Diamond Braces Orthodontist: Braces & Invisalign
Information about Diamond Braces Orthodontist: Braces & Invisalign
11214, Brooklyn
Opening hours
- sunday: (closed)
- monday: 11h-19h
- tuesday: 10h-18h
- wednesday: 10h-18h
- thursday: 11h-19h
- friday: 9h-17h
- saturday: 9h-16h
Diamond Braces is a premier dentist and orthodontist provider specializing in braces, Invisalign, and retainers for kids, teens, and adults. Diamond Braces accepts all insurance providers and offers flexible payment options and in-house financing, so cost never stands in the way of a confident smile. With over 65+ locations across New York, New Jersey, Pennsylvania, and Connecticut, exceptional orthodontic care is always within reach.
Our comment from Best Dentists Club about Diamond Braces Orthodontist: Braces & Invisalign:
Diamond Braces is a well-regarded orthodontic practice known for its exceptional service and skilled team. Patients consistently praise the professionalism and friendliness of the staff, making every visit a positive experience. Here are some highlights that reflect their excellent service:
- High-Quality Care: Many clients report significant improvements in their smile, with results often exceeding expectations.
- Welcoming Atmosphere: The office is described as clean and organized, creating a comfortable environment for patients.
- Knowledgeable Staff: The team, including recognized members like Khayala, is appreciated for their thorough explanations and support throughout treatment.
- Efficiency: Appointments are reported to be quick and well-managed, contributing to a smooth treatment process.
- Multilingual Support: Offering assistance in various languages has been a plus for many families, ensuring everyone feels at ease.
Overall, Diamond Braces stands out for its commitment to providing a friendly and professional experience for all patients seeking orthodontic treatment.
Services and Treatments
Diamond Braces Orthodontist: Braces & Invisalign: Reviews
Fantastic experience: I had extremely crooked teeth and I was very insecure about it but now my teeth are straight. I could also always come here if I broke the braces and fix it for me any time.
Thank you for taking the time to share your experience!
We’re glad to hear you had a positive visit with our team. We appreciate your trust in Diamond Braces.
Fantastic experience: this place was very good made me feel welcome and comfortable and they were very gentle with my teeth and there was no pain at all so overall this place is amazing
Thank you for taking the time to share your experience!
We’re glad to hear you had a positive visit with our team. We appreciate your trust in Diamond Braces.
Fantastic experience: Very good progression a lot changed in the past year!
Thanks so much for the positive feedback.
We appreciate you being part of the Diamond Braces community.
Fantastic experience: Thank you Diamond braces. I have good progress for short time. thank you Khayla she is nice assistant who explained every detail. ☺️
We really appreciate the kind feedback!
Our goal is to provide consistent, high-quality care at every visit, and we’re happy to hear that came through.
Fantastic experience: Kristina,liana, beautiful service amazing work Kyalah very friendly good spirits and only positively over there ❤️
Thank you so much for your wonderful review, Almuntsar! We’re thrilled to hear that Kristina and Liana provided you with beautiful service and amazing work. Your kind words inspire us to continue delivering the best experience possible to our patients. We appreciate your feedback and look forward to seeing you again soon at Diamond Braces!
Negative experience: Waited for 30 min, still didn't get called for the consultation even though I filled out all of the given forms beforehand. The front desk is always missing. Catching her is another job.
We’re sorry to hear about your experience.
This is not the level of care we aim to provide. Please email [email protected] and include the patient’s full name and date of birth so we can help the patient effectively.
Fantastic experience: I am very satisfied with the Diamond Braces clinic on 86th Street. The doctor is amazing — very professional, knowledgeable, and truly knows what they are doing. The entire staff is friendly, kind, and welcoming. They accepted me with my existing braces and completed my treatment successfully. I really love the final result and am very happy with my experience. Highly recommend this clinic!
Thank you for the great review!
We’re grateful you chose Diamond Braces and are glad our team was able to support you.
