Avenue D Family Dental

Avenue D Family Dental
4401 Avenue D
11203, Brooklyn
+1718-451-3032

Opening hours

  • sunday: (closed)
  • monday: 10h-19h
  • tuesday: 10h-19h
  • wednesday: 10h-19h
  • thursday: 10h-19h
  • friday: 10h-18h
  • saturday: 9:30-15h

Under new ownership, Avenue D Family Dentistry is now part of the New York Family Dentistry organization, with 5 offices throughout Brooklyn and Queens, providing quality dental care and outstanding service.

Our comment from Best Dentists Club about Avenue D Family Dental:

Avenue D Family Dental is a highly regarded dental practice known for its exceptional patient care and welcoming environment. Many clients have expressed their gratitude for the friendly and professional staff, including notable mentions of Dr. Lam, Dr. Held, and Ms. Beverly, who are praised for their gentle approach and thorough explanations of procedures.

Highlights of Avenue D Family Dental include:

  • Friendly and Professional Staff: Patients have consistently noted the warm and welcoming demeanor of the staff, which contributes to a comfortable experience.
  • Excellent Patient Care: Numerous reviews highlight the team's attention to detail and their commitment to patient comfort, making dental visits less intimidating.
  • Efficient Service: Many clients appreciated the quick service and minimal wait times, along with the use of modern techniques and technology.
  • Strong Community Reputation: Avenue D is a trusted provider for many families, with long-standing patients expressing loyalty and satisfaction over the years.

Overall, Avenue D Family Dental continues to build a positive reputation in the community, with many patients recommending it for its high-quality dental services and compassionate care.

Avenue D Family Dental: Reviews

4.1/5 (199 Reviews)
faith clarke 1 month ago

Fantastic experience: Dr held & Shari were so great ! I appreciate them both for working with and on my teeth . I have the best dentist ever . I’m super happy with them and the establishment. Thank you avenue d dental

Avenue D Family Dental
Avenue D Family Dental

hi Faith, Thank you so much for your kind words and positive review of our dental service! We are thrilled to hear that you had a great experience with us. It was a pleasure, and we look forward to providing exceptional care in the future as well.

Akeem Budd 1 month ago

Positive experience: Service was quick and easy

Avenue D Family Dental
Avenue D Family Dental

Hi Akeem, Thank you for the positive feedback and 4-star rating! We're thrilled you had a great experience with our gentle and cool staff. We'll keep working hard to earn that 5th star next time. See you soon at Avenue D Family Dental!

Wayne Phillips-Gelley 1 month ago

Fantastic experience: The staff is very professional. I leave feeling refreshed every time.

Avenue D Family Dental
Avenue D Family Dental

Hi Wayne, We so appreciate your 5-Star review and we look forward to seeing you next time! Thank you from the Team at Avenue D Family Dental.

Amber Anthony 1 month ago

Fantastic experience: I had a great experience with the dental hygienist, Carlene. She took the time to thoroughly explain my situation, was very patient throughout the process, and was extremely thorough with my cleaning. I would highly recommend her for dental cleanings.

Avenue D Family Dental
Avenue D Family Dental

Hi Amber, Thank you for your kind words! We are delighted to hear that Carlene provided you with a great experience. We appreciate your recommendation and look forward to seeing you again for your next dental cleanings.

Suzanne Browne 2 months ago

Positive experience: They have the latest techniques, however they are very quick to draw up loans and do payment plans,. Its a good place but don't like when I go to a dentist and they think you are constrained to do what they say and don't know how your financial status is?? This is the only fault I find with them. I had to take out a loan for over 9,000 dollars in 2022 and still paying for it. Then now they want to take out another loan to do a cosmetic tooth at the front of my mouth which will cost over 2,000 dollars. They and this cosmetic tooth and dentures.

Avenue D Family Dental
Avenue D Family Dental

Hi Suzanne, Thank you for your feedback and for recognizing our use of advanced dental techniques. We’re sorry to hear that the financial discussions felt uncomfortable. Our intent is never to pressure patients, but to provide clear options so they can make informed decisions that work for them. We appreciate your honesty and will take your comments into consideration as we continue to improve the patient experience.

zin ski 2 months ago

Fantastic experience: I love the customer service provided here. The staff are professional and make me feel good about oral hygiene. Ms Charline was amazing!!!

Avenue D Family Dental
Avenue D Family Dental

Thank you for your kind words! We are thrilled to hear that you enjoyed the customer service and found our staff to be professional. Ms. Charline will be delighted to receive your praise. We look forward to seeing you again for your next visit!

Mauricia Smith 2 months ago

Fantastic experience: I recently got a filling and Dr.H made me feel comfortable and was very gentle. His assistant Sherry also made it very easy for me to relax and they were very honest with me. Thanks happy holidays

Avenue D Family Dental
Avenue D Family Dental

Hi Mauricia, Thank you for the positive feedback! We're glad you had a comfortable experience with Dr. H and Sherry. We appreciate your kind words and wish you happy holidays too! If you have any questions or need further assistance, feel free to reach out.

Romena 2 months ago

Fantastic experience: I had a really nice visit for my routine appointment. The staff were friendly and they explained everything to me. I have been a patient for many years and keep returning because of the courteous service

Avenue D Family Dental
Avenue D Family Dental

Hi Romena, Thank you for being a loyal patient! We're thrilled to hear that you had a great experience during your visit. Our friendly staff is always here to provide exceptional service. We appreciate your kind words and look forward to seeing you at your next appointment.

Shanaya T 2 months ago

Negative experience: I got a filled in couple months ago and it came out. Yup, you read that right but I was cool with it because I was like let me just go get it done again. I tried to make another appointment to get it redone and the said the next available appointment is in April. The hole is literally getting bigger and bigger to the point I brush my teeth 4 times daily to avoid food getting stuck in there.

Avenue D Family Dental
Avenue D Family Dental

Hi Shanaya, Thank you for sharing your experience, and we’re truly sorry to hear about the trouble you’re having with your filling — that’s certainly not the experience we want for any patient. We understand how frustrating and uncomfortable this must be, especially while waiting for an appointment.
We’d really like to help get this resolved as soon as possible. If you could please contact our office directly at (718) 451-1888, we will do everything we can to get you in sooner and take care of that tooth right away.
We appreciate your feedback and hope to make this right for you.

Eric Nazario 3 months ago

Fantastic experience: Lana did a great job with my cleaning! The staff of avenue D was very professional!

Avenue D Family Dental
Avenue D Family Dental

Hi Eric, Thank you for recognizing Lana's great work and for appreciating our professional staff at Avenue D. We strive to provide top-notch service for our customers. We look forward to seeing you next time!

Tiffany 3 months ago

Negative experience: Worst dentist I’ve ever been to. I sat in the room for an hour before someone came to clean my teeth and she cleaned my teeth in under Two minutes and left. The x-rays took longer than the cleaning. Horrible Customer service. And to top it all off, they didn’t even fix my cavity she just offered me fluoride, but told me my insurance didn’t cover it and that I would have to pay $100 for it. They seem to only care about money than your actual teeth.

Avenue D Family Dental
Avenue D Family Dental

Hi Tiffany, We’re sorry to hear about your experience. This is not the level of care or communication we aim to provide. Your feedback about wait time, the cleaning, and treatment options is important, and we’d like to look into this further. Please contact our office at (718) 451-1888 so we can discuss what happened and work to make it right. - Thank you Avenue D Family Dental

Chaim 3 months ago

Negative experience: Here’s a shorter, sharper version that still sounds professional: They had no idea how to submit my root canal request to insurance and kept giving me the runaround. Every time I called, they either disconnected me or avoided calling back. They insisted I “wait for a letter,” even though they already saw it wasn’t approved. It felt like they were wasting my time until I gave up!

Avenue D Family Dental
Avenue D Family Dental

Hi Chaim, We’re sorry to hear about your experience. Insurance approvals can be complicated, but you should never feel confused or unheard. We apologize for the frustration and would like to review what happened and help resolve it. Please call us at (718) 451-1888 and ask for the Office Manager so we can assist you directly. Thank you - Avenue D Family Dental

spi 3 months ago

Positive experience: aside from the slightly long waits (my appointment was at 6, wasnt seen till 6:30-7ish) this dental place is alright, ive been a patient here since i was born, staff is friendly, dentists are friendly, they explain in detail what i need done and if its covered by insurance or not they let me know before they do the work, and if you have a dental emergency such as tooth pain they see you quickly and urgently, and will give you a referral the same day. you guys rock!

Avenue D Family Dental
Avenue D Family Dental

Thank you so much for your thoughtful review and for being such a loyal patient over the years — we truly appreciate your trust in our team! We’re so glad to hear you’ve had positive experiences with our staff and care. We also appreciate your feedback about wait times; we’re always working to improve scheduling so every visit runs as smoothly as possible. Thank you again for your kind words and continued support — we’re grateful to have you as part of our dental family!

