Full Smile Family Dentist

Full Smile Family Dentist
3939 W Fullerton Ave
60647, Chicago
+1773-235-0000

Opening hours

  • sunday: (closed)
  • monday: 10h-18h
  • tuesday: 10h-18h
  • wednesday: 9h-14h
  • thursday: 10h-18h
  • friday: 10h-18h
  • saturday: 9h-14h

Our dental offices offer free initial consultations, we accept most insurance plans, accept Medicaid, and offer a variety of cosmetic dentistry, family services, implant dentistry, and orthodontics. Learn more about our dental services through our website or feel free to call our office 773-235-0000.

Our comment from Best Dentists Club about Full Smile Family Dentist:

Full Smile Family Dentist offers an exceptional dental experience, consistently highlighted by their dedicated staff and compassionate care. Customers frequently express satisfaction with the thoroughness of the services provided, from routine cleanings to more complex procedures.

The following qualities are often praised:

  • Welcoming Atmosphere: Many patients appreciate the friendly and supportive environment created by the staff, which helps alleviate anxiety during visits.
  • Exceptional Staff: The team, including Dr. Massad, Dr. Omar, and dental assistants like Laura and Kari, have been noted for their kindness, professionalism, and ability to communicate effectively with patients.
  • Enhanced Comfort: The staff's attentiveness, especially during procedures such as x-rays, has earned them numerous compliments for making the process more comfortable and less stressful for nervous patients.
  • Thorough Explanations: Patients have remarked on the detailed explanations provided about treatments, which contribute to their peace of mind and understanding of their dental care.

Overall, Full Smile Family Dentist is well-regarded for their commitment to providing high-quality, patient-centered dental care, making it a top choice for families in the community.

Full Smile Family Dentist: Reviews

4.5/5 (196 Reviews)
Ge CL 1 month ago

Fantastic experience: Dr.Barakat was amazing, super happy with the cleaning!

Esmeralda Moreno 1 month ago

Fantastic experience: Absolutely loved coming here! First of staff in the front is super helpful & nice! Secondly, the Xray tech was super kind & quick & thorough. The doctor & his assistant is amazing! I went in there with lots of questions and concerns about my teeth. All of my questions and concerns were answered throughly. I was given a full explanation with details. I left there feeling so good! Gave me so much peace of mind. I’m honestly glad I came here. They gave me a detailed plan of what to do next!! Thank you so much!

Full Smile Family Dentist
Full Smile Family Dentist

Thank you for your kind words! It was our pleasure!

Anahi Torres 1 month ago

Fantastic experience: Been coming here for many years and Dr. Massad has been very efficient in my care. Laura his assistant has been very helpful and kind to me.

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

Isamar Lazo 2 months ago

Fantastic experience: The best service, Dr. masssad and assistant Laura were very kind and patient and made me feel very comfortable and welcomed. Very affordable and works with schedule.

Full Smile Family Dentist
Full Smile Family Dentist

Thank you for your kind words!

Madeline Windsor 2 months ago

Fantastic experience: Staff is so friendly and welcoming making it less overwhelming and Dr Omar was patient explained everything allowing to make a decision without feeling pressured. I highly recommend them.

Full Smile Family Dentist
Full Smile Family Dentist

Thank you for your kind words Madeline!

Janet Cervantes 2 months ago

Fantastic experience: Thank you for the great customer service the fast service and the professionalism to the dental assistants and DR. K.

Full Smile Family Dentist
Full Smile Family Dentist

Thank you for your kind words!

CHRISTOPHER JOHNSON 2 months ago

Fantastic experience: Awesome people baby polite very professional good place to visit

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

Bianca 2 months ago

Fantastic experience: I had an amazing experience with my dentist. I came in feeling very nervous and full of anxiety, but he was incredibly kind and reassuring throughout the entire visit. He took the time to explain everything, made sure I was comfortable, and constantly checked in to make sure I was doing okay. Thanks to his calm and caring approach, everything went smoothly. I’m truly grateful and highly recommend him!

Full Smile Family Dentist
Full Smile Family Dentist

Thank you for your kind words!

Sherley & Juan David 2 months ago

Fantastic experience: Laura is the best! Very communicative and gentle on my teeth.

