experience: Very friendly and professional. Clean office. Jodi did a gentle and thorough job cleaning my teeth and explained everything really well. Dr Walker was great and very welcoming. I look forward to seeing them again.
Fantastic experience: Dr. Lopez and supporting staff are wonderful. I highly recommend RT Dental to all.
Thank you for reviewing us! We love providing our patients with exceptional dental care and supportive, positive experiences. We truly appreciate it!
Positive experience: Listen...Open on Saturday for full daily operation!!! I called and they had an appointment for a new patient...Same Day!!! It was love from the 1 st phone call. The office environment is amazing! The staff was pleasant (on a Saturday). The Dentist was respectful, forward, but not intimidating! (I fear Dentist practices now) from what my concern was to the end... i felt heard! Listen, it not a 5 yet, only because its my scoring... i leave room for error and growth! I have some other appointments coming up! Thank you so far!
Thank you very much. High-quality patient care is incredibly important to us, so this review means a lot to our team.
Fantastic experience: Friendly staff, efficient workers across the board and they are honest about any problems you have with your teeth and they don't pressure you to have unnecessary work done on "potential" problems. They walk you through your x-ray results (Dr Walker in my case) and show you what they are seeing and explain why what they are seeing may be problematic in the long run.
Thank you. We are dedicated to providing our patients with high-quality dental care, so this review means a lot to our team!
Fantastic experience: Dr Cahill was amazing as was his assistant. I have been going to this office for 10 years and have never been disappointed. The dentist, assistants, cleaning to complicated procedures and I love them. I would gladly recommend them.
Our patients mean the world to us. Thank you so much!
Fantastic experience: Research Triangle Dental is everything I need and appreciate -- good dental practice and lovely lovely people, from the front desk to those working on my teeth. Shout out to my hygenist Jodi! ❤️
Thanks! We appreciate your kind words!
Fantastic experience: Kristen & Dr Lopez are awesome & so is the front desk. Very nice place to visit.
Thank you for reviewing our office!
Fantastic experience: Great visit, timely professional just what you would expect on a visit thanks everyone
Thank you very much. High-quality patient care is incredibly important to us, so this review means a lot to our team.
Fantastic experience: Dr Walker is a very experienced doctor. He was able to do the tooth extraction with much care. I did not have any pain and I was able to recover quickly. I will recommend him to anyone.
Thank you very much. High-quality patient care is incredibly important to us, so this review means a lot to our team.
Fantastic experience: Efficient and great team. I goto Dr Walker and he’s awesome
Thank you very much. High-quality patient care is incredibly important to us, so this review means a lot to our team.
Fantastic experience: They are the best. I moved away and still form back here that’s how much I appreciate them.
Thank you for reviewing our office. We always strive to provide our patients with amazing care, so all feedback is extremely valuable to us.
Fantastic experience: I see Dr Walker and Jodi as my dentist/hygienist team and they both are fantastic. Very caring, gentle and funny to boot! They are very good at what they do!!
Thanks! Have a wonderful day!
Fantastic experience: I have been a patient for at least 20 years and have never been disappointed!
Thank you very much!
Fantastic experience: Excellent service saw Dr walker and his assistant and it was great as always
Thanks! Have a wonderful day!
Fantastic experience: My visit was a cleaning and future proposed treatment. Dealing with pleasant and gentle professionals always enhances ones experience.
We are incredibly grateful that you took the time to leave us a review! Thank you.
Fantastic experience: Everyone was so polite. The service was great! I would definitely recommend someone to them! The hygienist was super nice, I didn't catch her name...but she was super nice!
Thank you very much!
Fantastic experience: been witnessed and experienced high quality of service and professionalism. for the last three years I love the out standing hospitality, respectfulness that I received on every appointment
Thank you for your review! We hope you have a great day!
Negative experience: I wanted to like this place. They are close to my house and I broke a tooth and need an extraction done. I am extremely anxious/nervous about this, had made an appointment and was looking forward to getting it taken care of tomorrow afternoon. Until I received a text today informing me that the dentist 'is going to be out sick tomorrow'. At my initial appointment when I was told the extraction was needed, the dentist had assured me that although he was going on vacation, another dentist would be available. I then expressed that I am in pain....and was offered a reschedule 2 weeks out, in May!! I'm sorry - I'm in pain, and in case I didn't mention it before, I'm in pain. Back to square one finding a caring dental practice. All of this including the vacation/out sick thing from the dentist was very sketchy and I am so disappointed. (Full disclosure: I was eventually offered a Saturday 4/26 appointment but I don't have a good feeling about this practice and have decided to go elsewhere.)
