Elite Dental Care
Information about Elite Dental Care
38024, Dyersburg
Opening hours
- sunday: (closed)
- monday: 8h-17h
- tuesday: 7h-17h
- wednesday: 7h-17h
- thursday: 7h-16h
- friday: 7h-15h
- saturday: (closed)
Elite Dental Care in Dyersburg is led by Mark Harper, DDS and Kate Whitby, DMD. Our dentists offer general, cosmetic, and restorative dental procedures including sedation dentistry, dental implants, Six Month Smiles®, and more. If you are looking for a dentist, you can stop your search. Our team can help you maintain and improve your appearance. We have six convenient locations, making our practice accessible to patients throughout West Tennessee, as we have offices in Jackson, Dyersburg, Germantown, Eads, Trenton, and Ripley. To schedule an appointment, contact us online or call your nearest office. Our friendly staff looks forward to helping you and your family experience the benefits of exceptional oral health.
Our comment from Best Dentists Club about Elite Dental Care:
Elite Dental Care is renowned for its exceptional service and welcoming atmosphere. Customers consistently highlight the friendly and compassionate staff who prioritize patient comfort and understanding. Many reviews express that the team goes above and beyond in ensuring a pleasant dental experience, alleviating fears and anxieties often associated with dental visits.
Some key points appreciated by customers include:
- Highly Professional Staff: The dental professionals are described as knowledgeable, gentle, and attentive, making every visit enjoyable.
- Comfortable Environment: The clinic is noted for its clean and relaxing environment, which significantly enhances the patient experience.
- Excellent Communication: Patients mention that staff thoroughly explain procedures and care plans, helping to build trust and comfort.
- Timeliness: Many visitors report quick service and minimal wait times, making appointments efficient.
- Personalized Care: The practice is praised for treating patients like family, which helps ease anxiety and fosters long-term loyalty.
Overall, Elite Dental Care is a top choice for individuals seeking a friendly, professional, and caring dental experience in Dyersburg.
Services and Treatments
Elite Dental Care: Reviews
Fantastic experience: Very friendly and polite staff and fast service awesome job elite dental
Fantastic experience: I have a great fear of dental work but it was a great experince. They relieved alot of my fear
Fantastic experience: They were very compassionate made sure I was 100% comfortable and the least amount of pain as possible. The best dental visit that I’ve had my entire life and I will be going back for routine dental care. I highly Recommend elite dental care clinic
Fantastic experience: Tech's were courteous and provided fast service on the way to new bottom dentures in the future.
Larry, we are so glad you were pleased with your dental care!
Fantastic experience: I receive top notch care. Always attentive .
Glad we could provide attentive service. Thank you for the kind review, Crystal.
Fantastic experience: This dentist office is the best I've ever been too. The women are the kindest. They are helpful and make you feel at home. They about your teeth as much as you do.
So happy you choose us, Crystal. Thank you!
Fantastic experience: I love elite dental, right now they are my favorite dentist. You can’t be a more friendly place to be. I really love Dr Kate. This is the best place to be.
Dr. Kate is the best. Glad we agree. Thank you, Norma.
Fantastic experience: This Dental office is very clean .The workers are very professional !Great place to go and very kind and caring
Thank you, Angela!
Fantastic experience: Every experience here is great! I used to dread going to the dentist but not anymore! Elite Dental is the best!!
Thank you so much, Crystal! We are happy to serve you!
Fantastic experience: I will FOREVER drive 2 hrs to see Dr Kate, Alyssa, TIffany & Staff for all of my dental needs. I have always been absolutely terrified of the dentist… anxiety like no other, but I genuinely had a blast today. I laughed so hard & felt completely comfortable, like I had known them my whole life. The office staff, Tiffany, Dr. Kate & Alyssa were all amazing. I wouldn’t trust anyone else with my dental care. This is truly the best team I’ve ever been to. ✨
Our team loves you, Ashley. Thank you for sharing this review. We will be sure to show this to them.
would you mind if we used your review for our other social medias?
Fantastic experience: I’m very happy with the care I receive at Elite Dental Care in Dyersburg! Everyone is friendly and professional & gentle about how they do things. Even my root canal last spring was a pleasant occasion.
WOW! Root Canal as a pleasant experience is rare. We are glad to hear that, Brandon.
Can we use this review on our other social medias?
Fantastic experience: Such a clean and friendly driven business. All of the staff had smiles on their faces and provided as much information as anyone could offer in this area of health. I'm looking forward to having them do more work on my teeth.
