Sunshine Pediatric Dentistry & Orthodontics
Information about Sunshine Pediatric Dentistry & Orthodontics
Opening hours
- sunday: (closed)
- monday: 8h-17h
- tuesday: 8h-17h
- wednesday: 8h-17h
- thursday: 8h-17h
- friday: 8h-17h
- saturday: 8h-17h
Sunshine Pediatric Dentistry & Orthodontics offers a welcoming environment for children's dental care in San Antonio. Their team of pediatric dentists and orthodontists prioritizes creating a positive experience for both children and parents.
Our comment from Best Dentists Club about Sunshine Pediatric Dentistry & Orthodontics:
Sunshine Pediatric Dentistry & Orthodontics is a premier dental practice dedicated to providing excellent care for children's dental health. Parents have consistently praised the firm for its:
- Friendly and welcoming staff that makes both children and parents feel at ease during visits.
- Kid-friendly atmosphere, complete with engaging activities and a play area that keeps young patients entertained while waiting.
- Thorough and gentle procedures, ensuring that children are comfortable and well-informed throughout their treatment.
- Efficient appointment scheduling that generally allows for quick and smooth check-ins.
- Professionalism from the dental team, who are attentive to both medical needs and emotional support for children, especially those with special requirements.
Many families commend Sunshine Pediatric Dentistry for its clean facilities and the positive experience their children have during visits. This dental office has established a reputation for being a reliable choice for parents seeking caring and professional dental services for their children. Overall, it’s a fantastic option for pediatric dental care!
Services and Treatments
Sunshine Pediatric Dentistry & Orthodontics: Reviews
Negative experience: Just cancelled an appointment that we were made to wait for one hour before any kind of process was initiated for services. Not the first time ......but definitely the last. Please patronage this office if you enjoy being treated as an insurance billing invoice rather than a customer or family. Also avoid speaking to anyone in managerial positions as they know about as much as anyone who walks into the door.....this office has so many pitfalls, it just ridiculous. No communication between staff and customers. No respect for patients and their time. No consideration for anyones personal experiences but their own..... specifically their break times and their lunch breaks. I could go on for hours on my worst experiences with this office but they are not worth my time......if we are not worth theirs.
Fantastic experience: Appointment was easy to set up. Helpful answers all my questions. Friendly staff easy to get check in.
Fantastic experience: Sunshine dentistry is awesome! They always take care of my kiddos and make sure they’re comfortable!
Fantastic experience: Always so kind !! Thank you so much!! Great atmosphere!! Ladies are always so kind!!
Thank you so much for taking the time to leave us a 5 star review! We are so happy to see you had a great experience with us!
Fantastic experience: Wonderful Service! My daughter loves it here!
Positive experience: Nice clinic friendly staff and professional dentists Waiting time is long sometimes though
Fantastic experience: Always a pleasure to come here, the staff is friendly and they make it easy to not be so nervous.
Positive experience: We had a very good experience, wait wasn't long at all.all staff were super nice and helpful.
Negative experience: Waited over 30 mins to be seen only to be rushed through so they could go to lunch
Negative experience: Extremely rude front desk…especially the older lady. She is always in a bad mood. I wish I didn’t have started getting my daughter’s braces at this dentist. 10.15.25. Also a receptionist name Juanita is the worst with her attitude. Absolutely disgusting. She looks at me like I’m her enemy or something never gives me a smile. Never says hi. Every time she just stares me down. I don’t know what it is about me that she hates so much Oh God I can not wait till I get my daughter out of this office. If I need to make some kind of changes to my appointment, it’s impossible to do every if I call her can we make some kind of adjustment for the time or any kind of question along that line within seconds she says NO. She doesn’t even tell me oh OK hold on let me check….instead her immediate answer is always just NO.
Fantastic experience: Doctor and Assistant made my son feel so comfortable and the process was quick and easy! They were both extremely nice and were great in explaining expectations! Best of the Best! Thank you so much for taking great care of my son!
That's wonderful to hear! We strive to make every visit fun and stress-free for our young patients. Thank you for trusting us with your child's smile!
Fantastic experience: I love bringing me kids to this dental office,all the staff are nice and patient.plus the atmosphere is so friendly
Thank you very much for your review!
Positive experience: I’ve been coming here since 2023, the beginning was great. The staff is nice and the atmosphere is fun. Lots of toys to occupy the little ones but the wait times are long. Expect a 30 minute appt to be an hour. For moms who have a schedule they want/need to follow…probably skip this place.
Negative experience: Worst experience ever! Both my kids have appointment today, very first time. My daughter waited over 30 minutes before we were able to see a dentist, my son also waited over 20 mins, the dentist still didn't show up. I left without treatment. This is ridiculous that they do not value patient's time. I will definitely not going back there and will not recommend anybody go there for treatment. I will also inform my insurance company to not pay for anything since we didn't receive any treatment.
Negative experience: My son had waited over a month to get a root canal. Just crazy
Fantastic experience: The staff are wonderful and take great care of the kids! My son can be a bit difficult at times but they are beyond patient and willing to work with us through his anxiety’s. The waiting room is beautifully decorated and having a dentist and orthodontist at one place is wonderful for busy moms! 10 out of 10 would recommend!
