Whittaker Road Dental
Information about Whittaker Road Dental
Opening hours
- sunday: (closed)
- monday: 9h-17h
- tuesday: 9h-17h
- wednesday: 9h-17h
- thursday: 9h-17h
- friday: 9h-17h
- saturday: (closed)
Whittaker Road Dental offers comprehensive dental care to patients of all ages in Ypsilanti Township, MI. Our doctors are known for their gentle and caring demeanor, and are passionate about providing high quality dental care. Combining advanced technology and years of dentistry experience, we are here to help patients achieve optimal oral health in a welcoming, comfortable environment.
Our comment from Best Dentists Club about Whittaker Road Dental:
Whittaker Road Dental offers a warm and welcoming atmosphere with a highly professional and caring staff. Many patients have praised the friendly demeanor and exceptional service provided by the team, including Dr. Elgaali and the hygienists. Clients often mention a smooth and efficient check-in and check-out process, highlighting the office's commitment to quality patient care.
The dental team is known for their effective communication, ensuring that patients feel comfortable and informed about their treatment options. Notably, staff members like Ami and Brittney receive frequent accolades for their kindness, gentleness, and thoroughness during procedures.
Overall, patients feel valued and cared for at Whittaker Road Dental, with many expressing gratitude for the compassionate approach demonstrated by the entire team, making every visit a positive experience.
Whittaker Road Dental: Reviews
Fantastic experience: Wonderful experience. The office staff is great and professional. Dr Elgaali is very professional and caring I would highly recommend the dental office
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Fantastic experience: Wonderful, friendly, caring staff.
Thank you very much. High-quality patient care is incredibly important to us, so this review means a lot to our team.
Positive experience: Good job to the hygienist, Kennedy. Checking in and out was a smooth process.
Thank you for reviewing our office. We always strive to provide our patients with amazing care, so all feedback is extremely valuable to us.
Fantastic experience: Excellent Dentists....Excellent Techs..Amazing front office staff
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Fantastic experience: Very nice people, great costumer service, I would recommend very patient with children, and great communication.
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Fantastic experience: Two thumbs up to all staff. People on the phone are always helpful and understanding. The hygienists are super nice, make the visit fun and are great at answering questions. The doctors are informative and willing to discuss treatment options. Such a great office all around.
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Fantastic experience: I love going to Whittaker Rd Dental. Kind and generous workes there.
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Fantastic experience: Everyone is increasingly kind, personable, and knowledgeable. I had an old cap come off from a different dentist and their replacement looks and feels so much better.
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Fantastic experience: Staff is always friendly. Service is always wonderful.
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Fantastic experience: I always have a good experience at Whittaker Dental. The staff is nice and friendly, and they have an amazing doctor.
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Positive experience: Alexandria was very efficient! I would like to be assigned to her again for my next cleaning!
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Fantastic experience: My original appt for a cleaning and exam was for mid-November. I called last week and mentioned a potential problem I was having. I got a call shortly thereafter saying they had a cancellation so they could move my appt up a week. I arrived about 15 minutes prior to my scheduled time and they called me in right on time! I’m disabled and they helped me with getting in the office and to the exam room. This was my first time with this hygienist, Wendy, and she was a delight! Very sociable and knowledgeable and gentle. I will be seeing her and Dr. HadI from here on out. I have one negative thing to say and it’s not regarding the staff, it’s regarding the parking lot. As I mentioned, I’m handicapped. The only handicap curb is at one end of the lot and dental office is in the middle so I have to walk from my car down to the end of the sidewalk to get up the curb and then walk back to the office. Not very handicap friendly!
Fantastic experience: Just moved here from Illinois, got their # thru my old dentist and I like it here so far. A lot like the old group in Illinois. Whole staff is great
Thank you very much!
Fantastic experience: Our whole family receives dental care and we couldn’t be more satisfied with the care and results!!
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Fantastic experience: Trisha is the best! Thank you for caring, and making the dentist appointments relaxing. She is very professional, educated, and it shows she loves her job! Thank you!!
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Fantastic experience: Took my daughter for her first dental appointment! Everyone was very welcoming, friendly and efficient.