Val Love 3 months ago

Negative experience: Sit there for an hour inside on the chair with the bib on and no attention..I was so disappointed i left..called my insurance and let them know..I was given a new dental..

Avenue D Family Dental
Avenue D Family Dental

Hi Val - We’re truly sorry to hear about your experience. This is not the level of care we strive to provide, and we sincerely apologize for the long wait and lack of attention you described. Your feedback is important to us, and we will review our processes to ensure this doesn’t happen again.
If you’re open to it, we’d like the opportunity to make this right. Please reach out to us at (718) 451-1888 so we can discuss a resolution.
Thank you for sharing your feedback. - Avenue D Family Dental

Daniele Charles 3 months ago

Positive experience: Hello I would love to leave a great review for this dentist the treatment was amazing . The workers did everything in their power to ensure I was fully equipped with referrals ,support and care for my next appointment. I would highly recommend this dentist to anyone who is need of dental care

Avenue D Family Dental
Avenue D Family Dental

Hi Daniele, Thank you so much for your thoughtful review! We’re so glad to hear that you had a positive experience and felt supported by our team. Providing excellent care and helping our patients feel prepared every step of the way means a lot to us. We truly appreciate your recommendation and look forward to seeing you at your next appointment!

Tasha A 4 months ago

Negative experience: I see someone else had the similar experience as me. I just didn't accept to pay. It was my 1st visit 2 the office 4 toothache. They took a lot of X-rays. The Dr entered room, no greeting or intro(still don't know his name, he was young &Spanish) he told me my insurance wouldn't pay. The cost was $2,500 & they have payment plan. I stated I'll have to contact my insurance for clarity & to just give me rx. My instinct was . Per insurance, they needed to submit prior authorization which they never did.This was a WOW! Need less to say I will NEVER return.These ppl are trying to exploit poor ppl, just disgusting, unprofessional & $ grab moment. ⚠️ ppl

Avenue D Family Dental
Avenue D Family Dental

Hi Tasha, We are sorry to hear about the issue you experienced. If you can PM us or call us at (718) 451-1888 we will happy to discuss your concern with you.
Thank you for letting us know of your concern, the team at Avenue D Family Dental

Wanda Dones 4 months ago

Negative experience: This was one of the worst experiences I’ve ever had with a dentistry office ever. I was scheduled for an appointment where I then had to sit and wait for 3 hours. The office staff were highly un knowledgeable and were gossiping about the care of patients. Save yourself the time and find a dentist that actual cares about the service of care they’re providing from the office start to the dentist. The only pleasant person in this whole facility was the male dentist.

Avenue D Family Dental
Avenue D Family Dental

Hi Wanda, We are very sorry to hear about your experience. Waiting for your appointment and feeling that our team was unprofessional is not the standard of care we strive to provide. Your feedback is taken very seriously, and we will be reviewing this situation internally to ensure it does not happen again.
We’re glad to hear that you had a positive experience with the dentist and we hope to have the opportunity to provide you with a smoother, more professional experience in the future. If you’d like to discuss your visit further, please feel free to contact us directly at (718) 451-1888

Tai F 4 months ago

Fantastic experience: Shari is extremely professional and a remarkable hygienist. The dental assistant are very accommodating.

Avenue D Family Dental
Avenue D Family Dental

Hi Tai, Thank you for recognizing our team's professionalism and exceptional service! We strive to provide the best care for our patients. Your feedback is greatly appreciated! See you next time at Avenue D Family Dental.

GAMBLE GEE 4 months ago

Fantastic experience: Amazing staff I loved my experience I love my dentist

Avenue D Family Dental
Avenue D Family Dental

Thank you for your kind words! We're thrilled to hear that you loved your experience with us and your dentist. We look forward to seeing you again for your next appointment!

Shuba A 4 months ago

Negative experience: They were too busy talking among themselves and the lady who took pictures. I couldn’t understand her. They only worried about money, someone having a hard time, and trying to get their teeth done. They were not friendly. Definitely not going back..

Avenue D Family Dental
Avenue D Family Dental

Hi Shuba, We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. We always strive to provide clear communication, compassionate care, and a comfortable environment for every patient. Your comments are concerning to us, and we’d like the opportunity to better understand what happened and make things right. Please reach out to our office directly at (718) 451-1888 so we can personally address your concerns.
Thank you for bringing this to our attention.

Izzat Azamat 4 months ago

Negative experience: Avoid this place. Appointment must wait 3 months.

Avenue D Family Dental
Avenue D Family Dental

Hi Izzat, We’re sorry to hear about your frustration with our scheduling availability. We understand how important it is to be seen in a timely manner and do our best to accommodate every patient as quickly as possible. Our office has been experiencing high demand, and we’re actively working to open additional appointment slots. Please give us a call at (718) 451-1888 so we can help find a time that works best for you.
Thank you for your understanding.

Natasha Bailey 5 months ago

Negative experience: I used to go to this dentist many years ago. I stopped going after I explained to the man that I always have a bad experience with dentist and the last one put a hole in between my two front teeth, and before even checking my teeth he immediately responded. “you people don’t understand…“ that plus the fact that I just didn’t like his overall demeanor deterred me from going back. I’m writing this review today because my mother went today and they tried to con her out of $6000 telling her that her insurance didn’t cover her dental bridge, but after speaking to her insurance company, she found rhat dental office in network and the procedure is completely covered. When she called and explained this the receptionist hung the phone up in her face. These people are nasty and rude, do not go!

Avenue D Family Dental
Avenue D Family Dental

Hi Natasha, We’re very sorry to hear about both your past experience and your mother’s recent visit. At Avenue D Family Dental, we strive to provide clear communication, respectful service, and the best care possible for every patient. It’s concerning to hear that you felt otherwise, and we want to assure you this is not the standard we hold ourselves to.
Insurance coverage can sometimes be complex, and we never intend for there to be confusion or frustration regarding benefits. We would greatly appreciate the opportunity to review your mother’s case in detail to make sure everything is clarified and resolved properly. Please contact our office directly at (718) 451-1888 and ask for the office manager so we can assist you further.
Thank you for bringing this to our attention—we will be addressing this internally to prevent any future misunderstandings.

Sharlonna Williams 5 months ago

Fantastic experience: Dr. Lam was so patient and kind! He explained every single step of my procedure

Avenue D Family Dental
Avenue D Family Dental

Hi Sharlonna, Thank you for your kind words! We strive to provide excellent care and clear communication. Please don't hesitate to reach out if you have any questions or need further assistance. Thank you for being a patient of Avenue D Family Dental.

Aryanna Mcfarlane 5 months ago

Fantastic experience: Staff was really great, very friendly and welcoming 10/10

Avenue D Family Dental
Avenue D Family Dental

Hi Aryanna, We so appreciate your 5-Star review and we look forward to seeing you next time! Thank you from the Team at Avenue D Family Dental.·

Ashley Daniels 5 months ago

Negative experience: update - i really wish someone would hold offices like this accountable , and every day i understand why people do not like insurance or dealing with "car salesmen like dentist " "It sounds like there may have been a misunderstanding regarding your appointment and insurance processing"- there no misunderstanding - if you call me and say " you filed a grievance against the other office , so were going to cancel your upcoming app. which they knew i was already upset when they called , so either the people in the offices are scammers or incompetentence to the fullest After dealing with 1491 Flatbush junction family dental (0/5) and their shenanigans, I now have to put a review for the office manager who thought that she could scam me by creating a fake appointment, knowing that I filed a grievance against there other office . -she called me apologetic and even offering to put me in touch with a dentist that she uses only to call a week later to cancel it, but didn’t tell my insurance that she canceled it, be careful when using these people because they move funny, they are not to be trusted

Avenue D Family Dental
Avenue D Family Dental

Hi Ashley,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this situation must feel. We take concerns like yours very seriously and want to clarify that Avenue D Family Dental strives to provide honest, transparent, and professional care for all of our patients.
It sounds like there may have been a misunderstanding regarding your appointment and insurance processing. We would appreciate the opportunity to review what happened and resolve this matter directly. Please reach out to us at (718) 451-1888 so we can discuss your concerns and ensure your records are accurate.
Your trust is very important to us, and we’d like the chance to make things right.
— Avenue D Family Dental

Shakiya Fraser-Edmonds 5 months ago

Positive experience: Good dentist office, just their timing of things isn’t really good.