Negative experience: The front desk ladies are not very kind, and when you arrive 2mins late you lose your app but no matter how early you arrive your appointment is always late very unfair.
Negative experience: Went in twice after getting text reminders all week long only to get there and be told we werent on the schedule. TWICE I kept my kid out of school and missed work to make these appointments and the old lady in the front "couldn't tell me what happened" She had the nerve to ask me to see my texts to prove that I wasn't wrong and that SHE again, screwed up. The office manager did try to make it right by asking the providers to see my son, however wasnt able to accommodate the appointment time and it just wasnt going to work. I told them to cancel all future appointments and as Im walking out, the old lady said "okkkayyyyyyyyy" with her attitude like if she did something I should be grateful for. She needs Front Desk 101 on customer service, especially after her own screw ups. So unless you have all the time in the world to maybe or maybe not be seen, I wouldn't schedule here. Its such a shame because the back office staff is great with the kids.
Fantastic experience: Great customer service Very understanding Very clean & comfortable Just a overall great experience and im definitely glad I picked this dentist office home for my kiddos .
Fantastic experience: Love the staff here and my kids love it too!
Negative experience: Ridiculous! There are serious problems with front desk staff, communication, and the policies of this office. Rude assistants, scheduled an appt wrong even tho they threatened to charge me if I missed it, we've been to three appts in preparation for a filling, which they're now saying are booked 6 months in advance, and they want to give me a quote to retrieve her records! Don't waste your time!
Negative experience: Real pushy on some not needed procedures for my child, then I got a second and third opinion. Placed braces on baby teeth limiting their ability to fall out on their own then suggested an extraction.
Fantastic experience: “I’m very grateful for the extra mile the nurse went to ensure we got to our destination on time. Her dedication and excellent customer service did not go unnoticed—thank you!” :)
Fantastic experience: This place was very clean and fun for the kids. They had a slide and fun activities. The staff is very friendly. Especially the front desk. Location is great and parking is convenient.
Fantastic experience: Dr. Reese is such a great orthodontist. Professional and encouraging. We have really appreciated her work and her care. My child's teeth look excellent! Thank you!
Positive experience: I had to make a switch from my kids Pediatric Dentist of 10 years because I didn’t think they were cleaning good enough. I chose Sunshine Pediatric Dentistry based on reviews. It is so cute and comfortable in here, so far I’m happy of the change
Positive experience: Update: Saw orthodontist today. The staff was very nice. They were running behind so we waited an hour after the initial xray to get called upstairs where orthodontics is housed. Been coming here for a couple years now we love Dr. Handa. We booked during a hectic time of year. The dental hygienist was overworked and open about it.
Thank you so much for taking the time to leave us a 5 star review! We are so happy to see you had a great experience with us!
Fantastic experience: Staff is professional and welcoming. They definitely know how to work with kids. My grandkids get excited when they realize we are going to the dentist with the slide and big mouth because they get to brush the teeth.
Fantastic experience: Been taking Bella here since she was 5 yrs old, great staff, love there free coffee
Negative experience: Updated: I wish I could remove the only star there is. After being told over and over by staff active duty was in network for everything INCLUDING the anesthesia I'm now out over $1000 because who they had in for my sons care was out of network. Was told I would get 60% back by Tricare but paid up front to make the appointment and cannot get back any of it. They didn't even take the time to run the preauthorization, like they said they were going to do before the appointment. Avoid this place like the plague. This is solely based on the office staff not the dentist. I do NOT recommend taking your child here, especially if you're a Tricare beneficiary. I have paid all my bills everytime we have been in, some in advance. We got in an argument several months ago about our Tricare coverage even after I had called to confirm with Tricare THREE times that they would cover the nitrous gas with my son's autism diagnosis. The staff here insisted they would not and and I had to pay for it in the office with the promise they would reimburse me if Tricare came through. I have the receipt and our insurance's EOB showing both I and Tricare have paid them. I've tried asking them about the reimbursement for that and an eight dollar credit that never showed up and the front staff played dumb saying they had no clue what I was talking about twice. I then contacted our insurance to try and file a claim instead and after they tried to call the office to figure out what happened they were given a story on how they kept the $38 we are owed because they claimed we were didn't pay $17 for xrays. Again I've paid every bill I have gotten in full and that math doesn't even make sense. I do not trust this buisness after they have broken promises, played dumb, and are now making up stories to pocket money that is not theirs. This is a horrible buisness practice. Another thing to note, they never keep appointment times. That is another huge issue when you're supposedly a special needs dentist. Kids with autism do not do well with change. We have to prepare our son for appointments and changes in routines well in advance with visual schedules. The last two appointments they changed without even informing us the parents. We did not find out until the appointment reminder was different and then had to call and confirm it wasn't a mistake. The first time they changed the entire day without informing us at all and then the second time they changed the time on us from first thing in the morning to almost midday for a procedure where my husband had already asked off for a specific time to watch our infant during it. Nothing about how this clinic is run outside of the actual medical staff is professional at all.
Positive experience: Just ok for children’s dentist. Pros: a small play area, prize given at the end, conveniently located, additional parking in the back, lots of seating in waiting room. Cons: You have to fill out ALL the paperwork every 6 months and they feel this is ‘normal.’ I feel like a # and they are more interested in charging me for all the fees (including 3% credit card charge), X-rays EVERY 6 months, additional fee for fluoride, etc etc. The staff could be more welcoming and friendly. Would love an extra chair to put my purse on, at the dental chair.