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Fantastic experience: The staff were very nice, not only did they help me without judgement but they explained anything I asked about in such a way that I could actually understand it, and when I asked for further clarification I received it.
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Fantastic experience: Dr. Hadi and April are great. Had some serious dental work which took 1.5hrs and they made sure I was comfortable and did a great job.
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Fantastic experience: I just love how they welcomed me, it was my first time coming to their establishment. Very personal and honest with me about my oral health. The atmosphere was joyful for me.
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Fantastic experience: Whittaker Road Dental is the best. The staff is warm, welcoming, and truly care about their patients. They don’t just treat you, they celebrate your wins and make you feel proud of your progress. Every visit is positive, encouraging, and uplifting. They are thorough and very attentive! I’m so grateful to have found such an amazing dental team. For Lifers lol Period!
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Fantastic experience: Wait time was short, and waiting room was clean. Staff was kind and welcoming. They were very attentive to my needs as a heart patient and asked many times if i was doing ok. Very good visit, highly recommend this office for your dental health.
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Fantastic experience: I was in a rush and Trisha (sp?) was so accommodating to me. I appreciate it!
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Fantastic experience: What can I say about Whittaker Road Dental!! I was in desperate need of help due to a bad bad cavity that hurt so bad that I was in tears, I called them and explained my situation and they got me in on the same day! I was so grateful for them and the staff treated me like a queen, shout out to April,she was so sweet and attentive!! The Dentist Hadi Elgaali,DDS was so gental and friendly and made me feel at ease before my extraction, he made sure I endured no pain in the process and did a phenomenal job!! I will definitely come back for my root canal with him as soon as I can save the funds for It, thank you for saving my sanity, we all know tooth pain is no joke!!
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Fantastic experience: I always have a good vibe when I go into the place. Brittney the hygienists is very nice. Very pleased with all my services that I have had done with her. Staff is always very pleasant checking in and out. ❄️❄️❄️❄️❄️
Thank you. We are dedicated to providing our patients with high-quality dental care, so this review means a lot to our team!
Fantastic experience: Very considerate and helpful staff ; dentist did great job on my teeth
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Fantastic experience: Anyone that has to get dental work done and dread it. I don't since I been coming to Whitaker Dental. They take good care of me and can do anything you need to have done. I highly recommend my dentist Mr. Mueller to anyone. Trina one of the dental assistants went above and beyond to help me where she could. Had tears in my eyes. From this 1st meeting with her we both was tearing up. You don't find alot of genuine caring folks like this. Ya'll are blessed to have her.
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Fantastic experience: Been going to Whittaker for years. They are still timely, friendly and thorough. From the new hygienist, when new doctors arrive and the front desk staff. Always helpful and willing to answer any questions... with a smile.
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Fantastic experience: Expected one Dr, got another (was good) we sorted Medical doctors as I was just out of surgery. All Ok
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Fantastic experience: Friendly staff; hygienist was very informative, thorough and careful. Highly recommend.
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Positive experience: Alexandria was terrific! I really appreciated her professional manner, her sensitivity in navigating through my mouth and her skill set she brings to the practice! She was a real treat, something I would imagine is not offered often enough in a dental office!
Thanks! We love our patients!
Fantastic experience: I had a quick and great experience. Dr. Hadi and assistant made sure I was comfortable for my filling.
Thank you very much. High-quality patient care is incredibly important to us, so this review means a lot to our team.
Fantastic experience: Dr. Batsaikhan is a wonderful dentist. She and her assistant were very informative and have up to date technology. The visit was very pleasant and professional.
Thank you for reviewing us! We love providing our patients with exceptional dental care and supportive, positive experiences. We truly appreciate it!
Fantastic experience: Always helpful and willing to work on any issues you have. Great care of your dental needs
Thank you very much. High-quality patient care is incredibly important to us, so this review means a lot to our team.
Fantastic experience: Trisha was amazing! She was thorough and answered all of my questions. She had a wealth of knowledge about how to keep my teeth healthy.
Thanks! We love our patients!
Fantastic experience: I hate going to the dentist, but your staff is so nice, my hygienist was so friendly and thorough, and so very gentle. Thank you.
