Coastal Kids Pediatric Dentistry
Information about Coastal Kids Pediatric Dentistry
19971, Rehoboth Beach
Opening hours
- sunday: (closed)
- monday: 8h-17h
- tuesday: 8h-17h
- wednesday: 8h-17h
- thursday: 8h-17h
- friday: 8h-12h
- saturday: (closed)
Our comment from Best Dentists Club about Coastal Kids Pediatric Dentistry:
Coastal Kids Pediatric Dentistry is renowned for its exceptional care and nurturing environment tailored for children. Many parents praise the kindness and patience of the staff, particularly highlighting the ability of Dr. DiCerbo and her team to make dental visits enjoyable and stress-free. The practice is recognized for:
- Welcoming Atmosphere: The office is brightly decorated and designed to put children at ease, fostering a sense of comfort and safety.
- Skilled Professionals: Dentists and hygienists such as Dr. Irving and Sheryl are commended for their expertise, gentleness, and genuine care for their young patients.
- Efficient Service: Many families mention the quick appointments and the ability of the staff to handle nervous children effectively, ensuring a pleasant experience for all.
- Compassionate Care: The team excels at communicating with kids and making dental hygiene fun and educational, which helps to diminish dental anxiety.
Clients often express their appreciation for the team’s professionalism and attentiveness. Overall, Coastal Kids Pediatric Dentistry stands out as a trusted choice for pediatric dental care, where the focus is on making each visit a positive experience for children and parents alike.
Services and Treatments
Coastal Kids Pediatric Dentistry: Reviews
Positive experience: Overall staff/dr’s are great with children during the appointment- but the appointment and scheduling process should be better. They say you receive automated text message/phone calls to confirm appointments that never come through. Then when you call to verify additional insurance the day before an appointment, they can’t even tell you that you didn’t confirm via their system and it’s cancelled so you show up and miss work for nothing. Get re-scheduled another month later just for them to call and re-schedule due to “scheduling conflict”. It’ll be 3 more months before my child can be seen. A little frustrating when you’re a working parent of multiple children so keep that in mind when dealing with this office.
Fantastic experience: The dental hygienist could have been a bit more kid friendly but our dentist, Dr. Irving was incredible! He was so patient and kind to my 3yo nervous daughter. He made the entire experience enjoyable and stress free. I’m happy there are providers like him
Negative experience: My children have been going here for years. About a year ago I called to make an apt for my kids and the said I owed a fee for a no show. Mind you I have been taking my children here for years and never had no showed. I advised them that this was a mistake and requested to speak with a manager who suprise... suprise... is never avaliable. She or he also never called me back. I requested that they wave the fee as I did not realize what happened with the apt. Maybe it really was a mistake but I had no text or call to remind me. Anyways they refused the fee was like almost 200 dollars. I was upset and waited for the call from manager.. no call. Fast forward to now and I call to make an apt and just pay the fee as my kids need care and it's delaware (lack of doctors). They put me on hold... came back advised me im in collections. I asked to speak with the never there manager. Who was not there. Asked if I could pay the fee and just get my kids scheduled as my one daughter NEEDS care and the staff member helping was very kind but didn't know if I could pay and schedule. It's sad that they don't care about long term patients or care. They never have a manager avaliable. It's about money.. side note apparently my no show fee was so high because I have 3 kids, but when I first called about the issue the staff told me if I had one two kids they would have waved it but I had three apt spots... I found care elsewhere as resolution is not there approach
Hello Lauren,
We are so pleased to hear that you had a great experience! Thank you for your detailed five star review. We love making children smile. With gratitude, Dr. DiCerbo
Negative experience: Found out casually while calling the office that my kids have been canceled from Dr DiCerbo practice. They couldn’t even give a courtesy call to advise of her decision to remove my kids from her practice after 10 year + of doctor patient relationship. I am appalled of this decision. I missed 2 apt they were honest oops with 1 child and I have 2 more. I have been very accommodating any time her office calls to reschedule because she is out of the office(vacation, hair appointment) it’s been more than 2 times. We all have lives and busy schedules, I know. I asked to speak to her was decline. I am truly shocked.
Fantastic experience: The staff were super friendly and efficient—I loved how quickly they got us in and out. Both of my little ones walked in smiling and left smiling too!
Hi Brittney! Thank you so much! Your kind words mean the world to us :)
Fantastic experience: Extremely good at what they do, however my daughter is still use to the prize room from WildSmiles in Newark De. She’s 13.
Hi Amber, thank you for the 5 star review!
Fantastic experience: I love how gentle they were with my son. Easy and fast service.
Hi Denisse! Thank you so much for the kind words and the 5 star review!
Fantastic experience: My 3 year old daughter had her first dental visit ever at Coastal Kids dentistry. The staff is super welcoming and friendly with her during her visit. She sat through the whole appt (I was shocked). Looking forward to many more visits with this practice. They are fabulous!
Hi Madison, thank you so much for the 5 star review! We love making families smile :)
Fantastic experience: Simply the best! They'll able to get our teen to do anything in their office. Even when he's in a rotten mood.
Hi Carl! Thank you so much for the 5 star review!
Fantastic experience: So far we have had a very good experience here, no issues with scheduling or check in when arriving. The office is incredibly clean and wonderfully bright. I love that they have such an attentive staff and always willing to answer my questions. They are very professional and very patient. My son sees Dr. Irving and you can really tell that he loves what he does!