Thank you for taking the time to share your experience, and we appreciate your honest feedback. We're glad to hear that you found our play area, prizes, convenient location, ample parking, and spacious waiting room to be positive aspects of your visit.
We're genuinely sorry to hear that other aspects of your experience did not meet your expectations. We understand your frustration with the recurring paperwork. Our policy of updating forms every six months is indeed standard practice for many healthcare providers, as it ensures we have the most current health and insurance information for your child's safety and accurate billing. However, we recognize that this can be inconvenient, and we're always looking for ways to streamline our processes.
We also want to address your concerns regarding fees and X-rays. Our goal is to provide the best possible care, and our fee structure, including the credit card processing fee, reflects the costs associated with delivering high-quality dental services. Regarding X-rays, the frequency is determined by the American Academy of Pediatric Dentistry guidelines, tailored to each child's individual needs and risk factors, to ensure we're catching any potential issues early. Fluoride application is an important preventive measure, and while it is an additional service, we believe in its value for protecting your child's dental health. We strive to be transparent about all costs upfront.
We sincerely apologize if our staff came across as anything less than welcoming and friendly. Providing a warm and supportive environment for our young patients and their families is a top priority, and we'll be reviewing our customer service training to ensure every interaction is positive. We also appreciate your practical suggestion about an extra chair for personal belongings at the dental chair – that's a great idea, and we'll certainly consider how we can incorporate it.
Your feedback is invaluable as it helps us identify areas for improvement. We hope you'll consider giving us another opportunity to provide your child with a more positive dental experience in the future.
We have reached out to leave a message and would invite a conversation with our office manager when you have time - (210) 824-9488
Negative experience: 2 times I’ve came here and they scheduled me for 1:30 and I show up and they tell me they are closed for lunch and my appointment is at 2pm! It’s absolutely ridiculous!
Negative experience: I had a very disappointing experience with this dental office. Not only were they rude and dismissive when I called to make an appointment, but the actual diagnosis was also highly questionable. They told me my daughter had three cavities and needed a surgical procedure and to be sedated, quoting me $1,400, saying my insurance didn’t cover anything, I called my insurance they did in fact covered the procedure except sedation. Thankfully, I went to another clinic for a second opinion. At the new clinic, the dentist said the cavities were so small they could barely see them and that no procedure was needed—just basic care to prevent them from growing. I’m shocked by the pressure to agree to an expensive, unnecessary treatment and how unwelcoming the staff was from the start. I wouldn’t trust this office again and strongly recommend getting a second opinion before agreeing to anything here.
Fantastic experience: My 17 yr old who is a huge baby got a procedure done and the ladies were soooo amazing with him and made sure he as ok. Talked to him and made him feel soo comfortable. Thank you truly for keeping my baby safe and being just so awesome
Thank you so much for your kind words! We're thrilled to hear that our team made the experience a positive one. It’s always our goal to ensure everyone feels comfortable and cared for!
Fantastic experience: Sunshine Pediatric Dentestry is one Absolutely amazing! I love how kid friendly the environment is and my boys love the TVs above the dentist chairs. The Dentist here are amazing and so patient with the boys my kids have ADHD so it’s hard for them sometimes to be still but they are so patient and loving. All the receptionist are so kind and always sweet. Absolutely amazing place for kids to enjoy the dentist and not be scared. My kids love coming to the dentist Definitely would recommend.
Thank you so much for taking the time to leave us a 5 star review! We are so happy to see you had a great experience with us!
Fantastic experience: I love this dental office. They are thorough and transparent. Above all, my children feel safe and comfortable with coming. Home for years and years to come!
We’re so glad to hear that you and your children love visiting us!
Positive experience: We started going to Sunshine Pediatric Dentistry 3 years ago and have have absolutely LOVED every visit, up until this one. It had a different feel this time. The front desk staff wasn't as friendly as they used to be, and then the dental hygienist who cleaned my children's teeth was so curt & peevish. She told my son (12) his tongue was pushing her thumb (he said he was trying not to, but she was hurting him.) And I could see my daughter's legs tensed up during her cleaning. Also, she scoffed when I told her my son had a wisdom tooth removed and said "no, they won't do that this young". So when she relayed my request to see how his molar was growing in, she changed my words and said "he had a molar removed and mom wants to see how his other molar is growing in". I looked at the doctor and said "No. He had a WISDOM TOOTH removed because it was blocking his molar, and I want to see how his molar is growing in now!" Good grief. Im not an idiot, and y'all are the ones who sent us to have this surgery done!!! I have NEVER heard my kids complain after leaving the dentist or say that it hurt like they did this time!! I want to try going back one more time, but if it has the same vibes, it will be our last visit. I do not want my children to dread going to the dentist or leave saying it hurt.
Fantastic experience: By far one of the best dental experiences my son has had! Will keep bringing my family here from now on!! Love it !
Thank you so much for your kind words! We're thrilled to hear that you and your family had a great experience.
Fantastic experience: Dr Handa and the whole team have been great with our kids! She is very detailed and polite. We recommend Sunshine Pediatric Dentistry!
