Cheng Orthodontics
Information about Cheng Orthodontics
Opening hours
- sunday: (closed)
- monday: 7:30-16:30
- tuesday: 7:30-16:30
- wednesday: 7:30-16:30
- thursday: 7:30-16:30
- friday: 8h-12h
- saturday: (closed)
Cheng Orthodontics is your Rockford orthodontist area specialist. We offer conservative TMJ treatment, SureSmile, Invisalign, In-Ovation, and top quality braces for children, teens, and adults.
Our comment from Best Dentists Club about Cheng Orthodontics:
Cheng Orthodontics is highly acclaimed for its exceptional patient care and friendly atmosphere. Customers consistently rave about the professionalism and warmth of the staff, especially mentioning the outstanding assistance provided by Gigi, Kelsee, and Kayla. Patients appreciate the personalized attention they receive, with many noting the staff's ability to make consultations and treatments enjoyable for both children and adults alike.
Highlights from user experiences include:
- Friendly and knowledgeable staff: Many reviews mention the exceptional level of care and comfort provided by the assistants and Dr. Cheng himself, making visits pleasant for nervous patients.
- Well-organized facility: The office is noted for its modern design and clean environment, which contributes to a positive experience.
- Effective communication: Families have appreciated the thorough explanations given throughout the treatment process, helping them feel informed and secure.
- Fun incentives: The 'Cheng Bucks' program is highlighted as a fantastic way to motivate kids in their dental care.
Overall, Cheng Orthodontics stands out as a top choice for those seeking quality orthodontic care in a nurturing environment.
Cheng Orthodontics: Reviews
Fantastic experience: Dr. Cheng and staff are great. Got to work with Gigi and she was awesome.
Fantastic experience: Dr Cheng and his staff are wonderful! Kelsee was very knowledgeable and helpful and our last appointment. I would highly recommend Cheng Orthodontics!
Fantastic experience: I had Kelsee as my assistant today and she was wonderful. She has a great touch where there was no discomfort at all. First time in braces and it was a great experience.
Fantastic experience: The best experience I have ever had everybody is friendly and knowledgeable all assistants were very good Cristina was our assistant today but again all were very good
Fantastic experience: Gigi took my braces off and did a great job
Fantastic experience: Stan did a wonderful job with my daughter getting her braces put on she was very patient and explained everything every step of the way!
Fantastic experience: Thank you, Dental Assistant Stan, for making my daughter’s first braces experience smooth and enjoyable. You kept us all smiling and informed throughout the process.
Fantastic experience: Everyone here was very friendly. It’s run like a well oiled machine! Great experience!
Fantastic experience: So far we’ve had the best experience. Dr. cheng is very knowledgeable and checked up right after adding spacers.
Positive experience: I was recommended to Dr Cheng by our dentist for braces for my child. With all due respect, while the end goal was accomplished, the empathy and compassion from the staff was not there, in my opinion. I felt like we were on an assembly line and when my son complained of pain or discomfort there was no real concern from the staff and they would continue doing what they were doing. If the time comes for my other two children, I will go elsewhere.
Fantastic experience: Dr. Cheng and his team take such great care of my son. We are always seen promptly. My son’s teeth are coming along beautifully!
Fantastic experience: Cheng Orthodontics has been great with my son’s new braces. Dr. Cheng and his team are extremely friendly, the quality of care is excellent, and the pricing is very fair. Highly recommend
Fantastic experience: Went in with a 7 year old for braces and had the best experience we could have imagined! Dr. makes communication easy especially for emergencies and always explained the process. His staff is also very friendly and professional and we loved everyone that helped us. I am confident when we come back for phase 2 we will have the same experience! I would recommend Dr. Cheng and his staff to anyone!!
Fantastic experience: My son hast started his braces with Cheng Orthodontics. The place has a very modern setting, everyone has a positive attitude. All of my questions have been answered in a timely and professional matter. I would highly recommend if your young one needs braces.
Fantastic experience: Took our son for braces and the team was great and patient! Definitely would recommend!
Fantastic experience: Two of my girls needed braces and we brought both here. Facility is super modern and love that the waiting room provides some entertainment for younger siblings. Easy to schedule appointments and flexible scheduling. Great payment options. First kiddo just finished and her teeth look great!
