Elite Smiles Dentistry
Information about Elite Smiles Dentistry
Opening hours
- sunday: (closed)
- monday: 8:30-17h
- tuesday: 8:30-17h
- wednesday: 8:30-17h
- thursday: 8:30-17h
- friday: 8:30-13h
- saturday: (closed)
At the heart of our practice is a commitment to excellence, comfort and personalized care. Dr. Steven Freeman and our associates offer a comprehensive range of services, ensuring your visit is both effective and relaxing. Whether you are here for a routine checkup or a specialized treatment, we are dedicated to enhancing your smile and wellbeing. Call us today to schedule your appointment and experience the difference at Elite Smiles Dentistry.
Our comment from Best Dentists Club about Elite Smiles Dentistry:
Elite Smiles Dentistry is a highly recommended dental practice that prioritizes patient comfort and care. Many clients have expressed their satisfaction with the friendly, professional, and efficient staff, making each visit a pleasant experience. Highlights of the practice include:
- Exceptional Staff: Patients consistently rave about the kindness and professionalism of the staff, including standout hygienists and dentists like Dr. Hoppe and Dr. Carpenter.
- Clean Environment: The facility is noted for its cleanliness and modern amenities, creating a welcoming atmosphere.
- Personalized Care: The team takes the time to explain procedures and listen to patient concerns, ensuring a comfortable visit even for those with dental anxiety.
- Comprehensive Services: Elite Smiles Dentistry offers a wide range of dental services, catering to both routine checkups and more complex procedures.
Patients frequently express gratitude for the team’s ability to accommodate emergencies and provide thorough, high-quality care. Overall, Elite Smiles Dentistry has built a reputation for excellence and compassion in dental care.
Services and Treatments
Elite Smiles Dentistry: Reviews
Fantastic experience: This place was great. Super clean and awesome people working there. Will spread the word!
Fantastic experience: I am visiting from out of town and forgot a product for my braces. I called Elite Smiles Dentistry and they immediately without hesitation helped me. I would highly recommend Elite Smiles for all of your ortho needs. The customer service, accommodations and professionalism was simply outstanding.
Fantastic experience: Have been going to elite smiles for years. Staff is always friendly and professional. I moved from WGV years ago and pass a number of dental offices to get there. Dr. Hoppe, Jo and Christine are standouts!
Fantastic experience: Great friendly environment. My dentist was very friendly and complementary. My technician did an excellent job and planned my next dental appointment for me. My technician told me I did not need to go to the check out desk because everything was taken care of through my insurance. Thank you for being so efficient.
Fantastic experience: Amazing Drs. So clean. Every staff member is so friendly and knowledgeable. They take their time. Work with you for payment plans. I Highly recommend this office to anyone looking for a dentist.
Fantastic experience: Melissa, the Dental Hygenist, was awesome. She was personable and kind. She cleaned my teeth gently, cognizant of my dental challenges and made the necessary adjustments. Dr. Hoppe is great too.
Negative experience: I’m writing on behalf on my mother who asked me to write this review. She went in for the new patient special which was $99 dollars for x-rays and cleaning and after doing all the x-rays they told her they could not do the cleaning because she needed a deep cleaning. She understood she would need a deep cleaning but that would be out of the price range that we can do right now and she asked to just have a regular cleaning to try and get as much clean as possible and hopefully later on if she was able to would schedule for a deep cleaning. They flat out refused to do any cleaning unless she committed to do the deep cleaning at that appointment which was prohibitively expensive. So basically what this showed us is that they don’t really care about our health they just want to force things so they can charge. They should have done the basic cleaning that was paid for and included. I had a similar bad experience about 2 years ago when I needed dental surgery.
Fantastic experience: Very impressive first visit with Elite Smiles. Totally impressed with Christine, my hygienist. Very personable, professional and thorough. The most impressive cleaning I have ever experience. Dentist, Dr. Spradin, was also most impressive. I highly recommend this practice!!!!!!!!!!!!!
Fantastic experience: Such a great experience! They are fast, efficient, and kind. A comfortable welcoming atmosphere all around. Would highly give my recommendation. Thank you again!
