Dentistry by Dr. Kaplansky, PLLC
Information about Dentistry by Dr. Kaplansky, PLLC
Opening hours
- sunday: (closed)
- monday: 8h-20h
- tuesday: 8h-20h
- wednesday: 8h-20h
- thursday: 8h-20h
- friday: 8h-15h
- saturday: (closed)
At Dentistry by Dr. Kaplansky, we believe that offering an array of options allows you the ability to choose the right care plan for you, with the consistency of care that you deserve. We are located an easy traveling distance from the communities of Middleport, Medina, and Lockport, NY.
Our comment from Best Dentists Club about Dentistry by Dr. Kaplansky, PLLC:
Dentistry by Dr. Kaplansky, PLLC is highly recommended for anyone looking for excellent dental care. Customers consistently praise the warm and welcoming environment provided by the staff, making each visit a pleasant experience. Here are some of the standout aspects of this dental practice:
- Professional and friendly staff who are committed to patient comfort and care.
- State-of-the-art facilities and advanced technology that enhance the treatment experience.
- Outstanding hygienists like Mary Beth and Elizabeth, known for their thorough and gentle cleaning methods.
- Dr. Kaplansky is noted for her exceptional bedside manner, taking the time to explain procedures and provide reassurance.
- Quick appointment scheduling and efficient service that respects the patient's time.
- A compassionate approach to patients with dental anxiety, ensuring a stress-free experience.
Overall, Dentistry by Dr. Kaplansky, PLLC is devoted to delivering high-quality, personalized dental care, making it a trusted choice for families and individuals alike.
Services and Treatments
Dentistry by Dr. Kaplansky, PLLC: Reviews
Fantastic experience: I thought the Trish that cleaned my teeth was great! I requested her for next time.
Fantastic experience: I really love going to Dr. Kaplansky's Dentistry office, everyone there including Dr.Kaplansky are very, very nice and polite, very welcoming me..Dr.Kaplanskys , l would recommend you to my family and friends...keep up the excellent job everyone does, they really make you feel at home..Thank You Dr.Kaplansky and her crew they were EXCELLENT.!!!..♥️
Corinne,
Thank you so much for your wonderful review! We’re thrilled you had a positive experience with Dr. Kaplansky and the entire team. It’s great to know you felt welcomed and well cared for during your visits. We truly appreciate your recommendation and kind words. We look forward to continuing to provide you and your loved ones with excellent care! ♥️
Fantastic experience: Great people, knowledgeable,courteous, happy, no pressure for sales and let's you know what your options are. Very professional. Thank you and I will be back!
Fantastic experience: I have been going to this dental practice for years, what keeps me coming back is the friendly professional staff. This time I throughly enjoyed Mary Beth the dental hygienist, she made it so fun and relaxing to be there!! Thank you!
Negative experience: This place made a appointment with me as I established id be coming in for a cleaning . The day of the tell me they want 315$ and is just for a evaluation and will not do cleaning same day and still wanted 315$ . Super ignorant and a rip off. U have lost my entire family's buisness. About 5 people will no longer be coming to your establishment . And to add your money grab " new policy " wasnt mentioned to me at all when the appointment was made . I specifically told the receptionist the appointment was for a cleaning . She would have and should have known then of your policy and saved us both the time . As far as the 5 members of my family that will no longer be patients of yours . U may have looked up my last name to try and find them but since we are talking about my in laws and Aunts u wouldn't know there last names to look them up . Your loss financially in the end and a bad buisness name within the community. We can always just take our buisness elsewhere .
Dear Andrew,
We appreciate your feedback. Our records show that your last visit with us was 11 years ago, and that you failed to show up for your most recently scheduled appointment 10 years ago. For the highest standard of care, all new and inactive former patients are scheduled for a comprehensive evaluation and necessary x-rays before any treatment, including dental cleanings. We always had this process in place, it ensures we can provide the safest and most appropriate care for every patient.
We also want to clarify that you were contacted with a courtesy reminder the day prior to your appointment, not on the day of, as mentioned in your review. Additionally, we have no record of the five family members you referenced.
While we understand this may not have met your expectations, our goal is always to maintain transparent policies and deliver high-quality care to each patient.
We wish you and your family the best moving forward.
Fantastic experience: Got got an appointment quickly got the work done that needed to be done in one appointment. Well done thank you
Fantastic experience: The appointment was very good, coming along, cant wait fir the fi al results. Thank you. Edward
Thank you for your positive review, Diana! We're thrilled to hear that your appointment was informative and helped in your decision-making. Your experience is important to us, and we appreciate your trust. We look forward to seeing you again!
Thank you so much!
Fantastic experience: Meant the doctor today. he explained to me a lot of things. I never knew I trusted his opinion and hopefully I’ll be able to work with him more in the future. It was just a consultation.
Fantastic experience: Phenomenal experience yet again! Kind, caring, considerate , amazing "bed side " (chair) manners. I have never felt more comfortable and confident going to the dentist. Never been a fan of my smile and this place is working with me to change that!! Thanks Dr. AG.
Fantastic experience: Amazing staff, Dr. Kaplansky is the best in the business. Thank you for all your care and support.
Fantastic experience: Staff is Fantastic!! Caring, Compassionate, Friendly, and Professional. They make me feel very comfortable.
Thank you for your wonderful feedback, Anny! We’re thrilled that our staff made you feel comfortable with their care and professionalism. Your kind words motivate us to continue providing excellent service!