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

David Aguilar 2 months ago

Fantastic experience: Great customer service and friendly staff

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

Leonardo Delgadillo 3 months ago

Fantastic experience: My visit was fantastic, largely thanks to their assistant, Laura. She was incredibly professional, provided great communication throughout the entire process, and genuinely made me feel comfortable and at ease. It was a smooth and stress-free experience

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

diego cadavid 3 months ago

Fantastic experience: I was last week and the whole service was excellent. Specially Miss Laura was a genuine lady very kind and profesional helping me to have a pleasant experience.

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

Francisco J Gonzalez 3 months ago

Fantastic experience: I highly recommend Fill Smile Family Dental, and huge thanks to Laura who is a fantastic dental assistant that made my experience more satisfying!

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

Maria C 3 months ago

Fantastic experience: My experience at this dental clinic was truly heartwarming Laura treated me not just a patient but as a person she is so cute!

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

Donzetta Ragsdale 3 months ago

Fantastic experience: My X-ray Tech KARI was extremely professional and efficient. She took her time and made me feel very comfortable. She made our dental experience a good one from the start❤️❤️❤️❤️. After my x-ray she informed me of the proper seating area I must say KINDNESS SPEAKS VOLUME #KEEP BLESSING OTHERS KARI

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

Raydale Ragsdale 3 months ago

Fantastic experience: My X-ray tech KARI was awesome I'm usually nervous during X-rays however she made me feel comfortable. She was very professional and patient. She was excellent and beautiful personality. I Thank her for going about and beyond to make me feel comfortable#KARI ROCKS

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

Sharmaine Delaney 3 months ago

Fantastic experience: KARI X-RAY TECH THAT YOUNG LADY IS AMAZING. !!!!! DON'T EVER STRESS WHEN YOU ENTER HER ROOM... SHE'S THE KIND OF PERSON YOU NEED EVERY TIME YOU HAVE TO DO AN X-RAY SHE MAKE IT SO EASY!!! ❤️❤️❤️ 10 ⭐⭐⭐⭐⭐⭐⭐⭐✨⭐⭐ for KARI❤️❤️❤️❤️

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

robert martinez 3 months ago

Fantastic experience: Came in for some dental work, was not in a good mood. Kari helped me out. She was very friendly, direct, helpful and made me relaxed with the way she approached me. I appreciate Kari for helping me out today. Coming to the dentist is not easy at all for me. Thank you Kari!

Full Smile Family Dentist
Full Smile Family Dentist

Thank you so much I’m glad we could brighten your day!

Araceli Guerrero 3 months ago

Fantastic experience: Kari, dental assistant and radiologist was so sweet and so gentle. Thank you Kari for making me feel so comfortable and lessen my nerves

Full Smile Family Dentist
Full Smile Family Dentist

Thank you Araceli I’m so glad Kari made you feel comfortable!

Haya Barakat 3 months ago

Fantastic experience: I cannot say enough great things about Dr. Massad and his incredible team! Dr. Massad is an exceptional dentist who is both highly skilled and incredibly compassionate. His office is always clean and staff are very welcoming. Im always happy with my visits. I highly recommend this office to anyone looking for top-quality dental care!

Full Smile Family Dentist
Full Smile Family Dentist

It’s always our pleasure thank you for coming to see us!

H B 3 months ago

Fantastic experience: I really love this office, Dr. Massad is the best dentist in Chicago! Dr. Massad is very kind and gentle and reassuring during all my treatment. He answers all my questions and makes sure I’m always comfortable. He is the best dentist I’ve ever been to and I wouldn’t go anywhere else for my dental work. The front desk staff are always welcoming and friendly and the assistants are all wonderful.

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

Kevin Grant 3 months ago

Fantastic experience: Love this place! Staff is friendly, the doctors are thorough and they are fast!

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

Veronica Calvillo 3 months ago

Negative experience: So I came here because of all the good reviews but I wonder how many are from real patients vs paid, family and friends because the first time I came here I waited 40 mins to be seen to start with. When I finally saw the dentist he just quickly came in and out. He didn't even introduce himself so I didn't know his name. The dentist then quickly looked inside my mouth and quickly said I need crowns on all my teeth where I had deep fillings but my insurance didn't think it was necessary and just approved one crown. When I went back to get my permanent crown the dentist didn't want to numb me twice even though I was in pain when he would spray cold air on me saying he was just going to cement my crown which I thought was insensitive and inconsiderate of him. All the assistants and front desk people were nice but because of the lack of professionalism and empathy of this dentist I'm not going back

Full Smile Family Dentist
Full Smile Family Dentist

Hello Veronica,

I’m sorry to hear that you had a negative experience at our clinic. We’d like to address your concerns.