Awesome review, we are excited to see you again, Moon Child.
Fantastic experience: Before I went I was very apprehensive. The office staff and the dentist were wonderful. I had a great experience and appreciated all the staff that helped me. I would highly recommend this practice .
Thank you so much for your recommendation, Jeannie!
Fantastic experience: The best dentist office around! Dr. Kate is amazing and Tiffany is the sweetest and the best! Everyone is so friendly and so welcoming!
Fantastic experience: Cara Ross has been my dental hygienist for 18 years and i alway look forward to catching up with her while she cleans my teeth. She always does great work! Have to give this group 5 stars.
We appreciate your loyalty, Helen! Thank you for sharing your five stars!
Fantastic experience: Great dental care and awesome people.
Fantastic experience: Dental offices was clean and they are very professional, she helped me understand what was going with my teeth. I do recommend this place
Thank you for sharing your recommendation, Brandi!
Fantastic experience: At a elite dental I had the best experience of my life as far as dentist office goes they were nice super educated on what they were doing and all around just a fun environment to be around I love you elite dental
Fantastic experience: I personally think Dr. Mark Harper is the best dentist I've ever been to. And I've been seeing Dr. Mark Harper for at least 30 years. For awhile my insurance change and elite dental was not in network. But later I was able to change insurance company and got back in network with elite. Then Dr. Mark Harper went to dyersburg and so did I. Real Professional good Dentist. So sorry about 1st post name, that's what 72 years will do for you. Teeth , mind and everything starts to go south.
Positive experience: APPT. was at 0800 got there at 0801 waited 26 minutes before they had me start filling out paperwork then waited another 6 minutes before the gal came to take me back to get my blood pressure signed more paperwork...got my meds and got my assigned date for the work to be performed. Nice people .
Edward, thank you for making us aware of your wait so we can do our best to prevent that going forward. We appreciate your kind words about our team!
Fantastic experience: I absolutely love it at Elite Dental! I’ve never really liked going to the dentist but they make you feel comfortable and they are so sweet and understanding!
Fantastic experience: Great dental care! Wonderful staff!
Fantastic experience: I bring my 3 kids here every 6 months and from the moment we walk in we are welcomed with smiling faces and a staff that truly takes the time to focus on each of their patients! My kids love going to the dentist because of their genuine care and amazing atmosphere!
Fantastic experience: Had a really good experience at Elite Dental. They gave me a temporary solution to my problem to get me ready for a permanent fix. Service was exceptional and I was treated with kindness and respect. I would recommend Elite Dental to anyone.
Fantastic experience: Best dentist i ever been to the whole crew are friendly they take care of you
Fantastic experience: Tiffany is amazing!! Great experience
Fantastic experience: Do good work. Lovely environment and everyone is nice. Get you in there and get you right out. I be telling people how good y’all are. Thank you Good Job
Fantastic experience: Everyone was so kind, professional and knowledgeable.
Fantastic experience: Such an extraordinary staff with a manner. I am visiting my daughter from. Oklahoma and had broken my tooth my 2nd day here My daughter called them and they got me in that same day!! They extracted 2 teeth in no time at all! Gave me indepth instructions. Simply amazing service! Highly recommend them!!!!!!
Fantastic experience: Dr. Kate is the best! I don’t give compliments lightly, but she deserves the highest praise. Dr. Kate is a calming and wonderful presence; she has all the technical skill a person can possess and the tremendous ability to relate to her patients in a meaningful way that most people will never master! Every member of the staff goes above and beyond to deliver an awesome experience while also providing top quality healthcare!
Dr. Kate is a wonderful dentist, thank you for appreciating her in your review, James!
Fantastic experience: Excellent care from Dr. MARK HARPER and Sarah!! If I had 10 stars I would give! Bb
We love our team! Thank you for recognizing them in your review, Bobbie!
Fantastic experience: Kind; tops in their field;?so professional in all aspects of the business and in the services that they provide AND they intentionally personalize the service for the patient. The staff is friendly and they are so well positioned professionally in the work that’s provided to the public/patient/person. IN ADDITION TO THEIR EDUCATIONAL PROFESSIONALISM, they are timely, involved in knowing what your needs are and in taking care of you in a TIMELY way in what you came for and giving the patient their professional best. THEY ARE THE BEST!!!
Emma, your review made our day! Thank you for sharing!
Fantastic experience: Nice, friendly staff that take your concerns seriously!