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Fantastic experience: This was a great choice for me. The staff are very friendly and helpful. The wait time was less than ten minutes. I highly recommend you visit with this office.
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Fantastic experience: My experience was superb with Jennifer for my teeth cleaning. She was pleasant, thorough and very detailed! She is there to perform her job as a professional hygienist! Great job Jennifer. Keep the passion!
Thank you very much!
Positive experience: The online scheduling was easy to get the appointment. Everyone was extremely nice and not judgmental about my lack of recent dental care. What they do not tell you is that when you book online you get a limited appointment rather than a complete appointment. I went in expecting a full evaluation and plan of treatment for my whole dental health with priority for the tooth that hurts, but because I was given a limited appointment they only assessed the one tooth that was painful. I did get a treatment plan for that and an appointment in the future
Thank you very much. High-quality patient care is incredibly important to us, so this review means a lot to our team.
Fantastic experience: I had to get a crown and the staff was helpful and efficient. They worked with me to get me in before a trip. All good.
Thank you for taking the time to leave us a review. Our patients' needs are always our first priority.
Negative experience: Completely incompetent go somewhere else. This is the kind of place that makes people hate dentists. I as well saw positive reviews. So I gave them a shot worst mistake I’ve made in a long time. Absolute clowns. Blame everything on their employees that don’t work there anymore. Blame it on the patient when they don’t do their job. Confront them over the phone or in person and they do nothing but smirk and lie. No communication at all. Absolute garbage. I’ve been dealing with their crap for over a year now same old story over and over. Glad I’m done speaking with them.
Fantastic experience: The staff here was exceptional. Everyone gave me great Comfort and reassurance when I needed it most. I highly recommend this establish if you’re looking for somewhere that makes you feel at home.
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Negative experience: Every time I have an appointment they take between 20 and 35 minutes to get me in. Unfortunately, I started an invisalign treatment with them so I can't just change dentists but believe me I would. I understand things happen and delays happen but every single time? Come on.
Thank you for reviewing our office. We appreciate your feedback, and we are happy to discuss the details of this review with you directly. Please call our office at 734-480-3600. Thank you.
Negative experience: I was really excited to try this dental office because of all of the great reviews and the fact that their Facebook ad says they can get you right in. However, even though I filled out the online appointment application a week ago (that was in their Facebook ad), I have yet to receive any communication about an appointment. Yes, I could call. But, what is the point of that online form requesting an appointment then? It’s basically useless if they never contact you.
Thank you for providing this feedback to us. Our team would love the opportunity to resolve this issue with you offline in a timely, professional manner. Please call our office directly at 734-480-3600, and we’d be happy to discuss the details of this review. Thank you for your time.
Fantastic experience: They were able to get my husband in for an emergency exam and were very quick and efficient! They were able to provide us with the answers and solutions we needed! The staff is very welcoming and friendly. I would recommend them any day!
Thanks! We love our patients!
Positive experience: Im confused. I've been coming here a little over 2 years and have only had one dentist perform all my procedures. After a RC, my cap was to be put on a few weeks later. I received multiple texts assuring that I would be there. Then, an hour before my appointment, after I literally started my car, I received a call for a reschedule because the dentist had to leave because his wife was having a baby. Again, I've only seen one dentist and "she" great. Here we are 3 weeks later, and moments after answering yes to the robo-text asking if I'll be there, I get another rescheduling call into 2025. I strategically use my vacation days from work, so that is 2 wasted. I'm not sure if the new year was a factor as far as my insurance is involved. I'm not even sure how long this temporary cap can stay in.
We love providing our patients with exceptional dental care and supportive, positive experiences. Thank you for reviewing us!
Fantastic experience: I've been here twice now. The people who work here are amazing. The staff is friendly, not just some of them all of them. They are very knowledgeable and answer any questions you have about procedures thoroughly. I would highly suggest anyone looking for a new dentist to come here. Thanks, Dr. Mueller.
Thanks a bunch! We hope you have a great rest of your day.