First, we assure you that all reviews we have are legitimate patients that are happy with the service they receive and are still coming back to see us!

Secondly, although insurance may deny treatment this is not an indication that you do not need the treatment this is only an indication that you do not meet the minimum threshold requirements set by the insurance to pay for this treatment this does not mean that the treatment is not indicated or considered to be the best treatment for your case. There is a reason a doctor does your exam not an insurance company if an insurance company were to do your exams they would never pay for anything! I am glad to hear however that we were able to get some treatment approved for you, our staff works really hard to get treatment approved for our patients that they need and would otherwise not get done anywhere else if we did not vouch for them!

Third, we do apologize for the wait time. Our goal is always to try and get patients in and out. We understand that no one wants to spend more time than needed at the dentist. We do accept walk ins and emergency patients and at times this can cause the doctors to become delayed. Although we do make every effort possible to see all our patients in a timely manner sometimes patients may experience some minor delays. We respect our patients time and strive to do quality work in a timely manner for everyone who walks through our doors.

Lastly, we do not want to get into the specifics of what happened during any patients appointment on a public thread but to address your concerns broadly, our doctors are trained and knowledgeable about how much anesthetic to administer to patients for each procedure and are always looking out for the well being of the patient in every circumstance. We would love to connect with you directly to address any specific concerns. We encourage you to give the clinic a call and speak with us directly so that we may better serve you in the future.

We welcome all patient feedback and are always striving to improve our service towards our community!

Shakera Singh 3 months ago

Fantastic experience: Thank you Jaz for helping me and my boo get everything in order :)

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

Gary Williams 4 months ago

Fantastic experience: Wonderful amazing job done by Dr Ali. Def recommend

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

Caitana Geronimo 4 months ago

Fantastic experience: Kari was the best! She made me feel so comfortable and it was easy and fast :)

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

Zuleyka Reyes 4 months ago

Fantastic experience: Kari was the best doing my mouth x-rays she was very kind and careful on how she did it love it 10 out of 100

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

Alexander DeLeon 4 months ago

Fantastic experience: I would like to give the xray tech Kari a 5 star rating for great customer service &’ a smooth visit with my daughter. She was Phenomenal &’ her whole process was fast with wonderful patient service. She made our visit great!! Thank you Kari!!

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

Malcolm Louis 4 months ago

Fantastic experience: Kari, was very professional and easy going with a first time patient. Made my process very easy and navigated instructions very well. Great spirit, that I believe everyone needs in the work place! Really dope!

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

Javier Montes de oca 4 months ago

Fantastic experience: KARI IS THE BEST OF THE BEST Had a great experience very professional and friendly 100% the best

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

Brejae Campbell 4 months ago

Fantastic experience: This dentist office never fails to make you feel like family. Kari did my Xrays and she is the sweetest! Patient, friendly and professional I will always trust them with my dental needs and highly recommend.

Full Smile Family Dentist
Full Smile Family Dentist

Thank you for your kind words!

Deena Turner 4 months ago

Fantastic experience: This review is regarding Kari, the X-ray tech.. Kari was amazing, very friendly and caring. I felt very comfortable with her. Thanks for making her a part of your team, we need more like her in the medical field!!!

Full Smile Family Dentist
Full Smile Family Dentist

Thank you for your kind words!

Dayanara Vega 4 months ago

Fantastic experience: Dr. Barakat , Liz & Gina where very helpful they made me feel comfortable and everything was well explained will definitely come back and recommend them. Thank you :)

Full Smile Family Dentist
Full Smile Family Dentist

Thank you for your kind words!

Virginia Vera 4 months ago

Fantastic experience: Kari was pleasant and very helpful thank you for your help and support! Place was clean!

Full Smile Family Dentist
Full Smile Family Dentist

Virginia thank you for your kind words!

Jeannie Nieves 4 months ago

Fantastic experience: Kari took my X-rays. It wasn’t a bit uncomfortable. Very rare. Kari is very sweet, and professional at the same time. I highly recommend her! Thank you, Kari!