Fantastic experience: We are new to braces in our family- but have had a wonderful experience with Dr. Cheng and his staff. The communication is wonderful and we have felt very prepared every step of the way. We have also appreciated the timeliness and availability of appointments :)
Fantastic experience: My son just started his braces journey and Dr. Cheng's office has been nothing but great! From the moment we met with the treatment coordinator to now, every silly question of mine has been answered promptly and professionally.
Fantastic experience: Amazing staff. Dr.Cheng is great with kids. Their office is perfect for kids visiting. My son loves the idea of cheng bucks and earning prizes.
Fantastic experience: I've had an overall wonderful experience with Dr Cheng, the orthodontics team, and the lovely receptionists! I was nervous going in for treatment as an adult, but the steps were laid out to me from the very beginning and any questions I had were answered! The building is clean, organized, and welcoming. Despite them being very busy, I've never been stuck waiting for too long and the majority of my interactions with the team have been very positive. Definitely worth it!
Fantastic experience: Had a good experience with them they are very patient when I got anxious or when something hurt and they are clear when they give instruction on how to brush or when I needed bands. Definitely worth going to them for treatment.
Fantastic experience: Great experience with great people! Jayla B. is very personable and makes sure you are feeling comfortable.
Fantastic experience: We just had a great experience with Dr. Cheng and the entire orthodontic team! From the very beginning, they took the time to clearly explain the braces process and made sure all of our questions were answered. Everyone was kind, patient, and made my daughter feel comfortable during what could have been a nerve-wracking appointment. We were especially impressed that they followed up with a phone call later that same day to check on how she was feeling. So far, we’re very pleased and feel confident we made the right choice in choosing Dr. Cheng for her orthodontic care.
Positive experience: Whenever my daughter had her wires break or move (which happened often), I would call the office and they would get her back in either the same day or next day. Nice staff and we are happy with her smile
Fantastic experience: They have all been so patient with both my anxious son and my mom brain. From a crying nervous child to being two hours early or 15 minutes late depending on what day I thought it was lol all of their staff have been very understanding, kind and patient. All three assistants my son has seen this far have been great! This last visit Kayla was awesome, and got the job done! Thank you Dr.Cheng & your wonderful staff!
Fantastic experience: Dr. Cheng and his staff are great. Both of my kids went there for braces and they turned out great. The staff is always helpful and friendly. My kids don’t even mind going. I do recommend Cheng!
Fantastic experience: Dr. Cheng and his staff have been excellent with my son. They let him hold a mirror so he could watch everything they were doing. They have a great setup in the waiting room and at each station.
Fantastic experience: Our daughter just started with Dr Cheng and his team. We’ve heard nothing but great things about Cheng Orthodontics! We look forward to great results!
Fantastic experience: We have been working with Pam and Derek cheng for a while now and we love their work ethic and their kindness! It can’t get any better than this! What more could you want out of an orthodontist? Kind, efficient, very communicative!
Fantastic experience: Deisy is always super friendly and patient which makes my experience more pleasant! I highly recommend this orthodontist!
Fantastic experience: Dr. Cheng is your guy when it comes to Orthodontics and braces, he is top of the line!! The office is clean neat and really modern, the staff is beyond sweet and care, Kayla is amazing I enjoy every single visit I get with her. Price is very reasonable for what the treatment is and all the sessions you’ll need throughout the whole process. I highly recommend Cheng Orthodontics, you need treatment ? come to Dr. Cheng.
Fantastic experience: This people are amazing at what they do, they know what they’re doing and are actually pretty good at it! I thought taking my kiddos to Dr. Cheng’s office was gonna be challenging but man I was wrong, they stopped being afraid the very same visit with Dr. Cheng I was amazed, it really helped how considerate and kind he was, he is great with kids ! Also we love Kayla she is an amazing assistant we hope our appointments are with her such a sweet girl ! Looking forward to this new journey.
Fantastic experience: I was referred to Dr. Cheng by my dentist, I was scared at first going through this new experience for me but I had nothing to be scared of, this are really sweet and considerate people, Dr. Cheng was warm and also he explained everything so I could understand how was the process and how long was gonna take, each visit was comforting, even the assistants were so sweet, Kayla was amazing she made me feel like at home every time, I felt lucky every appointment she was my assistant.