We're so glad to hear that you and your family have had a great experience with our team! Thank you for the kind words and for recommending us. We love having the opportunity to care for your little ones!
Fantastic experience: Deanna was so caring and patient and looking out for my son’s care and making sure that he wasn’t going to experience too much pain, while still recommending the best care plan for him. I’m so thankful for all the employees here.
Thank you so much for your kind words! We're thrilled to hear that our team made such a positive impact. We strive to create a caring environment for everyone, and your appreciation means a lot to us!
Fantastic experience: The staff is always so wonderful and helpful. The doctor is friendly and doesn’t make the appointment feel rushed. Overall great experience.
Thank you for your kind words! We're so glad to hear that you had a wonderful experience with our staff and doctor.
Negative experience: Military families please avoid this place! Absolutely ridiculous to charge a military family for requesting dental records due to moving. I recommend finding a military friendly dental office. My dentist at a different office printed my records no problem and handed them to me the same day with no charge at all. According to Texas law “Dentists must not charge for retrieval of these records.” I guess all sunshine pediatric cares about is taking your money. It took me paying them a ridiculous amount for the digital copies, plus emailing and calling them multiple times. I had to wait on the phone until they sent them to finally receive a copy of my kids records just by email! They also said they sent it to the wrong email at first! So now against HIPAA, they released our records to a random person’s email!! It was conveyed repeatedly how important it was that we receive the records due to extremely important military deadlines and I even offered to go into the office to pick up physical copies and they wouldn’t allow it. Sunshine pediatric front desk was apathetic and dismissive. It should never be this difficult to access your child’s health information. It is illegal and against patient rights to withhold our records from us! Such a shame to give parents the run around for a simple request. This office needs to reevaluate their ethics and remember their responsibility to all families including our military children. We are so disappointed in how we were treated and how our situation was handled by this office. Our military community deserves better.
Fantastic experience: Great friendly service for the kids and parents. We have been to several pediatric dental offices and this one by far is the best. They are thorough and get the job done with ease. Thank you!
Negative experience: The absolute worst visit I have had as a new customer in 7 years of my child’s life! I requested a call from the main doctor & I’m still waiting for a call a week later. The rudest nurses & they have clearly no knowledge what it is to work with children. Never will I back to this pediatrician again!
Thank you for taking the time to share your feedback. We take all patient experiences seriously and strive to provide excellent care in a welcoming and comfortable environment for all children and parents. Upon reviewing our records, we were unable to find any appointments matching your name or details mentioned in your review. This leads us to believe there may be some confusion, and we'd like to understand the situation better. If you'd be willing, we'd appreciate the opportunity to connect with you directly to see if there's anything we can do to address your concerns. Please feel free call our office and ask to speak with the office manager at (210) 824-9488.
Fantastic experience: We’ve had such a wonderful experience with the entire team at Sunshine Pediatric Dentistry & Orthodontics. From the very first visit, they made my daughter feel comfortable and cared for. The staff is always friendly, patient, and professional—taking the time to explain every step of the process and answering all our questions with genuine care. Everyone my daughter has seen had a gentle and reassuring approach that really put my daughter at ease, and we’ve seen such great progress with her treatment. It’s clear they truly care about their patients and go above and beyond to make each visit a positive one. Highly recommend to any parent looking for a kind, knowledgeable, and trustworthy dental/orthodontic team!
Thank you so much for your delightful review! We're thrilled to hear that your experience with our team has been so positive. Making sure everyone feels comfortable and cared for is our top priority. We appreciate your recommendation and look forward to seeing you again!
Fantastic experience: Excellent service! The staff is very friendly and made us feel very welcome as new patients, my son had a good experience with his cavity treatment
Thank you so much for your wonderful review! We're thrilled to hear that you and your son felt welcomed and had a great experience. Our team loves making everyone feel at home!
Fantastic experience: Amazing staff very friendly and kind to my little ones and so sweet to my little girls and very patient with me and helpful as I was looking up everything I needed as well 10/10 loved the doctors and staff
Thank you so much for your kind words! We're thrilled to hear that you and your little ones had a great experience with our team. We love what we do and are always here to help!
Fantastic experience: This place is great, they made my teeth so clean. I feel like I have new teeth. -9yo patient
We’re thrilled to hear you had such a wonderful experience! It’s always great to know our efforts make a difference. We look forward to seeing you again!
Negative experience: If I could give zero stars, I absolutely would. I’ve had an incredibly frustrating experience with this dental office this year. My family and I have been patients here for nearly four years, but over the past year or two, something seems to have changed administratively. I updated my insurance information in January, but this office has continued to submit claims and provide treatment plans based on the outdated insurance details from last year, even after I gave them the correct information. When I repeatedly contacted them by phone and email about discrepancies in what I was being charged (I was overcharged by 31.5%), I received inconsistent and confusing responses each time, and the issue remains unresolved. I’ve now emailed the office five times, attaching all necessary documentation and explicitly requesting updates, especially in my last three emails, but I’ve received zero responses. I called this morning to confirm if they were receiving my emails, and I was told they were, but no one has had the chance to review them yet. I am beyond frustrated. If you’re using this practice, I strongly recommend reviewing your Explanation of Benefits (EOBs). Make sure everything is in order, because it’s clear this office isn’t keeping track of things on their end. You can find your EOB by logging into your insurance company’s website. Don’t let yourself be taken advantage of like we have been. This situation is completely ridiculous, and the amount of money they owe me could feed my family for two weeks. I’m not someone who typically writes negative reviews, but I know many people don’t know how to handle this kind of issue, and I don’t want anyone else to go through the same frustrating experience we’ve had. Also, just to make you aware, a lot of these positive reviews were incentivized with free electric toothbrushes at the front desk.