Hi Jhonnelyn,
Thank you so much for the detailed 5 star review! We love to make children AND parents smile! :)
Fantastic experience: I cannot express enough how grateful my family is for the incredible experience we had at Coastal Kids Pediatric Dentistry. My daughter had her very first dental appointment ever, and I was naturally a bit nervous about how she would handle it since shes so young. From the moment we contacted the office, I was impressed by their professionalism and genuine warmth. As a new patient, we were able to get an appointment very quickly—something that is so rare these days without waiting for months. Their promptness and efficiency immediately put me at ease. From the moment we walked through the doors, everyone at Coastal Kids Pediatric Dentistry greeted us with kindness, patience, and a heartfelt smile. The staff made my daughter feel comfortable and safe, which was such a relief. The office itself is bright, cheerful, and kid-friendly, creating a welcoming environment that made her excited rather than anxious. The dentist was absolutely fantastic—so gentle, caring, and thorough. She took the time to explain everything in a way that was easy to understand, making sure my daughter felt comfortable throughout the entire process. It was clear that her priority was not just dental health but also making sure that each child feels safe, loved, and cared for. It was truly an exceptional experience that exceeded all our expectations. If I could give more than 5 stars, I absolutely would. This office has set a new standard for pediatric dental care in my eyes. I feel so grateful to have found such a wonderful team, and I will be recommending Coastal Kids Pediatric Dentistry to all my friends and family. Thank you for making our first dental visit a positive, memorable experience—something my daughter will hopefully look back on with fondness as she grows.
Hi Nicole,
Wow, thank you so much for sharing this experience with us! We love hearing such positive feedback! Thank you for the 5 star review!
Fantastic experience: Everyone working here is very well-intentioned and very helpful. Even though we speak a different language, they always help us. Thank you very much
Hello Gokhan,
Thank you so much for the kind review! We love to help our families! :)
Fantastic experience: I love this place, my children have always been very well looked after! Everyone is always kind. My children have been going here for the past 10 years. Here’s a photo 8 years ago.
Dear Jacqueline,
Thank you for your positive feedback and five star Google review. We greatly appreciate the time you took to review us and look forward to seeing you again.
Sincerely,
Dr. DiCerbo
Positive experience: Love the doctors and hygienist. They are all very nice. Front desk staff could be a little more personable and smile.
Fantastic experience: This is hard to believe - but the only time our 4 year old cried during his appt was when we told him that it was time to leave. Yes, you read that right. He and his big brother love Dr. DiCerbo and her team! Always a wonderful experience.
Hi Tracy! Thank you so much for your kind words. Dr. DiCerbo and our team are fantastic! We love making our patients smile :)
Fantastic experience: Another great visit today! The ladies working today were very helpful, patient, and understanding today while working with our son with special needs! Thank you so much to all three of them everything during the set up, xrays, and the cleaning! I truly appreciated your kindness and compassion.
Hi Tanya! Wow, thank you so much for your 5 star review! We can't wait to share your kind words with our staff! :)
Fantastic experience: Had such an amazing experience with Giselle the dental assistant made my new patient appointment so good I have 3 little ones and they all left loving miss Giselle (: We love her
Hi Llaney! Thank you so much for the kind words and 5 star review!
Fantastic experience: My family is super into Coastal Kids Dentistry! The doctors are awesome, and the staff is really friendly and helpful. We especially love Laci Dixon; she’s the best at taking X-rays!
Thank you for the 5 star review!
Fantastic experience: Laci is the perfect person for this job. You can tell she really loves what she does with her contagious smile and kindness.
Hi Alex, thank you so much for the 5 star review!
Fantastic experience: Thank you coastal kids pediatric dentistry for all you do! You have such a great team!! Thank you Laci Dixon for being so kind in our office visit!
Hi Amber, thank you for the 5 star review!
Fantastic experience: Laci is amazing and so caring! She really values her patients and strives to make sure every child is comfortable!
Hello! Thank you so much for the 5 star review!
Fantastic experience: Highly recommend taking your kids here !! Spoke to wendy on the phone today who was able to answer all the questions i had. I really appreciated her patiences with me . Will be telling friends and family my experience with them .
Hello Amy, thank you for the 5 star review!
Positive experience: My kid does not like dentist visits. But we had a great expiernce with the assistant named Karina. She was very helpful with him and was very patient with my kid.
Hi Josseline, thank you so much for the 5 start review!
Fantastic experience: Karen does her work very well she helped me out today she was amazing. I highly recommend her as the best!.
Hello Naylaa, thank you for the 5 star review!
Fantastic experience: Definitely recommended to all parents for your kids! It is a very welcoming place, they’re all very nice, and treat the kids very well and puts a smile on their faces. I love how the employees communicate with their patients (children) while they’re doing their job. Karina Niz is a great employee, i definitely recommend this place.
Hi Angely, thank you for the kind words and 5 star review!
Fantastic experience: Recommend going there!! I love going there with my kids. Ask for Karen.N or Karina.N they helped us with all our needs!!
Hello Miguel, thank you for for the wonderful feedback and your 5 star review!
Fantastic experience: Karina and Karen are the best with kids. All the staff are amazing and friendly highly recommended taking your kids their. Doctors are amazing people!!!!!
Hi Ana, thank you for your kind words and the 5 star review!
Fantastic experience: We had such an amazing experience at Coastal Kids Pediatric Dentistry but absolutely loved the warm smile and greeting we got from Karen and Karina the dental assistant. They made my girls feel welcomed and much less stressed than when we walked in! Thanks, Karen and Karina, for your friendly welcome. We'll see you again soon!