Thank you so much!
Fantastic experience: Great practice, personable staff, efficient and through. Loved it.
Fantastic experience: I've never had such an easy cleaning as this place Sarah is the best and so understanding
Fantastic experience: Great experience, knowledgeable staff, did an outstanding job
Fantastic experience: Jim was fabulous! Gave very informative and detailed information and I left knowing exactly what to expect
Fantastic experience: I had my teeth cleaned today.. it was an awesome experience! Not only did mary Beth do a fantastic job cleaning my teeth, she was kind polite and very friendly. Dental visits used to be a nitemare. For me…. But not anymore. Plus the office staff was sweet & friendly and welcoming! Lucky me ❤️
Thank you for your positive review! We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we look forward to serving you again.
Thank you so much!
Fantastic experience: I’ve been going to Dr Kaplanski for many years and always had a wonderful experience. I just had the first phase of two implants and was very nervous. Dr Kaplanski and his assistant were wonderful through the whole process. I highly recommend Dr Kaplanski and his wonderful staff for any Dental needs
Fantastic experience: I am a patient who had bleeding because I was taking a supplement that caused thinning in my blood which I didn’t realize at the time. Dr. Koplansky went out of his way to make sure that the presiding physician was informed about the extent of treatment and to check on my status. Dr. Koplansky backed up his work when I had another complication. I highly recommend Dr. Koplanky’s professionalism and compassionate care.
Thank you for sharing your positive experience with Dr. Kaplansky. We're glad to hear that you received the attentive and compassionate care you needed during your treatment. Your recommendation means a lot to us, and we strive to provide our patients with the highest level of service. We appreciate your trust in our team.
Thank you so much!
Fantastic experience: As soon as I walked in, the receptionist was very welcoming and pleasant , and I was called in on time for my appointment. I was a little nervous, but each person I encountered made me feel at ease. The procedures I was going to have done were explained in full detail and felt very honest. I had impressions and photos taken and the process was done in a very caring manner. Thank you for making my experience with such a major life changing decision stress-free!!!
Thank you for your wonderful review! We truly appreciate your positive feedback and are glad to hear about your great experience with us. It's our goal to provide the best possible service and care to our clients. We look forward to serving you again soon!
Thank you so much!
Fantastic experience: Very nice place to visit, I do my yearly cleaning here and its superb!!
Thank you for your fantastic review! We're thrilled to hear that you had such a positive experience. Your support means a lot to us, and we look forward to serving you again in the future.
Thank you so much!
Fantastic experience: Mary Beth and Jen were wonderful! So was another one who checked me. I don't recall her name...so kind. The girls in the back are always lovely and kind. Thanks for allowing me the opportunity to let everyone know! So here it is, and year or more later...and since we cannot leave more than one review, I can only edit. Dr Kaplansky's people have been working with me for the last year and a half. And I cannot say enough good about Dr Koli, Jen , Erica and the other Dr's who have stepped in to help with an adjustment whenever needed. They've always been so kind, and haven't once made me feel like I was a pita. Lol...seriously, I feel very welcome here.
Thank you for your 5-star rating, Sylvia! We appreciate your positive feedback and are thrilled to hear about your great experience with our team at Dentistry by Dr. Kaplansky, PLLC.
Fantastic experience: As always my follow up was done with great care and on schedule. Thank you Shanon
Thank you for your wonderful review! We're glad to hear you had such a positive experience with us. Your satisfaction is our priority, and we look forward to serving you again in the future.
Thank you so much!
Fantastic experience: Need to go the dentist? If you are looking for a coach and support staff Dentistry by Dr. Kaplansky is unique . Consider being part of their team. Their care is with the current technology. Believe everyone that works there wants the best for all that see them.
Thank you for your wonderful review! We are thrilled to hear that you had a five-star experience with us. Your satisfaction is our top priority, and we appreciate your support. We look forward to serving you again soon!
Thank you so much!
Fantastic experience: Had to have a tooth extracted, wonderful staff, wonderful dentist. She talked me through everything, took her time with me and did a wonderful job. Love this dentist!
Thank you for your kind words, Amy! We're thrilled to hear that you had a great experience during your first visit. Our staff works hard to provide excellent service, and your feedback is much appreciated!
Thank you so much!
Fantastic experience: First time there - for a consultation- very informative and helpful
Thank you for your excellent rating! We're thrilled to hear that you had a positive experience. Your support motivates us to continue providing the best service possible. We look forward to serving you again soon!
Thank you so much!
Fantastic experience: Dr. Kaplanski and his team were very patient and understanding of my severe anxiety of having dental work done, mainly the novacaine shot. They prescribed an oral sedative which helped. They were very gentle and with the use of a topical numbing agent I felt very little discomfort. The doctor made me feel very comfortable. He was professional and personable at the same time. This is the first dentist I've been comfortable with in a long time. Happy to have found a new dental practice that works for me.
Thank you for your positive feedback! We're thrilled to hear that you had such a great experience with us. Your satisfaction means a lot to our team, and we appreciate your support. Looking forward to serving you again soon!
Thank you so much!
Fantastic experience: It’s always a good experience at the office. Everyone, starting with the front desk, are always pleasant and accommodating. I am confident that my dental health is in good hands.
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue providing exceptional service. We look forward to seeing you again soon.
Thank you so much!