Fantastic experience: I take my 3 kids here for both pediatric dentistry work and pediatric orthodontic work. We have been with this company for over a year now and have loved each experience! Scheduling appointments and check ins are quick and easy. The staff is always helpful and accommodating to any need we have! We love the space downstairs because the kids can play while they wait, and they have a small reward system for the kids after each visit! They love coming here. Dr. Reese is a great orthodontist and very articulate, she is ready to listen and help my child get to where she needs to be! We will always be loyal customers!
Fantastic experience: My experience was great , they were really nice in helping me getting my insurance updated and the facility is really nice and clean and have fun toys for the children to play with .
Thanks so much for your kind words! We're thrilled you enjoyed your visit and found our space welcoming. We love having fun activities for the little ones, and we're always here to help with any insurance questions!
Fantastic experience: Love this Dentist office, everyone is always nice and polite. Kids even have a place to play in the waiting room. Definitely recommend!
We appreciate your recommendation and are committed to maintaining a friendly atmosphere for everyone. Your feedback reinforces our mission to provide excellent service.
Fantastic experience: Sunshine Pediatric Dentistry is an absolute gem for parents seeking exceptional dental care for their children. From the moment you step into their bright, welcoming office, you’re greeted by a team of professionals who are not only highly skilled but also incredibly warm and compassionate. The waiting area is thoughtfully designed to put both kids and parents at ease, with colorful decor and a range of engaging activities to keep little ones entertained. The staff goes above and beyond to create a comfortable environment, ensuring that children feel safe and relaxed during their visit. Overall, SPD exceeds expectations in every aspect. From their skilled and compassionate staff to their child-friendly environment and emphasis on education, they truly stand out as a shining example of excellence in pediatric dentistry. I wholeheartedly recommend them to any parent seeking exceptional dental care for their children.
Fantastic experience: Love taking my kids here. They are great with them. My son is on the spectrum and the 1st visit was a bit Rocky but now he goes with the flow, they make sure he is good.
We're so happy to hear that you and your kids have had a great experience with us! It's wonderful to know that your son is feeling more comfortable.
Fantastic experience: Love this place!!! The dentist and all the staff is friendly and love the fact they have the orthodontist on the second level, everything in one spot. It wasn’t a long wait time. The only thing was there wasn’t much parking. Overall, great experience!
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your visit and found our team friendly.
Fantastic experience: If you are looking for a honest, caring Dentist who is great with her tiny patient’s Dr.Hole is who you want to see. I will make the hour drive just to make sure my girls are seen by someone honest & who makes my girls feel comfortable.
Thank you for your feedback. We are committed to providing high-quality care and ensuring a comfortable experience for all our patients. Your trust in our services is greatly appreciated.
Fantastic experience: This is the best dental office, staff is great and they always go out of their way for our little ones. We’ve been coming to this office for years. I highly recommend them.
Thank you so much for taking the time to leave us a 5 star review! We are so happy to see you had a great experience with us!
Fantastic experience: We've been going here for 2 years now. We have had a great experience with many of the hygientists and we love Dr Jennifer Hole. They accept Tricare which is also a bonus for us. Definitely recommend!
We are glad to hear about your positive experiences over the past two years. Our team works hard to ensure that all visitors receive the best possible care. Thank you for your recommendation.
Fantastic experience: Dr. Reese and her team in Orthodontics upstairs and the Pediatric Dentistry providers & staff downstairs consistently do an excellent job treating my 10 year old son (living with special needs) and daughter, age 7. They have a beautiful, kid-friendly practice setting that our kiddos love!
We're so happy to hear that your kiddos love our practice! Thank you for sharing your experience. Our team enjoys working with families, and it's wonderful to know that we've made a positive impact!
Negative experience: My daughter has been under the care of this dental practice for 7 years, and I have never had any concerns until now. At each appointment, I was given reassurance that her teeth were in good condition and that our efforts to maintain good oral hygiene were paying off. Nonetheless, her most recent appointment revealed a cavity. I was subsequently informed that the tooth had been labeled as “Watching” but was never informed at any appointment that the tooth was being watched for a possible cavity. This information should have been disclosed at each visit.
Negative experience: We have been taking my two kids for several years. Over the years the waiting time has increased more and more. Parking is another issue that is bad. It’s hard to find parking most of the time. Today, I took my son for a check up and we waited over 50 mins in the waiting room. When called, we had to wait for 20 more mins to be seen in 5. Although Staff is friendly and Offices are clean, they are managing poorly the place and this is demeriting badly the experience. Considering to move my children to another practice.