Fantastic experience: I had Kayla as an assistant recently she was awesome and very kind. She did wonderful
Fantastic experience: Facility is clean and staff very friendly. Kayla and Dr. Cheng make a great team. Kayla made us feel extremely comfortable during our appt.
Fantastic experience: This was the best experience that my son had. He never like going .Cheng and Kayla worked so well together. Thank you both .
Fantastic experience: Excellent, top notch service. Everyone there is very professional. Kayla is fantastic, my son loves going there
Fantastic experience: I thought this was a great establishment. Very clean and and the rooms were well-kept. The staff was considerate. I believe her name was Kaila? She was very kind and answered all of my questions. The appointment was quick, easy, and professional.
Fantastic experience: This was my first time using Dr Cheng office and the experience was great. His assistant Kayla was very nice and helpful. I will definitely be returning.
Fantastic experience: Shout out to Kayla. She's great, very personable. Always makes the visit more enjoyable.
Fantastic experience: Had an amazing experience at cheng orthodontics, the assistant Kayla did an excellent job removing my daughters braces.
Fantastic experience: Deisy was super nice and helpful throughout the whole process. The staff made me feel comfortable, and I'm really happy with the service I received. I would definitely recommend this office if you're considering braces!
Fantastic experience: This is a great place to go. Very clean and Kayla is awesome with the kids. Would recommend to all friends and family.
Fantastic experience: We’ve had a wonderful experience at Cheng Orthodontic with our child’s braces treatment. From day one, the entire team made us feel welcome and supported. A special thank you to Kayla —she’s been amazing at every visit! Her gentle and friendly approach really helped our child feel at ease, and she always takes the time to chat and make the experience a positive one. The office is clean, well-organized, and truly kid-friendly. We’re so happy with the results so far and feel confident we made the right choice. Highly recommend this office for any family needing orthodontic care!
Fantastic experience: When I came in the woman named Deisy was especially nice she greeted me with a warm smile and I felt very welcome. She’s great at what she does. Will definitely be coming back! ☺️
Fantastic experience: it’s amazing and they are so gentle with your teeth most definitely recommend to go again and I will for sure LOVE to go again !!
Fantastic experience: I’ve been their and it’s very nice and I’ve met a worker by name deisy and she’s a very helpful kind respectful woman with well manners and I will be definitely going back!
Fantastic experience: Had a great experience at Cheng Orthodontics because of the assistance of Alison Wolf. She provided the information to help me make an informed decision for my care.
Fantastic experience: My daughter is so happy with her results, the staff was always so kind especially Kayla and Dr. Cheng was amazing, we’re so happy we choose to come to Cheng Orthodontics the office was always so clean and neat.
Fantastic experience: The experiences I’ve had with Cheng orthodontics are like no other. Kayla in particular has been TREMENDOUSLY TREMENDOUS!!! She is the best at her job and your kids will absolutely love her and feel comfortable getting their teeth worked on. I cannot express enough how great the entire team is Highly recommend this place.
Fantastic experience: Cheng orthodontics is absolutely wonderful! Christina helped my daughter Anastasia get her expander and her first 6 brackets today. She really did a great job explaining everything and making my daughter comfortable.
Fantastic experience: My son had early braces treatment at Dr. Cheng’s office. The office is great for kids - movies on ceiling TVs to distract, video games in the lobby, and patient staff. My son moves around a lot and the staff was always super patient with him.
Fantastic experience: We love Cheng Orthodontics! The team is great. Daisy was wonderful. We love watching our daughters smile transform.
Fantastic experience: My son had a great experience! He’s so happy with his smile! Very friend staff and cool environment!!!
Fantastic experience: Merch, Merch & more Merch! This is the place to bring kids. Very friendly staff with tons of incentives for kids to take care of their braces and brush. Kids earn Cheng bucks and can use them towards prizes. They also get a shirt and a bag which kids think is amazing!! Handicap accessible, easy parking, clean atmosphere are also perks . Free consults. Special shout out to Cristina, the dental assistant who helped get my kiddos braces on, she was so calm and understanding - She was great!
