Killian Road Dental Care
Information about Killian Road Dental Care
29203, Columbia
Opening hours
- sunday: (closed)
- monday: 8h-17h
- tuesday: 8h-17h
- wednesday: 8h-17h
- thursday: 8h-15h
- friday: (closed)
- saturday: (closed)
Killian Road Dental Care offers comprehensive dental care to patients of all ages in Columbia, SC. Our doctors are known for their gentle and caring demeanor, and are passionate about providing high quality dental care. Combining advanced technology and years of dentistry experience, we are here to help patients achieve optimal oral health in a welcoming, comfortable environment.
Our comment from Best Dentists Club about Killian Road Dental Care:
Killian Road Dental Care is renowned for providing a comfortable and pleasant dental experience. Patients consistently highlight the friendly and professional staff who go above and beyond to ensure that each visit is as smooth as possible. Many reviews commend the gentle approach taken by the hygienists and dentists alike, making even the most nervous patients feel at ease. The facility boasts a welcoming atmosphere with a beautifully designed interior that adds to the overall experience.
Highlights from patient feedback include:
- The staff's ability to explain procedures thoroughly, ensuring patients feel informed and relaxed.
- The quick response to dental emergencies, demonstrating their dedication to patient care.
- A strong team dynamic that reflects in their treatment, leaving patients feeling valued and understood.
- The cleanliness and organization of the office, contributing to a positive first impression.
Overall, Killian Road Dental Care stands out as a top choice for dental services, blending excellent patient care with a compassionate environment. Many clients express their intent to continue their dental journey here, proving that this practice is not only a place for treatment but also a supportive community.
Killian Road Dental Care: Reviews
Fantastic experience: I had some anxiety about going to the dentist, but they made me feel very comfortable. They were gentle, explained everything well, and made sure I was okay during each procedure. Highly recommend!!
Thanks for reviewing our office!
Fantastic experience: Rachel, Nikki & Dr. Henley were EXCEPTIONAL! I truly appreciate the time and care that they provided for me. Everyone was very understanding and patient. This was the best dentist appointment I’ve had in years. Thanks for all you did for me.
We love seeing these reviews! Thank you!
Fantastic experience: The staff was extremely friendly and my services were very thorough!
This feedback means the world to us. Thank you!
Fantastic experience: The staff is very friendly and professional. The facility is really nice, welcoming and beautifully designed. Even if you don’t like going to the dentist you will most certainly enjoy the experience.
Thanks, we appreciate it so much!
Fantastic experience: I was very satisfied with my experience at my doctor's visit today. Appt was on time.Discussion about my physical health was explained thoroughly. I was treated respectfully. I wouldn't change dr Williams Been with her for a very long time.
We love providing our patients with exceptional dental care and supportive, positive experiences. Thank you for reviewing us!
Fantastic experience: Gen, Dr Henley and Kendall was so helpful definitely recommend
Thank you very much!
Fantastic experience: From the time I walked in to the time I left Gen was warm kind and helpful. She scheduled an appointment for me with Nicki who was professional, knowledgeable, and kind. She answered all of my questions and took great care of my teeth. Dr. Henley was the cherry on top making my overall experience very pleasant and welcoming. I highly recommend this office if you want to feel like you are with people who really care.
Thanks so much for your positive feedback!
Fantastic experience: I had a minor dental emergency and they got me in right away. Both dentist and staff were kind and professional. I chose Killian Road Dental Care due to the proximity to my house, but I will return because of their great service!
Thank you for reviewing us! We love providing our patients with exceptional dental care and supportive, positive experiences. We truly appreciate it!
Fantastic experience: The staff was very courteous, friendly, and professional.The dental hygienist worked quickly, but not rushed. The doctor and hygienist explained every procedure thoroughly and answered all my questions. My experience was a great one.
Thanks a bunch! We hope you have a great rest of your day.
Fantastic experience: Very polite and informative. They took great care of me
Thanks! Have a wonderful day!
Fantastic experience: My visit at this office was one of the best dental experiences I've had. My hygienist was very gentle and showed great care when cleaning my teeth. Dr. Henley was extremely pleasant and professional. Every time I visit this office, they are nothing but hospitable and I always feel at ease!
Thank you so much! Our team loves seeing these reviews!
Fantastic experience: I am so pleased with Killian Road Dental Care. The whole staff is kind and always willing to help of I need anything. My kids always say the dental assistants that they had are gentle on their teeth.
