Independence Family Dental Care

Fantastic experience: They listen and make sure that YOU ARE comfortable and explain everything with great details.

Fantastic experience: My experience with Dr McClain and staff is always a good one . I actually look forward to my visits if you can believe that and refer everyone in need . Thanks Kate

Fantastic experience: I felt really good. Everyone was really professional. I was happy to receive someone qualified to get the job done.

Fantastic experience: Very polite and professional Was careful in there work explained everything they we’re doing Was happy with my first visit

Fantastic experience: It’s a great and friendly place. People are nice and comprehensible. They explain every procedure and are very professional.

Fantastic experience: Called in with severe toothache. Office called back and got us in within an hour. Took care of problem With grace and caring! They were a blessing with all they did! We feel they went above and beyond! Thanks!

Fantastic experience: I love this place for my dental care. Amber is the best and always educate me on my dental care.

Fantastic experience: Independence Family Dental was highly recommended to me by my wife who is already a patient of theirs. She was absolutely correct - everyone that I met with during my first visit was very professional, friendly, knowledgeable and extremely welcoming! Jessica is an awesome dental hygienist and Dr. McClain was as caring and knowledgeable as my wife told me that she would be. Micalah and Brenda were also very nice, professional and knowledgeable- I would highly recommend Independence Family Dental Care to anyone in need of great dental services!

Fantastic experience: The staff was very professional and knowledgeable I recommend 2 people to them already

Fantastic experience: I really love my dental hygienist. She's informative, caring and answers all my questions before Dr. Handley comes to do the final inspection of my mouth. Kudos to my dental hygienist. I rate her a 10 out of 10. P. Palmer

Fantastic experience: Everyone was super nice and explained everything so I could understand it

Fantastic experience: I highly recommend the techs and dentists! It’s been a good Invisalign experience, although slower than anticipated, but we are getting there! I will say I am disappointed with the receptionist. When I’m there for my 6 month dental cleanings/check ups and refuse a treatment, she is very condescending and disapproving. Since it’s my choice, it’s none of her business what I choose to have done. Also, my last Invisalign appointment was at 8am. I arrived 5 minutes before my appointment and had to stand outside the locked front door in the cold until she came to open it. No apology, nothing. Then, contrary to EVERY other appointment I’ve had for the Invisalign, she simply handed me the new trays with no explanation at all. When I asked if I was going to see a Tech, she just said no and didn’t even look up. Very rude. I was never informed of a procedure change and I should have been told. These are training issues and need to be addressed.

Fantastic experience: I love this family practice! They are awesome from the front staff, to the hygienist to the dentist. What a blessing to have found them.

Fantastic experience: Amber, my hygienist, does a phenomenal job. She is friendly and hard working. Dr. McClane is knowledgable and easy to talk to. They have created a great dental plan for me!

Fantastic experience: Everyone there is very kind, friendly and they make you feel important .I would recommend Independence Family Dental Care.

Negative experience: Dentist didn’t send preestimates to insurance agency prior to scheduling treatment to ensure the amount quotes was accurate

Fantastic experience: The whole staff is great from the front desk to the assistants and hygienist and dentist! Just awesome and I have recommended to friends too!

Negative experience: If youre looking for quality work, I would look elsewhere. I went in for a denture consultation and was talked into spending thousands of dollars out of pocket, past my insurance coverage, to have all of the teeth repaired and crowned instead of pulled like I wanted. The teeth that were "fixed" look and feel absolutely awful. One of my front teeth that was crowned looks like a chiclet. Its sheet white, perfectly square and half the size of any surrounding teeth. This crown put pressure on my other front teeth causing them to shift, in which one cracked. I went in for a secondary visit to have it looked at and to get fixed and nothing was fixed. Was told that the original dentist that crowned it would have to call me to schedule a time to come back and have it looked at, but never received a call back. Real convenient they received all of my money just fine, but cant call me back to make things right and fix their mistake. So now im out of the money I had saved and set aside to have my teeth fixed and feel worse about them now then I originally did. Im ashamed to smile and really disappointed with the work done at Independence Family Dental Care. The front desk staff were nice, so ill give 2 stars instead of one.

Fantastic experience: Everyone here is the absolute best honestly. Very professional and really nice. Also are very willing to work with you on payments.