Avenue D Family Dental
Avenue D Family Dental

Thank you for your feedback! We strive to improve our timing for a better experience. Your input helps us enhance our services. We appreciate your visit and hope to see you again next time.

ms.dimples neah 6 months ago

Fantastic experience: *Edited Review* Due to an encounter with an employee refusing to provide the information for dental care provider. I was unsure about the legitimacy of this organization. A representative reached out to me via phone call clarified the misunderstanding provided me with the direct website to view all providers. She was able to schedule an appointment for me in a timely manner and kept in contact for my appointment with expectational customer service so I will change my review from 1 star to 5 stars. It is human to have misunderstandings but this business ensured it was resolved and that’s what any customer can expect.

Avenue D Family Dental
Avenue D Family Dental

Thank you for bringing your concerns to our attention. We take allegations like this very seriously. At Avenue D Family Dental, the safety and trust of our patients are our top priorities. We assure you that all clinical procedures are performed by licensed professionals in accordance with New York State regulations.

If you had a specific experience that made you feel uncomfortable or uncertain, we would truly appreciate the opportunity to discuss it further and address your concerns directly. Please feel free to contact our office at (718) 451-1888 and ask to speak with our office manager.

Your feedback helps us maintain the highest standard of care, and we would welcome the chance to make things right

Brandon Burke 6 months ago

Positive experience: Very kind and knowledgeable staff. Walked me through everything being done. Wait time can be a bit long depending on the day

Avenue D Family Dental
Avenue D Family Dental

Hi Brandon - Thank you for your feedback! We're glad you found our staff kind and knowledgeable. We're working on reducing wait times to improve your experience. We appreciate your patience and understanding.

Garry Laquinte 6 months ago

Fantastic experience: Great staff! Very professional and respectful. A nice neighborhood feel to the office!

Avenue D Family Dental
Avenue D Family Dental

Hi Garry, Thank you for your kind words! We take pride in providing a professional and respectful experience with a neighborhood touch. We look forward to seeing you again at Avenue D Family Dental

Kemoi Reyes 6 months ago

Fantastic experience: They are awesome! Kenny is a great hygienist!

Avenue D Family Dental
Avenue D Family Dental

Hi Kemoi - Thank you for the kind words! We're thrilled to hear that Kenny provided top-notch care. We look forward to seeing you again for your next visit.

Rene Crawford 6 months ago

Fantastic experience: I definitely recommend this dental clinic. Kenny was super nice and friendly. Explained the process.

Avenue D Family Dental
Avenue D Family Dental

Hi Rene, Thank you for recommending our dental clinic! We're glad Kenny provided you with friendly service and explained the process. We appreciate your positive feedback! Thank you for being a patient of Avenue D Family Dental.

Richard Sargeant 6 months ago

Fantastic experience: Lana and staff was amazing . Think I found my hygienist.

Avenue D Family Dental
Avenue D Family Dental

HI Richard, Thank you for your kind words! We're thrilled to hear that Lana and our staff provided you with an amazing experience. We look forward to being your go-to hygienist and providing you with top-notch care in the future. See you next time at Avenue D Family Dental.

sabrina Williams 7 months ago

Negative experience: I’ve never left a bad review in my life but this has to be said. I tried to get treatment here two years ago, and they completely ignored my complaint and did what they wanted, now two years later I’m having to pay so much to treat something that they could’ve prevented. Find dentists why actually care and listen to your concerns!

Avenue D Family Dental
Avenue D Family Dental

Hi Sabrina - We’re truly sorry to hear about your experience. It’s always our goal to provide attentive, compassionate care and to work with patients to address their concerns fully. We regret that you felt unheard during your visit, and we understand how frustrating it must be to deal with ongoing issues.
We would appreciate the opportunity to review your case and learn more about what happened. If you're open to it, please contact our office directly at (718) 451-1888 so we can better understand the situation and see if there’s anything we can do to make things right.
We value feedback like yours as it helps us improve and continue striving to provide the best care possible.

Yuritzel shepherd 7 months ago

Negative experience: Super clean and they have modern technology. However front desk isn't attentive to details and I made a trip for no reason because I wasn't able to get the service I needed and was rescheduled for in 2 months. Seems a little organized.

Avenue D Family Dental
Avenue D Family Dental

Hi Yuritzel - Thank you for your feedback. We apologize for any inconvenience you experienced. We are working on improving our front desk service to better accommodate your needs. Please contact us directly at (718) 451-1888 so we can assist you with rescheduling your appointment sooner.

Keston Huggins 7 months ago

Fantastic experience: Dr Held was spectacular along with his assistant Beverly. 10/10

Avenue D Family Dental
Avenue D Family Dental

Hi Keston - Thank you for the glowing review! We strive to provide top-notch service with a great team. We appreciate your feedback and look forward to seeing you next time!

Keri R 7 months ago

Positive experience: This place really doesn’t care about the health of your teeth. I am currently doing a treatment plan for one problem but I have a slew of other problems that they don’t even address until I come back to them IN PAIN and they can’t even help me. I feel so stuck with them as I am paying A LOT for a treatment that doesn’t even guarantee anything . The appointments are so quick and quiet and very uninformative. I hate it here. I also strongly dislike the front desk service. I understand that this location means a certain demographic coming in but I am still spending THOUSANDS of dollars. A good morning and friendly demeanor would be nice. The receptionist is the first person you see before your appointment, why should I feel like I’m bothering her by coming in for my appointment? Feel very trapped and uncared for here should’ve just let all my teeth fall out anyways. My treatment doesn’t even prevent that and they don’t have a surgeon at this location to help me

Avenue D Family Dental
Avenue D Family Dental

Hi Keri,
We’re truly sorry to hear you’ve been feeling this way. Your concerns about care, communication, and your front desk experience are very important to us. That’s not the kind of service we aim to provide, and we want to make it right.
Please reach out to us directly at (718) 451-1888 so we can better understand your situation and work toward a solution. Your comfort and dental health matter, and we’d appreciate the chance to help.

Anthony D Minto 8 months ago

Negative experience: Worst cleaning ever. This practice used to be run by a doctor that cared. It got taken over by these money hungry car salesmen and is terrible now. They didn't tell me my insurance was not taken by them (after I asked) and I a $500 bill for a cleaning (with no cavities). And charged me an additional $100 for "extra fluoride ". After trying to hard sell me on invisiline and braces. Don't go here. Don't trust them. Don't get robbed by them. Zero stars if I could.

Avenue D Family Dental
Avenue D Family Dental

Hi Anthony, We're sorry to hear you had a negative experience. We always aim to be transparent about insurance and treatment options, and we regret any miscommunication. Our recommendations are based solely on clinical needs, never pressure. We'd appreciate the chance to discuss this further and help make things right — please call us at (718) 451-1888 and ask for the office manager.

Desreen Jarvis 9 months ago

Negative experience: Went to the dentist in mid March, was told everything was fine. Received a call in May leading with a sales pitch for Invisalign, which I had already stated in the office I didn’t want and then was told I had cavities that needed to be filled. Why am I being told about my cavities two months later instead of at my appointment when I asked? It seems as if their goal is to sell instead of taking care of the root issues. I will not be returning.

Avenue D Family Dental
Avenue D Family Dental

Hi Desreen - Thank you for taking the time to share your experience. We’re very sorry to hear that your recent visit left you feeling frustrated and unheard—this is never the experience we want for our patients. We always strive to provide clear, timely communication about any dental concerns, and it’s concerning to hear that there was confusion about the timing of your diagnosis and follow-up. Your feedback is being taken seriously, and we are reviewing what happened to prevent similar situations in the future.
Our intention with any treatment recommendation, including Invisalign, is to inform patients of options that could benefit their oral health—not to pressure or upsell. We sincerely apologize if it felt otherwise. We understand your decision and regret that we won’t have the opportunity to continue caring for you. If you would like to speak with us directly to discuss this further or clarify your treatment records, please don’t hesitate to call our office.

Wishing you the best in your continued dental care,

liz c 9 months ago

Fantastic experience: Virginia is amazing great customer service so professional. Virginia is a great manager polite kudos to you the team Dr Held great dentist definitely recommend

Avenue D Family Dental
Avenue D Family Dental

Hi Liz, Thank you for your kind words! We pride ourselves on providing excellent customer service. We appreciate your recognition of Virginia and Maria's professionalism. We will make sure to pass along your compliments to Virginia. We look forward to seeing you at your next appointment!