Fantastic experience: There are no words to describe Dr Klapanski and his staff. His facility is top of the line with the latest equipment. And the staff? They are all fabulous. They are professional, personal and very caring people that know their job and do it well. I cannot say enough fabulous comments about him, his staff and facility. Thank you Sept 11 2025- there are really no words to describe the facility and staff as I have said before. I would just like to say kudos to Anna. She is warm and caring and explains everything to you and makes sure you understand what is going on. She makes your appointment easy. She is very gentle and I have never felt rushed. Thank you Dr Klapanski and your entire staff.
Adeline, thank you so much for your kind and heartfelt words! We’re truly grateful for your generous praise of Dr. Kaplansky, our team, and our facility. It means the world to us to know that you felt well cared for and appreciated the professionalism and compassion of our staff. Your support and trust are deeply valued—thank you again for taking the time to share your experience!
Negative experience: This office has a very frustrating habit of changing the time of an existing appointment you've already made without asking or notifying you (and they've always chosen earlier in the day when I'm still at work and can't get there). I will get unexpected text notifications for appointments at times I can't be there and 100% did not schedule. It has happened to me at least 3 times now, and based on the lack of concern about it the staff have every time I have to call to get it switched back, I have no confidence that they will change this policy. Defeats the purpose of making and scheduling around an appointment, and sometimes it's caused my cleanings to get pushed 4-6 weeks further back if they can't give me the original time I had if they hadn't moved it. If you have a job with set hours and/or your life is already a scheduling nightmare between family and other appointments to juggle then don't waste your time trusting this place, find a different dentist.
Thank you for your feedback. We understand the importance of keeping appointments at the times you’ve chosen. While we may occasionally adjust schedules due to emergencies or changes in provider availability, our team always sends notifications so patients are aware. We apologize if this has caused you any frustration and would be happy to review your account to ensure your preferences are accurately noted moving forward.
Fantastic experience: My 2nd fu from my surgery 1 yr ago. As expected all is great. Can't thank you and your team enough!
Wilda, thank you for such an amazing review! We're thrilled to hear that this was your best dental experience and that Dr. Kaplansky and our team made such a positive impression. We truly appreciate your kind words about our professionalism and dedication to our patients. We’re so glad you chose us. Looking forward to seeing you again—thanks for the trust!
Fantastic experience: The entire, staff is great, and i love the later hours. also they can usually accommodate last minute appointment changes
Anthony! We're glad to hear that our staff made a positive impression and that our later hours fit your schedule. We appreciate your support!
Fantastic experience: Dr. Koli and her team are just wonderful. After decades of having a horrible fear of the dentist and avoiding going, I appreciated their kind and knowledgeable approach. They helped me overcome the fear, and I love my new smile.
Fantastic experience: The whole staff is very professional and courteous. Always have a positive experience
Thank you for your 5-star review! We truly appreciate your support and are so glad to hear that you had a great experience with us. Your satisfaction means everything to our team, and we look forward to serving you again in the future!
Positive experience: The people here are so wonderful! I was referred by a friend who loves it here and the website talked about sedation which is what I need but I guess it's only for implants even if you need other work done -no sedation..I was so disappointed today.
Fantastic experience: Mary Beth is an awesome hygienist! This lady is very thorough and thoughtful. She has a sweet disposition and is truly relatable! Dr. Koli listened to my concerns and gave me great advice and some homework to help me!! She was genuinely kind and sweet! Thank you ladies for taking such good care of my teeth !!
Fantastic experience: I'm really scared when it comes to dentist but my experience was great they really made me feel comfortable and no pain. I WOULD recommend Dr. Kaplansky and staff to all my family and friends
Thank you so much for sharing your experience! We understand how nerve-wracking dental visits can be, and we’re glad Dr. Kaplansky and our team were able to make you feel comfortable and pain-free. Your recommendation means the world to us. We look forward to caring for you and your loved ones in the future!
Fantastic experience: I took my mother-in-law in today for a checkup. She is an advanced cancer patient and had not been to the dentist since 2006. They took great care of her. They were compassionate, patient and kind with their words. They cleaned her teeth and gave us a plan moving forward as we feel comfortable. She enjoyed her visit today.
Fantastic experience: I love going to the dentist, my hygienist Sarah is extremely thorough and makes me feel very comfortable. From walking in the door, the front staff and everyone involved. I would recommend this dentist office to everyone.
Fantastic experience: Everyone there is so nice, competent, detail orientated, professional, sweet. Mike & I have been patients for quite awhile, with great advice, treatments, services. I can't say enough about the female employees, darlin ladies.
Thank you for your wonderful feedback, Juliann! We're thrilled to hear that you and Mike have had such positive experiences with our team. Our staff takes pride in delivering compassionate and professional care, and it's great to know their efforts have made a difference for you. We appreciate your loyalty and kind words about our female employees. We look forward to continuing to serve you both in the future!
Thank you so much!
Fantastic experience: Great experience from the front desk to my cleaning. Everyone happy and smiling.
Thank you for your wonderful feedback, Bryan! We're thrilled to hear that you had a great experience with our team. Our staff takes pride in providing a positive environment, and it's rewarding to know that it showed during your visit. We look forward to welcoming you back in the future!
Thank you so much!
Fantastic experience: The people here are fantastic!! I had such anxiety going to the dentist from past experiences. Everyone made you feel comfortable and they took great care of my tooth, you wouldn't even know it broke !