Fantastic experience: Staff are polite & knowledgeable...my daughter has enjoyed the braces experience more than I thought she would...Kayla did a great job removing them & my daughter was super excited to chew gum again...
Fantastic experience: Finished my orthodontic treatment recently and I am sooooo happy I decided to pursue ortho at Cheng’s. Dr Torres and Dr Cheng are amazing as well as all the assistants and front end staff. Everyone is so kind here!! Will definitely be back when my kids are ready to start their ortho.
Fantastic experience: Our daughter needed braces and we were referred to Dr. Cheng from our dentist, and we couldn't be happier - the facility is clean and ultra modern, Dr. Cheng is attentive and friendly and great with kids, and the assistants are top notch! Kayla is so good with our daughter that we hope to get her every time we come in. The Cheng Bucks are a fun incentive for the kids as well - when you walk in and see all the options available if you keep good habits and do well in all your appointments, how could you not want to be a good partner in your own care? It has been a real motivator in our house! Everyone is gentle and sensitive to the fears and needs of children, and getting in for a recheck or an adjustment couldn't be easier - the staff at the front desk are awesome!! The financial side of things is very reasonable and they make every effort to make your child's braces as affordable as possible. 100/10 all across the board!
Fantastic experience: Originally was referred to Dr. Cheng for my daughter due to possible crowding issues with her incoming teeth. The staff has always been so kind and the facility nice and clean. My daughter loved that they have a little arcade area to play in while she waits and that she is able to redeem cheng bucks for prizes. It overall made her experience with having braces pleasant. Would recommend their facility to friends and family, as they were always very kind and accommodating.
Fantastic experience: I can’t say enough good things about Cheng’s office. The staff is incredibly welcoming and made every visit comfortable. Dr. Cheng and Kelsee are knowledgeable, patient, and takes the time to explain everything. I always felt like my son was in good hands. Highly recommend this office to anyone considering orthodontic treatment.
Fantastic experience: My grandson had a fantastic experience at Cheng Orthodontics! The entire team is friendly, professional, and truly cares about their patients. From the initial consultation to current, everything was clearly explained and handled with care. The office is clean, modern, and always runs on time. Dr. Cheng and the staff, especially Kelsee made the whole process smooth and stress-free. We highly recommend them to anyone looking for top-notch orthodontic care!
Fantastic experience: We have had a great experience using Dr. Cheng for our 7 year olds early intervention treatment. Working with such young children for this kind of treatment can be difficult and everyone was always very patient and kind. We’re so happy with our new smile!
Fantastic experience: Dr Cheng and the assistant GiGi ensured my daughter had a great experience getting her braces on last week! she came in nervous and didn’t want to leave after!
Fantastic experience: I love the atmosphere in Dr. Cheng's office a very warm place. Stanlynn Penix is very good with her patients and very gentle. I used to drive one of her patients to school and he and his dad really liked her as they talked about Stanlynn alot. I love her so much. I would recommend Dr. Chengs office and stanlynn to everybody. ❤️
Fantastic experience: Cheng Orthodontics is definitely Top Notch . Assistant Gigi went over and above to make my experience, enjoyable and comfortable. Hands down the best orthodontic office I’ve ever been to and I will refer all my friends and family.
Fantastic experience: Stan is a valuable part of Cheng Orthodontics. She displays professionalism, you can tell that teeth are her passion. I hope she chooses a future in orthodontics, her future is very bright.
Fantastic experience: Stan is an exceptional assistant, she is very helpful, keeps me laughing when I come in, and is just very kind, I highly recommend requesting her when you go to Cheng Ortho!
Fantastic experience: Brought my daughter for an evaluation for spacers. Everyone was so nice and professional. Shout out Cristina that helped explain what we needed to have done ❤️ definitely recommend!
Fantastic experience: Brought my little sister in for her appointment and assistant Gigi was awesome! She was gentle and made sure my sister was comfortable throughout the whole process.
Fantastic experience: Went in to get my permanent retainer fixed and they were so friendly, gave me good suggestions, place was clean and Cristina the assistant was making sure I was comfortable. Highly recommend.