Fantastic experience: I would like to sincerely thank the team for their professional work! Today I had my braces removed, and I am very happy with the result. The entire treatment process was comfortable, and the doctors were attentive and always explained everything clearly. I highly recommend this place to anyone looking for a quality orthodontist.
Thank you for taking the time to share your experience!
We’re glad to hear you had a positive visit with our team. We appreciate your trust in Diamond Braces.
Fantastic experience: Good staff properly treated me right and gave clear instructions
Thank you for taking the time to share your experience!
We’re glad to hear you had a positive visit with our team. We appreciate your trust in Diamond Braces.
Fantastic experience: Awesome service! I got my braces from here and had a great experience. Everyone who helped me throughout the journey was very nice, professional, and cool. If there were 10 stars, I’d definitely give them 10! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Thank you for the great review!
We’re grateful you chose Diamond Braces and are glad our team was able to support you.
Fantastic experience: Diamond Braces is my local orthodontics office and one of my favorites because of their service. The customer service and reception here are very efficient and polite. Their director Katie deSouza was also very helpful and respectful to me and my daughter when we visited for her braces appointment. They made me and my daughter’s experience very smooth and provided us with more than enough information about my daughter’s braces and the payment plans. Diamond Braces provides a great community overall and is the best orthodontics office in Brooklyn.
Thank you for taking the time to share your experience!
We’re glad to hear you had a positive visit with our team. We appreciate your trust in Diamond Braces.
Fantastic experience: both my top and bottom row of teeth were misaligned especially in the front. the team here helped get my teeth back on track with their invisalign treatment
We really appreciate the kind feedback!
Our goal is to provide consistent, high-quality care at every visit, and we’re happy to hear that came through.
Fantastic experience: Amazing doctors and assistant Tamar are always positive and helpful and the result is visible right away.
Thank you for taking the time to share your experience!
We’re glad to hear you had a positive visit with our team. We appreciate your trust in Diamond Braces.
Fantastic experience: I got a very good treatment from diamond bracelets.
Thank you for taking the time to share your experience!
We’re glad to hear you had a positive visit with our team. We appreciate your trust in Diamond Braces.
Fantastic experience: Staff are extremely friendly and so happy to see the patients and their progress.
We really appreciate the kind feedback!
Our goal is to provide consistent, high-quality care at every visit, and we’re happy to hear that came through.
Fantastic experience: It’s been six months and it has a very good progress.
Thanks so much for the positive feedback.
We appreciate you being part of the Diamond Braces community.
Fantastic experience: Great orthodontic office with a friendly and professional team. The staff is very attentive, and the appointments are always well organized. Highly recommend!
We really appreciate the kind feedback!
Our goal is to provide consistent, high-quality care at every visit, and we’re happy to hear that came through.
Negative experience: They promised to put an iron bar behind my daughter’s teeth to fix the gap, but later refused and told her to keep wearing a retainer instead. She has worn it for a year, but if she misses even one day, the gap opens again. We were charged again and are very disappointed. Not recommended.
We’re sorry to hear this and appreciate you letting us know.
For clinical concerns, please email [email protected] and include the patient’s full name and date of birth so we can help the patient effectively.
Fantastic experience: Amazing stuff i love coming here for my appointments especially Gresa she makes me feel very comfortable and welcomed she is the best
Thank you so much for your wonderful review, Fatime! We're thrilled to hear that you love coming to Diamond Braces and that Gresa has made you feel comfortable and welcomed. It's our goal to provide a positive experience for all our patients, and your kind words reinforce our efforts. We look forward to seeing you at your next appointment!
Fantastic experience: I’m very satisfied with the work they do at Diamond braces here in 86 street Brooklyn NY. The staff are very kind and gentle; I’m halfway into my treatment and I’m loving how my smile is turning out. Overall this is a great environment to get your beautiful confident smile.
We really appreciate the kind feedback!
Our goal is to provide consistent, high-quality care at every visit, and we’re happy to hear that came through.