Hi Kate! Thank you for the 5 star review! We love making children smile :)
Fantastic experience: This office is the best dental kids ever. Highly recommend. Everyone is nice and kind. Ask for Karen best dental assistant!!!
Hi Tony, thank you so much for the 5 star review!
Fantastic experience: Coastal Kids is our favorite dentist office! We’ve had such a positive experience every time we visit. I had the best interaction with Wendy on the phone today—she was incredibly nice, professional, and went above and beyond to offer helpful insights. Her kindness and expertise made scheduling so easy. Highly recommend this office for anyone looking for a friendly, caring dental team for their kids!
Hi Brittany, thank you very much for your 5 star review!
Fantastic experience: Highly recommend! We had such a great experience. Was very nervous with my 3 year old being scared, but Giselle made it such a good experience for him, he now has no fear of going to the dentist!
Hi Madi! Thank you for your 5 star review!
Fantastic experience: My daughter’s first dental appointment was great! Very nice staff, Liliana greeted me with a smile and was kindly. Michelle H was very sweet with my child. Can’t wait to go back for her next dental cleaning!
Hi Prisla, thank you so much for the 5 star review!
Fantastic experience: Highly recommend Coastal Kids in Seaford the staff are so nice and professional . Michelle H was very sweet to my children. Liliana was quick to fit me in for my daughter’s treatment!
Hello Elmer, thank you for the 5 star review!
Fantastic experience: Great experience! Michelle H was very helpful throughout my childs treatment. Liliana was very kind with helping me schedule my childs follow up appointment.
Hi Zoila, thank you so much for the 5 star review!
Fantastic experience: I had a great experience with Giselle when I took my niece for a recent dental cleaning! She made me feel super comfortable right away with her friendly and professional attitude. Giselle was thorough yet gentle, and she took the time to explain everything in a way that made my niece feel at ease. Highly recommend Giselle if you're looking for a wonderful, patient dental assistant for any little ones.
Hi Ang! Thank you for the kind words and the 5 star review!
Fantastic experience: Recently found a fantastic place for kids and just had to share it with you. From the moment we walked in, I was really impressed. Giselle, who was our dental assistant, greeted us with a warm smile and made an immediate impression with her friendliness and kindness. She was so polite and really put my kids at ease, making them feel right at home. It’s such a relief to find a place with staff like that, and I know your kids would feel just as comfortable. I highly recommend checking it out!
Hi Kristal! Thank you so much for the wonderful detailed review! We love to make children smile :)
Fantastic experience: My kids have never been a big fan of going to the dentist but Coastal Kids has changed that for them completely! The place and environment is wonderful, and the team is amazing especially Giselle, I definitely recommend!
Hello Liliana, thank you so much for the kind words!
Fantastic experience: First of all, they have a very helpful and friendly team, they do their job absolutely professionally and I would like to thank the whole team and especially Suneydi and JEN.
Hi Gokhan! Thank you so much for the kind words and your 5 star review!
Fantastic experience: After being rescheduled over and over again Wendy called us and explained the situation and was very compassionate and understanding of our concerns for the reasoning of why this keeps on happening! Thanks Wendy!
Hi Ryan! Thank you for your feedback and the 5 star review!
Fantastic experience: Wendy was so accommodating and friendly when I spoke with her on the phone in regards to booking an appointment. She was a pleasure to speak with.
Hi Chad, thank you very much for the 5 star review!
Fantastic experience: I am 18 years old but I still love going to Coastal Kids! I have been going ever since I was young. I love everyone that works there and Jen at the front desk always a happy face and positive energy from her! Highly recommend:))
Hi Kayla, thank you so much for the kind words and the 5 star review! We love to make children smile :)
Fantastic experience: I took my little Cousin to this place last week and the front desk person (pretty sure her name was Jenn if I remember correctly?) was very helpful to me and attentive to my cousin. I would recommend this place to anyone looking.
Thank you for the 5 star review Matt!
Fantastic experience: I went with my brother in law and his daughter here, everyone seemed very nice. The front desk person Jen was very sweet with her.
Hi Chris, thank you so much for the 5 star review!
Fantastic experience: We had such an amazing experience at Coastal Kids Pediatric Dentistry but absolutely loved the warm smile and greeting we got from Jenn at the front desk. She made my girls feel welcomed and much less stressed than when we walked in, and that's tough to do! Thanks, Jenn, for your friendly welcome. We'll see you again soon!
Hi Kimberly! Thanks so much for the 5 star review!
Fantastic experience: I am writing to let parents out there know that this is a great place to take kids. I was very impressed by my first impression of practice which was Jenn at the front desk! She was warm, inviting and made my kids feel very comfortable.
Hi David, thank you so much for the 5 star review!
Fantastic experience: Sheryl, Karina and Dr. Irving rallied the team together today at our visit to make it one of the best dentist appts we’ve ever had!! I have a 13 year old and a 4 year old who both look forward to the dentist because of the staff!! Thank you so much for today!!
Hi Beth, thank you so much for the kind words! We love to make children smile :)
Fantastic experience: Sheryl and Anne are amazing! Kind, patient and really have a way with kids! 5 stars just isn’t enough!
Hi Amy, thank you very much for the review!
Fantastic experience: Coastal Kids is a phenomenal office with the BEST staff. Hygienist Sheryl and Anne went above and beyond to make my child comfortable and ease any fears she had.
Hello Paris, They do love what they do. Thank you for recognizing them. Making children smile is the best!!!