Bethany Ford-Cruickshank 10 months ago

Negative experience: A little over a year ago I was transferred to this office from their sister office Canarsie Dental due to poor cleaning by their hygienist Yiyi. I was immediately content with this office as the new hygienist gave me a very thorough and appropriate cleaning after I complained to their office manager. With Avenue D being my new office, I scheduled a cleaning and to my surprise, the same hygienist from the other office Yiyi was there to do my cleaning. I regret not stopping her before she started but I thought I’d give her the opportunity to clean my teeth since over a year had passed. A few days after my cleaning, I noticed my permanent retainer was broken. I called the office (back office) and explained my situation. They scheduled me to come in right away to their orthodontist office as it was very uncomfortable for me to eat and speak. I explained that I did not receive orthodontic care with their practice but the back office rep said it was okay. For the record, my orthodontist was closed at the time. I had permanent retainers without any issues and cleanings done every 6 months since 2019. I went to their Avenue L office and the orthodontist there asked “why would I come to their office”? as if I had any control over which location I was scheduled to go. She sent me back to Avenue D, said that they would be waiting for me. I get to Avenue D and the dentist refused to see me or speak to me. I did get an apology for the inconvenience after making a complaint but was basically told that the hygienist did no wrong in my cleaning and that since I have calcium deposits that are tough to clean that the broken retainer is because of that. BS… calcium deposits are normal for people with permanent retainers. They require hygienist who know what they’re doing. My recommendation is that if you need a cleaning at any of their offices that you NOT get a cleaning by Yiyi, since she floats from location to location. She has zero bedside manner, she’s not friendly at all and is persistent about you spending $100 for a fluoride treatment. I suppose if the retainer wire would have caused me a severe injury that it would still be my fault as well. Rather than hiring and retaining well trained and professional hygienist. I genuinely hope this young woman doesn’t cause anyone else any inconvenience, pain, discomfort or worse a severe injury.

Avenue D Family Dental
Avenue D Family Dental

Hi Bethany, Thank you for taking the time to share your experience. We truly value all feedback as it helps us continuously improve the care and service we provide. We are sincerely sorry to hear that your recent visit did not meet your expectations. We understand how frustrating it can be to experience discomfort after a dental procedure, and we regret that you felt your concerns were not properly addressed. Patient comfort and safety are always our top priorities, and we take any issues regarding treatment outcomes very seriously.
Regarding your cleaning and follow-up visits, we apologize for any miscommunication between our offices and for the confusion surrounding your referral to our orthodontic location. We strive to ensure that all transitions between providers and locations are smooth and clear, and we’re sorry this was not your experience.
We appreciate your feedback on how we can do better and would welcome the opportunity to speak with you directly to further address your concerns. Please feel free to contact our office manager at (718) 451-1888. Thank you - from the team at Avenue D Family Dental

Bianca 10 months ago

Fantastic experience: Great experience with hygienist and staff. Very friendly and welcoming. They also move in a very timely manner.

Avenue D Family Dental
Avenue D Family Dental

Hi Bianca - Thank you for your 5-star review! We're thrilled to hear that you had a great experience with our hygienist and staff. We strive to provide a friendly and welcoming environment while also respecting your time. We look forward to seeing you next time!

Jay Jay 10 months ago

Negative experience: Yiyi, my hygienist, was fairly friendly. However, I felt that my cleaning was not as thorough as expected, given that I had not been to a dentist in six years and considering the condition of my teeth and gums. The cleaning itself lasted less than 15 minutes. She mentioned that my gums were inflamed and attempted to upsell a $100 fluoride treatment at the end, which I declined. When I inquired about the need for a deep cleaning (scaling and root planing), she advised against it, which I found surprising given the condition of my oral health. When it was time to leave, she directed my attention to a QR code on the wall and asked if I could leave a review. Making this request inside the patient room, especially while observing the process, may create a sense of obligation to leave a perfect five-star review. This could explain the high volume of top-rated reviews for this business. A more appropriate approach would be to request reviews upon exiting the building through the waiting room or via email, allowing for a more genuine and unbiased response. Overall, I probably won't be coming back to this business. However, for individuals with no significant oral health concerns, this practice offers a quick and efficient cleaning process that may be convenient for those with limited time. For those with more complex dental needs, like myself, it may be beneficial to seek care elsewhere. This practice seems to have a culture that prioritizes patient turn over time and money rather than your oral health and hygiene.

Avenue D Family Dental
Avenue D Family Dental

Hi Jay, Thank you for taking the time to share your feedback. We appreciate your honesty and regret that your experience did not meet your expectations. Our goal is to provide every patient with thorough, high-quality care tailored to their specific needs.
We understand your concerns regarding the duration of your cleaning and recommendations. Our hygienists follow professional guidelines when assessing and treating each patient, and we always strive to provide the best care while ensuring patient comfort. If you have any remaining concerns about your oral health, we’d be happy to discuss them further and ensure you receive the appropriate care.
Additionally, we appreciate your thoughts on our review request process. It is never our intention to make anyone feel obligated to leave a review, and we will certainly take your feedback into consideration as we continuously strive to improve our patient experience.
If you would be open to discussing your experience further, please don’t hesitate to reach out to our office directly at (718) 451-1888. We truly value all of our patients and hope to have the opportunity to better serve you in the future. - Thank you the team at Avenue D Family Dental

so jah says Ababa 11 months ago

Fantastic experience: Dr.lam and his assistant excellent people they made me feel so comfortable it felt like I knew them for a long time the vibes was extra right

Avenue D Family Dental
Avenue D Family Dental

Thank you for the glowing review! Dr. Lam and our team strive to create a welcoming and comfortable environment for all our patients. We look forward to seeing you next time at Avenue D Family Dental.

ESCADA MTP 11 months ago

Fantastic experience: Wonderful experience every time I come thru the staff always takes care of me thank you so much

Avenue D Family Dental
Avenue D Family Dental

Thank you for your kind words! We're delighted to hear that you always have a wonderful experience with us. See you next time at Avenue D Family Dental!

Krys Anne 11 months ago

Fantastic experience: Kenny was actually very good and patient, took out time to explain everything to me

Avenue D Family Dental
Avenue D Family Dental

Hi Krys, We always try to make every patient more comfortable during their appointments. We are so glad we were able to accomplish this for you. See you next time at Avenue D Family Dental .

Money Raizada 11 months ago

Fantastic experience: amazing service as always, the greatest place ever for dental needs.. I have gone to different places, but no one has treated me better than the folks here ❤️ Thank you so much!!

Avenue D Family Dental
Avenue D Family Dental

Thank you for your kind words! We're thrilled to hear about your positive experience with us. Providing top-notch service is our priority, and we're glad we could make your visit exceptional. See you next time at Avenue D Family Dental.

Mauricio Francisco Donga 11 months ago

Negative experience: terrible service, poor communication with the customer especially if you pay with a state insurance! I noticed this when I went to have my teeth cleaned. It was poorly done and it didn't even come out clean

Avenue D Family Dental
Avenue D Family Dental

Hi Mauricio, We’re sorry to hear that your experience didn’t meet your expectations. Providing quality care and clear communication to all our patients is very important to us, and we regret that you felt otherwise. We take feedback seriously and would like the opportunity to address your concerns. Please give us a call (718) 451-1888 so we may discuss this further.

Alana Bourne 11 months ago

Fantastic experience: Dr Lam was exceptional. There was a little wait but Beverly and Dr Lam made me so comfortable that the time seemed to fly by. Excellent Service , friendly and very informative.

Avenue D Family Dental
Avenue D Family Dental

Hi Alan - Thank you for your kind words! We strive to provide excellent service and make our patients feel comfortable. We appreciate your feedback and look forward to seeing you next time at Avenue D Family Dental.

I A 1 year ago

Negative experience: I came here with a toothache. The doctor told me that I need to extract my wisdom tooth but they did nothing except X-ray, scanning and check up. They gave me a paper to go and extract my tooth somewhere else and better to call my insurance company to find a hospital that accepts my insurance. - I know very well where I should call. I came to YOUR CLINIC BECAUSE YOU SAID YOU ACCEPTED MY INSURANCE and made apointment. The result of my visit is wasting time, no removed painful tooth. Thank you! I will never come back to your clinic!

Avenue D Family Dental
Avenue D Family Dental

We’re sorry to hear about your experience and understand how frustrating it must have been to leave without the treatment you needed. Our goal is always to provide the best care while ensuring that treatments are covered by insurance whenever possible.
Your feedback is valuable to us, and we will review our processes to improve clarity for future patients. If you’d like to discuss this further, please feel free to reach out to us at (718) 451-1888.

Jeremy Mcgillivery 1 year ago

Negative experience: People with Metro Plus or any kind of medical plan please don't go here, they're receptionist will tell you over the phone that they accept your medical plans and will schedule your appointment to come in. The receptionist has left a huge information out on purpose, they charge only on your medical plan for check-ups nothing else. They will charge you for the full price which cost you $6,000 out of pocket to be done with your teeth. When I arrived she told me to fill out a form and I waited in the waiting room area she was behind the desk the whole time I was waiting. As soon as my name was called to go inside the office I Oddly enough saw her frequently walking up and down the hallway with a fake smile Making full conversation with everybody she see in the office area. The dentist was very unprofessional he said " I'm going to treat your teeth I will be right back. The dentist had me waiting for a long time. At that point I believe the receptionist told him in a low tone voice that I have a medical plan and then he ended up sending a dentist assistant to tell me about how they only do check-ups only with medical plans. What a Shameful and wicked act a full frown on the receptionist she knew from the start, that's why she made the appointment and left out the information so she could get money from the medical plan. Please Please Please everyone who a has a medical plan don't go here I'm telling you this so you don't miss a day of work or precious time wasted and Not to be fooled by an unprofessional place like this.