We are so glad to hear you had a good experience, Dylan!
Fantastic experience: Shannon was very sweet . She was very helpful and answered any question I had.
Thank you for your kind words, Patricia!
Positive experience: The front staff was not friendly. They did not greet me upon my entry. In fact, I felt ignored. They greeted others but did not greet me. I was asked to complete information that I had already completed online. They hygienist that I saw, that day, didn't seem to be as thorough as my previous hygienist. I suppose she did a good job but I am not sure. So my overall experience was not the 5 star service I am accustomed to receiving.
Michael, we are sorry to hear your experience was not up to the standard of care you are used to, and that Elite strives to provide. We have brought this to the attention of administration and each of those teams -thank you for letting us know so we can better serve patients in the future!
Fantastic experience: Always friendly and very helpful in every way!
We are so glad to hear that, Jason! Thank you for sharing your review!
Fantastic experience: From the front desk to Dr.Harper, this place is exceptional. I couldn't be happier! Thanks for everything you do!
Your review made our day, Rocklynn!
Fantastic experience: Everyone was great! All went well!
We are so glad to hear that, Fanchon!
Fantastic experience: They are always so nice and normally im not a fan of dentist but the women here are all very kind. Also each roo. Has their own tv and music variety playing that helps you relax; to me it says they care about the Dental Assistants also and that's great. Also appreciate how they always get me and my kids all seen at the same day of not at the same exact time which helps with planning.
Heather, thank you so much for sharing your kind words! We are so glad your family's dental care has been as pleasant as can be!
Fantastic experience: Tiffany always does a fantastic job cleaning my teeth! Dr Kate is superb!
We love our team! Thank you for recognizing them in your review, Tiffany!
Fantastic experience: Everyone was so great and welcoming I had anxiety coming in but left with reassurance Callie the hygienist was super helpful and made sure I understood everything and answered all my questions
Ashley, your review made our day! Thank you for sharing!
Fantastic experience: Was very professional. Very experienced. Very caring! I would recommend anyone to go to elite dental care. This is my dentist from now on.
Christopher, your review made our day! Thank you for sharing!
Fantastic experience: My favorite team! Dr Kate and all the girls there always make things so comfortable and easy! They explain everything and make everything painless! Love them!
We are so glad you have had a painless dental care experience, Danielle!
Fantastic experience: O my God , these associates doctors front desk person the whole staff are the best they are so caring and willing to help you in your situation , I haven’t seen this kind of kindness and. caring in years . I didn’t get all of there names But the office is called Elite Dental and the name saids it all… I highly recommend you all … a new patient, lil
Lillie, we are so glad to hear you were treated with care and got the help you needed! Thank you for leaving such a kind review!
Fantastic experience: Awesome checkup bidit Everyone was very professional. Short wait time to see my dentist. Becca was incredible and accommodating. She took extra measures to alleviate any discomfort while the dental work was being done. I had no apprehensions that I was in professional caring hands.
Linda, thank you for your kind words! We appreciate it!
Negative experience: Last 5 visits were for the same filling. Really frustrating. Really expected Dr. Kate would at least step in during my visit. Just to check in on me and check my tooth outcome. Feel like they are pushing me into veneers. When all I want is to have a filling done on a chipped front tooth, like I have done every year since I was 4 years old. . I was told this year, they may not be able to make me happy.. making it sound like it's me and not my tooth. When you can visually see the difference in the two front teeth. I was told many times by several different people that I signed paperwork stating I was satisfied with the work done on my tooth.. Don't remember that ever. Even though you really don't know until you get home and the anesthetic wears off. Very surprised and disappointed at the same time.
Tammi, we are sorry to hear about your frustration! Our patients' comfort in their dental care is our priority. If there is anything Elite Dental Care can do to ensure your dental care is as best it can be, feel free to ask for our office team lead at 731-286-1583.
Fantastic experience: They were all so kind, patient, and welcoming. Made the visit so comfortable!
Jessi, we are so glad you were able to have a comfortable visit!
Fantastic experience: Dr Kate and Alissa were most courteous, knowledgeable and professional. They showed genuine concern for my dental issues. Also, Jennifer with the business office was very helpful, explaining each charge for services in as much detail as I requested.
Joe, thank you so much for recognizing our team in your review! We have made sure to share your kind words with them!
Fantastic experience: Everyone in the office is super nice and professional. Make you feel at home. Dr. Kate, Tiffany Branch and Stephanie Jones were absolutely the best! So grateful!