Fantastic experience: You guys are amazing. Thank you to both Amber’s for taking care of me. I called with emergency tooth pain from an infection and they got me in the next day, and gave me options. They made sure I didn’t leave in pain, and helped figure out what was going on. They’re awesome!

Fantastic experience: I have been a patient for eight years and the staff are always friendly and professional.

Fantastic experience: Jessica made you feel welcome gave you pointers on how to keep your teeth nice and pretty. How to use mouth guard to help stop grinding teeth at night.

Fantastic experience: Loved the tech, Fast, thorough and friendly. Dr. McClain is wonderful. My husband and I have been going to Independence Family Dental for over 10 years.

Fantastic experience: Hygienist was very thorough. Dr. Kate is very understanding of insurance issues and people's budget. She is not pushy, just matter of fact and concerned for your health.

Fantastic experience: Absolutely awesome. Can not find more professional, kind people. Highly recommend

Fantastic experience: Awesome dentist and staff! They are very friendly and they always give your reminders for appointments so they’ll never leave you hanging. They know you by name and are super warm and welcoming every visit! They frequently have specials and deals that you can’t beat. I literally left thinking “I don’t think there is a better dentist than the one I have.”

Negative experience: I thought i had found a great dentist office. Nope. They are like other greedy people. I have excellent dental insurance but they would not take less than 200 00 a month payment for three months. Who has 200 dollars a month to pay on a bill outside of house or auto. Not this hard working woman. Greed pure greed. Even the hospital works with me for less than that and I owe them a deductible. Do not bother going to this dental office.

Fantastic experience: It's always a pleasant experience at Independence Family Dental. Everyone is friendly and professional. The dental hygienist that usually works on my teeth is Leslie, and she is the best!

Fantastic experience: Excellent customer service, everyone very friendly!

Fantastic experience: I love going there, the people treat you well and try to make sure your comfortable while taking care of you.

Fantastic experience: My hygienist was extremely thorough and kind. Dr Handley is always helpful and kind, great team from front desk all the way around! Need help with your insurance company, ask for Brenda, she sure went to bat for me, repeatedly, until she got my claim properly paid!

Fantastic experience: Everyone of the staff was so kind and explained everything very detailed thank you

Fantastic experience: Nice place, pleasant staff, easy experience.

Fantastic experience: Getting my teeth cleaned, and other dental work done has been a nice experience so far. I would recommend Family Dental. I have been coming here for the past few years, and have had no problems.

Fantastic experience: I always receive quality care here and appreciate the professionalism of the staff.

Fantastic experience: They are very friendly staff also very professional listens to your concerns and gives you the best outcome possible

Fantastic experience: My very first visit here was very nice, comfortable, all the staff made you feel like there wasn't going to be any type of traumatization at All. Thank you to each and everyone. Leslie W.

Fantastic experience: I went in for cleaning and expressed concerns over a certain crown. They were very gentle and careful with that crown.

Fantastic experience: Since probably our second visit, this office recognizes and welcomes us as if they have been seeing us for a lifetime. The ladies at the desk are absolutely amazing. Every visit in the chair for both my son and I have never been pressured or uncomfortable. We are always well taken care of by both the Dr and her hygienist. 10/10

Fantastic experience: I was so nervous going in but the staff was super helpful they were friendly they explain everything without me asking . They made me feel so comfortable. Everyone that help me was super nice. I hope I’m pronouncing her name right I think it was Alex she went above and beyond she did an excellent job. I thank everyone there.

Fantastic experience: Great atmosphere. Treated like a family member. Kind, respectful and compassionate towards clients. Overall wonderful dental experience.

Fantastic experience: Amazing experience! I hadn’t been to the dentist in a while, so I was over due for a cleaning. From start to finish, the customer service was remarkable. They explained everything that was being done thoroughly and were very hospititable. I would definitely recommend if you are looking for a dentist office with employees who act like family and will treat you the same!

Fantastic experience: Independence Family Dental is awesome. I have been getting my teeth cleaned at this location for about 2 years now, & every-time I go in the staff is extremely nice, non judgmental and very flexible. Going to the dentist can be really scary and humiliating for some. I hate to admit this but in the past it has been hard to show up consistently to my appointments at other Dental Facilities. During my first appointment a treatment plan was laid out for me & they gave me plenty of options and referrals. I could really tell they cared about my oral health unlike other dentists that just provide you a treatment plan then send you on your way. I’m feeling more confident about my smile now and will be seeing them in 6months for my cleaning.