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

David 4 months ago

Fantastic experience: Kari was very professional she treated me nice like a human being that's hard to get these days I love her for that we need more people like her thank you

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

jorge chavez 4 months ago

Fantastic experience: Kari was very helpful and friendly, as first time costumer will definitely return.

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

Nancy 4 months ago

Fantastic experience: Kari X-ray girl is amazing and very gentle God bless her

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

Melissa Lazaro 4 months ago

Fantastic experience: Kari is an amazing x-ray tech !

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

Monika Bragiel 4 months ago

Fantastic experience: Dr Omar and Thaiz were very polite and helpful!

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

Jonathan Gonzalez 4 months ago

Fantastic experience: I want to take a moment to highlight the incredible work of Laura who has been a fundamental part of my positive experience at this clinic. From the very beginning, she showed a professional, warm, and attentive attitude. She made sure to clearly explain each step of the procedure, which gave me a great sense of reassurance. Her human touch, patience in answering questions, and ability to work seamlessly with the dentist truly make a difference. In addition, she always ensures everything is clean, organized, and ready before each appointment. A true professional who clearly loves what she does! I highly recommend this clinic largely thanks to the quality and warmth of Laura’s work. Thank you for making every dental visit so much more pleasant!

Full Smile Family Dentist
Full Smile Family Dentist

Thank you so much for your kind words!

Jonathan Delgado 4 months ago

Fantastic experience: Doctor Omar and his assistant Thaiz were good and helpful

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

Leticia Velez 4 months ago

Fantastic experience: Thaiz and Dr Omar were amazing!!

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

zuli chavez 4 months ago

Fantastic experience: Dr. massad was very good. And fast explain everything clearly

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

Alejandra Gonzalez 5 months ago

Negative experience: They will replace your appointment with no warning even if the appointment is confirmed. Te cancelan la cita sin ninguna advertencia y si está confirmada. update: The reasons you stated were not met upon arrival of the appointment. The confirmation wasn’t sent, however even a reminder at 3 pm that day was sent (the appointment was at 4). So all the excuses you made of a cancelled appointment was not met when the appointment was cancelled for us. My rating still stands P.S, it is spelt variety not verity.

Full Smile Family Dentist
Full Smile Family Dentist

Hello Alejandra,

Appointments may be canceled or rescheduled for a verity of reasons including but not limited to, untimely confirmation by the patient, availability of patients provider, emergency or other unforeseen circumstances. We understand that this experience can be frustrating. We appreciate your feedback. In order for us to specifically address your concerns, we advise you to contact the office directly in order to resolve this issue.

Best,
Full Smile Family Dentist Customer Relations Team

amourr Asia 5 months ago

Negative experience: They was blowing my phone up to schedule and extraction appointment but when I got there he told me they book me for a consultation so I won’t be returning you can take Asia Ferguson off you waitlist I will find a better dentist

Full Smile Family Dentist
Full Smile Family Dentist

Hello Asia,

We understand your frustration and appreciate your feedback. We understand that your expectation was to receive same day treatment, unfortunately when it comes to surgical procedures it is imperative that the doctor meet with you for the first time in order to perform a consultation and ensure that the surgery is planned properly. I’m sure you will find similar results in your search for a new dentist. We are always looking forward to our patients feedback. Thank you.

Monique Martin 5 months ago

Fantastic experience: Kari was amazing! She put me at ease as she took my xrays. She answered all my questions and is genuinely a sweet person. Hope to see her at all my appointments.

Full Smile Family Dentist
Full Smile Family Dentist

You most definitely will! Thank you for your kind words!

Edward Gutierrez 5 months ago

Fantastic experience: I went in for my annual dental check-up and, as always, the staff did an excellent job. Thank you, Laura, for your kind assistance and outstanding service!

Full Smile Family Dentist
Full Smile Family Dentist

Thank you for your kind words!

Troy Myers 5 months ago

Fantastic experience: Ms. Kari is the BEST ever she is very well behaved, good Manners, Friendly , Compassionate, always making sure that the patient is comfortable, certainly can recommend Ms. Kari to be a hygienice

Full Smile Family Dentist
Full Smile Family Dentist

Thank you for your kind words!

Jairo Garcia 5 months ago

Fantastic experience: This place is amazing! People are nice and Knowledgeable. Kari and Dr. Ali took care of me and made sure I was comfortable at all times.

Full Smile Family Dentist
Full Smile Family Dentist

Thank you for your kind words!