Thank you so much for your kind words! We’re thrilled to hear that our team helped ease your dental anxiety and made you feel comfortable. Taking great care of our patients is always our top priority, and we’re glad you’re happy with the result. If you ever need anything in the future, we’re here for you!
Fantastic experience: As soon as you arrive there you are greeted by a friendly receptionist . The staff is kind and courteous. I initially had an appointment for a painful tooth and Marybeth jumped right on the issue and addressed the culprit stuck back there . She was very professional and answered all my questions . She even told me every step she was going to take before and during the procedure. I asked if she had any extra time for a cleaning and she was kind enough to squeeze me in ! MARYBETH was very thorough happy and friendly .She did a great job ! Top notch care highly recommended
Fantastic experience: Marybeth did a great job! She was wonderful. One of the best experiences at the dentist I have ever had!
Thank you for your wonderful feedback! We're thrilled to hear that Marybeth provided you with such a positive experience. Your comfort and satisfaction are our top priorities, and it's great to know we hit the mark. Looking forward to seeing you again!
Thank you so much!
Fantastic experience: Dawn is an excellent hygenist. I have seen her a couple of times and will continue to ask for her!
Thank you for your kind words about Dawn! We're thrilled to hear that you’ve had such positive experiences with her. We appreciate your trust and look forward to seeing you again soon!
Thank you so much!
Fantastic experience: Excellent care! The office is fantastic. Fast scheduling. Extremely knowledgeable with complex cases such as mine. A+++++
Thank you for your wonderful feedback! We're thrilled to hear that you received excellent care and found our office accommodating and knowledgeable. Our team is dedicated to providing the best possible service, and it's great to know we met your needs. We appreciate your support and look forward to seeing you again!
Thank you so much!
Fantastic experience: After a little prep, wa la, good to go. Seriously by far the most professional and respectful business. DR. Kaplansky and his complete staff are unbelievably friendly and caring.
Thank you for your wonderful review, Steve! We're thrilled to hear that you found our team professional and caring. Dr. Kaplansky and the entire staff work hard to ensure a positive experience for all our clients. Your feedback is greatly appreciated and motivates us to keep providing excellent service. We look forward to seeing you again!
Thank you so much!
Fantastic experience: What a great visit! I was a bit apprehensive going in, as I have an irrational fear of dentists. However, the Hygenist who worked with me was amazing (sorry, I forgot her name!). She clearly explained everything she did, abs set my fears at ease.
Thank you for the wonderful feedback, Bryan! We're thrilled to hear that your visit was a positive experience and that our hygienist was able to help ease your anxiety. Providing clear information and comfort is a priority for us. We look forward to seeing you again on your next visit!
Thank you so much!
Fantastic experience: I called about a possible infection on Friday. I was given an appointment for early Monday. Dr K was gentle examining my issue and was clear explaining the diagnosis. He always is friendly and personable. I've recommended his practice to many folks.
Thank you for your wonderful review, Nancy! We're pleased to hear that Dr. K provided you with a gentle and thorough examination, and we appreciate your trust in recommending our practice to others. Your feedback motivates us to continue delivering the best care possible. We look forward to serving you in the future!
Thank you so much!
Positive experience: I came in for a broken tooth. Dr. Kaplansky's office was very accomadating, getting me in as soon as possible. The dental tech was great to work with and informed me every step of the way, what was to take place. The dentist examined my problem & found that I did not need to take immediate action. Overall, a very pleasant experience at Dr. Kaplansky's office.
Thank you for your feedback, Stephen. We're glad to hear that you had a pleasant experience and that our team was able to accommodate you promptly. It's great to know that you felt informed throughout your visit. We appreciate your trust in us and look forward to serving you in the future.
Thank you so much!
Fantastic experience: Dr. Kaplansky and his team are experts in their field. They have the newest technology and Dr. Kaplansky is internationally recognized as a ZAGA Center for Zygomatic Excellence. He helped me when other dentists could not. Dr. Kaplansky changed my life. His office understands how to treat their patients as individuals and not a number. Thank you!
Deborah, thank you so much for your heartfelt words. We are deeply honored to have played a role in your care and grateful for the trust you placed in us especially when others could not provide the solution you needed. Our team is proud to be recognized as a ZAGA Center, and we remain committed to using the most advanced technology to help patients like you regain their health and confidence.
It means the world to know you felt seen, respected, and treated as the unique individual you are. Your story is why we do what we do.
– Dr. Kaplansky & Team
Fantastic experience: Thank you for taking me in asap regarding my infected upper molar. Everyone was very friendly and highly competent. I really liked Dr. Kaplansky. He advised and then let me make the decision whether to pull my tooth or not. Hs was friendly. humorous and supportive. Thank you all. Terry A. Carbone
Thank you so much, Terry! We’re glad we could see you promptly and provide the care you needed. Dr. Kaplansky and the entire team truly appreciate your kind words. Wishing you continued comfort and healing please don’t hesitate to reach out if you need anything!
Fantastic experience: Wonderful place with wonderful staff!!! Thank you for caring about your patients!
Thank you so much, Kristina! We're so grateful for your kind words. Our team truly loves what we do, and it's always rewarding to hear that our patients feel cared for and supported. We're honored to be part of your dental health journey and look forward to seeing you again soon!