Fantastic experience: I had a great experience. It was my first dental checkup and was very frightened. There staff did a great job by talking to me throughout the process. That brought my anxiety level down to the minimum. I came in worried and left happy. Thanks to the receptionist whom I met first, to book my appointment. Kudos to all the staff who attended to me. Keep up with the smiles .

Positive experience: Had a temporary crown put on one front tooth and cavities filled on the other front tooth Thursday afternoon.Dentist didn't wait for numbing gel to work before giving shots,still sore 3-days later. When doing temporary crown the material they used overlapped to the tooth beside so unable to floss. I am unable to get dental floss between the two teeth Where the cavity was filled on other tooth I tried to floss and it got stuck, didn't realize to that evening. I called first thing Friday but because my dentist wasn't in I have to wait until Monday morning. This is my first time going there and I'm hoping that they can correct the issues.

Fantastic experience: My technician was fantastic, as always! Very thorough and is lovely to be around!!

Fantastic experience: Everyone was very nice and professional. Customer service was great! My 1st appointment was great and each process was explained very thoroughly. I would highly recommend my friends and family.

Fantastic experience: They made me feel so comfortable. I would definitely recommend!! Super nice staff!

Fantastic experience: It was a great day they found out what was irritating my gums . I love the whey treat you it's a great dental office.

Fantastic experience: The office was run by qualified and sweet staff. Dr McClain was super helpful with my issue and got me in super quick can’t thank them enough.

Fantastic experience: The hygienist was professional, thorough, helpful, kind and polite including the doctors and staff. It made me feel I was receiving very good care of my teeth. Looking forward to my next appointments.

Positive experience: Not good with scheduling give you an appointment card but when you arrive they tell you it’s a different date they’re not on same page

Fantastic experience: The staff is extremely knowledgeable. Every visit my x-rays, treatments, and costs have been caringly and thoroughly explained. Special shout out to the highly skilled hygenist Leslie, and Dr. McClain. I'd give them TEN stars if I could.

Fantastic experience: Complete dental care, friendly people. Capable even in emergency situations.

Fantastic experience: Amazing experience. The staff was great! Very friendly and attentive. I am normally anxious visiting the dentist, but Dr. McClain and her staff make the experience a delight!

Fantastic experience: I have been coming here for years! Leslie is family! Love Dr Kate and everything they have done for my teeth

Fantastic experience: Very attentive to your needs. Takes extra care of those with dental phobias. The staff are extra caring and my dentist, Dr. Kate McClain, goes above and beyond all the time!

Fantastic experience: Everyone was so nice! Great customer service! They care about you and your dental needs. So glad I chose them! JORDAN IS TE BEST

Fantastic experience: Went to the practice today and I got to work with Amanda and Dr. McClain and they are amazing!!! I would recommend this place to anyone. They were very thorough with my visit starting when I walked through the door today!!! They made sure that my teeth was checked thoroughly and to have a treatment plan of what I needed to have done. Thanks Amanda and Dr. McClain!!! You guys rock!!!

Fantastic experience: I can’t say enough good things about this dental office! The front desk staff is friendly and efficient, and the entire team makes you feel welcome from the moment you walk in. Dr. McClain is incredibly knowledgeable, gentle, and takes the time to explain everything clearly. The hygienists are thorough and make cleanings a breeze. I’ve never felt more comfortable at the dentist. Highly recommend to anyone looking for top-notch dental care!

Fantastic experience: All the folks at Independence Dental excel in kindness and concern for the pain level that their patients experience. Jordan was extremely helpful, knowledgeable and cheery the whole time. I know she really likes me, wants to see me every 6 months.

Fantastic experience: Great service & very friendly staff. Couldn't ask for a better team to have work on my dental needs.

Fantastic experience: Amber is fantastic! The whole staff is super friendly and helpful!

Positive experience: I booked an appointment with this office because they could take me the soonest. I was dealing with some extreme pain due to a wisdom tooth infection and needed to be seen immediately. The staff were very kind. I deducted a star because they were a little too pushy trying to sell me on Invisalign when I was in so much pain. They were able to help me be seen by an oral surgeon elsewhere same day to have my top wisdom teeth extracted.

Fantastic experience: I was. Wry pleased that I was able to get in right away. Everyone were so nice . Truly a great experience

Positive experience: The actual dental work is fine...but I don't like the pushy sales stuff for additional treatments.