Jadira Rivera 5 months ago

Fantastic experience: Fast and efficient, Dr. Massad and his team are everything!

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

Jocelyn Corril 5 months ago

Fantastic experience: Dr.Massai has great staff and service! I highly recommend!

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

Jennifer Colon 5 months ago

Fantastic experience: He was great treated me well and took great care of me I felt happy and in great hands

Full Smile Family Dentist
Full Smile Family Dentist

Thank you for your kind words!

karenn stephany 5 months ago

Fantastic experience: Today I visited this clinic for the first time and I found Laura's care to be extraordinary. She was very concerned about how I felt and her kindness made me feel much more at ease!

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

Joanna Torres 5 months ago

Fantastic experience: Had a great experience my son smiled the entire time. Kari was super nice and professional keep up the great work. Thank you ☺️

Full Smile Family Dentist
Full Smile Family Dentist

Thank you Joanna we are so happy your son felt comfortable with us!

Bart 5 months ago

Fantastic experience: Dr. Omar and his assistant Thaiz were very helpful and knowledgeable in their work. I was very satisfied and plan on visiting again in the future.

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

Robel Frias 5 months ago

Fantastic experience: Very professional team. Thaiz was kind and helpful, and Dr. Omar gave excellent care.

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

Ewa Dymon 5 months ago

Fantastic experience: Very professional and caring team. Quick service, gentle care, and a welcoming atmosphere

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

Iharely 5 months ago

Fantastic experience: Dr Omar and his assistant Thaiz were friendly and professional. I was happy with my visit.

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

ANDREA 5 months ago

Fantastic experience: I went to the clinic today and received an excellent service, I want to highlight the attention provided by Laura, she is fantastic, very professional, very delicate and attention to every detail. Highly recommended!!

Full Smile Family Dentist
Full Smile Family Dentist

Thank you for your kind words!

Mariani Ramirez 5 months ago

Fantastic experience: I had been putting off going to the dentist for 5 years because of a terrible experience, but coming to this office has changed that! Dr.Omar was extremely kind,quick and efficient even though the office was busy he made sure he kept tabs on all his patients. Thaiz (dental assistant) was so sweet when I cried a bit from my fear of needles and Provided me with tissues, she also helped me feel calm throughout the rest of my experience.

Full Smile Family Dentist
Full Smile Family Dentist

Thank you for your kind words!

Juan Pimentel 5 months ago

Fantastic experience: Great place to get your smile fix and any problem you have come here. Ask for doctor Omar is great, Kary is awsome, Juan and Thaiz they are great. Its an awesome Team. I will recommend it to anyone they take all types of insurance as well.

Full Smile Family Dentist
Full Smile Family Dentist

Thank you for your kind words!

daniel figueroa 6 months ago

Fantastic experience: Thank you dr Omar for the fantastic work you do! Shout out to Kari for make the xray process smooth

Full Smile Family Dentist
Full Smile Family Dentist

Thank you for your kind words!

Iris Ramos 6 months ago

Fantastic experience: Kari treated me with kits gloves. I’ll come back just for her!!!

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

rajaa suliman 6 months ago

Fantastic experience: I just had my appointment with Dr. Omar for a check-up and cleaning. It was great. Thank you

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

Ana Molina 6 months ago

Fantastic experience: Thank you Dr Ali! It’s my first visit, but I loved it. Everyone has a great attitude and a perfect way of treating customers. Especially Kariany and I’ll be back ! ❤️

Full Smile Family Dentist
Full Smile Family Dentist

Thank you Ana it was our pleasure!

Cita Rodriguez 6 months ago

Fantastic experience: Very friendly. Quick, professional and assistant makes it as comfortable as possible. Very pleased.

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

sammy 6 months ago

Fantastic experience: Thank you full smile I had I great experience! Shout out to Kari, made my X-ray experience comfortable,Dr Omar did amazing thank you guys !

Full Smile Family Dentist
Full Smile Family Dentist

Thank you Sammy for your kind words! We appreciate you!