Thank you for sharing your feedback with us. Professional excellence is important to us, which means our patients’ needs are always our first priority. If you would like to discuss the details of this further, please do not hesitate to call us directly at 919-596-7447.
Fantastic experience: I’ve been with RTD for Invisalign and routine cleanings. Dr Nekkanti and Sae have been really great. I’m looking forward to my next visit.
Thank you for your review.
Fantastic experience: From the moment I walked in the office, with some anxiety, until the moment I walked out the office, skipping and humming in my head, was easy peasy. Everyone was professional, kind, patient, and informative. At one time I was crying from just feeling overwhelmed and Na-ashia (sorry for butchering your name) listened while I talked. She even asked if I needed to talk a little more before we start. I told her I was fine and thanked her for allowing me that space. My Dentist was just as kind, patient, and professional. I didn’t feel like a number. I’m looking forward to my next appointment. Really.
Our patients mean the world to us. Thank you so much!
Fantastic experience: Amazing experience per usual! Alana was very welcoming and warm when I arrived. Ms. Kelly my hygienist was very detailed with my cleaning which I appreciated. She addressed any concerns and questions I had. Dr. Walker did my exam and he was very friendly. My teeth feel amazing and I’m so excited for my next visit! I recommend this place for any and everyone with dental concerns, questions or needs!
This feedback means the world to us. Thank you!
Fantastic experience: Great place. I don't like pain. I hate going to the dentist. Ive been going here for three years now and have no fear. They are good people too—-
Thank you very much!
Fantastic experience: Jen Lynn, I think that was her name. Apologies I am bad with names but she was awesome as the last time I was there! She is very thorough!! Thanks again
Thank you for reviewing us! We love providing our patients with exceptional dental care and supportive, positive experiences. We truly appreciate it!
Fantastic experience: I really like this dentist office. You rarely have to wait and the quality of care is good. I just took my partner there to get dentures made and based on the fit of the models they made it will be worth not going to affordable dentures. They also give a senior discount and have Saturday hours.
Thank you for reviewing our office. We always strive to provide our patients with amazing care, so all feedback is extremely valuable to us.
Fantastic experience: We started using RT Dental over 20 years ago when we lived down the street from their office. It’s been over two decades and we now love two towns away but we still use RT Dental because they’ve always taken great care of all of us.
Thank you! We really appreciate the feedback.
Fantastic experience: Excellent experience. I am so afraid of a dental visit, but the atmosphere and the staff are so amazing. I can't say enough about the professional, courteous, skillful service I received. I left Lane to come here and have never looked back.
Thank you. We are dedicated to providing our patients with high-quality dental care, so this review means a lot to our team!
Fantastic experience: They were great no complaints. The nurse that help me was awesome very kind and knowledgeable.
Thanks! Have a wonderful day!
Fantastic experience: Wonderful experience. Staff was very friendly and professional. Hygienist Amy was awesome. She took X-rays and explained what she was doing after each step. Office has state of the art equipment. I will be going back for my next cleaning with same hygienist.
Thank you for reviewing our office!
Negative experience: Somehow, my phone number got changed. So when I went in they said I missed my confirmation call/text, and they cancelled my appointment. Well, that was news to me. My phone number has not changed in years. Its been the same as the last 10 times I've been there. I took time off of work and was on time for my cleaning. If they don't want me as a customer, that's fine, I'll go somewhere else.
We are sorry to hear about these concerns. We would love the opportunity to discuss the details of this review further. Please call us at 919-596-7447, and we’d be happy to speak with you. Thank you.
Positive experience: Been a patient for years. Just recently switched carriers and was not informed at time of check in that they are NOT within the network. Found that out when it came time to pay and they expected full payment. I know that I could have been pro-active, however, when an establishment asks for new insurance information 2-3 days ahead of time, they could have contacted me to let me know.
Thank you for reviewing our office. We appreciate your feedback, and we are happy to discuss the details of this review with you directly. Please call our office at 919-596-7447. Thank you.
