Mortenson Family Dental

Fantastic experience: They walk you through what they're about to do to you. That is a plus!!!!!

Fantastic experience: Very good

Fantastic experience: Dr.Hill and his staff at the Old Bardstown Rd. location are so professional, courteous, and competent in every phase of this practice.. A special shout out to Taylor, their new billing specialist who demonstrated a high degree of ethics for her correcting an insurance overcharge..I recommend this practice to anyone requiring a great dentist and a super friendly environment..

Fantastic experience: I love this place so much! Dr Fox is the best dentist. I have been coming here for over 12 years and they continue to be the best in patient care and competitive pricing. Allyson, at the front desk, is also so great! She got me signed up on the Smiles360 plan and after all discounts, saved me $540 off my charges for today alone. So very helpful and thoughtful! Thanks again to Mortenson dental on outer loop!

Fantastic experience: Nice, professional from the front desk to the dental chair.

Fantastic experience: Highly recommend Dr. C. Bryan Fox! Caring, personable and highly experienced in all aspects of dentistry. He is an asset to the Mortenson Family Dentist Group, Outer Loop. He is the person to go to for any and all your dental issues! Very pleasant dental assistants working with him! Five Stars!

Fantastic experience: As always my experience was a 10+. I was called in at my appointment time, everyone was extremely pleasant, Melissa did a wonderful, thorough job of cleaning my teeth and Dr. Fox’s exam was comprehensive. I LOVE THIS OFFICE and would recommend to anyone looking for the best dentist and team in town!!!

Fantastic experience: “Great team! Professional, efficient, and always welcoming. Highly recommended this dental office.”

Fantastic experience: Everything went great today thank you

Negative experience: Horrible communication. I’ve reached out about 4 times now to try to have them call my insurance because they wouldn’t when I had my regular cleaning scheduled. I get 3 cleanings a year because that’s what my insurance allows but they turned me away rather than calling my insurance to verify. I had a choice to leave or pay $53 for a cleaning that would’ve been covered under my insurance had they practiced good customer service and called anthem to verify. I’ve even emailed them the form that shows I’m allowed 3 cleanings a year and still no one will get back to me. My husband has also had issues at this office that I’ve had to call about to fix. They canceled his cleaning appointment that was scheduled months in advance because they didn’t give the lady enough time to clean his teeth. Tried to reschedule him months later so I had to call and speak to a manager about that. They eventually found available appointments that were going to take the same amount of time as the other appointment was scheduled for. I don’t understand this office.

Fantastic experience: Dr fox is amazing very thorough and makes u feel comfortable and at ease

Fantastic experience: Great detail work so far…

Fantastic experience: Good experience, the lady who cleaned my teeth was very nice and timed the numbing gel perfectly with my cleaning. No pressure to do more or buy anything either.

Fantastic experience: LOVE MORTENSON FAMILY , DR GAST IS A THE BEST. HE VERY FRIENDLY, LOVE HIS WORK. I BEEN HIS PATIENT FOR AT LEAST 6 YEARS.

Fantastic experience: When I first had to find a dentist I was dreading it. I went here and my doctor is Dr.Fox. He is a great dentist. He makes you feel at ease and talks to you as he is working. He explains everything he is doing. All the helpers there are very nice and the reception area girls are really super nice. I am glad this place was so great because I feel good going to them.

Fantastic experience: I’ve been with Dr. Fox for a long time and I find his staff to be very personable and helpful in every way. Dr. Fox is the #1 dentist as far as I am concerned. He’s always taken very good care of me.

Fantastic experience: Best dental office ever! Awesome experiences!

Fantastic experience: I always love to go see Dr. Fox and his staff. They’re alway pleasant and helpful. I have been going to Dr. Fox for years and he has always taken great care of my teeth and you can tell he love his work by the way he treats his patients. They all really deserves 10+ Stars. Markita Ringgold

Fantastic experience: I feel very happy to have made the decision to walk in to this office and made inquiries about the problem I was having. They listened and acted. The staff are very nice, kind and respectful. Dr. Fox, you are amazing. The entire staff are wonderful. Continue with the great job. God bless .