Thank you for reviewing our office!
Fantastic experience: My quarterly scheduled cleaning wuth Niki was gentle and pain-free. The staff are polite and friendly. Thank you for your service.
Fantastic experience: Mrs. Nikki did a phenomenal job with my appointment. Made sure I was comfortable and walked me through every step of the process of my dental procedure. Awesome sauce! Great Job team!
Thank you so much! Our team loves seeing these reviews!
Fantastic experience: I really love the team at Killian dental. These young ladies are very helpful and very understanding to you needs. I love it .
We love providing our patients with exceptional dental care and supportive, positive experiences. Thank you for reviewing us!
Fantastic experience: I love Killian Road Dental Care but I hate that there's been so many changes in staff especially the doctors. I was pleased to find out yesterday that Dr. Henley, the primary doctor, would be around permanently. Needless to say, I've scheduled my next two appointments with Killian Road Dental rather than going elsewhere
Thanks a bunch! We hope you have a great rest of your day.
Fantastic experience: Great team with a great environment. Glad that I found a good team the first time since I moved to Columbia. Seeing a 3D scan of my teeth was great start to getting me a great smile. Looking forward to coming back.
Our patients mean the world to us. Thank you so much!
Fantastic experience: Great place for dental care, very professional staff, friendly and get the job done the right way, I am very happy with their services. Thank you Killian Dental Care.
Thanks! Have a wonderful day!
Fantastic experience: The staff was excellent and friendly!! Got me in right away the cleaning was smooth and fast. They were very informative about my teeth and gums.
Thanks! We love our patients!
Fantastic experience: Professional, and courteous practice. My dental hygienist Heather did an exceptional job. I was greeted from the time I entered the door and handled with care until the time I left. The doctor came in, greeted me and checked everything out. I would recommend Killian Road Dental Care to anyone who needs a quality dentist
Thank you for your review, James! This feedback means so much to
us. Have a wonderful day!
Fantastic experience: Last March I came for my first visit and was blown away about how accommodating everyone was. Had my second visit yesterday and I truly just appreciate how kind and patient the staff is.
Thanks, we appreciate it so much!
Fantastic experience: I just moved to the area and was looking for a new dentist who would continue the care I received with my former dentist. The office was the only one in the area willing to see me, before November, to conduct my six month cleaning regimen. When I arrived the office was clean and welcoming. The staff was very professional, knowledgeable, and thorough. I think I found my new dentist!
We really appreciate you taking the time to leave this review. Thank you!
Fantastic experience: Staff was very friendly. The hygienist told step by step before she started, the Dr. came in afterwards and also explained my treatment plan with visuals. The Dr. understood that I was on the clock and allowed me to check in with my job and even offered to allow me to connect to WiFi. The front desk was extremely friendly and encouraging. I was offered a next day appointment due to a recent cancellation and was able to start my treatment plan right away. Had I known how nice this staff and office was, I would’ve made my appointment when I first moved to Columbia.
We really appreciate you taking the time to leave this review. Thank you!
Fantastic experience: The staff is super professional and the dentist is professional and thorough!
Thank you very much!
Negative experience: The wait time was extremely long. Even once I was checked into the back by the nurse I still had to wait almost an hour before the doctor even seen me. The associates at the front desk and the nurses who assisted me didn’t seem very knowledgeable about anything. More training maybe needs to be enforced. Sorry to leave this type of review but I’ve never had such an experience like this at any dentist office I’ve been to especially as a new patient. Best regards for any new patients, I hope it’s not like the experience I had for anyone else.
We are sorry to hear about these concerns. We would love the opportunity to discuss the details of this review further. Please call us at 803-814-0102, and we’d be happy to speak with you. Thank you.
Fantastic experience: I felt comfortable the first time I visited their office. The staff is warm and welcoming. They take time to thoroughly explain each step of your treatment process.
Thank you for reviewing our office. We always strive to provide our patients with amazing care, so all feedback is extremely valuable to us.
Fantastic experience: Care for patients is excepional, very friendly staff. Always answer questions.
Thank you for reviewing our office. We always strive to provide our patients with amazing care, so all feedback is extremely valuable to us.
Fantastic experience: I've been going here since I moved here 8 years ago. I've always felt like everyone who works here is very knowledgeable and they do a great job of explaining things as they go. I also appreciate how they always call and text before my appointment to help me remember.
Thank you!