Fantastic experience: I cannot say enough great things about this dental office! Before coming here, I hadn’t seen a dentist in nine years because of how terrified I was. Just stepping foot in the office was a huge hurdle for me, but from the moment I walked in, Kristen, a member of the staff made me feel completely at ease. The customer service is truly 5-star—everyone is warm, welcoming, and so understanding. Today was my second visit, and I was still anxious, but my hygienist, Amy was incredibly patient and took such great care of me. They explained everything step by step and made sure I was comfortable the entire time. If you have dental anxiety, this is the place to go! I’m so grateful for their kindness and professionalism. Thank you for making this such a positive experience!
Thanks! We appreciate your kind words!
Fantastic experience: I had a great 1st experience here. I love that there is a coffee station with a sink for hand washing right on the lobby. The care, time, & attention that was shone to my entire mouth was top-tier.
Thank you for reviewing us! We love providing our patients with exceptional dental care and supportive, positive experiences. We truly appreciate it!
Fantastic experience: The Research Triangle Dental staff is amazing! They made me feel so comfortable during my cleaning and really took the time to answer all my questions about my dental health. I highly recommend this practice.
We love seeing these reviews! Thank you!
Fantastic experience: Everyone was very friendly at the office. Jody was my hygienist and she did a great job!
Thank you!
Fantastic experience: My brother continues to receive excellent care. I also applaud the kindness and support that the entire staff always extends to patients.
Thank you for reviewing us! We love providing our patients with exceptional dental care and supportive, positive experiences. We truly appreciate it!
Fantastic experience: So glad I made the switch to this practice. Each visit is pleasant and efficient! Dentist, hygienist and staff are great!
Thank you for reviewing our office!
Fantastic experience: My wife had a dental emergency right before Christmas. Our usual dentist was closed and unable to see us. I reached out to a friend and they recommended Dr. Cahill and that they had seen him for years. I reached out the office and they were able to make an emergency appointment for us same day. Not only was everyone friendly, happy to help us, and Dr. Cahill was able to treat her-- but he also did so with a gentle touch which is important to me. He had great bedside manner and made the experience as comfortable as possible. I would definitely recommend this office if you live in the Triangle area. We'll be switching from our old dentist.
Thanks! We love our patients!
Fantastic experience: Dr.Cahil is my absolute fav! He’s always been patient and has been a part of my dental journey and smile since 2016. He only performs necessary procedures, which takes the least amount of time and money.
Thanks! Have a wonderful day!
Fantastic experience: Amy is a very good dental assistant. She does not scrape my gums, gets all the plaque and always has a smile on her face. Dr Lopez is my hero.
Thank you so much! Our team loves seeing these reviews!
Fantastic experience: I had not been to my dentist office for a while. I was of course very apprehensive of what they may find, but Jolie, who was the dental hygienist was very professional, knowledgeable and very kind. She made me very comfortable and assured me everything would be fine.. She calmed my fears and went about doing the task at hand. I have to say she was amazing! We carried on a conversation and before i knew it she was finished. I was also very pleased with Jolene who assisted in the finance/ billing for future dental work I will be having done. Both of these professionals made my day a lot brighter. Thank you for both for what you do?
Thank you for reviewing our office!
Fantastic experience: My experience at Research Triangle Dental was above satisfactory as usual. Everyone there was professional and kind. Great service from scheduling appointments, insurance department, cleaning and dental work from Dr Lopez.
Thank you for reviewing our office!
Negative experience: Just Disappointed!!! I have been a customer for 18yrs and told them to remove me from their system. I change companies, which change insurance companies. 1st time I had an appointment I had to cancel as they couldn't tell me how much I was being charge for being out of network. 6 months later contacts me to tell me I am due for an appt. Told them find out the cost, they go again we won't know until the insurance company bills us we will know the day before. The day before they contact me, told me it will be around $10 - 20 since I was out of network. I said are you sure and they said yes. So I went through with the appointment. During the cleaning, love Dr. Lopez, was told I have a cavity and they can put meds on it. Told me it should be estimated $200. During check out was told I had a $32 credit never even knew I had that, so again if I didn't come back would they have sent me a check for my credit hmmm. Then I paid upfront $63. Few months later I get a bill for $387.30 via e-mail. I went to their office twice to discuss the bill. They kept telling me we are working with your insurance company. I told them you told me the cleaning was $15-20 and the cavity is $200. But now to come up with an extra $387.30 makes no sense to me. I told my ex colleague about this and he said with him even being in network, he is getting over charged now. If you look at the others reviews, seems like there is a problem how they estimate people and their billing process. I would be find if the bill was what they estimated. I would have honor the $200 est they told me. But to all of the sudden to be charge and extra $290 something is not wrong. I made the mistake to believe them about their out of network estimates. Will not make that mistake again. Thank you Dr. Lopez for the years of cleaning, but I can't handle what has happen to me. Anyone out of network don't do it. In network, you may have problems to, be aware. Thank you for reading.