Negative experience: Although I’ve had good experiences here and the girls seem to overall like this place the wait times can get ridiculous. Make sure if you’re coming during a busy time that you have at least 2 hours to spare. My appt was at 10:30 and I wasn’t taken back after 11 and didn’t leave till after 12:30. I overheard another on say she was here for 3 hours and her poor kids were running wild with frustration. Spring break or not there’s a schedule to adhere to so I don’t understand if they are overbooking, taking walk-in’s, or what. I know if I would have walked in late I would be asked to reschedule but I guess if they are late it’s ok… There was NO parking and I was told to park in the only spot left which was a handicapped spot. This isn’t first time this has happened but I have a newborn at home and this really put stress on my family to coordinate extra unplanned care for baby at home. I don’t know if I will continue to come back after 6 years of loyalty. I pay out of pocket ($120) and I’m not sure this is worth my time and added stress just to see dentist for 5 min. The kids got tired and over stimulated with all the chaos. Please schedule within capacity and stick to schedule. I work in patient care and to be this late for routine care is really frustrating and disappointing.
Fantastic experience: My children have been coming to sunshine pediatrics since they were babies. We are always taken care. Love this dental office e
Thank you very much for your review!
Fantastic experience: The service and staff have been amazing. My kids love coming and never put up a fight to see the dentist or ortho as they would before we switched dentists. Scheduling and communications great. There are never long waits and as many times as I've gone, the waiting room is never crowded or overbooked. I would definitely recommend to others.
We're so glad to hear that you and your kids enjoy your visits! It's wonderful to know that we’ve made a positive impact on your experience. Thank you for recommending us, and we can't wait to see you all again soon!
Fantastic experience: Staff is very professional and friendly, both my toddler and teen son love coming here has been an amazing experience for the past three years.
Thank you so much for your kind words! We're thrilled to hear that both your toddler and teen enjoy their visits. It’s always a joy to see families having a great experience with us!
Fantastic experience: We are so grateful for sunshine pediatric dentistry! The office is very clean and prompt. The dentists and associated staff interact well with the children and come up with the best treatment plan for each child. We needed extensive repair for a child; sunshine took great care of us!
We're so glad to hear you had a great experience with us! Our team loves working with children, and it's fantastic to know that you felt well taken care of. Thank you for your kind words!
Fantastic experience: Love this place! We have our general dentistry and orthodontics at Sunshine dentistry! The staff is always amazing and they are great about combining booth of my kiddos appointments at the same time.
We're thrilled to hear you love our practice! It's wonderful to know that our team has made your visits enjoyable and convenient for your family. We look forward to seeing you and your kiddos again soon!
Fantastic experience: I’ve been bringing my kids here for a couple of years now. And we love it. Everyone is so welcoming. Waiting room is always tidy and clean. I must say we always feel comfortable.
Thank you so much for your kind words! We're thrilled to hear that you and your kids feel welcome and comfortable. We love having you as part of our community and look forward to seeing you again soon!
Fantastic experience: Staff at sunshine pediatric is really nice and can tell they have experience with children, they took care of my kids very well made them smile and at ease them while doing their dental procedure on them, sometimes dental visits for children can be scary, but with my children the staff is real good in keeping them smiling and calm. They are also really quick and didn't take too long.
Thank you for sharing your experience! We're thrilled to hear that our team was able to keep your little ones smiling and calm. We know dental visits can be challenging, and we're here to make it as enjoyable as possible!
Negative experience: The checkin process was outrageous. Going in as a new patient with prefilled documents before hand( they couldn’t find any), and still having to wait 30 minutes after my scheduled appointment was not acceptable. The photos online looked nice, but it is way too tight with as many patients they had at one time. During checkin I was asked if it would be okay if fluoride was administered- which I REJECTED. I was finally called back into a room that felt like a sauna, it was so hot in there, and the doctor came in, brushed my daughters two teeth and said “okay looks good”. As a first time mom, I was not pleased with my experience. The doctor proceeded to give fluoride without explaining what it was and also without noticing I didn’t ask for it. Overall, I truly don’t appreciate how my visit went. We’ll be canceling appointments going forward.
Positive experience: We had been going to Sunshine for a few years now and after the last visit we decided we should try somewhere new. My kids are seen there every 6 months for cleanings .. but every single time we have appointments there is some kind of documents and paperwork to fill out and they aren’t just little surveys they are 2-3 pages. And they say well we need updated info every year.. then why every single visit am I completing paperwork on my phone and in the office ?? Just frustrating to always be filling something out. Why not just ask upon arrival “has anything changed to the family or medical history” if we say no then BAM move on if there is then we update it .. plus The office always feels busy but this last visit just felt like a mad rush, a mad rush until it was time for the dentist to come take a look then we waited .. and waited .. and waited some more. My daughter’s ortho left last year and we have been seeing her at her clinic but I think it’s time to find an office that isn’t about in and out money and more about the quality. And I get not everyone will agree with this review and that is totally okay. :)
Fantastic experience: Excellent experience! I decided to switch my kids over to Sunshine Pediatric Dentistry and the care was outstanding. From the moment we arrived, the staff was incredibly kind and patient. One of my daughter’s appointments accidentally got cancelled, but they were able to work her in with no problem and didn’t make me feel like it was an inconvenience. They all made sure my kids felt comfortable and safe, explaining each step enthusiasm. The office has such a welcoming atmosphere— my kids loved playing here and didn’t want to leave. I highly recommend this place!
We're so happy to hear that you and your kids had a fantastic experience with us! It's great to know that our team made everyone feel comfortable and that the kids enjoyed their time in our office. Thank you for the kind words and for recommending us—your support means the world to us!