Fantastic experience: One of greatest Diamond Braces locations in the entire company. People travel from other states to specifically be seen by Dr. Arkhipov, because he is very knowledgeable in his field, professional, speaks English and Russian, and takes good care of each patient. TC #1 Kristina accommodates every consult, also speaks multiple languages and has a positive outlook for every patient. They are the best duo in terms of quality and performance for braces. They have an amazing team that works together for an effective performance at fast paced location. Highly recommend :D
Thank you for taking the time to share your experience!
We’re glad to hear you had a positive visit with our team. We appreciate your trust in Diamond Braces.
Fantastic experience: Diamond Braces made my braces journey so easy. Out of the workers, Gresa and Ana were so sweet and made me feel very comfortable. They really care about their patients, and I couldn’t be happier with my results. Highly recommend going here, great place with great staff.
Thank you for the great review!
We’re grateful you chose Diamond Braces and are glad our team was able to support you.
Fantastic experience: I had an amazing experience with Diamond Braces. The staff was professional, friendly, and always made me feel comfortable. Gresa and Ana were especially amazing—so kind, patient, and helpful throughout my whole journey. Everything was explained clearly, appointments were quick, and my results are better than I expected. Highly recommend Diamond Braces!
Thank you for the great review!
We’re grateful you chose Diamond Braces and are glad our team was able to support you.
Fantastic experience: This is really the place to go if you need braces. Gresa and Ana were very helpful and sweet. Highly recommend to look for them once u go in.
Thank you for the great review!
We’re grateful you chose Diamond Braces and are glad our team was able to support you.
Fantastic experience: Diamond Braces made my braces journey so easy. Gresa and Ana were so sweet and always made me feel comfortable. They really care about their patients, and I couldn’t be happier with my smile. Highly recommend!
Thank you for the great review!
We’re grateful you chose Diamond Braces and are glad our team was able to support you.
Fantastic experience: The results are amazingThanks Khayala who was very knowledgeable and accommodating helped answer every question that i had with expertise.
We really appreciate the kind feedback!
Our goal is to provide consistent, high-quality care at every visit, and we’re happy to hear that came through.
Fantastic experience: Great experience at Diamond Braces! Friendly staff, clean office, and amazing results. I’m so happy with my smile.
We really appreciate the kind feedback!
Our goal is to provide consistent, high-quality care at every visit, and we’re happy to hear that came through.
Fantastic experience: All staffs are highly professional, friendly and patient. Would recommend to my friends and family.
We really appreciate the kind feedback!
Our goal is to provide consistent, high-quality care at every visit, and we’re happy to hear that came through.
Fantastic experience: Khayala is very good. she explaned everything very nice.Thanks Diamond Braces❤️
We really appreciate the kind feedback!
Our goal is to provide consistent, high-quality care at every visit, and we’re happy to hear that came through.
Fantastic experience: This is a great place to start your braces journey. The results are super! I wish I would have started it sooner. Overall, can’t complain definitely seeing a difference.
Fantastic experience: Went to Diamond Braces for a consulation, it was a pretty fast check in process. The employees were fast, efficient, and were on top of their toes. Kristina who was assisting me was very knowledgeable and accommodating helped answer every question that i had with expertise. Overall It was a great experience and will definitely be coming back.
Fantastic experience: What a wonderful feeling to have a straight teeth! Diamond braces on 86th did a wonderful job! Super happy with the results!
Fantastic experience: I’m very happy with the my experience. My teeth look perfect and the staff was really nice. Thank you!!
Fantastic experience: At the beginning, wearing braces was painful and uncomfortable, especially during the first few days because I felt a lot of pressure on my teeth and had trouble eating. I also had to get used to a stricter cleaning routine and be careful with the foods I ate. Over time, I adapted and started to notice changes in my smile. In the end, all the effort was worth it because I really liked the result—my teeth are more aligned and I feel more confident when I smile.
Fantastic experience: Diamond Braces were awesome and took great care of me. My results are very satisfying. They're very polite and efficient. I would highly recommend using them. 10 STARS!!!!!!!!