Fantastic experience: New patient from previous 20 year dentistry and could not be happier changing to Whittaker dentistry. Doctor Mueler is great and staff from reception to hygienists have all be professional friendly and courteous. Already had major work and regular cleanings and everything was absolutely fantastic.
Thanks so much!
Fantastic experience: Dr. B did a great job with my procedure. The numbing process was painless. Thank you! With all the memories I have from the dentist in the 60's and 70's, this experience was very welcome. Highly recommended.
Thank you. We are dedicated to providing our patients with high-quality dental care, so this review means a lot to our team!
Fantastic experience: Dr. Mueller is addressing dental concerns I have had for many years. He is patient and he listens. He takes time to answer questions and explain processes. The staff at Whittaker Road Dental is professional and friendly. The office is lovely. And I am comfortable and confident in the care Dr. Mueller and his staff provide.
Thank you very much!
Fantastic experience: I went in for the Invisalign treatment and Ami explained the whole process very well and I am happy with my experience in the office.
Thanks a bunch! We hope you have a great rest of your day.
Fantastic experience: As I was looking for a new dentist Dr Mueller took time to sit with me and talk about what my needs were and told me some things about him and his qualifications. It was a pleasure from the time I walked in the building and greeted with friendly staff to my meeting with the doctor and him taking the time to look at a tooth and resolving my issue with that tooth. It was a delightful experience
Thanks! We love our patients!
Fantastic experience: Whittaker road dental is absolutely amazing and professional my dental team did an absolutely amazing job and Ami, the dental assistant made my visit so comfortable and relaxed, I felt very peaceful and secure in the hands of professionals by how she made me feel during preparation and procedure. Thank you Whittaker road Dental
Thanks! We love our patients!
Fantastic experience: Great place and a great team. The entire team is very kind and welcoming, but especially Ami. She makes you feel welcome, never makes you feel judged, and always makes sure you have a smile on your face before, after, and during your appointments.
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Fantastic experience: I always have a good experience here. Britney is my usual hygienist and she is always calm, kind, and patient. I have some anxiety about dental visits but she has always been great.
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Fantastic experience: THE HYGENIST BRITTANY IS ONE OF THE BEST HYGENIST EVER !!!! Not only is she good at what she does ( she knows her stuff ) she makes you feel comfortable and at ease during your vist. We all know how the dentist can make you feel . I have had some pretty bad issues , never did she make me feel like I was less than because of my situation. I WILL CONTINUE TO DRIVE 40 mins to Whittaker road dental and i recommend you should too.
We love providing our patients with exceptional dental care and supportive, positive experiences. Thank you for reviewing us!
Fantastic experience: Ami is amazing. She makes you feel comfortable and explains every part of the process (whatever that process may be). She is a true gem.
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Fantastic experience: Ami is the best I love her so much! she's so amazing, last year was my first time going here and she made it a very good experience. always tons of laughs with her.
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Fantastic experience: Ami was incredible with my kiddo and addressed all of my concerns thoroughly
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Fantastic experience: Went today for a crown replacement which entailed prepping my tooth base (with cavity), prepping & installing a temporary crown, and ordering a permanent crown. Of course, it takes a plethora of steps to make all of this go smoothly and the dental assistant, Ami, did an excellent job of making sure this was the case. Dr. Batsaikhan was quick & efficient. No pain involved (although later I suspect my jaw will show some soreness). So I can easily rate 5 stars for Whittaker Road Dental.
Thanks! We love our patients!
Fantastic experience: Britney my favorite Hygienist is so awesome, amazing and makes my visits painless. We need more caring people like Britney in this world that we live in.
Thank you for taking the time to leave us a review. Our patients' needs are always our first priority.
Fantastic experience: Amazing place to go! Ami made me feel so comfortable, I usually have a very hard time at the dentist. Definitely a safe place to go if you have dentist anxiety.
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Fantastic experience: I'd recommend Whitaker Road Dental. Dr B and Ami were fantastic, friendly, professional. They created a positive relaxing atmosphere during my visit.
Thank you for reviewing our office. We always strive to provide our patients with amazing care, so all feedback is extremely valuable to us.
Fantastic experience: I've been coming here for many years. Dr. B is fantastic! The clinic has so many kind, friendly, & compassionate staff as well, such as Oranaya who was very sweet and talkative during my appointment today.