Fantastic experience: First off I'd like to let everyone know I am highly terrified of dentist ...I took me a while to find someone that I trusted ...and thanks to the caring dentist and staff at elite smiles I found someone I trust ...they put your needs first to make it a very relaxing and enjoyable experience... I will only go there for all my dental needs .. they are the absolute best at what they do . I tell anyone and everyone who needs dental work done to give them I call you won't regret it .I know I don't and never will .. absolutely amazing people in my book...
Fantastic experience: Brooke Ina at Elite Smiles is the best dentist ever. If you need a dentist and want the best smile make an appt. She will take care of you and your teeth!!!
Fantastic experience: I was SO nervous about my first appointment but immediately when I walked through the door I felt like I was in the perfect place for me and my family. The energy is palpable and you really feel like you’re in an episode of Cheers where everyone knows your name but it’s a dental office! Great staff & truly remarkable doctors. My hygienist Shannon did the most outstanding job EVER! So efficient and PAINLESS -not to mention how professional she was . Very very …highly recommend
Fantastic experience: This team is fantastic. Jo and Dr. Carpenter were super nice and made me feel at ease. I have a lot of anxiety when it comes to going to the dentist but they both took the time to explain everything to me and were patient and understanding.
Fantastic experience: Excellent. Everything went well. Very efficient. Very friendly. Good job. Thank you.
Fantastic experience: Love love love love Elite smiles!!! Such care and thoughtfulness. Dr. Hoppe, and Hygienist Chelsea are a great team! Took the time to do a thorough analysis and explained all the details of the process and procedures of care. Found my new dentist!! Will recommend to all patients
Negative experience: I called them 3 times before they picked up and they said I needed my insurance schedule. Hung up to find my insurance info. called back for almost 20min and no answer. Now they are closed. I called 25 ti.es in 20 minutes and no answer. I will take my money to a different location or different company. Unacceptable
Fantastic experience: Friendly, professional & thorough. Would highly recommend.
Fantastic experience: Excellent! Really like Christina. So glad to have her back. Christina is indeed special but the entire staff at Elite Smiles are the very best. It’s always a pleasant experience.
Fantastic experience: I appreciate my hygienist, Shannon, she is gentle, considerate, and great to talk with. Doctor Hoppy is friendly and straightforward which I appreciate too. I’m consistently pleased with my service, thank you Elite Smiles!
Thanks John! We are so happy you are happy!
Fantastic experience: The hygienist was very friendly and explained everything thoroughly. Highly recommend.
Fantastic experience: Care was 5 ⭐️ Attentiveness and customer service 5 ⭐️ Clean and beautiful establishment 5 ⭐️ Extremely thorough 5 ⭐️ Established care from Missouri and would recommend them to anyone. Thank you so much.
Fantastic experience: I'm so happy with Elite Smiles. Dr Hoppe and his tech Ann Marie have been great for the basics since I moved here a couple of years ago; however, the real test was replacing my front veneer. The temporary looked like my tooth and the permanent they put on today is absolute perfection. Perfect color, shape and material. Thank you!
Fantastic experience: Dr. Brooke and dental assistant Amelia repaired two teeth and did a crown for me last week. They are both very friendly and do fantastic work, and together they can be very entertaining. And how nice that they do the crowns in house now. No more waiting 3 weeks, wow! Thanks again to my dynamic duo of dentistry. Marty
Fantastic experience: Immediate response, action. The in house plan is a great opportunity and appreciated. Great care, fast care, professional staff.
Fantastic experience: Elite smiles staff and facility is beyond exceptional! Treated like family and never leave. With unanswered questions
Fantastic experience: Mrs. Andy was amazing with my daughter! She went above and beyond to make her feel good. Thank you!
Fantastic experience: Finally found the dental office I’ve been in search of for the last 3 years. So glad I dont have to put my mouth health off any longer!
We are so happy to hear this!
Fantastic experience: It was my first time at Elite Smiles today and I had the BEST experience! My hygienist, Jo, was perfection. She was welcoming and kind and did everything she could to make me feel comfortable and welcome. She did an amazing job at cleaning my teeth thoroughly and suggesting things but not a bit pushy in the slightest. I am so happy I have found my new Dentist! Thank you guys for such a wonderful experience.