Fantastic experience: Diamond Braces took very good care of me. I'm extremely happy with the results. They are very polite and efficient workers. I would highly recommend
Fantastic experience: The service was outstanding from start to finish professional, attentive, and genuinely focused on my well-being. The doctor took the time to explain everything clearly and made sure I felt comfortable throughout my visit.
Fantastic experience: Khayala explained the retainer and post care very effectively and clearly! Great results for my little sister, highly recommend this place!
Fantastic experience: I had a great experience here! The staff are really nice. and they asked if you are okay every time. My teeth turned out fabulous and everything went super smooth!
Fantastic experience: Had a good experience and good results. Staff were very helpful and friendly
Fantastic experience: The doctor's service attitude was very good, and the doctor's skills were also very good.
Negative experience: I had a very disappointing experience on the second time. I was given what I was told was a locked-in price during the consultation, and I scheduled the service based on that quote. But when we came on the appointment day, they raised the price significantly, saying that their prices had increased. it completely contradicted the “locked” price, very unprofessional and wasting time!
Thank you for bringing this to our attention.
For billing or insurance-related concerns, please email [email protected] and include the patient’s full name and date of birth so we can help the patient effectively.
Fantastic experience: All the staff are very nice and do a great job my so sons teeth looked amazing compared to what they look liked no gaps now
Dear Ann,
Thank you for your amazing feedback! We’re glad our team at 86th St provided you with a great experience.
Best regards,
Diamond Braces Team
(201) 308-8181
Fantastic experience: Very nice experience.nice and clean place.friendly staff, especially Khayala.
Fantastic experience: Had a great experience with my teeth. I remember that I had three teeth’s that was under bite and other teeth’s was over bites. And it’s going great my teeth are in order that it was needed. Right now I’m still in the braces it’s still going.
Fantastic experience: Amazing results! took less time than expected and an unreal transformation. You get an exclusive doctor and a super friendly environment. Greatest experience ever!
Fantastic experience: The staff was really helpful and friendly treated my brother with care and they always asked if we have any questions and honestly that made us feel comfortable. But they are good !!
Fantastic experience: Everything from A to Z was perfect. Staff was welcoming and their explanation was very thorough! I want to mention that Kristina was incredibly kind — her service truly makes you want to return. Thanks guys!
Fantastic experience: The service is super interesting, they are very friendly and speak Spanish Kensly is a very kind girl
Fantastic experience: My teeth are much better and the staff are super nice it was overall a great place to have my braces on and off!
Fantastic experience: Completely changed how my teeth look and the Invisalign itself wasn’t that difficult to wear. My teeth are very straight now. The staff are also very kind and explain everything thoroughly!
Fantastic experience: Thank you to the Diamond Brace team at 86th Street, they exceeded my expectations, my teeth look great.
Fantastic experience: Had a great time with the staff. Everyone there was nice and patient. My consultation with Kristina went really well. She took her time explaining to me how Invisalign works and how the process usually goes.
Fantastic experience: Great experience, I am not finished yet but the results are very nice. My teeth are much straighter now and I’m glad I chose diamond braces
Fantastic experience: "I just got my braces, and I am so happy! It's a big step towards a beautiful smile, and I’m really glad I made this decision. At first, it felt a little strange, but I quickly got used to it, and now I’m excited to see the results. Huge thanks to my doctor for the professionalism and support throughout the process. If you're hesitating, I totally recommend it – it’s worth it!"
Dear Юлия,
Thank you for sharing your excitement and positive experience! We're thrilled to hear that you're happy with your decision and that our team at Diamond Braces on 86th St in Brooklyn provided you with professionalism and support. We’re just as excited to see your beautiful smile transformation!
Best regards,
The Diamond Braces Team
(201) 308-8181
Fantastic experience: The staff were friendly and thorough in explaining the process. The office was clean and the doctor was nice. My daughter had a great experience and is absolutely loving her new braces.
Fantastic experience: my progress is amazing and i saw very big good results and i still have a year to go.
