Tebra

Fantastic experience: Honestly, I couldn't run my practice this smooth without TEBRA. This is the EMR you're looking for! The customer service is exceptional, the integration is amazing, and the price is great for small practices!

Positive experience: This EHR,Patient Pop, Practice-manager is great. They do need to address the support with TriZetto the Clearing house. I can’t speak to TriZetto concerning issues with payers. I have to call Tebra because TriZetto said that I have a contract with Tebra so to address everything with Tebra support and they can’t seem to help me. Very little help or information. Sometimes you need to speak directly with the source.. This needs to be addressed. Soon! This is the most important part dealing with payers and getting reimbursements coming into the practice . Tebra needs a team of representatives that their sol purpose should be helping the practice get the payers setup. It s really frustrating with you have spent hours trying to complete task and you are told to read the instructions and you have for several house and it’s still not working. My review is support, support , Support in this area and right away. If you all can fix this you could be the best.medical practices don’t have time to create cases and wait. We need it in real time! There needs to be support for data transfer. You have to send emails and wait. Their is not a phone number where you can speak to someone. If you have a billing issue you have to submitt a case and wait no billing department. The reps that you get on the phone are great for baic stuff. They need support until every payer is setup correctly. I hope they address these issues soon. Other than those things Tebra is great! Please work on the support side. I think they need about 10 Vincent’s He was the first guy who helped but he was overwhelmed. Jumping between different members. Great guy!

Fantastic experience: tebra and their employees are very helpful as well as knowledgeable anytime you call

Fantastic experience: As many of you know, launching a private practice and seeing clients at the same time can be daunting with many moving parts. The Tebra system is one fundamental component I added to my business operations. The onboarding service representative has been patient, breaks components down into digestible pieces, and provides simple step-by-step instructions that produce successful results. My very first insurance payment was received in less than 10 business days. While I may not feel confident with technology, the support I have received from the Tebra onboarding representative has made it clear I can successfully manage this component of my business even if technology is a new domain for me.

Fantastic experience: I want to express my sincere appreciation for Albert's support during my training. He has been incredibly helpful, knowledgeable, and patient throughout the process. His organized approach and clear explanations made it easier to grasp the material, even though it's a lot to take in at once. Albert’s ability to reinforce concepts through different methods has been especially effective in helping me retain information. I truly value the time, effort, and professionalism he has shown. I’m very pleased to have had him as my trainer and am grateful for everything he’s shared with me. Thank you, Albert!

Fantastic experience: The customer service is wonderful. My requests for support have been timely, helpful, relevant, professional and courteous. Thank you Tebra for working so hard to help support your providers.

Fantastic experience: The training provided by Tebra exceeded my expectations. My trainer (Mauricion Alvarado) was not only knowledgeable but also approachable, listening to my questions and guiding me through each step of the process. It made learning the system smooth and stress-free. Thank you!

Fantastic experience: Excellent experience. Very helpful. Representative met all my expectations.

Fantastic experience: I sincerely appreciate the representative who assisted me. He was extremely cooperative, professional, and courteous. I have never experienced this level of support before. Thank you, Tabra, for having such a dedicated and wonderful team

Fantastic experience: Great EHR system with easy to reach customer support.

Fantastic experience: My TEBRA associate was the best! She took the time to walk me through the system, step-by-step which make me confident in my day to day at the office.

Fantastic experience: The representative was awesome. However, I still have to wait 3-5 business days for my provider account to be added so that I can write prescriptions.

Negative experience: Asked them to cancel my account. Never did. Still charging me monthly. Now I am told I have to wait until renewal. SCAM ARTIST! Watch out!!

Positive experience: The new changes to the prescribing area of Tebra are more difficult and actually a "pain". You make changes without consulting people who use the system every day. Also, surescripts STILL not working completely even though the patients I search meds from have popular pharmacies such as CVS, Walgreens, Publix, and Walmart. I have reported this issue probably 6 times since I have been with Tebra. Also, my screen while I'm typing a patient note (even though I have refreshed) will just shut down in the middle of the note, and I have to start typing it all over again. Lastly, there is a Lamotrigine 50 mg tablet that is not orally disentigrating that I have asked to be inputted into the pharmacy medication choices, but I got a message you were not able to do this. Please advise.

Negative experience: Beware!! This company has recently added a non-optional fee, with no warning, to 'ensure telecom compliance'. We have a single provider for the purpose of accessing old records, use no messaging/texting/video etc. from this platform and still have to pay so Tebra can be compliant. Basically they are just chiseling away at you even after you stop using their platform. RUN FAR AWAY FROM THIS COMPANY!

Fantastic experience: Great EMR . Excellent customer services as you always can talk to a live representative in the US that understand your issues and try their best to resolve it . Constantly updating with new products . I have tried many EMR and nobody provides the customer services Tebra does.

Fantastic experience: Our company has been very pleased with Talisman billing services. Our representative Kishor is very responsive whenever we have questions about patient co-pays or balances. We are very satisfied with their billing services and I would highly recommend them to others!

Negative experience: It is annoying, very bad platform. Calendar in scheduling acting like crazy eating up a lot of time, not setting the right date of schedule. It takes a thousand attempts and be lucky to get the right date. Better fix this up. Lots of changes and not working for the better! You deserve no star.

Fantastic experience: Its very friendly user and for report purpose this software is awesome.

Negative experience: I'm patient and I see 2 practices that use Tebra. I can't use same e-mail address for managing patient portal to see health records, messages etc. There are issues with password resets, can't reset password for existing user account. Good thing is one of my medical provider stopped using Tebra.

Negative experience: AVOID!! I reached out to Tebra a few weeks ago to schedule a demo. The sales rep could not directly answer my questions about the marketing capabilities of the software. It was always a long confusing reply.. We scheduled a follow up meeting for the next day 6/19 at 1pm, and they no showed. I have tried 3 times to reschedule, both were done over the phone with a rep, no one ever called me back.

Negative experience: Stay away from this company. They are simply thieves. They have overcharged our company and ignored many many requests for help in resolving the overcharges. The customer service team is inept and ran us around in circles with no resolution. We finally had to cancel our credit card to stop them from continuing to charge us for services that were cancelled months prior. Terrible customer service, terrible company.

Fantastic experience: I have been very happy with Tebra and have recommended it to 3 other people all who have felt the same way. It is reliable and intuitive. They are always working on making changes to make it even more powerful.

Fantastic experience: Great interface. Very straight forward. Customer service is excellent. Looking forward to even more features and updates.

Negative experience: They are simply crooks. I told them multiple times to cancel my subscription and they continued to charge my credit card. Over $1000 in stolen charges. Hours on hold with a ridiculous inept customer service system that ran me in circles. I finally had to cancel my credit card. My emails were ignored. Stay away from this company.