Hello Tara, thank you for voicing your concern. Since HIPAA compliance is of the utmost importance to us, we cannot discuss this concern online. If you’d like to resolve it with us in a timely and respectful manner, please call our office.
Fantastic experience: Very friendly, very informative, and they actually want to help, not just push you through. I don't like dentist, I have a fearof them, but they have a way of making you feel safe and sound.
Thanks, we appreciate it so much!
Negative experience: Scheduled an appointment and was cancelled on twice in a row for two weeks with around 1 hours notice that the dentist was not available. Finally went to the third attempt and the billing shown by the practice was not matching my predetermination letter from my insurance company. I was never able to get ahold of anyone when I called to explain the discrepancy in billing practices. They just told me I was being charged this higher amount without explanation so I cancelled the appointment. I wouldn’t recommend this dentist office to someone new to the area. I had Dr. Gibree and he spent more time attempting to sell additional services like Invisalign or special devices over actually informing me about my dental health. They will post their number below, but you will never get a person if you are trying to call as a current patient.
Hi, Joey. We appreciate you reaching out with your concern with Research Triangle Dental. If you are a patient at our practice under this name, a member of our team will be reaching out to discuss further.
Fantastic experience: Dr. LOPEZ is a great doctor. I have trusted his judgment in caring for my teeth. He was able to recognize my issues and took the time needed to fix my issues. He showed compassion and patience with me. I was able to see the doctor in a timely manner.
This feedback is so valuable to us. We really appreciate it. Have a great day!
Positive experience: While the financial aspect of my visit was 2-3 months of going back and forth, rescheduling appointment to make sure the expectations were clear, I get to the office and it still wasn't right. The cleaning was eye-opening in that I was told by a different hygienist a year ago that my browning teeth were due to aging and not the toothpaste. Well the hygienist at RTD had more experience and prior knowledge. Before at Ellis Crossing I was charged well over $200 for a deep cleaning that left my teeth with brown stains. After my visit with RTD, my teeth are 99.5% better and the Dentist prescribed me a toothpaste to better treat my teeth because the real culprit of my brown-stained teeth was indeed the toothpaste I was using !
Hello, thank you for reviewing our office. We appreciate your feedback, and we are happy to discuss the details of this review with you directly. Please call our office at 919-596-7447. Thank you.
Fantastic experience: Always on time, they don’t keep you waiting, and i even needed a filling after a standard cleaning appt, and they were able to squeeze me in there on the spot so i didn’t have to make a separate appointment & come back. Highly recommend.
We love seeing these reviews! Thank you!
Positive experience: I had a dental emergency. Twice I have called the office; each time I have been forwarded to their answering service. 1st time the service never forwarded my request to the dentist office. 2nd time the service told me the office was open and would call me back shortly. The office was closed and did not call me back. The dentist and hygienist are fantastic-- I have no complaints about the treatment, and the ladies at the desk are excellent and friendly--but their answering service is not impressive at all in an emergency.
We appreciate your honest feedback, Eric. Thank you for your time. We’ll be sure to take the details of your review back to our team.
Negative experience: I waited over 6 weeks for a new patient appointment. I provided them with my insurance at that time and completed my intake paperwork online. They lost the intake paperwork and neglected to run my insurance benefits, despite it being given to them multiple times via email, text, and over the phone. They would not see me unless I paid full out of pocket price of $457, despite having dental insurance. I was unable to work this morning because of this appointment so I not only did I show up at 7am to NOT get my teeth cleaned, but I also lost out on my own income.
Lucy, we are happy to look into this for you. Please call us at 919-596-7447, and we can discuss the details of this review further. Thank you for sharing this information with us.
Fantastic experience: The team always explain everything to me and gives me options. They are very understanding and work well with the patients. I feel very confident with the treatment that I receive.
Thanks! We love our patients!
Negative experience: Dental work is great. Billing department is very sneaky. I was told multiple times throughout my second visit (deep cleaning) that Research Triangle Dental is in network for my insurance company but that was incorrect. After I received my bill for 100% of the cost of the deep cleaning I called back and had someone else check and confirm that Research Triangle Dental is not in fact in network for MetLife insurance. Don't trust the sneaky sales lady. If you check for yourself and confirm that your insurance provider is in network then I'm sure you will have a good experience.