So happy to hear about your experience! We think Jo is amazing as well!
Fantastic experience: Melissa the hygienist was fantastic. Great and friendly service on each visit. Highly recommend the Elite Care plan.
Fantastic experience: The experience was very pleasant. I had to have a tooth extracted and they made me feel very relaxed and at ease. There was no pain, I was numbed correctly, and the staff was very friendly. Would highly recommend.
Positive experience: Cleaning was fast and efficient. I am very pleased with my new hygienist, Chelsea. I was a little disappointed with the price of some of other services I inquired about. As always Dr. Hopi remains a favorite.
Negative experience: BEWARE! They told me that I needed an extra cleaning not covered by insurance. Cost = $94. I couldn't work it in last year, so I scheduled it the new year when I didn't have dental insurance. Cost = $400. How could the same procedure cost 4x more within a few months time? And, to make it worse, their admin had this conversation with me in front of the entire, full reception area and kept loudly saying that I don't have insurance, intimating that I was not worthy of their services. Find another dentist that actually treats patients with respect.
Negative experience: To Whom It May Concern, I'm writing to express my frustration regarding my recent experience at your office. I’ve had to take time off work twice now for a crown procedure—first, when the crown was made incorrectly, resulting in a two-hour wait and an additional visit to have it corrected. Most recently, I arrived just 13 minutes past my scheduled appointment, only to be told I would not be seen due to missing the 10-minute grace period. I understand policies are in place for a reason, but I would have appreciated a little flexibility considering that the initial issue was not due to any fault of my own. It’s disappointing to feel that the inconvenience caused by the office's error was not taken into account when I needed a small courtesy in return. Missing work repeatedly and traveling all the way to World Golf Village is a significant burden, especially when the original problem stemmed from the crown not being properly made the first time. I hope this feedback is taken seriously, and that greater understanding and consideration can be extended to patients in similar situations moving forward.
Thank you for taking the time to give us 5 stars! We appreciate them!
Negative experience: The worst dental experience of my life, at 68yo I’ve never had such a terrible torturous unpleasant experience at a dentist office in all my life. I’ve had numerous caps and none were even remotely close to being this bad. The one dentist, doing my cap needs to change professions. I am now scared of dental procedures, which is terrible and never have I felt this way. The whole experience seemed to be profit and employee focused without regard to patient needs and comfort.
Fantastic experience: Dr. Carpenter and the rest of the staff is wonderful! Grateful for great dental work in a great environment!
Fantastic experience: I love Elite Smiles and I can’t thank Heather enough for the referral and her help in the office. Coming to get my teeth cleaned has been emotional and Heather made me feel comfortable and reassured me that I would be safe! Thank you so much Heather! See you soon.
Fantastic experience: After countless dental disasters I was happy to have found Elite Smiles and its staff to both be kind and deleqent with all my families dentistry needs. Thank you for such an amazing experience with such a compassionate team. Specially a loud shout out to Heather in billing who has always encouraged and supported my lack of understanding, with patience ♥️ and love. Grateful for you all!!
Fantastic experience: Dr Hoppe is the greatest. If you are interested in painless dentistry Dr Hoppe is the man to see.
Fantastic experience: the lobby and actual office was very clean, and the receptionist Alyssa was welcoming and nice.
Fantastic experience: Kayla so sooo sweet and kind as she assisted me today. I couldn’t have asked for anyone better!!
Fantastic experience: Shannon is amazing! From the moment I walked in, the staff made me feel comfortable and at ease. Shannon was thorough, gentle, and explained everything clearly. I highly recommend her, and the amazing staff!
Fantastic experience: I had my first cleaning at Elite Smiles today, and I couldn’t be more impressed. Christina did a phenomenal job from start to finish. She was incredibly professional, gentle, and thorough—making what’s usually a nerve-wracking experience surprisingly comfortable and even enjoyable. She took the time to explain everything, answered all my questions with patience, and made sure I felt at ease the entire time. My teeth have never felt cleaner! If you’re looking for top-notch care and a hygienist who genuinely cares, ask for Christina. Highly recommend!