Fantastic experience: Service is excellent always. I am well pleased. I love my visit
Thanks a bunch! We hope you have a great rest of your day.
Fantastic experience: My appointment was a cleaning appointment. Everyone was great to work with and they even gave me a retirement card as I retired effective 8/2. I highly recommend this dentist office to anyone looking for a great dentist, hygienist, and office staff.
Thanks! Have a wonderful day!
Fantastic experience: Staff & Dr. Henley were professional & very thorough. I was able to understand the diagnosis & cost of services. I look forward to going back
This feedback means the world to us. Thank you!
Fantastic experience: This dentist office is very beautiful and the staff welcoming. Everyone was friendly and professional. I would highly recommend this establishment.
Thank you for your review.
Fantastic experience: I had an excellent experience getting my teeth cleaned. My hygienist was both thorough and friendly throughout the appointment. I highly recommend Killian Road Dental Care to anyone in need of a dentist.
Thank you for taking the time to review us.
Fantastic experience: They are always so nice. It’s always clean and my hygienist is the best
Thank you so much for the positive review. We're happy that you're happy! Have a great day!
Fantastic experience: I really like this dental office. You aren't waiting long after you get there. The office is nicely decorated and comfortable. The staff is very professional and caring. I had to have periodontal treatment. The price was good and treatment was effective in treating my gum disease. I will make this my primary Dental clinic
Thank you very much!
Fantastic experience: Staff was very helpful and professional They really care about your well-being
Our patients mean the world to us. Thank you so much!
Positive experience: Everyone very friendly and apologetic. Unfortunately, extremely long wait time once in the chair - lots of patients waiting
Negative experience: I can’t speak for the entire office, but our experience was quite disappointing and left us wondering how this place has received such glowing reviews. Most notably, our interaction with the hygienist, Nikki, was particularly unpleasant. She showed little to no bedside manner—not even a basic greeting or effort to make the patient feel comfortable. At one point, she used a dismissive hand gesture (beckoning with her finger) to call the patient over, which felt demeaning and unprofessional in a clinical environment. If you do choose to visit this office, I would strongly recommend requesting a different hygienist for your cleaning. Based on our experience, we will not be returning and would not recommend this practice.
Thank you for reviewing our office. We are always open to opportunities for improvement, so all feedback is extremely meaningful to us.
Negative experience: I have had the worst experience since Dr T left this place, every time I come I have to wait 45 mins to an hour to be seen by the dentist, then they wait you sign something that they have told you what they will charge to have tge work done by you insurance before you have had anything done. I ask them to gave me 5 mins to call my insurance companyvto see how much they would cover for a tooth to be extracted so I would know how much I would have to pay out my pocket. Remind you I have already been there for a hour waiting on them, the tech told me they was not going to be able to do anything including my schedule teeth cleaning do to time restraint. I was so out done with those folks until i just walked out. I am now looking for a different dentist to go to, where i will feel more appreciated as a patient.
Fantastic experience: This was my first visit. The staff and Dentist were very friendly and took time to explain everything. Would definitely recommend.
We really appreciate you taking the time to leave this review. Thank you!
Positive experience: I had the pleasure of visiting this establishment on 06/10/25. The reason for my visit, though, was not so pleasant. My tooth’s (back molar) outer enamel weakened and broke leaving an opening exposing my dentin. It caused no pain, but having an opening in my tooth was scary to me. I was overly cautious and ate on the opposite side of my mouth, ha! After finding in-network dentists and reading reviews, I decided to make an appointment at this location. I used the online tool and received confirmation via text. I completed all new patient paperwork online. Upon arrival, I was greeted warmly. Everyone that I encountered was kind and welcoming. I was extremely nervous so this was appreciated. I was serviced by Dr. Kennedy O’Brien. She did everything possible to make me as comfortable as possible and took her time to explain options to me. We landed on completing a Filling during that visit and made a future appointment for a Crown service. While I learned the filling is intended to last quite some time, I made an appointment for the Crown service three weeks later due to other commitments. I appreciate all the patience she exhibited and the education shared regarding options. In the interim, I continued to practice caution by eating on the opposite side of my mouth (to make me feel comfortable of not making anything worse - ha!) and brush/flossed as normal. However, I noticed changes in the Filling over the week, but assumed it was normal…? Unfortunately, my Filling fell out a week and a half later (this past Saturday night). I must have swallowed it as I noticed it was gone after eating bread and rolling my tongue over my tooth. :( That’s my experience in a nutshell! Very professional and patient-centered environment. I will determine next steps (if I will call the office regarding my Filling or wait until my upcoming appointment).