Negative experience: I'm a middle aged Hispanic man. Today, I had an appointment with brian cahill, dds., for some dental work. I walked out before it all started. I was humiliated by brian after he took off my cap without asking to remove it. Before taking it off my cap he said, "This is going to get in my way." He chuckled. Not only that, but his young female assistant went to the hallway to laugh for a few while she told her coworker who came over to the room to look at me while I sat in the dentist chair. This was all totally unprofessional and disrespectful. I would have easily taken off my cap if someone had asked me to. I get the last laugh though as they lost out on over $500 of out of pocket money. My wife and I will never go back there ever again.
Due to HIPAA obligations enforced by HHS, we are unable to indicate whether you are a patient or not. We appreciate those that reach out with any comments and / or concerns and welcome you to call us to discuss further at 919-596-7447.
Negative experience: There is a disconnect between the front office and dental techs/dentist. They are not on the same page. The dentist tech/dentist tell me one thing and the front office tell me to do another. I waited a month but cancelled my appointment because I was told to come by the office 1 hr before they were to close to pick up a prescription because it couldn’t be called into the pharmacy. Too short of notice for me. Front office stated no pharmacy would take lorazepam over the phone because it was against the law. That is false. CII’s are prohibited to be called in over the phone, C3-C5’s are allowed. Pretty basic stuff if you work in healthcare. Attached to this post is a page from the online pocket guide provided by the NCBOP (North Carolina Board of Pharmacy). Oral prescriptions for schedule IV medications are fine. It may be their policy to not phone them in but it’s certainly not against the law. Front staff came across so surely of it. After that back and forth, I lost confidence in the clinic as a whole
Hello, thank you for reviewing our office. We appreciate your feedback, and we are happy to discuss the details of this review with you directly. Please call our office at 919-596-7447. Thank you.
Fantastic experience: If you want a professional, efficient, and compassionate dentist look no further! Got a consult, and I am now set to correct issues I have been carrying for years. (Update: They still ROCK! I could not be happier)
Thank you very much. High-quality patient care is incredibly important to us, so this review means a lot to our team.
Fantastic experience: I couldn't be more Happy with my experience at Research Triangle Dental! The staff are so nice and kind. Very nice environment. The Dentist...I call Mark was so very informative and kind. I'm actually looking forward to my appointment 6/4. Again TY Everyone!!!!
Thank you for taking the time to leave us a review. Our patients' needs are always our first priority.
Fantastic experience: My visit today was AMAZING! Kristen performed my cleaning and has been cleaning my teeth for years. The entire staff are very welcoming and friendly and somehow seem to remember me every time I walk in without telling them who I am! I highly recommend RTDental and will continue referring my friends and family because I know the level of care they will receive is top notch. Thank you RTDental.
Fantastic experience: Love Dr. Angel Lopez. Wonderful dentist w a sunshine attitude. Friendly and attentive staff! Chef Zacki Murphy
Thank you. We are dedicated to providing our patients with high-quality dental care, so this review means a lot to our team!
Negative experience: Shady billing practices. Even if you pay copay/deductible that they ask for in every visit, they always find for you an outstanding balance. I’ve been paying those in every successive visits. This time again they found some balance months after the visit, but because it’s been longer than usual since last visit, instead of calling or mailing me the due details, to my surprise, they sent a debt collector behind me (yes, to an established patient, for $8). They immediately lost me and my family as patients.
Ravi, thank you for reviewing our office. We appreciate your feedback, and we are happy to discuss the details of this review with you directly. Please call our office at 919-596-7447. Thank you.
Fantastic experience: Everyone was patient and kind to me. Due to previous experiences with other dental practices, I am a high fear patient. Dr Lopez and the other staff members were wonderful. I appreciate their efforts in my experience a comfortable one.
Thanks! Have a wonderful day!
Negative experience: I moved from out of town, and one of the dentists (who I booked the appointment with) appeared in network online. The office didn’t notify me that I was out of network until billing me for the visit and co-pay, eating into some of the last $$ I had on my annual maximum, and had no problem with quoting me for future services they could provide, without context of what this would cost elsewhere (it’s cheaper, even at a specialist). Both the hygenist and doctor were excellent in terms of patience with answering my questions, and everyone was outwardly friendly, but my experience with the office as whole has left me with a bad taste in my mouth and scrambling to find more affordable treatment without any insurance contribution.