Negative experience: I really enjoyed my experience at Elite Smiles until my son was treated by Dr. Hoppes. This man should not be allowed to treat children. Years of relationship with this dentistry ruined by this man.
Fantastic experience: Very kind and always professional services, from beginning to end with everyone involved.
Fantastic experience: As always teeth cleaning appointment at Elite Smiles was a good one. The dentist, dental hygienist, and other staff members are always friendly and professional
Negative experience: Been going here for a while. My brother had a bad experience so he left. Called and leave messages and no one ever calls you back. My wife has a cracked veneer. Called no one called back. Finally got through today Friday, they don’t have Dentists in. Now we are switching dentists. Overall poorly run operation. Like the Dentist and Hygienist but just not able to deal with poor customer service.
Fantastic experience: Elite is a very accurate description for the service I receive at Elite Smiles. Best Dentist ever, amazing hygienists and state of the art dental equipment. I can’t say enough about the whole office and my experiences.
Fantastic experience: Patrica and Jennifer were both amazing! They gave me so much information about the process. Thank you I will definitely be checking in with them.
Negative experience: Alison has to be the rudest person I have ever spoken to over the phone. We owed the business 67 dollars and my wife was making an appointment and was told she had to pay the balance first and was sent a link 2x that did not work when I told Allison that it didnt work she said it works for everyone else. Very insulting to say the least.
Fantastic experience: Dental hygienist was wonderful so was the doctor.
Fantastic experience: After having 9 back teeth, upper and lower, pulled, I'm still in no pain after 4 days. The staff that performed my surgery knew exactly what they needed to get done, and I did not feel anything, which was great for me. I'd would recommend this location from the service I've received so far. I'm looking forward to getting to the end product, my smile back!! Thank You.
Negative experience: The hygienists here are great (really! it's why we've stayed as long as we have), but we had a terrible experience with one of the dentists (looking at you Dr. Hoppe) in the past who was extremely callous and unsympathetic to my daughter who has dental anxiety due to a bad experience when she was very young. Today was the last straw. I was 13 minutes late due to traffic - I live 12 minutes from their office and left 30 minutes before the appointment and even spoke to them on my way about the traffic. They wouldn't take me when I arrived, even though my family regularly has had to wait more than 30 minutes when we've been on time (last check-up for my daughter was an hour wait!). I accept that I was late this morning, but to have such a restrictive policy is terrible. My family and I have been patients there for over 10 years. I'm extremely dissapointed. Why give money to a practice that clearly doesn't value long term patients???
Positive experience: It is always a pleasure to deal with the staff at Elite Smiles, especially Virginia. She is fantastic! I have been a patient since they opened their doors, and I have no complaints. The staff is super friendly and helpful.
Fantastic experience: Today they were great while cleaning my teeth smooth and easy thank you
Fantastic experience: Elite Smiles was really professional and clean. Shannon was my hygienist and she is amazing. Dr. Hoppe is a great doctor!
Fantastic experience: The entire office is extremely clean and the staff is very nice. Shannon is a fantastic!
Negative experience: If you need a filling that lasts more than 14 months, you might want to avoid this place. Otherwise, be ready to pay over $1,000 per tooth on a yearly basis. Awful service! Would not recommend.
Negative experience: We were on vacation and my wife had a temp crown come loose. I knew it to be about a 5 minute max thing and since we weren't patients, I certainly didn't expect it to be free, though I've known dentists that did just that as just a courtesy. What I didn't expect was a $241 charge for 2-3 minutes and a dab of glue. What a crummy thing to do to someone who is stuck. 2 stars for getting us in. -3 stars for taking advantage of people.
Fantastic experience: Elite smiles is very professional and they care about the patients comfort. They listen and strive to give you a detailed treatment plan without over selling. I would highly recommend them for your family.
Fantastic experience: My visit is always enjoyable. Very nice establishment and staff.
Fantastic experience: Did a great job during my visit and was thorough and very friendly. Great experience today and at each appointment I've had.
Fantastic experience: LOVE IT. Everyone is SO friendly, the waiting rooms are so open and inviting. My hygienist and I couldn't seen to stop chatting! I love having one place to go where I can get the majority (if not all) of my dental work done. Highly recommend!