Fantastic experience: Stan is such an asset to Cheng Orthodontics. I have seen her light up with passion when she talks about her day and the set ups the pt experiences and her care and concern with her work family! She DEFINITELY is called to do "teeth" Out in the community I have seen and heard her pts parents and kids too, say how they like Chen Orthodontics and her "bedside" manner! Stan is talented everywhere she goes! Keep up the great work Stan!
Fantastic experience: My daughter got her braces off today. It's been a great experience. Staff is always so friendly.
Fantastic experience: My son was very anxious and worried about braces but he has had a wonderful experience and as a parent, I have too! Definitely recommend.
Fantastic experience: I did NOT want to get braces later on in life, but I’m glad I did! I have had the best experience with Dr Chang and his team. They made my journey an amazing experience. Over the course of 22 months, I have received adjustments from all of the assistants, each one of them are very professional and consistent. Excellent skills and super friendly! I actually looked forward seeing the crew. They cheered my progress and I would highly recommend this team for your personal journey! They can help you love your smile!
Fantastic experience: i have been a frequent patient for 2 years with an absolutely flawless experience! prior to getting braces i had an extreme fear of both the dentist and orthodontist, upon my very first visit i was welcomed with very welcoming staff who value personal relationship, personal accommodation and create a comforting environment:-) of the many helpful assistants, Cristina has been very helpful, along with Dr. Chengs amazing work. would recommend
Fantastic experience: My third daughter is now starting with Cheng Orthodontics. She recently had Gigi as an assistant when she got her braces put on. She had a very positive experience with her. The staff there are so kind. Highly recommend them!
Fantastic experience: I came back to Dr. Cheng’s office for my second child because of how great my first child’s teeth look. The staff is friendly and helps the kids feel at ease. Cristina was so helpful when my second child got her expander, headgear and braces.
Fantastic experience: Kayla took off my nephew‘s braces. She did a great job. She was very kind and friendly highly recommend.
Fantastic experience: Cheng Orthodontics did amazing with my daughters braces! Gigi was my daughters favorite assistant and only wanted to work with her ! ❤️ We will recommend cheng ortho everytime !
Fantastic experience: I have had both my daughters see Dr. Cheng for ortho care and am beyond amazed at their results thus far. Dr. Cheng truly enjoys creating great smiles and making people feel more confident and it shows. He does more than I’ve seen other orthodontists attempt to do. I was even able to reach him directly when my daughter ended up in the emergency room on a weekend after damage to her mouth and braces in a bike accident. Not to mention what a relief it is to deal with his great staff, especially when you really need help or answers to a question.
Fantastic experience: Assistant, Gigi, is incredibly kind, gentle and professional. She ensured my son, Jamison, was comfortable throughout the entire process of getting his braces on. From the initial consultation to the follow-up appointments, the entire team has been attentive to our needs. Dr. Cheng's expertise and guidance have put our minds at ease, and we are thrilled to see the positive transformation in Jamison's smile. The office's state-of-the-art technology and warm atmosphere have made each visit a pleasure. Highly recommend this practice to anyone seeking top-notch orthodontic care!
Fantastic experience: We are so happy with our experience at Cheng Orthodontist, Chloe and Emerson both have always had AMAZING people helping them to achieve that beautiful smile. Gigi has always went above and beyond for my son who struggles with multiple health issues which make it very difficult for him each appointment but when he sees GiGi he gets excited because he knows she will take extra good care of him. The Cheng Staff has always been incredible and treats everyone with kindness, makes the braces experience run smooth from day 1.
Fantastic experience: Having 2 kids going through braces with Dr Cheng, him and his office have been amazing. The Night my daughter got her braces he personally called to see how she was doing and give his number if we needed anything. I think that's pretty awesome for as busy as that office is. Awesome work and awesome people
Fantastic experience: The assistant Gigi offered great service. She is so kind and really takes her time not only with her work but to get to know her patients to provide the best quality care for each of them!
Fantastic experience: My youngest daughter was very anxious and scared to have her braces put on and Stan was amazing with her. She took her time and reassured her every step of the way, only moving on to the next step when she was ready and comfortable! Thank you for the wonderful care!
Fantastic experience: This is my 2nd round of braces due to a retainer issue. My 1st set was back in 2019 and I started my 2nd treatment in May of 2024. It’s almost time for them to come off! Dr. Cheng has the best ortho staff. Stanlynn is my favorite! Always greeting me with a smile and a hug everytime I come in. Give Cheng Ortho a try. You won’t be disappointed!