Negative experience: If I could rate this place a zero I would. It has changed so much since Dr. Font was here. The customer service used to be great but after the new management took over it is no longer the same. I called to ask about payment and was told one thing over the phone by account services and then I showed up in person and Michelle at the front desk said account services doesn’t have the right information, so don’t rely on getting accurate information from them. She was so fixed on charging me a fee to pay for my daughter’s retainers. The fees are so high just to pay with a credit card and you have no other choice but to pay it and they will make it hard to pay any other way. She was also very rude and not helpful at all. If you’re looking for a good office with good customer service, look elsewhere because that’s not the case here anymore sadly.
Positive experience: I had a good experience with the clinic until today. I had previously canceled an appointment for my children due to covid and rescheduled to make sure no one outside our home was to get ill. I had a baby 5 days ago and didn't go with my children to today's appointment. My husband and sister took them. Upon arrival they noticed that the lady that took them to the back sounded sick. I don't think it's fair to my family to be put at risk just so someone makes a paycheck. I called the clinic and spoke to andi. She said that she tells her employees to call in or not show if they're sick. According to her, there's no one sick in her clinic, but my husband daughter and sister have no reason to lie. Anyhow, if my family happens to get sick, I won't be taking my children back. The courtesy they expect out of their patients isn't reciprocated.
Negative experience: Staff made me feel so uncomfortable. Tone and all. Not only that, I gave my child’s dental insurance information and it never processed through with her insurance. I paid almost $300 out of pocket for her appointment. Nothing shows up on the insurance on her end. I would not recommend taking your child to this dentist office. They give judgemental looks if your child has a cavity.
Thank you for your review and feedback on your recent visit. We always view this as an opportunity to improve our patients’ experience.
Fantastic experience: First time here place is very professional and people are lovely. I have a child with autism and they had so much patience with her. I definitely will be staying with this company
Thank you so much for taking the time to leave us a 5 star review! We are so happy to see you had a great experience with us!
Fantastic experience: have only had 2 appointments so far for my daughter and both visits were fast, informative, and staff is super professional and so kind. my baby is always so happy to see the staff! would definitely recommend to a mom in search of a dentist office for her kids. :)
Thank you so much for taking the time to leave us a 5 star review! We are so happy to see you had a great experience with us!
Negative experience: I have been taking my now 6 year old since he was born and everything has been great. Up until this point when I have been trying to schedule him for treatment since November and every time I schedule they continue to call me about 1 week before the appointment to reschedule and reschedule me a month or more out. Ridiculous, please stop scheduling appointments if they cannot be completed.
Thank you for your review and feedback on your recent visit. We always view this as an opportunity to improve our patients’ experience.
Fantastic experience: Cherish and Maria were awesome! So kind and patient! Maria got my daughter to use the electric toothbrush AND the suction straw for the first time
Thank you so much for taking the time to leave us a 5 star review! We are so happy to see you had a great experience with us!
Fantastic experience: This is a great Pediactric dentist I highly recommend. My seven kids were in and out in a timely manner. The doctor was very thorough with me and answered all my questions and concerns. Love this dentist I will definitely be coming back!
Thank you so much for taking the time to leave us a 5 star review! We are so happy to see you had a great experience with us!
Fantastic experience: Wonderful experience. I was able to get all my kids seen at once. A 3,5, and 17 yr old. They were loud, tears were shed, but the staff was great.
Thank you so much for taking the time to leave us a 5 star review! We are so happy to see you had a great experience with us!
Fantastic experience: Just moved to San Antonio found the dentistry on Google. Had our first visit today and staff was amazing great communication. Facility very clean and kid friendly. Overall it was a great experience.
Thank you so much for taking the time to leave us a 5 star review! We are so happy to see you had a great experience with us!
Fantastic experience: Today was an unusual day. But No matter the challenges faced, all staff was professional and courteous. I appreciate everyone’s patience and efforts to make our visit possible. Thank you!
Thank you so much for taking the time to leave us a 5 star review! We are so happy to see you had a great experience with us!
Fantastic experience: Sunshine pediatric has always been good as far as speed, customer service, and cleanness. They are a little area we’re kids can play but based off brushing teeth! Wonderful place to go for pediatric dentist
Thank you so much for taking the time to leave us a 5 star review! We are so happy to see you had a great experience with us!
Fantastic experience: Great dentistry office. We are seen quickly and efficiently and my son loves playing with the jumbo mouth. He enjoys conversing and the staff is very receptive to him.
Thank you so much for taking the time to leave us a 5 star review! We are so happy to see you had a great experience with us!
Fantastic experience: Excellent experience! I took my daughter for her first dental visit, and the care was outstanding. From the moment we arrived, the staff was incredibly kind and patient. The dentist went above and beyond to make my daughter feel comfortable and safe, explaining each step in a simple and friendly way. The office is very clean and has a welcoming atmosphere, perfect for kids. I highly recommend this place to any parent looking for a reliable and professional pediatric dentist. Thank you for taking such great care of my daughter!
Thank you so much for taking the time to leave us a 5 star review! We are so happy to see you had a great experience with us!