Avenue D Family Dental
Avenue D Family Dental

Hi Jeremy, We sincerely apologize for any misunderstanding and frustration you experienced during your visit. It is never our intention to mislead our patients, and we deeply regret that you felt this way.
We also regret any concerns regarding your experience with our staff. Our goal is to provide all patients with professional and compassionate care, and we take your feedback seriously. If there was any miscommunication, we truly apologize and would love the opportunity to address your concerns directly. Please feel free to reach our office (718) 451-1888 so we can better understand your experience.
Thank you for your feedback, and we appreciate the opportunity to improve.

Imonisha James 1 year ago

Fantastic experience: It was my first time there and it was amazing…. Quick and they are so sweet especially the receptionist

Avenue D Family Dental
Avenue D Family Dental

HI Imonisha, Thank you for giving us a try! We're thrilled to hear that you had an amazing experience with us. Our team strives to provide quick service with a friendly touch. We look forward to welcoming you back next time!

Daijasia McIntosh 1 year ago

Fantastic experience: Yiyi was so nice and helpful. Would recommend

Avenue D Family Dental
Avenue D Family Dental

Hi Daijasia, Thank you for your kind words! We're glad to hear that Yiyi was so helpful during your visit. We appreciate your recommendation!

Monroe Nalani 1 year ago

Fantastic experience: Amazing experience here with Yiyi … she did a fast and efficient cleaning & updated me on the knowledge of my dental health. Very quick and comfortable dentist. Will continue to come here for years.!

Avenue D Family Dental
Avenue D Family Dental

Hi Monroe, Thank you for your wonderful review! We're thrilled to hear about your amazing experience with Yiyi. Providing fast, efficient, and comfortable care is our top priority, and we’re glad Yiyi could update you on your dental health. We look forward to continuing to care for your smile for years to come!

luchen farquharson 1 year ago

Fantastic experience: Great team. Excellent service

Avenue D Family Dental
Avenue D Family Dental

Thank you for your kind words! We're delighted to hear that you had a positive experience with our team. Let us know if there's anything else we can do for you in the future.

Latoya Mckenna 1 year ago

Fantastic experience: My appointment went smoothly Dr Lam and Ms Beverly were very pleasant and informative

Avenue D Family Dental
Avenue D Family Dental

HI Latoya, Thank you for the positive feedback! We're glad to hear that Dr. Lam and Ms. Beverly provided you with a pleasant and informative experience. We appreciate your kind words and look forward to seeing next time at Avenue D Family Dental.

Rowan Bartholomew 1 year ago

Fantastic experience: My service at Ave D dental was amazing.The professionalism, attention to details always exceptional.

Avenue D Family Dental
Avenue D Family Dental

Hi Rowan, Thank you for your kind words! We're thrilled to hear that you had an amazing experience with us. Providing exceptional service and attention to detail is always our top priority. We look forward to seeing you again at Avenue D Family Dental!

Uton Powell 1 year ago

Fantastic experience: I was Referred to this dentist by my dermatologist a year ago & I’ve been going here for my dental hygiene ever since. Ms. Nicky is very professional and is very knowledgeable is what you need to know to keep your teeth clean. This dental clinic is also very convenient in arrangements of time and visit.

Avenue D Family Dental
Avenue D Family Dental

Hi Uton, Thank you for choosing our dental clinic for your oral hygiene needs! We are delighted to hear that Ms. Nicky provided you with professional and knowledgeable care. We appreciate your feedback and look forward to continuing to provide you with convenient and excellent service in the future.

Cherice Toney 1 year ago

Fantastic experience: Great experience! Dr Held seasonal professional. Knowledgeable and care to example what's going in your mouth. Thank you for our visit today.

Avenue D Family Dental
Avenue D Family Dental

Hi Cherice, Thank you for the wonderful review! We're thrilled to hear you had a great experience with Dr. Held. We strive for professionalism and knowledge to provide the best care for our patients. Looking forward to seeing you next time at Avenue D Family Dental.

Bénédick Augustin 1 year ago

Fantastic experience: If you are looking for high quality dental services, you guys should come here, I had a great time, service was great and treatment was awesome, will definitely recommend this place. Not to forget their welcoming staff.

Avenue D Family Dental
Avenue D Family Dental

Thank you so much for your glowing review! We're thrilled to hear that you had a great experience with our high-quality dental services and welcoming staff. We truly appreciate your recommendation and look forward to seeing you net time at Avenue D Family Dental.

Neryssa cadet 1 year ago

Fantastic experience: I’ve had a great experience at this office, everyone has been exceptional, professional, knowledgeable and friendly, especially the receptionist Sashy.

Avenue D Family Dental
Avenue D Family Dental

Hi Neryssa, Thank you for your kind words! We're thrilled to hear that you had a great experience at our office. Our team strives to provide exceptional service, and we'll be sure to pass along your compliments to Sashy. We look forward to welcoming you back in the future to Avenue D Family Dental.

Roylee Burchell 1 year ago

Fantastic experience: I'm very happy with Dr. Ross. They were able to take out my tooth and I still left smiling. Great work!

Avenue D Family Dental
Avenue D Family Dental

Hi Roylee, Thank you for your review and 5-star rating. The entire Team at Avenue D Family Dental is happy you had a great experience! Thanks for taking the time to leave this rating.

daniel baptiste 1 year ago

Negative experience: I have been a loyal patient at this facility for years and was once happy with their services. However, I have now decided to go elsewhere due to the business practices of the new care coordinator, whom I believe is named Hector. While the rest of the staff is fine, the care coordinator seems to be more focused on money than patient care. He made no effort to help me reduce my costs. A few months ago, I had to pay $3,500 for a procedure, and just yesterday, he asked me to pay $2,500 for another one. Although I should have done more research, I trusted them due to our long-standing relationship. The coordinator failed to inform me that, due to recent changes in coverage, this dentist is now out of my network, meaning the procedure would cost a third of the price at an in-network provider. Proper patient care and customer service should include sharing such information, at least if you genuinely care about your patients and customers. Unfortunately, this office may lose patients because of Hector.. Be cautious of his business practices—he seems to care more about money than your well-being.

Avenue D Family Dental
Avenue D Family Dental

Hi Daniel, Thank you for your kind words! We strive to provide excellent cleaning services and friendly customer service. We look forward to welcoming you again for you next appointment at Avenue D Family Dental.

Jamaul Smith 1 year ago

Fantastic experience: Staff was great. Virginia (the manager) is definitely incredible. The entire staff is very friendly and welcoming. I love this office

Avenue D Family Dental
Avenue D Family Dental

HI Jamaul, Thank you for your review and 5-star rating. The entire Team at Avenue D Family Dental is happy you had a great experience! Thanks for taking the time to leave this rating.

Meg 1 year ago

Fantastic experience: I had THE BEST experience Today with Dr Held & His assistant Dr Bev ! I will definitely recommend them to family and friends ! Every visit I attend I am always fully taken care of and put to ease , they are exceptional Including Dr Lam I needed a filling fixed in October and he provided amazing care and reassurance I haven’t had any issues since , All the doctors at this location took their time to make sure I knew exactly what they were doing and any after care needed to take place . They answered every question each time I’ve visited, ive never left needing to look any further ! Thank you all including the amazing receptionist Sarah

Avenue D Family Dental
Avenue D Family Dental

Hi Meg, Thank you for your kind words! We are delighted to hear about your positive experience with our team. We strive to provide exceptional care and ensure all your questions are answered. We appreciate your recommendation and look forward to seeing you next time at Avenue D Family Dental. Have a great day!

Ifra Nawaz 1 year ago

Fantastic experience: Very nice staff ,the doctors are amazing they completely understand you and give an answer whatever you ask for, friendly environment Really happy to find them.

Avenue D Family Dental
Avenue D Family Dental

Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our staff and doctors. We strive to provide a friendly and understanding environment for all our patients. Looking forward to seeing you next time at Avenue D Family Dental.

Zilia Joseph 1 year ago

Fantastic experience: Dr.Kenny and Sherry were amazing, they treated my sister and I with great care! We’ve been coming here all of our lives and will continue coming here. I would suggest them if you’re looking for a new dentist.