Fantastic experience: I love the software. Tebra is easy for the providers to see a quick snapshot of the current status of encounters, etc. on the home page. As a biller there are many resources available to assist in keeping denials and rejections worked as well as reviewing encounters, ability to post electronic payments too.

Negative experience: Complaint from a Chicago Based Counseling Center Regarding: Kareo (Now operating as Tebra) Our practice signed on with Kareo—now operating under the name Tebra—after being assured that it was a modern, high-tech EHR solution built for Mental and Behavioral Health providers. During the onboarding process, their sales representatives made numerous promises, including the availability of compliance documentation and integrated forms essential for our operations. However, once we signed the contract and completed a full migration from our previous system (Therasoft), we were told that we had “misunderstood” what was included. By then, our patient data had already been ported, our team trained, and the transition too far along to reverse without major disruption. Since then, we’ve faced repeated, serious issues—particularly with billing. Claims frequently fail due to system-generated taxonomy code and NPI errors, despite our team inputting correct and verified information. These are not isolated incidents but ongoing, systemic problems clearly tied to the functionality of their software. We’ve been in constant contact with their support team for resolution, but the assistance has been inadequate, often dismissive, and at times completely absent. Compounding the issue are platform outages, which directly interfere with client care and day-to-day operations. This software transition has caused our practice significant financial harm. Tebra’s failure to provide what was promised—combined with ongoing billing malfunctions and insufficient support—has pushed us to the brink of financial collapse. We are currently exploring legal action. We urge any healthcare provider considering this platform to proceed with extreme caution. In our experience, Tebra has demonstrated a pattern of over-promising, under-delivering, and offering little support once a contract is signed.

Negative experience: Worst experience of my life !! I tried to get help logging in and I got nothing but the runaround and they couldn’t help me. I had to go to my provider even though it’s their software. I would not recommend them for anybody!!!

Fantastic experience: I work as a biller on Tebra daily and I love it. It is easy to put the demographics in, to check eligibility, to note the system, to add charges, to add insurances and to post insurances electronically or manually, and to post patient payments. The follow up is clear and easy for both insurance and patients and the patient collection part is also easy. I work on many other systems as an independent biller and I can say with certainty, this system is well worth investing in.

Negative experience: I am a provider who has been with Tebra for two months. In the first two weeks, I had to change my banking info. I was charged $15 by Tebra for this, and they held onto the almost $3,000 owed me until they could confirm my new bank. A month on, they STILL have my $3,000. When I email, I am assured they will look into. When I call, I am told they will pass my message along. The department that handles the money due me doesn't take phone calls. They promise to return messages in 2 business days, but lately, I haven't heard from them at all. Does it take a lawsuit to get money that is owed?

Negative experience: I am currently using Tebra and unfortunately, my experience with their customer service has been extremely disappointing—one of the worst I’ve encountered in any professional setting. In November 2025, I signed up for e-prescribing of controlled substances (EPCS) through Dr. First, facilitated by Tebra. Dr. First has since been waiting on Tebra to complete necessary steps on their end. I’ve provided email correspondence, reference numbers, and clear documentation, yet Tebra has failed to respond—since last year. Despite multiple phone calls and repeated assurances—“we’ll call you back,” “this issue is being escalated,” etc.—nothing has been resolved. Meanwhile, they’ve had no issue continuing to charge my account monthly for a service that I still cannot use. This has caused significant disruption to my practice and patient care. At this point, I would strongly caution other providers and practices: consider other platforms before committing to Tebra.

Negative experience: **Updated REVIEW 4/2/25** In response to the comment down below, I never had anyone from the professional service team reach out to me. Also, my customer service rep Phil has completely ghosted me. I sent emails requesting that the ownership of my google profile be sent back to me so I could add and delete members and it was two months of me constantly email and calling before the change had been made. Phil tried to tell me that someone named Olivia had reached out to me right when I sent that request and I was unresponsive. There was no trail anywhere of someone named Olivia from Tebra reaching out to me. I had emailed over and over requesting a meeting to update SEO because I was unhappy with the results after almost a years time. They went unanswered. I finally reached out to Gates who was the sales rep I initially worked with and Phil to have most of my services cancelled. I received an updated invoice to sign with zero commentary from either party. The pattern seems to be they're super communicative when you sign up and are onboarded and then after a couple months they don't respond to anything or it takes months and multiple follow ups to get the simplest changes made. After it's been months of reaching out you then find yourself reaching out every other day, then everyday with no response. Then they make you feel like you're bugging them for requesting services from them that you pay for. This not how clients that pay for your services should be treated. **UPDATED REVIEW 12/5/24** When we first started with Tebra, the experience was fantastic. Their team, particularly Phil, was responsive and great to work with. Unfortunately, that level of service hasn't lasted. Since I don't have certain privileges through my portal, I need to rely on their team for specific changes. These tasks should take about 5 minutes, but instead, they take nearly a month. The delays are frequently excused with reasons like extended vacations or helping a friend move—fine, but there’s no out-of-office notification or alternative contact provided, leaving me without a clear path to resolution. We also signed up for their social media services, but it's clear that insufficient research goes into the imagery they select. My front office manager has to spend time updating these images to align with the descriptions and our practice. Despite repeated requests to leave our updates in place, they often revert to the original, subpar images. Their lack of user acceptance testing is especially frustrating. Updates to our website frequently ignore the existing template patterns, resulting in inconsistencies in spacing, sizing, and placement. As a result, I’ve had to spend hours correcting issues that should have been caught during quality control. While Tebra excels at onboarding and initial responsiveness, their post-launch support and quality control are severely lacking. It's disappointing to feel like once you're set up, you're no longer a priority. **END of UPDATE** I’m delighted to share my experience working with Phil White, the Account Executive at Tebra. Phil has consistently proven to be an absolute pleasure to do business with. His responsiveness is unparalleled, always addressing inquiries and concerns in a timely manner. Phil’s extensive knowledge about digital marketing and site performance has been invaluable for our medical practice. He provides insightful analyses that help us understand and optimize our online presence effectively. Despite my picky and demanding nature, Phil remains unfazed and consistently maintains a super positive attitude. He approaches every request, no matter how challenging, with a solution-oriented mindset. Phil's dedication and expertise have made a significant impact on our digital strategy, and his commitment to excellent service truly sets him apart. Working with Phil is not only productive but also enjoyable, and I highly recommend him for anyone looking to enhance their digital footprint with a reliable and insightful partner.