Fantastic experience: I have never had a bad a bad experience here. Dr. Gast is great and every dental technician i have had has been super good.

Fantastic experience: I just want to say I don’t think I’ll ever go back to another dentist. This place right here is so nice. The people were so helpful and sweet. The ladies at the front desk, the dentist, the person who cleaned my teeth, everybody is just so nice. I lost my insurance a while back and haven’t been able to come for a while. They walked me thru the whole process, made me feel real comfortable. I can’t remember everybody name but Cameran, and Angie, and Clarissa were some of the names I remember. Keep up the great work and attitude we need more people like y’all in the world

Fantastic experience: Informative and understandable explanations of today's procedures and those anticipated in the near future. Kind, friendly, professional staff team. Thank you for a good experience

Fantastic experience: Grace is a phenomenal stylist. She is personable and possesses great customer service skills. I feel very fortunate to be one of her clients.

Fantastic experience: Katie cleaned my teeth with much care since my teeth are very sensitive.

Fantastic experience: My hygienist Hailey was awesome! So knowledgeable, gentle and kind- will follow her to any office if she every leaves!

Fantastic experience: Dr Foxx is the best. I have been going to him for years and he is compassionate and does a great job.

Positive experience: I was always very happy with this Dental Practice. Started with them 28 years ago when they were called Famijy Care Dental. I had UPS insurance all that time after retiring they accepted my supplement for one year than denied it. Sad how businesses and insurance work and you are just a statistic. I will say they did a lot of dental work with crowns, root canals fillings X-rays and cleanings and I’m sure got paid well from UPS. I am now with St Helen’s Dental who were awesome accepting our supplement and I am very happy with them! Wish I had changed years ago now!

Negative experience: I have gone in for a cleaning about two years back, and they referred me to get a deep cleaning. I schedule and wait for that appointment. I show up got everything taken care of, and once the dental assistant comes to do the deep cleaning stated my tarter wasn't too bad and after doing some digging i would need a gum treatment. So she takes measurements and sends it to my insurance to get an estimate of costs. After all that my insurance had changed post estimate, and now that I can afford more for my dental, I called with my new insurance information and said they would send in measurements to that company. After waiting a few weeks i call back and they said they never sent it in. So they apparently did it again. I wait the 5-6 weeks they said it takes to hear back from the insurance company. I call around week 5 and one of the ladies i talked to said it was sent in, and she was going to check with who handles that and that they would call back. I never got that call, and ended up calling once again. The last lady whom i spoke with said the measurements were never sent in, and tried making excuses of someone being let go, and confusion was happening between what i needed. I now am not going back, because apparently helping me is too hard to do. I just wanted a cleaning. It's been YEARRRRSSSS. And no one wants to help me there.

Fantastic experience: Everyone is friendly and helpful from the front desk to the dental chair. Dr Fox was able to save my bridge which saved me thousands of dollars. Dr Fox and Angie have my full confidence, i would never go anywhere else.

Negative experience: After spending hundreds of dollars in medical bills because a doctor here misdiagnosed me, Not only are they not willing to work with me by looking at the x-rays I've already paid for, But the receptionist staff is very rude and not well trained. Clarissa for example, Will either rudely put you on hold in the middle of a sentence or put you on hold and leave you on hold because it's almost the end of the day and she doesn't wanna have to schedule another appointment. After trying to speak to a manager, The staff just kept putting me in In circles with phone, transfers. Not professional at all.

Fantastic experience: Very professional and friendly. Had a wonderful experience, I recommend them to anyone.

Fantastic experience: Outstanding customer service. Took me in without an appointment. Technician was awesome and very kind

Fantastic experience: Hailey was wonderful, very thorough and super nice. Great experience!

Fantastic experience: They’ve been so good with my dad’s dental care. They take the time to explain everything clearly and go into detail about what he needs to do next. Really appreciate their patience and professionalism.

Fantastic experience: Workers are very nice. Very efficient. Was done with appointment quickly.