Thanks a bunch! We hope you have a great rest of your day.
Positive experience: I had some teeth/tooth issues the past week I called left message they called me back and was able to fit me in. I was surprised to get same day visit and even started the procedure of what I needed done. I choose this office after being with a dentist 35 years and I was hoping to get the same care. And I must say I have been taken care of. Thank you for the care I have received.
Thank you for reviewing our office. We always strive to provide our patients with amazing care, so all feedback is extremely valuable to us.
Negative experience: I wish you didn't ask. I wouldn't have even bother to leave a review. My Crown is damaged. I did it in 2016 It's supposed to last at least 10 years According to the information you gave me Currently I have no insurance And unfortunately, the information you gave me was. The dentist that had done it no longer works there. When I came to your facility I did not look up a particular dentist. I looked up Whitaker road dental. Your current dentist told me that it was made from an inferior material / softer and that's probably why It was crumbling in the back of number 7 tooth front right. I live in Detroit and I wasted my time driving back-and-forth. Unfortunately My attorney will address this matter I have asked you guys to email me that information to no Avail.
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Fantastic experience: Very pleasant atmosphere. Staff polite, helpful and friendly. Dr. B made me feel comfortable and in professional care, I was very nervous and in pain when I came in. He talked to me during the procedure and it did make a difference and made me feel more relaxed. If I needed anything else done I would go back and recommend him to my friends and family members.
Thank you very much!
Fantastic experience: I have been going to this dentist's office for years. It's always clean and everyone is nice and professional. My hygienist is the best and I always feel good after visiting.
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Fantastic experience: Pleasant and caring dental technicians. No pain with X-rays! (First time in my life!) Dr B, was considerate and careful throughout extractions and afterwards. Thank you for a successful experience.
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Fantastic experience: Staff was super friendly -- Especially Ami, she was amazing! The whole experience was positive. I have found my new dental office, for sure.
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Fantastic experience: Everyone I encountered working here was helpful and incredibly kind. The dental hygienist was amazing with my young son. I would happily recommend this dental office to family and friends.
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Negative experience: Wish I could rate zero stars..... This place is a joke its a money game for them. I had my daughter in there to get an extraction and they talk about braces then when I call to schedule her extraction Emily says no thats not in her treatment plan if you want that then she has to be seen and we can write a plan for that its just money money money...
Hello, we’re sorry you feel this way. Professional excellence is important to us, which means our patients’ needs are always our first priority. Please call us at 734-480-3600, and we’d be happy to speak with you. Thank you.
Negative experience: unfortunately this dentist was referred to me, by a very reputable organization. I being willing to try this dentist quickly realized today that they try to rush you out the door. I even tried to get them to slow down and talk to me but they didn't care to do that. Your right your not a good fit if you don't take time out of your busy day for your patients. No I would not recommend this dentist with his uncaring eyes and ways. there are some good people out there and too many that turn their blind eyes away from the good people. please take my advice and go somewhere that takes time out to see you.
We appreciate your honest feedback, Kay. Thank you for your time. We’ll be sure to take the details of your review back to our team.
Negative experience: My dental provider at The Lakes told me I could have my teeth cleaned at your facility since they were booked up to January. I show up to my appointment and was told that I may not get my teeth cleaned unless they have time after a comprehensive exam. I get called to the back and was told that I for certain would not be getting a cleaning since there were only 2 hygienists that day. I left without receiving any service. I was not pleased at all. I would give 0 stars if it were possible. Do better!
We appreciate your honest feedback, Carmen. Thank you for your time. We’ll be sure to take the details of your review back to our team.
Negative experience: The dentist advised me to have a crown replaced from a previous dentist. Didn't bother sharing that insurance only covers treatment on a particular tooth once every 5 years. I told her before she removed it I got it 2 years earlier. Now I have a zero insurance covered bill of $1300. I asked to speak to manager but no one ever returned my call. Very unethical business practice.
Thank you. We are dedicated to providing our patients with high-quality dental care, so this review means a lot to our team!