Negative experience: Our practice has been a client of Tebra (previously Patientpop ) since 2019. We were initially happy with the service when the company was much smaller and more focused on the individual clients. Unfortunately, as the company has grown and ultimately merged with Kareo and renamed Tebra, customer support and our satisfaction with it, has steadily declined. We currently use their services for our website, scheduling and on-line reputation management through their surveys. Most recently, we had a terrible incident with Tebra and our reputation management. They carelessly sent another practice’s patients (147 in total) our patient survey. As expected, these patients were not happy to receive another practice’s survey and several responded negatively, with one patient responding extremely aggressively and ultimately began threatening our practice if we did not stop sending the surveys. We notified Tebra’s implementation team immediately of their error, asking them to rectify the situation and stop sending our surveys to this other practice’s patients. We even shared the hostile messages that were received. The implementation team NEVER acknowledged or responded to our emails. Sharing or co-mingling patient information with another unaffiliated practice is not only extremely negligent, it also risks violating existing HIPAA regulations and the Associate agreement they signed with us. Their complete lack of concern over any of these factors is both alarming and worrisome. The only people we are able to reach on the phone is their customer support team which is merely are message takers, completely removed from the rest of the company and powerless to offer any assistance. Needless to say, we regret having continued our relationship with them over the years and would encourage any potential customers to think long and hard before moving forward with this company. We have further found their template-based system, inflexible while their unwillingness to create a fully functional interface with our EMR rendering their service costly and lacking in real value.

Negative experience: Worse company . Poor customer service. Faulty software. No I have been using Tebra (formerly Kareo) for years and have spent over $80,000 on their services, yet I still struggle with basic reporting and software functionality. One of the most critical reports—showing a patient’s name, date of birth, insurance ID, date of service, amount charged, amount expected, and amount paid—does not exist in a single, easy-to-generate format. Instead, they require users to download multiple reports and manually piece the data together. When I asked for a solution, they told me I could "request a future feature" but offered no immediate fix. Patient statements also fail to show the total amount due—only what the patient owes—leaving patients unaware of their actual financial responsibility. This could be resolved by displaying amounts currently under insurance processing alongside processed charges at the time the statement is sent. These may seem like small details, but they are critical for both patient clarity and efficient practice management. Beyond reporting issues, Tebra is plagued with frequent outages and software glitches. Our office has been unable to process clinical documentation, billing, and scheduling for two to three days at a time due to system failures. Their only response? A small credit that doesn’t begin to compensate for the disruption.mOther glitches are just as frustrating. For example, an appointment scheduled at 10 AM might simultaneously appear under cancellations or another column, causing double bookings or scheduling conflicts. There is also no proper documentation of patient check-in and check-out times, which is essential for Medicare compliance. When an insurance company questioned whether a patient was present for their full therapy session, I had no way to prove it because Tebra does not track this information correctly. Once again, they told me this was a "future feature request".I write this review in the hope that Tebra will finally address these long-standing issues. Unfortunately, after years of feedback, they are still not listening to their customers. If you are considering Tebra, be warned—you may find yourself stuck in an expensive, inefficient system that fails to meet basic operational needs. Either fix your software or be honest with your clients.updating or improvement

Fantastic experience: While the Tebra product has had it 'up's and down's', it IS a fantastic product and an excellent value. As of late, thanks to (noticed) efforts by the staff and management, the product (and it's support) has been on a steady rise. I am comfortable and confident in Tebra's offering, that I have (and do) recommend it to other provider's (with one confirmed and satisfactory implementation). Highly recommend.

Negative experience: As a small healthcare business the lack of professionalism and accountability that this company has is unacceptable. We essentially were sold on a website and software duo for our small company. Before signing anything we ensured to ask our salesman if the website they would build for us could contain somethings our current website has that we absolutely wanted. Our salesman then said he was sure but would check with the website building team. On our next meeting with the Tebra salesman he comes back to us and tells us YES! We can do everything you asked I checked with my team to make sure! Great right? NO NOT GREAT! This is where our legal battle with this company starts! We sign a contract with them after our salesman promises us that we could get everything we asked from the website they would create with us. Only to meet with the website development team and have them tell us they CANNOT meet these needs that were promised to us! At this point we want to cancel everything and demanded a refund, because they were not able to produce what was promised to us before signing any contract with them. Not to mention we paid $6,500 for a website that cannot accommodate us nor did want built for us anymore. Which I thought would be fine after speaking with a customer loyalty representative and he promised that an accounting person at Tebra would reach out to me in 5-7 business days to process our refund. After 7 business days I begin following up with that same representative at ABSOLUTELY NOTHING! No call no email back nothing! For two weeks after the promised 5-7 business days. I began calling their accounting team and they kept saying "Our manager is out of the office right now" or "They're in a meeting." I guess they started to recognize my phone number because now my calls were being completely ignored all together and I was being sent straight to voicemail. No manager or higher up has contacted me about this. Now my small business has lost $6500 for a website that was never built. I DO NOT RECOMMEND. In fact we found a much better healthcare software company. This is the first REGRET I've ever had as a business owner. We will now be filing a lawsuit to get our money back. Terrible management, terrible business practices. Will also be leave this review with the Better Business Bureau.

Negative experience: Your mission is to unlock better healthcare, yet you have blocked it by having your system go dark for almost 24 hours!!!! How am I supposed to run my practice??? If I could rate you a half star, I would!

Negative experience: PSA. This company does not conduct legitimate business. I have sent in several requests and have nothing but chat bot style responses. They are in the business of over promising and under delivering. I was promised that the system would fully integrate our data from our current EMR, it was not until after signing the agreement that we find out it does not. THERE IS NO DEMO for this and the sales rep will say yes to all of your questions then ou find out that its not actually true. I sent them a demand letter copying every department and all I have recieved is responses with a request to rate and review the application. The one response I did recieve is what appears to be an automated response not addressing any of the actual questions or demands AKA a bot generated response. PLease do your homework well on this company. ***UPDATE*** The response to my review clearly shows there is a bot responding to everything. Not only did nit not take the time to read my review in full, it failed to address the issue. I was LIED to! your response says that onboarding would help to sole these issues, the issues were present prior to sign up, you mean to tell me I have to buy to even try to resolve them? that make so sense. There is no customer service, to this date all I got was the bot response, even with a formal demand letter there has still been no outreach from any of your representatives. this is SHAMEFUL! now I understand why there was so much skirting around the subject of getting an actual demo, there is nothing to demonstrate. it makes sense why you went from being Patient pop, to Kareo to now Tebra, you ruin your reputation and then change the name. I have a name for your future platform but it would be impolite to say it. suffice to say it describes your service.