Agatha, thank you so much for recognizing our team in your review! We are so proud of them!
Fantastic experience: Awesome dentist office. Everyone is super nice and both times I’ve been I had to be given shots to numb everything and I’m a big baby when it comes to the shots in my mouth! Didn’t feel a thing either time! Great experience!
Thank you for sharing your dental care experience! We appreciate you taking the time to leave a review!
Fantastic experience: The moment I walked I felt I was home not at the dentist. Sarah the hygienist made me feel welcomed. I was impressed with the latest technology and with Dr. Kate Whitby. Both girls had a friendly demeanor unlike the drill sergeant types I have encountered in the past. I am quite confident in their ability to care for my big mouth.
Bill, thank you for your kind words about our team!
Fantastic experience: Everyone was very polite. They was very professional.
Thank you for your kind review, Tammy!
Fantastic experience: Dr.Kate and Callie were awesome and answered all the questions I had for them today. ❤️
We love our team! Thank you for your kind words, Mary!
Fantastic experience: Everyone was so pleasant and they made me feel comfortable!
Bonnie, thank you for your kind words! We are so glad you were able to have comfortable dental care!
Fantastic experience: Their service was excellent. Dr. Harper has been my dentist for some time now and he, and his staff are fantastic.
We love working with Dr. Harper! Thank you for recognizing him in your review, Mark!
Fantastic experience: Everyone at the Dyersburg Elite Dental Care facility were exceptional in the care of the patients. From the first young lady behind the counter that greeted me to the techs and the doctor were friendly and professional. I was impressed with the way each person worked to move the clients from reception to the dental chair without any problems or stress. Going to the dentist isn’t something anyone enjoys and can’t wait to go again, well this crew made it so enjoyable I do want to come back again. Kudos to the entire crew. Jerry Walther
Jerry, thank you so much for your recognition of our entire team in your review! We appreciate your feedback and are glad to partner with you in your dental care!
Fantastic experience: Friendly,awesome people,,,really very well mantained,...excellent work area,..great exsplaining procedures,and plans,..helps in every way they can,to make me comfortable,and pain free,...
We are so glad you had a comfortable, painless experience, Valery!
Fantastic experience: Absolutely wonderful place! The staff were so friendly and welcoming. My first visit felt like I’ve been going there forever. I would give 10 stars if I could
Your review made our day, Tiffany! Thank you for taking the time to share!
Fantastic experience: Very kind, welcoming, gentle and knowledgeable! Thank you for the great experience. I will be back.
Thank you for your kind words, Stephanie!
Fantastic experience: My Grandson is on the Autism Spectrum and they are great with him. He enjoys coming and the staff kept me informed completely the entire visit.
Charlotte, we are so glad you have been able to find compassionate and informative care for your grandson!
Fantastic experience: This was my first time visiting Elite Dental and I loved everything about this place. The workers are so nice and Dr.Kate made me feel so comfortable I can’t say enough good things about them so glad my friend referred me to them they are awesome!!!!!!!
Carolyn, we are so glad you loved your dental care! Thank you for sharing!
Fantastic experience: Elite Dental and all of the staff go above and beyond to make you feel comfortable and cared for. I feel like I am part of their family! I would and have recommended them to all my family and friends. Best place in the Dyersburg area!
Sheila, your recommendation made our day! Thank you for sharing!
Fantastic experience: My second time going and I love the environment and everyone was so friendly. I look forward to going everytime.
We are so glad you have found an enjoyable experience!
Fantastic experience: Awesome people. Awesome work. Awesome facility. Thanks alot, will be returning even if just for some deep cleaning
Bobby, thank you for your kind review!
Fantastic experience: Been going here since I was little and ive never had a problem. They make a schedule and text you reminders a few days before hand and quick to get you in. They help with recommendations and asking questions.
Trent, thank you for sharing your kind words! Your review made our day!
Fantastic experience: Thanks to the Elite team for taking good care of me on my first visit.. I was a little nervous at first because I was a patient of Dr. Prince and I didn't see any familiar faces but that changed and now I have more new friends.
Jackie, we are so glad you were able to find dental friends! Thank you for sharing your review!
Fantastic experience: Dr. Kate and her staff are great.
Thank you for sharing, Pat!
Fantastic experience: Dr. Kate and her assistant Tiffany was very polite and very helpful. I finally have answers to my issues I’m so thankful for Dr. Kate. Highly recommend her.
We love our team! Thank you for recognizing them in your review, Tina!