Fantastic experience: I had an amazing experience at the orthodontist this week thanks to the amazing assistant Gigi. She was not only kind but she also made sure I was very comfortable while getting my braces tightened. I can't wait to go back and see my progress!
Fantastic experience: I brought my niece in to get her monthly check up and it was my first time here. I would say, exceptional service by Gigi. My niece talked about her the whole way home. This sort of service is rare now aday! Thank you making my niece experience, exceptional!
Fantastic experience: Finished my 1st phase of braces and I couldn't be happier! I smile all the time and get lots of compliments on my beautiful smile. Thanks Dr Cheng and all the assistants to make a great experience.
Fantastic experience: The whole office at Cheng Ortho has been great. My daughter is 13 and was very nervous to get her braces on. Gigi and Dr. Cheng kept it very relaxed, and she had a great experience.
Fantastic experience: I love my new smile. Stanlynn was one of my favorites. She always made sure I was well taken care of! Thanks Cheng Orthodontics!
Fantastic experience: Our family enjoyed our experience with Dr. Cheng! They all were amazing! Stanlynn was always helpful and always gave us insight when we had questions or concerns! It was such a relief! We will for forever be grateful! Our daughter is more confident and is enjoying her results! I highly recommend!!
Fantastic experience: "I am beyond grateful for the exceptional care my daughter received from her orthodontist and Gigi, the assistant. They both went above and beyond to ensure a positive experience throughout the entire treatment process. The orthodontist’s expertise was evident in every step, and they took the time to thoroughly explain everything to us, which was incredibly reassuring. Gigi, with her warm and friendly demeanor, always made my daughter feel at ease and genuinely cared for. Her attentiveness and kindness made each visit something my daughter looked forward to. We are thrilled with the results and deeply appreciate the wonderful care provided. I wholeheartedly recommend their services to anyone in need of orthodontic care."
Fantastic experience: Both my children went to Dr Cheng. Due to medical reasons my son had to have his braces removed early. They were very accommodating. They were able to make time to remove his braces when we were ready. My daughter just finished her 1st phase and she loves her new smile. See her beautiful smile. My son is restarting his 1st phase now and looking forward to his new smile.
Positive experience: So happy seeing the difference of my smile in current photos vs. before braces!! The team at Cheng Orthodontics did a great job monitoring my treatment.
Fantastic experience: This staff was excellent to work with. They made sure we were always informed on my son's progress and given details of what was coming next. Great group to work with!
Fantastic experience: This is our 2nd child who has gone to Cheng. We love their staff, the military-like office precision, the friendliness, and the great work and care they give to their patients. Their office is clean and beautiful and fun for kids. From games to Cheng bucks, my kids look forward to going here.
Positive experience: Dr Cheng is good. but front desk “manager” Tia or whoever is so rude. Not sure how she even has a job dealing with customers. Even heard her calling someone crazy over the phone to someone else. She also made me cry my first day because the front desk did not communicate correctly my clear front brackets. Which every time I had communication with them over payment and total, I always said and confirmed clear brackets were included. She could have easily fixed the situation instead she was so rude to me after I had just had my lower and upper retainers grinded out of my teeth and I was sweating in pain from sensitive teeth.I had to go up and talk to the front and explain there was a miscommunication and she claims “no record” ,dry and coldly over and over basically, offering no help til I was crying and told me to calm down in a condescending tone, like I was a mental patient .Front of the line being rude to patients after you drop almost 10,000 cash in full payment not good business.
Fantastic experience: My son Braydon went on October 24, 2024 to get his braces placed and it was such a GREAT experience and my son did well. Cristina was so calm, patient , and kind with my son during his appointment that he was so calm that he went to sleep during the placing of his braces between Cristina and Dr. Chang we had a great experience with getting his braces on. Everyone in the office has been kind since the first day we came to the office from the front staff to the Dr, so I am really happy that I was recommended to come to this office.
Fantastic experience: Cheng and his staff have been so inviting and has done an amazing job with both of our kids for the first phase of their orthodontia. We look forward to continuing to work with them.
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