Negative experience: Terrible service. Keep getting billed. Can’t login to my account. Because I canceled my account A MONTH AGO. Then getting the run around because Kevin Lopez can’t click a button to cancel my account or pick up a phone and call me back. What a joke.

Negative experience: Would not recommend for so many reasons. Unable to talk to customer service. They took down my scheduling page for no reason and will not respond to me to get this working. Significant impact to my business but I still have to pay for service that is not being provided. So much more to say and nothing positive that I can think of.

Negative experience: A Cautionary Tale When we started with Kareo (before they merged with Patient Pop) the software was ok, nothing special, but they gave us a discount (50%) that made it affordable for our rural HRSA clinic. We have multiple locations and this really helped coordinate things, allowed us to centralize billing, etc. Fast forward a year and while we started the conversation to renew our contract in month 10, month 12 came and went with a 'I haven't gotten approval yet' from our sales rep and lo and behold we were instantly charged full retail price for month 13. After escalating a phone call twice I got our contract discount back but only starting month 14. So we paid what amounts to a full time salary for an administrative person because they didn't get around to it. Should they make it right? Absolutely, but what they did is pass off to accounting and you hit what is obviously a call center in another country that simply stonewalls you. Pay what would've been the contracted amount in month 13 and they shut logins off. Fast forward to month 22 and we provide them written notice we won't be using them, have a signed receipt, emails to our account rep. that we are not renewing our contract which terminates month 24. We remove all providers from the system leaving one active to meet the terms of keeping our practice alive so we can transfer the 8000 patients we have (they wanted 22k to give us our own data and would be happy to just dump it to several pdf's and we can sort it out) to our new system over time. What happens? Full charge month 25. Refuse to pay? They shut all logins off. So their bad faith behavior cost a rural teaching clinc which frankly barely keeps the doors open because we do so much medicare and pro-bono work $7k. Buyer beware.

Negative experience: This is by far the worst company I have ever dealt with. PatientPop was a great company with a great customer service. When it was bought by Tebra it changed to a nightmare. I am a physician and called them multiple times about the new problems since the take over. The person who answered told me this the way it is now and they can not do anything about it. I made multiple attempts for them to help me and they did not. They told me someone is going to call me that day and nobody called me. I want to discontinue my service with them and they will not allow it. working with this company is a nightmare. Do not make the mistake that I made and go with other companies. If you go with this company you will regret it. Go look in BBB Better Business Bureau and read their reviews and you will see the complaints. DO NOT MAKE THE MISTAKE THAT I MADE. Go with another company.

Fantastic experience: I have used Tebra for not one, but two different startup clinics and it works really well for private practice, is super affordable, and the electronic prescribing is easy. Highly recommend.

Negative experience: Sends requests for payments from doctor I've never met. Contacted nave given (no other details provided). They say they have no record for any bill. Tebra keeps sending harassing emails with no way to resolve issue. Only thing I can do is note this behavior in a review.

Negative experience: Beware! When you end services with them, this company will keep charging your credit card. I’ve called all week long with no follow up and no resolve thus far.

Negative experience: I have been extremely disappointed with my experience trying to cancel my service with Kareo, now part of Tebra. Since November 2024, I have made numerous attempts to contact them via email and phone to cancel my services, but I have yet to receive a response. Each time I call, I am passed between representatives and told that the appropriate person is unavailable. I am promised a callback that never happens. Additionally, I was recently informed that I am under a contract, of which I was not made aware, and I never received a renewal notification. I decided to leave Kareo to upgrade to a system that supports sending group emails, texts, marketing, and other features not supported by Kareo. Due to this miscommunication and lack of customer support, I am now paying for two services simultaneously. I have filed a formal complaint with the Better Business Bureau to seek assistance in resolving this issue and canceling my services with Tebra without incurring further charges. I hope this review helps others be cautious about their practices.

Positive experience: ZERO STARS. The worst customer service I have ever experienced for a product I pay so much for. Any time there is an issue, it takes MONTHS of repetitive reaching out to receive support. The service has not been integrated properly with our EHR so we are basically paying for something that isn't even working, and meanwhile we have been paying the full amount. After months of being fed up, I had a meeting with one of their employees, Alec, who I expressed by deep frustrations and dissatisfaction with, and he asked me to forward any service requests to him personally so that he could make sure they were taken care of. It has now been 6 weeks of me sending him reminder after reminder of the issues I've needed help with and I still have received zero help. This company will set your site up and then pretty much abandons you. Their service (patientpop) was much better before they were acquired by Tebra, and now it is a total nightmare. Please look elsewhere to take your business. UPDATE: After writing this review, Tebra reached out to me and has diligently worked to resolve my issues. I'd like to think that they are turning a new leaf in their customer service, and I hope it continues. I was very happy with the customer service I recently received and hope this level of support continues and does not only appear after its customers are disgruntled and frustrated enough to leave a public review describing their experiences as a last resort to receive customer support. Thank you Emily and Karla for your diligence and dedication to solving our concerns.

Negative experience: Steer clear.. they suck!! We started w tebra back when they were patient pop. They were great. Then they got acquired and now they are ruining our business! They are actively shunting calls to our former work place using their “tracking phone number” we have tried for months to get them to either update the number or just put our correct number there. They can’t (or haven’t… not sure which). The costumer service is crap. And we are actively looking to leave. Do yourselves a favor… look elsewhere. This company sucks!

Negative experience: I initially had a positive experience with Tebra—the onboarding and implementation went smoothly. However, once you start using their services, things go downhill fast. The claims process, in particular, is a nightmare. Claims get rejected, and they don't even bother to follow up, even after months of waiting. After countless frustrating follow-ups, they simply tell you, 'This is all we can do,' without providing any real solution. Their suggestions are random and unhelpful, leaving you to deal with the same issues over and over again. I strongly advise you not to fall for their trap. Switch to eClinicalWorks instead—they offer better services and have a far superior customer support system. I definitely would not recommend Tebra. As of 12/04/2024:- I am extremely disappointed with the ongoing issues related to ERA processing. After months of regular ERA Received from Aetna, the service abruptly stopped without notice. Upon inquiry, I was given an outdated explanation citing a cyber issue with Change Healthcare earlier this year. This reason feels inadequate and unacceptable. The issue should have been resolved long ago, yet it continues to disrupt critical operations on our end. The lack of proactive communication and a permanent resolution has created unnecessary delays and frustration. Here are my primary concerns: Why has this problem not been fully resolved? What steps are being taken to prevent further disruptions? Will there be a formal guarantee to ensure consistent ERA processing moving forward? This experience has been far from satisfactory, and I strongly urge the relevant teams to address the root cause and provide clear accountability.