Fantastic experience: The staff at Killian Road Dental Care are always kind , professional and knowledgeable. Every visit is always great. I recommend this dental office to everyone.
Thanks a bunch! We hope you have a great rest of your day.
Fantastic experience: Just went for my semi-annual dental check-up and it was a very pleasant experience. The staff from Nikki, the hygienist, Precious, the tooth polisher, and Breanna, the dentist, were all great...wonderful bedside manner. I could have fell asleep while they all worked on me! I have to commend all of them for a wonderful experience!
Thank you for reviewing us! We love providing our patients with exceptional dental care and supportive, positive experiences. We truly appreciate it!
Fantastic experience: Everyone is so sweet. I always get nervous before going to the dentist and they make me feel better even when I’m running my mouth off.
Thanks so much!
Negative experience: Ive had nothing but good experiences with this establishment but this time i had to take time out of my day to facilitate the correction of a bill between the office staff and my insurance. I was sent a statement with a dollar amount. This statement did not identify the dates of service or service provided. Office staff states they have been attempting to contact my insurance and insurance states they have been attempting to contact the office staff. Insurance states the submission of claim had insufficient information to process a payment. In any case, i had to take time out of my work day in an attempt to correct this issue. Ive tried calling back the dental office and no answer. Earlier in the day i called and asked for an office manager and there was none on duty. The associate took my information and ensured i would receive a call back, but no call back in the last 4 hours. Office staff is disappointing. Hard to believe nobody on duty to assist me in such a simple matter. Called this office 3 times today.
Thank you for reviewing our office. We are always open to opportunities for improvement, so all feedback is extremely meaningful to us.
Positive experience: The professionalism of an all- female group was not missed. I appreciated the cleanliness of the office, the pride the staff took in their individual jobs, and the greeting and checkout service rendered. A new experience for me in some ways and eager to get my scheduled restoration under way.
Thanks so much!
Fantastic experience: My visit to Killian Road Dental Care was amazing. I had a dental emergency and they were able to see me the very next morning. The staff were amazing and very helpful. Would recommend.
Our patients mean the world to us. Thank you so much!
Fantastic experience: I visit today for a consultation. Dr. Bree Henley was attentive to my concerns and needs! I’m so excited to have my bridge work done by her. The office staff are so profession, office clean and beautiful.
Our patients mean the world to us. Thank you so much!
Fantastic experience: I’ve been a patient here for several years, recently started seeing Dr. O’Brien when the previous Dr left and she is awesome and so is her dental assistant! The front staff is always very friendly and helpful! Never a problem getting an appt and availability is usually good!
We love seeing these reviews! Thank you!
Fantastic experience: It was my first visit and I found them to be very friendly and very accommodating to my needs.
Thank you! Have a great day!
Negative experience: I wasn’t impressed and highly disappointed on my very first visit. I’m unsure if I will return for further care. And I plan on canceling my Son’s upcoming appointment. My decision is based on my current Insurance policy and plan of care. I pay good money every two weeks for the best dental plan. But we all know how it works. I’m supposed to get Annual Preventative care (at least once or twice a year) which includes Cleaning for free based on insurance. Then anything else falls under the plan and what they will pay for and what I’m responsible for paying for. Now I received x-rays, etc. But NO cleaning. Because their recommendations and treatment plan will be in works. Which means I just missed out on my First free cleaning through insurance. I wasn’t asked what I wanted, I was told what was best for me. I don’t totally disagree with the treatment plan. But Thank You for counting my pockets. So where I could have got my first cleaning free under insurance. I’m waiting on the total cost of deep cleaning, etc. So before I make same mistake on my son. I will find a Dental office that will give at least his first cleaning based off how my insurance works, with recommendations for any other care to follow. Because now I have to wait or come out of pocket for my care. So I wasn’t impressed and Highly disappointed.
Thank you for sharing your feedback with us. Professional excellence is important to us, which means our patients’ needs are always our first priority. If you would like to discuss the details of this further, please do not hesitate to call us directly at 803-814-0102.
Fantastic experience: I had a pleasant experience with everyone. They explained every step taken in completing the process of my crown procedure.
Thank you for reviewing us! We love providing our patients with exceptional dental care and supportive, positive experiences. We truly appreciate it!