Avenue D Family Dental
Avenue D Family Dental

Hi Zilia, Thank you so much for your kind words! We are delighted to hear that you and your sister had a great experience with us. We appreciate your loyalty and look forward to continuing to provide you with excellent dental care. See you at your next appointment!

Amanda Courtright 1 year ago

Negative experience: Everything about this place is such a let down. 1. I’ve been waiting to get fillings since June 2024 it is now December and they have rescheduled me three times now. Today they send a text one day before my appointment (after I already confirmed) telling me they had to cancel and won’t be able to reschedule me at all. No explanation as to why I specifically was cut over anyone else. 2. I was told I’d be called back about the issue & they never did. Just said that to get me off the phone. 3. Upon my first visit I came in to request a filling and they tell me before anything else I need Invisalign because my teeth aren’t straight so it’s all a money grab they don’t care about their patients. Maybe a blessing because I was told my insurance (Healthfirst) covers this dentist but according to another review listed here it doesn’t and they were slapped with a $2k bill. I found a new dentist because nothing about this business is ethical.

Avenue D Family Dental
Avenue D Family Dental

Hi Amanda, Thank you for your feedback. We’re truly sorry for the repeated scheduling issues and lack of follow-up, as well as any frustration caused by our treatment recommendations. This is not the experience we want for our patients.
Your concerns have been noted, and we’re working to improve our processes. If you’d like to discuss this further, please contact us at (718) 451-1888. The team at Avenue D Family Dental

chak chak 1 year ago

Fantastic experience: Dr. T aka Dr. Ross made me home comfortable even though I’m afraid of dentists. Very warm welcoming and great at his craft! Front Desk Sashy and Manager Virginia were awesome!

Avenue D Family Dental
Avenue D Family Dental

Hi! Thank you for your kind words! We're thrilled to hear that Dr. Ross and our team made your visit comfortable. We appreciate your feedback and look forward to seeing you again soon. Your comfort is our top priority!

Lisa George 1 year ago

Fantastic experience: Today 11/27/2024 i had a cleaning done by the most gentle hygienist (can't remember her name) she took her time and explained everything to me, making sure I understood. It started at the front desk, receptionist , very welcoming and helpful, technicians , amazing, and to top it , seeing Beverly still there after so many years. Was a great experience. Keep up the good work Family Dental

Avenue D Family Dental
Avenue D Family Dental

Hi Lisa, Thank you for your kind words! We're thrilled to hear about your positive experience with our team. We'll make sure to pass along your compliments to our staff, including Beverly. We appreciate your support and look forward to seeing you again at Avenue D Family Dental.

Shaneka Singleton 1 year ago

Fantastic experience: Very satisfied with the services. If all is well with my insurance, I will be returning for my six month check up. Thank you!

Avenue D Family Dental
Avenue D Family Dental

Hi Shaneka, We are thrilled to hear about your positive experience! We look forward to seeing you again for your six-month check-up. Thank you for choosing Avenue D Family Dental for your dental care!

Kelsey Waterman 1 year ago

Fantastic experience: Such a great experience! I usually dread going to the dentist but I felt so comfortable and welcomed during my visit. Definitely returning!

Avenue D Family Dental
Avenue D Family Dental

Hi Kelsey, Thank you for sharing your positive experience! We're thrilled to hear that you felt comfortable and welcomed during your visit. We look forward to welcoming you back for your next appointment. Your comfort is our priority!

Natalia 1 year ago

Fantastic experience: Great office and lovely, easy going, super nice staff. I'm super scared and anxious when I go to the dentist. But the staff there definitely helped make my visit easier. Dr. K, Mr. Kenny, the dental assistants and the front desk staff thanks so much. See you all in 6 months ☺️

Avenue D Family Dental
Avenue D Family Dental

Hi Natalia, Thank you so much for your kind words! We're thrilled to hear that our team was able to make your visit more comfortable. We look forward to seeing you again in 6 months for your next appointment at Avenue D Family Dental. Take care!

Jamiylah Seye 1 year ago

Fantastic experience: I had a fantastic experience with Dr. Lam at Ave D Dental in Brooklyn. The environment is cozy, welcoming, and puts you at ease right away. The team is professional, kind, and efficient, with very short wait times. Dr. Lam is an outstanding dentist—interactive, friendly, and engaging. He is incredibly knowledgeable yet down-to-earth, taking the time to ensure you are comfortable throughout the entire procedure. He constantly checks in to make sure you’re not experiencing any pain and talks you through each step, which makes the experience much less stressful. What impressed me most is how he educates his patients about their dental hygiene and provides practical tips for improving oral health. Despite being young, Dr. Lam is highly skilled and enlightened, with a pleasant demeanor that puts you at ease. I highly recommend Dr. Lam and Ave D Dental for anyone looking for excellent dental care in Brooklyn. You won’t be disappointed!

Avenue D Family Dental
Avenue D Family Dental

Hi Jamiylah, Thank you for the glowing review! We're thrilled to hear that you had a fantastic experience at Ave D Dental. Dr. Lam and our team strive to provide top-notch care in a cozy and welcoming environment. We appreciate your kind words and look forward to seeing you again for your next visit.

Germanie Blanc Pierre 1 year ago

Fantastic experience: The cleaning was amazing. I will definitely come back here. Both Front desk ladies were very kind and helpful.

Avenue D Family Dental
Avenue D Family Dental

Hi Germanie, We're thrilled to hear that you had an amazing experience with our cleaning services and that our front desk team was kind and helpful. We look forward to seeing you at your next appointment.

gabriel bibuld 1 year ago

Fantastic experience: Incredibly friendly and very helpful staff. Never have been a huge fan of the dentist in general but Avenue D Family Dental made me feel quite comfortable

Avenue D Family Dental
Avenue D Family Dental

Hi Gabriel, We're thrilled to hear that our staff made you feel comfortable during your visit. Your comfort is our top priority, and we look forward to seeing you again for your next appointment.

Ronnell Kitt 1 year ago

Fantastic experience: Very nice staff. Attentive and friendly. Had a great consult with the doctor who gave helpful suggestions! ☺️

Avenue D Family Dental
Avenue D Family Dental

Hi Ronnell, We're thrilled to hear that you had a great consult with our doctor and found our staff attentive and friendly. We look forward to seeing you again and assisting you with any further needs or questions you may have.

shayla hamlin 1 year ago

Negative experience: I was very shocked by the treatment I received yesterday during my visit. Hector, the patient care coordinator, (hispanic light brown skin and a bit husky) he comes into the room to see you first off. I want you to know who he is because he lacks professionalism and patient care skills. Hence, the reason for a detailed description. He also has a spanish accent. Hector was very rude and short with me regarding my pain and situation of a fractured tooth. I was having pain in the lower right molar for the past week. I came into this office back in August to have a tooth pulled in which I agreed to a $2500 payment plan to extract the tooth and insert a bone graph. When I was in the chair yesterday, I expressed to him how much pain I was in and the fact that I didn't sleep the night before. Hector also saw the pain in my face by the way he was looking at me. I kept expressing my level of discomfort. I saw an endontist who said that he wouldn't suggest retreating the tooth but suggested I should return to my dental office for treatment. Hector said "well there is nothing we can do it's $2500 dollars to pull the tooth and do bone graph". I said well I am currently paying out of pocket for the tooth that was extracted back in August, he said yes you have $1500 left. I then said I cannot give you another $2500 today, is there anything you can do to at least help me out of this pain today, because I called my insurance prior to coming in an they said you should be able to do something temporary and they will cover this visit today. He said no that's the only thing I can do, and I cannot do anything unless you give the payment today. I got up out of the chair very disappointed because he was so dismissive and mean. It was very saddening to me as a black woman. The reason I say this is because I was wondering if I were white or spanish would I have received the same treatment? I spoke to the front desk and Virginia said wow that was fast, I said well he wouldnt do anything, he didn't even look in my mouth. I said my union expressed for me to use their supplemental dental plan as well which will help with some of the cost. I was told they do not take healthplex through carerington. I left the office and was then referred to another dentist by a friend and he saw me immediately after I left Avenue Dental, he treated the tooth to get me out of pain and put me on an antibiotic to manage the infection. I would rather drive 25 minutes to this dentist rather than go to the dental office two minutes away from my home. The dentists level of care was amazing, he was respectful, he saw I was in pain and he helped me. My insurance paid for the visit. This level of care is what was lacking from Avenue D dental. I no longer have trust in them. I am a city employee with insurance there was no need to be treated like I did not matter. I will not return to this office and I want future patients to be cognizant of the fact this is not the same Dental Office that was run by Dr Rosen back in the day. Dr Held would have never treated me the way I was treated on that day. They do not appear to take pride in the patients anymore. Appears to be money motivated. "caveat emptor" Let the buyer beware!