Negative experience: Do not use their credit card processing! My company is on week 3 of not being paid out. They claim a “banking error” on their end. Single handedly going to be responsible for my company going out of business and they have zero urgency to fix the issue.

Fantastic experience: My Practice loves Tebra and the Patient Pop platform. We receive numerous searches and referrals monthly due to Tebra managing our on line presence.

Fantastic experience: Amazing customer service, great website building and practice insights! Thank you to my great team! Chantelle and Michael are fabulous and have responded to my practice needs with continued excellent customer service!

Fantastic experience: Melissa Wellman is absolutely amazing! When Patient Pop was acquired by Tebra, I was initially nervous about the quality of customer support. However, it didn’t take long after the transition to see their service not only match but surpass their predecessor's! As the owner of a marketing agency working with clients who rely on niche website solutions, I know how challenging the experience can be—there’s often very little room for creativity or helping clients maximize their web presence. Tebra is the complete opposite. They empower businesses using their web platform to truly optimize their online presence in a timely and effective way. I can’t recommend Tebra enough!

Negative experience: The sales rep lied to get me to come aboard and sign the contract but then when it came to fulfilling the things he told me he was gonna get me they have somebody else call and tell me oh no we’re not gonna do anything. He said you follow the contract only. I’ve been up on when we’ve had problems with scheduling and double booking. This company is absolutely terrible for customer service.

Fantastic experience: As a transwoman and living in Texas, I have found absolutely no one to provide healthy and professional care from anyone! So, I took a chance, and I am 100% glad I did! Trevor is amazing, warm, inviting, kind, smart, and actually cares about the members of our community that for too long people have been swept up under the rug!

Negative experience: I feel compelled to warn others about our experience with Tebra. Working for a mental health private practice our team was looking for an improve solution to integrate EMR, Billing, Telehealth, Intakes, etc. TEBRA has great sales agent, they will SELL YOU THE DREAM! Beware before engaging in a contract because afterwards, the communication and customer service becomes dismal. Despite not having gone through onboarding or even accessing the product, Tebra has been charging our account regularly. We have been trying to escalate the situation, despite many attempts to call, email, and submit a ticket through their portal. Any attempt to call the office will lead to a likely 3rd party agent that will "submit a ticket" and to wait for call back. NO HELP. We haven't had any opportunity to use the platform or even start implementation, so it feels like these charges are completely unfounded. This lack of onboarding and customer support, combined with the unexplained billing, has left us feeling misled and taken advantage of. At this point, it’s hard not to see this as fraudulent behavior, given that we’re paying for a service we haven't received. Tebra’s lack of accountability and transparency is both unprofessional and unethical. I’d strongly recommend steering clear of this company if you want reliable service, clear communication, and a trustworthy partnership. So far, it’s been nothing but frustrating and costly without any benefit to our practice. There’s no direct contact or accountability, and our billing concerns remain unaddressed, making this feel both unprofessional and exploitative. For a company promising support and transparency, Tebra has delivered the opposite, leaving us with unexpected costs and no service to show for it. Proceed with caution if you’re considering Tebra—these issues make it more of a burden than an asset

Negative experience: WARNING ABOUT TEBRA!! This is an Unprofessional, Unresponsive, Scam . Though I sincerely try to give the benefit of the doubt to all companies, this has been an absolute joke. Tebra is disorganized, unresponsive, and frankly, a scam. Our company decided to separate from Tebra due to a lack of customer service, confused Tebra staff who couldn't give our company straight answers, and complete lack of responsibility. I HIGHLY advise against using Tebra to manage any aspect of your business. Like the other comments you have read, we also began our partnership with patient pop/ Tebra in 2019, relying on them for website hosting, google suite, and SEO. However, we ultimately decided to switch companies due to poor performance, high costs, extremely poor customer service, and complete lack of results. That is when the tirany began. Tebra locked us out of our google accounts, refused to respond to any emails, and when w called in, we were told by every department that we were transferred to that "we don't handle that, that''s not our department." Like the other comments have eloquently stated: "if you purchased your Google Workspace account through Tebra, be aware that they will disable it once you switch providers. Expect to encounter challenges when trying to reclaim your account rights. When you cancel your service with them, explicitly request that they release your Google Workspace account to you. Once they do, you will regain control." If you want to continue using your Gmail through Google Workspace, initiating that process will take WEEKS. Our office has been effectively locked out of receiving any email correspondence for 6 days and counting, with absolutely 0 response from our Rep, Tatiana. Tebra acts as the administrator for your account, so don’t be misled into thinking you have any control. We are taking the advice of many of the other comments- we are starting the process of taking over the account with Google directly to assert ownership of our Gmail account.

Negative experience: Important Warning Regarding Tebra I advise against using Tebra to manage any aspect of your business. We began our partnership with patient pop/ Tebra in 2017, relying on them for website hosting and related services. However, we ultimately decided to switch companies due to poor website performance and inadequate SEO, as well as their high costs for minimal results. One critical point to note: if you purchased your Google Workspace account through Tebra, be aware that they will disable it once you switch providers. Expect to encounter challenges when trying to reclaim your account rights. When you cancel your service with them, explicitly request that they release your Google Workspace account to you. Once they do, you will regain control. If you want to continue using your Gmail through Google Workspace, initiating that process can be lengthy. Tebra acts as the administrator for your account, so don’t be misled into thinking you have full control. You will need to start the process with Google to assert ownership of your Gmail account, which involves filling out specific forms to regain access. In terms of search engine optimization, our experience with Tebra was disappointing. After switching to a new company, we quickly saw an increase in new patient appointments. Our new website received positive feedback and has proven to be far more effective. Lastly, the cost of hosting and related services with our new provider is significantly lower than what Tebra charged $550.00 pm for their services. Overall, I STRONGLY recommend against partnering with Tebra.

Negative experience: The company gets a zero rating. Do not allow them to host your website. You will get no traffic. You will pay to have your site remade and if you leave, they destroy everything you that was created and give you the site before they did anything. Complete waste of money. Absolutely no costumer service.

Negative experience: They do not even deserve a star......This company is horrible & Fraudulent! I signed on to their EHR and gave them my credit card which gave me access to their EHR. Long story short. I decided not to switch to them and never did the onboarding but they continued to take nearly 400 dollars out of my checking account each month and now they are charging me nearly 3K for Breaking my signed contract!!!! WHAT? What contract? I was not onboarded and never started using your product. I was trying to get a product to save money and the only thing this company has done is take my money and now I am forced to get an attorney. Be very careful- I don't know much about their software but do know how they conduct business which is scandalous and dishonest. They stole over 1K from me and still want more for nothing. The only thing wrong I did was clicking on their product!