Fantastic experience: Dr Hoppe, Dr Spradlin and staff are excellent! They got me right in, took great care of me and solved my issue quickly. My kids have been coming to this office for years with nothing but expertise and efficiency the whole time. I highly recommend Elite Smiles!
Fantastic experience: I couldn't be happier with my experience—my smile has never looked better! If you're looking for top-notch dental care with a personal touch, **Elite Smiles Dentistry is the place to go!** Highly recommend!
Fantastic experience: My visit was excellent. Christina was professional, friendly and informative. Made me very comfortable and at ease. Dr. Hoppe is friendly, professional and quick and thourough.
Fantastic experience: Excellent service. I will absolutely recommend people looking for a dentist to go to Elite Smiles
Negative experience: Just got off the phone with this office and was refused service due to the fact that I wasn’t willing to provide my Social Security number. Over many years now, I’ve stopped giving my Social Security number to doctor & dentist offices simply out of an abundance of caution. Knowing how often systems are compromised & SS numbers get leaked, and also knowing that giving your SS # is not a requirement to receive treatment, I typically choose to just withhold that. Of course, I’d be willing to give any other form of identification, just prefer not to have this one very important piece of unedifying info floating around. I was also under the impression that it was not legal to refuse service simply because someone won’t provide their Social Security number. Definitely doesn’t look good for this office…
Fantastic experience: I love my dentist office! They're always patient oriented and helpful. I love how everyone from the time you walk in to the time you walk out everyone is always ready to help.
Fantastic experience: I had an excellent experience at Elite Smiles today. Dr. Carpenter was quick to see me, personable and thorough. The dental hygienist, Anna Marie, went above and beyond! It seems that there are dental offices on every block, but I highly recommend this dental practice above the others.
Fantastic experience: Amazing. Wonderful caring staff that always make me feel comfortable. The site is always super clean and pretty.
Fantastic experience: Very professional and pays attention to detail. The quality of work is over and above my exaptation. I highly recommend this practice to any one looking for quality work and they take their time to ensure the finished product is completed to your upmost satisfaction.
Fantastic experience: Excellent dentist. Dr. Hoppe is very gentle and works efficiently. He is also a very kind person. His dental work is top notch!
We think Hoppe is great as well! Thanks for taking the time to do this!
Fantastic experience: I needed immediate dental work and the Elite team did not waste anytime providing excellent dental care. Dr. Hoppe and Dental Tech treated me with care and made me feel comfortable during the procedure. Very pleased with Elite Smiles, Thank you!
Fantastic experience: I had a wonderful experience! I am a new patient and received excellent service from sign-in to checkout. It felt good to be treated like more than a number. I'm actually looking forward to my next visit!
Fantastic experience: I can't recommend Elite to enough people! Dr Carpenter and staff was so friendly! Not only did she fix my broken tooth that held my partial in she also filled 2 other teeth...My last dentist had to leave the state so a friend highly recommended here! Now I do! Everyone I spoke with made me feel like I was part of a family! I went in crying and left very happy! So please don't just take my word, make an appointment and see for yourself! Thank you again Elite!!
Fantastic experience: One of my caps fell out. They were able to see me quickly and fix it same day. They have a great team!
Awesome! So glad we got it done quickly for you!
Negative experience: I’ve been a patient at Elite Smiles since 2018, but it’s clear this place now prioritizes money over patient care. Their insurance coordinator made a billing error, yet they’re trying to charge me for it. To top it off, the payment rep was rude and even hung up on me. This is how they treat loyal patients—good luck to anyone else!
Fantastic experience: Elite Smiles is amazing! My hygienist Jo was very thorough and explained things very easily. Her positive attitude was infectious. All of the staff are kind, genuine, and make you feel like family. Jo is the best, and reason I chose Elite Smiles!
John, Thank you for taking the time to share your experience. We are so happy to have you as part of our Elite Smiles family!
Fantastic experience: It’s my first time at this office with my wife today and I got excellent care from both Christina and Dr. Hoppe… Both were professional, friendly and very thorough in their work. Special shout to Christina, one of the best hygienist I’ve ever had! I highly recommend this dental office, especially those 2 professionals.