Avenue D Family Dental
Avenue D Family Dental

Shayla,
Thank you for taking the time to share your experience with us, and we are deeply sorry to hear about the concerns you’ve raised regarding your recent visit. We sincerely apologize for the discomfort and disappointment you felt, as this is far from the level of care and respect we strive to provide each of our patients. We value transparency, compassion, and professionalism, and we regret that your experience did not reflect these values.

If you’d be open to discussing this further, please reach out to our office directly at (718) 451-1888, as your feedback is invaluable in helping us improve. We genuinely want to make things right and restore your trust. The team at Avenue D Family Dental

Nicholine Charles 1 year ago

Fantastic experience: Sashy was extremely helpful!! We have had to make several appointments. Dr Held as always was helpful and professional. .

Avenue D Family Dental
Avenue D Family Dental

Hi Nicholine, Thank you for your kind words! We are delighted to hear that Sashy and Dr. Held provided you with excellent service. We look forward to continuing to provide you with helpful and professional care during your future appointments. See you next time at Avenue D Family Dental!

Sandrine Valestine 1 year ago

Negative experience: Would definitely recommend this dental clinic. I had a 11:30 appointment & I was finish by 12pm. My dental hygienist Lana was amazing. One of the best cleaning I hd since having my braces….She took her time & & didn’t rush through my teeth which I’ve experienced before….hope to see her again when I go back for my visit.. —fast forward to October 2024:if you need cleaning done I recommend, but if you are looking for dental work/ treatments I recommend you go somewhere else. Extremely expensive & I’m starting to think they are just taking advantage of pts & will sale you unnecessary treatments. Last year in January I did a consultation to get metal braces.. I was told by the specialist it would cost me $7000 for metal braces and that’s only because there’s a discount, which means the initial cost was more.. I laughed & said okay. Then he continues to say there’s a payment plan if I need to proceed. I went to diamond braces which cost me way less than what I was asked for & my insurance covered partial payment . Fast forward to October 2024 , I’m getting ready to remove my braces & will need to get dental bonding because I will have some spacing after my braces treatment. My orthopedic recommend I go back to my dentist for a consultation & see if needed to have her try to make the space smaller. I spoke to the doctor & was told I would have to get the space smaller before I can get dental fillings and if not possible to get the space smaller thn I will need to get crowns/bridges in 6 front teeth…. He called back the same specialist & I was told it could cost me $10000 & once’s again there a payment place. So I said to the specialty I’ll speak to my orthodontist & I’ll ask her to close the space more , and his response was even if I get the space smaller, they will not do dental bonding for me because it’s not like I have a cavity & it’s only done in pt who have cavities… that was complete bullshit because dental bonding isn’t just for pts with cavities…. I have been wanting to stop going to this dental office for a while , but stayed because it’s so close to home. But I will lookin for a new office to take my business to..

Avenue D Family Dental
Avenue D Family Dental

Hi Sandrine, Thank you for recommending us! We're thrilled to hear about your positive experience with Lana. We're proud of the exceptional service she provides, and we look forward to seeing you again for your next visit.

Vanessa Dublin 1 year ago

Fantastic experience: I love love love Dr Lam. He is the most patient, kind and sweetest doctor ever. He takes time to make sure I was comfortable and ask me all the time if I was okay. Dr Lam is the dentist I always want and will always recommend

Avenue D Family Dental
Avenue D Family Dental

Hi Vanessa, Thank you so much for your kind words! We are thrilled to hear about your positive experience with Dr. Lam. Ensuring our patients' comfort is our top priority. We appreciate your recommendation and look forward to seeing you next time at Avenue D Family Dental.

Shanika Findlay 1 year ago

Fantastic experience: Doctor K was simply awesome!! I am really afraid of needles but I did not feel nothing when she numb me! Nice personality! I would definitely love to have her all the time!

Avenue D Family Dental
Avenue D Family Dental

Hi Shanika, Thank you so much for your kind words! I'm thrilled to hear that your experience with Dr. K was positive and that she made you feel comfortable. We'll make sure to pass along your compliments and we look forward to seeing you again!

COLIN BLACKMAN 1 year ago

Fantastic experience: The visit today was satisfying. The staff was professional and has good communication. The atmosphere was overall a nice office, warm and welcoming. Great service.

Avenue D Family Dental
Avenue D Family Dental

Hi Colin, We are delighted to hear that you had a satisfying visit and enjoyed our professional staff and welcoming atmosphere. We look forward to seeing you next time at Avenue D Family Dental.

Aliyah Syphrett 1 year ago

Fantastic experience: Had a great experience with each dentist thus far. So far, Dr. Lam and Beverly have made the experience a comfortable one and made sure I understood exactly what was going on.

Avenue D Family Dental
Avenue D Family Dental

Hi Aliyah, Thank you for sharing your positive experience with Dr. Lam and Beverly! We're thrilled to hear they made your visit comfortable and ensured clear communication. We look forward to providing you with excellent care during your next visit at Avenue D Family Dental.

Randall Polius 1 year ago

Fantastic experience: The staff is very friendly and welcoming. Entire appointment went through without any issues. Everything was explained making the appointment less stressful. Overall 5 stars.

Avenue D Family Dental
Avenue D Family Dental

Hi Randall, Thank you for the glowing review! We are delighted to hear that our staff made your visit stress-free and enjoyable. We strive to provide excellent customer service and clear communication. We look forward to welcoming you back for your next appointment.

Joanne Leger 1 year ago

Fantastic experience: I love it here. My first visit was good. The staff members are nice. The dentist is kind and he takes his time and explains what is needed to to keep your teeth clean.

Avenue D Family Dental
Avenue D Family Dental

Hi Joanne, Thank you for the kind words! We're thrilled to hear about your positive experience with our staff and dentist. We pride ourselves on providing thorough care and explanations for our patients. Looking forward to seeing you again for your next visit!

Tchena Mercier 1 year ago

Fantastic experience: I went there with my mother today. The employees are amazing. Thank you to Sasha for taking her time to make sure that I understand what the doctor recommended. Thank you to the staff

Avenue D Family Dental
Avenue D Family Dental

Hi Tchena, We're so glad to hear that you had a positive experience with us and that Sasha provided you with excellent service. We truly value your feedback and look forward to welcoming you and your mother back in the future.

Omar Dubois 1 year ago

Fantastic experience: This is the First time I’ve come to a dental place and I didn’t really have to do anything. Everything was taken care of. Everybody was so polite and nice. I am thankful for their service and I am coming back.

Avenue D Family Dental
Avenue D Family Dental

Hi Omar, We're thrilled to hear about your positive experience with us. We strive to make every visit stress-free and enjoyable for our patients. We look forward to seeing you at your next appointment!

JANET REYNOLDS 1 year ago

Fantastic experience: I highly recommend Ave D dental family practice.. they’re professional, friendly, treat patients with respect and kindness..Dr Lamb is the best, he makes patients feel comfortable, he explains everything he’s doing, he treats you as he would his own family..if you’re in need of dental work, check out Ave D dental family practice..

Avenue D Family Dental
Avenue D Family Dental

Hi Janet, We are thrilled to hear about your positive experience with Dr. Lamb and our team. We strive to provide a comfortable and professional environment for all our patients. Looking forward to seeing you at your next visit!

whoami 1 year ago

Fantastic experience: Just had a filling with Dr.Held and Beverly, let me say they are AMAZING. Appointment went by super fast. Didn’t have to wait a long time. From the moment I sat down on the chair, I felt comfortable. Dr.Held and Beverly did an superb job. Best dentists office I have ever been to hands down. I would definitely be recommending Avenue D Dental to my family and friends, especially Dr.Held and Beverly. Not a big fan of dentists but I must say I am definitely looking forward to my next appointment after my wonderful appointment today. Thank you to Dr.Held and Beverly and of course to all the staff for the wonderful customer service that was provided.

Avenue D Family Dental
Avenue D Family Dental

Thank you for the glowing review! We're thrilled to hear about your positive experience with Dr. Held and Beverly. We look forward to welcoming you back for your next appointment. Your recommendations mean a lot to us! See you next time at Avenue D Family Dental.

Malcia Gumbs 1 year ago

Fantastic experience: I am terrified of the dentist but my son referred me to Ave D Dental & Dr Lam & his assistant Beverly was truly amazing.They really made me feel as relaxed as possible & Dr Lam explained every procedure step by step before doing so.He also said if l felt uncomfortable l could raise my hand & he would stop.Well there was no need because my procedure was PAIN FREE & VERY COMFORTABLE....Please if your as nervous as l was Ave D Dental is definitely the place for you.