Fantastic experience: This was the best experience I’ve ever had a dentists office. Dr. AG is phenomenal i highly recommend her!
Thank you so much for your kind words, Gillian! We're thrilled to hear that you had such a positive experience at our office. Dr. AG and the rest of our team truly appreciate your recommendation. We're committed to providing exceptional care and are glad it showed during your visit. Looking forward to seeing you again!
Fantastic experience: Absolutely the best results... I couldn't be any happier with their work.Amazing friendly staff.
Fantastic experience: My regular appointment for cleaning went well, No problems detected. the technician was pleasant and explained the process as she went along. I was very pleased.
Thank you for your positive feedback, Gloria! We're delighted to hear that your cleaning appointment went smoothly and that our technician provided a pleasant experience. Your satisfaction is our priority, and we appreciate your kind words. We look forward to seeing you at your next appointment!
Thank you so much!
Fantastic experience: A very pleasant visit for a cleaning and advice regarding medication and further treatment. Marybeth was my hygienist today. She is very knowledgeable, friendly and was gentle while cleaning.
Thank you for your wonderful feedback, Nancy! We are thrilled to hear that you had a pleasant experience with Marybeth. Providing knowledgeable and gentle care is our priority, and it's great to know she made a positive impression. We appreciate your support and look forward to seeing you again!
Thank you so much!
Positive experience: Each person I have seen or spoken to in the office has been friendly and helpful. I have had mouth surgery knowing I could call at anytime if I had any issues whatsoever. Dr. Kaplansky and his team show how caring they are and I am a grateful patient. Kathi Thompson
Thank you for sharing your positive experience with Dr. Kaplansky and our team. We're glad to hear that you felt supported and cared for during your treatment. Your gratitude means a lot to us, and we appreciate your trust in our office. If you have any further questions or need assistance, please don’t hesitate to reach out.
Thank you so much!
Fantastic experience: Every appointment I had was an excellent experience with friendly, experienced and quality work. I'm very happy I chose to have my dentistry done here.
Thank you for your wonderful feedback! We're delighted to hear that each of your visits has been a positive experience. Our team takes great pride in providing friendly and high-quality care, and it's rewarding to know we’ve earned your trust. We're so glad you chose us for your dental needs and look forward to continuing to serve you. Thanks again for your kind words!
Fantastic experience: First toothache in 35 years ,the crew at Dr.Kaplanskis got me in fast and gentle lol, and out !!! Feel better
Thank you for your positive feedback, Tim! We're glad to hear that we could help alleviate your toothache quickly and smoothly. Our team strives to provide gentle and efficient care, and it’s wonderful to know you felt comfortable during your visit. Wishing you continued good health, and we look forward to seeing you again!
Thank you so much!
Fantastic experience: I needed a quick appointment for a bridge that fell out. I got an immediate appointment, everyone was friendly as always and I was taken care of immediately.
Fantastic experience: Called with a dental emergency and they gave me an appointment that same day . Everyone is very friendly and professional .
Fantastic experience: I received a very detailed explanation of what Kaplanskys provides and how it would fit for my particular case. Jim Corcoran was excellent.
Fantastic experience: Reception staff is extremely nice and friendly! The dentists and dental hygienist's are very thorough and kind! Would definitely recommend!
Fantastic experience: Awesome. They were so informative. Very nice staff and office.
Fantastic experience: Staff as swift, courteous, and helpful as ever. Willing and able to plan accordingly with life changes and thorough follow up. Excellent place to go
We appreciate your fantastic review, Dave! It's great to hear that our staff was insightful and helpful, and that you enjoyed our quick service. Thank you for your kind words and for choosing us; we can't wait to see you again!
Fantastic experience: I have always been terrified of going to the Dentist but the Drs. & Nurses & front desk workers have all been great! They have been patient and understanding.
Thank you for your kind words, Sandy! We're thrilled to hear that our team was able to make your dental visit a positive experience. We strive to create a supportive environment for all our patients, and it's great to know we succeeded with you. Your comfort is our priority, and we look forward to seeing you again!
Thank you so much!
Fantastic experience: Today was my first visit, everything went great. Beautiful facility and the staff was wonderful
Thank you for your positive feedback, Jay! We're thrilled to hear that you enjoyed your first visit and appreciated our facility and staff. We look forward to welcoming you back soon!
Thank you so much!
Fantastic experience: I had a great experience at Dr. Kaplansky’s office. Sarah was awesome!!
Thank you for your fantastic feedback, Joel! We're thrilled to hear that you had a great experience and that Sarah made a positive impression. Your satisfaction is our priority, and we look forward to seeing you again in the future!
Thank you so much!
Positive experience: Dr Kaplanskiy himself is a very good dentist. If the individuals he employed cared as much as he does his practice would be much much better. It also seems that he is much to busy running things now to actually practice dentistry.
Thank you for your feedback and for your kind words about Dr. Kaplansky. We’re truly proud of the care and dedication he brings to his patients. We’re sorry to hear that your experience with other members of our team did not meet those same expectations. Your concerns are important to us, and we’re actively working to ensure every team member reflects the high standard of care Dr. Kaplansky is known for. While he is involved in many aspects of the practice, he remains committed to providing quality care and maintaining strong patient relationships.
Fantastic experience: Elizabeth gave me the most pain free cleaning I have ever had. Her positivity, and technique were superb!!!