Fantastic experience: This was my first time here and everyone was so friendly. I think I found my new dentist

Fantastic experience: The staff always have a smile, very welcoming, very professional, & prompt. They answer any questions I may have.

Fantastic experience: Everyone was very kind. Each step was explained to me clearly. It was a very nice experience.

Negative experience: never waste your time or money at mortensons. This company is commission based and is thirsting for every single cent they can swipe from your pockets. They will lie to you in hopes that you will fold and listen to them. Those 7 cavities you have? Any other dentist will tell you that you have 0-2. You need that root canal? It’s a cavity than can be filled. Your kid needs braces? No they don’t. They just want another 5k and a new regular checkbook to write in at their next door affiliate BRACES BRACES BRACES with Dr. Marcus Woods. Dont trust these people. See a real dentist. Local always is the best option.

Fantastic experience: Everyone is very friendly and helpful. I am always comfortable and relaxed.

Fantastic experience: Dr Bryan Fox is amazing!!! He has a gentle nature that immediately puts you at ease. He extracted 3 teeth and I didn’t feel one pain. I’ve never had such a positive experience at dentist. The shots in roof were not painful. This dentist is a miracle worker!! No words for how great his staff took care of me. Can’t say enough kind words.

Negative experience: 3 separate occasions where they couldn't keep the appointment. The appointments were made 6 months prior and around 2 weeks before the date, I would get a text that I have to reschedule. I would be put on a standby list, get text after text about openings. The one time I could actually make it, I called and they said I received that text by accident! What's the purpose of an appointment if the dentist can't ever keep it??

Fantastic experience: Very professional. On time. Very polite, nice, and address any questions. All personnel friendly.

Fantastic experience: Dr Fox and his staff are wonderful! They do the best job.

Fantastic experience: I was there for a denture adjustment. Dr Gast successfully corrected the problem. He’s the best!

Fantastic experience: Dr. Fox & Kristy are the DREAM TEAM! I always receive top notch care which is especially comforting for an anxious patient. Thank you for going above and beyond!

Negative experience: Dentists are marginally competent. Lab must be a group of high school students getting a jump on a later career. Dental work was divided into multiple appointments unnecessarily. Did I mention the lab was a disgrace? Dentist always tried to convince me that lab work was acceptable. How does this place stay in business? I was NEVER happy with service.

Fantastic experience: Veronica was fantastic. No pain and all her work was with a smile at 8 am. Dr. Fox is the best dentist ever!

Fantastic experience: ALL Ways a GREAT PLACE to get dental work done. Friendly, pleasant, calming atmosphere, enjoyable ladies and gentlemen to talk to. They are professional, curdious, kind. My DENTAL Family. TRY em out

Fantastic experience: My experience at Family Dental was great. Melissa, Dental Hygienist does an amazing job of cleaning my teeth. Telesa is always very gracious and kind. She was very patient in walking me through the dental insurance process.

Fantastic experience: As always I am very pleased with the outcome of my 6 month cleaning. Sherry was very gentle with me.

Fantastic experience: Sherri has been our hygienist and she does a wonderful job each and every time.

Negative experience: As it has been 10 weeks or so since they had to check my medicare insurance, I haven't heard anything since. I called after 5 weeks and was told it takes 4 to 6 weeks to verify. Seems either office people failed or don't care. My initial visit with Dr. Fox and his assistant was very nice, but since then I must have got lost, ignored or they don't want medicare dental. I received a notice about what they pay within 3 weeks, so why haven't they?? Very disappointing and aggravating to be ignored. Guess I need to find another dentist.

Fantastic experience: I have been going to the same dentist office for the last 10 years since I have left military service and I have to say that the staff here has been one of the best dentist offices that i've ever, I had the pleasure of working with. The staff has always been friendly. They have remained consistent. They have gone above and beyond for me. Time and time again to make sure that my smile has been perfect. Thank you all for all of your help especially Dr. Owen's and Kim Gray and the other fantastic lady who I always talk about our vacation trips with. I can't remember your name, but I hope they find it in the chart. You guys are the best

Fantastic experience: Everyone was super sweet and comforting. All smiles from the moment I walked in. Amazing group of people. They were great at letting me know what they were doing and the reason for it.