Fantastic experience: Such a great experience! The hygienist Sheryl was amazing with my anxious son. She was patient and very kind!
Hi Tonya, thank you so much for the review!
Fantastic experience: We love Coastal pediatrics!! My kids are prone to cavities and they are always wonderful at answering questions and talking through treatment options. Sheryl (hygienist) makes my kids comfortable and happy during their visit and we always hope she’s working when we’re scheduled!
Hi Katelyn, thank you so much for the 5 star review!
Fantastic experience: Great office for kids! The hygienist Sheryl is one of a kind. She goes above and beyond to make sure your child has an amazing experience every single time!
Hi Katie, thank you so much for the wonderful feedback!
Fantastic experience: Coastal kids was great!! Sheryl, the hygienist, is so fantastic with small children. She made my three year old feel super comfortable! We will be back soon!
Hi Erica,
Thank you so much! We love to hear this! :)
Fantastic experience: Coastal kids is great!! Ask for Sheryl the hygienist she always makes my kids feel comfortable and happy!
Hi Josey,
Thank you so much for your review!
Fantastic experience: It is always such a pleasure to see Sheryl. She is a great hygienist who always makes kids so comfortable. They enjoy going to the dentist because of her!
Hi Steph,
This is so great to hear! Thank you for the feedback! :)
Fantastic experience: Sheryl & Karina are wonderful at Coastal kids pediatric dentistry. My kids have been coming to the office for years and we always have good experiences. Everyone from the front desk to the hygienist and Dr. DiCerbo are kind, patient, and knowledgeable. I highly recommend this dental group for kids!
Hello Alexa,
Thank you so much! We are lucky to have such a wonderful team! :)
Fantastic experience: Had my autistic sons’ (2yo) first dental visit there and it was great. The staff the doctor all of them were great with him. Because of the doctor being so great with him his visit was tear free. Will definitely recommend and I’ll be taking him back.
Hi Danielle,
Thank you so much for the 5 star review! We love to make children smile! :)
Negative experience: This review is long, but it's worth reading. In May 2023, my two kids had routine dental visits. I did my due diligence—ensured the provider was in-network with my dental insurance and booked their appointments at Coastal Kids. Both kids received standard cleanings and nothing more. Months later, I received a bill for around $370. Confused, I called my insurance company, and they told me the invoice included a charge for a "Risk Assessment," which wasn’t covered. I had never heard of this, so I asked my own dentist what it was. I was told it’s typically something Medicaid requires, but the dentist should ask if you want one, and Medicaid usually covers the cost. We don’t have Medicaid, and no one ever mentioned a "Risk Assessment" to me. So, I contacted the dental office. After several rounds of phone tag, I finally got through to someone and explained that I misplaced the original bill, but I knew I had been charged for a "Risk Assessment" I never requested. I also mentioned that if my dental insurance wouldn’t cover it, my medical insurance could, since routine dental visits are covered. They refused to submit it to my medical insurance, stating they had already done their part by submitting to Principal (thanks for nothing). I asked for a copy of the bill, and when they sent it, the "Risk Assessment" was listed as $1. Here’s where it gets bizarre. I had an entire conversation with my insurance company where they told me the $370 balance was for a "Risk Assessment." But now the bill shows it as $1? Why, then, am I being charged $370 for routine visits that should be 100% covered? I asked the office this, but no one had answers. So, I took matters into my own hands and submitted the claim to my medical insurance myself. Despite my efforts, I started receiving court papers and notices from debt collectors. Feeling trapped and scared of being sued, I reluctantly agreed to pay the $374 plus interest, even though I knew I shouldn’t have to. As a hardworking mother of two, I'm not trying to game the system—I just wanted the issue resolved. When I called the office to make the payment, they told me I had to pay the debt collection agency instead. So, I called them and was told the total—now with interest—was around $500. I agreed to pay, but then they dropped another bomb: I now owed $607 due to additional legal fees. I hadn’t even disputed anything, so why was I being charged lawyer fees? I asked if I could set up a payment plan, but they refused. They threatened to garnish my wages if I didn’t pay in full immediately. Over a bill I never should have received in the first place, my wages are at risk of being garnished. This entire experience has left me feeling completely scammed by this office. Not a single person has tried to help me resolve this, and I sincerely hope no one else has to endure what I’ve been through. It's been a stressful, frustrating nightmare. I want to emphasize that if I genuinely believed I owed this money, I would have paid it without hesitation. I understand how tricky insurance can be—I've had to cover medical deductibles in the past, and that’s something I expect. However, I am absolutely certain this should not have been my responsibility, and I’m truly disgusted by how this situation was handled. In response to the owner: Thank you for reaching out. I’ve had a few conversations with your team a few times, and unfortunately, this was the situation and response I received. I don't believe your office was transparent with this "Risk Assessment," and this situation has been a nightmare. I appreciate you taking the time to follow up.
Negative experience: THE WORST DENTIST OFFICE IN SUSSEX COUNTY!! these ppl called me a month before my son's appt the he has had for 6 months asking to change the date to a week late sure no problem. 48 HOURS BEFORE HIS APPOINTMENT THEY CALLED TO ASK TO CHANGE HIS APPOINTMENT AGAIN FOR AN HOUR LATER. I said sure. With me leaving early I did not make it there on time I was exactly 15 minutes late I get that it's still on me even tho it took my son's school over 20 minutes to get him when it doesn't take that long I tries to explain this but the lady at the front desk tells me the dentist has already left for the day. So nobody called and said hey the dentist needs to leave are you coming or was the dentist gonna walk out in the middle of my son's appt. Or would I have to wait yet again like the many time I have before for over an 1 hour seeing people who got in after me leave before me, and these were all cleaning appointments I had one appt for my daughter A CLEANING was there for 2 hours in a room with he door closed that felt like they forgot about my child and me then they were quick to get us out of there. I have pulled both my kids from hai office and now many toehr parents who have done the same. I would give this place a negative 5 stars if I could.