Fantastic experience: They took such good care of of me!! I’ll be back!!
We're so glad to hear that, Belinda!
Fantastic experience: Kind friendly caring . So far problem is much better!❣️ great care today ! Like family to me! 8:13/25
We are so glad you were able to find dental solutions, Linda!
Fantastic experience: This New Style Dental Clinic creates the most relaxing environment I have ever experienced dealing with a Dentist !!!! EVER ELITE DENTAL OF Dyersburg
Thank you for your review, Thomas!
Fantastic experience: Great experience! Dr. Kate and Callie are awesome. Always love seeing Jennifer when I arrive for my appointment. wonderful office
Lane, thank you for your kind words about our team!
Fantastic experience: Taken back on time for appointment for cleaning. Staff pleasant and professional.
We're so glad you had a professional experience, Nancy!
Fantastic experience: The staff is amazing! Super sweet and very knowledgeable!
We love our team! Thank you for sharing, Audrey!
Fantastic experience: Everyone made me feel comfortable as soon as I walked in the door. They took their time and explained everything and just made me feel so welcomed. They are absolutely amazing.
Natasha, thank you for sharing your review! You made our day!
Fantastic experience: The staff is very professional and they make you as comfortable as possible during your visit.
We love our team! Thank you for sharing, Samuel!
Fantastic experience: Elite was great. I had just had a bad experience with another dentist in which the procedure was a failure and their bedside manner was less than stellar. So I tried Elite as a recommendation from a friend. As soon as I walked in I was treated graciously and treated as if I were family right from the start. The doctor and everyone there was very thorough, answering any and all questions I had and left nothing to be desired. Can’t recommend enough. I will be switching my whole family to Elite.
Thank you so much for your kind words, Samuel! We are so glad you have found a dental home for you and your family!
Fantastic experience: I've never been treated so nice at any doctor or dentist office in my life as I was at Elit Dental care in dyersburg tn.TN. I may have to create a tooth ache just to go back lol. They know how to put a smile on your face thanks
Rickey, your review proves that smiles are contagious! :D Thank you for sharing your experience!
Fantastic experience: Love Cara Ross and Dr Kate! Thank y’all for taking care of me, Lyndal
Thank you for your kind words about our team!
Fantastic experience: Everyone was very friendly and helpful! Everything was explained clearly and they are willing to answer any questions I had. They took time to ensure I felt comfortable moving forward with our dental plan and didn't look over the anxiety that comes with going to the dentist!
Ashley, we strongly believe that education is key to having comfort in your dental care, and are so glad that has been your experience!
Fantastic experience: Y’all are very efficient and professional at providing excellent dental care to your patients. The atmosphere of y’all office is very friendly and supportive to the patients. The dental technicians are friendly, concern about their patients dental care. An offer great dental advice along with dental Doctor's who have the patient dental hygiene and health for each patient to be the best goal for them to have good teeth and healthy gums. God bless all of Y’all, Bro. George Winters
Thank you for your kind review, George! We appreciate you recognizing our team!
Fantastic experience: Overall I have had an amazing experience while getting my dentures. They have taken care of every small detail and I feel like family when I’m there.
Shane, we are so glad you had a good experience in your dental restoration!
Fantastic experience: They get you in at your appointment time or within 10 minutes. The staff from the front desk to the dental hygienist to the doctors are all friendly and very professional. They always make sure I'm very comfortable.
Charles, we are so glad you have comfortable and efficient dental care! Thank you for sharing your review!
Fantastic experience: I don’t think anyone really enjoys going to the dentist. But as far as dental visits go, I always have a good experience here & no anxiety. A couple years ago I stopped taking my then 7 year old son to the local pediatric dental office because his anxiety was so high when we went. It felt like we were just a number there & his teeth were never really cleaned. We actually ended up at LeBonheur to get his dental work done because of the level of his anxiety. But now he walks into Elite & goes back with the hygienist alone & lets them do what needs to be done! Hallelujah!!!! Everyone is friendly & professional. Highly recommend Elite Dental!
Amy, your review made our day! We are so thankful your son has been able to find comfort in dental care!
Fantastic experience: Dr. Kate is the best! Staff are quick and attentive!
We love our team! Thank you for recognizing them in your review, Amanda!
Fantastic experience: Everyone was kind and made sure I was comfortable definitely would recommend elite in dyersburg.
Erica, we appreciate your kind recommendation! Thank you for sharing your review!