Fantastic experience: Dr. Fox is always wonderful. He takes his time and explains what needs to be done. He is patient and always makes sure you are comfortable. Precautions are being taken to protect all against Covid. You feel safe in the office!

Fantastic experience: Staff are friendly, professional and thorough. I was greeted and seen at the scheduled time of appointment and check out was expedient as well. Great!!!

Fantastic experience: Everyone is super friendly and professional. Gave me some helpful tips about sensitive teeth and clenching my teeth. I’ve been coming here for years and plan on coming back for years to come. Dr. Fox is the only dentist I’ve ever been to where I didn’t feel the numbing needle. Thank You!

Fantastic experience: Young lady and Dr Fox very friendly and did a great job. Ladies and young man at receptionist/front desk very friendly and polite. All made you feel comfortable, good atmosphere.

Fantastic experience: The new location is amazing. Very clean, spacious, and with a modern design. As always, Melissa did a great job cleaning my teeth. She was very gentle and thorough. She made it worth my visit.

Fantastic experience: I have used Mortensen Family for almost 10 years now. They provide the best dental services. The staff is excellent, professional and polite! Melisa does an excellent dental cleaning job!

Fantastic experience: Melissa, Angie, and Cheri all good people. Nice to feel at home again. Can't say enough great visit.

Fantastic experience: My daughter is a patient at this clinic. I recommend it. Everyone treats their patients with kindness and respect.

Fantastic experience: My experience with Doctor Fox has been nothing less than extraordinary. When other dentists have turned me.away. Doctor Fox took me in as a patient. He has improved my oral hygiene greatly. The dental plans that he has completed have turned into something mote than I could imagine. I will be able to smile with more confidence. Thank you Mortenson and Doctor Fox! Carla Sue Hicks

Negative experience: I called to advise that my husband who is a patient at the Jefferson Mall location of Mortensons was having severe pain in one of his teeth/gums, lady that answered the phone didn't seem to care at all. Told me they had no openings and to take him to urgent care or the ER. Wow!!! Really? I guess since I called a few minutes before they closed at 2pm on Friday, they didn't want to be bothered.

Fantastic experience: I have been coming to see Melissa for many years. She is wonderful and I dare anyone to say anything bad about her. It can't be done!! Everyone at the practice are really nice and professional.

Fantastic experience: My experience was awesome!! The staff was knowledgeable, saved me money based on the first opinion I received from another dentist. Work that I’ve been wanting to get for years, they made affordable.

Negative experience: Woke up with an abscess in my tooth called up there to make an appointment. They took my insurance ID (made me read it over phone)and everything I got out there over 1 hour drive,very rude receptionist told me they could not take my dental plan because it was Medicare,(me being 17)which it clearly said dental and healthcare on it nothing about Medicare Should probably find better people or at least tell them they can’t treat people like that (also they need more schooling, she couldn’t read)

Fantastic experience: I love Melissa she's the greatest and all the staff are very friendly and dr fox is wonderful as well fitting me in whenever I need thanks guys

Fantastic experience: This place is great. It is very clean and organized. The people are very friendly and on top of things. Most of they are very gentle with their work and patients.

Fantastic experience: Everyone was extremely nice and helpful. Had an issue with my insurance but I will go back. Thank you Dr Fox

Fantastic experience: I highly recommend coming here for your dental needs!! Everyone who works here are all so kind and friendly. Not to mention very compassionate. I hadn't been to a dentist for a while, and had very negative experiences with dental practices before coming here. I was always shamed for any little thing I did at previous dental offices, but here they never once judged me or made me feel bad for any problem I had. They were very empathetic to me and made me feel so safe and welcome. Which is so important for a dental office, because everyone can relate to being stressed out at one. Also not to mention they are AFFORDABLE!!! With insurance a cavity filling only cost 36 dollars which is great!! If you need a new primary dentist, I recommend this Mortenson Family Dental highly!!!

Fantastic experience: Melissa is awesome. Dr Fox is fantastic. Love the new office, so glad it left Jmall. Feel safer at new location.