Fantastic experience: I have been going to Whittaker Road Dental for over 10 years. I have never had a bad experience regarding scheduling, billing or the care that I have received. Everyone has been and always is very personable and professional.
Thanks! We love our patients!
Fantastic experience: Everyone was very professional and polite. I was pleasantly impressed. I needed a crown and a week into the process I broke my temp. I called and was scheduled in promptly and my temp was replaced, no charge I might add. I would say this service was five star.
Thanks! We love our patients!
Negative experience: Made an appointment for a root canal, they required 300 deposit, even though I had insurance. Changed my mind and had my tooth pulled the cost was $143 after my insurance paid with their portion. I still am waiting for my $156 credit. It has been six weeks and they refuse to give me my money back they keep telling me they’re gonna credit it and they’re crediting it but they never have done it. Six weeks is ridiculous to have to wait for Credit terrible place would never go there
We appreciate your honest feedback, Joby. Thank you for your time. We’ll be sure to take the details of your review back to our team.
Fantastic experience: Been our family dentist for years!! Hey Dr. B you rock and so thankful to have you on the team! And take care of me and puttng a smile back on my mouth!!! Go check them out, they treat you like family!!! - The Moon Family!
Thanks! Have a wonderful day!
Fantastic experience: Trisha is kind, patient, and very gentle with me and my children’s cleanings. She takes her time and does not rush through our appointments. I highly recommend scheduling with her for yourself and your family.
Thank you for reviewing our office. We always strive to provide our patients with amazing care, so all feedback is extremely valuable to us.
Fantastic experience: Awesome experience by far! Jen is an awesome hygienist. Explained everything she was going to be doing. The whole feeling of the place is welcoming and everyone is so nice.
We love seeing these reviews! Thank you!
Fantastic experience: The staff is always friendly and helpful. My appointment starts on time. The staff never tries to push products or service on me in an effort to sell me things I don't truly need. The providers staff and equipment seem to keep up with times and use newer technology to make my cleaning and dental health tracking better.
Thanks a bunch! We hope you have a great rest of your day.
Negative experience: Dental products made from substandard material. Within the first year my items chipped and cracked while cleaning due to a fall in sink. Now unusable. Seeking another dental provider. My parents had their items 30+ years dropping them everywhere with not a scratch! Extremely expensive item for such poor quality.
Thank you for providing this feedback to us. Our team would love the opportunity to resolve this issue with you offline in a timely, professional manner. Please call our office directly at 734-480-3600, and we’d be happy to discuss the details of this review. Thank you for your time.
Negative experience: I recently had a tooth pulled and a 2nd one capped. Where the tooth was pulled, I now have a pointed piece of bone sticking out and rubbing my inner lip. I pointed it out to the Dentist and he just blew it off saying that's bone. It wasn't there before the work was done and I am angry that nothing was done to fix this. During the procedure of pulling my tooth, he was struggling getting it out and he slipped and I believe that caused the bone fragment. He didn't say anything, my mouth was numb and it did not hurt but it is driving me crazy now.
Chris, we’re sorry to hear about this. We will be sure to take the details of this review back to our team. We would love to speak with you directly regarding these concerns, and we are always open to partnering with you to find a solution. Please call us at 734-480-3600, and we’d be happy to resolve these concerns offline. Thank you.
Negative experience: By far the worst experience I've ever had dealing with billing. The first appointment went smoothly from both a patient care and insurance/billing perspective but everything after that was a nightmare dealing with constant unsolvable billing issues where insurance would say I didn't owe anything for routine cleaning but Whittaker Road Dental kept trying to bill me. I tried for months to resolve but always got the run around. Would not recommend.
Hello, Anthony. Thank you for taking the time to provide your feedback. We cannot engage in patient-specific conversations online, but we welcome the opportunity to speak with you directly. Please call us at 734-480-3600, and we’d be happy to discuss the details of this review. Thank you
Fantastic experience: What a wonderful experience I experienced at the Whittaker Road Dental Office, I called the practice because of a broken tooth, and got right in, the Dentist, his assistant and staff were friendly and accommodating putting my comfort first. Would recommend the practice to my family and friends in a heartbeat.