Hello Miranda,
We appreciate your feedback and are sorry if we were unable to meet your expectations. Best regards :)
Fantastic experience: We had an absolutely wonderful experience here! We always do. Dr Irving, Breanna, and Karina were so nice and my daughter loves coming here
Hello Christine,
Thank you so much for the 5 star review! We love making children smile :)
Negative experience: Policies are ridiculous!!! One child missed appointment so my other child who is in the middle of a dental treatment plan is then kicked out of the system as well... So so so disappointed!! They can call day of to change my appointment time and I have to be okay with it but no leniency for anyone else. Disgusted.
Hello Katherine,
We appreciate your feedback and are sorry if we did not meet your expectations. Best regards :)
Negative experience: I've been bringing our child to this dentist for some time now, and I want to start by saying the dentists are fantastic. They take great care of their patients, and we feel confident in their hands. However, I've had two frustrating experiences with scheduling. Once, our appointment was canceled because I didn’t respond to an automated text message in time. I thought it was an appointment reminder and not a manadatory text I needed to reply too. Unfortunately, I didn’t realize this until I arrived, only to be told the appointment was canceled. Today, we scheduled an appointment for a cleaning, and when we got there, we were told it wasn’t actually scheduled for that day. I’m confident I had the correct date in my calendar, so this was especially frustrating—especially since we had driven an hour to get there. Despite explaining the situation, they were unable to accommodate us. The soonest they can reschedule is four months from now. While I really appreciate the care my child receives here, I hope they will consider making improvements to their scheduling system and show a bit more flexibility when issues arise.
We are happy to hear you think our dentists are fantastic. Thank you! Communication is key and confirming appointments is of utmost importance. Thank you for your cooperation with that and we look forward to seeing you in the future. We are always trying to imporve on our end too :)
Negative experience: I took my daughter here for a visit after she knocked her front teeth out 1 to the root on a tv stand . the doctor there told me the only thing to do was to shove them back in place with her fingers & no numbing . i said absolutely not & left . now 5 months after that the teeth they refused to pull got infected & she had to have FOUR teeth removed in 1 days cause coastal kids was too ignorant to do it themselves . absolutely disgusting care & no regard for the fact they work with CHILDREN . so happy i pulled my kids from this practice
We appreciate all feedback and are sorry if we couldn’t meet your expectations. Best regards
Fantastic experience: I absolutely love how the staff help my son to not be scared of the dentist. They explain dental hygiene in a way that he understands the importance of taking care of his teeth. I noticed how most children there seem to enjoy the experience. I highly recommend Coastal Kids to anyone with children who have been afraid of the dentist. This place will completely change their opinion.
Hi Jackie! Thank you so much for the glowing review! We love making children smile :)
Fantastic experience: Coastal Kids staff were patient and accommodating. My son doesn’t usually do well at appointments and this was no exception. However, everyone did their best to get us the best care and the fastest resolution to our concerns! They are our new family dentist and would recommend them highly.
Hi Dani,
Thank you so much for the kind words and the 5 star review! We love caring for our patients :)
Negative experience: Place was great up until they wanted to give my 3 year old a filling. When offered laughing gas I politely declined as they tried to convince me to get it by saying “it makes kids feel dizzy and loopy, they love it!” Sorry just not into unnecessary drugs had she needed a tooth pulled I would have gotten it but being as it was a VERY small surface cavity that they themselves said it doesn’t even really need to be filled I didn’t believe it was necessary, also knowing I had already prepared my child for the process and what to expect when getting a cavity filled. I was then belittled by staff sarcastically saying “mommy knows best so you’ll just have to deal with it” and basically making smart comments throughout the entire process even though my child sat completely still and made out just fine as I expected. But as unprofessional and uncomfortable of a situation as that was I myself will not be returning.
We appreciate all feedback and are sorry if we couldn’t meet your expectations. Best regards
Negative experience: While the care was great I won’t lie. The compassion is not. I literally had a family emergency and even attempt to call and didn’t get an answer and while missing the appointment they literally will not see my children again from one missed appointment due to a family emergency. I feel it’s already hard enough finding pediatric dentist and to make it harder is crazy to me. Still wig them well.
We appreciate all feedback and are sorry if we couldn’t meet your expectations. Best regards
Fantastic experience: We just had our first visit here and everything was fantastic! The wait was minimal and the staff was amazing. It was my little one's first time at the dentist and everyone did great making her feel comfortable!
Hello Kit, thank you for your five star review. We will share this with the team! We love making children smile :)
Fantastic experience: Wonderful pediatric dentist office. All of the staff are friendly and informative. Cheryl the hygienist was gentle and calming for my kids. Michelle the assistant was thorough and helpful. Dr Dicerbo was very knowledgeable and made my daughters filling appointment go way better then I could have even hoped for.