Negative experience: So far not impressed. Product seems great, but as soon as you sign the agreement, you are dropped and left to figure it out on your own. Now I’m left Trying to piece things together without even a word from the guy who demo’d The product. If you want support, you might want to look elsewhere.

Negative experience: This is without a doubt, the worst EMR system we have ever used. The platform is not intuitive, but that is not our main issue. They have the absolute worst customer service I have dealt with in ANY company, and will take weeks to respond to any support tickets. If you do not pick up their call, they will simply just cancel the support request with no follow-up or voicemail. They have been charging us an absurd amount for several months, and every time we try to address the issue, they hit us with a new support ticket. You will get nowhere with their phone line. They do not have any customer service emails, so forget about having any communication in writing. Their behavior is predatory and abusive, and they will elongate any business relationship until they can suck you completely dry. We highly regret using this service, and strongly DO NOT RECOMMEND.

Fantastic experience: Chantelle is providing excellent customer service to help boost our online presence. We have been with Patient Point/Tebra since 2019 and overall great experience.

Positive experience: Innovative product with poor customer service and buggy product (EHR). Ralf B. Lukner MD PhD @lukner @TebraOfficial Actual email thread with a customer service rep concerning the iOS Tebra EHR app that gives a server error when you try to view patient messages (follow-up questions, need appt, etc.). (I reproduced an issue with the Tebra iOS app and showed that the app store is downloading an old version of the app instead of the current app). Rep: Can you try to go to the app store and instead of uninstall and install the app, usually will ask you to update the app, can you try the update? Me -->>> No. It only says "Open." Rep If the issue persist, ca you take a screen recording that shows were you uninstall the app and install it again? this so we may be able to escalate further the situation. Me -->>> You have got to be kidding me!!!!! I would like a Tebra manager to call me and explain this "requirement." Me -->>> Why don't you try reproducing the problem yourself on a mobile phone through the app store? It is 100% reproducible and very easy (takes 5 min). Rep: I apologize for any inconvenience this may have caused. Me --->>> You work for an organization that treats its customers like garbage. Rep --->>> Let me know if more information is required for this matter or if the case can be closed; your case will be closed in 2 business days if no response is received. Thank you for contacting Tebra Support. Me --->>> (speechless) ....

Negative experience: I would strongly caution any provider or practice from signing up with Tebra. If you cannot fit all of your training in during the limited initial onboarding, you will have to teach yourself how to use the EHR. They have a customer support on email and it is not responsive or helpful. They are estimating 2 months to connect with insurances and told me "its the best they can do". I asked for a representative to call me over 2 weeks ago on two occasions and I have yet to hear from someone. Be careful of their sales tactics to get you 'in the door'. Feel free to call my company number if you want more specific details.

Fantastic experience: We have been with Patient Pop/Tebra for a lot of years and they have always been great. Shannon and Aneesa are the two that we work with directly and they are both fantastic. I have referred other clients to them and would absolutely refer more.

Negative experience: To be upfront, I work with alot of past tebra/ patient pop clinics. At this point I have to give caution. The company that comes across my desk the most with nothing but bad feedback is Tebra. From their team not reposnding, not making changes to websites, over promising and delivering nothing. Maybe 1 in 25 clinic owners I talk to have positive things to say. If you want a website made, beware. They own the website. It is basically held ransom to anyone trying to leave. I do not get how a company like this has so many positive reviews and gets away with their under the table style of operations.

Fantastic experience: We have worked with them for many years and our results have been amazing. The SEO on our websites is amazing and we received more Google reviews from patients each month than we did in the previous 10 years before we worked with them. Every staff member I have worked with is very helpful. Cannot recommend highly enough!

Fantastic experience: Tebra has helped us generate incredible volume to our site and encourage reviews. Patients tell me all the time that the reason they chose our practice was the reviews. Prior to signing up with Tebra, we had 3 old reviews and since October of 2023 we now have over 150 5-star reviews.

Negative experience: I am deeply disappointed with my experience with Tebra. The support team has been unresponsive and unhelpful despite multiple attempts to reach out for assistance. My account was locked, preventing me from updating my payment details, and I have sent numerous emails requesting to cancel my agreement without any response. The system itself has been frustrating to navigate, and the overall professionalism of the support team has been far below expectations. I had hoped for better service and a smoother experience, but unfortunately, I have been left dissatisfied. I would not recommend Tebra based on my experience and am currently seeking alternatives.

Negative experience: The billing software has to be the worst on the market. I definitely recommend trying several others that are better and more efficient. Setting up era process with this company is frustrating as they ask you to fill out the same form over and and over don't provide clear direction. Their is no trial period to test the software out which leaves you relying on the demo which doesn't include the outdated windows 95 software that you have to use. Trust me when I say their are several better alternatives then this company.

Fantastic experience: Phil and Alec have been extremely helpful and patient. I appreciate the time spent with our team to help us utilize all the features of Tebra as well as explain all the features of the Tebra EHR. Their expertise and dedication to ensuring our team fully understands the capabilities of Tebra EHR have been invaluable in streamlining our processes and improving efficiency. We are grateful for their support and guidance throughout this learning process.

Fantastic experience: Jake Hirsh and his team at Tebra (formerly PatientPop) have helped us increase our internet presence consistently since day one in 2020. We continue to exceed SEO industry standards. They are consistent with their follow up with any issues. Thanks Jake & team for being a valuable member of our team!!

Negative experience: My review is from the patient point of view. Must be very cheap to buy because the execution of the user interface is horrible. It's all about colors and contrast. They suck. You can pay the bill if you can read the invoice and screen. No reason to use such a small white font on a medium green background in order to pay online from your computer. The "Code" is hard to read on the printed invoice. Then you get to the payment screen and can barely read the extra credit card info (CVC, Zip) they want which is on the same line as the number and practically invisible. Just ridiculous. I guess they are all healthy coders that never have to eat their own dog food.

Fantastic experience: Using Tebra (formerly Kareo/Patient Pop), we have been able to expand our practice to better meet the medical needs of our community. The program has also allowed us to modernize our workflow. The upper level staff has been great to help address our issues, to listen to our feedback on desired improvements, and to keep us updated on improvements.

Negative experience: Purchased Tebra for our Urgent Care Feb 1, 2024. Due to the absolutely terrible onboarding and enrollment services, we were only able to go live as of July 1, 2024 and we are still not fully operational. Tebra, as an EHR, may be an okay product for the money, but their customer service sucks. Keep getting the same excuses from them, "We're sorry, we've received a lot of enrollment requests at the same time and we can only process them in the order they are received." Inexcusable. We were told it would take 5-7 business days to process our eRX enrollment and 14 for our EPCS. Try 5 weeks. If you are interested in switching or purchasing Tebra, I strongly recommend allowing 6-8 months for the enrollment process. And be prepared to pay in full for every month you are unable to use the software. We were sold on a seamless and smooth transition from our old EHR that would take about 3 weeks. Yeah Right. Worst experience ever.