Thank you for your wonderful feedback! We're thrilled to hear that Elizabeth provided such a positive and pain-free cleaning experience. Her dedication to excellent care really shines through, and we appreciate you recognizing her efforts. We look forward to seeing you again!
Thank you so much!
Fantastic experience: The entire staff are welcoming, took their time. I will now be a forever patient and recommend them to everyone
Thank you for your kind words, Milton! We're thrilled to hear that you had such a positive experience with our team. Your recommendation means a lot to us, and we're excited to have you as a forever patient. We look forward to seeing you again soon!
Thank you so much!
Fantastic experience: I had my first appointment with the office today, after switching from a poor dentist experience. My hygienist was Elizabeth and she was super calming and friendly, made my cleaning quick and painless. Everyone there was pleasant and friendly, very glad I made the switch.
Thank you for sharing your positive experience, Bridgett! We're thrilled to hear that Elizabeth and the rest of our team made you feel comfortable during your visit. It's great to know that you found your cleaning quick and painless. Welcome to our practice, and we look forward to seeing you again!
Thank you so much!
Fantastic experience: Had a crown come off unexpectedly. The team at Dr. Kaplansky's got me in on short notice and were able to save the crown and get it glued back on. Great service, super friendly staff, all-around wonderful experience.
Thank you for your kind words, Anne! We're thrilled to hear that you had a positive experience with our team and that we could assist you promptly. Our staff always strives to provide friendly and efficient service, so it's wonderful to know we met your expectations. We appreciate your support and look forward to seeing you again!
Thank you so much!
Fantastic experience: First time flyer here. Great service , friendly staff. I made two more appointments this year. Awesome !!!
Thank you for your fantastic review, Anthony! We’re thrilled to hear that you had a great experience with our team. We look forward to welcoming you for your upcoming appointments!
Thank you so much!
Negative experience: I myself had a good experience but my spouse on the other hand did not. Was told a crown was needed and after waiting like 5 weeks for approval from insurance company I called to ask what's up. I was told they never got anything from the dentist office to approve. So I call the dentist office to see whats up - had to leave a message b/c no one answered the phone. I give them all info and request a call back but never got one. So now 7 or 8 weeks later nothing has been done and we are now leaving town. Horrible horrible service - or should say - LACK OF SERVICE.
Mary, thank you for sharing both your positive and negative experiences with us. We’re truly sorry for the delay and the lack of follow-up your spouse encountered. That’s not the level of service we strive to provide, and we apologize for the inconvenience it caused.
We appreciate the feedback—it helps us identify areas for improvement. If there's anything we can do to make things right when you're back in town, please don’t hesitate to reach out.
Fantastic experience: My teeth are very well taken care of. You pay for what you get. Great service, wonderful staff, state of the art facility and equipment, very clean facility. The technicians are super patient and friendly and thorough. After 60+ years of dental technicians, I would easily say Elizabeth is my utmost favorite. I especially appreciate her method of rinsing with dental suction during cleaning. No nasty spitting in the mini sink! :D It may be difficult for some to afford the spectacular services of Dr. Kaplansky, but making every effort to do so will be greatly rewarded with a smile you'll be proud to show! <3 Thank you to the entire staff. <3
Thank you for your fantastic feedback, Valerie! We're delighted to hear that you're pleased with our services and that our team, especially Elizabeth, has made your visits enjoyable. Your appreciation for our facility and cleaning methods truly motivates us. We strive to provide the best care possible, and it’s wonderful to know that it’s reflected in your experiences. Thank you for being such a valued patient!
Fantastic experience: I can’t say enough about the great staff . Always greeted with friendly and with a smile. I have been a patient for a few years now. Always enjoy seeing the staff and the conversation with Sarah while she cleans my teeth. Thank you so much for the great job you do every day! Donna Melvin
Thank you for your wonderful review, Donna! Sarah will be especially happy to hear your kind words. We appreciate your loyalty and look forward to seeing you again soon!
Negative experience: Poor service . Went to our schedule appointment and told us the dentist was not available and they forgot to call us. Can't trust them to honor there own schedule policy. I won't go back.
Ercel, we sincerely apologize for the inconvenience you experienced. There’s no excuse for not notifying you about the schedule change in advance, and we completely understand how frustrating and disappointing that must have been—especially when you made time to be here. This certainly isn’t the standard of service we aim to provide, and we’re truly sorry that we let you down. We appreciate your feedback, and we’ll be addressing this with our team to ensure it doesn’t happen again.
Wishing you all the best, and thank you again for bringing this to our attention.
Fantastic experience: Great experience so far. Everything was explained patiently and all of my concerns were heard and understood. Every single person was so very kind!
Thank you for your wonderful feedback, Andrea! We're thrilled to hear that you had a great experience and that our team was able to address your concerns. Your satisfaction means a lot to us!
Negative experience: Told me back in 2019 I needed a full upper and lower implants. We'll it's 2025 and the dentist here is asking why a dentist would pull all the bottom teeth? The dentist here in Florida says it's a money grab. I've been to probley 6 different places for options and only 2 said you don't need your lower teeth removed. In 2019 this place wanted 30k, I'm sure it's more now. So I'm having 3 teeth up top pulled and 2 dental bridges done for 6700 dollars, yes I've had some wisdom teeth pulled since then, but come on with ripping people off
Thank you for your feedback. We’re sorry to hear that you had concerns about the treatment options recommended back in 2019. Our goal is always to recommend the best long-term solutions based on each patient’s individual situation, but we completely understand that different providers may have different opinions.