Fantastic experience: Friendly experience, look forward to starting the dental work.Caring professionals, friendly. Thank you for listening and taking your time to make me comfortable.
We are so glad you are looking forward to your dental care, Angie!
Fantastic experience: First time I have been at a dentist and felt comfortable! They were amazing, I am grateful for such a warm, and kind hygienist and dentist!
We are so thankful you were able to have comfortable dental care, Karrie!
Fantastic experience: Everyone was very polite, pleasant, and friendly. The new office is top-notch state of the art. My experience was very positive! Cara did an exceptionally good job cleaning my teeth.
Thank you for your kind review, Pam!
Fantastic experience: First, I want to say thank you Jesus for get me in within an hour of me calling for an appointment. Second, my RDA was Tiffany Branch! She was the most polite, kind, knowledgeable, and patient person that has ever worked on me. She made my experience there the best she possibly could. I give this place an 11 out of 10! This was my first time there and they made the whole process easy for me! Way to go Tiffany and Elite Dental Care! Y’all are second to none. See you soon!
Colton, thank you so much for recognizing Tiffany in your review! We love our team and are so glad you were able to have such excellent dental care!
Fantastic experience: Everyone there is always so nice !! Madyson does a great job cleaning my teeth. Dr Kate & Stephanie went out of their way to speak to me, that means a lot, makes me feel important !!
We appreciate you leaving a review, David! Thank you for recognizing our team - we are so proud of them all!
Fantastic experience: They were all nice and friendly and kept me calm all the way through till the end thank you
We are so glad you were able to feel calm throughout your dental care, Latanza!
Fantastic experience: The staff was very friendly and reassuring. I have had bad experiences in the past with dentists but Elite Dental of Dyersburg made me feel very comfortable.
We are so glad you were able to find comfortable dental care, Roy!
Fantastic experience: This place truly cares about their patients hygienist Becca was awesome she was kind and gentle explaining everything to me and making sure I stayed comfortable putting my anxiety at ease and Dr.Eva and her assistant Tara made me as comfortable as possible while removing a tooth with a bad infection I can't say enough good things about this place if you have anxiety about a dentist office this place will change your mind here your a person and not a number
Thank you so much for recognizing our team, Margaret! We are so glad you had such a great dental care experience!
Fantastic experience: Dr. Kate and Stephanie worked on me….They were very nice and attentive toward me. I will go back!
Fantastic experience: I am new to Elite and so far they have taken great care of me!! Everyone has been so friendly and caring! Thanks to the awesome team at Elite! ❤️
Fantastic experience: It was a great experience.Made me want to go to the dentist more often
Jacob, what a stunning review! Thank you for sharing!
Fantastic experience: I love this place. Dr Harper let me know an exact plan for my teeth and is a straight shooter. Kate Whitbee is the sweetest and they all make me feel so comfortable
Buffie, thank you so much for recognizing our doctors! We are so proud to have them on our team!
Negative experience: I’ve never done a business review but I feel as if this is needed. I’ve been a patient with Dr. Prince since I was a toddler and now Elite took over after he retired. It seems like a small town feel is gone when I walk into now the new Elite location. Only reason I continue going because I love Cara & Jennifer. However this morning ( June 3rd), I call and request my most recent x-rays (took about 3 weeks ago) for my Oral Surgeon appointment today. I was told by Alexis that they don’t send x-rays to patients and the oral surgeon needs to call, I proceeded to say okay I’ll call the oral surgeon for them to contact Elite for my x-rays. Oral surgeon office ( Oral Surgery Associates of West Tennessee) never received the X-rays so I had to pay again for more x-rays at the oral surgeon. Alexis calls me around 4pm, and proceeds to tell me she tried to send the x-rays over 3 times but it failed to go through. I feel as a patient when I request my x-rays I should be able to receive them, if Alexis knew the x-rays didn’t go through she should have took the responsibility and called the patient (Andrea Smith) and come up with another solution instead. The communication with Alexis was horrible, and I should have been provided with my x-rays when I requested on the first phone call, and it would been better for the patient to not have to pay for more x-rays. I understand things get lost in emails but Alexis could have handled this situation more professionally.
Ms. Andrea, we are sorry to hear about this frustration. This has been brought to management's attention and will be discussed with our team to ensure our standard of care better reflects patients needs.
Fantastic experience: I am loving the new office in Dyersburg. Dr Harper and his staff are in a league of their own. I have been a patient for 20 years.
Thank you for sharing your kind words, Bonnie! We appreciate the expressions of loyalty!
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