Fantastic experience: Best dentist ever they know what they’re doing love the three d ex ray it tells a lot

Fantastic experience: Everyone there was friendly and helpful. They made the dental experience not stressful. Completely different than when I was younger. I highly recommend them to anyone.

Fantastic experience: This is hands down the best dental care in the area! The staff are friendly, the office is immaculate and the dental treatments are top notch, I love Kate McClain and wouldn't trust anyone else to do the work on my teeth!!!

Fantastic experience: I’m a stickler for great customer service and this place delivers! Everyone is welcoming & kind. From the friendly voice on the phone when scheduling an appointment to the smiles when you walk through the door… the experience is top-notch!

Fantastic experience: Very accommodating, got me in same day! Everyone was super nice and professional.

Fantastic experience: Doctor Handley and hygienist are very welcoming, warm and kind. Eceryone makes you feel special. Excellent work and care.

Positive experience: People and service is great. I hate that they try to sell me Invisalign for my teeth every time i go. They are way to expensive and i can not afford them. I tell them every time but they still try. This time they told me fee would be 60 and when done they said it was 90. 30 more for a sealant that they never even asked me if i wanted. Prior to coming to this office i never had to pay any fees. Insurance always covered my visit.

Fantastic experience: It was my 2yrs old first visit to the dentist. Even though my 2yr old was not ready for the dentist, my dentist and hygienist was still really good at educating and giving me at home techniques that I could do with my 2yr old to better care for her teeth and dental hygiene. Our family loves Dr. McClain and the Independent Family Dental Care team/family. They put great work and care into making sure that you have a better smile that you will be glad to have.

Fantastic experience: Honest, caring and kind dental care. I've never had a bad experience here from the front desk to the doctor. Everyone is great!

Fantastic experience: The hygienist and the hygienist assistant both were great. Very informative and took very good care of me and came up with a plan to help me with my issues.

Fantastic experience: Great dentist office where everyone can help you out they moved people around and were able to get me in same day for a root canal, after doing a crown the day before. There are good payment plans as well

Fantastic experience: Always get right in. Everyone is super nice and remember you on a personal level. Prices aren’t outrageous.

Fantastic experience: I am really glad I found IFDC. They got me in a dentist chair and explained everything they was doing and why. The Dentist and hygienist worked really well together. It was like team work. I can't wait for the final results .

Fantastic experience: Sometimes you get so busy with every day stuff you put off things that need to be attended to, but you never seem to have the time until you're forced to do so. Such was my case. What got me to call them was the fact that they take my insurance. They're also very close to home, so I went online and set up an appointment. I've done a lot of dumb things in my time, but this isn't one of them. The minute I walked through the door I was greeted then the lady introduced herself as Makayla. She set about doing whatever it is she had to do and the process got started. Later we talked a bit and not only was she very nice, as are everyone I've met so far, she's got a good sense of humor. I'd never seen a dental office set up that way so I took a good look, as much as possible. The more I saw and learned, the more I liked the set up and the way they operate. Nobody like going to the dentist; but the atmosphere there is professional, but it's also very relaxed and that makes me relax. They answered every question that I had whether it was about a procedure or a piece of equipment I'd never seen before. I just got home from another appointment. This time, I didn't dread going. I was actually kind of looking forward to it. My compliments to the staff. Good service, good atmosphere, great staff!

Negative experience: The staff that works on your teeth are great the front of the office where they take care of your bill are awful. They ALWAYS try to squeeze more money out of you NO MATTER WHAT! It’s insane how often they try to overcharge. I suspect they do it to make a profit of some kind. I find it hard to believe it’s not intentional. You can prepay for a service and when they walk you to front after your appointment the people at the desk say you still owe something. Gotta watch the people in the front.

Fantastic experience: I recently brought son, who is on the spectrum here. He has terrible anxiety after very bad experience at a different clinic. He also has a horrible gag reflex. The entire staff was very patient with him and set aside plenty of time for his visit. They explained everything that was being done to him and gave him some advice to help with gagging. All of the staff here is amazing and I am so grateful that we found it.

Fantastic experience: Absolutely wonderful experience! The staff is incredible! From everyone at the desk, the hygienists and dentists were all so great to work with! Amber is fantastic and made it all great!

Fantastic experience: My visit to Family Dental Care was wonderful. The service was exceptional and the two nurses that treated me were incredibly kind, and I am truly grateful.