Fantastic experience: Everyone at Killian Road Dental is incredibly friendly, knowledgeable and professional, and Dr. Henley is not only bright and skilled, but she’s also a lot of fun to talk with!!
Thanks! We appreciate your kind words!
Fantastic experience: 1st time here. Great staff. BJ made the unpleasant task of getting a cleaning bearable with her calming and reassuring voice. Great second visit. April did a fantastic job. The staff is always welcoming and professional. Update: Feb. 2025 -Just wanted to thank dental hygienist Shambreka for another great visit. She does an outstanding job every time!
Thank you for reviewing our office!
Negative experience: I made an appointment here 6 months in advance as it can be very challenging for me to find work coverage. I received multiple reminder texts about my appointment and showed up 20 minutes early but they did not see me on the schedule. When I offered to show them my appointment reminder texts, they found a note in their system confirming that I had an appointment and was there at the correct time, but they had neglected to put me on their schedule officially. They refused to work me in at my scheduled appointment time, despite having come early and scheduling half a year in advance. I was forced to decline the alternative time they offered me because, as I said, it's very challenging for me to arrange work coverage and I would not have someone available for the additional hours they wanted me to wait. I expect a business to be more accommodating when an error is theirs and I will not be rescheduling with them.
Thank you for sharing your feedback with us. Professional excellence is important to us, which means our patients’ needs are always our first priority. If you would like to discuss the details of this further, please do not hesitate to call us directly at 803-814-0102.
Negative experience: It did not have a good experience after getting a root canal . I had two crowns place. They had to be removed twice because they did not fit, they were wrong. I'm still having issues with them. I would not recommend my friends to this practice. I was patient with them to make everything right, but I'm still having problems!!
We are sorry to hear about these concerns. We would love the opportunity to discuss the details of this review further. Please call us at 803-814-0102, and we’d be happy to speak with you. Thank you.
Fantastic experience: Omg where do I start! My visit was full of amazing energy! It all started with front desk staff! Front desk was amazing and check out staff was awesome and very helpful! I would love to give a special shout out to Heather, she’s very patient and kind, very gentle when she was cleaning my teeth and funny. Also, she made me laugh the entire time I was there and we were even vibing to some music while she was cleaning my teeth. My entire experience from beginning to end was such an amazing experience. I’m glad I chose them and you should too!
Thank you very much!
Fantastic experience: It all started at the front desk! I encountered two really gorgeous young ladies that first greeted me...and made me feel all warm and welcomed (I don't remember their names but you'll know when you see them)...didnt have to wait long...paperwork was easy and straight to the point...then...there's Heather!!! She was soooo AMAZING!!! I've never felt so comfortable with someone cleaning my teeth! Like, I kinda fell asleep I was so relaxed! She didn't hurt my gums with the sharp "pokey" thingy or choke me with the "spit sucky" thingy...her hands are super magical!!! I also enjoyed all the cool gadgets she used...like the 3D model of my teeth on the screen (zombie-like but really cool)...or when she turned off the lights and used the UV light thingy to look for whatever she was looking for on my teeth (thought she was gonna burn my lips but she didn't)!! Or, when she used that gauge thingy to check for gum disease (she patiently explained what she was doing and the importance of doing it)...ooooo and I loved when she let me choose my flavors (I chose strawberry and raspberry which were really delicious... even though I wasn't suppose to eat it but I did a little... oops)...so, very long story short...I enjoyed my new patient experience here!! Will be back soon!!
Thank you very much!
Fantastic experience: It only been my second time there and I like what I see and the atmosphere is so pleasant and the staff is very well trained and professional and courteous, it’s nice to be wanted and that the way I feel.
Thank you very much!
Fantastic experience: Heather did an excellent job cleaning my teeth. She was very gentle and professional.
Our patients mean the world to us. Thank you so much!
Negative experience: Typically I have nothing but good things to say about this practice but as of late the customer service has definitely slipped! I have a billing issue I left a message Twice have not gotten a call back and calling the office does not work
We are sorry to hear about these concerns. We would love the opportunity to discuss the details of this review further. Please call us at 803-814-0102, and we’d be happy to speak with you. Thank you.
Fantastic experience: EVERYONE WAS SO NICE AND KIND. MY DENTIST KENNEDY LISTENED TO MAKE PROBLEMS WITH MY DENTURES. SHE SOLVED THE ISSUES AND THEY FIT SO MUCH BETTER.
Thanks so much!