Samaiyah Rios 6 months ago

Negative experience: They waste your time when I went with my mom and they didn't even do what they supposedly said they were getting to do - don't come here ( I don't recommed coming here)

Full Smile Family Dentist
Full Smile Family Dentist

Hello Samaiyah,

We appreciate your feedback and are always looking for ways to improve. As much as we try to do same day treatment for our patients and often do this is not always possible. This depends on multiple factors such as the scheduled appointment time, patient medical history, and the doctors schedule at the time of your appointment. We would love to connect with you personally to address your concerns. Please feel free to reach out to the clinic directly so that we can more directly help resolve your concerns! We appreciate your feedback and are looking forward to hearing from you!

Jose Perez 6 months ago

Fantastic experience: I had my dental x-rays done today and Kari made the whole process quick, comfortable, and stress free. She was incredibly friendly, explained each step clearly, and made sure I felt at ease the entire time. Her professionalism and kindness really stood out, you can tell she genuinely cares about her patients. Highly recommend her!

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

Trina Muschkat 6 months ago

Fantastic experience: Kari was excellent, she’s very gentle and professional. 1st oral X-ray that wasn’t uncomfortable. Thank you Karianna.☺️

Full Smile Family Dentist
Full Smile Family Dentist

Thank you Trina!

Jennifer Dodd 6 months ago

Fantastic experience: Kariany is an awesome x-ray technician and Dr Omar was cool

Full Smile Family Dentist
Full Smile Family Dentist

Thank you Jennifer!

Waseem 6 months ago

Fantastic experience: Dr. Omar was extremely patient throughout my entire checkup. He answered all my questions and got my teeth right!

Full Smile Family Dentist
Full Smile Family Dentist

Thank you for your kind words!

Tunisha Rush 6 months ago

Negative experience: Concern Regarding My Appointment Experience on July 28 Dear Full Smile Family Dentist Team, I am writing to share my concerns regarding my appointment at your office today, July 28, 2025, at 12:30 PM, at your location on 3939 W Fullerton Ave, Chicago. When I scheduled the appointment last week, I provided my insurance information over the phone to the receptionist, who confirmed that everything was in order. However, upon checking in today, I was asked again for my insurance details by a staff member wearing pink or light pink scrubs and a ponytail. After a short wait, I was informed that I had an outstanding balance—something I was completely unaware of. When I explained that I was not informed of this balance prior to my visit, I was asked multiple times if I could pay it—first the full amount and then at least half. I clearly stated both times that I was unable to pay it today. I found it unprofessional to be asked repeatedly after already providing my response. After that exchange, the staff member became visibly frustrated and began attending to other tasks, leaving me uncertain about whether I was still going to be seen. I left the office feeling confused and disappointed by the lack of communication and courtesy. I would appreciate clarification regarding the balance you mentioned, and I’d like to understand your office’s policy on informing patients about outstanding charges before their scheduled visit. I hope that steps can be taken to improve communication and professionalism in the future.

Full Smile Family Dentist
Full Smile Family Dentist

Dear Tunisha,

Thank you for sharing your feedback. We truly value every patient and take your concerns seriously.

We understand that navigating insurance changes can be frustrating, especially when there’s confusion regarding coverage or outstanding balances. While we did receive your new insurance information during the scheduling call, your plan was new to our system, and as part of our verification process, we kindly asked to confirm your details again at check-in to ensure accuracy and coverage for your visit.

Regarding the balance discussed, our records show that it is related to a previous visit and was not yet resolved through insurance. We strive to inform all patients of any balances in advance whenever possible, though in some cases, especially with insurance changes, there can be delays in notification or processing. We apologize if this was not communicated clearly ahead of your appointment.

Our intention in discussing payment options was to be transparent and flexible—not to pressure you in any way. We regret if this felt otherwise and will address this internally to ensure our staff maintains clarity and professionalism in every patient interaction.

We also acknowledge that the tone and direction of the visit were impacted early on, and we are always working to manage difficult moments with empathy and care.

Please feel free to reach out to our office directly at 773-235-0000 so we can further clarify your account and help resolve any outstanding questions. We appreciate the opportunity to improve and thank you again for your feedback.

Sincerely,
Full Smile Family Dentist Team

Vanessa Cruz 7 months ago

Fantastic experience: I love this office the staff here is amazing. Especially Kari the X-ray tech she was great with my son who is 9!

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

Claudia Fernanda Goodale 7 months ago

Fantastic experience: Thaiz & Omar were amazing people, thanks for a very well treatment.

Full Smile Family Dentist
Full Smile Family Dentist

Thank you Claudia you are amazing as well!