Thank you for mentioning our team specifically in your five star Google review of our practice. We will let the team know how they positively impacted your experience. We love making children smile :)
Negative experience: I love them as a practice but unfortunately due to a serious illness, hospitalization he missed a confirmed appointment and they dropped him as a patient with no exceptions allowed. They say to be fair to all clients but to be fair to all patients you should take each case individually on its merit. A parent can’t always control when they or the child will get sick and sometimes that happens the day of the appointment. It’s very unfortunate to punish the child for something that they had no control over…..though I can provide verification of the hospitalization and illness.
We appreciate all feedback and are sorry if we couldn’t meet your expectations. Best regards
Fantastic experience: From the time you enter the door it is great smiles and great service! No complaints! They care about my children and the health of their teeth. I would recommend a million times over.
Thank you for your five star review and strong recommendation Naomi! We love to make children smile :)
Negative experience: Frustrated. Filled out 20 min of paperwork for my twins only to be told they don't understand my dental insurance (I've used it myself and my dentist had no problem), and that because it took 30 min and they couldn't figure it out, I would need to reschedule or they'd squeeze us in for $275 a kid and we could do our own reimbursement. Shocking and just not very friendly. We'll find another dentist.
Hello Greg,
Thank you for your review. We take all reviews positive or negatve seriously and feel your frustration. We require at least 24 hours notice for changes in insurance since we do file claims as a courtesy if you are out of network.
Insurance companies are not available at a moments notice and sometimes we wait on hold for an hour so our patient's parents do not have to. We offer to see patients the same day if you want and if not we do not penalize for rescheduling if the insurance can be sorted out at the last minute. It is impossible for us to be able to figure out the thousands of insurances out there in an instant.
Further, we send the new patient packets electronically ahead of time so they can be completed prior to appointments. We know that people do not like to complete paperwork and wish that we did not so much paperwork too. Please feel free to call the office to be sure that we have heard all of your concerns and try to meet your expectations.
Kind regards,
Coastal Kids Pediatric Dentistry
Fantastic experience: Been here a few times and they are always been good. Today my son had Sheryl and her assistant Laci, my son voiced that last time the hygienist was a little rough. Sheryl and Laci went above and beyond to make him more comfortable and took their time to make sure they were gentle. Thank you ladies so much!!!
Hi Leah! Thank you very much for the feedback! We appreciate the time you took to review us :)
Fantastic experience: Making and confirming the appointment was easy. The facility is clean and attractive; it is very colorful and stimulating for children. All staff members were professional and kind. My son was very nervous yet he was treated with warmth and compassion. We received helpful information about dental care in a respectful manner. The staff is conscientious about gradually introducing dental hygiene tools and techniques as my son gets acclimated to routine dental visits. They are very kid friendly and I love that. My son also enjoyed his prize at the end! The office is very clean and charming. I enjoy the colorful decor and playful vibe. The kids delighted in the surfboard video game console in the waiting area. The staff was kind, courteous, and efficient. Emily was friendly and warm. Dr. Irving was sensational! My son has autism and they both handled him with care. My toddler daughter is terrified of doctors but Dr. Irving remained warm and was unruffled by her screaming and crying. I’m so glad this dental practice is situated in our community. I wouldn’t want to take my kids anywhere else.
Dear Arin,
Thank you for your fantastically detailed experience! It is so important to us that children’s first experiences in dentistry are positive as to promote a lifetime of good dental health. I’m so pleased to be able to provide excellent dental care in a compassionate manner. We look forward to seeing you again. Sincerely, Dr. DiCerbo
Fantastic experience: The staff is awesome, and the doctors and nurses even better if that's even possible. Highly recommend! I made a mistake when putting the appointment information in my calendar and arrived a little late for our appointment, and everyone was very nice and tried to accommodate us without disturbing their schedules. I felt so bad for being late, but they were very professional and assisted me to the highest standards while making our whole family feel comfortable.
Hi Ana Maria! Wow - Thank you very much for wonderful review regarding our office. We care more than anyone knows and your comment lets us know we have accomplished part of our mission which is to deliver the highest standards of care with a team that will show each and every patient a level of caring and respect never seen before in a dental environment. We always welcome referrals :)
Fantastic experience: Great staff and team! Everyone's role there is important and they make us feel welcomed every visit. Dr. Dicerbo and her team are kind, knowledgeable, and passionate about what they do.
Hi Jessica, we really appreciate the compliment. At Coastal Kids Pediatric Dentistry, we all are passionate about what we do. We feel blessed to have a team that love where they work and truly care about giving a great patient experience.
Fantastic experience: AMAZING! Sheryl is the best hygienist - Dr.Irving is the best dentist. These two together made our daughters first dental experience a total breeze. I can’t recommend another pediatric dentist more!
Hi Marissa,
Thank you so much for the compliment!
Fantastic experience: My little struggles with sensory issues and has needed a great deal of dental work. The entire team is fantastic. Everyone is professional and kind. They do a great job keeping children comfortable while getting the work done.
We really appreciate the compliment. At Coastal Kids Pediatric Dentistry, we all are passionate about what we do. We feel blessed to have a team that love where they work and truly care about giving a great patient experience.
Fantastic experience: Absolutely wonderful experience! My son went from a bad experience with a previous dentist and being so nervous to being excited about going to the dentist. Everyone was accommodating, understanding and competent. Would recommend to all family and friends!
Hi Shelby, thank you for putting your trust in us for your son's oral healthcare. We value all of our patients and look to make each experience as good, if not better, than the last, and will always welcome your friends and family also. Sincerely, Dr. DiCerbo
Fantastic experience: Very pleased with the Rehoboth office. I called in the morning for an emergency appointment for my son who was a new patient. They got us in right away. The office staff was extremely nice and also the doctor. Don’t find to many offices like that anymore. Very pleased and thankful.