Fantastic experience: Excellent group! I’ve been bringing my kids here for 2 years. The care and patience they have with their clients is amazing. They always keep me informed about all the procedures, stay on top of the appointments, and whenever I have a problem, they don’t hesitate to help me resolve it. We are very grateful to the entire team.
Thank you so much for taking the time to leave us a 5 star review! We are so happy to see you had a great experience with us!
Fantastic experience: I have been taking my daughter here since her very first dental appointment and she’s going to be 4 years old soon. We have never had a bad experience! I now take my son here as well and don’t plan on changing dentists anytime soon. Nurse Maria is our favorite! You can tell she loves her job and loves doing what she can to make the process easiest and the kids feel the most comfortable.
Thank you for taking the time to leave us such a kind review!
Fantastic experience: Ever since I moved my kids over to sunshine pediatrics it has always been such a wonderful experience and also great service when working with their teeth. Recommeand for every parent who is looking for a good professional to trust in working with their children.
Thank you so much for taking the time to leave us a 5 star review! We are so happy to see you had a great experience with us!
Fantastic experience: We were in and out, even for a cavity filing! They did great with my daughter, and she felt no pain. We love our dentist and sunshine dentistry! We’ve been coming here for a couple of years.
Thank you so much for taking the time to leave us a 5 star review! We are so happy to see you had a great experience with us!
Fantastic experience: An excellent experience all around! This place is not only fast and efficient but also creates a warm and welcoming atmosphere. The staff is friendly, attentive, and genuinely cares about providing top-notch service. Whether you’re in a rush or simply looking for a hassle-free visit, they go above and beyond to make sure your needs are met quickly and with a smile. Highly recommend this spot for its combination of speed, quality, and an overall pleasant vibe.
Thank you so much for taking the time to leave us a 5 star review! We are so happy to see you had a great experience with us!
Fantastic experience: After my child’s dentist of 15 years retired I was scared not thinking I could find another dentist like him but I was wrong. I have been coming to sunshine pediatrics for 2 years, the staff is so kind front and back. Dr. Handa is amazing and kind.
Thank you so much for taking the time to leave us a 5 star review! We are so happy to see you had a great experience with us!
Positive experience: Staff, techs, and providers were very nice. Only downfall for today’s visit was the length of time we had to wait to be seen which we have never been experienced before. Equally addressing and speaking to both parents of patients would also be beneficial.
Thank you so much for taking the time to leave us a 5 star review! We are so happy to see you had a great experience with us!
Fantastic experience: I absolutely love this dentist office . My daughter is 2 years old and they are fantastic with her especially her being scared lol the front desk ladies are so helpful and friendly along with everyone else ❤️ thank you guys !
Thank you so much for taking the time to leave us a 5 star review! We are so happy to see you had a great experience with us!
Negative experience: I unfortunately can’t recommend this orthodontist, especially if you’re a military family. We paid in full for my son’s phase one braces, warning them from the beginning we had less than 18 months before we moved. During the expansion they sent us home numerous times to keep expanding, for months. When they finally decided to replace it with a new expander, the current one had already been completely maxed out, and who knows for how long. They put in a new expander that we went in numerous times for because it fit incorrectly and was causing him pain. If your child has issues, the orthodontist only works a few days a week and can not help in urgent matters. We finally got on the calendar for braces and when I had to reschedule his appointment their soonest availability was TWO MONTHS out. Which would give my child only 4 months in the braces, unlikely to accomplish what it needs to (or what we paid for). They had no other solution for us. The people are nice, but the lack of availability and other issues has made this an extremely difficult experience. Would recommend looking elsewhere.
Fantastic experience: We have been coming to this dentist for 4 years and we LOVE this practice. They are always thorough and polite. The office is always clean & it’s a welcoming decor. I would totally recommend
Thank you so much for taking the time to leave us a 5 star review! We are so happy to see you had a great experience with us!
Fantastic experience: The procedure was handled professionally and with care. Our son didn't experience any discomfort or have any pain after. The process was done in a timely manner and the staff took care of Oliver as I would have hoped they would.
Thank you so much for taking the time to leave us a 5 star review! We are so happy to see you had a great experience with us!
Fantastic experience: I love it here!! My favorite thing is how friendly the entire staff is from the front receptionist to the doctors in the back everyone is always so helpful and welcoming. Secondly, I love how the wait time is little to none they get you in and out with care. Lastly, as a parent with kids of special needs they are so patiently with them they don’t give up or get frustrated and they treat them like they know them personally… I highly recommend them i genuinely love it here
Thank you so much for taking the time to leave us a 5 star review! We are so happy to see you had a great experience with us!
Fantastic experience: Our daughter is special needs and uses a walker. The staff is beyond amazing with her. They treat her with such care and even let us park in a “non spot” up front when I told them no parking left up front so she could walk in closer to the front door. Love them! She loves the slide in the lobby and that they always have fun movies playing and the prize machine when she walks out. Highly recommended!!!
Thanks for the stellar review, Mary! We are so happy that you've made Sunshine Pediatric Dentistry your family's dental home. We're always working hard to create an environment and provide care that will keep wonderful people coming back!
Fantastic experience: I was nervous about my son getting teeth pulled. They did such a great job and kept him comfortable. I like that they went into detail about steps he needs to getting braces. They are very detailed in what they do.
Thank you so much for taking the time to leave us a 5 star review! We are so happy to see you had a great experience with us!
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