Yamila Montanez 7 months ago

Fantastic experience: My dentist today was very attentive and helpful . I received good information and can’t wait to come back for my follow up .

Full Smile Family Dentist
Full Smile Family Dentist

Thank you for your kind words we can’t wait to see you again!

Dani Luz 7 months ago

Fantastic experience: Great service from Dr Omar and his assistant Thaiz!

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

DeAshay Hardnick 7 months ago

Fantastic experience: Been coming here for years. They’re great

Full Smile Family Dentist
Full Smile Family Dentist

Thank you so much!

Guitarlovechild 7 months ago

Fantastic experience: Very sweet and professional staff. The second quickest dentist office I've ever been to. I will be coming again.

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

Alyaa Elsayed 7 months ago

Fantastic experience: I was really nervous about needing a dental procedure, but Full Smile Dentist made the whole experience easy and stress-free. They explained the procedure in detail, answered all my questions, and made sure I was comfortable every step of the way. The staff were friendly and supportive, making the whole experience smooth!

Full Smile Family Dentist
Full Smile Family Dentist

Thank you Alyaa for your kind words!

Elizabeth Gonzalez 7 months ago

Fantastic experience: Dr. Remy was amazing! Very professional and comforting. The team even held my hand during my two wisdom extractions!! I have a fear of the dentist and the assistants made all that go away! Definitely recommend!

Full Smile Family Dentist
Full Smile Family Dentist

Thank you!

Hugo Navarrete 7 months ago

Fantastic experience: very happy with the sevices kariani was very helpful and professional definitely recommend this place

Full Smile Family Dentist
Full Smile Family Dentist

Thank you Hugo we are excited to see you back here soon!

Hilda Gori 7 months ago

Fantastic experience: Amazing service. The people there are very kind and helpful. The dentist did an amazing job on my procedure and answered all of my questions and concerns.

Full Smile Family Dentist
Full Smile Family Dentist

Thank you Hilda for your kind words!

TJ Davison 7 months ago

Negative experience: Going to stop going here. I show up 10-15 minutes early for my appointment and end up having to wait over an hour past my appointment time before being seen, every time. If they can't see people within an hour of their scheduled appointment, they should be calling to reschedule.

Full Smile Family Dentist
Full Smile Family Dentist

Hi TJ,

We apologize that you experienced a long wait time. We do our best to see patients in a timely manner, unfortunately the day you were scheduled we were short two doctors and Dr. Omar was working alone. He was doing his best to try to see everyone who came through the door and provide them quality care and make sure his patients did not feel rushed which resulted in some delays. We are always trying to improve and we appreciate your feedback. We respect your time and understand your frustration. We hope that you can understand and will still give us the opportunity to make things right in your next appointment.

Cesar Magallon 8 months ago

Fantastic experience: Dr Omar and his assistant Thaiz were so kind and helpful!

Full Smile Family Dentist
Full Smile Family Dentist

Thank you Cesar!

Samantha Cendejas 8 months ago

Negative experience: I never leave reviews but this place was just bad. My appointment was at a certain time and I was still waiting 40 minutes later. Plus all of the people that go here lack hygiene the waiting room smelled like a dead rat.

Full Smile Family Dentist
Full Smile Family Dentist

Hello Samantha,

Thank you for your feedback we always appreciate it. We are sorry to hear you experienced a long wait time. Our team does their best to get patients in and out in a timely manner without compromising quality of care for our patients. We are a clinic that accepts walk ins and emergency patients and at times this can lead to some minor delays. We are always working to improve our practice in every way possible so thank you for brining this to our attention. We respect your time and apologize for any inconvenience this may have caused for you. In response to your comment about the hygiene of certain patients that visit the practice we would like to say that we care greatly for all our patients and reserve judgement. Many people have medical conditions that make it exceedingly difficult to be present in public settings. However these people are our valued patients and we always strive to treat them with kindness and compassion. We hope that others can too.

Steven Martinez 8 months ago

Fantastic experience: Dr. Massad and his staff are wonderful . I highly recommend checking them out. I come every 6 months for a routine cleaning and to check on my cavities. Thanks for your hard work!

Full Smile Family Dentist
Full Smile Family Dentist

Thank you for your kind words Steven! We hope to see you back soon!