We’re glad to hear you’ve found a treatment option that works best for you, and we appreciate you sharing your experience.
Wishing you the best on your dental journey!
Fantastic experience: A good dentist is punctual and friendly. They explain everything to you. They're very good with children.
Thank you for your wonderful review, Luis! Our team's commitment to punctuality and clear communication is essential, and we appreciate your recognition of our work with children. Your support means a lot to us!
Fantastic experience: We visited Dr. K to have a consultation on work done by another group and were very pleased by the professionalism and objectivity he demonstrated. High recommended.
Thank you for your kind words, Keith! We're glad to hear that you had a positive experience with Dr. Kaplansky and found his professionalism helpful. Your recommendation means a lot to us! We look forward to assisting you in the future.
Fantastic experience: Hi, today’s visit was great as always having my teeth cleaned. Every six months is outstanding and I enjoy the people that work there. Keep up the good work and I’ll see you next time.
We're glad to hear that you enjoy your visits and our team's service. We look forward to seeing you again in six months for your next cleaning!
Positive experience: All I had was a 2nd opinion & have not had work done yet. But All the staff & Dr were amazing, kind, through, & if I didn't understand something all I did was ask & they explained it again. Sorry I don't wanna go higher than 3 stars until I have work done & then I'll really be able to give a better review on my experience.
Fantastic experience: Dr. Kaplansky and his staff are gracious and skilled professionals. I am in process of having an implant and I was really nervous. The entire process so far has been flawless. I am so glad that I found Dr. Kaplansky and his team.
Thank you for your wonderful feedback, Mark! We're thrilled to hear that you feel supported and confident during your implant process. Dr. Kaplansky and our team strive to provide excellent care, and we appreciate your trust in us.
Thank you so much!
Fantastic experience: My appointment went very well. The women dentist and her assistant were very caring and helped me feel cared about. The newer, smaller pieces of equipment since the last tooth crowned made for a better experience.
Thank you for sharing your experience, Jean! We're delighted to hear that our team provided you with caring support and that the updated equipment enhanced your visit. Your comfort and satisfaction are our top priorities. We appreciate your kind words and hope to see you again soon!
Fantastic experience: 1st time here. Staff was excellent! Polite, friendly, knowledgeable, & most important, I didn't have to wait! I think I've found a new place to hang my teeth!
Thank you for the fantastic feedback, Rod! We're delighted that you had such a positive first experience with us. Our team works hard to provide excellent service without the wait. We're looking forward to being your go-to place for dental care!
Fantastic experience: So grateful for this practice and all the amazing staff! Sarah my hygienist is the best!!! Always so thorough, kind and shows great patience when I am anxious. She always help ease my dental anxiety!!!
Thank you so much for your thoughtful review! We're grateful for you, too! It’s wonderful to hear that Sarah has helped make your visits comfortable and eased your dental anxiety. We’ll be sure to share your kind words with her. Looking forward to seeing you at your next appointment!
Fantastic experience: Wonderful! All the staff at Dr. Kaplanskys office is pleasant and helpful. They do a great job. You never wait. They take you back right away. Always explain your options and ask how you are doing during a procedure.
Thank you so much for your kind words! We're thrilled to hear that you had a great experience at Dr. Kaplansky's office. Our team takes pride in providing prompt, professional, and compassionate care, and it's wonderful to know that you felt well taken care of. We truly appreciate your feedback and look forward to seeing you at your next visit!
Fantastic experience: I have been a patient of Dr. Kaplansky, since he first came to Middleport and then moved to Gasport. He is an excellent Dentist and his entire team is top notch. Highly recommend Dr. Kaplansky and his staff.
Steve, thank you for your loyalty and kind words! It means so much to us that you’ve been our patient since the beginning. We truly appreciate your trust and recommendation. Our team is committed to providing top-notch care, and we're grateful to have patients like you. Looking forward to seeing you at your next visit!
Fantastic experience: Great experience for getting teeth pulled was fast and no issues even worked well with my nervousness and comforted me as best as they could
Thank you for your kind words! We're so glad to hear that your experience was smooth and comfortable, even with some nervousness. Our team always strives to provide a supportive and reassuring environment. If you ever need anything in the future, we're here for you!
Fantastic experience: Great dentist office! Excellent care and friendly employees. I switched to come here when my husband who hates going to the dentist praised them. Now the entire family goes to Dr. Kaplansky's office.
Thank you so much for your kind words! We're thrilled to hear that your entire family trusts Dr. Kaplansky and our team for your dental care. It means a lot that even your husband, who isn't a fan of the dentist, had a great experience with us! We truly appreciate your support and look forward to continuing to provide excellent care for your whole family. See you at your next visit!
Fantastic experience: The doctor and his staff were very kind and helpful. The office has a comfortable atmosphere. I had a toothache for 5 days that turned out to be a cracked tooth that was beginning to get infected. I had it pulled that day, and it was painless. Now I am healing. They are kind,compassionate, and professional. Thank you!
Thank you for sharing your experience! We're so glad we could help relieve your pain and get you on the path to healing. Our team strives to provide compassionate and professional care, and it means a lot to hear that you felt comfortable and well taken care of. Wishing you a smooth recovery, and if you ever need anything, we're here for you!