Fantastic experience: Both Patricia and Dr Freeman were very honest, patient and kind, which made talking to them very comfortable and reassuring. The office was clean and comfortable and the reception was pleasant and easy.
Fantastic experience: I had a very good experience at this dental office unlike the previous place I went to (Modern Day Dental - Dr. K will push for unnecessary treatments and they'll try to get as much $$$ as they can) Elite Smiles however were the exact opposite. Honest with their prices and they genuinely care about your smile. I had four fillings done by them and it couldn't of gone smoother. I will definitely be back for a cleaning in six months.
Fantastic experience: I was in Florida for a training seminar that was work related when I lost a filling. It was very painful. Ellie smiles got me in right away and fixed it immediately. I was pain free and very happy with the staff, so friendly.
Fantastic experience: I haven’t had a bad experience with this place before, all the staff are nice and caring. My Ortho is really patient and thorough with explaining my braces process to me.
Fantastic experience: Shannon is a skilled and competent technician with a bubbly personality who made my visit fun. She is also the most gentle hygienist to ever clean my teeth or take dental x-rays! 10 stars!,
Fantastic experience: Dr. McEuen has been two of my children’s orthodontist. Appointments are quick but not rushed, he is super knowledgeable including parents in the decision making process and doesn’t recommend unnecessary or too early interventions. We love that the office is super convenient and the staff is super nice also!
Fantastic experience: I can not say enough amazing things about Virginia (Ginny)! My entire experience today as a new patient was SO wonderful and it was all due to her! 100% the most incredible hygienist I’ve ever had! 10/10! Definitely ask for her if you are looking for someone kind and talented!!
Fantastic experience: I can’t say enough kind and caring words about Dr. Emory Spradlin! She is so sweet and knows her teeth (well teeth in general) and always has the best plan for the patient! She listens to the pt and their concerns and then goes above and beyond to help. She is from my home state so I may be a little biased. I live an hour away now and LITERALLY PICKED MY NEW DENTAL INSURANCE BASED ON ELITE SMILES ACCEPTANCE. Dr Spradlin was able to get the ACCURATE color of my original teeth (pretty white) to match the color of my crowns! I was so scared to even get 1 crown and that it would be NOTICEABLE and YOU’D NEVER KNOW but I have about 5-6 crowns MATCHING my color. The entire staff is amazing and so accommodating. Always so friendly and welcoming.
Fantastic experience: I needed a checkup exam after returning from Panama Central America where I was treated for a gum infection. I was seen the same day after calling 2 other offices who did not take walkins. They were recommended by my daughter and I was very satisfied with their care
Fantastic experience: O.M.G. Dr Mullet and Erin are the best. Went for two crowns and walked out 3 hours later with them. I am very impressed Adding to this review Just left Elite Smiles where Christina , My hygienist who I absolutely adore clean my teeth she is the most efficient person for me and I hope everyone at Elite Smiles has a merry Christmas
Thank you for the kind words Diane! This is the patient experience we strive for everyday!
Negative experience: I had a very unpleasant experience with the front desk staff. I arrived a bit late for my appointment and tried calling ahead, but no one answered. When I arrived, I politely requested if they could still accommodate me. While I understand and respect their company policy, the person at the counter was unnecessarily rude. Instead of handling the situation professionally, she dismissed me, saying I could go to any other dental office and proceeded to cancel.
Negative experience: Unfortunately I had a sick dog this morning and arrived at the office 2 mins past the 10 min policy and they chose to lose my business and my family’s. Their lobby was empty. I never take my full time for cleanings because the hygienist has told me I rarely have tarter. I completely understand for people that are 15-20 mins but it was 2 mins. Literally. Not to mention they have a very rude dentist there that likes to argue with patients and all the new ones are rookies just out of dental school that ruined my husbands crown because they don’t know what they are doing. We should’ve changed dentists last year when they damaged his crown and did not file one of mine properly. We have not been happy with them but now over 2 mins. Forget it! Find another option and save yourself the trouble with this place! ****Update, my husband’s crown they ruined was supposed to be fixed today at THEIR expense at 2pm! Because I asked for my records (not my husband’s) and did this review, they cancelled HIS appointment and lied to him in a text message saying I told them to cancel it! Stay away from this place!!! The office manager had the nerve to call me crazy when I called to ask why she would cancel his appt and not fix what they messed up and agreed to pay for! Wow, so unethical!****
Thank you for sharing your feedback. We understand that life can be unpredictable, and we always strive to accommodate our patients as best we can. However, in order to ensure that we provide the best care and stay on schedule for all of our patients, we have to maintain a certain level of timeliness. When appointments are missed or patients arrive after the scheduled time and after the allotted 10 minute grace period , it can affect the overall flow of the office. We apologize for any inconvenience this may have caused.