Negative experience: I am extremely dissatisfied with the service provided by Tebra. Our experience has been nothing short of a nightmare due to their poor customer service and deceptive renewal practices. Despite our repeated efforts to reach out for assistance, we rarely received timely or helpful support. Recently, we attempted to cancel our service, only to discover that our contract had auto-renewed because we failed to give a 90-day notice. This resulted in a $24,000 cancellation fee. Tebra did not remind us of the impending renewal, which feels like a deliberate tactic to trap customers into extended contracts. When we spoke to Kevin Lopez at Tebra, he suggested that it was our fault for not remembering the terms of the agreement. Expecting customers to remember such details without any reminder is unreasonable and unfair. This practice feels fraudulent, as it essentially holds our domain hostage and leaves us with no viable way out. I strongly advise other businesses to avoid Tebra if they value transparency, fairness, and reliable customer service. This experience has been a costly lesson, and I hope to prevent others from facing the same issues.

Negative experience: I signed up for TEBRA hopeful. But after some time and money investing in their software and trying to learn it, I discovered that many of the features that they sold me on simply did not work when I tried to apply them to my practice. Besides being unable to help me find customizations that would work, their customer service was available and responsive until I tried to get out of my contract at which point it has turned to the worst experience I have ever had. Weeks between emails, refusing to talk on the phone to understand my concerns, rigid in their refusal to admit any system fault, etc. This has been an expensive and time consuming lesson learned. I would highly recommend avoiding this platform!

Negative experience: This company appears to be fraud. Patientpop was good before it became Tebra. I was suppose to get 10,500 refund and they only sent 9500 with no explanation! They were in rush for me to sign document that I wouldn’t submit fraud charge to bank which they “accidentally” charged us! We cannot talk to anyone. Stay away from this company!

Negative experience: Do yourself a favor and do not allow Tebra/Patient Pop to manage your website. I have been using their services for a little over a year, and have never been more frustrated with a lack of customer service. It takes us weeks to get any changes made on our website, and we have to escalate the issue up to multiple degrees of management, and even have had to reach out to their sales team to get any help whatsoever. We are sending in requests for help multiple times per week and rarely even get a response. As a growing business with ever-changing needs this has been a complete disappointment. We are now actively looking to switch to a new website provider.

Fantastic experience: I would highly recommend Tebra and Patient Pop for any website and SEO needs. They completely rebuilt our website in one week and increased traffic as a result. Our AE, Paul, has great ideas and follow through.

Fantastic experience: Website design & function for our practice is great. Marketing has increased the number of new patients and the staff are great to work with.

Negative experience: Love that the e-mail for a review says “please tell us about your positive experience with us” which there have been zero positive experiences other than the people themselves and they way they respond which is absolutely “positive”. However the “answers” and “solutions” provided are the workarounds that we have continuously been asking for changes for…such as being able to batch controlled prescriptions instead of having to re enter them as new prescriptions each time. This violates federal law, first of all, and is insane that it has taken so long to get this solved. Additionally, when renewing non controlled medications there are constant error messages that will randomly pop up stating that the NDC code is wrong (despite it having saved the previously sent prescriptions and it being sent appropriately). This is completely random and if you keep hitting renew it will sometimes work appropriately but not all the time. Additionally the system is just not user friendly from front end of the office, back end of the office, provider experience, or patient experience. This company is now valuated at over 1 billion dollars; really wonder where all of this capital is going because it certainly isn’t for the UX/UI component that is absolute garbage. Medications that you want to send get covered up by another window; labs cannot be ordered from within the patient note; you cannot easily see where medications were previously sent (because the windows that open the new medication sending window cover the old ones). Just fix this stuff. It’s been continuously brought up for over a year now with multiple tickets from our office and I even sat down with a UX/UI designer on my day off to walk them through these issues and followed up with a zoom meeting to be told that these issues wouldn’t be solved or addressed until late 2024 or after 2025. I cannot stand the laziness and lack of effort from TEBRA/Kareo.

Negative experience: After taking a demo call and expressing interest - and was given two months trial, during which I was harassed for weeks about doing an orientation and sending in documents. I never took any additional step as I lost interest for a number of reasons, not the least of which the tone of their staff, which as an independent business owner seemed inappropriate. I then get invoices via email for multiple weeks for a 260 membership. Each time I received it, I would reply with a statement expressing that I did not want to participate or receive services. Today, I get a rather longer email offering me a 2400 fee to cancel a contract with them, despite explicitly stating I did not want to enter into an agreement. So, naturally I have a legal contestation to look forward to - and even with that in mind and my initial gut feeling about them now being proved correct - still feel like a bullet has been dodged. Because who knows what sort of shenanigans would have followed suit. Stear clear from them - don't even take a consultation call - it can turn into a nightmare real quick.

Fantastic experience: Tebra has been managing our website for many years. They are a trusted partner and have helped us grow our business over the past four years. Their staff is helpful and truly cares about business. Would highly recommend a partnership with them!!!

Negative experience: If you're seeking a reliable system for your practice, unfortunately, Tebra may not be the solution. Within just two months, I've faced persistent challenges with their platform. Despite hours spent on the phone attempting to resolve issues, such as note-saving errors and inadequate customer support, no resolution has been achieved. Their failure to schedule support sessions, coupled with interruptions during patient sessions, is not conducive to a smooth workflow. The lengthy hold times and frequent hang-ups only exacerbate the frustration. Regrettably, transitioning from Advanced MD to Tebra has not yielded the expected benefits. In fact, it almost led to a failure in CARF certification due to the system's inadequacies. Moreover, the lack of transparency regarding data migration timelines is concerning. Waiting two weeks to 45 days for information to be migrated was not disclosed until after signing the contract, which is far from ideal. While Tebra may tout itself as user-friendly, my experience contradicts this claim. Despite recently signing a contract with a billing company that utilizes Tebra, the time-consuming process of fixing issues and enduring prolonged phone calls contradicts the notion of user-friendliness. In conclusion, while I remain with Tebra due to sunk costs in data migration, I cannot in good faith recommend it to others based on my experiences thus far.

Fantastic experience: I have been with PatientPop for about 1 year now and have been really pleased overall with the service that I've received. Our website is beautiful and each individual I've worked with on the team is truly invested in helping our practice do well and serve our patients. I wouldn't hesitate to recommend them to any individual/private practice looking for help to grow online.