Fantastic experience: Staff is always friendly and professional. My visits are always quick and easy. From the reception staff to the hygienists and dentists, everyone is knowledgeable and willing to help and ensure you have everything you need.
Thank you so much! Our team loves seeing these reviews!
Fantastic experience: I was very pleased with the service from beginning to end. They even scheduled me the same day to start the dental treatment that I need. Very professional staff and very knowledgeable. Will be going back very soon to get step two started.
We’re very grateful for positive feedback like this. Thank you for reviewing us!
Fantastic experience: This is my first time here. And everyone was very nice. They gave me all the information I would need in a plan that Could be doable. But for my first time, it was very good.
Thank you!
Negative experience: I arrived early for my appointment just to be told that it was canceled. They said that they text me for confirmation. I told them my appointment was set up when I was here the last time and that I don't always view my text. They replied, "we called you." I looked through my old calls and voice mail, didn't happened. Enough is enough. I'm now at another Dentistry. My wife had the same problem. It's so sad that they don't care about their customers. I would have been willing to pay a fee if I did show up. I waisted time and money. Terrible customers service.
Thank you for reviewing our office. We appreciate your feedback, and we are happy to discuss the details of this review with you directly. Please call our office at 803-814-0102. Thank you.
Fantastic experience: I had the most amazing experience today getting my teeth cleaned. CORLISS was absolutely the best—she was patient, understanding and full of great tips on what to do (and not do). She was incredibly knowledgeable and genuinely caring throughout the whole process. I’ll definitely be going back to see Corliss in six months! Thank you for an amazing service! C.C
Thank you! We really appreciate the feedback.
Fantastic experience: As a new patient to Killian Road Dental, I walked in, and immediately felt like I made the right decision. Everyone was so friendly and pleasant. I would recommend this practice to my family and friends.
Thank you for reviewing our office!
Fantastic experience: Just had a wonderful cleaning appointment with Ms. Nikki! She was super kind and welcoming and thoroughly answered all of my questions with care. Thank you so much Ms. Nikki for a wonderful experience and for getting my teeth looking their best!
Thank you for reviewing us! We love providing our patients with exceptional dental care and supportive, positive experiences. We truly appreciate it!
Fantastic experience: My husband received excellent care from Dr. Henley and her incredible staff. They were very patient and professional. He hadn't seen a dentist in years and felt at ease with Dr. Henley, and her staff.
This feedback is so valuable to us. We really appreciate it. Have a great day!
Negative experience: It was a great experience when I first tated comming here but not anymore. It's an unorganized mess now. A dentist at this location put my crown on and in 2 months it just fell off! They ask if I can come in at 11 as if they had an opening which they didn't. After I was there for 50 minutes and asking why it was taking so long the response was I was a work in. I had already been hit with one bad experience after another with them so I didn't want to wait an unspecified amount of time. Give me an actual appointment. They completely mishandled me getting my crown initially and I had to call to find out what was going on. They have scheduled an appointment for me in the past without talking to me first and they have not scheduled a cleaning that I was told was going to be scheduled. The list actually keeps going. I don't know what happened but all my experiences with them in 2024 have not been good. Update: I was lied to and did not get an appointment scheduled. Please do not go to these people. I spent thousands here for terrible service and work that wasn't done properly. I know have to take other actions because they will not correct the issue. The nasty front desk person that didn't schedule the appointment called me ugly!
Thank you for providing this feedback to us. Our team would love the opportunity to resolve this issue with you offline in a timely, professional manner. Please call our office directly at 803-814-0102, and we’d be happy to discuss the details of this review. Thank you for your time.
Negative experience: Today I called for an emergency visit because I broke a tooth. Basically, to find out what can be done. I waited in the back for an hour but found out my employer changed insurance carriers for dental. We were still not loaded. I offered to pay for it with my FSA card but I don’t think the lady verifying insurance understood. I then waited up front another 30 minutes, no communication made to the back while they thought I left after telling them I would wait upfront in hopes of still being seen. I wasted Sick Leave and time today to not be seen.
Thank you for reviewing our office. We appreciate your feedback, and we are happy to discuss the details of this review with you directly. Please call our office at 803-814-0102. Thank you.
Fantastic experience: Very friendly staff and providing outstanding work. I bring myself and my daughter here for all our dental needs.
Thanks a bunch! We hope you have a great rest of your day.
Fantastic experience: Staff were very friendly and welcoming. My crown came off (a different dentist put it on originally), and the dentist took her time to get it back on to fit and feel better than it did before it came off. Definitely recommend this office for your dental needs.