Fantastic experience: Arrived at office 15 minutes early and was taken early for my dental cleaning. The dental hygenist was wonderful and the cleaning was exceptional. She even scheduled me for my next appointment, very efficient and friendly care.
Thank you for your wonderful feedback! We're so glad to hear that your visit was smooth, efficient, and enjoyable. Our team always strives to provide top-notch care, and it’s great to know you had such a positive experience. We appreciate you choosing us and look forward to seeing you at your next appointment!
Negative experience: I had a dental emergency 3 or four months ago, I was seen by a female dentist not even sure of her name. She misdiagnosed me told me that a root canal that I had done was not done properly and that was why I was in so much pain. The truth is I had a severe infection from the tooth and this dentist told me I needed to go to a different dentist to have the root canal redone because it appeared that she could still see the nerves. So two days later excruciating pain and I went to a different dentist spent another $400 on x-rays for that dentist who was honest and stated there's nothing wrong with their your root canal and he said I won't waste your money. I asked him if he would call the office and explain to them what he seen and he did when I came back to their office to have the tooth removed. No one seemed to want to hear my side. What happened how I was misdiagnosed. It was just get it out of my mouth and don't talk about it was the attitude. I had the worst experience of my life... mind you I've been going there for over 20 years and had loved it, but this was incredibly unprofessional and I was given Novacaine three times in my mouth and one time underneath my tongue it elicited a response by my body that I went into a cold sweat. My hands were shaking, and I could not stop crying thank God for the dental assistant that was in the room that gave me love and attention and care that I needed. I was told to come back in 3 to 4 months to see how it was healing so they could put an implant in my mouth. I told myself I would never go back, but I thought I'd give them a second chance. My experience again was not good..I met with a gentleman who was 100% a sales person he talked about himself. his family his education very little about what I came there for it was a complete waste of time. I felt like I was in a car showroom and then given the big sales pitch while this big sales pitch turned into $4200 like really who can afford that kind of money. I'm going to be doing my homework but needless to say I no longer will be a patient there.
Jean, thank you for sharing your experience! We're glad we could assist you during your dental emergency and get you in for an appointment quickly. Your well-being is our top priority, and we're happy we could be there when you needed us. If you ever need anything else, don’t hesitate to reach out!
Fantastic experience: What a great experience working with Dr Kaplansky and his staff. It all began with his website that was easy to navigate and set up my first appointment, to the sales staff, and all the dental assistants were always available to help and answer questions. The appointment notifications came regularly with reminders of your upcoming visit. Lastly, Dr. Kaplansky was very personable, always greeted you by your first name when ever he came into the examining room. He fully explained the procedure that was going to take place that day so I really did not have any questions. All in all a wonderful experience.
Thank you for your glowing review! We're thrilled to hear about your positive experience with Dr. Kaplansky and our team. From navigating the website to your visits in the office, it's wonderful to know that every step of the process met your expectations.
We’re especially happy that you felt cared for and well-informed during your appointments—Dr. Kaplansky takes pride in making each patient feel comfortable and valued. Your kind words mean so much to us, and we’re grateful for the opportunity to take care of your dental needs.
We look forward to seeing you again at your next visit!
Fantastic experience: Wonderful service, from scheduling to the kind follow up call after my visit. Very professional dental assistant and dentist and wonderful bedside manner. This is the BEST dental office I have ever been to. I always leave happy and I am always comfortable while there. They also have top of the line technology and you always know the cost up front.
Thank you so much for your glowing review! We're delighted to hear that your experience with us, from scheduling to follow-up, met your expectations. Our team strives to provide professional and compassionate care, and knowing you felt comfortable and happy truly means the world to us.
We’re also glad you appreciated our advanced technology and transparent pricing—it’s all part of our commitment to making every visit as seamless and stress-free as possible. Thank you for trusting us with your care, and we look forward to seeing you at your next visit!
Fantastic experience: They are very friendly and tell you everything upfront about what they can do for you. And always asking if I have any questions along the way. But will my cancer I did not get the answer I was hoping for. But they offered me a different Direction and is probably the best outcome for me. Do to having chemo and radiation on my head.
Dear John,
Thank you for taking the time to share your thoughtful feedback. We're truly sorry to hear that your situation didn’t lead to the answer you were hoping for. However, we’re grateful for your trust as we worked to provide the best possible path forward for you.
It’s our priority to be upfront and ensure you feel supported and informed every step of the way. If there’s anything more we can do for you or any questions you’d like answered, please don’t hesitate to reach out. We’re here to help in any way we can.
Wishing you strength and positivity on your journey.
Fantastic experience: We always receive 5 star service at Dr Kaplansky! Emergency are dealt with very quickly! Everyone is very kind and professional.. office is very clean.. we so appreciate having such a wonderful place to go so close to home!
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you've consistently received 5-star service at Dr. Kaplansky's office. Our team takes great pride in providing prompt, professional, and compassionate care, and it's wonderful to know that you feel well taken care of. We truly appreciate your support and are grateful to have you as part of our dental family. If you ever need anything, we're always here for you!
Fantastic experience: My hygienist, Dawn, was very friendly and did a great job. Dr. AG did a thorough exam and was professional and nice. Great experience as always.
Thank you for your wonderful review! We're so glad to hear that Dawn provided friendly and excellent care, and that Dr. AG's thorough and professional approach contributed to another great experience for you. We truly appreciate your trust in our team and look forward to seeing you at your next visit!
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