Fantastic experience: Im glad that they gave me an opportunity for braces and they are looking amazing from January to October
Fantastic experience: I am really grateful for my experience at diamond braces. The staff are always kind, patient, and gentle every time I come in for my braces adjustments.
Fantastic experience: Khayla is a wonderful worker. She does an amazing job.
Fantastic experience: Amazing service here at Diamond Braces. I always have my questions answered and I never feel out of the loop. I am in love with my Invisalign treatment results.
Fantastic experience: When I first got my braces, I thought it would take a long time to make my teeth perfect, then less then a year, my teeth looks nice.
Fantastic experience: In my first year with diamond braces, amazing experience and they give you recommendations for your teeth, overall best experience ever! Recommended! ✨✨✨
Fantastic experience: one of the best places you can get braces, the staff is very decent and good, also the has a chill vibe, i got almost 9 months with this proccess and i am very happy with it. 100% recommendable
Positive experience: good but they didn't let me keep the braces after removal
Fantastic experience: Awesome Results My teeth changed in so much in a year. A few more months and it will be perfect!
Fantastic experience: Highly recommend! Best staff and wonderful doctor thank you for my son’s beautiful smile
Fantastic experience: My progress is very good.Evendough i didn't finish yet.Thanks Diamond BRACES
Fantastic experience: A very pleasant visit and the staff explained our progress clearly!
Fantastic experience: My progress has been amazing, I am very happy and grateful for my progress even though i’m not done. Would highly recommend for anybody dealing with gaps. Khayala has been a great help as well so the overall experience is really good.
Fantastic experience: Everyone here was so kind and helpful throughout my braces journey. Big Shoutout to doctor Arkhipov and Angel for explaining everything to me while hearing out all my concerns and making me feel at ease.
Fantastic experience: I recommend diamond braces orthodontist. The assistant are very kind and there work is amazing.
Fantastic experience: My daughter had braces and we couldn’t be happier with the results! The transformation is amazing—her smile looks beautiful and natural. The entire process was smooth, and the team made sure she was comfortable and well taken care of at every step. Appointments were always on time, the staff was professional and friendly, and they explained everything clearly so we always knew what to expect. I highly recommend this practice to anyone considering orthodontic treatment. They truly delivered outstanding results in just one year, and we’re so grateful for the care they provided!
Fantastic experience: It was an amazing experience to see how my teeth transformed from wanky to fresh new ones. All the people there were very helpful on guiding me how to properly take care of my teeth.
Fantastic experience: Service and staff were really nice. Got my braces here and although it took a bit, they now look really nice and I’m glad that I was able to make my teeth look nice here.
Fantastic experience: My experience was amazing. The people were very nice and my teeth came in nicely. The place is clean and the dentists are very professional + multilingual.
Fantastic experience: We are completely satisfied with our results and the treatment we received. Excellent.
Fantastic experience: My daughter had braces in July 2023 and removed in September 2025. Very experienced, kind, caring Doctor
Fantastic experience: Staff are very welcoming and polite! My child’s treatment went very smoothly and every appointment was quick and efficient
Fantastic experience: Good attitude of all staff, nice doctors. My son likes to go there
Thank you so much for your wonderful review, Hanna! We're thrilled to hear that you and your son have had such a positive experience at Diamond Braces. Our staff and doctors strive to create a welcoming atmosphere, and your kind words truly motivate us to keep up the good work. We look forward to continuing to serve you and your son in his orthodontic journey!
Fantastic experience: Love the service here. Khayala was really nice and helpful
Thank you so much for your wonderful review, Najam! We are thrilled to hear that you loved the service at Diamond Braces Orthodontist and that Khayala provided you with such nice and helpful assistance. Your kind words mean the world to us, and we look forward to seeing you again soon!
Fantastic experience: I had such a great experience at this office! Everyone was so nice and friendly, which made the visits really comfortable. A special shoutout to Khayala, she was so sweet and took the time to show us the progress, which was amazing to see considering the time. It really made me and my brother feel cared for and reassured. Overall, the whole team is welcoming and professional, I highly recommend this place!