Thank you for reviewing our office. We always strive to provide our patients with amazing care, so all feedback is extremely valuable to us.
Fantastic experience: Yesterday on 12/10 I called needing an emergency appointment. They were able to squeeze me in very quickly. I went in with a lot of anxiety, and left with my questions answered and a smile on my face. All of the girls at the front desk were the cherry on top to my visit. I can’t wait to be back!
Thanks, we appreciate it so much!
Fantastic experience: Killian Road Dental Care has a relaxed and compassionate vibe. Dr. Henley and the entire staff seem to care about each other and their patients. I highly recommend them, especially for those who are nervous about everything dental.
Thank you very much. High-quality patient care is incredibly important to us, so this review means a lot to our team.
Fantastic experience: Visit on 10/31/2024. Just great services, professionalism, respect, and transparency explaining the services and the insurance benefits. Dr. Henley is excellent. The staff are the best; they really make easy the whole process.
Our patients mean the world to us. Thank you so much!
Positive experience: I fine the hygienists totally competent and friendly and it is a great dental office. The entire staff is welcoming and service oriented!
Thank you very much. High-quality patient care is incredibly important to us, so this review means a lot to our team.
Fantastic experience: This place is amazing!!! I was a few mins late due to location mix up and the staff was still extremely amazing and helpful!!! I expressed that i was looking for a new dental home and i do believe i found it!!!!
Thank you for reviewing our office!
Fantastic experience: The staff and service were amazing first time I ever enjoyed and look forward to going to the dentist!
Our patients mean the world to us. Thank you so much!
Fantastic experience: My experience at this office is always pleasant. Heather is awesome. I give her 5000 stars . My teeth feel great. I'll see her in six months, if not before. Ms. Green
Fantastic experience: One of the best dental offices I have ever been to. The reception associates are extremely attentive and courteous. They appear to have full knowledge of each client's needs and what their visit will encompass. The dental assistant is also efficient and knowledgeable in her expertise during the visit and gentle with any procedures. Everything is done with minimal discomfort. Looking forward to next appointment.
Thanks so much!
Fantastic experience: My experience was great. The doctors and technicians were polite, knowledgeable, and were able to address all my concerns. My procedure went smoothly. The staff, in all departments, were efficient and professional.
Thank you very much!
Fantastic experience: The team at Killian Dental Care is absolutely amazing. The level of comfort and care I received has been exceptional. Thank you to Anne, Yanna, Gen, and Heather. You guys rock!
We love seeing these reviews! Thank you!
Fantastic experience: The office was so clean and decorated really nice. The staff so nice and professional. My hygienist took her time and did everything so well. I was impressed from beginning to end.
This feedback is so valuable to us. We really appreciate it. Have a great day!
Fantastic experience: I love love Killian Road Dental Care! The entire team is great and exhibit exceptional customer service in their respective roles. Today, I had the pleasure of being treated by Nikki! She made me so comfortable and took exceptional care of me from the beginning to the end. She walked me through the process step by step and was great with providing details for at home after care. Nikki is Awesome!
Thanks a bunch! We hope you have a great rest of your day.
Fantastic experience: I had 3 teeth pulled plus she had to put stitches in on BOTH SIDE'S, THEY WAS WONDERF THEY KEPT ASKING IF I WAS OK I recommend. This place all my family ND friends i have never felt comfortable at a dentist
Thanks! We love our patients!
Negative experience: I had the worst experience at Killian Road Dental Care. I arrived for my appointment and an older lady named Kasey or Katina ,the Hygenist came to greet and get my cleaning started. At the beginning of the process, I knew that this encounter was going to go left. She had a horrible attitude, and she was extremely confrontational. Eventually, the back and forth between us escalated and I asked for another hygienist. The office manager came out whom was very nice and explained that this lady was a temp that was brought in for the day and they offered to change my appointment to another day and time because they were full. I won’t be going back to this dentist office. I work over an hour away, and had this appointment scheduled for weeks. Only to get there and receive sub par treatment. So requiring me to take off work again to accommodate a poorly mannered employee is not a good use of my time.
We appreciate your honest feedback, LaQuita. Thank you for your time. We’ll be sure to take the details of your review back to our team.