Fantastic experience: I have been going to Mortenson for a few years for my oral health care. The facility is I attend is great. The staff are pleasant, professional and accommodating.

Fantastic experience: I highly recommend this office. I’ve been a patient since ‘2007. The customer service is excellent! The associates at the front desk are friendly and professional. Toni is always pleasant and greets me with a smile. Thelisa Simms, the office manager is Awesome! She takes the time to explain the costs of my procedures. Veronica is a great hygienist and does a fantastic job cleaning my teeth. Dr. Fox is Amazing! He’s kind, attentive, and cares. He takes the time explain the work that he’s going to do and makes sure that I’m comfortable while he works on my teeth. I trust him to take care of my dental needs.

Fantastic experience: Excellent as usual!! Very professional and polite, all team make a great experience, front desk lady, doctors, assistants, dental hygienist, all do a great job! I couldn't find a better place for my daughter.

Fantastic experience: The staff an doctors there are amazing an friendly I definitely would recommend them an dr.fox is honestly the best I ever had he didn’t make feel uncomfortable or scared jus a very genuine person

Fantastic experience: The staff is very friendly. They explained everything that they were going to do. Then after the exam they sat down and explained the cost of procedure and my part after insurance. They repaired my broken cap and I am very happy with my experience. Would recommend them to everyone.

Fantastic experience: Absolutely and unequivocally the best, hands down. From the customer service being impeccable to Dr. Fox being patient and gracious, and genuine. Just an amazing experience. There’s no one I would trust more than Dr. Fox to handle root canals or tooth extractions…both of which he’s done for me. Top-notch, and HIGHLY recommended. I can’t recall the dental assistant’s name but she was amazing and made me feel comfortable and relaxed.

Fantastic experience: Excellent customer service all around. From front desk, Xray, cleaning and booking my next appointment. Love the energy!!

Negative experience: Not returning. I bought a plan with Mortensen before I had insurance. Acquired insurance for the beginning of the year. I asked which do they bill first (their in house plan or the insurance) and they told me I would have to complete the plan (it expires in September) before I can use insurance at all. I asked for a prorated refund since I am paying for insurance and don't need both coverages if they cannot both be applied to my bill. I was told they don't do that. I'm switching to a more client centric dentist

Fantastic experience: I have a fear/anxiety of the dentist and haven’t been in a long time. They are super nice and made me feel comfortable.

Fantastic experience: One of the nicest most passionate staff I’ve ever come across. They have so much personality and so much Heart! You can really tell they are Only focused on a patients well-being, so many options with very reasonable prices. You can’t lose with the Group on Outer Loop.

Fantastic experience: I thought about leaving here for a private practice but I had something personal & Dramatic happen to me and they were more than SUPPORTIVE TOWARDS ME and I will Never forget how that made me feel. Dr.Fox came in to see about me on his Day off!!! I'm No one Special but he made me feel Extra Special that Day ❤️when I needed them most.

Fantastic experience: Very quick to see me the same day for a tooth extraction and referred me to an oral surgeon to be sedated due to me already in recovery from having a c section. To much pain at once… been going to them since 2010

Fantastic experience: Dr. Gast is an awesome dentist. He makes me feel at ease and does excellent work. The staff also really does wonderful work. I'll never go anywhere else.

Fantastic experience: Wonderful & pleasant staff. No long waiting time as I was in and out in less than an hour. Although I am sad that Nicole is no longer there, my experience was still top tier. Mortenson's Family Dental NEVER disappoints!

Positive experience: I Love Mortenson Family Dental, I haven't been to a dentist in years because I was scared of the dentist, but Mortenson they took their time with me and talked to me threw the injection that they had to do they always was asking if I was ok and I liked that. I recommend anybody that's scared of the dentist to check Mortenson Family Dental out I promise you will love them too from the beginning to the end.

Fantastic experience: I've been a patient at Mortenson Family Dental for 10+ years. I've received the highest quality, professional and friendly service since day 1. Veronica takes great care of my teeth at every visit. Thank you!