Thank you so much for your wonderful review, Ayesha! We're thrilled to hear that you had such a great experience at our office and that our team made you and your brother feel comfortable and cared for. A special shoutout to Khayala for going above and beyond to show you the progress—it's fantastic to know that her kindness made a lasting impression. We truly appreciate your recommendation and are grateful for your kind words about our welcoming and professional team. We look forward to seeing you again soon!
Fantastic experience: Kayala and the doctor helped me a lot. I came in with not straight teeth and they were able to help me put braces. The service was great and I got fast results in a short amount of time!! I recommend this place to anyone and everyone who needs braces.
Thank you so much for your wonderful review, Laila! We are thrilled to hear that Kayala and the doctor were able to assist you with your braces and that you experienced such great service and fast results. Your recommendation means the world to us, and we’re delighted to have been a part of your journey to a straighter smile!
Fantastic experience: My progress is amazing. Even though im middle of my treatment.The stuff are very nice. Khayala is best person.
Thank you so much for your wonderful review, Zuka! We are thrilled to hear about your amazing progress during your treatment and appreciate your kind words about our team, especially Khayala. It's always our goal to create a supportive and positive environment for our patients, and we’re glad to know that you’re experiencing just that. Your satisfaction means the world to us, and we look forward to continuing this journey with you!
Fantastic experience: Amazing branch, professional and efficient with friendly employees, i've been going there and other branches for a while but this is honestly my favorite branch
Thank you so much, Muhammed, for your wonderful 5-star review! We’re thrilled to hear that you find our branch amazing and appreciate the professionalism and friendliness of our team. Your loyalty to us means a lot, and we're delighted to be your favorite location. We look forward to continuing to provide you with the best care possible!
Fantastic experience: In less than a year, there was great results, my teeth went from a serious underbite to a normal bite. Shout out to ms. Khayala
Thank you so much for your glowing review, Be3Z! We're thrilled to hear about the fantastic results you've experienced in just under a year, transforming your underbite into a normal bite is a remarkable achievement. We're honored to have Ms. Khayala as part of our team, and your shout-out will surely bring a smile to her face. It's wonderful to know we could help you on your journey to a healthier smile!
Negative experience: I had one of the most disappointing and distressing experiences at this location. My usual office had no doctors available, so after confirming by phone that this location could meet my needs, I came two hours to be seen. When I arrived, I was not greeted. Shortly after, a staff member approached me with visible discomfort and called me to the desk. I requested to speak privately to protect my confidentiality—something that has always been standard practice at other locations. Instead of professionalism, I was met with a dismissive and prejudiced attitude. Throughout the conversation, I remained calm and respectful, yet I felt as though I was being judged not by my words or actions, but by the color of my skin. This was extremely uncomfortable and made me feel unsafe in a setting where patients should feel respected and cared for. The manager joined the conversation and displayed the same dismissive energy, while the staff member looked fearful. When I asked for documentation of the agreement I had confirmed by phone, I was refused. When I requested the manager’s name and contact information, that too was denied. I have never experienced this at any other location, but this visit was traumatizing and unacceptable. I hope management takes this feedback seriously and ensures proper training so that no other patient is made to feel the way I did
Fantastic experience: This place made the whole process so much easier for me. The staff is always friendly and the orthodontist is a professional and knows how to do his job. Appointments are quick, and I’ve already noticed such a difference in my smile. Highly recommend!
Fantastic experience: I’m happy with the results and the staff are very nice
Negative experience: Very unprofessional front desk. I didn’t realize there were two businesses at this address, and stood infront of the Diamond Braces receptionist instead of pediatrics. She completely ignored me and my child. She didn't even look at us. She carried on a conversation with others and never asked if I had an appointment or needed help, nor did she say I think you're at the wrong place or direct me to pediatrics. That lack of courtesy alone is enough for me not to patronize or recommend this place.
Fantastic experience: Great clinic! Professional doctors, modern equipment and attentive attitude. Highly recommendation!