Negative experience: Although the ladies were nice the organization is horrible. I made an appointment on line showed up and they told me the online is inaccurate then proceeded to schedule me 3 months out. While i was on my way to the appointment they called less than an hour to reschedule my cracked tooth for another 2 to 3 months out someone called out and they cannot do anything about it I had to get upset for them to reschedule a week later. When at the appointment i sat from 10:40 until 1 before going to the back then an additional hour and half to get a tooth pulled. Its like we doing pop up dental offices but the service sucks
We appreciate your honest feedback, Alice. Thank you for your time. We’ll be sure to take the details of your review back to our team.
Fantastic experience: I really enjoyed my experience at Killian Dental care. I was talked through everything that was done. Really nice environment. Everyone was really nice as well.
Thank you! Have a great day!
Fantastic experience: First time patient with a 7yo. The dentist and hygienist were amazing! They had so much patience and went above and beyond for her! I truly appreciated how much they went out of there way to make sure she knew exactly what they were doing! Best experience! I was so impressed by how much they truly cared I switched over too!!
Thanks, we appreciate it so much!
Negative experience: Can’t tell you how disappointed I was with these people. The periodontist they referred me too sent me back to them for 2 cleanings. The first cleaning was scheduled and not only did they not clean. But they charged me $300 for X-rays I didn’t need and told me because I smoke and drink coffee that I had some stains. Well that’s what the appointment was made for. I lost money and time at work for absolutely nothing. Then they send me a text saying they scheduled me for another cleaning in 7 months.
Our patients mean the world to us. Thank you so much!
Fantastic experience: My visit at Killian Road Dental was great! I had the best service.Everyone treated you good professionalism.You don’t always get that anymore.Keep up the great job !Looking forward to my next visit.
Thank you so much for the positive review. We're happy that you're happy! Have a great day!
Negative experience: The front office staff definitely needs to work on developing their professional skills. The staff discussed a patient delinquent bill loud enough to be overheard in the lobby. The receptionist slammed down her headset and ran away from her desk yelling after failing to communicate on the phone with a patient. My invoice arrived to my house billed to someone that’s not even on my insurance policy.
Hello, thank you for reviewing our office. We appreciate your feedback, and we are happy to discuss the details of this review with you directly. Please call our office at 803-814-0102. Thank you
Negative experience: All I can say they LIE. Here's the back story. They charged me for a free consultation. I asked multiple times was it free. Not one, not twice but three ppl said yes. I had fed them all the information from an otho and another dental clinic. I'm not going to blast the doc name because she was sweet. But unfortunately I fed them everything and turned around and and they fed it back to me, but "try" to put it into there on words. They didn't check nothing in my mouth. All we had was a conversation. Now how in the hell I get billed for having a conversation and the consultation was supposed to be "free". Call today the lady Judy, Jennifer whatever she was so rude and nasty after I explained to her what happened. Then proceed to tell me she was there. I asked her was she there was we had the whole conversation. Her answer no. So she got so disrespectful and was like "mmmmk well I'm not going back and forth and hung up". I'm not nor my insurance is not paying for something that I was told it was free.
Hello, Chelsea. Unfortunately, online channels are not secure places to discuss protected health information. Please call us at 803-814-0102, and we’d be happy to speak with you. Thank you.
Fantastic experience: Thank you so much the service was amazing, the staff and my dentist was professional. They make you feel so special , so if anyone needs a good dentist try Killian Road Dental Care
We really appreciate you taking the time to leave this review. Thank you!
Fantastic experience: My experience with Killian Road Dental Care has been great. Beginning with scheduling my initial appointment to my second visit this past Tuesday. Everything and everyone has been very professional and thorough with the explanations and the procedures along with answering questions. I would highly recommend this facility for dental care. Thanks
Thanks so much!
Negative experience: Horrible experience. The ole bait and switch with their $99 special. Said they couldn’t do the deal after I asked if there would be an issue if I had other problems and they said no problem. Well they charged me $79 for exam and x rays which I wouldn’t have gotten done if I knew they were going to screw me. Beware of this place
We appreciate your honest feedback, James. Thank you for your time. We’ll be sure to take the details of your review back to our team.
Fantastic experience: Their office is spotless,the staff incredibly welcoming yet professional. and the treatment plan was thoroughly explained to me. I highly recommend them.
Thank you for your review! We hope you have a great day!
Fantastic experience: I love going to this establishment. The staff are super friendly, nice and respectful. They all make going to the dentist a pleasant experience.
This feedback is so valuable to us. We really appreciate it. Have a great day!
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