At Elite Smiles, we have four general dentists and three of them have been with us for three or more years and have many more years of experience. If there is ever a time that a patient is unhappy with their treatment or their experience with a particular dentist, please email Amy Crawford at [email protected]. We welcome feedback good and bad because all feedback is a training opportunity that can allow us to grow and care for our patients better.
Fantastic experience: Jenna is an dental hygienist and is very pleasant. Dr. Hoppe is top notch as well. Recently recommended both of them to a friend.
Fantastic experience: Was able to schedule an appointment within one day for a crown. Spectacular team. Crown will be delivered in time for a holiday trip. Great work all the way around.
Fantastic experience: Friendly, professional staff! Love Shannon , my dental hygienist, she is super friendly and does a remarkable job! Clean, well- managed facility where everyone will feel comfortable! Highly recommend!
Fantastic experience: First cleaning at Elite. Janna, my hygienist, was thorough & gentle. Dr. Carpenter also stopped by to point out a few things to watch for in the future. Good experience.
Fantastic experience: There are not enough stars for how much I recommend Dr. Sun and Andi at Elite Smiles. My daughter Olivia needs several appointments worth of work done and from the very first appointment I knew we were in the right spot. It's so important when dealing with kids that the providers are more focused on the child being comfortable than just sprinting through the work. The care and attention given to my daughter was amazing. We are so lucky to have found such an amazing team.
Negative experience: I am writing this to express my disappointment and concern regarding a recent experience at the office. I have always expected to be treated with professionalism, respect, and understanding. Unfortunately, my recent interaction with one of your staff members “Annie” has left me questioning the quality of care provided at your office. When I called to reschedule an appointment, I overheard the receptionist making disparaging comments about me after our conversation had supposedly ended. Upon calling back to address this, I received what I felt was a sarcastic and dismissive apology, which only added to my frustration. I recognize that we all have moments of stress and miscommunication, but to witness such unprofessional behavior was disappointing. I am even more disappointed in the decision to cancel my son’s appointment and to request that we seek care elsewhere, especially without taking the time to discuss this matter in person or attempt to resolve it amicably. I would have appreciated a more open, empathetic approach rather than being turned away. My family and I are patients (4 of us to be exact), I expected a certain standard of care and respect, which I feel was not upheld in this instance. I hope that this feedback can help improve the experience for other patients in the future, as mutual respect and professionalism are crucial in healthcare. I’m not surprised there aren’t as many negative reviews here as they’re in Yelp!
Fantastic experience: Jana did my 6-month cleaning this time with X-rays and was careful not to hurt me with the implements. I met Dr. Carpender & she performed my first mouth cancer exam. My old dentist never did this for me. Dr. Carpender was very nice and Jana continues to be my favorite hygienist. As I've said before, I no longer dread going to the dentist. Dr. Freeman has the best dental staff in North Florida.
Thank you! We think Patricia is amazing as well!
Negative experience: I don’t recommend going here, as a young adult going to get my teeth cleaned I felt very comfortable, everyone was so nice but at the end of my cleaning they told me that I have a very deep cavity, which was $2000 worth of work. I have never had a cavity and I take very good care of teeth so I went to another dentist to get a free second opinion. The other dentist said that they couldn’t see any cavities so I canceled all of my future appointments. I won’t be going back to Elite.
Fantastic experience: First impression was that it's clean and modern. The staff truly cares. I was treated exceptionally well. The costs were very thoroughly explained.
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