Negative experience: I didn't like this experience at all, how they treated me this time, those at the entrance are friendly but the one who call my name and took me to the back I don't know if she was in a hurry or what. as soon as I was going to sit down, she was already putting that paper on me with the clip behind her and I was still taking off my jacket. I don't know how much of a hurry she was in, so she didn't even let me take off my jacket or leave my purse on the chair. The one who cleaned me even asked me to hold that stick that absorbs saliva...it's not my job to have to hold that...and then that stick that she made me hold came out and instead of cleaning it She said oooohh, nothing's wrong, it's clean... I don't know if It touched the ground and she didn't even clean it, she just put the stick that I had in my hand back, I don't even know why I have to hold that. Overall a bad experience this time.

Fantastic experience: Although, I was a little frustrated about my insurance plan the front desk staff was very helpful and validated my frustration. Veronica was my hygienist was easy going and an active listener. Overall, I had a good visit!!

Fantastic experience: Katelyn (RDH) is so calming and gentle for my 6 year old. He had bad experiences at a pediatric dentist. He’s nervous every time he has to get a cleaning, but Katelyn is so good with him and helps him relax.

Fantastic experience: Had a great experience at Mortenson Dental today I had hygienist name is Nicole, who did a great job at cleaning my teeth. She had a mine soothing screensaver on the TV while waiting to be seen. Also great at what she does relaxed even when things were supposed to be difficult they turned out smooth and painless. Would definitely recommend Mortenson Dental at Jefferson Mall to friends and family!

Fantastic experience: Just found this dentist earlier this year and they are AMAZING. Great attention to detail, got me in exceptionally quick when I had an emergency, and my routine cleanings are a genuine joy I look forward to going to. Love finding a place with well trained, friendly, and highly knowledgeable hygienists.

Fantastic experience: Im gonna start by saying the new office looks incredible, very clean and comforting. Having the opportunity to meet Dr. Fox was exactly what I hoped for, very down earth and attentive. The entire team was an absolute blessing to say the least!❤️ From the front desk all the way to the consultation, they all treated me like I meant the world to them. When I left the building, all I could think about is how effectively they took care of me. Two extracted teeth and ZERO stitches later, I'm on my second day feeling like a total new human. Nothing about my visit was less than a 10/10. Dr. Fox will forever be my dentist, if you're thinking about stopping in to see him don't even hesitate. He's the best and to me will always be the best. Thank You, Christian S. Childers

Negative experience: Friendly staff. New clean facility. But a dental office that had to send us elsewhere to get a root canal? Really? Then they wanted us to return for a crown when the place they sent us to does it all. Plus it took a long time to get an appointment. I thought being a "chain" would have its advantages. Don't think we will be back.

Fantastic experience: Brian Fox was the Dentist i went into to see, but I'd like to say that the entire staff were all nice people. Friendly, encouraging, and easy to get along with. And yo, heads-up the Dental assistants were all some cuties too. Will definitely go back. Matter a fact I scheduled my next appointment while I was there. Edit: I have sense been to there new location, amd am also in a relationship now. Haha. But younger me still holds valid points. Uber friendly workers, from the desk to the back. Everyone was cool. And no one made me feel incompetent, Rather the opposite. Friendly. Helpful. Nice. And professional, without being "arms lengthed." Just absolutely love having dental appointments anymore. Haha. That's a Hella odd thing to say, but this joint literally just makes everything easy, and even a little fun. Anywho. I sound like a damn bot or an employee here, I'm well aware. Aha. Give em a call. See for yourself.

Fantastic experience: Love Mortensons! Dr Fox is awesome. Our whole family have been his patients for many years. We also appreciate his long term and friendly staff.

Fantastic experience: Wow I though I was going to have to reschedule because of a few problems I had getting to Mortensen family dental but they worked it out for me. They are a great bunch of people there.

Fantastic experience: Everyone is AMAZING!!! Melissa is the BEST Hygeniest, & Kristy is the BEST EDDA. Love all the Doctors. It’s a SAFE, wonderful atmosphere. I would tell my entire family, and friends to go there. Best place in town for dentistry!