Positive experience: I have worked with PatientPop (now Tebra) for several years. They really helped us clean up our Google presence and increase practice reviews. The highlight of my experience has been working with our account manager, who is easy to reach, helpful, and enjoyable to work with.

Negative experience: I am a doctor. Who signed up with Tebra 1 month ago. Absolutely garbage customer service. Any trouble shooting gets resolved in 3 to 4 weeks. Very expensive Not communicative More importantly, no one takes responsibility of your problem or trouble shooting This is the corporate mess at its finest Do not sign up with them. Do it only if you don't value your time and money ---' 3 months later --- *** guess what. The customer information (credit card etc) had been breached by their own doing - now they have sent out messages about how to be careful pretending to be them **** Join at your own risk

Negative experience: We optimistically signed up with them in Dec, with much fanfare about how they will help us build our business, optimize our SEO and ensure we show up high in our Google rankings. It is now almost March and not only have we had virtually nothing done (the website is up and we like it, but that is the only thing), the customer service is terrible. People are unresponsive and don't have any accountability for helping their customers. Our Google for Business page was down for weeks due to their error but again, took weeks for us to get resolved. Our salesperson, Briana Trujillo, was engaging and knowledgeable and we felt we would be well taken care of. Of course, once the sale was made, we were immediately dropped and passed to an onboarding manager, who could not drop us fast enough to vend for ourselves and their ticket system. Other than our website, nothing promised has been delivered. I would stay away from Patientpop. (We also have Tebra Koreo, which we like so far).

Negative experience: After emailing them on 10/31 that I am canceling their services. They keep sending me invoices, when I contacted them, their response was "did you get the confirmation email from us?'' it's been month they never emailed me back or called me. When I called on the phone the customer servic told me ''ma'am it is your responsbility to get a case number after you send us emails'' In other words, doctors are expected to do their job. I switched to NovaHealth, I got more google reviewes in 2 months than in 6 years with patientpop.

Negative experience: Just more of the same as everyone else. Worst business decision ever. Horrible company. Unethical, unresponsive, no customer service, no actual service, but locks you into a contract for a year at a ridiculous rate. I cancelled my service, but I'll be shocked if they don't try to charge me again after my service is up.

Negative experience: I've had my medical practice in interventional sports medicine for the past 8 years and I can say that the worst business decision I have made yet was to change my SEO management to Patient Pop. The sales person came to my office a couple times a year and it sounded good. I liked that they said that they integrated with my EMR, but that didn't pan out well. I went from ranking well on Google to ranking on page 3. I lost a lot of business and a lot of money. It's too big of a company for you to get someone quickly or someone that can actually help you. I got the upgraded service which they said would allow me to schedule appts with my assigned manager, but that person was always having to bring other people in to help and scheduling to meet with her was typically 2 weeks out! It was failed from the start. They did an extremely poor job of carrying over my "SEO power" from my previous website to the one they made me. Everyone is nice, likes sales people and customer facing people should be, but if you are an independant physician trying to use the internet to get business, I promise that Patient Pop is not the right decision

Negative experience: We have been with Patientpop for over 5 years and I dread the day that we signed up with them. Initially, when they were a smaller company, they were great to work with. Eager to please their customers and we felt they offered value to our practice. As the years have progressed, the company has become impossible to work with. They make changes to their template without communicating it to their customers. So, one day the platform works and the next day it is changed and no longer provides the same functionality. All without any warning or documentation. The customer service is completely ineffective. They are only able to answer the phone and not provide any insight or solution. You have to wait and hope that you will hear back from someone that is capable of addressing the issue. Unfortunately, most of the time, there is no response. If you are reading this review and are contemplating using Patientpop/Tebra, don't do it. They have a very inflexible contract that can only be broken with 60 days notice of your annual renewal date. They know if they were to offer more flexible terms, they would not have any customers. Once they trap you, it is very hard to get out. Stay away!!!!

Negative experience: This is a horrible service. Patient pop and Tebra. Once you pay they help you in a very rushed way to get the generic AI created website made. Then after that you are essentially on your own. They have horrible response time to questions. You don’t have access to key components of your website. This is absolutely not worth the $600 a month. On top of all that they hit you up every so often to upgrade your package with then. Absolutely horrible service.

Negative experience: I should give them 0. One star is too much for them. I don’t recommend this company at all. David is a very rude guy. He hung up the phone and told me don’t call us again because I told him I can’t accept your offer at this moment because of my budget. He behaved as a nice guy in the beginning and switched 180 degrees when I didn’t accept his offer. He is a very rude guy, and he wants only to scam you. He will behave until you sign and pay him. You will find a totally different person once you sign a contract or decline his offer. I know a provider who signed up with them and blames himself every day since that time.

Negative experience: If you liked getting scammed then this is the company for you. Being with them for a year I saw my reviews increase by less than 10!!! What a joke. I do not recommend this company. They promised a lot and did not deliver except on ravaging my bank account.

Negative experience: Patient pop is the most unprofessional company. They promise you the world and don't deliver. They could not integrate into my dental software. They also charged my credit card in error and I am unable to retrieve the money. I have reached out to my customer care representative, Susan, many times and she does not return my emails.I find this very unprofessional. I would never recommend Patient Pop to other doctors.

Negative experience: TL;DR PREDATORY-- DO NOT SIGN UP! 0 stars. I've been with patient pop since 2016, and have watched this company go from a very personal, hands on, excellent customer service to feeling like I'm just a card they charge every month. I've seen it devolve over the years, but since Tebra took over it's become an absolute nightmare. They tell me I'm in contract, however NEVER at any point in time have I been given a contract, or anything in writing to sign. Additionally I made the decision to leave Patient Pop, my supposed "contract" ends in November, and for over a month no one has contacted me. I have emailed 3 times and called 3 times now. I am always told someone will get back to me in 48-72 hours then no one ever does. Rumor mill says they are going under, I'm not really sure but either way it all feels pretty predatory to me and it feels they are ignoring us as a means to just continue charging. Do yourself a favor and go somewhere with better integrity.

Negative experience: I signed up June 2022 and signed a year contract. Apparently there was an automatic renewal at the end of the year and now this company is trying to get me to stay locked in with them for another year based on this. I have been trying to contact them for months pertaining to cancelling. No one ever calls back. They seem to have my website locked so I cannot use it. They do not have rights to my domain. This was my website prior to using their services. I hired them and now I want out because of their lack of customer service. They pretty much hijack your website and hold you hostage by not responding to you. I want out because they are horrible with communication and they take extremely long to respond to changes needed. I pay over 500$ a month for this service. At one point we had to go online and make changes on our own although paying that much. They were owned by patient pop prior to tebra merging with Kareo. Stay away from this company.