Thank you for reviewing our office!
Fantastic experience: Great experience with this office. The staff are very friendly and helpful. I need a crown and the office staff reviewed the expenses prior to making my appointment. They asked if I was comfortable with the charges prior to making the next appointment. My hygienist, Shelby was great! Thorough, gentle and very sweet. Dr. Mueller is also terrific. I moved out of the area three years ago but I still come back for my dental care. It is a 45 minute drive but well worth it.
Thanks! We love our patients!
Fantastic experience: First time here since I have an insurance plan with dental. Jennifer the hygienist was fantastic. She explained everything before she did it and I appreciated her explaining what I can do to get my teeth in better shape. Then Dr Brent Mueller, DDS came over to give me my plan for improved dental health. If you are looking for a dentist, this is the place!
Thank you. We are dedicated to providing our patients with high-quality dental care, so this review means a lot to our team!
Fantastic experience: Dr Mueller is AMAZING!!! Out entire family (teens included) see him and we all love him the same. My daughter had so much damage from braces and after seeing him you cannot tell it ever existed. I’m terrified of the dentist and him and his assistant Ashley always make sure I’m comfortable informed and happy! See him. You won’t be disappointed!
Thank you!
Negative experience: I went in for an emergency tooth extraction due to a really bad abscessed tooth. Dr. B said she could pull it the same day or the next. They said they would call me later and let me know. No one ever called back. I called the next day from the ER of the hospital (had to in I was in so much pain) to see if she could still do it, no one bothered to call back again and now their office is closed until next week. She wouldn’t even give me anything for the pain. I will not return. Shame on you guys for turning me away and ignoring me during my dental emergency! Also worth mentioning…. they tried telling me on two different occasions that they do not accept my insurance even though my insurance is the one who put me onto them. After telling them they were wrong and getting them to finally check with somebody they realized they do indeed take my insurance. Crazy. They need to be better informed. ***edited to add: Even though they responded to this review and said someone would call me, they never did.
Hello, Jared. Unfortunately, online channels are not secure places to discuss protected health information. A team member will be reaching out to you shortly to discuss the details of this review with you. Thank you for sharing this with us.
Fantastic experience: Hadn't been in a while due to COVID. They are still the same great people. Ashley was amazing and answered all my questions. as I say "my drill and fill" went well. I would definitely trust this place for your dental needs. Thank you Whittaker Rd Dental. Another visit today they are the best. Leea is the best and I really trust the dentist. Thank you again for your great service
Our team is thrilled to receive such a great review. Thank you!
Negative experience: Update on 07/21/2023: I left a review a week ago, and in response, they requested me to call them to address the issue. Today, I made the call, but I received the same response: their headquarters are in Illinois, and they process refunds from there. They informed me that it might take another 6 to 8 weeks before I receive the refund check. Original Review: I would like to share my disappointing experience with a dental office that overcharged me and provided subpar customer service. Despite my efforts to follow up with my dental insurance, it appears that the dental office failed to communicate with them regarding my dental claim. This lack of coordination reflects poorly on their professionalism. To ensure the processing of my claim, I took it upon myself to fax all the required documents as requested by my dental insurance. Although the claim eventually went through, it took the dental office more than a month to acknowledge the outstanding balance owed to me, even though the insurance company had provided me with a confirmation number a month prior. This delay in recognizing their obligation was frustrating and demonstrated a lack of efficiency on their part. When I approached the dental office and requested that the excess amount be refunded directly to the original bank account that was charged, they declined my request. Their reasoning was that the case was now considered from a month ago, so they could only issue a refund via check. Unfortunately, it has been nearly two months since they made this promise, and I have yet to receive any check in the mail. During my last phone call to the dental office, I was informed that their check processing center is located in Chicago, implying that they handle such matters externally. This situation raises concerns about the transparency of their financial practices and gives the impression that they may be intentionally holding onto people's money.
Hi, Asiyeah. We are sorry to hear about these concerns. We would love the opportunity to discuss the details of this review further. Please call us at 734-480-3600, and we’d be happy to speak with you. Thank you.