Hi Jen, thank you for your very nice five star Google review! We all really appreciate the time you took to review us. Sincerely, Dr. DiCerbo
Fantastic experience: Amazing! They calmed my very anxious child who was in tears about getting a cavity filled. She had two cavities originally and we could only fill the small one without her breaking down. They gave the best advice with an extremely nervous child and today we we were able to fill the second one and she walked out thinking she was a rockstar and “slayed” her second time around lol. I would recommend them all day everyday!
Hi Janine, thank you for your very nice five star Google review! We love having the opportunity to show children they can have a great appointment without being forceful. We all really appreciate the time you took to review us. Sincerely, Dr. DiCerbo
Fantastic experience: We have used Coastal Kids since our Daughter was a baby going to the dentist! Always a great experience! However, on Labor Day our Daughter lost her crown at 10 years old so I called because I wasn’t sure what to do or if it was ok’. Of course they were closed so I left the message with the “emergency” number (wasn’t sure if it was an emergency”. Dr.D called me back less than 5 min. I explained what happen and that I could see the adult tooth! All was well no need for an appointment as I thought I had one in Feb. about 10 minutes after we got off the phone she called me back 1. To let me know we didn’t have an appointment scheduled. 2. To say it had been a bit longer since she saw our daughter to call in the morning just so she could take a peek. Wasn’t an emergency but since she hadn’t had a X-ray she wanted to confirm! So we called at 8am when they opened. She left a note in her chart. They saw us at 9am and All was well! Outstanding treatment. Not only was she quick on Labor Day. She went through her chart after to confirm there was no issues. She didn’t push for emergency visit ($), she left the note in the chart like she said, and the office staff got us in! Very professional! Very good with kids! Very good with parents knowing nothing about crown teeth! Definitely the place you wanna take your kid to! Kinda sad they don’t see adults also
Hi Brittney! Wow - Thank you very much for wonderful review regarding our office. We care more than anyone knows and your comment lets me know we have accomplished part of our mission which is to deliver the highest standards of care with a team that will show each and every patient a level of caring and respect never seen before in a dental environment. We always welcome referrals.
Sincerely,
Dr. DiCerbo
Fantastic experience: This was our first time here and it was great. We didn't wait long even know the waiting room was packed. Everyone was very nice and gentle with our son. I can't wait until his check up!!
Hello Larissa, thank you so much for your detailed review! We hearing that you and your son had a great experience. We are looking forward to seeing you again! Sincerely, Dr. DiCerbo
Fantastic experience: I should have written this a while ago. My kids have been going for 7/8 years. I have never felt more comfortable and accepted with my autistic child. The staff is wonderful, however Dr Jessica Dicerbo is amazing, she is literally an angel sent from heaven ! My son hated the dentist, he has autism, Dr Dicerbo is so patient and kind to him, she realized what a difficult time he was having , so she came up with a plan to see him every 3 months to get him use to her, she even worked with my insurance since they would only allow 2 visits a year, so I didn't have to pay extra. She would sit us in a private room and take her time even giving him breaks . She never rushed him or was irrated like the other dentists we seen in the past. Our last visit left me in tears on the way home. He came to get a baby tooth pulled, he was so terrified, he eneded up kicking the tray table and not letting her pull his tooth. I was mortified and very apologetic . She looked at me in my eyes and told me not to apologize that he was scared and she doesn't want to scare him anymore since we worked so hard to get him comfortable with her and that she was proud of him for even coming that day and sitting in the chair. I was so touched by her understanding, acceptance and patience.
Hello Danielle, your very detailed five star review is so touching and meaningful! We are honored that we have the opportunity to care for so many wonderful children. We take this responsibility seriously. We especially love providing individualized care, as everyone has their own needs and customizing care is our specialty. Thank you for recognizing our entire term as well.
Sincerely,
Dr. Dicerbo
Fantastic experience: Coastal kids is amazing! They have wonderful staff and make your kids feel comfortable. Our hygienist, Bre, was so welcoming and did exactly what she needed to do in comforting my child when she was nervous for her visit! Highly recommend!
Thank you Marissa! We greatly appreciate your review and high recommendation. Your feedback will help others in deciding who to choose for their pediatric dental care!
Fantastic experience: All I can say is AMAZING! I was very nervous to take my daughter here for her first dental appointment because your child’s first impression of the dentist isn’t always the best! But the dental hygienist named Breanna is soooo great with kids and sets the bar so high when it comes to sympathy and compassion. She cares so much about my child’s oral health it makes my 2 year old curious about brushing her teeth and coming back to see Miss. bre! I definitely Recommend them and Breanna to anyone with children go see them!!
Hello and thank you for your amazing review! We love your detailed review that will help others when deciding who to choose for the pediatric dental care! Your recommendation is very meaningful!
Fantastic experience: My kids have been going to coastal kids for years but this is only our second visit to the new office In seaford (since traffic in rehoboth isnt always the best) and we love it!!! Today we met Dr Irving and Ndango, whereas we had met Cassie and Anne last time visiting.... dr Irving was amazing and my boys took a liking to Ndango. I came with 4 kids ages 14, 7,6,&5 they were very accommodating and extremely patient....Highly recommend this dentist office!!