Hello, Justin. Unfortunately, online channels are not secure places to discuss protected health information. Please call us at 919-596-7447, and we’d be happy to speak with you. Thank you.
Fantastic experience: My dental hygienist was very thorough, but gentle at the same time. My dentist is very pleasant and I don't have anxiety about going to Research Triangle Dental at all.
Thank you!
Fantastic experience: This is a nice place. People are very respectable and I bring my dad here. And he has dimension and they have so much patient with him. He will be coming bed thank you for all you done when we visit I recommend this place
Thank you for your review.
Fantastic experience: My son and myself have been going to this Dental practice for many years and it NEVER disappoints. The staff is very friendly and professional but Dr. Walker takes the cake. He is very knowledgeable and explains what’s happening with my gums and teeth at the very sight of a concern. The treatment plans are a little costly BUT the dental work is worth every dollar.
Thanks! We love our patients!
Fantastic experience: I have been a patient of Dr. Cahill for more than a decade. Why? I remember waking up one Saturday with what felt like a sledgehammer pounding on my tooth. I needed help and I needed it fast. I remember desperately calling dental offices in 3 nearby towns. No one returned my calls. All of them were closed, except for Dr. Cahill and his team at Research Triangle Dental, the only dentist office I’ve ever known to be open on the weekend. Dr. Cahill personally took my call and actively listened to my concerns with great empathy. He recommended I come immediately that day to see him. I did. When I left his office, the challenges I had experienced were resolved thanks to Dr. Cahill and his experienced and friendly staff. I have been living in another state for nearly five years and Dr. Cahill is the only dentist I trust. So much so, I travel back to North Carolina just for dental appointments with Dr. Cahill. Thank you kindly Dr. Cahill, Jolie and the entire talented and professional team at Research Triangle Dental. My family and I have greatly appreciated the care and recommendations you have provided us over the years. Our smiles are much broader and healthier because of you. If you are looking for exceptional dental care, schedule an appointment with the good folks at Research Triangle Dental. The doctors and their staff will have you leaving with a much healthier smile, too.
We love providing our patients with exceptional dental care and supportive, positive experiences. Thank you for reviewing us!
Fantastic experience: Everyone there is very professional and so nice. My Hiegenist was so gentle and thorough. It was the most pleasant cleaning I've ever had. Thanks to Dr Lopez (who is an absolute Rock Star)and the entire team. Top knotch Classy group of people.
Thank you!
Negative experience: These guys are the biggest scammers. I went in as a new patient for a cleaning - which they didn’t even do - and they proceeded to take over an hour of my time to take X-rays, mansplain how decay works, and tell me that I need 19 fillings. Yes, NINETEEN. I got a second opinion at another dentists office that was horrified they were suggesting anything even NEAR 19. This is the dental version of a shady mechanic trying to scam any college age woman that walks through the door. Super disappointed especially since I had to wait over a month for this appt. Strongly suggest avoiding.
Thank you for reviewing our office, Sarah. We strive to deliver the highest quality of dental care to our patients, so all feedback is extremely valuable to us. We will be sure to take the details of this review back to our team. Please contact our office directly at 919-596-7447, and we’d be happy to discuss the details of this review with you.
Fantastic experience: I walked in on Tue 9/5 & was able to schedule an appt on Thu 9/7. l didn't have dental insurance & was given info for the VantageOne dental discount plan. I enrolled in the dental plan, emailed my x-rays & did the new patient registration online. I needed a crown. I was able to get a 20% discount & given a way to finance it at 0% interest for 12 months. Although my dental experience provided me with the service I needed, I don't feel like the staff who saw me read my onlline registration information.
We love seeing these reviews! Thank you!
Fantastic experience: My experience have been great. The receptionists makes me feel welcome to be there They always have a friendly smile. I sent one of my coworker to have dental work done. She was so impressed with the service. The doctors are all great. They work as a team. The hygienist are great too. It hard to find a dentist who take pride in their work enjoy doing it. Thanks you all for caring.
Fantastic experience: Very pleasant office. Staff are always nice. My dental needs are taking care of. They will make a plan of action and go over what needs to be done and cost. Explain how insurance will work towards cost. They are good at calling and texting you information. M.Klooz
This feedback means the world to us. Thank you!
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