Fantastic experience: What an amazing experience!!!! I was a nervous wreck walking in to my appointment just thinking about drills and shots. Ashley and Dr. Mueller rolled out the red carpet for my anxiety. SO kind, SO patient walking me through the entire process. Best part was, NO pain! I am so excited about the future of my dental health!!!! Thank you to this well orchestrated TEAM!!!
Thank you so much! Our team loves seeing these reviews!
Fantastic experience: Had my teeth cleaned by Trisha and fillings done by Dr. B. Both were excellent. They made me very comfortable with my treatments and provided me with the knowledge to keep my mouth healthy.
This feedback is so valuable to us. We really appreciate it. Have a great day!
Fantastic experience: Every visit has been well explained and procedures performed with care. Dr Mueller has a great chair side manner and personality and is very thorough with what I have had to have done. Assistants have all been great also and friendly and helpful!
Thanks a bunch! We hope you have a great rest of your day.
Negative experience: I've tried to give this place a chance, twice. First, I needed a root canal and they don't perform them in office(that's ok) but, when the dentist they referred me to couldn't get me in for a month, I called to let them know that I was unable to get a reasonable appointment time and that I was in excruciating pain. I was informed that someone would call me back, NEVER HAPPENED. Secondly, I left this dentist(found another one further from my home) I decided to go back after over a year, for a routine visit(cleaning). They again, referred me to a dentist that could not get me an appointment for two months. I again notified them of the situation, the receptionist advised me that someone would return my call, NEVER HAPPENED. Since Dr. Eric left this practice, it's gone downhill. I'll take my business elsewhere!!!
Denise, thank you for your honest feedback. We would love to speak with you directly regarding these concerns, and we are always open to partnering with you to find a solution. Please call us at 734-480-3600, and a member of our team will be happy to speak with you. Thank you.
Negative experience: I’ve come to this office several times over the last year+ and they genuinely only care about selling you Invisalign. At checkout, they didn’t even attempt to schedule me for my actual cavities but made sure to tell me all about how to sign up for Invisalign treatment and how they have an open house coming up. I will be finding a new dentist office in the area to go to.
Hi, Shelby. We are sorry to hear about these concerns. We would love the opportunity to discuss the details of this review further. Please call us at 734-480-3600, and we’d be happy to speak with you. Thank you.
Fantastic experience: Excellent place to get dental work done. The staff are very caring and always put patient needs first. Always a pleasant experience despite it being a trip to the dentist. I highly recommend this dental office!
Thank you very much!
Fantastic experience: Second visit was today, and I’m still pleased. The staff is incredibly nice, and made me feel as comfortable as possible. They did an amazing job, and I left feeling well taken care of. They don’t dental shame. Definitely recommend!
Thank you so much for the positive review. We're happy that you're happy! Have a great day!
Negative experience: I have been a patient at Whittaker Road Dental for 10+ years, and in the past 2 years, the customer service has really fallen off. I used to recommend it to people looking for a new dentist, but I can no longer do so in good faith. The front desk staff has gone from good to passable and occasionally down right incompetent. They don't return messages left, and scheduling is a nightmare. On several occasions, I have called to schedule an appointment and when I arrive at that time, I am not on the schedule. The Hygienists are good but not worth the trouble of working with the office staff.
We appreciate your feedback, Brady. Thank you for your time. We’ll be sure to take the details of your review back to our team.
Fantastic experience: I am new to this practice due to an insurance change in January. I had been going to the same dentist office for 25 years. I was very nervous to switch. I had to have work done for the first time ever due to health conditions that affect my teeth/gums. The office actually got me in for a semi urgent problem as a new patient within a week. I recently seen them for a second time due to an unexpected (semi urgent to me) problem. They were able to get me in quickly. As nervous as I was to change dentists after so many years I actual found this office to be even better. Dr. Mueller is excellent, patient, kind and listens. I’ve seen one dental assistant who was very patient and put me at ease and I have now seen a hygentist as well. Everyone from the front desk staff to the hygentist, the dental assistant, and dentist all have been very patient, kind and dealt with a very nervous patient without making me feel bad. I have been recommending this office to everyone I speak too.
Our patients mean the world to us. Thank you so much!
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