Juan Delgado 8 months ago

Negative experience: Service was ok, but I come back for my cleaning and I owe money for services that my insurance didn't pay. I got a pre-approval and told them I wanted to pay in full for the cap, because I didn't want to be told I owe money 6 months. The worst part is they never mentioned I owed money when I made the appointment and I did not get seen because I had a balance.

Full Smile Family Dentist
Full Smile Family Dentist

Hi Juan,

Thank you for sharing your feedback. We’re sorry to hear about your recent experience and truly understand your frustration regarding the unexpected balance and communication around it. We always strive to be transparent with treatment costs, and we do our best to provide accurate insurance estimates based on the information provided by each plan. However, insurance approvals are not always a guarantee of full coverage, which can lead to balances after claims are processed.

That said, it’s never our intention to withhold information or make you feel blindsided. We appreciate your bringing this to our attention so we can improve our communication and scheduling processes. We’d love the opportunity to speak with you directly and make things right — please don’t hesitate to call our office at your earliest convenience.

Thank you again for being a patient with Full Smile Family Dentist.

Ramonita Ramos 8 months ago

Fantastic experience: Dr.ali is the best dentist that I've ever came across! Thank you to doctor ali for making me smile with confidence! He works wonders!

Full Smile Family Dentist
Full Smile Family Dentist

Thank you so much Ramonita for your kind words! We hope to see you back soon!

Noemi silva 8 months ago

Fantastic experience: Doctor was very sweet, he took great care of my dad who was in excruciating pain because of his tooth!

Full Smile Family Dentist
Full Smile Family Dentist

Noemi we are so glad your dad felt well cared! We appreciate your kind words and hope to see you and your dad back soon!

Victoria Bernard 9 months ago

Fantastic experience: Dr Ali, was new to me and very polite, communicated very well in between cleaning and my fillings. He is an easy person to get along with and his assistant Ashley was great. I'll be back to see them again in 6 months. Thank you both.

Full Smile Family Dentist
Full Smile Family Dentist

Thank you so much for your kind words! We are excited to see you back soon!

Aida Roldan 9 months ago

Fantastic experience: Great dentist, Dr. Ali It’s a wonderful dentist is kind. He knows what he’s doing. He takes care of his patient. It’s very kind. Recommend very highly recommended.

Full Smile Family Dentist
Full Smile Family Dentist

Thank you Aida we appreciate your kind words!

Destiney smith 9 months ago

Fantastic experience: I love it here always great service nobody never have a attitude or be rude from the front desk to the doctor to medical assistants very good customer service

Full Smile Family Dentist
Full Smile Family Dentist

Destiney it was a pleasure to serve you! Thank you for the kind words!

David Rivera 9 months ago

Fantastic experience: Today visit was great great people work specially Andrea she was great thank u guy for checking my teeth and being so nice and fast

Full Smile Family Dentist
Full Smile Family Dentist

Thank you David we appreciate your kind words!

Savannah Reed 9 months ago

Fantastic experience: I’ve started going here a month ago and it’s been perfect ever since. Kari is such a great help and person. Other dentists workers have treated me badly but not here. Keep up the good job. I will be recommending my family.

Full Smile Family Dentist
Full Smile Family Dentist

Thank you for your kind words Savannah!

Angela 9 months ago

Fantastic experience: Today was my 1st visit and Dr. Ali was great and made sure I was comfortable. Very nice staff! I appreciate full smile very much for helping me today and in the future. I will be returning! Dr.Ali is a very kind dr and makes sure your understand everything he's doing and will help you with anything you need.

Full Smile Family Dentist
Full Smile Family Dentist

Thank you Angela! Dr. Ali and his team will be so happy to hear your kind words!

Joanie `Marshall 9 months ago

Fantastic experience: Great doctors took very great good care of me. Dr Ali is very gentle

Full Smile Family Dentist
Full Smile Family Dentist

Thank you Joanie! We are excited to see you back soon!

Cynthia Leyte 9 months ago

Fantastic experience: Full smile is a great place. The staff is fantastic. Thank you Dr. O, Dr. M, and Dr. I

Full Smile Family Dentist
Full Smile Family Dentist

Thank you Cynthia we appreciate your kind words and hope to see you soon!

Autumn Marino 9 months ago

Fantastic experience: Great dentist! love the place and the worker where nice and sweet helping me get done what I needed.

Full Smile Family Dentist
Full Smile Family Dentist

Thank you so much for your kind words! We hope to see you back soon!

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