Dear Cassie,
We are all so pleased to read your review detailing your positive experience with us. We really all care about the children and their caregivers! Your high recommendation is greatly appreciated. We look forward to seeing you again!
Kind regards, Dr. DiCerbo
Fantastic experience: Great staff! It was a pleasure to have Ms.Jennifer attend us! She was very kind and patient with the kids made the whole experience run smooth.
Hello Jocelyn, we greatly appreciate your kind words specifically about Jennifer. Thank you!!!
Fantastic experience: Dr. DiCerbo and Dr. Irving are top notch. The front desk staff is always so nice and helpful! Sheryl, Rachel, Bre, Anne, and the rest of the staff are absolutely wonderful and do an amazing job! We are so grateful for the work they do!
Hello Colin, your detailed five star Google review is so nice to read. We take great pride in the work that we do and it is nice to be recognized. Thank you!!!
Fantastic experience: Sheryl Worsh is the best hygienist! Her quality of care is remarkable. She is so gentle, kind, and knowledgeable. I am so thankful to have found her through Coastal Kids!
Hello Caitlin, thank you for your five star Google review! We love making children smile!
Fantastic experience: Such a fun office to bring the kids to! Sheryl is a terrific hygienist, she is so patient with the kids. Highly recommend setting up your next cleanings with her!
Hello Joanne, we love making the dental visits fun! Thank you for recognizing our office and awesome team.
Fantastic experience: It’s always a great day working with Coastal Kids staff! Rachael, Anne, Bre are awesome hygienist. Jennifer, Karina, Michelle, Laci, and Suneydi always make the schedule flow perfectly. Jen, Wendy and Amanda always have welcoming faces. Love Dr. DiCerbo and Dr. Irving, they are awesome dentists.
Hello Sheryl, we agree that our team is awesome and working well together makes all the difference in providing the best care. Thank you for your 5 star google review!
Fantastic experience: I would highly recommend Coastal Kids for your dentistry needs. The staff is friendly and helpful and makes you feel comfortable. The dental assistant, Rachael, was amazing. She went out of her way to explain everything to us and the visit was enjoyable.
Hello Sheryl, thank you for your high recommendation and for your specific compliment about Rachael. We love what we do and we are glad it shows.
Fantastic experience: I went with my little sister and she was very nervous. The dental assistant Alexa was very helpful and made her feel comfortable. Jessica was able to enjoy her experience because of Alexa.
Hello Daijah, thank you for your kind words about our assistant and for your five star Google review. We greatly appreciate your feedback!!!
Fantastic experience: Such a great office! Jennifer, Karina, Laci, Suneydi, and Michelle are great assistants! Jen, Wendy, and Amanda at the front always answer all questions I have. Sheryl, Bre, and Anne always do a great job. Dr. DiCerbo, Dr. Irving and Dr. Kotkin are awesome doctors! Come visit Coastal Kids for a great experience!
Hello Rachael, thank you for your five star google review of our team! They are the best!
Fantastic experience: Rachael and Michelle were very nice. Rachael was great, she took the time and was patient working with my boys. Dr. Irving was amazing as always!! Love Coastal Kids, highly recommended!!!
Hello Andrea, thank you for your five star Google review! Kind regards, Dr. DiCerbo
Fantastic experience: Had such a good experience at Coastal Kids! Suneydi at check in was great. When Michelle brought us back into our room she was really polite. The hygienist Rachael, Bre, and Sheryl were amazing! Karina and Laci were so nice when taking X-rays. Jen and Amanda was great at check out!
Hello Jennifer, thank you for your immensely kind words about our hardworking team. We greatly appreciate your five star review too!!!
Fantastic experience: Dr.DiCerbo and Karina were amazing! They took their time and gave me the best care I could’ve asked for! Rachel did an amazing job cleaning my teeth, Jennifer was very kind and genuine! Would definitely recommend to anyone! At check out Jen, Suneydi, and Amanda were so kind and made the check out/ my recall appointment super simple!
Hello Laci, thank you for recognizing our hard working team that always makes sure the children have a wonderful appointment. You’re review is very meaningful!!!
Fantastic experience: Took my nephew to his appointment for my sister and it was super friendly, good environment. My nephew doesn’t like the dentist but Suneydi talked him through everything and made him feel so comfortable. Amazing staff member!
Hello Ofelia, we take great pride in providing a comfortable environment for children to receive pediatric dental services. Thank you for recognizing us and especially Suneydi!
Fantastic experience: My kids have been going here since they got teeth! (9 and 2). I always recommend them. Lacie and Dr. Kotkin were very great with my oldest on her latest visit.
Hello Nina, we all greatly appreciate your kind words and five star Google review! We love making children smile :)
Fantastic experience: Dr DiCerbo embodies everything a pediatric dentist ought to be. She engages with the child and talks them through everything. There are many that just expect the child to open their mouth and “cooperate”, but that doesn’t always work with kids, especially anxious kids. She is amazing in her ability to use different behavior techniques effectively so that the child can “cooperate” and get used to having dental work done. She does it in a way that isn’t scary or forceful. Dr DiCerbo is highly skilled and truly dedicated to her patients. Her offices are beautiful, child friendly, and very clean. The staff has always been very friendly, polite and courteous. I highly recommend Coastal Kids!
Hello Eileen, thank you for your very detailed review and appreciation for Dr. DiCerbo’s personalized and patient style. We want what the children, parents and caregivers want: positive appointments where we accomplish common goals that promote a lifetime of happy experiences at the dental office. Your review is meaningful and we appreciate the time you took to write it!!!
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