Thank you so much, Galina, for your wonderful review! We're thrilled to hear that you had a positive experience at Diamond Braces and appreciate your compliments on our professional doctors, modern equipment, and attentive service. Your high recommendation means the world to us, and we look forward to continuing to provide you with exceptional care!
Fantastic experience: The doctors are very professional and caring, and the staff is always so friendly and helpful. We are very happy with her results and highly recommend them!
Fantastic experience: Very helpful with making my teeth straighter, employees are nice and attentive ! Schedule is flexible
Fantastic experience: The service was good, and the process was great, and I got straight teeth. Overall the experience was great.
Fantastic experience: Khayala was very friendly. My result is incredible.I recommend to everybody DIAMOND BRACES
Thank you so much, Perez Maria, for your wonderful review! We're thrilled to hear that Khayala's friendly service made such a positive impact on your experience and that you’re delighted with your incredible results. Your recommendation means the world to us! We’re so glad you chose Diamond Braces for your orthodontic journey.
Fantastic experience: I really loved the treatment coordinator Kristina, she was so wonderful and awesome, totally recommended!
Thank you so much for your fantastic review, Prokluchi Pro! We’re thrilled to hear that you had such a wonderful experience with our treatment coordinator, Kristina. She truly is an asset to our team, and your kind words affirm the dedication we strive to provide our patients. We appreciate your recommendation and look forward to seeing you again at Diamond Braces!
Fantastic experience: The experience was welcoming, and the staff was very knowledgeable about our questions. Sofia at the front desk was amazing and thorough. Liana provided us with information relevant to our needs, while Dr. Wong was friendly and made my teens feel that they were in good hands. I would definitely recommend this place. They are upfront about how insurance can affect you if the information on my end is not correct. Additionally, the fact that they offer support in multiple languages is great.
Thank you so much, Ernesto, for your wonderful review! We're thrilled to hear that you had a welcoming experience and that our team, especially Sofia, Liana, and Dr. Wong, could assist you and your teens so effectively. Your recommendation means a lot to us, and we're glad you appreciate our multilingual support as well as our transparency regarding insurance. We look forward to continuing to provide exceptional care for you and your family!
Negative experience: The front staff was really nice when I interacted with them. I first came in on the day I originally scheduled for but the office had some sort of a chemical odor, so they had to close early. It would make sense to give a quick call to your remaining patients or just leave them a message. It was late in the day so it couldn't have been too bad to let the rest of them know as a formality and keep it professional. I let that slide, so I rescheduled to another day. However, some reviewers have said that there may be some predisposed beliefs towards certain races. While that may or may not be true, it does kind of raise that question while I was being taken care of. Why did I have to wait almost two hours to be seen? Other patients have come and gone after I arrived and checked in. I was about to leave until they decided to call my name. It's a red flag if an office doesn't seem like they're taking care of their patients. It could be because they aren't paid to do the consultation, but the talking time with the doctor was maximum 5 minutes and another 5 with the head front desk, so it is a bit weird. I'd say to be safe, you should see a different ortho office, unless you're Russian, Georgian, Ukrainian, etc from that general area.
Thank you for sharing your feedback. We understand you have concerns and would like to review them further. Please email [email protected] so our team can assist you directly.
Fantastic experience: Very friendly and undertanding staff. Took care of me despite being a patient from 10 years ago
Thank you so much for your wonderful review, Steven! We truly appreciate your kind words about our friendly and understanding staff. It means a lot to us to hear that we could take care of you, even after all these years. Your satisfaction is our top priority, and we're delighted to have you as part of the Diamond Braces family!
Fantastic experience: Khayala was an amazing person who helped me through the treatment. The results were phenomenal and the place is great. The doctors were all polite and helpful.
Thank you so much for your wonderful review, Michelle! We're thrilled to hear that Khayala provided you with exceptional support throughout your treatment and that you're pleased with the phenomenal results. It's also great to know that you found our doctors polite and helpful. Your kind words inspire us to continue providing the best care possible at Diamond Braces. We look forward to seeing you again!
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