Avenue D Family Dental
Avenue D Family Dental

Hi Malcia, Thank you for sharing your experience! We're glad Dr. Lam and Beverly were able to make your visit comfortable and stress-free. We always aim to provide a calming environment for our patients. We look forward to seeing you again for your next appointment at Avenue D Family Dental.

Frantz Moreau 1 year ago

Fantastic experience: I love how the front desk sang to me. They were able to squeeze in my wife and I into their schedule. I will be coming back.

Avenue D Family Dental
Avenue D Family Dental

Hi Frantz, We're glad you enjoyed our front desk team's hospitality. We look forward to seeing you and your wife back next time at Avenue D Family Dental.

Brittany Coleman 1 year ago

Fantastic experience: This place was recommended to me by my insurance. Front desk was super friendly and welcoming. The place was clean, very diverse staff. They couldn’t fix my tooth issue but gave me a referral to somewhere else. Overall great service.

Avenue D Family Dental
Avenue D Family Dental

Hi Brittany, Thank you for sharing your experience! We're glad to hear that you found our staff friendly and welcoming. We apologize for not being able to resolve your tooth issue but appreciate your understanding. We value your feedback and hope you have a positive experience at the referral. Thank you for choosing us!

James winns 1 year ago

Fantastic experience: Was an amazing experience…not a long wait at all very honest very very caring very detailed. Very helpful. And everyone was polite.

Avenue D Family Dental
Avenue D Family Dental

Hi James, Thank you for your kind words! We are thrilled to hear about your positive experience with us. Providing excellent service and care is our top priority. We appreciate your feedback and hope to see you again soon!

Aderemi Dosunmu 1 year ago

Fantastic experience: Great staff, clean, efficient. Super helpful and very welcoming. Will recommend to family and friends

Avenue D Family Dental
Avenue D Family Dental

Hi Aderemi, We're thrilled to hear that you had a great experience with our staff. We appreciate your recommendation and look forward to welcoming your family and friends. See you all soon!

Sherene 1 year ago

Positive experience: Dentist is very personable and funny. He put me at ease, even though I was nervous. The hygienist was nice and explained everything to me as well. The team is A+. Definitely recommend them.

Avenue D Family Dental
Avenue D Family Dental

Hi Sherene, Thank you for recommending us! We're glad our team was able to make you feel comfortable and at ease during your visit. We strive to provide a positive experience for all our patients. We look forward to seeing you next time at Avenue D Family Dental.

Sheba Williams 1 year ago

Fantastic experience: I loved the entire staff. They’re beyond welcoming! I refer my family to come to them

Avenue D Family Dental
Avenue D Family Dental

Hi Sherba, Thank you for your kind words! We're thrilled to hear that you had a great experience with our staff. We truly appreciate your referrals and look forward to seeing you at your next appointment.

Sarah Cox 1 year ago

Fantastic experience: I recently visited Ave D Family Denistry and had a fantastic experience! From the moment I walked in, Sashy and Christina at the front desk greeted me with warmth and kindness, making me feel welcomed and at ease. The entire staff was professional and attentive, ensuring that all my questions were answered. The dental team was thorough and gentle during my appointment, which made the experience comfortable. I highly recommend this office for anyone seeking quality dental care in a friendly environment!

Avenue D Family Dental
Avenue D Family Dental

Hi Sarah, Thank you for sharing your wonderful experience! We're thrilled to hear that our team provided you with top-notch care and made you feel comfortable throughout your visit. We appreciate your recommendation and look forward to seeing you again for your next appointment!

Alper Bilgin 1 year ago

Negative experience: The worst place i ever visited. I wait more than 1.30 hours for my appointment and when i go inside they just talk about the money directly. They didnt do anything they told me your insurance dont cover this issue and they just skip my other problems. They are money hunger. Dont ever go this place !!!!!!

Avenue D Family Dental
Avenue D Family Dental

Thank you for sharing your feedback. We are truly sorry to hear about your experience and the frustration it caused. At Avenue D Family Dental, we strive to provide every patient with the best care possible and ensure they feel valued.

We apologize for the wait time and any miscommunication regarding your insurance coverage. We always aim to be transparent about treatment options and associated costs, and we're sorry if this was not clear during your visit. Your concerns are important to us, and we would love the opportunity to discuss them further and find a resolution.

Please feel free to reach out to our office directly at (718) 451-1888. We value your input and want to make sure your concerns are addressed.

Zanka no Tachi 1 year ago

Fantastic experience: One of the best dentist out there they really truly treat you like family been going there since I was a baby. I’m now 25 ain’t nothing change highly recommend.

Avenue D Family Dental
Avenue D Family Dental

We're thrilled to have been a part of your dental care journey since you were a child. We always aim to treat our patients like family. Looking forward to many more years of providing you with top-notch care!

Jeffrey Powell 1 year ago

Fantastic experience: The few times I've gone everyone was friendly and professional. Always with a smile and an acknowledging you. I've see new faces as I unfortunately don't go as regularly as I should and even the new people seem cool. I've only had regular check ups and cleaning so far. And the work is usually good as far as I know or can tell. The only slight issue that I imagine some people may have is there can sometimes be a language "barrier" or gap. However, it is not difficult to understand each other.

Avenue D Family Dental
Avenue D Family Dental

Hi Jeffrey, Thank you for your kind words and feedback. We're glad to hear you've had positive experiences with our team. We appreciate your understanding regarding any language differences. We always strive to provide excellent care to all our patients. Looking forward to your next appointment!

Leave your opinion about Avenue D Family Dental:

1 = bad
5 = Excellent

Avenue D Family Dental appears in the following listings:

Other dentists you may be interested in

4.5 (200)
Advanced Oral Surgery of Brooklyn

Advanced Oral Surgery of Brooklyn

See address and contact data
2848 Church Ave - 11226, Brooklyn
+1718-284-5500
4.8 (197)
Diamond Braces Orthodontist: Braces & Invisalign
Diamond Braces Orthodontist: Braces & Invisalign

Diamond Braces Orthodontist: Braces & Invisalign

See address and contact data
2848 Church Ave #201b - 11226, Brooklyn
+1201-308-8181
4.7 (199)
Diamond Braces Orthodontist: Braces & Invisalign
Diamond Braces Orthodontist: Braces & Invisalign

Diamond Braces Orthodontist: Braces & Invisalign

See address and contact data
1017 Flatbush Ave - 11226, Brooklyn
+1201-308-8181
4.3 (198)
LaSante Health Center
LaSante Health Center

LaSante Health Center

See address and contact data
672 Parkside Ave 2nd Floor - 11226, Brooklyn
+1718-246-5700
3.2 (199)
Canarsie Family Dentistry
Canarsie Family Dentistry

Canarsie Family Dentistry

See address and contact data
9413 Flatlands Ave ste 102 w - 11236, Brooklyn
+1718-257-0300
4 (200)
Canarsie Cosmetic Family Dental
Canarsie Cosmetic Family Dental

Canarsie Cosmetic Family Dental

See address and contact data
1761 Rockaway Pkwy - 11236, Brooklyn
+1718-444-6226
4.8 (199)
Rambam Family Health Center
Rambam Family Health Center

Rambam Family Health Center

See address and contact data
1122 Chestnut Ave - 11230, Brooklyn
+1718-942-3888
4.7 (199)
Diamond Braces Orthodontist: Braces & Invisalign
Diamond Braces Orthodontist: Braces & Invisalign

Diamond Braces Orthodontist: Braces & Invisalign

See address and contact data
2481 Flatbush Ave - 11234, Brooklyn
+1201-308-8181
3.7 (200)
Friends Family Dental & Braces
Friends Family Dental & Braces

Friends Family Dental & Braces

See address and contact data
2120 Ocean Ave - 11229, Brooklyn
+1718-804-5230
4.8 (199)
Diamond Braces Orthodontist: Braces & Invisalign
Diamond Braces Orthodontist: Braces & Invisalign

Diamond Braces Orthodontist: Braces & Invisalign

See address and contact data
1411 Kings Hwy - 11229, Brooklyn
+1201-308-8181
4.9 (199)
Park Slope Dental Arts
Park Slope Dental Arts

Park Slope Dental Arts

See address and contact data
506 3rd St - 11215, Brooklyn
+1718-962-0300
4.3 (200)
Bite Squad Dental of NYC | Pediatric and Family Dentist in Brooklyn
Bite Squad Dental of NYC | Pediatric and Family Dentist in Brooklyn

Bite Squad Dental of NYC | Pediatric and Family Dentist in Brooklyn

See address and contact data
2464 Coney Island Ave f2 - 11223, Brooklyn
+1718-998-2424

Add your dental clinic to our directory for free

If you manage a dental office and want to appear in our guide, send us your company information and you can appear completely free of charge.

Add your dental clinic for free

The largest dentist directory in United States

Find the best dentists near you