Fantastic experience: Great Atmosphere with amazing service. Very transparent letting me know what my insurance doesn’t cover before starting.

Negative experience: Makayla always has an attitude every time I go there. Everyone else has been amazing. The doctor is amazing and all the hygienist are also so amazing. But Makayla is very stuck up and just doesn’t know how to talk to people and remain professional, in person, and over texts to customers. I’m traveling and trying to get established with a dentist while I’m in Missouri, but this might not be the one. Walking into the building is so dreadful because you never know how you’re gonna be treated by Makayla. Sucks because everyone else is great

Fantastic experience: As a child of parents that never took me to the dentist, I went to the dentist for the first time when I was 20 years old. As a result my entire adult life I’ve been chasing dental health and trying to recover from inadequate dental care. Dentists have not been ideal, I grew to be anxious and somewhat fearful from a pain, monetary, and mental perspective. My time with Dr McClain and her staff has changed all of that. While she has had to do quite a bit of work, her and her staff have always been helpful, friendly, informative, and provided different options for treatment. I no longer fear the dentist, and I’m actually quite chill and trusting. In fact, the last root canal was damn near relaxing. And she knows her stuff. During my last visit, she said you’re gonna wanna get this tooth looked at, I’m not gonna be able to handle it so I’m gonna give you a referral to an oral surgeon. I asked her how long I have and she said maybe two months you’ll wanna get that taken care of before the end of the year. I got busy and sidetracked and I’m not joking. I could feel my tooth start to hurt almost 2 months to the day. I also went through an Invisalign session with her and and completely happy with the results. I honestly cannot imagine a better turnaround of perception. If you have work to do, they seem to run several promotions a month and their front office. Staff are super knowledgeable and are very good at communicating with you about scheduling and appointments. So I don’t have enough good things to say about this practice and its staff. A lot of their hygienist have been there a long time so it’s good to continue conversations from visit to visit like they know and remember you.

Positive experience: The Dentist Dr. McClain is awesome. The front office staff and billing department is terrible and rude. I have been a patient here for a number of years and have never had a good experience with the front desk staff. They have always been rude and lack empathy for the patient. They always appear to be money hungry and could care less about the patient situation or financial status. They are prejudice and rude. When discussing payment options they always have a attitude and more than once have had the office manager come out like a sergeant to scare me into paying as though I wouldn’t pay my bill. If it wasn’t for the Dentist I would not continue to visit this location.

Fantastic experience: The doctor and staff were very attentive and very informative of treatment options. They made me feel like one of the family.

Fantastic experience: First visit here, very efficient, very thorough and everyone there was delightful. The technology that they have to get high quality images is impressive.

Fantastic experience: They are all so friendly. They have convenient appointments. The dentists are great. They all listen to me. I don't fear going to the dentist any more.

Fantastic experience: The staff is the absolute best. They have provided 5 star dental care for my family and I for many many years. You don’t find many places staying this busy, that can maintain a positive attitude from front to back, and stay on point to provide the best care possible for their patients. They carry a level of professionalism that you cannot find anymore. Very impressive, given the labor force problems the world is facing. I would recommend this place to anyone that wants or needs the Best dental care. Thank you Indy!!

Fantastic experience: Dr McClain and her staff are so amazing and I never stress about going to the dentist because they make our entire family at ease. Give them a try if your are looking for a family dentist!

Fantastic experience: Dr Hanley is a great dentist. She is friendly and does great work. Everyone at independence family dental is amazingly friendly.

Fantastic experience: From the front desk staff, billing, dental assistant to the doctor all super professional and very reassuring. Super concerned about overall tooth health not just super expensive procedures.. Thank you all for making this an easy experience..

Fantastic experience: Very friendly professional staff. Cannot speak highly enough of each and every person in this practice that I have worked with. Thank you, all of you, for your professionalism and the extra touch you add to everything you do.

Fantastic experience: Very professional clean and polite. The staff make you feel comfortable and at ease no matter what your condition

Fantastic experience: The staff is very friendly and helpful. I'm resuming my treatment again very professional staff would recommend to friends and family.

Positive experience: Staff and Dental Assistants very friendly, peaceful atmosphere. Dr McClain is the best, she always makes me feel well taken care of. Jordan is amazing and so is Alex!

Fantastic experience: All of the staff are very friendly and accommodating! Kady, Amber and Dr McClain are amazing and always make us feel very comfortable and take great care of us!